The Beer House in Newcastle upon Tyne

Really rude power hungry staff. £7.29 a pint. Asked politely to top up as it was a good way short, and the young girl was aggressive and rude. Use the other bar. Nasty young girl with a bad attitude. Said she take it off of me!

Very busy staff quickly serving with a smile even tho it was 4am ! Well done Lisa keep up the good work 👏

Awful food and poor service. Avoid. Small, cold barely edible bacon roll for 7.50. Coffee drinkable but had to go and collect as they were sitting on bar waiting for staff to find time to bring the. Would try elsewhere but this was the only place with seats.

We dropped in for a couple of drinks before our mid morning flight. I know airports tend to inflate prices but £6.60 a pint for a very mainstream lager was a bit of a shock, Unfortunately they know they have a captive audience.

Very friendly pub and summer who served me was excellent thanks very much summer your doing a great job

Great service especially from Steve, he was very helpful. Food was nice enough for an airport during a busy lunch time

Given this is a departure lounge, they have to realise people are tight for time. Ordered an all day breakfast, £15, dried out beans, curled up bacon, dried rubber eggs, and we waited 40 minutes for it! Got a refund but no apology or even an acknowledgement of how unacceptable this is. Exploitation of the highest order! Exorbitant prices and an inedible product. Simply put, don't care and rake in the profit of a captive clientelle.

I honestly never write food reviews but wow! Had breakfast here before our flight - £14 for 2 bacon sandwiches what a disgrace. The smallest bun which I nearly choked on - quite literally, with 2 bits of dry bacon. Honestly what is going on, I wouldn’t have minded about the price so much if the bun was a decent size but it was tiny and if there was more bacon in it. I don’t understand how some business’ are now so greedy. £7 is extortionate but if you are going to charge them prices at least make the food nice and enjoyable!

Shocking service. Rude staff bad attitude. Washed own table with their cloth. It was returned black. The place was filthy. And prices are a joke. Usually book lounge. Wish we had again !!

My wife and I called in for a drink,airport prices,staff were really nice,no issues,great view of the runway,very near the boarding gates.

Another great start to holidays ! Staff are brilliant helpful and friendly even under such busy stressful times. Big shout to Shaun and team ,goog Job 😘

None of the staff seemed happy to be at work, I felt I was inconveniencing them by ordering a drink. Poor poor standard of customer.

Be careful with this place! First of all, I saw the staff completing a pint of beer with sparkling water ordered to the customer served before me! I was shocked!! I couldn't believe what I was seeing! When he realized that I saw it, he put more beer over the glass. Then, I order a bottle of sparkling water. He charged me £4.49 for a 750ml bottle, but he gave me a 330ml bottle. I asked him if it was correct and he told yes. When I asked him for the receipt and told him that I saw on the screen that he was charged for 750ml, he changed his argument telling that he clicked on the wrong one. Unacceptable this kind of behavior with customers. Treat customers as 🤡🤡

What an absolutely awful place. Staff seem less than happy, the whole place is minging dirty and the prices at £10 for a pint of beer / glass of wine is disgraceful. Needs a deep clean!

Complete and utter waste of time. Ordered a “big breakfast which took 35 minutes to arrive. When it did come it was freezing so asked for it to be sent back. Second attempt was just as cold so had little option but to ask for refund. Will never try here again when flying from Newcastle.

Our food was awful. cold and overcooked. Tables were dirty and no one cleaning. I work in catering. You're understaffed. Biggest waste of £51 ever. You could do so much better, as the space is great and has a lovely atmosphere but your food is absolutely awful . Get better!

They dip your pockets before you even get to your destination Absolutely extortionate prices for average beer staff are all overworked and underpaid

Great start to our holiday. Staff work tirelessly in such trying circumstances ,extremely busy and a lot of customers leave a lot to be desired !! Staff worked with a smile on their faces and good banter.special shout to shaun and his team well done...

