The Ballroom in Cheltenham

Weird, really unfriendly staff. I’ve loved Indian food for 40 years plus, in that time I’ve never had starter and main brought together, draught beer replaced by a bottle. Just weird as if it’s eat pay go, I wouldn’t recommend and in reality I should have gone to the one round the corner which was busy. That said food was actually OK, though I didn’t actually get what I ordered.

Food ok & tasty but ordered king prawn and served small prawns, not told and when asked given glib response. Service timings prompt but oh my, the waiter was unfriendly, dismissive and rude. Not just to us, we saw this to a number of guests this evening. I'm shocked at how we/others were dismissed as if we were an inconvenience. Raj who we had lovely memories of at the Barbuchi would be horrified.

ordered for delivery they didn’t deliver it, we then rang to complain and the staff were very very rude! not sure how they can get away with talking to people the way they do, don’t order from them!

Very tasty food and good for gluten and dairy free. Good service. Happy to edit dishes on request. 😊

The food was very tasty. I especially like the begum Bhair, the portions was good and reasonably priced. The one can tary this place

Terrible place! Ate at this god forsaken place and the food was terrible! Staff were rude and obnoxious and afterward on my walk home I saw rats running around the kitchen entrance in the alley adjacent! Please stay away

Cosy place, delicious food, amazing atmosphere 👌 Recommends! During race week definitely we'll be back again.

I m froom india visit cheltenham fir business. My friend recommend ballroom, i have say Very good food best service, i will recommended to evey one yo tary this reststaurant.

Oh wow, I will never buy a takeaway from here again It arrived cold for a start. Apart from that, the poppadums/bahjis tasted of oil, but the worst thing was that every piece of meat bar one was gristly and chewy. I actually had to spit it out. Never again

We visited early midweek and the restaurant was empty so lacking atmosphere but would possibly be quite nice when a few more people around. Food was tasty, nan breads were OK, but not great. But whlet the place was empty the attitude of the waiter. Oh boy, bearing mind we were the only ones there, he must be the most miserable waiter I have come across. Everywhere you walk the floor was sticky and toilets were barely acceptable. Not a great experience, but the food was nice.

Very good food and excellent service. For an Indian it is not cheap but we were on expenses so who cares. Plenty of food on your plate so no complaints there

Was disappointed with the lack of any flavour and watery sauce. So many better curries in Cheltenham

my son adi and i had a lovely time at ballroom yesterday evening . we were look after very well by manager and it nice to have a chat with imran . the meal was lovely and we had a lovely time . thank you for making us so welcome

Ordered a takeaway and it didn't disappoint!! Food was amazing! Mixed grill was sensational!! The prawn tasted like lobster. Would definitely recommend.

Visited as a group of 2 couples. Efficient and attentive service. Food portions were just right and the food itself was hot and tasty. Would not hesitate to return. They take Dine card which knocks a little bit off the bill.

The Ballroom is my go to Deliveroo Indian. I've never had a bad meal yet and I have a lot of them. The food is consistent which is what you want for an Indian Restaurant. I was tasked to choose a venue for a work...

Been here many times for celebratory meals and ordered several takeaways. I would say it’s in the top three Indians in Cheltenham. Recently we went for our anniversary and the experience was well worth the visit in person. Staff are very attentive and the food...

Awful customer service, rude and belittling, we ordered £35 worth of food, when it arrived it was so poorly packaged that an entire curry had tipped over everything, when I called they just blamed the driver and said it happens all the time, I said...

Terrific food. Terrific service Wonderful evening in a beautiful period building. Dinner was outstsnding. The table next to me agreed. The service was exceptionally friendly. The tsble next to me agreed. When in Cheltenham, this is THE place to go to eat.

Always ordered from here ! I have tried all indian restaurant in cheltenham but they do the best lamb biriyani !

Take away arrived 30 minutes late, cold. Pakora, onion bajee absolutely tasteless, no flavour at all. Main course again had no flavour other than very heavy salt. The worst of all was bits of lamb tikka in my vegetation chef special

Excellent tasty meal. Chicken pakora., onion Bhaji , chicken mowchak and lamb begum . Served quickly and hot. Very friendly staff.

From the moment we sat down we felt special and the staff were very attentive. It was a bonus to be able to sit outside. The food was excellent and would definitely recommend.

Really nice staff, open late in comparison to the other places in Cheltenham, inviting, and the food was very nice. Thank you

Went here after a few drinks on my birthday weekend. Ordered paneer and onion bharji starters and prawn curry and chicken balti mains. All the food was great, tasty, finished the lot! But the waiter Imran was more than great, he was fabulous! Attentive from...

