The Assembly House in Norwich

Brought my girlfriend for drinks in the garden and nice weather, amazing atmosphere and beautiful scenery. Had a great young lad who served me on the bar outside and the service felt genuine and with great care. Regular check ups and table service , couldn’t ask for more. Would definitely recommend to anyone on a sunny afternoon for drinks. ( I had to ask the name of the young gentleman as his service was so great , look out for rudy if you get the chance!!)

Top notch afternoon tea in a relaxing, impressive setting. From the quality of the food to the first class service, I cannot fault this place for afternoon tea. Nothing was too much trouble and the extra care they take from the choice of savouries to the delicious cakes is first class. Would highly recommend.

Afternoon tea at the Assembly House is always an exceptional experience! We had the 'Hare Comes Easter' tea today, and it was absolutely divine, with the best opera cake they've ever made! The team are so accommodating for allergens and preferences, and make it seem as though nothing is too much bother for them. Our waiter today was Ollie, and he treated us like royalty. We will always go back to The Assembly House!

Wow wonderful afternoon tea with my daughters, couldn’t ask for more waiter was epic didn’t catch his name though. I’d like to personally thank him for finding my daughters bag (left under our table) he did try to catch us but sadly didn’t he handed it in thankfully as contained bank cards &. Passport MASSIVE THA K YOU!

Just had the most amazing afternoon tea. It was the Easter themed one and was absolutely delicious, there was so much to eat we had to bring some home in boxes!! I'm gluten free and my tea was exactly the same content and quality as the normal one, what an extraordinary change from receiving the same as others but with things left off! The staff are amazing, attentive and helpful, the building is lovely. Thoroughly enjoyed and will definitely be back

Whilst this looks to be a lovely place , we were most disappointed with the gift voucher policy and lack of customer care and compassion We moved to Norfolk from the midlands in August 2024 . A friend purchased a £70 gift voucher for afternoon tea previously in anticipation of the move , as a treat to enjoy once we had settled in During the move we misplaced the voucher due to email account and document storage changes and found it just after Christmas in mid January 2025 Sadly it had expired on12 Dec 2024 I contacted the hotel to explain and ask for an extension or token voucher recognising that we had misplaced during our house move Whilst the member of staff who dealt with me was very polite and professional, the management team would offer no extension or even a token voucher as a good will gesture This was hugely disappointing given the amount originally gifted by our friends was significant (£70) and this clearly would have been added into the organisations profit line With no option for us to enjoy it as originally intended Therefore ,whist it looks to be a lovely place , on principle we will neither visit nor recommend to others . Some kindness and flexibility would have been greatly appreciated

We were invited to a surprise 50th birthday party here, so my other half booked rooms for us & his dad & his wife. We had room 16, which was massive & luxurious & fantastic . They had room 12, floor below, equally luxurious & beautiful. Service fabulous… especially for our mindblowingly great Peter Pan afternoon tea delivered room service to his dad’s room for the 4 of us! Particular mention too for Gina, front of house at breakfast time, such a lovely lady! Made us feel so welcome & such a professional! Stunning hotel, so much history! 100% recommend!

Arrived to find that the open lounge area was cordoned off as there was an event happening elsewhere, despite the information board at the entrance to the building stating that it was available for tea/coffee and scones. Told no tables available so unable to accommodate us. Little did we know that my sister was sitting in the room to the side of the entrance hall on a table waiting for us and had asked the receptionist that she was expecting two sisters and could they let them know where she was. She did not have a mobile phone on her at the time. Stood outside waiting for sister (who was sitting inside waiting for us) for half an hour before we eventually met up after my other sister went back inside asking if she could check the room to the side. We ate elsewhere. Thanks for ruining my birthday treat! Stress I could have done without. I feel standards have dropped since the departure of Richard Hughes, who was so understanding and caring. I often popped in for a light lunch, not so sure that I would bother now as I would not want to find myself in this position again.

It was not made clear at the time of booking that room 11 was not suitable for a person of a taller nature, it was only when we arrived and shown our room that this was the case, you can find this info on line if you look up the specific room, but people don't generally do this, my husband got a rather large egg oh his head after hitting it on the beam, this must be made more clear at the time of booking, see my headless husband below 😂

Booked Gluten Free afternoon tea for special anniversary. Previously very good. Contacted day before to say they can no longer provide gluten free tea without gf oats. Too short notice to find alternative.

