The Berry Head Hotel in Torbay

This hotel has always been a convenient choice for local business Xmas lunches and dinners. Although there is nothing to critisize about the food , I had a very unpleasant encounter at the front desk today . I just finished one Xmas lunch today and I am due to return for another Xmas party on this Saturday with my dance group , I forgot to book the Xmas set dinner for my husband who is disabled thinking that he might not want to join in. Last minute he said he would like a night out to have a bit of fun and company . So I asked the front desk lady if I could order food from the a la carte menu and he could sit with us and be served the food that he has chosen . I said I would pay for that dish today in advance . She said the food cost £23 but she wants the balance of the money ( the hotel charges for the set Xmas menu £37) to be paid too ! I said what , even without eating the Xmas dinner , and less the starter and dessert ? She said yes of course , because he would have the benefit of listening to the music !!!!! I was absolutely gobsmacked ! Wow , what a mean spirited place ! This is after our group of 40 just had lunch , and there will be another 40 -50 to come on Saturday! They have absolutely couldn’t see how money grabbing this attitude is ..! It of course doesn’t make business sense , as it means they would rather lose another customer’s business and create a horrible bad taste and bad will . The fact that they have loads of business this time of the year make them so mean spirited , complacent and arrogant ! Reverend Lyte who used to live there. He advocated humanity , warmth and community spirit and love . He wouldn’t have approved of this lack of human warmth , common sense and greed culture !

We went for a meal to celebrate our wedding anniversary and were not disappointed. The ambience and quality of food were exceptional. Thank you Kay and Jess for looking after us so well The choice of food from both the specials and main menu, made it hard to choose, everything we have was out of this work Thank you all very mich

Returned after a couple of years to fine a beatifully refurbished bistro overlooking Torbay (ok it was misty) with a extensive menu. My confit duck leg was the best meal I've had for years and the seafood platter was equally good.

Went here for Sunday as had good reports, was seated in Mulbery Room, very disappointed, felt like a grubby canteen. The dirtiest wine glasses have ever seen on the table, suggest a new glass washer is needed! Waited ages for drinks. It was a carvery lunch which was very good,plenty of meat which was very tasty, and a great range of vegetables all piping hot. As with all carvery’s, there was a queue, which was slow and plates are too small. The view and patio areas are beautiful but other areas could do with an update and could be cleaner. But lovely food

Stayed for 2 nights given an upgrade, I’d hate to see the room we were going to get! Small room packed with to much furniture so couldn’t move . Tv didn’t work. Maintenance came out but still didn’t work properly. Breakfast was lovely although warm not hot, staff at the bar friendly. Made sure to use the pool which was good and jacuzzi was lovely. Here for our 33rd anniversary was a nice break from home but won’t be back, overpriced needs updating

An excellent family birthday party for 40 of us which was much appreciated by all who came. Good service, a delicious lunch followed by a cream tea later in the afternoon. The setting is perfect for adults and children alike, and the outdoor games were very popular! A big thank you to all the staff, especially to Jack who guided us through the planning and to David, the restaurant manager, who was so friendly & helpful.

It’s been a while since we had a lunch at Berry Head Hotel but as the weather was looking good we took the half walk to the Brassiere. Got seated nice and quickly although table not as clean as it could have been. Order taken and although it took 35 minutes to come out the salmon salad was delicious and there was a lot of it! If I could give any feedback I’d recommend less leaves and more of those delicious croutons. The staff were polite and efficient when required. Won’t leave it so long before we return.

