Browns Bar & Brasserie Bluewater in Dartford

Incredible food from Yan and incredible service from Kevin. This restaurant never misses 10/10 brunch

Service was fantastic. Kevin was the best and made our night. Thank you Kevin!!!

Haven't been here for a couple of yearsso thought we would try it again .Food was tasty but was a bit Luke warm would of preferred to have a hot dinner. my wife's chips were cold and stuck together so won't be going back again anytime soon

Booked for 8pm. Arrived on time. 8 items on the menu was not available leaving a poor choice. When food arrived it was starters was burnt and the main course was burnt on the outside and pinkish on the inside. Staff was friendly.

Great food, great service great cocktails. Big thanks to Amelia who made our friend a birthday pud!!

Great service. Misha was on the ball with my order and friendly and attentive. Great food too!

We just had lunch, my wife and son had steak which was nicely cooked, unfortunately I chose a Cheese and bacon burger, it was dry had a 1/3 of a piece of streaky bacon on it and the thinnest of a squirt of cheese. I pointed this out to the waitress and she offered to get some more cheese and that was it. We finished our main meal and left. Can’t see us returning you can get a better burger from Mc Donald’s.

So disappointed lobster had little meat only one lobster available table sticky wine warm Waitress had little knowledge of allergies and was loud a intrusive The highlight was an excellent crème brûlée but the shortbread was soft and stale when I complained the waitress told me that’s how they are in my country ? Not appropriate All in all not a waste of £45

Great time lovely friendly service from Jerry. We’ll be back

Came for lunch on sunday 22nd Katty was amazing. Very attentive making sure we had everything we needed. She's the reason we decided that we would come back. The food was pretty decent even though the slither of crackling with the pork belly made me sad

Served by Marina, excellent service and looked after us even when we were the last table there.

Thank you Jess for your undivided attention and service much appreciated

Sunday brunch. Great atmosphere, lovely food but the staff were amazing. Special mention to Conor - such an asset to the restaurant.

Spent a wonderful few hours in Browns on a Saturday afternoon chatting with friends. Was served by the lovely Dominika who was friendly, helpful and didn’t rush us out.

Served by Jess, she was amazing. Really efficient and made the evening enjoyable. Will return

Liyah, was our server, she was bubbly and knowledgeable as well as friendly and attentive. Gareth the bartender was very welcoming and gave us great service too. Our steaks were cooked to perfection and very tasty as always. Our complements go to the chef and all his staff. Well done Browns Bluewater

Had lunch at bluewater browns. Food and ambience was fantastic and jerry was an amazing server.

Lovely breakfast at Browns. Misha was very attentive and friendly and looked after us very well.

Love it they was all friendly and helpful looking forward to go again 😁☺️

This place when you walk in they great you with a smile and showed you to your table on your way to the table you will see some lovely paintings on the walls great artwork and architecture.

I had a breakfast here and it wasn't somthing I would come back for shame because the atmosphere is fantastic shame the food and service don't match..

Delicious food and excellent Service! Dominic was great and attentive! Thank you

Had an excellent meal. Very good service.

Great service, unfortunately their enthusiasm to deliver top quality was not replicated with the standard of food

Disappointed with new summer menu, also there were items I would have had that were unavailable

SCAM Rewards App and Terrible Customer Service Had been scanning rewards code in the app for at least 4-6 visits with no rewards ever appearing on app. Visited on 17th November 2023. Had 4 out of 4 stamps so assumed £25 off. No discount when scanned. No reward voucher. Stamps reset to 1 out of 4 with still no discount voucher. Contacted customer service enquiring why no discounts were applied after multiple visits. Was asked to provide receipts for each visit to prove I went. Why can’t they just check the dates when the app was scanned? Obviously didn’t save all my receipts in the expectation that the reward app would SCAM me. Luckily had taken screenshots of the 4 stamps on app and then it went back to 1 star with no voucher issued. Sent to customer service, heard nothing back. Then about two weeks later, three vouchers appeared in the app, nothing back from customer services. All vouchers needed to be used in February, so only had 1 month to use all the vouchers. Visited in February, asked the restaurant to apply two vouchers as I was unable to use on previous visits as the app had not displayed them. Eventually Manager came out, had an attitude like I was trying to scam them. Really poor customer service both from Mitchells & Butlers Customer Service, which I can only assume is offshore customer service, due to their complete lack of interest in resolving the issue, and the Manager of Brown’s Bluewater who treated me like I was trying to scam them and completely uninterested in entertaining they were at fault. Will never visit again, which is a shame as staff are great and food is generally good. Shame you haven’t implemented the same standards across your management and customer service.