Went with my wife for afternoon tea,lovely atmosphere,service and food. Will be visiting again in the near future.

First visit for a while the highest standards of both food and service the Peter Pan tea was exceptional

Experienced an incredible beauty and the beast themed afternoon tea, with plenty of flavour and variety! You can appreciate the detail and hard work that goes into the themed afternoon teas. The service was just wonderful with very polite staff. The main hall is utterly beautiful. Would highly recommend and I cannot wait to return. It's situated in the heart of Norwich too so easy accessible.

I liked absolutely everything, the breakfasts for vegetarians are excellent (for vegans - a little worse). For Valentine's Day, the hotel gave me chocolates. The soundproofing in the room was a bit let down, but there was a wonderful garden and a huge bathroom.

Perfect evening, can’t wait to go again

Clean areas , very friendly and professional staff. I do recommend

Another fabulous afternoon tea here. The best gluten free sandwiches, cakes and scones, with very friendly service.

Went to the Bridgerton by Candlelight and it was such a magical evening. The music quality was superb. Beautiful setting from outside to in, staff were friendly and courteous. Would love to go again.

70th birthday surprise, setting is nice but it was a themed tea so set menu which was average for the price (£300) with a few extra drinks for 7 guests for a cold buffet not sure it adds up. The Staff are very polite but apparently you could choose from a separate menu if you didn’t want the afternoon tea, this was not offered until I asked later to which the waitress apologised, to late by then. All in all as a 1 off different but don’t think a revisit is on the cards.

Went for a Candlelight concert, great atmosphere and location

Absolutely amazing visit to the Assembly House. Beautiful room, great staff and wonderful breakfast too. We stayed in room 8 with its own little balcony and it was lovely. Bottle of fizz in the room and the nicest bathroom you could ask for. Highly recommend and will definitely return! A lovely treat, thank you x

My wife and I recently attended one of the Assembly House’s Supper Club events, it was a 70s themed evening and everything, the staff’s friendliness, their professionalism, the food and general ambience was first class in every way. We thoroughly enjoyed the whole evening and would recommend their supper club events to anyone looking for a really enjoyable night out.

We visited for the afternoon tea and fizz package, and everything was simply perfect! The welcome we received and the overall service from the staff was incredibly friendly, welcoming, and attentive. They made us feel that nothing was too much trouble. The room was absolutely beautiful and spotlessly clean. We also enjoyed the Peter Pan afternoon tea, which was incredible! The decorations, service, and flavours were all wonderful Breakfast the following day was once again faultless—just brilliant.

Was not impressed with the Service at The Assembly House. A great number of staff walking around not doing very much. Parked the car in their car park which is very small. The Car Park is expensive and you have to pay even with a Disabity Badge in a disabled space (of which there are only 2). The Concert was excellent

Thoroughly enjoyed the candlelight evening and would highly recommend to friends and family and will definitely be going again.

We received a fantastic welcome from Stacey on arriving at The Assembly House.Throughout our two night stay she checked on us to make sure we were happy. The waiting staff at breakfast were exceptionally pleasant and professional.Cooked breakfasts were stunning.The best Salmon I have ever tasted.We are regular hotel visitors and the food beat top hotels we have visited in London. The bedroom and bathroom were superbly clean and beautifully decorated with luxury furnishings. The Dining room and Lounge Area both calm relaxing and a pleasure to sit in. It was clear to us there is a fantastic happy team putting a tremendous amount of work into making every persons visit special. We will be back.

If perhas you’re a professional music lover then allow me to recommend the Kavolini String Quartet. My first time in close company with such deftly played songs of generations. Songs by Candlelight is a thing and well worth the experience. Thank you.

I have been visiting The Assembly house for many years. Never have I had one bad experience. I have allergies and staff are always super helpful in making necessary adjustments never is it to much too ask. The afternoon teas are to die for! Most recent visit last week for my birthday one of the biscuits was unable to be adjusted to my allergy so staff offered to replace it with a slice of the delicious chocolate cake. I buy friends and family vouchers for occasions so they can experience it too.

My partner and I had a fantastic stay at the assembly house. The only 2 things that let it down. We arrived at 19:40 with door locked, rang the ring doorbell, no one answered and rang the numbers online with no one answering. My partner managed to get another number and eventually was met by a member of staff. The second thing was the breakfast. The service by the waitresses were great, however our food came and it was cold, the hollandaise sauce was shop bought. We were rather disappointed after paying £166 for one night.