We stayed for 1 night in a sea view room and the views were amazing but the room it’s self for the money was extremely small, basic, run down and for £265 a night I’d have expected more and air con or atleast a fan! Our bathroom had cracked tiles on the floor, there edges of the floor were dirty and you couldn’t move in the room with out it creaking. In fact if anyone in a room near us moved you could hear there floors creaking to. I get it’s an old building but it wasn’t what I’d expect compared to other places like it I’ve stayed. The views from the hotel, out side area and bar are again incredible but the bar staff were half hearted in their appearance and attitude I’m guessing as this is because they were busy and run off there feet but the way this place is portrayed and what it comes across as (a high end hotel) again let me down. A place like this you would have expected table service and the staff to be on point. With lots of people visiting for drinks, tea and food parking was a nightmare when we arrived and I felt a little let down that as a paying guest of the hotel we weren’t catered for more. I’d definitely not stay there again how ever I would go back for food and drinks but i couldn’t justify the nightly cost for what we experienced. Breakfast was good and in the morning we sat out in the out side area and again I found my self feeling taken away from the views and surroundings as although the tables had been cleared the floor was filthy and covered and in fag butts. This hotel could be incredible and with the revenue it’s making I’d see no reason they couldn’t spend some money on extra staff and some room updates. This could be a far better hotel and experience if there was a little more attention to detail. The price tag doesn’t equate to what is offered when you arrive but the views are incredible it’s a shame to have to write a review like this as I was expecting a lot more

Service very slow and not all options available on the menu . Staff did not seem to be well trained in customer service .Food was ok but did not reflect the prices charged .Such a shame as the setting is so beautiful

Lovely view ,nice beer,after walking from brixham ,quite a long walk ,walked into the bar ,one guy being served two members of staff , waited while they spoke about who has the spare card machine, then wandered off to get change ,then was greated with YES,I assumed that ment hello what drink can I get you ,asked for my drinks she then passes them and showed me the card machine ,I ask now much it was ,£12 ,no please, thankyou ,have a nice day ,RUDE they need retraining with customer service skills

A chance to have lunch together before the madness of a sailing championship begins. Lovely venue let down by slow service and flavourless food. My jerk chicken baguette was overpowered by the lumps of butter and was bland. The 'parmesan and truffle oil fries' were more like garlic fries with a dusting of cheese. Had to go and chase staff to order after we'd sat for over 30 minutes seeing people who arrived after us getting served first.

The Berry Head Hotel has an amazing terrace and fantastic views. It would be a perfect place for a meal, if they would make all of the front terrace non smoking. The grounds are big enough to put the smokers somewhere else. Lots of other people were complaining that smoke was blowing over them. The food was average for what you pay, but the staff were very nice. I had a problem with my meal but they refunded to make things right, so you can't ask for more than that. I will stick to one of their sandwiches next time. Please make the front terrace smoke free so that everyone can enjoy their meals.

Had Sunday lunch in the Restaurant to celebrate 2 birthdays( mine and father in-laws). The plates at the carvery were too hot and my elderly in-laws ended up burning themselves. Beef was sliced in half inch think slices and no one could cut through with blunt ancient table knives. Gammon was undercooked . Catalan fish stew was tasty, but the hake was overdone, and mussels were like rubber. The service was terrible. We felt as if we were in an episode of Fawlty Towers. Every time you looked to catch the eye of a waitress , she very skilfully managed to avoid meeting your gaze, and the restaurant manager just waved his hand at us never came. My husband asked for some candles in our deserts , and the manager came with candles after we started eating it and plonked a candle in each dish, without a holder and lit it . Not much of a special day.

We ate in the restaurant as part of a hotel break of 3 days We chose from the daily menu as this had plenty of choice and changed each day . All the food was excellent . From the tasters , to desserts . The prawns in Garlic were just about best ever ! The fish was always very fresh and nicely cooked . Service was efficient and friendly and great to overlook the bay . Highly recommended

We are presently staying in the apartments and ate in the restaurant after a pretty fresh storm so I was not expecting the offerings from the sea to be up to much and presently frozen. How wrong I was I was told that the fish was fresh and just landed and sure enough it was superb in every respect. Unusual to find an hotel that doesn't sell just boring typical hotel grub which I steer clear of. The food here is excellent with an imaginative team bringing you A1 grub which you actually want to eat!! Great

Lovely food and very good service from the young very friendly serving staff. We are local people who have been here many times over many years and have always had excellent food and service in beautiful surroundings.

