The Beacon Beefeater Grill in Dartford

Rude staff I will never go back there.

Only the second time at this specific Premier Inn, with several years between the stays. Service from Alex and the team has been great. Travelled 8 hours from the Lakes for work to get here, and from the minute go, service has been ace. Food was quick and good. Service at the bar has been exceptional, and Alex has been a diamond with the flow of beverages. Great team on the night and cannot fault service. A number of Whitbread/ Beefeater sites could take note from this one.

Stopped at the premier Inn next door Went to get food while waiting to be seated the a member of staff was on the till she didn't even acknowledge me(which is fine) but 2 other customers came up and she delt with them first. The second customer said to the women I was first she rolled her eyes and then acknowledged me. I ordered takeaway instead as I just found it very rude and would rather not give them my money if that's the attitude

Been sitting for half hour been ignored by staff finally did get served felt like we was in the way don’t go if in a hurry or are dying of thirst 🤨

Amazing as usual. The food, service and hospitality were sublime. Love this restaurant, the staff are like friends and the food never fails to impress. Highly recommend.

Food was really nice. Service was friendly but a little slow. Would recommend and return.

Service was quick, food was good and the lovely Michela friendly, always smiling and deserves a pay rise for being great at busy times.

Great service from Alex as usual. I’ve been visiting the Beacon whilst staying at the Dartford Premier Inn for around 3 months now and Alex and Lumi are always welcoming and helpful.

Fantastic tasty food. Awesome experience!

My first time here, Food was amazing and the waitress Kylah was super nice, caring and professional ! Highly recommend this place, can't wait to eat here again

I really enjoyed my time visiting this Beefeater. Fabulous service from Somerset. Would definitely be coming back and recommending to friends and family

We keep visiting beefeater at least once a month. We always go for the Beacon combo. The ribs were good. Our server Alex was excellent

Overall a pleasurable experience, food and service was good.

I had surf and turf with a fillet steak. It was cooked perfectly. Also indulged in sticky toffee pudding with custard which was very nice. The service here is prompt and friendly, the person who served me, Somerset, was lovely.

Great way to celebrate a birthday

No staff for breakfast meant I had to start the working day with just a banana

Been here many times but must say the food served on this visit was the best for some time. And server Lumi was excellent, she gave brilliant speedy service with a smile . Well done Beefeater and Lumi .

I was surprised at the price was fantastic value for money. This restaurant was attached to the hotel Premier Inn we were staying at and it was fantastic Great breakfast as well as dinner

Portion sizes have got very small here, compared to other beefeater.

Great steak as always. Lumi as well as Grahame looked after me today. Unusual for me to be here on a Sunday. Busy and fun atmosphere. Usually a Monday traveller with Lumi guessing my order. Thank you guys

Fantastic breakfast pleasent staff , and kids free

Big thanks to Kylah for serving us, friendly and helpful throughout! If only all Premier Inn/Beefeaters had a Kaylah!

Friendly staff and good service

Wonderful food, plenty of choices and generous portions, Kylah our waitress was lovely, so helpful and accommodating, 5 stars from us

My son and I went for breakfast and we had the best service ever! Our lovely hostess Somerset was friendly, helpful and really made every effort to ensure we had a good morning. She truly made my day! All the staff in the restaurant were excellent 👌

Visiting from Australia and stayed at the Premier Inn. This Beefeater has the lot, good food and excellent staff. The breakfast in the mornings are brilliant, and Rebecca has been amazing, greeting us with a smile. She works tirelessly but still finds time to chat. The evening meals have a wide selection, and the food is excellent. Graham always treated us with politeness.

Great meal and great service from Alex!

Brilliant. Jamie the barman was very nice to us and was fantastic with the kids….and John; was very polite with us and let us borrow a pen and paper to play a game. Our waiter was great as was getting involved with the game and kind. Service was fast and food was delicious.

I've stayed here for work for 15 days and enjoy every minute of it

Lovely food staff excellent somerset service us she was friendly such a lovely lady

Abigail always gives an amazing service.

I recently enjoyed breakfast at this spot, and wow, what an experience! The server who booked us in was super polite and friendly, really setting the tone for a great start to the day. The full English was piping hot and cooked to perfection—everything you’d want in a breakfast. It was also a treat to see black pudding on the menu. The sausages were plump, meaty, and delicious; the hash browns had a perfectly crisp outer layer with a moist inside. A great bonus is that kids eat free with one paying adult. And yes, they’ve got HP sauce! 👌 Would highly recommend!

