Based on 398 opinions finded in 1 websites
Based on 398 opinions finded in 1 websites
Nº 721 in 1330 in Cheshire West and Chester
Nº 122 of 252 British in Cheshire West and Chester
Opinions
My mum and I visited here for afternoon tea. All of the staff were so polite and professional. It really made the difference and something that you don’t see so regularly in hospitality this side of the pandemic. All of the food was excellent and it was nice to be offered extra sandwiches too. We chose the gentleman’s option and it’s highly recommended. My only tiny bit of constructive criticism was the room was a bit tired in its decoration. Slightly faded glory.
Ross . 2024-08-13
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Had afternoon tea, staff were really good, friendly efficient and stylish. The sandwiches cakes and tea were excellent, and really nice surroundings. I think price wise it was pretty good for a couple, a nasty burger and a coke for two is not far off the same price, and no where near as good.
mike w . 2024-05-24
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Food and service pretty well faultless but when did the Grosvenor start letting in men in scruffy shorts? Let’s keep up the standards!
Gwilym H . 2024-05-10
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From the helpfulness of the conciege (I’m a wheelchair user) to the welcome and helpfulness of all staff this was a truly amazing experience. Afternoon tea was delicious with a great selection of teas and sandwiches. Staff were very attentive and friendly without being over bearing. We chose the gentleman’s selection was offered extra ( which I greedily accepted). We were then allowed to take our scones home with us which were packed up in a perfect little box. Will definitely visit again.
Anita H . 2024-04-07
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A return as it was so good the first time. Change of offerings for the afternoon tea and it was once again amazing. Really well looked after in a fine setting. Well done. We will be back.
dixieboy123 . 2024-03-15
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Understated elegance. Great range of teas. Sandwiches good. Cakes superb. Local fine bone china. In contrast to the most recent previous review we found the staff friendly and helpful and the service speedy (without us feeling rushed) and excellent. A present from our wonderfully thoughtful daughter, but we will be back.
Martin C . 2024-03-06
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We had the Afternoon tea. The food was ok, but way overpriced. But the main problem was the service. The staff were sullen and not attentive. The coffee and tea cold. Not to be recommend
346berniew . 2024-02-10
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Just home from Afternoon tea. Very disappointed at value for money. I was given a gift voucher and was expecting something grand. Alas it is probably the worse afternoon tea I have had in a long time. Poor service for such highly repected establishment. Maybe it was because we had a voucher, as we looked around the room the paying customers seemed to have a larger portion. i.e my gluten free scone was the size of a 50pence piece and chocolate cake that was too sweet to eat.
Sherpa436732 . 2024-02-07
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Food was nice, surroundings was nice, it was just very over priced for what you actually got. Would I go again, no not really
G2912KKandrewd . 2024-01-10
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Although staff were pleasant and one in particular was friendly they all looked like they preferred to be somewhere else. This was a Xmas present from family which was a lovely idea but disappointed with food. Finger sandwich’s were not as tasty as some we had elsewhere, I had the battered fish sandwich which was exactly that a posh fish butty !!!!! With a very small coronation chicken with mango on a tiny piece of bread. The flavours were nice but the battered fish was greasy. The scones were delicious but the cakes were extremely rich and sickly. The tea was weak and warm ! Then we were hit with a £9.20 service charge……. All in all not a good time
Curiosity558531 . 2024-01-03
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We booked a table for six, for our mothers 80th Birthday treat, but left disappointed. The service and some of the food was way below what we had expected. Two small round tables had been pushed together to accommodate us, not ideal. We were told that we would have the champagne and strawberry’s to start. We had all drank the champagne before the strawberries arrived. The only sandwich with any real flavour was the smoked salmon. We were told we could have more sandwiches, when we asked they took over an hour. Teas arrived very late and we had eaten misting the food beforehand. Birthday cake placed on table without any kind of celebratory effort. Waited 30 minutes for knife to cut cake. One of the staff wearing a ‘G’ badge was wonderful, sadly others seemed less interested with one boardering on officious.
