Based on 635 opinions finded in 2 websites
Based on 635 opinions finded in 2 websites
Opinions
Sunday Lunch Main and Dessert Excellent
Stephen Arnold . 2024-11-09
MORE AT Google
I have to say this was a very pleasant surprise. The most succulent chicken burger and the best chips (triple cooked) that I have ever had. Service was great too. 5* well earned I ate every bite as you can see from the photo. Delicious. We will be back
Trudy Godfrey . 2024-11-04
MORE AT Google
Lovely meals. Arkells beer is well kept.
Curly . 2024-10-24
MORE AT Google
Location good for the town, but pretty noisy outside. The room was a single bed unit so not big, but that's ok. The bed was not as comfortable as I would have liked.
Luke Mckend . 2024-09-25
MORE AT Google
we have stayed before at the angel hotel. each time we stay it is to meet our son and celebrate his achievements. this occasion the rooms are looking very tired with mold on the ceilings. we phoned 6 days before to book breakfast. we was informed that was no problem and discuss on arrival. when we tried this we were told that the kitchen was undergoing servicing and breakfast wasnt being provided the next day. this information wasnt provided freely. however meals were being cooked. what was even worse was that a corporate booking of 4 people were provided with breakfast the next day whilst we looked on hungrily ..... disgraceful
phil g . 2024-07-11
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Lovely restaurant. Fish and chips were cooked well, looked good and were a generous portion. The Gypsy tart left me bemused . It was served upside down, with the thinnest layer of filling which was still frozen! I love Gypsy tart so this was disappointing for me.
Seaburngirl . 2024-07-03
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I have always liked this pub, friendly and warm, has an old world feel. The food is great, last visited with family for lunch and we all enjoyed our lunch. Nice coffee, good choice on menu. The staff are welcoming
Binny Lane . 2024-04-28
MORE AT Google
Aldo and his team provided a buffet and space for my Husbands funeral wake. The area was set out with great thought, flowers and candles, the buffet was excellent and the staff were constantly clearing tables, replenishing hot and cold drinks, and keeping the buffet topped up and tidy and even bringing out extra hot chips. A first class experience that made a very difficult day easier, a massive thank you to all concerned
Yvonne Poole . 2024-04-19
MORE AT Google
I remember the Angel as a great pub for dinner. Not anymore, same old menu you can get at any pub, probably for cheaper. 5 bells is a level above, shame they are so busy all the time
tony d . 2024-02-03
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Comfortable room, slept well. The mini fridge, iron, and ironing board came in very handy. There were also tea & coffee facilities in the room. Our room was off the courtyard and very convenient and easy access to the highstreet with all the shops etc. Our room was a little tired in places, and we were unable to open the bedroom window, so hubby was a tad warm at times. We would definitely stay again.
Alli collett . 2024-01-08
MORE AT Google
Welcome was indifferent, just pointed to room, no offer to carry bags Room was shabby, cracked basin
Ali Gardner . 2023-12-29
MORE AT Google
Good beer and a nice cosy atmosphere.
Phil Harris . 2023-12-29
MORE AT Google
Went for Dinner. Very busy, lovely food!
Jo Bankes . 2023-12-26
MORE AT Google
Booked by phone to eat the day before. They took my number. When got there was told no food that night! Not that helpful with saying where else to go. Looked nice but I'll never get to see - would not try to go back for obvious reasons. 😤
Claire D (Web Fairy) . 2023-12-07
MORE AT Google
Always a good place to catch up with friends
AJ Smith . 2023-12-04
MORE AT Google
Went for Sunday lunch as walkins on the day. Staff were very polite and professional and this was one of the best roasts i have ever had at a restaurant fully recommend.
