The Birdcage in Stockton-on-Tees

Food was sat under hot plate far too long, bread on hotdog was rock hard, all chicken came out burnt salt n peper chicken was covered in teriyaki sauce, onion rings were soaked in fryer oil, very disappointed, as years past have been brilliant front of house server was lovely

I was recommended the hotel by my agency, so 2 nights, starter and main on first, main on second, all was just overcooked. I had noted, on the first night, table of three had left most of its food, frankly overcooked. I am generally a good repeat customer, when the food is of good quality, but in this case, the hotel has lost me as a whole.

After I was sold 2 Afternoon Tea vouchers by a company you admit to not using anymore, and promising me a refund, can you please let me know why I’m yet to receive it. Plus, despite emailing, messaging and calling NOBODY has got back to me since early October!

Myself and 3 friends came for the spa and afternoon tea option. We loved the time in the pool area, it wasn’t overcrowded. The afternoon tea was lovely but we were unable to eat it all. Scones were large and there was cheese and fruit. We had a lovely afternoon and plan to do it again

We had afternoon tea and it was so tasty! The scones were incredible! The staff were also super helpful and really accommodating to my groups individual needs. We had a wonderful time and would highly recommend. Thank you!

Went for afternoon tea, not much on display had to ask for pot of jam and noticed that others had to ask as well. Bread for the sandwiches a bit dry but the scones were lovely. Overall I wouldn’t go again.

What a fantastic experience. The service was so refreshing in a world of zero customer service. Christian and Esther were very attentive. They made sure we had everything we wanted throughout the whole meal, and ensured we were comfortable and seen to through in the bar once finished in the restaurant. The food, WOW! Spot on. In fact, it trumped my favourite restaurant, and now I'm going to be torn. We will 100% be back here. Thoroughly enjoyed our evening, thankyou so much.

Rachel the waitress was outstanding. Friendly, chatty and attentive. The food was some of the best we have eaten locally. Outstanding from start to finish.

I used to love this place. They catered an excellent afternoon tea for my birthday, amongst other visits. Today I tried to buy a physical gift voucher as a thank you. I could not get one. First I was told I could buy one online- which I obviously knew but as I'd specifically travelled there to buy one, they claimed to have run out. The Reception made me feel like I was putting her out if she tried to ask someone. I was told someone else would be in later, so I rang. Again I was fobbed off, and they haven't even rung back with an answer If they are trying to lose business they have succeeded. Such a shame as I've always recommended the place Specifically, I am complaining about the attitude of the receptionist. I believe this was. the same person I spoke to later, even though she claimed not to be.

This is a nicely decorated restaurant, it is the remains of a Thai restaurant inside the parkmore hotel, it is clean and well presented, our waiter was called Daniel he was very pleasant and professional an assert to any company, sadly even he could not make up for the food. We ordered our food, Daniel had to come back and say the kitchen couldn't do the chicken caesar salad as they had ran out of croutons, we said that is fine could we maybe have some garlic bread to go with the salad, Danial had to come back and say the kitchen could not do that, so we said we will just have the salad We were then told they had no chicken left so the salad was off the menue. Starters we ok 4 Haloumi sticks and some pork belly cubes. As there was no chicken we tried a salmon fish cake, it sort of tasted of salmon but none was visable to the naked eye. Beef stroganoff, no mushrooms at all had lots of bell peppers in it (I hate those) and a sliced pickled veg of some sort, it was my first meal of the day so I tried to eat as much as I could. My friend was still hungry and wanted a cheese cake, what arrived was not cheese cake, I think they had run out of cheese cake and they did their best to make something up, it was a biscuit crumb base cream with some berry compote (way too sweet), defo not a cheese cake. Poor Daniel could see we were unhappy but we said it was fine he removed the cheesecake off the bill, we did not wish to add to his bad night so we just left. I personally feel they need to take a look at the whole menu again and make sure you have the very basics in stock! they had also run out of after eight mints!!!!!!! Only good thing about the night was Daniel

Me and my partner stayed at Parkmore Spa hotel this weekend and had food at The Birdcage. The restaurant itself is really well presented, (very instagramable) the food was lovely and there was a great variety on the menu. Definitely worth a visit!

We used a gift voucher for afternoon tea, staff were kind and attentive and nothing was too much trouble. A good mix of sweet and savoury treats and a box to take any goodies you can’t manage home with you in request. Plenty of parking and the venue was clean and busy for a Wednesday afternoon, clearly a popular place to visit.

We stayed at the Parkmore and ate in the restaurant, we were shocked at how quiet it was as it was some of the best food we’ve had when visiting Yarm. The service was great too and for £129 the offer is excellent value. We will definitely be returning