I7267BKalang . 2023-11-23
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Fantastic afternoon tea, and top level service. As a couple we had a really enjoyable experience. Good selection for afternoon tea that was presented beautifully. Highly recommend the gentleman’s afternoon tea. The service received was excellent and set within fantastically decorated room.
dixieboy123 . 2023-11-18
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Certain of the items served were very good i.e. the fish sandwich and the salmon sandwich but the sandwiches were very poorly filled and not very appetising.. Also disappointed with service at our special afternoon Gentlemans and indulgent tea outing. The voucher was for 2 x standard experiences and we paid an extra £42 for th upgrade so a total of £117 INCLUDING 12.5% service charge we had to chase all the way to order then the plates were served but no tea at all until chased again.......the scones were served delicious but no tea again On the whole very disappointing especially as 3 couples came in quite some time after us yet were served well before
JohnMcCheshire . 2023-11-09
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Lovely classic surroundings in the centre of a Chester. Staff ( from doormen to waiting staff were polite attentive and delightful. My wife is gluten intolerant and her afternoon tea was every bit as tasty and varied as mine. The sandwiches and cakes were delicious and tastefully served and more tea coffee and sandwiches were offered ( but none were needed) . Bought as a present , we didn’t quite know what to expect and thought it might not be our cup of tea (no pun intended) but it was a lovely and we really enjoyed it.
dwoollam . 2023-10-27
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What a bitter disappointment! The best point is that the staff were very welcoming. The afternoon tea itself was awful! Mediocre sandwiches, very sickly cakes (2 each) and 2 scones each. The coffee was served in a pot that the lid kept falling off every time you poured a cup ( someone could easily get scalded), the refill pot arrived minus the lid and the table next to use also received their coffee in a pot minus the lid. The afternoon tea is well overpriced and added to the shock of the addition of 12% service charge which amounted to £14.60 for 3 people it certainly left us with with a bitter taste. We did ask for the service charge to be removed - not worth it. Will definitely not return again!
Inspire586045 . 2023-08-12
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Having read the previous reviews I was a bit apprehensive but I have to say that our experience was really very good. We received a warm welcome and were quickly seated and a waitress was with us immediately to ask if we were happy with the choice of sandwiches on offer. We ate all the sandwiches and were offered more. The cakes and scones were superb and of a good size, the champagne was good and we were given iced water. I would have given our experience five stars but for the fact that they were very slow coming with our hot drinks and we had to prompt the waitress as we were parched and almost at the point of finishing our food before they arrived. Did not detract from the afternoon though, just something they could polish up on.
Jennifer S . 2023-07-19
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Warm welcome, excellent service by pleasant & attentive staff, especially Sarah . Afternoon tea was wonderful & a much appreciated birthday surprise. The chocolate piped with Happy birthday was much appreciated. Thankyou
Ceris L . 2023-07-03
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Sadly, despite attentive & personable staff, the sandwiches in particular were mediocre, unimaginative & a few were downright awful. I absolutely love afternoon tea & had put Chester Grosvenor on a pedestal, but the whole experience was lacking.
ANNIE R . 2023-06-21
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Afternoon tea was tasteless and no flavour to any of the sandwiches the bread was dry, saw people sending it back for this reason a real let down considering the price
Maria T . 2023-06-07
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Perfect afternoon tea, food was to the highest standard and the service was impeccable! Your staff are a credit to you and deserve the recognition. Would 100% recommend this beautiful hotel.
Hollowood4 . 2023-06-06
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Gifted a voucher for afternoon for two at the Grosvenor Hotel Chester for my 60th Birthday which my wife and I were looking forward to! What a let down …first kept waiting to be seated when it was half empty, eventually seen and taken to...
Andy T . 2023-03-30
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I visited here for my 59th birthday with my husband, it was lovely, the arkle bar is a very relaxing environment, our waitress Leanne was super friendly & attentive, the english breakfast tea, sandwiches & cakes were exquisite, i really enjoyed my day and high...
christine c . 2023-01-15
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Booked afternoon tea New Years eve, food was nice , although service wasn’t what you would expect, we had to ask three times for a drinks order which eventually arrived 45 minutes into the afternoon tea, the food was excellent ands plentiful, we asked to...
TAL1241 . 2023-01-02
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We visited to try the tasting menu which was really incredible. The food was so tasty and the staff were really lovely and well informed. We also had the wine tasting which I would definitely recommend. Portion sizes are small but that’s to be expected...