Lovely food, great atmosphere and excellent service from Dominic. Hoping he will be singing at the piano next time. Highly recommended.

Strawberry sunday was BAAAANGING. This might actually put me in a coma. The portions were just right every bite. A well presented desert. Big the person who made the Sundae ngl🫡. Drove down 2hrs just for this desert and loved every bite Love from emman🎯

Warmly welcomed as always by Host / Maitre d' Martin. Excellent service from Jude. Excellent tasty hot food. Nice atmosphere. A very enjoyable evening - thanks.

Thankyou to Conor our waiter that went out of his way to look after us and check if the food is ok and if we need anything.. served with outstanding customer service . Thank you

Just wow. How did we miss this hidden gem. First time visiting. Everything was spot on. The service, staff always smiling, food is definitely fresh, nothing frozen a d nothing preheated in the microwave. Even a vegetarian dish tasted amazing. Amazing chef works there. Thank you

We were on a table with too much sunlight, we asked the waitress if we could move, to which we were moved very quickly. We sensed that nothing was too much for any staff, which was so welcoming. We had a lovely meal for Father's Day

Beautiful food, wonderful cocktails, service was impeccable. Hats of to all the staff, especially yeray who served us and mad the experience a whole lot better. Highly recommend

Beautiful atmosphere in the restaurant, also was very clean. The service was extremely quick and Kevin our server is an asset to the team! He was professional yet funny and made our experience one to remember! We will definitely be coming back! Thank you very much Kevin!

Food was tasty and service was very good from Jerry (and management too since they were also attentive, which was cool). I will visit again.

Came in for my mum's birthday and had a lovely meal hosted by Dominic service was amazing

Great atmosphere and even better food. Jerry was warm and attentive which made the evening that much better. The gnocchi arrived quick and was delicious.

Pleasant experience, had Kevin take care of us and was generous enough to give my parents a little anniversary dessert which was a fantastic surprise!

Private dining experience hosted for my brothers video. Had a waitress named Tosha, who was absolutely fantastic. Very attentive and approachable. Thank you Browns

Had a wonderful meal with my husband, enjoying all three courses which were comfortably timed between. All dishes ordered were delicious, and drinks were made quickly. Special thanks to our server Dominic who was very attentive and friendly, to the extent of challenging bar staff/ management for having a policy of not making classic cocktails either off menu or allowing substitution of ingredients if a brand of liquor/ flavouring isn’t available. Hope there’ll be some flexibility in the mixology in future as several drinks on the menu were unavailable, but we’ll definitely be back again

I'm a diagnosed coeliac. Great choice of gluten free food- very knowledgeable around my allergy. Good service. A nice vibe!

Dined at Browns in Bluewater on Friday evening 24 May 2024. A delightful experience with exquisite food, service and ambience. It was a celebratory meal, 3 of us in the group…. It’s tucked away at the rear of the dining area, however that in a way adds to the ‘feel’ of it. It’s deceptively bigger than we expected and almost zoned… we were seated near the rear, with a patio area adjacent to where we were with doors that can be closed or open depending on the weather… there’s a smoking area too. The style is chic, not too glitzy and yet felt homely. We had a main meal, dessert and a cocktail. Seafood Linguine, Steak and Sweet potato curry with additional prawns. Followed by Rhubarb crumble, Seared Pineapple and a smaller portion of ice cream. A glass of Red wine, an Old Fashioned, an Espresso Martini and a Calypso coffee. There were soft drinks too. We were able to discreetly advise our Waiter that we were celebrating a Birthday and he was kind enough to present a lovely plate… singing ‘Happy Birthday’ quietly too. The facilities are great, clean and tidy. Will definitely be returning for other celebrations.