Premier still one of the best I love to stay in. We had a good time here with the comfortable bed 😁

The food was excellent, and the staff were very friendly, what more could you need 😀

Stopped with work, so dinner for one. It's a busy hotel and restaurant, so the service suffers a little in speed (staff are friendly though, if not a little rushed). Food was good though, so can't complain really. Back again with work.....food was spot on, but worthy mention of Alex who was serving and doing FOH - top marks. Give the man a raise!

Thanks to Alex for a great service

Visited on a Sunday evening at 6.30. Disappointed that on arrival we’re told they have no ice cream and no burgers due to trouble with supplier. I travel for work and have noticed the beefeaters in the north have changer to premier inn restaurants we would like to know if this is the reason supplies are low. ?

Stayed in the Dartford Premier Inn for 3 nights whilst we were attending BSB at Brands Hatch. The staff were nothing but rude. One of the team came down for breakfast and was asked if he booked a table, he told them he hadn’t. He was then spoken to like absolute rubbish and said he just book a table and they don’t know if they could fit him in, to which he said he didn’t know if we would have time to get breakfast in the morning, hence why we didn’t book. The woman huffed at him and pointed at a table for him to sit at. We then returned to the hotel the same evening to go and get some food, we came in and asked for a table for 3, to which we were then left stood for 10 minutes, the manager then came over and told us he wasn’t taking anymore people in tonight because he has no clean cutlery and no free tables, to which we could see several tables free. We explained that we wouldn’t mind waiting we were turned away. We then went to the bar and got a drink. Around 10 minutes later two groups of people came in and were asked if they had bookings, they responded no and were then taken to tables. After a very long day of being on our feet we just wanted some warm food and a couple of drinks, but were turned away. The service in this place is extremely disappointing, and I would definitely not return again.

Great Meal on a Saturday afternoon. Not too busy - staff really friendly. Many thanks to Becca and team for the service!

Steven on reception lacked skills under pressure. Was abusive & poor customer skills when I said wasn’t happy to eat at 9.30 pm

Yes, it's just a Beefeater tacked onto a Premier Inn but I had a really great dinner with friendly, efficient service. The waiter even convinced me to buy a bottle of wine when I ordered my first large glass! Delicious food and plenty of it.

I always know It's always going to be a brilliant experience when Graham is our waiter. He has memorize our orders to a tee, always reassuring for both my daughters, father and myself, and nothing is ever too much, he always accommodates my father who is disabled and goes above and beyond for us. Always smiley, kind and happy to help and generally someone you can really get along with and feel safe in, always mindful of the customer. Along with the bar staff, Liz to name a few, whom is always a light that appears at our table, both are ready for chat while being completely professional and accommodating. Nothing is ever too much. We live in Essex and only ever come over to Kent for our meals with the beefeater simply down to the fact of the fantastic staff that are there otherwise we wouldn't. We all look forward to booking a meal with the Beacon simply down the staff. The food is always enjoyable and the atmosphere is usually kept to a minimum with low noise disruption, with myself and my daughter's being neurodivergent, austism and ADHD aids haven't been needed, today for example I wasn't able to regulate myself in a very busy place but as soon I got to the beacon I was welcomed by staff that put myself at ease. Vegan options for myself is so accommodating and sometimes able to be changed to requirements if needed. Somewhere we would all come time and time again and it's mostly down to the staff that is employed, always an enjoyment to be here. Thank you

It was a lovely evening celebrating a birthday , the atmosphere was good, the staff were friendly ...reasonable priced food but the alcohol was expensive

The service we receive every time we visit is special the manager who works breakfast and lunch is an asset to your company

Abigail has done a marvellous job deserves to pay rise.

Great food and welcoming, friendly staff, had a wonderful evening for Sunday lunch. Will definitely return soon

The food was delicious and our server, Kylah, was super nice and I would definitely come again! x

Graham was very helpful and friendly!

