Based on 2.897 opinions finded in 2 websites
Based on 2.897 opinions finded in 2 websites
Opinions
The service was awful. We had to go to the bar to find someone to take our order. The 4 starters came with no garnish and looked unappetising. I've never seen such small screwed up pieces of calamari. The halumi chips were tiny and dry. The mains were no better. Served on a cold plate so the steaks were cold before they reached the table. Even the side of onion rings were cold. We didn't risk desert, the service was so slow it was bed time!
Helen M . 2024-09-13
MORE AT TripAdvisor
This beefeater is the best I have stayed at in ages the staff a really friendly and the food is really nice a special shout out to Alex for great hospitality
Daniel H . 2024-09-05
MORE AT TripAdvisor
The customer service was absolutely amazing the bar staff are very kind,polite,helpful Alex has been helpful the past few weeks we have been here he has been amazing pours a great pint would 100% recommend this place to everyone food is also amazing the flavours are mouth watering best munch I've ever tasted in my life at a pub restaurant {if anybody is reading this review get your self down to the beefeater}
Darryl P . 2024-09-05
MORE AT TripAdvisor
Excellent service, food was spot on and the atmosphere was nice. Food was delivered hot, which is a plus now days, waiter took extra time with the 3 year old
Kyodai K . 2024-08-27
MORE AT TripAdvisor
We went out for a family meal and was served by the wonderful Graham, as always giving great friendly service and providing a bit of banter on the way. we apologise for you know who. We often get great service from Graham when we get him serving us
gary . 2024-08-25
MORE AT TripAdvisor
Food, no flavour. Insulting customer service.
Stefan Sroka . 2024-08-08
MORE AT Google
Terrible service, waitress had attitude after serving a cocktail without prosecco, simply explaining they ran out of it. They changed our table 3 times. Not going back
Lucija Koprivec . 2024-08-08
MORE AT Google
Shannon was our server and she was amazing, very polite, very professional and made us very welcome
gary watson . 2024-08-06
MORE AT Google
I'm not sure what has happened at The Beacon but as a regular visitor to various beefeater restaurants this was rated in my top 3 unfortunately based on this meal its standards seem to be failing Two people for dinner, first person ordered, second said I'll have the same please, no question of choice of chips fries etc, 30 mins later food was delivered, (after sitting under heat lamp for over 10 mins), one with fries one with chips, when questioned why they were different the server stated they had put the order in with the two different options, would we like one replaced, no was the answer as the wait was long and we wanted to eat together. As we had steak samplers each a quarter of each piece of steak was inedible fat or gristle, this isn't considered acceptable in my book when the steaks are so small Finished our meal and decided to leave and asked for the bill, after a 15 min wait this arrived and luckily we checked the bill as we was charged for three meals. when questioned as in there's only 2 of us reply again was the servers mistake, upon receiving the corrected bill 5 mins later we were also given another customers loyalty card. As we were ready to pay when the bill arrived we still had to wait 10 more minutes before payment was taken
ian harris (muppet1) . 2024-08-05
MORE AT Google
Lovely food. Polite servers. Food arrives hot and fresh and the breakfast service is wide and delicious. Not too long of a wait considering the food is fresh. Impressive since this location is attached to the premier inn (where we stayed for 4 days). Ate here for 3 nights and 2 breakfasts. Never disappointed. A little loud but to be expected during busy times as it is similar in atmosphere to a Greenstoned or Wetherspoons.
Rowan Lovell-Saker . 2024-08-04
MORE AT Google
Visited while staying at the Premier Inn next door. Friendly service from Alex and his colleagues. The food was lovely and served hot and quick, too.