Andrew C . 2023-11-06
MORE AT TripAdvisor
Nice clean rooms everything you could need supplied. However room set around the courtyard beer garden. Very loud with pub goers shooting and singing at top of voices. Couldn’t have window open as you could smell smoke. Breakfast ok but bacon was streaky and had hardly been in frying pan. Ptobably won’t stay again due to noise.
karen T . 2023-10-21
MORE AT TripAdvisor
SO RUDE. Popped in to meet a friend for a few drinks, I had an empty can of drink in my hand as hadn’t seen a bin outside. I was looking around for my friend in each area and as I left the room, I assume, the Manager, rudely and abruptly shouted from his bar stool ‘bringing your own drinks in are we’. It was extremely unprofessional and I felt very unwelcome. We decided not to stay and went over the road where we were warmly welcomed and ended up having lunch as well. Highly recommend The Cross Keys Inn.
pollyanna c . 2023-08-09
MORE AT TripAdvisor
I only have praise for every aspect of this small, three star hotel. Comfortable, clean professional Nothing was too much trouble!!! Food amazing, so much so, that I ate nowhere else. Highly recommended! Fabulous stay!! Thank you, Aldo and his team Julie Burgon xx
Julie B . 2023-04-19
MORE AT TripAdvisor
Yesterday was my second meal in the angel. My first time eating there in the summer, I chose eggs benedict. Sauce and eggs were good, muffin was terrible..... Myself and my partner went for the Sunday lunch menu yesterday. We chose roast beef for £16 each. Was very nice apart from the beef. It was processed, sliced packet stuff that you can find in supermarkets. We were expecting something better. Service and staff were very good though.....
paulgA9807SW . 2023-04-03
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Nice cup of coffee, charged £3.70 no offer of a coffee and cake for less than what I was charged ! As advertised on website . A friend joined me about half an hour later requesting a hot drink but was told they were too busy ! Offered a cold drink instead …. What kind of Hospitality was that especially on a cold day
annettecR4661NE . 2023-02-20
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Popped in for lunch, I grew up in Bassett but not been to The Angel for a very long time!! We had a really nice lunch, the young waitress (long blonde hair tied back) was polite and attentive without bring overly intrusive. We will be back as it was a lovely lunchtime visit.
ch_8691 . 2022-02-05
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Very pleasant meal, not a vast menu selection but enough to choose from. Prices reasonable and all the food we had was very good, with good portion size. The atmosphere in the front bar area and lounge seemed quite nice but further back in the restaurant it all seemed a bit dull and dowdy. The service was ok - efficient but not particularly welcoming - the lad who served us seemed rather nervous and unsure of himself. Overall though a reasonable experience.
Dilly4472 . 2021-12-30
MORE AT TripAdvisor
Went here for breakfast . Ordered scrambled eggs. Waited 40 minutes then cancelled and went elsewhere. You need to get a chef who can cook multiple meals at the same time, not wait for one order to cook before starting the next. It's not difficult to cook more than one order check at a time, especially when scrambled egg on toast can be done in under 5 minutes. Also. Had to wait and age for coffee. Plenty of staff but little organisation it appears. Won't be going back.
762MikeP . 2021-11-06
MORE AT TripAdvisor
Comfy well equipped rooms helpfull friendly staff very good evening meals lots of choices for breakfast highly recommend we stayed over for one night as a stop off on way back from Holliday in Cornwall
L5886LUsued . 2021-09-11
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Went on a quiet evening and was told we could sit in the garden, and that someone would be with us shortly. Numerous staff passed by over the next 10 minutes, but were more interested in chatting to their mates on a couple of other tables. Then went inside to ask if someone could come serve us, to which the barman replied with a smirk “I guess so”, and made it seem like I was being demanding for wanting to be served. So I told him it’d been 10 minutes to which he replied “Yes?” as if that was totally acceptable. Incredibly rude and happy I left! Went over the road for proper service, and good drinks.
Wil S . 2021-06-04
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We arrived on a Thursday evening, the waitress acknowledged us and wiped the table and seated us. We explained it would be one quick drink as only had around 40mins. The waitress walked away without advising how to order or if she would be back with us shortly. We waited and waited, no acknowledgement from her again or from a gentleman who I guess was the manager. We carried on waiting then decided after 20 minutes to leave as we were running out of time and still not acknowledged by the staff-even though there were 5 tables outside. The pub looks lovely but be prepared to wait a while for your drinks!