What a great weekend this hotel we pop in on Saturday by chance to see if we could get a table for lunch as it was we got a table the menu is great and if you like seafood come here. Well only had sandwiches ( group x 5 ) and they where the best sandwiches ever what ever you do have the crab ones they are a 10++ and get the truffle chips at the same time. Staff at the hotel are friendly helpful and nothing is too much for any of them.we will be back

The usual dilemma with the Berry Head hotel…. Which side of the coin are you going to get? This time, sadly, we got the “Fawlty Towers” side Inexperienced staff, wandering round aimlessly. Seemingly all the regular experienced staff being prioritised to serve in whatever function was going on. Gave up waiting to place our food order and went to the bar. Gave up on waiting for someone to ask if we wanted a second round of drinks and went to the bar… again… Someone in “authority” eventually came over and asked if we were happy, and listened to our comments. No suggestion of a free drink or dessert etc. The food, when it came , was fine. But £86 for two courses, two drinks for two isn’t cheap, and you’d expect better service for this amount. An enviable location in summer, and most of the time, you put up with the often amateur hour service because of this. Not tonight though. No doubt , if he bothers to comment, Mr Bence will talk about highly trained, silver service, cruise ship experienced staff. Well, they certainly weren’t in the bar tonight

On Saturday 18th November, Brixham Bowling Club held it's annual Presentation Lunch in the Mulberry room at the Berry Head Hotel. The welcome and the service that we received was very professional and the staff in particular were very friendly and attentive. The planned programme for the afternoon went smoothly and would recommend the Berry Head for your special event. The owner himself took time to circulate amongst the guests to ensure that everything was satisfactory. A very enjoyable afternoon.

I visited the Berry Head Hotel for a family meal. I enjoyed the fabulous location and overall feel of the hotel. The service was good with attentive staff all evening. We ordered a selection of mains, fish and chips, Lamb Kofta, fish goujons and a burger. The fish and chips arrived with a good portion of chips these however were overdone and the fish (cod) was not freshly cooked. The lamb and goujons were very nice. The burger however was a little too tall to be eaten whole so had to be eaten in bits which is not my favoured way of eating a burger. The beef patty itself was a little to thick and solid to be enjoyed, sometimes less is more. Perhaps a smaller burger with a bit of onion would lighten it all up and make it more appetising. The cheese was very plastic in taste and the bacon undercooked. Only one of us had a dessert, the apple tart and that was really good. The hotel offered a good selection of beers, wines and after dinner drinks both alcoholic and non alcoholic. As far as value for money goes I was somewhat disappointed with the food, such a shame for a beautiful venue.

Went for Sunday lunch with friends and family. Opted for the Carvery. The family thoroughly enjoyed it. My husband had the whole plaice which was enormous and would've been enough for two and although he couldn't finish it, loved it. The service from Mandy and Kyle was excellent. My only gripe... There was no salted rim on my margarita! I did say and as it's so popular parking was difficult🤷‍♀️ We will be back.

I have visited for coffee with different friends in the last week. We love the view and the location but wish that the bar staff could improve their customer relations.On both occasions we went past the reception with no acknowledgement from the receptionist. The bar staff were no5 friendly or welcoming.The tables in the bar area had to be cleared by me and my friend in both visits. There were biscuit wrappers on the floor. I didn’t see anyone clean the tables. My friend noticed on the first visit that the coffee machine was covered in finger prints, it was the same three days later, surely it should be cleaned regularly. On our second visit, trays were piling up on the tables, no member of staff came over, as we left there were three staff hanging around at the door chatting.

We attended here for a Birthday celebration and wished we hadn't. Customer Service was as expected, but the staff were very unwelcoming and inpersonal ! Hasnt this Hotel heard of good customer service and good customer relations (obviously not) ! Very sadly lacking in both. Food was OK but pricey, we could have got far better in town. This is not a place we would recommend and will not be visiting again.

Came to visit for an afternoon tea. First experience....Staff behind the bar totally lacking in personality. Cream tea VERY Poor considering the price. Scone OK but the clotted cream so firm it wouldn't spread on the scones. Preserve /Jam cheap and nasty !!!! Served in a solid Jelly mass that was also un-spreadable !!!!! Coffee was very strong and when I added the milk was then cold !!! THIS HAS GOT TO BE ONE OF THE WORSE CREAM TEAS I'VE EVER HAD !!! This hotel really needs to up there game to match the prices they charge.