Mathew Morris-Parker . 2024-08-03
MORE AT Google
Excellent food . We had the beefeater beacon combo with side garlic prawns. It was great. Our server Graham was very accommodating as well.
hazel pais . 2024-08-02
MORE AT Google
Lovely meal and made even better by the service of our waitress Becca nothing was too much trouble
ALLAN BUTTERFILL . 2024-08-01
MORE AT Google
Someone thought having 4 servers for a very busy Friday evening was a great idea. It took a while to be seated and should have known then really it wasn’t going to get better, provided an extremely slow service. We got the 2 courses for £20, but it took that long to get someone’s attention we didn’t order dessert because we had a little one with us, yet they still charged us when they should of just charged for the main course. Couldn’t get anyone’s attention and to get the bill, we tried for 10 minutes and then gave up and walked to the bar. Shame really as the food was alright for the price.
Chenell . 2024-07-29
MORE AT Google
Stayed at the Premier Inn Dartford for work. The food and drinks were fab but what made the evening was the service by Somerset. Super friendly and delightful!
Daniel Lagna . 2024-07-29
MORE AT Google
What a wonderful way to start the day, happy and warm welcoming to what is going to be a long day. A big thank you to Leah who greeted us early in the morning and helped to make the experience excellent.
Casey Doney . 2024-07-28
MORE AT Google
Somerset great service today, chatting to all of us and making our grandsons welcome.
Karen Byford . 2024-07-25
MORE AT Google
Service excellent, friendly staff and the same, great food. There were a few screaming kids though.
James Mills . 2024-07-25
MORE AT Google
Excellent service from somerset and the food was great. Thabk you yevhen
Peter Bowles . 2024-07-22
MORE AT Google
We used this while staying at the Premier Inn for the weekend, the food was lovely and the staff were so friendly and welcoming and more than happy to help with anything. Special shout out to Somerset and Kylah for always being so welcoming as the first face you see when you walk in, and took the time to engage with you, credit to the company.
Amy Tullock . 2024-07-21
MORE AT Google
Great breakfast, lovely ladies Somerset and Becca
Russell kerr . 2024-07-20
MORE AT Google
Lovely food great staff very nice place
david heaslewood . 2024-07-14
MORE AT Google
Very nice service from the ladies at breakfast (somerset & kylah). I don't eat meat and it was lovely to be offered the vegetarian options . Come away feeling full and happy. Will definitely be back with the family
Lynda R . 2024-07-10
MORE AT TripAdvisor
Popped in for a spur of the moment lunch. Had amazing service by Somerset and some amazing food cooked by Paul. Great mid week pick me up.
ALEXANDRA GODFREY . 2024-07-10
MORE AT Google
The whole team are absolutely amazing. It's our local and we're always popping in. Kylah and Alex from the bar are wonderful and efficient. Nikki, Graham and amber in the restaurant are very attentive
David G . 2024-07-10
MORE AT TripAdvisor
7 o'clock in the morning, the food was nice,and hot
Robin Gooding . 2024-07-09
MORE AT Google
Fifth time we have been to The Beacon and the fourth time there was no roast left at 6.00pm. Went for The Steak & Ale which was no better than what is served at Weatherspoons for half the price and a lot smaller portion than last time and have obviously changed their pie supplier. No draught ale on either so overall not the greatest experience. Can't fault the staff but will not be going back in a hurry.
Mark H . 2024-07-07
MORE AT TripAdvisor
Popped in for some lunch before heading off to the airport. We beat the lunchtime rush, facilities were clean and well maintained, service and staff were friendly and helpful and the food was good, nice size portions and was bought out in a good time. Overall was a good visit and will definitely use again when I'm next in the area.
fatmanslimming Fletcher . 2024-07-07
MORE AT Google
We visited on Monday for my nans 101st birthday! Becca was warm and welcoming and nothing was too much trouble, couldn’t have asked for a better host! Food was really tasty! My fillet steak was cooked to perfection (rare) thank you Mark! And everyone enjoyed their meals! Family of 7! Thank you. Even better. 25% off the meal with a taste card!