LoveTravel141484 . 2021-04-29
MORE AT TripAdvisor
Lovely terrace area with comfortable furnishings and well spaced out. Super service by Chloe our waitress , food and drink perfect.
mercers18 . 2021-04-13
MORE AT TripAdvisor
Friendly service but awful food. We had the fish and chips and it was a really small piece of cod that was really overcooked. The positive is that the staff were really apologetic and took the meal off the bill. Its sad that the pub had a lovely atmosphere but the the food was lacking.
pappy01 . 2020-12-29
MORE AT TripAdvisor
Me and my son popped in for a quick drink whilst we waited for our chinese that we had ordered locally. We was greeted by a friendly waitress as we entered and shown to a table. She took our order and a gent bought it over to our table. I saw the waitress bring some food to the table opposite to us and it looked really nice. We will def be back here
Midlandsman56 . 2020-10-05
MORE AT TripAdvisor
...Good because we only popped in for a coffee at 11:30am last Saturday, and ended up staying until nearly 4pm! The four of us found a sunny table on the quiet outside terrace, where only about a quarter of the tables were occupied. Coffee turned into drinks, which turned into lunch, which then became more drinks.... The food was great, with excellent toasted sandwiches, and the wine was also good value. Service was prompt and efficient by the young lady behind the bar. Covid precautions were taken, with the toilets in particular being very clean. So our coffee stop turned into a £100+ shill-out, but between four of us, over four hours in a nice sunny setting, we thought it very good value.
Andy-S60 . 2020-09-18
MORE AT TripAdvisor
Planned a meal out with family and landed up here, which wasn’t our first choice. However all was fine. Good Covid measures in place. Menu very limited but food was great. Decent portions. Pub was very quiet - we were the only indoor diners and yet we were unable to have the original time we requested. Bit weird?
Dilly4472 . 2020-08-11
MORE AT TripAdvisor
Excellent Sunday Lunch. The food was really good and the service was excellent. A great friendly atmosphere. I highly recommend the Angel Hotel Royal Wootton Bassett
MarkO1213 . 2020-02-09
MORE AT TripAdvisor
Booked a table for two to have a Boys Lunch Out. A convenient location because we travelled from opposite directions / Goatacre and Toothill. As retired pals we were looking for a comfortable venue and a decent Pint; food was really an after thought.Our table was in the front lounge with comfortable armchairs. Dan was our waiter who promptly delivered our Pints to us. Conversation and The Beer flowed and we enjoyed the reunion. Our meal order was taken after the drinks were delivered and because of the banter we did not notice that quite a time passed, then we realised that the food had not appeared. I approached the bar to ask for a progress report; we had noticed that three tables of folks who had arrived after us were all enjoying their lunch! After another wait the meals arrived. A Salmon and Cheese wrap and a Sandwich. The food was satisfactory but nothing outstanding. Because we were out to enjoy our get-together we did not have great expectations. Dan did his job well and The Beer 'hit the spot'. On the other hand the food was ordinary. Would not place the same order again.We will consider The Angel for our next meeting.
HRH84 . 2019-12-10
MORE AT TripAdvisor
Lovely hotel with clean modern rooms friendly helpful staff and an excellent breakfast, a special mention to the young girl that helped check us in, sorted out a taxi cab number and served us at breakfast, she (and I wish I had asked for her name so I could name check her in this review) was absolutely brilliant, helpful, attentive and polite through out our visit, nothing was too much trouble an absolute credit to the hotel
Pauluk65 . 2019-11-24
MORE AT TripAdvisor
Dropped in without a booking on Sunday lunchtime.... excellent food and service. Faultless. Best Sunday food I've eaten for a while with plenty leftovers.. will definitely return.