Fabulous spot high over the sea with great views Lunch was excellent. A lovely smoked salmon sandwich and perfect salad with a nice glass of rose.

Went to have Sunday lunch. The terrace was busy and not very pleasant. When it rained we moved inside and the Mulberry Dining Room was very old fashioned with few views. The carveries were all very average (beef was over cooked, pork was tasteless and roast potatoes were warm or cold). Not recommended

Booked a table for our wedding anniversary in The Brasserie. Was shown to a lovely table with fabulous views. However there were a few families with small children around us playing on hand held games with the volume up. We asked the waiter if there was any chance we could move to the other restaurant. He checked and we were moved straight away. Well what can I say .... the view again was stunning and service wonderful. We both had 3 courses and everything was excellent. Can't thank the staff enough for making our anniversary exactly how we hoped it would be. I would also highly reccomend afternoon tea here which we had on our last visit and cost less than one we had in a cafe in Brixham this week with just a scone and piece of cake with a sandwich. Will definitely return on our next visit.

This place used to be good a few years back but its absolutely terrible now. The food is poor even the salads do not taste fresh. Salmon was cold and had to be taken back. Service is the worst I have ever experienced. Lack of staff makes it impossible to put your order in. Staff look like they dont want to be there so ruins the atmosphere. If I could give a zero I would. Never again. They have got too complacement with the nice views.

Sadly a rather disappointing visit this time to one of our favourite hotels in the region. We did the dip and dine with family - the dip part was OK but the ‘dine’ part of our experience left a lot to be desired. We waited 1 hour 20 minutes for our lunch order to arrive in the bar, there were 8 of us but 4 had only ordered sandwiches, it wasn’t overly busy either as there was no guests outside as it was pouring with rain. When the food arrived some was good, but a couple of the dishes were really quite poor. All said this wouldn’t stop us from visiting again but they obviously had a bad day which we hope was a one off.

We had lunch here a couple of times in our week. Superb Coronation Chicken baguette. My wife said the crab sandwich was the best one she had in long time. I had a trio of meats platter 2nd time and it was excellent - both in taste and value for money. Reasonable priced drinks - all had on a stunning terrace with views over the sea and Brixham. Easy parking too.

We visited twice and all had amazing food at very reasonable prices. The views are stunning and feels like you are in the French Rivera. Super dog friendly too.

We have been in Brixham few times but only last weekend visited Berry Head Hotel for drinks. Wow! Lovely chilled setting. Following day we came again after walking to Berry Head. Had Tribute and Crab Sandwich

Didnt stay at hotel but called in after doing the Berry head lighthouse nature reserve walk. And what a stunning hotel with beautiful views out across brixham and torbay. Food and drink was best all week and prices and were not far off town prices

Really enjoyed the food and the service, I think is one of the beat places in brixham, I will definitely recommend to my friends and family

Second visit to this superb hotel for a group of (very fussy) pensioners. The food is superb, the staff very friendly and can’t seem to do enough for us. The view is spectacular. Everyone was thanking the management when leaving and we have already booked...

This wonderful hotel catered for 63 members of a local pensioners' club yesterday, even managing an extra two from those booked. Brilliant food, brilliantly served and a great welcome from all the staff. Cannot wait to go there again.

Another memorable stay at the superb Berry Head Hotel, Brixham. Sumptuous cuisine, friendly, welcoming staff, comfortable well decorated bedrooms offering a breathtaking view of Torbay. Unbeatable!!!

We have just returned from a short stay of two days In this lovely hotel. This is the fifth time since 2010 that we have visited to enjoy this special weekend and we have never been disappointed. The staff are all helpful, professional and friendly...

we were visiting family in Brixham and decided to stay again at the berry head hotel as it was our 50th wedding anniversary I asked the hotel if there was any chance of a complimentary upgrade to our room on arrival we found that the...

The Berry Head Hotel offers an unforgettable experience, superbly comfortable accommodation, friendly helpful and efficient staff, wide choice of menus either in the bistro or the restaurant. This is a family owned and managed hotel, which benefits from years of experience. It's true to say...