Lturf . 2022-12-20
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5star ⭐️ ⭐️⭐️⭐️⭐️ Festive & Gentleman’s Afternnon Tea 5star ⭐️⭐️⭐️⭐️⭐️Service Staff very welcoming & attentive Would highly recommend
mariangella . 2022-12-11
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I went for afternoon tea with 2 friends at The Grosvenor this afternoon. I have been on two other occasions and it never fails to be anything other than top notch. We got an attentive service and the food was lovely. Thank you for making...
michellen121 . 2022-12-10
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Slow service from sitting down it took 40 minutes to be served a pot of tea. We had to ask for the drinks menu twice. We had to keep requesting more Oat milk which took along time to come out. Food was fresh however 3...
393donnae . 2022-12-08
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My son gave me a voucher as a birthday gift and a friend and I went for the traditional afternoon tea in the Arkle Room. The staff were very pleasant but I wouldn’t go so far as to say efficient. We were given eight finger...
Wirraldweller . 2022-12-02
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Parking a nightmare at the Grosvenor Shopping Centre Car Park, had to drop everyone off and park at the Little Roodee and walk. Kept waiting outside despite plenty of tables available, drinks took a whole to appear, gentlemans option wasnt great, tea was cold by...
simonkE3410MO . 2022-11-27
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Excellent service from welcoming staff. Afternoon tea was superb with freshly made sandwiches varied choice of teas and coffee with home baked pastries. It was our 50th wedding anniversary and it was a lovely way to spend a family afternoon with a complimentary glass of...
N9965OOpetert . 2022-11-14
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Afternoon tea booked for me and 2 nieces. Although the service was faultless with full marks for politeness and attentiveness unfortunately I was slightly underwhelmed with the actual tea . It is all about the ceremony and the general overall expectations and experience when having...
Marie C . 2022-10-11
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Was really looking forward to the tasting menu at The Arkle. The young staff seemed keen and anxious to please. We opted for the wine flight which was a good choice, unusual wines that suited the menu well, Peter clearly explained the wines and the...
davechippendale . 2022-09-18
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We were warmly greeted and then shown to our table in a really comfortable decorated tea room. After being seated we received glasses of iced water it was a very hot day. Procseco was poured prompt and the food arrived with a good space to...
Helenwheatle . 2022-08-12
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My daughter and son bought me a voucher for afternoon tea for Mother’s Day as a surprise and after reading all the bad reviews, I wasn’t looking forward to going. The whole experience from start to finish, I am very pleased to say was absolutely...
Rhosesmor . 2022-07-26
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I will never step foot here again . Had to cancel as tested positive to covid & could not commit to rearranging due to valid personal reasons which was explained . & still going to be charged a cancellation fee . Compassion is lacking &...
833delyths . 2022-07-02
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Visited last night and what a fantastic experience. Staff where brilliant and the attention to detail surpassed everything we have even experienced in Queens Grill on Cunard ships 👍. The food was really nice and we went with the wine flight to compliment the tasting...
AnitaNic4 . 2022-06-18
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I would give the food 3 out of 5 and the service 1 out of 5. Very disappointing. No polish or professionalism by the staff. Not recommended
X2782LXCheshire . 2022-06-08
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We've just had a lovely experience in the Arkle restaurant at the Grosvenor in Chester. The Afternoon tea was delicious and plentiful and very good value. We ordered the standard and Gentlemen’s afternoon tea and both were beautifully fresh, the portions were bigger for the...
Steve Q . 2022-05-29
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We went to The Arkle Bar and Restaurant for my husband’s birthday and were not disappointed.Having visited numerous times in the past we were worried it wouldn’t live up to expectations with a new chef in charge! How wrong we were, couldn’t fault a thing...
shuffler_10 . 2022-05-20
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I took my 93 year old Aunt for afternoon tea to celebrate her birthday. What a wonderful day! Our waitress Sylvine was wonderful- her unique personality and happy persona really made my aunt feel like a queen for the day - thank you! The food...
julieparker2017 . 2022-05-15
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By far the best restaurant I’ve ever visited .. I went for my wife’s bday and wanted to make it special and it did not disappoint .. from the food or the cocktails everything was first class with wonderful staff … I’ll certainly come back
leem906 . 2022-05-07
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Afternoon tea. Service and staff superb. Food underwhelming and expensive. High expectations but left disappointed.