The most disgusting lazy unhelpful rude and self-opinionated staff I have ever come across. Someone, in authority, needs to inform the staff who are serving who the customers are and how they should be treated. Will never go back and will encourage everyone to do...

The staff in this airport pub are absolutely amazing, they made our experience extra special, and even gave my sister a fancy glass for her cider

I attended this Newcastle Airport, Beer House establishment and was astonished at the prices they are charging. One would expect to pay a little bit extra at the airport, but not more than Heathrow or Gatwick and they are ripping off families and others using...

Beerhouse On Saturday 17th June at approx 1.30pm - I at an unsupervised bar for a drink with the glass collector confirming that the bar tender would return shortly from the toilet - 2no bar tenders then returned from the toilet at the same time...

Very slow service, preferring to empty the dishwasher than serve customers. Very expensive drinks!! Dont have the Prosecco it was horrendous!

Nice hot food, reasonably priced considering we were at the airport. Very much enjoyed by the whole family!

Thank you Connor for not only serving a great beverage but also topping up my water, lemon and lime supply. 😁

Always head straight for the beer house for great service and friendly staff ready to serve your obligatory holiday pint or three.

Anyone who’s ever flown out of Newcastle ‘international’ airport late evening at the start of the week knows that it’ll be slim pickings for the hungry passenger. Tried the beer house tonight as it was literally the only show in town for hot food. Had...

Best bar in Newcastle Airport with the best staff very friendly and very helpful and a great atmosphere just what you need before you fly

Summer served us tonight and it was service with a smile! Thank you for our drinks. Nice bar before flying

The service was super quick and they opened earlier for us. Food was also tasty though a little expensive but the usual for airports.

Flight delayed and when things could have been stressful, the staff were very pleasant. Despite the prices - you have to remember it is an airport so everywhere is the same, but this bar, the staff and the views make my travels out of Newcastle...

Spacious environment, speedy and friendly service excellent start to the holiday. Reasonable price for airport bars. Thank you.

Great environment and friendly staff. My Only wish is they would bring back the Stella Artois! Thanks

Staff were friendly and helpful. Attentive to customers waiting and served with a smile. Despite being late in the day (20.30!) they did everything they could to make all customers feel welcome. Fantastic. Thank you

Summer was very polite and served me the most perfect pint 🍺 all the staff made sure our visit to this pub was very pleasant, nice atmosphere, good music all around good time xx

COURTNEY & TAYLA we’re absolutely FANTASTIC bar ladies !! Such welcoming smiling faces , dead canny and down to earth , helpful, friendly and super lovley ! Xx

Lovely staff ,very friendly and a mint bacon sandwich , good atmosphere even at 5 in the morning !!!!

A nice quiet meal before our flight. Courtney and Tayla were lovely servers. Speedy, efficient and friendly.

Really great cheeseburger and the girl behind the bar, Tayla, was extremely helpful and friendly, going the extra mile to help a very tired traveller!

The Beer House is a nice friendly bar, staff are always lovely, drinks always fresh. This is my usual stop off whilst flying out from Newcastle. Food is the usual pub food, a good range on the menu and always enjoyable.

Quick cup of coffee. Beautiful view on a sunny morning. Bar staff kindly filled my water bottle and asked if I wanted ice. Thank you.

Visited the beer house on sunday morning and was surprised to see how busy it was. Kate and Aaron were very efficient on the bar and there was another girl (didnt catch her name) doing a good job at looking after the tables. The place...

Excellent service with a smile even though 4 am.food is lovely so is the drink I can highly recommend

Friendly staff, food nice and hot, definitely recommend, efficient service, nice and clean, happy holidays 😀

Visited the beerhouse before my flight for a drink and bite to eat. I had a bacon roll which was lovely - it comes in a brioche bun and I asked for the bacon crispy which they done for me. My partner had a breakfast...