We were fortunate to get a table for two for lunch without booking. The weather was amazing which gave us fabulous views across the bay. Staff were friendly even though they were clearly a bit short on numbers. Food was excellent. Would like to come...

Booked 7pm in restaurant .. wine delivered but waited ages for starters . Waited for ever for main meal . Loads of bread and butter kept arriving at table . Eventually we’re told that 3 chosen meals of fish unavailable. So had to reorder ....

My family and I had lunch in the Mulberry Room on Boxing Day. We were made to feel very welcome with friendly and attentive staff. The hotel was beautifully decorated and the atmosphere was relaxed and seasonal. The food was very tasty and there was...

Saying goodbye to to Gordon Mcglennon Berry Head Hotel looked after us all very well, 25 /30 in the library ~ food was very good. Fantastic staff very attentive. Great location for any kind of function. Thank you to everyone.

Went there for Sunday lunch with my family, was 1st class. I'm not sure i had a Sunday lunch as good as that before, great service friendly staff. 5 Star

Thank you for a wonderful Carvery but my biggest thanks goes to John. Fantastic service at Carvery and David at our table

Great choice on the menu and food is pretty good but the service wasn’t great and none of the staff knew what they were doing.

Was looking forward to having afternoon tea phoned on the morning booked a table for 4pm that day, arrived didn’t really know where to go no one to greet us then a gentleman walked past us so I said we had a booking for afternoon...

Beautiful food view and good service. We chose Prawn cocktail, scallops, sea bass, seafood pasta and Plaice. All was excellent. Plaice was exceptionally good quality and fresh. Tiramisu was the star beautifully made by someone loving their work. View as setting was outstanding as was...

After a fabulous day at Breakwater Beach in Brixham we'd left it late to book a table for dinner.We'd tried and been unsuccessful at Shoals so made our way round to The Berry Head Hotel with the notion that as the views are spectacular we'd...

Had a lovely lunch .Only 1 problem which was dealt with by the lovely Duty Manager .The waitress on the other hand was very dismissive got our order wrong and it felt like it was too much trouble to serve us .was shocked to be...

Feel like I totally wasted £20 on beef sandwiches for 2 today. Bread very stale, had to actually try and find the beef as hardly any in it. All I could taste was thick butter. Extremely disappointing. Will not return for lunch again. Totally not...

Booked a table for my wife’s birthday and our wedding anniversary. When we arrived at the restaurant, it took 4 minutes before we were even acknowledged. It took three members of staff to find our booking! Our table was cramped due to a congestion of...

We visited twice for lunch last week and the service seemed to be better when it was busier. On our second visit, we waited quite some time for a waiter, but when he did arrive he was very apologetic and didn't charge for our drinks,...

Can not say enough about how beautiful the location is, over looking the sea, so very relaxing and scenic. I unfortunately found a couple of the staff to be miserable and not at all welcoming. I have been here a few times now and have...

Beautiful location with sea views. A friendly, yet elegant place, with excellent food. A special mention for Mandy, one of the staff. The kind of lovely lady who is a credit to her employer.

As a double birthday treat decided to visit the Berry Head again. Have been here previously many times so thought this would be the perfect choice. How wrong we were. The restaurant was not busy at all and we were shown to a dirty table...

Visited Saturday the 28th November to meet a friend I haven't seen for years. Really pleasant evening, very clean place, beautiful views and friendly staff, we were served by a lady called Mandy who made it an even better evening due to her being extremely...

Stop for a light lunch while exploring the area. Sandwich and a drink was all we sampled. tasty but basic. I remember having cliff hanger sandwiches here mny years ago and was a little disapointed this time. Now looking a little dated inside but has...

My husband booked the Napoleon Restaurant as it was a special occasion (my birthday) but on arrival we were shown to a table in the Bistrot bar. On complaining we were then taken to the restaurant, we shouldn’t have bothered other than the fact there...

Food was good..slow though....won't go back as it took so long. Initially there was not enough veg or potatoes, they did bring more. We didn't order dessert as we were worried that would take ages too. The people next to us had to wait even...