Kadie Creed . 2024-07-05
MORE AT Google
Have just been served by Somerset and she was brilliant a real Ray of sunshine first thing in the morning nothing was a problem a real credit to you all many thanks
Keith H . 2024-07-04
MORE AT TripAdvisor
Nice friendly staff, food ok but limited menu options and a bit pricey, not keen on the music being played in there now , I go for a meal to meet any talk to people not listen to adverts on Heart 80's
Pete “Urbz” . 2024-07-04
MORE AT Google
Food was not quite cooked but a couple of items had been there for a while and weren't very appealing
Keith Rogers . 2024-07-03
MORE AT Google
Becca and Brian gave me the greatest experience they were so helpful Brian even suggested for me to try the black pudding what was very nice great food great experience 10/10
Wolf M . 2024-07-02
MORE AT TripAdvisor
Fantastic service from Kylah. Great food and great atmosphere.
Ian Ross . 2024-06-29
MORE AT Google
A bit of a US diner feeling, good service and quite tasty for moderate prices. Opportunities to sit outside (drinks only). Modern, cozy interior. It was also well attended in the middle of the week. Not a typical pub but a better menu and no sticky floor or messy toilet. Everything very clean.
thorsten otto . 2024-06-26
MORE AT Google
Very good. Good value for money.
Mike Ring . 2024-06-25
MORE AT Google
Nice meal but quite empty for a Sunday lunchtime but guess it was quite early 1pm
Tom Livermore . 2024-06-25
MORE AT Google
Had a very tasty meal. Staff very friendly and hellful. Definitely would visit again.
Christine Wisniewska . 2024-06-23
MORE AT Google
Wonderful meal .portions were huge ...staff helpful and knowledgeable
Tony Allen . 2024-06-16
MORE AT Google
I ordered grilled salmon with veggie rice, now this is something I eat regularly at home so I don’t understand why it was so oily both the salmon and the rice which left a weird sort of greasy film feeling in my mouth. Dessert was fine but I had the chocolate torte so not anything requiring cooking. I did wait a while between courses but they were quite busy so that’s to be expected I suppose. Pretty unremarkable unfortunately.
Lesley Shaw . 2024-06-13
MORE AT Google
Great early evening meal with good choice of wines and other alcoholic drinks as well as soft drinks. Lovely steaks cooked as requested and the restaurant wasn't too busy, so we dined in a fairly quiet and relaxed atmosphere. Kylah served us this evening and although she's very busy with other tables and staff members, was very friendly and helpful.
Viv Cottrell . 2024-06-13
MORE AT Google
Lovely food and friendly staff 😋
Geoff Hills . 2024-06-11
MORE AT Google
We have Sunday Lunch every 5/6 weeks when we visit my partners 86 year old brother John, who walks with two support sticks. We all really enjoy the roast lunch. Meat served pink or well done, as preferred, vegetable fresh and perfectly cooked. Good gravy, roast potatoes and yorkshires. Great Sticky Toffee pudding. Staff are incredibly kind and helpful with us all especially John. Most enjoyable for us all. It’s a 150 mile drive to visit John, we stay overnight at the adjoining Premier Inn
Jean Devine . 2024-06-10
MORE AT Google
Such a lovely environment with lovely people, has Somerset serve us and she was great xx
Teni Para-Mallam . 2024-06-09
MORE AT Google
Lumi was a great host, and very attentive!
Naomi Nyon . 2024-06-09
MORE AT Google
The server, Amber, could not have been better, so attentive, making sure everything was OK and making sure we always had refillable drinks topped up, such a credit to the business
Euan Mcgeoch . 2024-06-03
MORE AT Google
The staff was good and they were very attentive,the food was also very good. The wine was lovely too.
Marie Leverett . 2024-06-02
MORE AT Google
We were served by Nikki, she was very attentive and provided excellent customer service. Thank you
Zoe Burfitt . 2024-06-01
MORE AT Google
Brilliant service from Graham and the steaks were delicious.