Amazing service from Shannon and tayla! Very nice pint served with a smile! Will return again for sure

Really chilled place to sit and enjoy a pint before your flight. Shoutout to Shannon and Tayla… great service and great craic!🍻

Excellent customer service with a charming smile. Couldn’t ask for better from Tayla + Shannon Manny thank 😃

Lovely food and fantastic customer service. Very friendly staff will be back again and recommend a friend

just about to leave for a short trip away to Dublin and wanted to kickstart it with a good pint of guinness at the airport. Coupled with that i ordered some nachos to share. Both the pint and food was great and the service was...

Very good service nice pint lovely staff prompt food arrived quick and was delicious just what I needed 👍

Excellent pints, obviously steeper in price but you’re at an airport so anyone kicking off at that needs to wake up. Staff were sound, having a laugh, smiles on their faces. Good crack

Great service great atmosphere Great location Great choice if food and drinks Happy holidays. Whoo hoo

Was in here Monday morning with my friends and was surprised when I looked on here to see some bad reviews, the staff are lovely and the place is clean I didn't order food so can't speak for that but looked at the menu and...

Arrived this morning 1st thing for our flight,bar pretty empty but dirty tables with no sign of staff cleaning. Long queue at bar,slow service. food was nice but overly priced, good view of runway and planes just a shame staff weren’t as pleasant. We got...

Worst customer service skills ever witnessed! long wait to be served as the girl with long dark hair was too interested flirting whilst the other members were just slow with faces that looked like even a lotto win wouldn’t make them smile.The pint was flat...

Kate was very pleasant and accommodating. It’s good to see that customer service is a priority at The Beer House. All staff should follow Kate’s lead.

Supervisor in charge served me for my breakfast order thunk her name was Sophie with blonde dreadlocks. I ordered full English, big breakfast bap and wanted sausage amd beams for my 1 year old that I was told I couldn't make up a breakfast. I...

Flying by myself to Alicante to visit family and the staff in the beer house kept me entertained as they chatted to me. Just what I needed to start the morning off. Good pint selection as well!

Excellent food - better than the picture (am sure many of us have experienced opposite elsewhere), prompt, friendly efficient service after ordering on the app 😃👍

Good start to our family holiday. Kids loved the waffles with bacon and syrup. Coffee was tasty as well. Great place to watch the planes take off.

Early morning flight away skiing for new year. Prices are high however we saved money by getting a bottle of Prosecco to share for £30 I think it was. It was very busy however the staff were very efficient and the queue moved quickly. Breakfast...

We’ve came with a group of friends on our way to Tenerife and the girls this morning were very cheerful and helpful busiest we’ve seen the airport this time of year but that didn’t stop the girls smiling and joking on with us the breakfasts...

Breakfast was lovely. Service was great. Good view of the runway. Overall great experience. Would return.

Great service, with happy, cheerful staff. We were served this morning by kev and the girls who were very helpful

Class service from the team. Hats off to them for getting up so Early every day to serve us holiday goers. They deserve a medal for having so much energy , I was so tired. Had 2 lattes to wake me up which were lovely...

Friendly and efficient service from all. Plenty seating and huge range of drinks. Didn’t get any food but it looked tasty and good portion sizes.

Great service, lovely pint of birra moretti , we are travelling to tenerife, Costa Adeje for a bit of winter sun .

So lovely, food was good, staff were really nice. Overall good experience would definitely recommend!

My friend and I are currently delayed, waiting to fly to Dublin. Ciara and Brooke have been looking after the entire flight. They are so friendly and accommodating, despite being tired like us all here,waiting for hours. Please give them a payrise, they deserve it!

Connor 😀 with the smiley face and 5 star customer service. Great job! Yummy buttie 🎄🎅🦌 Always happy to be at the airport 🛫 Table service with a smile.

Swift, friendly service. Tip top Selection behind the bar is enough to cater for all needs. My beer was tasty

Shannon very friendly and helpful she was greeting everybody with a smile and had a good knowledge of options available

Great service from Shannon! Great place for a pint at the airport, and lovely atmosphere to get you in the holiday mood! :)

On my way to Prague with my mam. Shannon served us and was so friendly and a lovely smile. Thank you!