Lovely staff and amazing choices for breakfast

The service was awful. We had to go to the bar to find someone to take our order. The 4 starters came with no garnish and looked unappetising. I've never seen such small screwed up pieces of calamari. The halumi chips were tiny and dry. The mains were no better. Served on a cold plate so the steaks were cold before they reached the table. Even the side of onion rings were cold. We didn't risk desert, the service was so slow it was bed time!

Had a meal here tonight with my wife. The food was great, the atmosphere was great but the star of the show was Alex, our server, even though he seemed to be on his own for at least half our visit, he managed to keep things running smoothly, top man.

The food was very good. Fabulous service by Somerset. Despite being run off her feet she made sure we had everything that we wanted and we felt well looked after.

Really fantastic service by very friendly staff, young server isla was extremely pleasant to my party

Excellent all you can eat breakfast. £10.99 well spent

Had the breakfast buffet while staying at the Premier Inn. A good selection of hot and cold food and drink

Reserved a table for Sunday got there a hour before had a drink when eventually got served. 1 bar staff 2 server's and the chef.. taking to many bookings whilst understaffed plus several other customers being told over a hour wait for a table who aslo booked waited nearly 2 hours with my 5 year old grandson walked out in the end

The customer service was absolutely amazing the bar staff are very kind,polite,helpful Alex has been helpful the past few weeks we have been here he has been amazing pours a great pint would 100% recommend this place to everyone food is also amazing the flavours are mouth watering best munch I've ever tasted in my life at a pub restaurant {if anybody is reading this review get your self down to the beefeater}

This beefeater is the best I have stayed at in ages the staff a really friendly and the food is really nice a special shout out to Alex for great hospitality

Lovely place to come and eat, great atmosphere for a drink and meal, couldn't do enough for you, Alex was brilliant, a credit to your company, will definitely vist again.

Staff couldn't do enough so attentive and lovely welcome had a lovely family meal

Always a good breakfast. Just a shame only one coffee machine was working at the time.

Amazing service, amazing staff. A huge shout out to Alex who is 1 of a kind. You won't find better service.

Staff are perfect even though there aren't many of them.

Beacon Beefeater is a quiet sombre place to enjoy a meal and drink while relaxing after a day's work. The barstaff especially Alex are friendly and helpful and are always on hand to serve with a smile

Excellent service, food was spot on and the atmosphere was nice. Food was delivered hot, which is a plus now days, waiter took extra time with the 3 year old

We went out for a family meal and was served by the wonderful Graham, as always giving great friendly service and providing a bit of banter on the way. we apologise for you know who. We often get great service from Graham when we get him serving us

The food is very good and a lot! Fast service!

I cannot express how great this place is. As someone with mental health issues and severe anxiety, I ended up here after a fire in my apartment block. Staying at the connected premier inn and having a meal deal package with beefeater, I have been here for a week and will be here for at least another 8 days. The restaurant/bar staff are so lovely. Making me feel comfortable to come out of my room and sit in the bar when I feel lonely, or need a change of scenery. They are welcoming and easy to talk to. Service is A* and the food is absolutely delicious. Had the occasional unlimited breakfast, and dinner every evening and the food is prepared just how I like it. If there’s ever a day I’m not feeling up to eating in the restaurant/bar the staff have been kind enough to let me take away to my room. I know they have been short staff recently but it doesn’t stop the dedication and commitment of how hard working all the staff members have been to myself and others.

Friendly staff and comfy clean bedrooms.

Nice breakfast, great staff plenty of parking.

We come here regularly, food is always great, service is great! This evening we had Lumi, she’s lovely, thank you. And thanks to the chefs! See you soon!

Lovely new menu. Food was really tasty. Arrived quickly and everything was hot. Overall very good service, staff are very friendly and a special thanks to our waiter Graham, he was wonderful.

Good place, and I do enjoy my breakfast

Love this place for a treat. The steak is cooked to perfection and the staff are always friendly and helpful

Enjoyable food, excellent service. We had a great time. Shout out to Liz and Somerset

Had lunch with. Good food, great service. Good value for money.

Terrible service, waitress had attitude after serving a cocktail without prosecco, simply explaining they ran out of it. They changed our table 3 times. Not going back

Food, no flavour. Insulting customer service.