803duke . 2019-10-06
MORE AT TripAdvisor
Myself and my partner stayed here for 2 nights whilst visiting the local areas.It is very central and great for the evenings to eat or drink in the town, the hotel is very clean and all the staff lovey especially a young lady called Chloe who works really hard but is pleasant, polite and will help you in any way she is a credit to their staff. We are on the first night in there restaurant and the food was excellent, I had venison pie and my partner fajitas.There is plenty of sightseeing to do if you are driving around, it was a very pleasant stay and would definitely stay again
nicolaf172 . 2019-09-15
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On arrival seemed like a nice place to eat with our grandchildren.Ordered food waitress was very good and helpful couldn't fault her. Went to order drinks Asked for a perk I with a splash of lemonade the bar lady put 1/2 pint of lemonade in the glass I corrected her. They ran out of Diet Coke on tap as they had a busy bank holiday so it was off. Offered 2 cans which ids cheaper I quote 1 hot and 1 cold but offered ice !For got the orange Jucie and lemonade I asked for but did it when I reminded the lady.Then the food arrived , my husband and grand daughters was fine but my grandson and my fish and chips was very poor for £14.95 it watched thinnest and smallest piece of fish I've seen especially fir the price. We asked for the bill and they charged 1.50 for 2 tablespoons of beans which I challenged and the waitress who was very good gave me £1 back.Twice I was asked if we enjoyed our meal and twice I said the fish was very poor and I wouldn't of paid £7.00 for it never mind £14.95.I did pay full price as no one really cared or was interested and we had 2 very tired children with us.If you want yo over pay and have a disappointing meal this is definitely the place to go.I'm being totally honest and this is based on our experience 30/08/19☹️
barnharv . 2019-08-31
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Walking down the high street of Royal Wootton Bassett you would not feel like you were about to step into what feels like a boutique hotel atmosphere- an absolute pleasure. A week day lunch time was quiet and we had the pick of many tables. We picked a table by the window to watch the shoppers go by. Pleasant and polite service. Great decor very welcoming sophisticated and made you feel special with out saying a word. Great selection on the lunchtime menu we opted for the club sandwich with chunky chips and the portion size was very decent and the flavours were spot on delicious! Regular bar selection of drinks and yummy looking homemade granola slices if you wanted just tea and cake. Could not fault this place and will definitely visit again.
Coast777 . 2019-08-01
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I am quite picky about food but I was impressed with the quality and taste, best chips ever, breakfast was even better
roughhouserosie . 2019-07-30
MORE AT TripAdvisor
This place is highly recommended,especially because of the magnificent manager Aldo and his staff.Really friendly and good hearted.It was a blessing for me to meet such a rare lad.Thank you for everything.
ANASTASIOS1975 . 2019-07-21
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It seemed the rest of Wootton Bassett was full or didn't serve food on a Saturday, but we managed to get a table at The Angel. The staff were extremely pleasant and tentative and very polite and helpful. The food was nicely cooked (we were two couples, and two of us had fish and chips, one had ham, egg and chips and one had the fajitas). It was reasonably priced and we had a very enjoyable meal.
Debbie S . 2019-07-16
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Not sure what really to say as could just go on with lots of negatives. Must have been a bad hair day as all the staff were miserable, scruffy and seemed like they didn't want to be there (apart from the young lady serving) Food was mediocre at best and a bit undercooked - but finding a hair made me gag. They don't wear hair nets in the kitchen I noticed. I did get an apology and a free glass of wine.
Mia M . 2019-06-22
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We hired out a room here for a 60th birthday meal. The weather was hot and sunny, making the ambience lovely. The staff looked after us very well - being just the two of them. The food was delicious and brought out to ya very quickly.
AmandaMoleno . 2019-06-04
MORE AT TripAdvisor
un bon pub anglais avec une nouvelle déco très sympathique. une collection de tire bouchons incroyable. une ambiance pub comme on aime. allez y c'est très bien.
nathlau2017 . 2019-06-03
MORE AT TripAdvisor
We found this hotel whilst looking for somewhere to stop for a drink in our way hone. What a lovely hotel. Lovely outdoor seating area and the interior is really nicely decorated. The staff were really friendly and it had a good atmosphere. We would have stayed longer if we weren’t travelling. I left my jacket there and they very kindly returned it to me by recorded delivery. What amazing people. Would definitely visit again and eat there next time.