Service at The Beer House with a smile from the lovely Conner! Quick and efficient service. Thank you Connor!!

Tayla was a brilliant customer and very polite member of staff. Very friendly and definitely granted customer satisfaction. Thanks Tayla

I don't travel often, so I'm not the best person to review. Silver Heineken tastes strange to me. Staff look fed up. I suppose they know what is likely to be ahead of them. All in all, no complaints. It's all 'ok'.

Great service from Jess and Sophie. It was quite busy but the service was quick and spot on. Thank you a great start to the trip.

Really nice breakfast, much better than what you usually expect at an airport, I’ll visit next time I’m here

On arrival a very polite young lady called Courtney served us at the bar was most helpful when we asked about food even went to the trouble of helping me with the gluten options would definitely return service with a smile is just what we...

Flew out wed and had the loveliest girls serving us ! All seemed to get on well and engaged in chat with us too, food is expensive but can’t complain when you have a decent drink and good service. Will return !

Friendly staff. No issues really. Didn't order food, but drink orders were hassle free. Will definitely stop by again.

Stopped at the beer house for a couple of beers before dublin with my fiancé. Shannon was lovely and attentive. Thanks a mil

It's so nice to see staff who enjoy their job. Shannon and Faye were serving today, and helped me start my lil weekend break off with a friendly smile and decently priced pint (for an airport anyways). Airy, bright bar with plenty of seating and...

Good pint, plenty of selection, good service, a tad expensive but what do you expect from an airport bar

Fast friendly service, plenty of choice of drinks. Perfect little stop before flight. Bar staff lovely. Clean and spacious

On way to Perth via Dubai. Stopped here for breakfast. Tables filthy. Staff picking up glasses and plates but never cleaning tables. I asked for table to be cleaned and was given a look as if to say...you must be joking. Customer service zilch. Floors...

We had just came in for drinks, at the bar there was 1 person serving and 3 lazy staff showing each other a video on their phones and laughing (whilst there was a queue by the way). For this reason we decided to use the...

The food was lovely and just enough, different range of drinks to chose from, staff were attentive especially Jess white! she went above and beyond thank you Jess

Overpriced, filthy floors and tables, luke warm ‘hot’ drinks, slow service, apathetic staff. Wouldn’t mind the slow service and dirty surroundings so much if the place was busy, but it wasn’t! Never seen the airport so quiet. Had to ask for our table to be...

Lovely girls on the bar in Beerhouse, ordered a mojito and needed it in a plastic cup, they didn't have any from so Fay I believe her name was went and found me one from somewhere else and quickly made my drink as I told...

Me and the wife Susan had great service from Matthew. Cheerful and smiling & a credit to the team. Excellent customer service. Nice pints on offer also.

Me & my mother are off on a holiday and we started our trip at The Beer House at Newcastle airport. At such an early time we had the friendliest welcome from employee, Steve. He served us at our table and the breakfast was lovely...

Visited the beer house pup today at Newcastle airport whilst awaiting flight on holidays. Around 8 people waiting in a que at the bar- one guy serving and had as much life in him as a dead cat. Slow wouldn't cut it. Eventually getting served,...

Food wasn’t amazing but Was given excellent customer service by a guy in a light colour short sleeved shirt today made sure all my problems were dealt with and was very honest with me and very apologetic drinks are pricey but couldn’t of asked for...

Food Terrible, Absolutely Filthy, won’t be back, only good part was the one person who seemed to be rushed off her feet trying to clear and clean tables herself.

Hardly welcoming. Had to ask if they were closing as chairs on tables isn’t a good look. Despite confirming order 10 mins later it’s ‘no mash, sorry’. Please don’t over microwave peas and pies are meant to be crisp, not teeth cracking. To the member...

Cracking service as always. Great pint and atmosphere started the holiday off perfect. Big thanks to faye for looking after us and also james

Can’t thank James and his team enough at the beer house at Newcastle airport. Service from start to finish whilst waiting for our flight was perfect.