Jeanette Hatton . 2024-05-31
MORE AT Google
This was my second visit to The Beacon and bought my kids along for some dinner. We sat in the bar area which was really comfortable and nice atmosphere, the guy at the bar was really friendly and helpful. The food came out in a reasonable time and hot. We finished off with some puddings which the kids really enjoyed. Will definitely be returning.
Jamie Wheeler . 2024-05-30
MORE AT Google
Amber took care of us and our food was amazing! Took a bit of time, but was worth the wait!
Jake Palmer . 2024-05-30
MORE AT Google
Saff work really hard to make you feel welcome
Walton Martin . 2024-05-29
MORE AT Google
Every time we asked for more drinks. we had to ask again after around 10 minutes wait. They also just chucked the food onto the table when it arrived. Chips arrived cold, and the halloumi fries were ok to say the least. Would not come back here again
William Wyles . 2024-05-29
MORE AT Google
Alex and Amber at the bar are fantastic. Alex always greets us as we walk in making us feel very welcome. We are here every week. Some weeks we eat some we don't but food is great when we do
karen deadman . 2024-05-28
MORE AT Google
Eat here regularly with all the family, always good service and good food
Rob Davey . 2024-05-27
MORE AT Google
Great service. Lovely food. Alex was very attentive & friendly
Bev Wheatley . 2024-05-27
MORE AT Google
Staff excellent, food very good
Rosie Dunn . 2024-05-27
MORE AT Google
Good Beefeater restaurant. Excellent service especially from Somerset, who was professional, friendly and helped make the experience fun, especially for our 17 months old grandson.
Ian W . 2024-05-23
MORE AT Google
We Breakfast here when we stay at the Premier Inn. The staff are lovely. Always very helpful. Breakfast is good, always plentiful, and hot. Clean, and nothing is too much trouble, despite being very busy.
Fran Davies . 2024-05-20
MORE AT Google
We came to beefeater while we were waiting for the car service, we were contemplating eating here but one of the very helpful employees, Leah, directed us on the best way to go about eating here. Amazing service.
Satveer Kaur . 2024-05-18
MORE AT Google
Service was slow. Waited almost an hour for our food and the orders were mixed up. Some of the items we wanted on the menu were not available. The chicken burgers was over cooked and dry. The fries was cold and hard. The staffs was a bit rude when asking a question.
Trish Brock . 2024-05-17
MORE AT Google
We love this place! Friendly, knowledgeable staff and chefs. Reasonably priced and delicious food and a lovely atmosphere.
Angela Holmes . 2024-05-16
MORE AT Google
Friendly and helpful staff member felt like she was really keen to help. Took us a little while to get served but that seemed like it was probably not enough staff on. Food was decent although I found the menu abit cluttered tbh. Free refills on some drinks is a plus
Shane Martin . 2024-05-15
MORE AT Google
Breakfast buffet was top notch Help yourself which is so much better
Dan H . 2024-05-09
MORE AT Google
Clean restaurant, lovely staff, food ws a bit slow but worth waiting for
gina hedges . 2024-05-09
MORE AT Google
Need a bit of innovation with d arrangement of things.
Zane Duke . 2024-05-05
MORE AT Google
Served by Amber. She was super attentive during such a busy time. Could not fault her! Such a lovely experience through and through following a 3.5 hour drive for me and my family from Wales!
Nikita-Sasha Manotey . 2024-05-04
MORE AT Google
It had been a long day.. I came straight from my brothers funeral to the hotel and wasn't in the best frame of mind.. I needed to eat as I hadn't eaten all day.. I arrived late and the restaurant was very busy.. I didn't think theyd be able to seat me as I couldnt see an empty table.... They did seat me... I can't thank Nikki my Waitress and the rest of the Team enough for providing tasty, well cooked, piping hot food with efficiency and a smile.. I really needed it at the end of today. Thank you very much.
Glenn Carroll . 2024-05-01
MORE AT Google
Had a great time at the beacon Alex was a major help and the drinks were great
Claire Beecham . 2024-04-26
MORE AT Google
Had an amazing time here, highly recommended.