Great venue, great service. We are experiencing curry eaters, and tonight’s was up there with some of the best we’ve had around the globe. I feel really sorry for the team that they aren’t banged out tonight, but it does mean we get exemplary service....

Four of us waltzed our way through the Ballroom menu on Wednesday evening. Food and service are great particularly the Chef special dishes. Quite different from the usual menus around town and nice to have something more unique for a change. Begum Bahar was delicious...

We had the best service We've ever received. They Were very friendly and attentive. We really appreciated the level of service.

We went there for Saturday night very busy please, it is Nice and welcoming restaurant.the food was amazing and the wine pairing was perfect. Worth going back

just had another lovely meal at ballroom .the staff are charmimg and helpful ,the food just out off world , background music and restaurant wonderful

Wow! 1st visit to this restaurant, whilst visiting my friend. I ordered the Onion Bhaji and the Chicken Madras. The chicken madras was HOT (not complaining as it's what I asked for) The food is amazing and the service was exceptional. Will be visiting again...

My 1st visit here, whilst visiting my friend. I ordered onion bhaji and the chicken madras.. both really nice. OMG the chicken madras was HOT ( not complaining, it was what I asked for) Service was exceptional and very attentive. Best curry I've had in...

Considering the location and price, this was not a great experience for any of us. The service was very poor, we had a miserable waiter who seemed to resent his job and just looked disgruntled. No smiles, no effort to make us feel welcome and...

My husband and I visited this lovely restaurant on Sunday 6th March 2022, and had a thoroughly enjoyable meal. Very tasty!

Visited early on a Monday evening to celebrate our wedding anniversary, and the place was empty and cold, therefore no atmosphere. ( the restaurant to the side, opposite was packed). That tells you something. Although the food quality was good, but not wow, we were...

My boyfriend and I had a groupon voucher for a two course Indian meal for two. Food was amazing!! The server needed a bit of cheering up but then was okay. Service was good and place was clean but dark. Toilets upstairs need better lighting...

Awful ! Unfriendly , rude and the food was terrible. The worst Indian restaurant in Britain. Don't waste your money.

We reserved a table here on Saturday night and have never experienced such rude, miserable waiters. Everything seemed too much trouble, we were not made to feel welcome at all. Actually felt very uncomfortable. Similar to other reviews, I showed a Vodafone discount code on...

The food was actually very good but the service made us feel uncomfortable. The waiter was borderline aggressive and tried to rush us when making our order and didn't seem like he wanted us there. I tried to use the tastecard which clearly said it...

The meal was a present from our Grandaughter and Grandson and we were looking forward to the meal. We arrived just after 1700 we were only persons there apart from staff. Got shown to table mentioned yhat we had a voucher for 2 course meal...

We had a delicious meal and excellent service, from reserving the table, pre-ordering the food and then arriving at the restaurant. The food was hot, tasty and very good value for money. Staff were very patient and obliging and always available.

One of Best restaurant in Cheltenham. Service is soo fast and lovely..... Recommend to evry one they so good i boom my Christmas part her. Think you ballroom and time imran

We visited recently, with some friends, my husband booked the table and checked they accepted Tastecard. It was confirmed yes they did. We had a nice meal with our friends and the food was lovely, but when it came to the bill, it went horribly...

I have read others reviews and I think they must be talking about a different restaurant.. we have visited this establishment 3 times now and it seems to be getting worse every time Tonight my wife and I had Popppadoms, a starter and mains in...

Food was excellent, but I have to agree with the previous comments about the unfriendly and taciturn waiter - didn't really feel we were welcome...

Would not recommend, the waiter was very stern, not a bit friendly and did not listen to what you were asking him. We had a lamb byriani and had to pay extra for rice, thought it came with rice, the lamb was tough but the...

Jeez, this is the best Indian you will ever get in cheltemham, these guys know their stuff, look after you and the food is amazing

Staff were very surly and unfriendly. Over keen to clear our plates when we hadn’t finished. It felt like they couldn’t get us out quick enough even though there were empty tables. I wouldn’t go again. Food was good though!

Great restaurant, good choice of dishes, but not your usual korma/masala/dhansak etc. Will definitely return. Recommend the Chef specials.

We stopped off at the ballroom for dinner whilst on holiday and had a beautiful meal and received amazing service! Highly recommend!

Amazing food! Brilliant, attentive service, would recommend this restaurant to eat in and take away, paneer tikka was delicious!