I’ve read the reviews about the food /service which are poor, only having drinks I can’t comment on that but what I can say is that we had lovely drinks - local beer, outside in the sunshine which was really nice! quick service at the...

We had Sunday lunch in the restaurant which was lovely, plenty of fresh tasting vegetables but dessert was a little disappointing. My partner had caramelised bananas which were over cooked and the caramel tasted burnt, the vegan ice cream was sadly lacking, only half a...

The food was nothing special at all. I had sirloin steak which was tough and full of gristle. I made a member of staff aware, but I may as well not have bothered as she didn’t care less, in my honest opinion. The room/restaurant was...

We stayed here for four nights. We booked into what we thought was a four star hotel, our experience was nearer one star. The receptionist booking us in was also rude and unfriendly. Our room was ok, pd extra for the sea view. Very small...

Chips were ok, but the fish was grey and rather slimy. It was disgusting. This place relies on the views, and they think that they can get away with serving poor food. Avoid.

We had family visiting Brixham so had booked a table for 5 for Dinner on Saturday 28 August 2021. On arriving we were greeted by the spectacle of a member of staff on reception arguing with two of the hotel guests about arranging a taxi...

We were in Briham for a puppy reunion so thought it would be nice to stay in a dog friendly hotel. The view from our balcony was fabulous and the room in general was clean and spacious. We could not leave our puppy out on...

We booked in advance for 13. Unfortunately my little one just had a cold so we left her at home with my mum so we had a last minute drop of 3 people. We had been informed due to staff covid issues only roast and...

My wife and I visited for lunch (again) and managed to get a table on the terrace. The views from here must be considered some of the best in the bay. The food is also great so the combination of views and food make a...

|Good food but expensive and very curt indifferent service. Not what we were expecting from a 4 star hotel at all, no rush to return.

The hotel is clean and welcoming . The staff are mainly young but very polite and happy to serve you . The food was tasty and presentable . It’s was very busy and we never had a long wait for anything .

Waited more than two hours with young children for average food. The owner came out briefly a day argued with one table, rather than apologising. They could not serve more than one table every 15 minutes. A very expensive mistake. Avoid at all costs…

Stopped here for a drink and snack after a lovely walk. Good choice on menu, great terrace with wonderful views. Prices reasonable for a good quality hotel.

Visiting the area and we booked here as the view is of course the main selling point to sit on the terrace and eat. The terrace itself has an air of neglect about it- mismatching furniture and not in a chic / interesting kind of...

Fantastic venue sitting on the terrace on a beautiful evening, let down by very poor service. Restaurants should always make sure customers have a drink quickly, then if service is slow, you keep your customers happy. Soo many restaurants dont seem to do this sadly,...

We are regular customers at the Berry Head Hotel brasserie and the food and location are good. Staff are very helpful but in these difficult times are very overworked. I was especially disappointed therefore to find out on our latest visit that staff do NOT...

Went for lunch. An A board by the entrance to the garden said that if we hadn’t booked a table then we must first go to Reception. We did, and waited and waited and waited as the receptionist was on the phone. That was fine...

The staff are friendly and polite, however the service was incredibly slow. Several mistakes were made regarding our order and the drinks arrived at least 15 minutes before the scones. The tea was drinkable but the coffee tasted like dishwater. Not what you expect from...

We were very disappointed with our reception at the hotel after being greeted by a grumpy receptionist who told us they were booked up despite being told the previous day that booking was not required for an outside table , in fact they did not...

Lovely venue but terrible service. We waited 30 minutes before a waitress came over to take our drink order. Almost as long again before we got a menu and ordered food. We saw several people leave without ordering and one couple left after an hour...

A great place to sit with amazing views. Service is quite slow and prices are astronomical especially for drinks. Staff were friendly.

My wife and I have twice frequented this establishment for lunch. We usually park up in the town centre and then have a pleasant walk up to the terrace for lunch. The views from this terrace are amazing looking out to the bay. With the...

We ate and drank here twice, as well as attending a wedding. To be fair, the wedding was pleasant and the food at the event was okay. The restaurant visit was a different matter. The selection was poor, the beef sandwich a disgrace, and the...