Gary Mccabe . 2024-04-23
MORE AT Google
6 of us family members went for an evening meal on a Thursday night. We were all pleased with our food and enjoyed our mains and desserts. Nicky served us and was very helpful and knowledgeable. Only small change I'd make is the parking machine to enter car registrations is too far back from the car park door entrance and we only noticed it when leaving.
Karen Baldwin . 2024-04-14
MORE AT Google
Excellent service by Lumy who was very attentive and friendly; also I will like to thank to the chefs Chris and George who cooked our dinner to perfection on a busy night! Recommend!
Eleonora Neagu . 2024-04-08
MORE AT Google
Great customer service! Thank you Lumi and the staff for looking after us! Food was just how we expected. Great restaurant for dinner! Definitely coming back!
daban Mustafa . 2024-04-08
MORE AT Google
Lumi our waitress was delightful, so smiley and happy and efficient. Generally staff seemed welcoming and happy. Starter cheesy chips with bacon were lovely and we shared between two. We had sirloin steak which was perfectly cooked (medium) tender and tasty. Mixed grilled vegetables lovely too. We were staying in premier inn so this was nearest restaurant for dinner and I was not expecting it to be so good, would eat here again.
Bernadette Paris . 2024-04-07
MORE AT Google
Popped In for the first time today with family. Lovely beefeater! Good service, nice food and friendly staff. Bryan from the kitcen and gave our toddler a couple of chips to keep her going after she very loudly said she was hungry moments after walking in.
Gee Evlat . 2024-04-07
MORE AT Google
Food was ages coming, and cold, offered a discount from Alex the manager of 25% which is admirably from himself, however compromised payment isn’t what you expect when eating out, come on Guys,!
Frank Anthony Bailey . 2024-04-07
MORE AT Google
Very poor front of house table booked for 19.45 got seated had normal menu selection, not great table service, and then got my bill and found food on there I didn't even order which added £17.49 to my bill, which was kind of rectified but still wrong couldn't be bothered to argue only positive was a 40% voucher
Brad Harding . 2024-04-07
MORE AT Google
Brian the Chef cooked my steak to perfection as in burnt which is how I like it and cannot find a chef who can do it properly that is until Brian brilliant mate loved it thank you 😀
Alan B . 2024-04-06
MORE AT TripAdvisor
Fantastic meal chef Brian burnt my steak to perfection just how I like it first chef who did it properly great stuff well done mate! 😀
Alan Bray . 2024-04-06
MORE AT Google
It's a Beefeater. There's not much more that can be said other than the service was good and the food as expected
Christopher Buckley . 2024-04-06
MORE AT Google
We gave this restaurant a try during our trip around the UK. The food was delicious, fairly priced and the staff very friendly and attentive.
Markus . 2024-04-05
MORE AT Google
Great food and great service from Alex!! Although the restaurant was busy at the time of our visit this didn’t stop Alex from providing world class customer service!! Thank you!!
The H . 2024-04-04
MORE AT TripAdvisor
The staff were very friendly from arrival and thought out the meal, the food arrived in a timely manner and the steaks were cooked perfectly. Would definitely be returning had a great meal.
J3855QQevac . 2024-04-04
MORE AT TripAdvisor
Highly recommend. Great food. Great service. Was with a large group of family & friends. Food all came out at the same time. No one had to wait. Very friendly staff too. Would recommend the steak
Elizabeth M . 2024-04-04
MORE AT TripAdvisor
My partner and I had an amazing meal here. We were served by Somerset who could not have been more helpful and the fillet steaks we received were cooked beautifully. Great value and great service - Thank you :)
Helen L . 2024-04-04
MORE AT TripAdvisor
I had my mums wake at the beacon. We was a party of 25 and they accommodated it very well and i will say they made it very easy for us. Great service at the bar and our server. The food came out quick and hot. i had the steak sampler and it was cooked to perfection. Thank you.
jamie w . 2024-04-04
MORE AT TripAdvisor
Very pleasant stay. Both the staff in the Premier Inn and the Beefeater were extremely helpful and friendly. Special thanks go to Kirsten on reception who was so welcoming, friendly and professional. The room was blissfully quiet and very comfortable.