My wife and I attended the Ballroom with a friend who lives in this area on a warm, Summer's evening and were treated to a very pleasant dining experience. As it was warm, we were asked if we would like to sit outside which we...

Rude rude rude rude that’s all I can say I was told on the phone I could buy and use a groupon voucher the same evening .when we got there just sat down and not a nice welcome at all asked for our code and...

Top notch Indian cuisine in the heart of Cheltenham. Second only the the black country balti belt. If you’re ever visiting the area, be sure to check this place out. Very friendly staff and excellent food. Good portion size and very tasty. Lots of spices...

Lovely restaurant excellent food and service. Highly recommend to everyone to try this restaurant. Don't forget to book

As ever, the food here is amazing. Our takeaway tonight was delicious; we always collect now as they are very popular and you can wait a while for delivery. We last ate from here 3 weeks ago and since then there has been a menu...

Great restaurant and the takeaways have been up to their usual high standards. Had another takeaway last night and couldn’t fault as normal. My favourite Indian restaurant in Cheltenham!

Just ordered a takeaway for Mother’s Day and was really disappointed. We ordered prawn pakoras and onion bhajis to start which were nothing to write home about. We ordered two separate different lamb curries for mains. It wasn’t indicated which was which but they tasted...

For the fourth time out of five, I have something missing. Not acceptable as this time a main dish is missing. They don't answer the phone as well.

Really felt like we were an inconvenience to the staff. The fact we had gone to their restaurant to eat really put them out. The setting it really nice. The food is small and slow. Tasted like every other standard 'get them in/get them out...

Never ceases to amaze me the quality of food for the price they charge. Ordered and told it would be available in 20 minutes. I turned up at the allotted time and it was ready for me to tak away.

very bad quality of the meats and very small portions. Never again. We were so disappointed with our food . Such a shame .I

The ballroom very good restaurant and service are great, can't find any felt, don't forget to book very busy place

Fast time this restaurant with my family. Now my favourite restaurant. Will be back every week. Good wine. Good menu

Lovely food from an a good varied menu, served with courtesy and care. We chose lots of different dishes to share, a great selection of spicy, tangy and creamy. Yum.

Reservado como mesa de 4. Llegué para que me dijeran que no se permitía la entrada al perro guía de mi papá. Los dejaré salir por esto, ya que es posible que nunca lo hayan experimentado. El camarero era extremadamente maleducado, grosero la mayor parte del tiempo. Comida en su mayoría tirada hacia nosotros, servicio hospitalario y hostil. Para colmo, la cerveza estaba plana. Los entrantes eran realmente buenos. Un plato principal, Bangladeshi Gost fue excepcional, el resto tenía la carne más dura que he encontrado. Arroz pilau caro a las 3. 50, pan naan con ajo 3. 95! 5 una pinta (no se anuncian los precios de las bebidas) A pesar de que había reservado a través de Groupon, intentó refutar esto. ¡NO HAGA PUBLICIDAD A TRAVÉS DE GROUPON SI NO QUIERE ACEPTARLOS! La cuenta se había sumado mal con un par de libras de más, así que no había propina. No se moleste en venir aquí. Lo que pagamos a través de Groupon estuvo bien, solo odio que me hagan sentir completamente incómodo. ¡Nunca había experimentado algo así!

Visitamos el 15 de septiembre. Este restaurante no cuenta con procedimientos de COVID. Sin desinfectante de manos, sin mascarillas, mesas que no estén separadas por 2 metros, y no se solicitan detalles de rastreo.Nos puso extremadamente nerviosos, así que nos fuimos lo más rápido que pudimos. Solo quería que los futuros clientes fueran conscientes, especialmente si se encontraban en los grupos de mayor riesgo.

Takeaway arrived late, drink wasn’t included so asked the driver. He returned with the wrong order again and said that there wasn’t anything he could do. Won’t be going back

I have tried pretty much all the Indian restaurants in Cheltenham , But Ballroom easily stands out as best.The food is authentic , dishes can be hot fragrant spicy but always delicious , have gone there now several times with family & friends to eat in , & takeaways .The staff are courteous & friendly too . My fave dish is Begum Behar !

Curry was ok but the onion salad for the popadoms had mould growing on the top and smelt off. Called the restaurant and they said they didn’t know how as it was all made fresh each day...

I waited an hour 1/2 for my delivery being told it was collected at 6pm to get a voicemail at 7:30 saying it has been cancelled! This was for my sisters birthday you have now ruined it thanks a lot!!