We had the most magical afternoon at the Assembly House Norwich, enjoying their enchanting Christmas Igloo Afternoon Tea. The moment we stepped into the beautifully decorated igloo, we felt like we'd entered a winter wonderland. The afternoon tea itself was exquisite, with a delightful selection of finger sandwiches, scones, and sweet treats, all expertly crafted and presented. The festive flavors and ingredients added to the seasonal charm. But what truly made this experience special was the unique and cozy setting. The igloo was snug, intimate, and perfectly decorated for the holiday season, complete with twinkling lights, festive greenery, and plush blankets to keep us warm and toasty. The service was also top-notch, with friendly and attentive staff who ensured our teacups were always full and our needs were met with a smile. Overall, the Assembly House Norwich's Christmas Igloo Afternoon Tea was a truly unforgettable experience that left us feeling merry, bright, and full of festive cheer. If you're looking for a unique and special way to celebrate the holiday season, look no further – book your igloo experience now and make some magical memories!

Thoroughly enjoyed thr Abba/Queen experience. Very talented musicians. Amazing 👌 👏

We had a lovely evening at the assembly room, the atmosphere and all those candles were beautiful. Coldplay tribute fantastic, highly recommend

Great Coldplay by candlelight experience.

Visited to watch Coldplay by Candlelight an amazing experience in a great venue

a very luxurious looking place, the food is beautifully presented, delicious to drink, the coffee tastes good, the staff are nice

Superb place. Couldn't recommend more

I went for afternoon tea with my daughter as a treat for Christmas but was so disappointed the food was so bland and scones were so dry and fell apart . Ended up leaving a lot and putting some in a box only to throw away . The service was poor and very overpriced as the sandwiches were tasteless have visited many restaurants but this was one of the worst and for £65.00 would definitely not recommend.

Very overpriced and tasteless breakfast. Very disappointed. Table next to us sent food back. Expect more than bland, overpriced food. Standards have definitely slipped.

In a busy Christmas shopping day this was an oasis of calm and loveliness. The food was delicious and the service from Jane and Daisy was exceptional.

The food was absolutely banging!! Catered for me being dairy and gluten free it was a lovely afternoon tea with a beautiful environment would defo go again and recommend to anyone!

A gorgeous house and lit up beautifully in December. I went to a candlelight music delight of Christmas carols and it was absolutely amazing. I would love to go to the Assembly House again for more events.

Assembly rooms in Norwich was a perfect setting for the Christmas concert Candle lights and string quartet…. What more do you need at this festive time

Best experience of my life so worth it!

As ususl it was lovely. Good selection and service was great.

Speed of service was excellent, shame the young waiter didn’t listen to my order specifically and the different waiter whom brought it to the table just apologized rather that offer an option, didn’t ask wether I’d like it remove . Request for a menu a second time took 5 mins and then it was a waitress whom helped .

We were treated to the Nutcracker afternoon tea by our business associates this December, and I can honestly say it was one of the best dining experiences I've had. Every single thing was perfect, from the excellent customer service we received from the young waitress and waiter, to the food, and the ambience. We had the afternoon tea in the outside pod, which was kept regulated heat-wise, and they even had a Bluetooth speaker so that we could play music! The food needs a whole paragraph to itself! It looked beautiful, and every single item on those plates were delicious. The little white chocolate nutcracker were so cute. I asked the waitress (I'm sorry that I didn't remember her name) which items had onion in so that I could avoid them, as onion makes me very ill. She insisted that she would get the chef to make those items separately for me, minus the onion. They didn't have to do that, but it meant i didn't miss out on the tasty food. I have no criticism at all, the staff are a credit to the business. Very attentive and we never had to wait for anything. I will be returning for more afternoon tea, and after telling my cousins in Berkshire about it they're coming up after christmas to join us!

We had a great night of enjoyable music from the group of talented musicians with a selection of Christmas music, the hour long programme went to quick.

A fantastic evening with lovely, friendly staff, a wonder ambience and incredible music! Highly recommended!

We had The Nutcracker afternoon tea on a Sunday afternoon. Service was slow and it took a long time to catch someone’s eye to order more drinks, and even longer for the drinks to appear. We were told we could have more sandwiches, but these were never offered. The food was nice, but the service wasn’t as attentive as I was expecting.