Doc Ewing . 2024-04-03
MORE AT Google
very good.the server was very nice. food was quick and good .
mikeyy . 2024-04-03
MORE AT Google
Feel this beefeater struggles to provide good food in a reasonable time frame. They always have lack of staff & even taking our order took ages. Our main courses (lasagna + burger) were both disappointing. Didn't have dessert and wanted to get out of there asap. Definitely gone down hill as had eaten here previously during 2023. Sadly has put us off and haven't eaten here again.
mirandal309 . 2024-04-02
MORE AT TripAdvisor
Stayed within the premier inn next door and got a meal deal voucher from them for the beefeater , ordered chicken wings starter and fish and chips for my main . Issue 1 , waited 20 minutes still no starter noticed a table next to me with wings that he hadn’t ordered and was touching them , mentioned to the waitress who stated don’t know my job is to just put them on a table , said table with wings sent them back . Issue 2 main meal arrived which was a poor sized piece of fish small dollop of mushy peas and a few chips all of which where Luke warm ( still no starter ) . Started to complain and starters turn up cold and not fresh I’m sure the ones sent back that had been mauled by other table ????. Issue 3 fish had bones in supposed to be fillet haddock battered not nice and put me off immediately. Complained to bar manager about whole process not even bothered offered no alternatives or apology. Breakfast in morning was no better . Dried up breakfast items all luke warm . Next time I’ll definitely eat elsewhere or order takeaway.
Michael F . 2024-04-01
MORE AT TripAdvisor
I spent Easter Sunday at beefeater & it was absolutely incredibly!! Xanthe made fabulous drinks all day, she was child friendly so lovely. Nikki served us food & was polite & friendly excellent with the kids & Izzy was funny & full of Irish charm. As a family we had the best time & we will be back again. Thank you 🐣🥰
Rochelle McLaren . 2024-03-31
MORE AT Google
Had an lovely evening, food is fantastic, the atmosphere is lovely and the staff are absolutely fantastic, will definitely be coming back in the future.
Sophie Newton . 2024-03-31
MORE AT Google
Went today with the children staff ,leah and Beckie and chef happy helpful .chatty Fab breakfast .plentiful fresh .cooked me poached eggs .they were lovely . Nothing to much .very busy .bit things restocked all the time
kaye k . 2024-03-30
MORE AT TripAdvisor
Great meal, great service. Happy customers! 😃 Thanks Amber for looking after us 👍
Gemma Powell . 2024-03-30
MORE AT Google
What an amazing night, my daughter went up to the chef and thanked them in person for such an amazing steak and Amber the waitress was awesome too and very friendly and helpful. Give these people a raise!!!
Robert F . 2024-03-30
MORE AT TripAdvisor
Staff very friendly in reception. Restaurant, food was lovely. Had the chicken and ribs combo, came out hot and was very tasty. Staff gave excellent service on the Friday evening and also on the Sunday when we went for Sunday lunch.
Toni Norman . 2024-03-26
MORE AT Google
This is the second time we have been served by Graham. He was very helpful and very friendly. He is an asset to your team. The food and drink were also fabulous. It is so nice to have you as our local.
Emma . 2024-03-20
MORE AT Google
A lovely meal with friendly, timely service from Nikki.
Joy Sheekey . 2024-03-17
MORE AT Google
Food lovely service great pleasant relaxing atmosphere all round
Corrienne Wynne Strong . 2024-03-17
MORE AT Google
Such a shame as the Premier Inn part of the experience was superb, but as every item in the cooked breakfast was cold (quite an achievement!) I won't be back.
Ray Flynn . 2024-03-15
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South East