Phill H . 2022-04-28
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I had organised a special catch up with friends that I hadn't seen in over 2 years at the Grovenor Hotel in Chester. I had been looking forward to the afternoon for several weeks and was extremely disappointed with the appallng service and one star...
stargazers13 . 2022-04-21
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Special birthday treat for my mum at the Grosvenor Hotel, Chester, for afternoon tea. Extremely disappointed. Absolutely nothing special about the whole experience. We arrived early and the room we were led to looked tired and drab. The table did not even have a table...
I7171YOlindad . 2022-04-16
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Ambience relaxing. Service efficient and unobtrusive. Food pleasing to eye and palate. Staff happy to adapt food orders to individual tastes within the set menu and to provide alternative drinks as required instead of champagne. Altogether a delightful afternoon.
Mary S . 2022-03-31
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DO NOT BOOK FOR A SPECIAL OCCASION. I visited on a Saturday afternoon for afternoon tea with my sister and mum. This was a very special occasion so I enquired ahead of time to see if I could bring balloons for the table, I was...
W5981NKhayleyw . 2022-03-27
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Have been to The Grosvenor many times for afternoon tea, sadly, today Mother’s Day was so disappointing. We arrived on time and did have a nice table, our order was taken for the type of tea we would like and food. We ordered drinks, my...
Peter D . 2022-03-27
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Overall fantastic experience From the moment we arrived the staff were extremely welcoming and helpful We were shown to our table and given a menu We had a bit of a fussy eater with us but they didn’t mind at all and went out of...
391hannahd . 2022-03-24
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Having visited the Simon Radley restaurant previously, we hoped that the new Arkle would match up to the immaculate standards we had experienced before . We were not disappointed. The service was superb and each course was described in detail, along with its accompanying wine....
vonnynick . 2022-03-22
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Arkle have just opened in place of the former Simon Radley offering....It did not disappoint. Fabulous food, knowledgeable, friendly and efficient staff and great ambiance.... We eat at a lot of very good restaurants and this equals if not surpasses the best we've tried. The...
Jill B . 2022-03-09
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My two daughters had booked afternoon tea as a christmas gift 2 years ago which due to lockdowns , was only just used . My two granddaughters also came with us . We were directed upstairs to the first floor . After giving our names...
MrsDML . 2022-02-28
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I took my mother out for a highly anticipated special birthday treat to the Grosvenor Hotel, Chester, for afternoon tea yesterday, to say disappointed would be a massive understatement! Very poor customer service, plenty of staff hanging around but it took twenty minutes to be...
jenniewillmas . 2022-02-18
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My husband and I came for Afternoon tea for his birthday 2nd February. I liked the room decor and furniture, some people don't like sitting on sofas to eat, that includes me, so luckily, we were able to sit in armchairs. The food and drink...
mrpsuk m . 2022-02-03
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A special treat for my husband's birthday. An excellent choice as everything was perfect. Food was fresh and tasty, waiter always asking if we required more sandwiches, lovely scones and cakes, and a very good tea menu. I went for Lapsang souchong, which was divine....
mrpsuk m . 2022-02-03
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My husband, me and my twin sister spent a fortune on some crusty sandwiches that had obviously been left out on the side, some of the smallest scones you can imagine and one glass of champagne. We were all so disappointed 😥. And with a...
louiseeI2887NU . 2022-01-31
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Good sandwiches, tea, coffee and warm small scones. Presented on lovely China and super service. Only critism was the cakes. They did not have any real flavour and as we only had 2 each that was a disappointment.
459cherylt . 2022-01-24
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I bought a voucher for afternoon tea for my Mum and due to the pandemic have only just been able to use it. Firstly, when we arrived, they had no knowledge of our booking . Not the best start! But to be fair, we were...
FrequentFlier746080 . 2022-01-19
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We visited on NYE afternoon and redeemed a gift voucher for 1x gentlemens afternoon tea and 1x indulgent. We had been looking forward to our visit as we have enjoyed an afternoon tea here previously and it was world class. Unfortunately this was not the...
Dream48296454779 . 2022-01-04
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I had afternoon tea, my partner Oysters. Both lovely. 2 good scones, plenty of jame aand cream and a great pot of english breakfast tea. nice window seat watching the world go past :-)
Turtle5954 . 2022-01-03
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Lunch. Poor menu Poor service High price Hot dog. Skinny sausage thick hard bread. Over curried flavour mustard. French fries were lovely. Fresh and hot. Coffee like dishwater.
smallw00ds . 2022-01-03
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My friend and I had organised a few Afternoon Teas for special celebrations however due to Covid got cancelled as were organised pre lockdown. We decided to book at Grovesnor for a Christmas treat to make up for our missed ones. I was happy to...