Very slow service throughout the evening, the food was acceptable but the service spoiled the occasion, we will not return.

Location and views from this hotel are fabulous and our rooms (22 and 23) were small but newly decorated. The sad thing is that the service and food quality are very poor and well below what you should expect from a premium priced 4 star...

A great menu offering fresh, local produce, and food is always delicious. A great choice of drinks and cocktails, and a spectacular view of the bay. Excellent facilities in general, and polite welcoming staff who do a great job, even with the current restrictions in...

Fantastic position overlooking the sea. Very friendly and attentive team. Fantastic food! Would highly recommend, just wish it was a nicer evening so we could have sat outside - next time

The food was ok but the service due to the discrimination of us not being a hotel guests was appalling. When we first walked in, we asked if it was possible to have a window seat and was told "no, nowhere near". From there the service went downhill very fast. We were sat at the very back of the restaurant. There was a table a couple of feet from us which was placed behind a wall with no view of restaurant at all. I now know that these tables are reserved for non-hotel guests like myself because they had the paper napkins on it. I was discouraged from ordering from both of the two menus we were given (mixing and matching) because the food from each were cooked in different parts of their kitchen. Based on waiters exasperation when I was about to do just that, I was clearly going to put him out by making him travel to another part of the kitchen to collect my food so I ordered everything from the one menu instead.Out of curiosity, I asked why other tables had bread placed on them and had fabric napkins whereas our table had no bread and paper napkins and were told that this was because we were not guests staying at the hotel. I then asked for a water glass as there were only small wine glasses on the table. The waiter enquired "what sort of a glass do you want?" I explained that I just wanted a larger water glass. This was brought to me under duress but brought to me none the less. We had our starter and then our mains. At no time did the waiter ask us how our meals were but fanwned over the hotel guests. The last straw came when both wait staff decided they weren't going to clear our table before they had cleared every single hotel guests table in the restaurant. They walked past our table empty handed to take orders for and deliver wine for other tables, to take hotel guests food orders and walk past our table to collect from the kitchen we were sat in front of. In the meantime our table was piling up side plates x 4 (2 for condiments and a bread plate each) a bread basket, 2 dinner plates 2 water glasses and a water jug oh and of course the alcohol glasses were currently drinking from all piled up on a small 2 person table. Everytime a hotel guest finished eating the 2 wait staff swooped in to remove the empty plate or bowl all the time walking past our full table to do so. They even stood 3 ft away from our table to survey who's table needed clearing...but that clearly was not to include ours. After 15 minutes of watching this behaviour I got up and moved our used cutlery and crockery to the empty table behind me and then sought out management. I managed by chance to speak to the owner who just happened to in the office. I explained everything and he was incredibly apologetic. It appears that this was not the first time the behaviour of the male waiter had been a concern to him and he said he was going to speak him about our treatment immediately. He said that the napkins "policy" and bread situation he would look at as it needs changing. The window seat situation whichever way they try to spin it, if you want a seat by the window it's probably never going to happen no matter how far in advance you book it because they keep those seats for hotel guests even if they haven't booked a table. A guest might decide to turn up and want to sit there!!! I must say that the owner listened to my complaints and responded in a professional manner seeming genuinely concerned by our experience.  He reassured me that he would look into the points I had made and waved the bill. There is no doubt that dining at the Berry Head Hotel could be a really great experience. The menu is varied, the restaurant layout is well spaced with no concerns for social distancing and the views over the bay are lovely.  However, if you are not a hotel guest, sadly, I can not honestly recommend dining here, as no one enjoys being treated as a 'second class citizen' and made to feel extremely unwelcome! We know from discussions back at our B&B that this is, unfortunately, not an isolated incident, and other guests have suffered very similar experiences previously.I sincerely hope that this situation is addressed and Berry Head Hotel can 'genuinely' boast a high level of customer service. We all deserve the opportunity to right our wrongs and we will visit again at some point in the future, and will hopefully be able to report that this sad situation is no longer an issue! We have also been offered a window seat the next time we decide to dine there. I truly hope that they change their policy and make it so that on the day of your arrival, if no hotel guest is booked into the restaurant, they offer that table to a non-hotel guest.