Absolutely delightful! Friendly and charming service, really tasty food - we had plenty on the cake stand but could have had more if we wanted to. Tea and coffee were also plentiful. I will definitely be coming back for more! Thank you

Attended a candlelight concert here. Very intimate and atmospheric venue. Would recommend.

Didn’t appreciate being greeted as darling by the front desk on arrival, when asked was there a waiting area as we was 15mins early for our booking was informed the area was shut for a private function and we would need to leave and come back (darling) as a middle age women being called darling I find very patronising and unprofessional, we asked twice for a jug of water for the table but didn’t receive. Couldn’t finish the afternoon tea so we was asked if we would like to take it with us on leaving.on receiving the box items we’re missing. 

Such a nice way to spend the afternoon with high tea at The Assembly House, my parents (70s), my son (16) and me (50). Food, service and the atmosphere were all great.

Always a great meal in a lovely venue. We had the before noon tea which was excellent value

Overpriced and too many tables squashed into the room. Tired decor and toilets not pleasant.

We went for the Nutcracker afternoon tea, which was absolutely wonderful. The selection of sandwiches, savouries & scones was plentiful and everything was delicious. We couldn’t manage any of the cakes so brought those home to enjoy later on. Would definitely book again as it’s a lovely treat and great value for money. We even got to see the Assembly House made out of gingerbread- a masterpiece. Thank you to all the staff for a memorable treat which was really special.

Lovely afternoon tea, with a warm welcome. Will come again

Fantastic food and service. Couldn't have been any better. Lovely cocktails too. A really special experience.

Fantastic quartet. Great organisation. Will definitely return for more events.

We had the best afternoon tea ever. The food, service and ambience were exceptional. Will definitely be going back. It’s best to be hungry when you arrive as you get lots of different things to eat and some people were taking food home in a box. If you’re visiting Norwich, this is the place to eat.

Lovely venue , parking a bit tight

We went for the Candlelight event .... it was beautiful 😍

Beautiful venue, polite staff and lovely event attended. Great atmosphere and the candlelight experience was worth every penny, will definitely be attending again.

Excellent stay at the Assembly house for my birthday ! Fabulous breakfast and wonderful service from all the staff A special mention for Jane who is front of house/ reception. What a tremendous asset she is to the hotel, we loved her customer service and attentive manner throughout the stay. In this day and age it’s difficult to always get the best in hospitality I must say the assembly house ticked all the boxes and we will be back!

Lovely Nutcracker Afternoon Tea. Service second to none - all perfect

Absolutely fabulous from start to finish! My 2 friends and I visited for the themed afternoon tea. Staff were very welcoming, polite and attentive. Food was delicious and looked incredible. I highly recommend a visit to the Assembly House.

Slightly slow service and waiting staff seemed little unsure about certain things. Afternoon tea was nice, but this time there were a few items on the list that we didn’t like, which normally we love it all, but that was simply a small thing and simply our individual taste. I absolutely hate the fact they add a gratuity on….but that’s just me! It’s a nice place to go for afternoon tea, but this time, couldn’t rate it higher than I have.

Lovely food and brilliant service. The food is great quality and full of flavour

Had an absolutely fantastic festive afternoon tea today. The service was exceptional & very attentive. Good price for how much food you get and even did my 11 month old some little nibbles so he could join in. The decor and attention to detail is always great and really gets you in the mood for Christmas. Was lovely to revisit a year after I had my baby shower here with our new addition! Thank you for an fabulous afternoon.

Nice venue, friendly staff, quality food but expensive. Unfortunately it was not very warm in the dining area so my eggs Benedict got cold quickly & so did I.

Great service from arriving to leaving food exceptional a little noisy but extremely busy so it was expected

Very low service and not overly busy - placed in area where children seats kept getting accidentally knocked as by kitchen area. Very disappointing against usually high standard

A disappointing experience, liquid scrambled eggs, soggy hash brown, dirty toilets , only one with toilet roll ,slow service, wouldn’t return

The quality of the food was disappointing. Excessively sweet treats, low quality sandwiches. We were herded into the cream tea hall, this no longer feels like a treat which is a shame.

I’ve been to the assembly house for afternoon tea on a couple of occasions and always thoroughly enjoyed the food and service. On this occasion the service was very disappointing, we waited 40mins for extra sandwiches despite asking 3 times during this time when they would arrive. Which left us rushing through the scones and having to take the rest of the afternoon tea home to finish, as we were running late to pick children up from school. This made the experience a bit stressful, which was a shame as it was a birthday treat we had been looking forward to.