Samantha K . 2021-12-31
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We visited for our belated wedding anniversary. Staff were fantastic, beautiful and clean environment and yummy food. Will definitely visit again. Thank you.
N8249DRemmac . 2021-11-21
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My husband and I visited here for a champagne afternoon tea to celebrate our wedding anniversary. Had a fantastic time, the food was gorgeous and the staff very efficient and friendly. Hope to visit again soon.
trevorderbyshire . 2021-08-28
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On arrival friendly staff and the surroundings incredibly relaxing. Have to be honest and was disappointed with the lack of information given regards the afternoon tea, which took away the enjoyment of the overall experience. They seem to highlight the tea choices but not much...
Discover725335 . 2021-07-31
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Fabulous traditional afternoon tea in a relaxed and elegant setting with amazingly attentive staff and wonderful fare. Great value compared to London rivals. Could not recommend more highly. They asked if we were celebrating something and provided a tasty chocolate greeting. See photo. Going that...
ahintofsicilytour . 2021-07-15
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Arrived to a lovely greeting at the door, shown to the arkle lounge, very nice, small, but intimate. Nice relaxing feel to the room. Greeted with a happy birthday to my daughter, which was a lovely start. Given menu and we decided to go for...
Heather M . 2021-07-09
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Had afternoon tea at the Grosvenor Pulford yesterday and it was really delicious. One of the party is dairy free and the selection of sandwiches and cakes was so good and really tasty. Usually you get bland food but this was all carefully thought out...
etireu . 2021-06-30
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Very disappointing visit for afternoon tea. Sandwiches were just presented on white sliced bread cut like children’s soldier slices. Only a small amount of jam and cream for the very tiny scones which were served. The tearoom lacked the ambience and atmosphere of other hotels...
philsC9413SC . 2021-05-26
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Lovely experience. This was a Christmas (2019) present. We thought that maybe our anniversary or birthday would be the ideal time to use the afternoon tea experience. Not a chance. Flipping Covid put a nix on that idea. So nine months later we finally got...
Iang942 . 2020-09-26
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Expensive but you get what you pay for. Cant fault it. Amazing cakes. Would deffo go again.The loos are immaculate.
Tina-Snippety-Snip . 2020-08-30
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We booked afternoon tea for a diamond wedding anniversary celebration for a party of 7. We were feeling slightly apprehensive after the unhelpful phone call to actually place the booking. Everything seemed to be a problem and we were told a large party were already...
nigem2017 . 2020-03-14
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Sophie was welcoming, however we would have preferred one table as requested rather than two small tables pushed together. Unfortunately the cakes that followed were very disappointing; choux buns and scones were dry and tasteless. The amount of jam and cream for five people was...
Partcloudy . 2020-02-26
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Sophie was welcoming, however we would have preferred one table as requested rather than two small tables pushed together. Unfortunately the cakes that followed were very disappointing; choux buns and scones were dry and tasteless. The amount of jam and cream for five people was...
Partcloudy . 2020-02-25
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Wonderful afternoon at the grosvenor for afternoon tea. Saiful who served us was very attentive. Mire than enough food, we didn’t eat for the rest of the day! The park room had a lovely atmosphere,we felt at ease and would recommend .
Wales1000 . 2020-02-24
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My partner booked this for me on valentines afternoon. We were greeted by polite staff. Explained what we were eating. And showed tea to choose from. The food was incredible. We could barely move when we had finished and certainly didn't need dinner that night....
mandy a . 2020-02-16
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I recently came here for Afternoon Tea with my mother and my partner. We ordered 3x Gentleman's Afternoon Tea and it was gorgeous. It is more substantial than regular Afternoon Tea as you get big chunky pieces of fish for an open fish sandwich, generous...