Shannon was our server and she was amazing, very polite, very professional and made us very welcome

I'm not sure what has happened at The Beacon but as a regular visitor to various beefeater restaurants this was rated in my top 3 unfortunately based on this meal its standards seem to be failing Two people for dinner, first person ordered, second said I'll have the same please, no question of choice of chips fries etc, 30 mins later food was delivered, (after sitting under heat lamp for over 10 mins), one with fries one with chips, when questioned why they were different the server stated they had put the order in with the two different options, would we like one replaced, no was the answer as the wait was long and we wanted to eat together. As we had steak samplers each a quarter of each piece of steak was inedible fat or gristle, this isn't considered acceptable in my book when the steaks are so small Finished our meal and decided to leave and asked for the bill, after a 15 min wait this arrived and luckily we checked the bill as we was charged for three meals. when questioned as in there's only 2 of us reply again was the servers mistake, upon receiving the corrected bill 5 mins later we were also given another customers loyalty card. As we were ready to pay when the bill arrived we still had to wait 10 more minutes before payment was taken

Lovely food. Polite servers. Food arrives hot and fresh and the breakfast service is wide and delicious. Not too long of a wait considering the food is fresh. Impressive since this location is attached to the premier inn (where we stayed for 4 days). Ate here for 3 nights and 2 breakfasts. Never disappointed. A little loud but to be expected during busy times as it is similar in atmosphere to a Greenstoned or Wetherspoons.

Visited while staying at the Premier Inn next door. Friendly service from Alex and his colleagues. The food was lovely and served hot and quick, too.

Excellent food . We had the beefeater beacon combo with side garlic prawns. It was great. Our server Graham was very accommodating as well.

Lovely meal and made even better by the service of our waitress Becca nothing was too much trouble

Stayed at the Premier Inn Dartford for work. The food and drinks were fab but what made the evening was the service by Somerset. Super friendly and delightful!

Someone thought having 4 servers for a very busy Friday evening was a great idea. It took a while to be seated and should have known then really it wasn’t going to get better, provided an extremely slow service. We got the 2 courses for £20, but it took that long to get someone’s attention we didn’t order dessert because we had a little one with us, yet they still charged us when they should of just charged for the main course. Couldn’t get anyone’s attention and to get the bill, we tried for 10 minutes and then gave up and walked to the bar. Shame really as the food was alright for the price.

What a wonderful way to start the day, happy and warm welcoming to what is going to be a long day. A big thank you to Leah who greeted us early in the morning and helped to make the experience excellent.

Service excellent, friendly staff and the same, great food. There were a few screaming kids though.

Somerset great service today, chatting to all of us and making our grandsons welcome.

Excellent service from somerset and the food was great. Thabk you yevhen

We used this while staying at the Premier Inn for the weekend, the food was lovely and the staff were so friendly and welcoming and more than happy to help with anything. Special shout out to Somerset and Kylah for always being so welcoming as the first face you see when you walk in, and took the time to engage with you, credit to the company.

Great breakfast, lovely ladies Somerset and Becca

Lovely food great staff very nice place

The whole team are absolutely amazing. It's our local and we're always popping in. Kylah and Alex from the bar are wonderful and efficient. Nikki, Graham and amber in the restaurant are very attentive

Very nice service from the ladies at breakfast (somerset & kylah). I don't eat meat and it was lovely to be offered the vegetarian options . Come away feeling full and happy. Will definitely be back with the family

Popped in for a spur of the moment lunch. Had amazing service by Somerset and some amazing food cooked by Paul. Great mid week pick me up.

7 o'clock in the morning, the food was nice,and hot

Popped in for some lunch before heading off to the airport. We beat the lunchtime rush, facilities were clean and well maintained, service and staff were friendly and helpful and the food was good, nice size portions and was bought out in a good time. Overall was a good visit and will definitely use again when I'm next in the area.

Fifth time we have been to The Beacon and the fourth time there was no roast left at 6.00pm. Went for The Steak & Ale which was no better than what is served at Weatherspoons for half the price and a lot smaller portion than last time and have obviously changed their pie supplier. No draught ale on either so overall not the greatest experience. Can't fault the staff but will not be going back in a hurry.

We visited on Monday for my nans 101st birthday! Becca was warm and welcoming and nothing was too much trouble, couldn’t have asked for a better host! Food was really tasty! My fillet steak was cooked to perfection (rare) thank you Mark! And everyone enjoyed their meals! Family of 7! Thank you. Even better. 25% off the meal with a taste card!