Sharon P . 2019-06-01
MORE AT TripAdvisor
Just left the angel what a fab place really enjoyed it rooms are lovely comfy beds bath room is fully fitted with bath and shower! The food is excellent and hot plenty to eat and lisa n staff are so helpful and welcoming
elainem648 . 2019-06-01
MORE AT TripAdvisor
Had a veggie burger on carnival day, the cook made no effort to use separate utensils for veggie burgers and beef burgers and kept flipping the beef burgers on top of the veggie ones for good measure. Will not eat there again I’m afraid.
Burtlebird . 2019-05-20
MORE AT TripAdvisor
We arrived at quite a quiet time and ordered and paid for lunch at the bar. The drinks took nearly ten minutes to arrive, the starter of bread and olives over 20 minutes. Not to worry we thought. The main should be worth waiting for so we waited... And waited... And waited. 45 minutes in and we were asked if we were still waiting for our food. 20 minutes after that we were assured our meals were just being plated up. Food emerged from the kitchen, but not for us. More food... Still not ours. Realising there was now no possibility of enjoying the food if it ever arrived, we gave up and asked for a refund. Half hearted apologies were given and a refund only for the main courses. Really thought they'd at least give us our drinks on the house! Can't believe I wasted an hour and a half in this place. Plus it was chilly and the toilets were dirty.
Tw00wls . 2019-05-06
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Popped in on Sunday 7 April on way back from a long trip from South Wales to Essex.
TheAssessor . 2019-04-08
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My husband was taken ill on the day but the staff were very kind and helpful and nothing was too much trouble.
RWBadvice . 2019-03-28
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My friend and I chose the Angel for lunch and from the outside it looked cosy, with a log fire. We were given menus by a young waitress but then waited an unacceptably long time before we were approached again, even though the restaurant was not over-busy. Two sets of two adults arrived after us but were attended to before us. Finally my friend went to the reception area and asked when our order would be taken. An older lady came to take our order, steak ciabatta twice. She returned later to ask if we had ordered the steak ciabatta??? One of the couples had finished their meal before ours was brought. Unfortunately it was warm, not hot and most of the steak was inedible, fatty and chewy. This was the case for both of us. We told the young waitress who took the food away and came back to say that the price would be removed from our bill. Of course. We then erred on the side of caution and both ordered the ciabatta with home-made fish fingers and tartare sauce. This was served at a good temperature and was fresh and tasty. However, this was not the lunch we had hoped to enjoy together and in all we spent two hours in the restaurant due to the initial long wait and also the need for a second order to be brought to table. This left us little time to do the shopping we had planned before we needed to return to the car park.
bryc123 . 2019-03-04
MORE AT TripAdvisor
We had a great stay, lovely clean room, staff went above and beyond, well done will stay again. Lovely pub and food great.
rain1storm2 . 2019-02-12
MORE AT TripAdvisor
booked a superior room over the phone as was quoted £75 even though the hotels own website quoted £69. On arrival we paid £75 but it was agreed we could have cooked breakfast included in the price rather than continental. The room was ok but expected a king size bed in a Superior room. Breakfast was not good.Orange juice was almost empty and not good quality bread had to be toasted and coffee and tea in "urns". We ordered scambled egg on toast which was not overly hot and the toast was of the cheapest quality bread, jolly glad we did not pay for it. Staff had no interaction at all and when we left only said goodbye not "have you enjoyed your stay etc"
harrythewriter . 2018-11-21
MORE AT TripAdvisor
A really friendly place. Great atmosphere with friendly welcoming staff. The beer is nice and the food is really good locally sourced and cooked fresh on site.
MarkO1213 . 2018-11-17
MORE AT TripAdvisor
Very mixed reviews on this place - mostly not good. I always give a place a second chance, and this visit worse than the last one. Come on guys. The ambience isn't so bad, old building etc - just get the food quality right and the staffs attitude a bit happier. It can't be that hard surely. And your steak stinks. Overcooked lump of grizzle.