Mookie1891 . 2020-01-19
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My partner and I went for a Traditional Afternoon tea. Upon entering we were politely welcomed and shown to our seat. The waitress promptly came over with a selection of various teas and explained each one to us. We were asked if we were there...
lauk2612 . 2020-01-12
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When I was vegetarian I had afternoon tea here, apart from the snotty "We dont sell prosecco, we only serve champagne", the 3/4 hour wait for sandwiches to arrive despite pre-booking, waitresses walking past purposely avoiding eye contact (staff in the Arkle really made you...
dondon_10 . 2019-12-22
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Reservé el té de la tarde como un regalo para mis 30 mejores amigos. Nos reservamos un domingo por la tarde y estaba muy ocupado. Esperamos bebidas en el bar pero no había nadie allí para servirnos. El servicio fue lento durante todo el año, y parecía tener poco personal y exceso de reservas. No parecía haber nadie con la experiencia requerida en la gestión del piso en este día dado el servicio lento. La comida era bastante buena, pero por casi 50 por cabeza, se esperaba un servicio superior. No volvería a visitar para el té de la tarde. Personalmente, no encontré el Arkle Bar particularmente agradable. Está oscuro, cargado y para mí, un poco anticuado. La brasserie al lado de este bar dentro del Grosvenor era mucho mejor en términos de atmósfera y estética. Realicé una queja al Grosvenor con respecto al servicio por correo electrónico y trataron mi consulta de manera justa y rápida, lo que rescató lo que de otro modo fue una visita extremadamente decepcionante.
suzeveast . 2019-12-04
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A second visit for myself and a third visit for my friend, however not as special as our last visit. We were greeted with a warm welcome but there didn’t seem to be enough staff. Sandwich fillings were good but a greater selection of different bread types would be appreciated. There weren’t any fresh cream cakes on the cake selection which was disappointing I’m not a lover of the macaroon type cakes currently being offered. My friend and I love afternoon tea but compared to The Midland, The Lowry and Cloud 23 at the Hilton in Manchester the Grosvenor fell short on what was served. The room was also very cold.
Thegirlswarrington . 2019-12-03
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This restraunt/lounge is a life time experience, The food is really nice aswell as the people, I would advise people to come here.
Jakeark . 2019-11-21
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¡Soberbio! Poco decepcionado, ya no obtienes el pastel de frutas con el té de la tarde del caballero, pero los pasteles que obtuvimos fueron muy agradables. Se dedica mucho esfuerzo a la comida y al servicio. Lo mejor en Chester. El café llegó después de haber terminado nuestro champán, mi preferencia personal es que me gusta que mi café se sirva desde el comienzo de la experiencia.
AnneMarie775 . 2019-11-04
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We called in late evening and had a few drinks, the waiter was attentive and atmosphere was great. Nibbles provided and drinks were delicious. Definitely go again, we did go the brasserie first and the service was horrendous.
kikilarue . 2019-08-29
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Used this when coming for meal in restaurant, great lounge area, very comfy chairs, great service and excellent choice of drinks.
mike67j . 2019-08-21
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My first time visit to the Arkle was a pleasant surprise as the main bistro was fully bookedA haven of tranquility away from the hustle an bustle of the busy hotel foyer it’s a delightful place to while away a couple of hours whilst waiting for the shops to open The bacon sandwich is magnificent really tasty bacon and home made tomato ketchup it turns a simple dish into a culinary tour de force Highly recommended I will be returning at the earliest opportunity Bravo
jeremy_hartigan . 2019-08-18
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This was a thank you from a friend, and a superb one to remember. We chose to have afternoon tea as ' lunch ' as there is always a feast at one of these events.We were a few minutes early, but were seated at our reserved table immediately. The service was outstanding throughout, courteous, totally professional, and any allergies asked about on arrival. The fayre was described, and asked which tea we would like.The quality of the bread was excellent, and we were asked to top up and any in particular which we would like... Loved the bluberry éclair !!! wow... and the orange choc mouse cake. The ambience was good, ( just cannot understand the ' poor review ' a few months back from the London reviewer ) Over the past few years sampled a few afternoon teas, and this rates very very highly..
cheshireguy . 2019-08-18
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Tomó un amigo para el té de la tarde para su cumpleaños, qué maravilloso regalo. Tenía una selección mixta de caballeros y tradicional, que compartimos, y todo estaba delicioso. No me puedo quejar de nada y Ryan, nuestro camarero, fue muy profesional y atento. ¡Gracias por el regalo de cumpleaños de mi amigo!
samanthah13 . 2019-08-17
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Knowledgable staff. Slick and efficient but caring and attentive. The best quality olives and almonds and a fantastic choice of drinks. Afternoon tea is wonderful. Never stuffy and top class.