I wanted to try something new, so I decided to order from this restaurant as i never tried it before. I’ve ordered chicken bhuna and prawn piaza. Both of them had exactly the same ingredients and taste. (Not tasty at all!!)Food looks horrible and I couldn’t even eat it! I would never recommend this place to anyone!

We ordered a takeaway last Friday night. Apart from the fact it turned up an hour late, we were missing £15 worth of our £66 order. We have been trying to get hold of the restaurant ever since, trying every number we an find, but there is no one even answering. The full amount was taken out of my account and so I am left wondering what to do. If the ballroom are reading this then please get in touch on 07968 636312.The food was actually ok, my rating is for the service.

I ordered a takeaway the chips were stale and had been re fried, the naan bread was cold and rock solid clearly taken from the freezer and heated, the butter chicken was watery and I did not want to eat it in case the chicken had been recooked/ not cooked properly and would make me ill. I called the restaurant to ask for my dinner to be replaced they said no and that they were sorry and they would do better next time... no refund either. I never complain but this was really a very poor show.

Having seen the mixed reviews and how Groupon customers rated this place, I wasn't expecting a great experience. We (6) had a Groupon booking and had already had some resistance when phoning to make our reservation. However, given the fact that a) they had every right to be shattered one day after Cheltenham Festival and b) they must be worried sick over what's to come during the coronavirus crisis, I would rather give no review at all than give them a bad review. But, in all honesty the food was superb. The menu was comprehensive with plenty to choose from, we got what we ordered, it was pipping hot and well cooked, delicious in fact. As we said to the main man when we left, we will definitely be back.

Ordered & paid online for delivery - food never turned up - rude and aggressive when called to sort out - no refund offered. Avoid like the plague!

After failed attempts to get a successful booking, we had a lovely quick lunch before going to the cinema. The staff were friendly and helpful and the food was tasty and presented nicely.

A quiet Tuesday night but food was really good one of the best in Cheltenham. Chap serving didn’t really have a sense of humour compared to the wonderful greeting from the gentleman downstairs. We will be back though maybe we can get him to smile

Food was preordered through Just Eat for 20:30 and I was sent a text message at 19:38 saying that the food was on the way. Called the restaurant to say it was too early and was told that they hadn’t even started cooking it, but the restaurant was really rude and unhelpful about it, to the point where they were shouting at me down the phone. Didn’t eat the food when it did turn up as I was worried that they might have done something to it.

Unfortunately you cannot give a zero. Ordered a take away, paid by card and after a confirmation of delivery within an hour it just never turned up. Totally ruined our evening and after 15 calls which rang out without answer we have no food. Absolutely disgusting service and we will never use again. Plus they have taken our money!

Had dinner with my wife and son and there was very little to suggest a return visit. The initial welcome was virtually non-existent, the ongoing service was quite miserable and the food was just about tolerable. Certainly the grand old building deserves a total refurbishment, the staff need to smile at least occasionally and the kitchen staff must up their game. They even refuse to serve tap water and insist on selling bottled water. I concur with several other reviews and recommend radical improvement if the owners want to stay in business.

Ordered a takeaway this week from this restaurant for a birthday celebration, unfortunately it was so awful I wish I could give 0 stars.

This is the first time I have ever written a complaint but I felt a need to as the service we experienced was so disgusting it needed to be shared. I have never felt so unwelcome in a restaurant and it was my partner's birthday, they didnt say hello when we walked in, they got our booking wrong, the waiter was so rude I dont understand how you can talk to customers like he did. The final straw was being told to hurry up on my drinks order because they were busy, even though there was only one other table in there. Thank god we got the right idea and left before we ordered food, went to shazans instead and ended up having a lovely evening. This restaurant has lost the custom of me and my family forever and really need to buck up there ideas, it is not the way to treat anyone especially someone paying for your service!!!

Went for early dinner after the races. Waiter made it clear that we were not welcome as they had a big party coming. Drinks arrived promptly enough. Food was ordered and again arrived fast enough. Other people came and went without eating. Another couple came and had to argue regarding their voucher. Food was very average with 4 miserable pieces of chicken in my dish. When it came to pay, the same waiter said he had no change and he did not offer any solution. Ended up paying 2 pounds less than the bbill!

El peor servicio al cliente en un restaurante que hemos tenido. El chico gerente, bajito, fue extremadamente grosero durante toda la noche y nos hizo sentir incómodos, casi como si fuéramos un inconveniente para él.

We had a leaflet come through the letterbox from the ballroom restaurant and it had a 20% off a collection.so i thought we would give this a try and the food was very good.the prices are very competitive and there is a lot of choice on offer.i would recommend that you try this restaurant and try the delicious food. i had the garlic and chilli chicken which was a very nice spicey (hot).