Jerry was great, very attentive, charismatic and good with children. Food was also impeccable. Definitely recommend

Amazing food and amazing service thank you ben so much for a great time and great recommendations

We came to Browns at Bluewater for an afternoon tea and Dominic was our server and made our visit unbelievably enjoyable. No ask was too big and every time we troubled him he was always happy to oblige. He is a huge asset to Browns and I would absolutely return because of how wonderful the service was 5 star service!

Dominic was amazing! Such amazing service and made our experience really lovely.

Great food - absolutely fantastic service by the waiter - Dominic - who was brilliant - and we will definitely be going back - can highly recommend a family meal there.

Absolutely lovely place,me and my wife have been coming here for over 5 years regularly, always top notch service and food,Jess our server on Saturday the 11th of may was amazing 😀

Had dinner with a friend tonight! The food was delicious and well presented, the ambiance was perfect, and our waiter, Dominic, provided exceptional service with his attentiveness. Definitely a place worth recommending, and we're already planning our next visit!

Dominic was very attentive and professional, took good care of both me and my girlfriend who was out for a celebration meal, he should be commended 🎉🙏🏻

Great food, the cocktails could be better though

Best place for traditional English breakfast for me. Easy to park. The waiters are the most welcoming and lovely I met. They do their best for you to feel at ease, and spend a great moment there. Delicious breakfast, I come here every time I come to England.

90th birthday afternoon tea for 8- nice food, good service, good value and very accommodating staff. We always enjoy Browns at Bluewater.

Service was excellent. Great atmosphere . Great food

It's always a pleasure being here. Sitting at the bar for cocktails is good if you just fancy a drink. Dining is easy to book and great food.

Jess and her attentiveness was spot on - the cocktails were presented brilliantly and the food was yummy!

Dried out, cold Yorkshires with Roast lunch. Sticky toffee pudding that was hard as a brick and had to be sent back, served with an ice cream that was not the listed one. Server was excellent. Exceptional.

amazing service, such a lovely lady who served us, polite throughout, would definitely come back again! thank you to Jess who made it a lovely experience xox

Have been in there today and was serves by Joe!! Amazing service provided!! Will definitely come back!!

My top choice restaurant when im shopping in Bluewater, i always order the same pork belly dish it’s so so good! We never feel rushed and service is always good😊

Atmosphere Service Value for Money and not rushed

We had an afternoon tea here. The food was beautiful to the eye and palate. The table staff were very friendly and efficient. The atmosphere is up market but still warm and welcoming

Great service, excellent food...

Your serving staff were so friendly and helpful, really welcoming. The chateaubriand we had was a bit disappointing, it had a lot of fat running through it which made it quite chewy. Appart from that it was a lovely meal and we would definitely come back but probably order something else.

I must say, the food was absolutely delightful. The ambiance was simply brilliant, with the music and decor creating a wonderful atmosphere. Our waiter was exceptionally attentive and provided excellent service. The gentleman who showed us to our table was very polite and witty, a true gentleman indeed.

Food was amazing , fast service, amazing dishes

Had a fantastic full English breakfast with great service from Jess. Only minor negative comment would be that the orange juice was clearly a very cheap make (watery & bit warm!) but the sausages & eggs were lush!

We had dinner here on a Friday evening after some early evening Bluewater shopping. It was the first time that we had visited and the experience was great! Our server was very attentive, even though the place was very busy. I have some mild allergies to citrus fruits and there was an excellent procedure for logging this via a tablet brought to our table - no fuss, just a very professional way to handle customer allergies. My fillet steak and sweet potato fries were excellent - the steak was cooked perfectly as I had requested - pink with no blood. My partner's pan-fried sea bass & chorizo risotto was also cooked and presented perfectly. I enrolled on the Browns app and the server was very helpful with getting a glass of Moet champagne free. The Browns app definitely is worth downloading - with so many offers available for when you visit! A lovely atmosphere in the restaurant with tables not too close together. We will definitely be returning!