MitchHawkins . 2018-11-13
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Arranged our christening party at the Angel and were very impressed by Aldo and the team. The room was beautiful and clean and the food fresh and tasty. Would definately return.
M0nkey12345 . 2018-11-05
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We were looking for a nice pub to have lunch and decided to try The Angel. My husband had the roast dinner and I had Fish and chips. I ordered fish bites, chips and peas for my 2.8 y/o daughter and for my surprise our plates were exactly the same! The difference was how it was platted the the price!!! The point for ordering fish “bites” is because she could eat alone and it’s more appealing to her. She did not eat and we ended up bringing her food home. The price for the kids meal was £6 and they charged £8,45. We complaint and they gave us the difference. Customer service there was disappointing.
danimilatti . 2018-10-07
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Decided to stay again after our previous enjoyable stay. Rooms nice, clean, quiet and warm. Didn't eat dinner here so I cant comment on the evening meals but the breakfast is fantastic. Alex, in particular, is a credit to the hotel, very friendly and welcoming. Would I stay here again, definitely.
955jayneb . 2018-10-06
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Went for dinner last night and the food was delicious! Starter, main and desert & no complaints. We will be back again soon!
Millie B . 2018-09-25
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It was a treat for my birthday and this place always delivers fabulous food. Always good quality ingredients and the portion size is perfect. I had the belly pork which was divine followed by the raspberry parfait, absolutely delicious. Attentive service and very friendly staff, nothing was too much trouble. They have a nice menu here, something for everyone. You;re missing a treat if you don't pay a visit. Thanks again for a lovely meal.
Christine R . 2018-09-20
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stayed for one night visiting family,the room was very clean and modern,it had everything we needed including iron and ironing board.
nickiebee64 . 2018-08-25
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The food was good to very good. Lamb was excellent and desserts good too. Service was OK but diverted by a wedding reception. "too Busy" at bar to make a coffee"!!
rachelg_7 . 2018-08-18
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A small group of us went for food at the Angel. Overall it was a good experience, Good selection of lagers and a few ales. Fish and Chips was £14.50 and over all was quite nice but i would expect better execution for that price... Fish cooked well with a good amount of batter, tartar sauce was delish, the let downs were the watery mushy peas and the slightly under cooked triple cooked chips.
danhorr . 2018-08-10
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conveient mid point location for a family catch up, not too far from the M4. very close (15 min drive max) from the designer outlet. Sunday lunch was ok. Good value. just had a main course. it was pleasant. not the best I've ever had. Beef was better than Pork. The local town has nothing shop wise open on a Sunday so you will literally go for lunch.
chs_wales . 2018-08-07
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Wir sind zum Abendessen eingekehrt und fanden im The Angel Hotel ein etwas verwinkeltes, aber nettes Restaurant.
Peter F . 2018-08-02
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The new landlord (Aldo) has done much to improve the overall look and feel of The Angel, especially the outside with some very impressive floral displays, and I find him friendly and easy to speak to. Some other staff could do with a bit of customer training though. I had an excellent meal though and enjoyed the evening. Thanks Aldo.
Peter Y . 2018-07-23
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A group of 9 friends visited the Angel this week, as Royal Wootton Bassett is a good meeting point for us as we are spread all over southern England. In November 2017, we had a great reasonably priced lunch and the owner/manager at the time couldn't have been more obliging, plus the food was good, so it seemed a good idea to return again. Big mistake.
Megabellegirl . 2018-07-14
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I came here with a small group of friends for afternoon tea and I have to say that we were not impressed. The cakes were very dry and the sandwiches lacked variety. The only positive was that when we complained we were given a refund on our food!!
431stupot . 2018-06-09
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Duncan and Hannah used to run The Angel they were a fantastic team and ran a brilliant establishment. Often drank and ate there and at one time had a celebratory party for 80 people in their function room which was faultless (see my previous Trip praise)
Jonny1804 . 2018-03-03
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Met with warm smile on a cold winters night, all good so far. We where offered to quality food cooked to perfection, if only!!!