Katarina1960 . 2019-07-07
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We had afternoon tea and the whole experience was amazing. The staff are all welcoming and nothing was too much for them. Would Highly recommend this place.
chriskath2016 . 2019-05-31
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Took my Godmother here for afternoon Tea for her 70th birthday. A divine selection of sandwiches, scones and hand made cakes was served to us. An absolute delight with served by amazing attentive staff. Would highly recommend this for a special occasion.
ChrisandVanessa-CH3 . 2019-05-26
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As a Mothers Day pressie my daughter took me here. What a lovely setting for Afternoon Tea. Food was delicious, staff couldn't do enough for us. Thoroughly recommend
dianesR4482NH . 2019-04-04
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I am a big afternoon tea enthusiast, which is probably not making this any better. Perhaps it is wrong of me to compare it to various afternoon teas I had in London but I have to say this has been the least satisfying experience.
Kaja P . 2019-03-25
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This was a beautiful treat and as a t was for a birthday they even did a chocolate cake decoration with happy birthday written on, the service was brilliant and the choice of teas was second to none.
pat a . 2019-03-10
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Service was good, surroundings and ambiance was as you would expect, our afternoon tea was both the gentleman’s afternoon tea and the original afternoon tea, I had written to inform them of a Diabetic option and they provided an excellent afternoon tea alternative, we were very impressed, they had thought of everything, well done Arkle Chef's. It was a lovely couple of hours, as it was our anniversary date, they made a special addition with congratulating us with tempered chocolate, nice touch, thank you
Birch H . 2019-02-24
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We come every year before Christmas for afternoon tea. Sadly the service was extremely poor this year. Restaurant was by no means full and plenty of staff but couldn't seem to bring us anything. Table was booked (months in advance) for 2pm but didn't sit down until ten to 3 with no explanation or apology. For the supposed standard of the place and the price we really don't expect to have to ask 3 or 4 times for the tea in our afternoon tea!! Had to keep asking for additional sandwiches which took an age to arrive. Sadly won't be returning after its been a traditional for us for a few years.
Lorna C . 2019-01-13
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Tuvimos un cupón de regalo para el té de la tarde indulgente en el bar Arkle y decidimos visitar el fin de semana pasado. Nos llevaron a una bonita y discreta mesita con un pequeño sofá justo para 2 personas. Nos quitaron los abrigos y nos informaron de las diversas opciones disponibles en cuanto a emparedados y bebidas calientes. Nos acomodamos en sándwiches de dedo y sándwiches de caballero y disfrutamos de una copa de champán mientras esperábamos a que se sirviera la comida. El servicio es tal que no se siente apresurado y puede sentarse y relajarse y disfrutar de la experiencia. ¡Toda la comida era deliciosa - los 4 pequeños pasteles eran divinos y el té del desayuno inglés también era encantador aunque la tetera era muy pesada! En general, pasamos un momento agradable y relajante y nos las arreglamos para comer todo lo que nos sirvieron. Un regalo encantador, pero no me lo gastaría mucho si me estuviera pagando, debo admitir.
Anna H . 2019-01-07
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Realmente disfrutamos de nuestro té de la tarde en el bar Arkle. La bienvenida y el servicio fueron de primera clase, el servidor explicó las opciones que podríamos hacer. Nos decidimos por el té tradicional con deliciosos sándwiches, tartas y bollos. El Arkle Bar tiene un ambiente encantador, muy relajante y todo el personal fue muy eficiente y amable. ¡Qué lujo!
NancyandFred6 . 2018-12-12
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Encantadora bienvenida a la llegada. Ambiente muy relajante. Nos informaron que había un par de otras opciones, pero nos quedamos con el tradicional té de la tarde. Una buena selección de sándwiches, tartas y pasteles, y puede elegir entre una variedad de tés y café. Tarde muy agradable.
joyce04Wirral . 2018-11-30
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Gentlemen’s afternoon tea Great friendly service. Sandwiches excellent with top up offered. Lovely cakes and scones. Nice choice of tea. Couldn’t fault it
CheshireDave33 . 2018-11-24
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Nice environment and table service even when you are ordering a drink. Love the cocktails here and the atmosphere is busy but not overcrowded. Service can be a little slow at times but we prefer it when it’s not overbearing. Try the Posh Martini!!
kpovj . 2018-10-01
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