We had Before Noon breakfast and it was lovely! Lots of variety and just the right size fry up to accompany all the little treats. Everything was really good quality. Only niggle was that the table for two wasn’t really big enough to cope with afternoon tea stands, tea pots, breakfast plates, etc so it felt like we were a bit squashed and constantly moving things around to make them fit. Other than that, we had an amazing couple of hours enjoying the experience.

A wonderful Afternoon Tea experience, I had a Gluten free option which was presented with the same items as a muggle option , exceptional

As usual a fabulous afternoon tea of a very high standard Excellent service

The vegan food was disappointing. The sandwiches and scones were dry and untasty. The lovely squash roll was cold in the centre. The service was slow as larger tables of younger people took priority. I was extremely disappointed and have definitely had tastier vegan food elsewhere.

Overall a really lovely setting with very helpful staff. Just thought the cost out wayed the value. Needs a good spruce up inside.

Another amazing afternoon tea at the Assembly House. The selection of food is just perfect, lots of variety and the desserts are delicious xx

Lovely experience in a beautiful setting. Food and service excellent

A beautiful venue and a scrummy afternoon tea as usual. I have now been 4 times and am booked to come again in February for my special birthday! It was my friend’s first time at the Assembly house and they agreed that it’s the best afternoon they’d ever had! The food is beautifully presented, tastes amazing and the venue was beautifully decorated for Christmas.

The experience was let down by indifferent service.

We enjoyed the food but unfortunately our tea and coffee was served late half way through eating we had to ask also when we had finished eating our afternoon they bought the scones .I have been here before and it was beautiful this was a treat for my husband on our 49th Wedding Anniversary his 1st experience which really didn't go down very well .i was very Disappointed as I know it's usually very good.

Always a magical experience at The Assembly House! Afternoon tea is delightful and great options for dietary requirements and children.

We enjoyed every bit of our Afternoon Tea at the Assembly House. The ambience and professionalism of the staff was only outdone by the fantastic Nutcracker themed food. All in all an experience which we want to enjoy every time we are in Norwich.

We were seated first and was the first ones in the room however were then served third. The room was very cold, didn’t seem any heating was on at all. The hot chocolate was not even hot, at best was like warm and expensive for a small cup. The food was ok however I feel the scones were offered late. We wasn’t offered any other drinks throughout our afternoon tea and I would have thought we would at least be offered tea. Most places offer that as standard throughout and are cheaper. 2 adult afternoon teas, 1 child afternoon tea, 2 cokes and a hot chocolate cake to just over £99 which I feel is very expensive However it is presented pretty.

A really nice experience. We would most certainly visit again when next in Norwich

Lovely atmosphere and food you can really taste the high quality ingredients so don't be fooled by the size of the stuff because it's very rich in flavour however, I'm only giving 4 stars as I feel it's a bit cheeky to put a automatic tip on we where charged £30 on a £300 meal which is extortionate i get it the staff are probably on minimum wage but that's the owners fault for paying a bad wage.

We had family staying at the Assembly House and we booked afternoon tea for four of us. I cannot begin to describe how wonderful our experience was. The atmosphere was incredible, the service faultless and the food was amazing. We had a wonderful afternoon and will definitely return. Our family had a fantastic stay in one of your wonderful rooms. Thank you very much for looking after us and making our weekend so special🙏🏻

The best afternoon tea you’ll ever have, the food is amazing and the service is impeccable

Wonderful would gladly do it again they were brilliant

Definitely the best afternoon tea around. Food was delicious and the service was excellent. Lovely atmosphere with a Christmassy feel. Perfect!

As always the food and staff were excellent and the Christmas decorations were perfection.

We had a wonderful time today at The Assembly House, the decoration and ambience were perfect, and the staff and service was excellent. Thank you for a lovely.

Lovely venue and beautiful well presented afternoon tea. Very delicious and servixd was excellent.

Delicious way to start Christmas festivities. Super food venue and service

Have been several times to The Assembly House unfortunately this time it was significantly different. The cheese scones were not cooked enough and doughy in the middle. The very few sandwiches were nice but had better in the past with you. Would be nice to have a choice of savoury only as not everyone wants sweet. A choice would be good. I’m sorry to say it was slightly disappointing.

Lovely afternoon teas But over priced you do not get any extra like you use to