Tuvimos la suerte de poder tener la habitación en el piso superior para una celebración privada de cumpleaños para mi esposa. Éramos doce y la comida era maravillosa, el servicio y el ambiente fantástico. Todo el personal era muy servicial y servicial. Nada era demasiado problema. Recomendamos encarecidamente The Ballroom para disfrutar de una deliciosa comida a excelentes precios en un entorno agradable.

He estado allí varias veces con un grupo de amigos sin Groupon. Compré un Groupon el año pasado y volví a comprar este año, ya que siempre tengo correos electrónicos de Groupon sugiriendo Ballroom. Esta vez, la comida no era tan buena como solía ser. No pensé mucho en eso. Luego, cuando me iba, un miembro del personal (parecía el gerente) me dijo que no podía volver allí otra vez, ya que recordaba que había venido anteriormente con Groupon. Confirmé; Sí, utilicé Groupon una vez el año pasado, pero no está escrito en Groupon que no se puede comprar más de una vez. Él dijo "no tenemos que escribirlo, ahora lo sabes". Era grosero, ruidoso y agresivo. Me hicieron sentir como un criminal, ¡como si tuviera comida gratis de ellos y ya era hora de parar! ! Pagué por una comida. Independientemente de que sea a través de Groupon o no, nadie tiene derecho a tratar a ningún cliente así. Si me hubieran dicho por adelantado cuando reservé la mesa o al llegar que no era bienvenido, habría encontrado otro lugar para comer. ¡Fue la peor experiencia que he tenido en un restaurante en mi vida! Desde mi experiencia, vi algunos comentarios de otros usuarios de Groupon de que fueron tratados como de segunda clase, porque tenían Groupon. Desafortunadamente, tuve que dar 1 estrella ya que no hay otra opción. Debería ser MENOS 5 estrellas.

This is my favourite Indian in Cheltenham. I’m pretty sure I have become addicted to the lamb sangum. It is amazing! My partner has tried many of the different dishes and we are never disappointed. The staff are lovely both when eating in and when food is delivered. We don’t get curry from anywhere else now.

El primer plato fue realmente bueno y me llevó de vuelta a mi estancia en los pueblos del sur de la India. Si bien recomiendo este restaurante y no estoy tratando de hablar en contra, el principal era normal, y la selección de postres congelados típicos. Fui esperando algo excepcional y auténtico. El ambiente y la facturación como buena comida lo llevan a pensar que tendrá un menú y un servicio sobresalientes, en realidad no. Si el personal fuera un poco más allá y los platos principales y los postres hubieran sido auténticamente interesantes del sur de la India, estaría absolutamente entusiasmado con la compra, fue una pequeña gota después de que el entrante volviera a la media. aunque aceptable

First time their but the food was lovely. The restaurant was clean. Service excellent. Would definitely go back.

Second takeaway from the Ballroom. Placed order and picked up on time. We had chicken tikka balti, chicken mowchak and mushroom rice with keema naan and poppadoms. Loved it all. Will definitely go back!

Had a takeaway for the family which was delicious. When I arrived to collect the pre ordered food I had to wait a while longer than I had been told as they were very busy, a good advertisement for their very good quality catering. The meal was excellent and reasonably priced. Well worth a visit, we shall be going back again.

Got recommended this restaurant whilst visiting Gloucester on business.

Fourth time we have eaten at this restaurant, and each time the food has been excellent. Staff are very attentive and friendly. Used a Groupon voucher which made the meal brilliant value. Is definitely our Indian of choice in Cheltenham.

We had wanted to visit this restaurant as we live around the corner and hoped to find a decent local curry house.

Dined with Groupon however too many surcharges apply e.g. '£2.95 surcharge for curries including rice serving, tap water not available, bottle of water may be purchased'. As an Indian Restaurant pretty much everything they serve is a curry and therefore has a surcharge and I'm pretty sure that as a licensed restaurant they have to provide 'free potable water'. Please play fair if we've paid up front!

Thank you for a fantasic and right sized portion curry in such a beautiful and romantic setting. Will be back

Ok as some others have said some team members need to brush up on their service attitude, nothing that some careful training can’t address, but the food the quality and various tastes can’t be faulted and is way up there as one of the best in Cheltenham, no matter what some of its competitors claim ! Well worth a visit when in Montpellier

Food was great however the staff where not very helpful. When the bill came is was a nightmare to resolve.