Billydryliner . 2018-02-16
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Excellent food and service, couldn’t fault it. Freshly cooked and pleasant atmosphere. Will maybe look to using for my stays away Whilst Working in our offices in Calne.
Paul G . 2018-01-31
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This place is very inviting with a well lit and warm atmosphere. There is also plenty of seating and the beer garden is very nice. The selection of draughts on offer isnt often that great and the drinks are in the upper range on the price scale. Regarding the food it has been a mixed bag. I have been here when they had a class chef (it was exceptional, a real gastro pub) and another time well.. when they didn't. However I haven't eaten in a few years so i will exclude that from my review. This is a great place for a group seeking a relaxing establishment with comfortable seating.
Penniless P . 2018-01-05
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My partner and I had a terrible experience and meal at this establishment. He has already left a review about an awful meal we have had recently, and I felt compelled to also review as he got an untruthful, slanderous and unprofessional response from the manager and not to mention that food and service I received was nothing short of tasteless rubbish and poor! The staff seemed not have a clue. Ordering a steak with seasonal vegetables and potatoes instead of chips would be quite simple you’d have thought?? And we asked if we could have carrots too - and the manager said he would go and find out if they had any [carrots] and let us know. He never returned to say they didn't have any - so when the steak arrived with chips and onion rings, instead of (very simply) of new potatoes and seasonal veg to include carrots, we told the waitress it wasn't what was ordered. She said she would go and get the seasonal veg (the very same SEASONAL VEG the manager pointed to on the menu when asked if it was possible during ordering and he said no problem) The potatoes (NO SEASONAL VEG) arrived 15 minutes later (the manager claims 7 minutes so not sure what timer he uses) my partner had already eaten his steak, but not the chips as he does not particularly like chips. It completely ruined the evening and the 'free’ small bottle of cider just didn’t cut it. The manager seems to think the bill was £70, when in fact it was around £54. He said the drinks amounted to £24 yet, firstly I was driving (so not drinking) and had a weak Shandy, and my partner had 2 bottles of cider. Hardly £24 worth of drink unless we’ve also been ripped off?? Someone can’t add up it seems and another unprofessional exaggeration. On paying the bill, we did complain to see if something could be done with the bill – yet to be offered only a free bottle of drink and not to be charged for the Veg that we didn’t have was rude, insulting and unprofessional. At no point were we offered £10 off. Another lie. At this point we said if nothing can be done, we’ll simply pay 10% of the bill and discuss the rest at a later date, a law you can use if need be in the UK when you get a bad meal. Now the manager is trying to infer we have done this before (we’ve not) and used slanderous language which my partner is now going to instruct solicitors to sort out. We will now be claiming a full refund for what we did pay for the shoddy service (luckily paid for by credit card) and bad meal and escalate this matter until sorted no matter how long this will take. The bad food and service ruined a birthday meal, so we shall take our business to better eateries on the same street as the Angel really isn’t that good or professional. Living mostly in Spain, when we do venture home to Wootton Bassett, we often like to eat out and this is simply the worst place in this town. A very disappointing restaurant with poor quality food and extremely bad, unprofessional service. We look forward to getting a full refund.
Mia M . 2017-12-27
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I have to say that the service i received was good - friendly and professional and good ale. However the food was not of the same standard. Ordered Fish and Chips from the bar menu. When it arrived it looked good and the fish, not the batter, was very tasty. The batter on the fish and the very poor chips left a nasty taste in my mouth and overall did not enjoy this meal nor did i feel i had value for money
187047PeterR . 2017-12-22
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Ok. So thought I'd have a nice meal with my partner for my birthday. Splashed out on a £25 aged steak and asked for it with new potatoes and seasonal vegetables (and carotts if poss) No problem I was told. Then it turned up with fries and onion rings??? So waitress took it away for 10 seconds and then put it back on the table and said she would get the vegetables. 15 minutes later, I had finished eating the meat when a bowl of potatoes arrived???? Too late I said and also, where are the vegetables??? Total disaster. A poor weak "I'm sorry" was all she could muster.