Due to covid restrictions food and drink could only be served outside. There was some delay in taking the order due to confusion by the staff, but we could enjoy the view in the sunshine. Pot of tea was good, and cider was nice.

Lunch today on the veranda of the Berry Head Hotel, plump cushions and blankets a necessity (this is England and it is literally on the edge of a cliff, and today was a sunny but windy April day). The vista is spectacular, a panoramic view...

Had a lovely breakfast yesterday sitting at a table on the lawn- fab food and setting. Special thanks to Matt for his warm welcome and efficient service. After lockdown it was wonderful to be able to do something 'normal' in such a lovely setting

We all had a roast dinner with all the trimmings. What can I say? Unbelievably good. The roast beef was cooked to perfection. I have been coming here for 4 years and never had a bad meal. Well priced and polite, efficient service. Love the...

During our stay in Brixham, we ate here on 2 evenings. We have been eating here for many years and the food and service are always excellent. This year was no exception. The hotel and staff are very mindful of the Covid restrictions and everything...

They are living on their past reputation, Breakfast when it arrives is either undercooked or cold, waiter s do not watch for people at the tables to need them, plonk food in front of you and go before you can complain. Tried evening meal wife’s was inedible my salad was all brown and wilted waiter took them away, We then went out for meals.We were in room 31 this is supposed to be their best room, ha, every morning we booked 4 nights, we were woken by drainage noises from the sink and bath outlet pipes, I could write a book, never never go there, makes faulty towers a 5 star.

We only randomly called in for a cup of tea. Guy at front desk was a bit grumpy but pointed us in the direction of the bar. The bar staff were charming and ultra helpful. Pot of tea with hot water and milk and a glass of tonic were ordered and delivered in a thrice and excellent value. Restrooms were clean and well managed. Covid precautions were good. Views across the bay are unrivalled. Will come back for afternoon tea or a meal.

Relaxed, friendly, nothing is to much bother. We had to move tables because of the weather and no fuss. Everyone was helpful and extremely welcoming. Love this place for its relaxed atmosphere and especially the views. We did not stay here, but if the cleanliness of the hotel is anything to go by I imagine the rooms are immaculate..

My husband and I were walking around Brixham and Berry Head's costal path when stumbling upon the Berry Head Hotel. The advertisement board spoke of 'the best views' across the bay and it was right! We sat at the bistro tables overlooking the bay, a perfect spot for relaxing and watching the sailing boats. Other reviews had commented below that there was a lack of staff or tables were not being cleaned. This was not the case on our visit. There was a lady (not one of the hottest days either) constantly spraying and cleaning all the bistro chairs and tables on the patio. She never tired and always had a smile on her face.The restaurant is 1 way only, a door for orders and a door to back onto the bistro. If you wanted to sit inside, this was either available by booking or small selection of tables available if you waited.I felt comfortable at all times when visiting Berry Head Hotel. Some visitors are confused by the one way system I feel and want to abandon rules when it suits. i.e using the wrong door to go back inside for the toilet.We both had fresh crab sandwiches which come with a side salad and some crisps. The white bread wasn't too appealing when it arrived however everything tasted lovely. There was a little bit of shell in my sandwich but I didn't let it bother me too much.As soon as we left, the lady cleaning the tables was very friendly and cleaned the table when she could.This is a lovely place to stop for a refreshment drink or lunch before continuing on up Berry Head and towards the Lighthouse

We had lunch here after a morning sail on Vigilance. Good food and helpful service. Ideal location for social distancing

Booked this for a special birthday. Room was very comfortable and good sea view but meal was very disappointing. Staff unhelpful and disinterested. Asked for table in main restaurant overlooking sea. Thought we had booked this when booking made but on the night was told none available. Ordered an expensive bottle of wine that was plonked on table along with glasses and cork still in bottle. Had to call another waiter to open bottle. No offer to pour or try wine.Staff were unhelpful. Food order was wrong when it arrived despite having to wait over an hour thus had to wait a further 30minutes for it to be rectified. When bill came it was wrong too. This will remain an unforgettable evening and birthday for the WRONG reasons. Very disappointing.