I booked a table for drinks but on the reservation had requested a low table but we got seated on a high one. The previous few times we have been here for drinks they have done table service but this time they didn’t. I also wasn’t keen on the reflective table we were sat at…. You can either see your own reflection or the reflection of the rubbish celing! However the drinks were really nice, the place has a nice atmosphere and is clean!

I visited here with my 5 year old son and father, after my son did wall climbing at Gravity nearby. I’ve never been her before, but my father wanted to treat us to brunch after my son’s first wall climb and he heard this place can cater for gluten free diets. I’m both gluten and dairy free, for allergy reasons. I was first pleased so see a good selection of options for gluten free breakfast, it wasn’t just one or two items. We got seated fairly quickly and orders were taken fine too. I asked what on the gluten free breakfast menu was also dairy free, and they came back with a tablet that notes allergens. The only item that came naturally without dairy was steak, but that’s too heavy for brekkie personally. So I asked for a modified full English: removing mushroom, tomato and butter, with eggs poached too. For my son we ordered him pancakes with fruit, and my father had scrambled egg with extras such as bacon. Our food took a while to come (it wasn’t too busy but there were quite a few families there) but we were all happy with the meal. My son inhaled his pancakes, including all the fruit, and loved dipping them all in the syrup that came in a separate pot. My dad enjoyed his food, ate it quick too. Mine came last due to cooking separately; bacon was lovely and crispy, the poached egg was a bit heavy on the vinegar and toast was a bit dry but dipping it into the egg yoke solved that. Drinks wise my son had apple and mango juice, I had Green tea and dad ha English breakfast tea. The tea pots were both very big, very generous on servings. Overall this was a lovely brunch experience! Due to the staff being attentive and caring when it came to my allergies, I felt safe to eat here and would absolutely come back in the future. I’m sure my son would love another round of pancakes too!

Great experience with afternoon tea, highly recommend

Really enjoyed our visit. We had a few multi purpose gift cards to use from Xmas so decided to go to Browns. Living locally, I kind of take Bluewater for granted but we are lucky to have it. Browns has a great menu. A few items were sold out but this did but affect us. Lamb rack was superb, side of stem broccoli with fine nuts was surprisingly simple but very good. The Mrs had a pulled lamb shepherds pie but she’ll soon get an appointment for that. The Altos based cocktail was excellent and the Mrs loved her pineapple spritz. We are still hunting for the honeycomb in the ice cream that came with the pretty standard brownie. We suspect a vanilla scoop infiltrated the lesser know honeycomb. I had the poached pineapple which was very refreshing. Dominka, our Waitress, was very polite, helpful and her service was great. We’ll be back without vouchers for sure! Cheers Browns!

We had a table booked for Sunday at 5.30, however when we were ready to choose what we wanted from the menu we were told by the waiter that some dishes were unavailable! This is supposed to be a high end restaurant and for instance I wanted roast lamb but couldn't! Others were told Yorkshire Pudding wasn't unavailable! We couldn't understand that one! My wife and I won't be going back.

Dominic was our waiter at Bluewater Browns and he did a great job. Very personable and made sure we were well looked after. Breakfast was also very nice.

The food was really good - I had the mushroom omelette. Really looked appetising and tasted good as well.

Perfect, except the loose Earl Grey tea wasn’t as good a taste as usual, flowery, but acceptable. They’re flexible and let me swap a muffin for sourdough toast. Our waiter was excellent.

Went for spontaneous breakfast and was served by the lovely Amelia and Tosia. Breakfast was cooked well also. Will defo be back

Thanks Dominic! Great service ! Lovely food, would recommend and defo coming again! Great atmosphere and chilled Sunday evening.

Looks can be deceptive. Setting great but let down by poor quality of the food and service.

Drink service at the bar was incredibly slow and same when we ordered drinks at are table. Service wasn't great overall. Water spilt but not cleared up. Cuttelery left on the table when cleaning. Long waits. Food was really good though.

Good was fantastic. Service was fantastic too. Served by Dominic. Music was great too, great Motown playlist. If you need a saxophonist please let me know :-)

Excellent tasty food, well presented, served quickly. Great coffee, strong & deep. Super service from Dominic, courteous & polite.

Had an afternoon tea and lunch here with my partner. Dominic was very accommodating and friendly. I’ll say, it’s a five star experience coming here today. 🤩

Service was slow for drinks etc. starter only had 3 bits of cheese in the salad and then main came out before starters were finished. Roast potatoes weren’t cooked through

Martin was brilliant in allowing me to add to my booking. Service was great, portion size was perfect and it felt like good value in a classy environment

We arrived and immediately greeted and shown to our table. Our waiter Konrad was amazing from the minute we sat to the minute we left. Such a great service and personality which just made our experience even more special. He took our food order and considering we all had fillet steak, he didn’t write anything down and memorised every persons requests on how they wanted their steak cooked, what sauce they wanted (or not) and what sort of fries with each dish. He opened and poured our Moet champagne which was so nice, garnished with fresh strawberries and frequently returned to our table to top our glasses up for us. The food was insanely delicious. The steaks were cooked to perfection, we had scallops also which were sooooo good. For desert 3 of us had salted caramel profiteroles with ice cream and one had apple and blackberry crumble. Again all of which were delicious. We sent our compliments to the chef (Kevin) but we were lucky enough to thank him personally at the end of the evening at the bar. Konrad, our waiter, was such a good sport. When we arrived we asked for a kids menu as 2 of us have had bariatric surgery and so we are only able to each smaller portions, although in the end we shared an adults main. He was more than accommodating and we jested about having colouring crayons too, he bought us a kids picture and pot of crayons to colour with. Which we each participated in completing and had a laugh doing so. Just made the experience so much fun. Finally, the reason for our visit was to celebrate the fact that our friend had beaten cancer and as a gesture of kindness, Konrad had the kitchen create a plate which said “congratulations” and beautifully decorated with fruits and flowers. We couldn’t have asked for a better evening with friends, laughter, fabulous food and amazing service. Thank you to all at Browns Bluewater on the evening of the 8th March 2024, but specifically to Konrad and Kevin. We really appreciate you and all you do.

Great service pre and during the visit. Waiters exceptional

Jess was very attentive and polite as always! we were happy find somewhere on mother’s day willing to give us a table. the rest of the team are so accommodating and professional

Lovely breakfast, lovely service, served by Misha, very friendly, attentive staff member. Look forward to returning.

Had a lovely time and food was amazing, Jess was so lovely gave good service :) would defo recommend this place and the dessert was the best

Dominic served excellent customer service, made our time here even more enjoyable. My dad got drunk because he enjoyed it so much. 😂

Lovely birthday lunch with friends, great food and fantastic service from Dominic! What a great guy! We will be back. Such a nice relaxing venue.

Lovely lunch with my friend. Had lovely service from Jess. Very friendly and professional. Food was delicious too and perfect size for a lunch

Fabulous service. Fabulous food. Fabulous ambiance! Dom served us, he made us feel very special. My daughters, aged 10 felt very important!

Lovely place to have brunch, went for traditional breakfast with tea and Dominic was really friendly and accommodating within a nice environment. Quality meat and ingredients used and I think it’s good value for money as get a big portion. Will definitely try roast next time

We visited for a special occasion and were hugely impressed. The staff, particular Sarah, went over and above to make my friend’s birthday brunch memorable - it was just perfect! Thank you!

Visited today 2nd March for breakfast, three adults and two children. We found the service sloppy unfriendly. We had items missing from our order but the most disappointing part of the meal was all our breakfasts were luke-warm. We will not be returning to this restaurant.

After ignoring us front of house when we did manage to speak to someone we were told ‘we couldn’t be fitted in for breakfast as they had a limited service’. We could see only three tables occupied. You’re either open or you’re not. This is a long line of issues with this restaurant, I even said what’s going to be the problem today when walking up to it.. Enough is enough we won’t be back.

I came here with some friends and we were served by Dominic. His service was amazing. Extremely attentive and helpful! Best service received.

Scallops is so good even wanna order 1 more before we leave, fish and chips is crispy and not oily, same as calamari. Didn’t know there’s coriander in the pasta, is quite a disappointment, personally didn’t like it.