MitchHawkins . 2017-12-21
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Visited on 1 December for drinks during Christmas Lights evening in Royal Wootton Bassett. Mulled wine £5.95 compared with £3.00 at Cross Keys across the road! Requested a coffee later in the evening, but was advised not serving coffee which surprised me as this is an hotel. Then visited the ladies and found no toilet paper available. It was a busy evening but no excuse.
KJ242014 . 2017-12-13
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Stayed one night at the Angel but was pleasantly surprised. The hotel was really good value as I got breakfast as part of the deal. Charming look as it was all done for Christmas and felt warm and welcoming. The staff were attending and friendly but never intrusive. The room was in the new part of the hotel at the back and there are no phones in the room so any queries you would have to go back to reception. But the room was extremely clean and warm and I didn’t have any cause for complaint.
Sara W . 2017-11-27
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Rooms, clean, comfortable and smart. WiFi not working. Breakfast was good with plenty of choices. Evening meals beautifully presented and delicious, though portions from the a la carte menu were small. Choose from the bar menu if you are hungry. Staff friendly and helpful. The older part of the building has lots of charm with a big open fire in the longest bar.
janlloyd24 . 2017-11-26
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Had a few rather below average experiences at The Angel previously but it’s under new management & we wanted a local venue for intimate family supper so decided to give it another go....
Gill P . 2017-11-18
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We went for supper last night ... a bit 'spit and sawdust' as you walk in but don't be put off, there is a quiet dining room at the back. Small but interesting and innotive menu, plus some of the more classical pub food. We chose a more fine dining option - starters were homemade tagliatelle with black 'trompettes' and the quail. For the main course we had the breast of duck and the roasted cod with cauliflower. A delicious chocolate parfait ended the meal. The portions seem a little small, but in fact are beautifully balanced and allow you to happily eat three courses. Other diners were having enormous fish and chips and also the chateaubriand which looked fabulous. Good service, friendly staff ... although they need to walk a little slower as I was starting to panic with them! Well worth the visit.
minesapint13 . 2017-11-11
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Went here with friends for a meal at the weekend. We were warmly greeted and shown to our tables. The menu was a bit limited. Most of us had the steak. My steak was very tough and didn't have a great deal of flavour. Chips were very good. One of us ordered the belly pork, when they ordered it, the waitress said it wasn't very big and she might like to order some vegetables to go with it! Again the meal was ok.
Paula B . 2017-10-04
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Th Angel is an old pub in the town, been through some reincarnations, currently more of a restaurant than a pub. It has a pleasant, light front room , a good, plain bar at the back and some dark and fairly claustrophobic rooms in between where food is also served. The food is, to be fair, very good and would warrant an excellent rating for the hotel if it were better kept and managed. The staff are generally friendly and good at their jobs but when rowdier clientele arrive they don't really manage problems well. Another point to be aware of, smoking is, obviously, only allowed outside but this place does allow vaping indoors. For me that's enough to deter me from going there in the evenings, I've has several instances of 'aggressive vaping' in there, people making sure they exercise their 'right to vape', in vast clouds of unnecessary waste and unpleasantness for those of us who don't indulge. But again, using the place during the day has been very enjoyable..
taizokai . 2017-09-08
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We stopped in RWB for lunch and were attracted by the signage and decor of the front of The Angel. We ordered battered fish and chips and loved the whole meal that came with the loveliest mushy pea purée and some home made tartar sauce. Truly wonderful.
Pigsqueeza . 2017-08-19
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Pleasant place to stop off the M4. Coffee was a good quality, surroundings we very pleasant. Parking looked like it could be a bit of nightmare, but we found a space near by.
Sara P . 2017-08-09
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Just returned from a 2 night stay here. Hotel has been refurbished to a very hight standard throughout. Our room was in the Courtyard at the rear of the Hotel. Lovely cosy room with a nice bathroom, toiletries, iron & board, hairdryer and a fan in the wardrobe. All lamps & soft furnishings were of a high standard. Tea tray stocked well with glass bottled water which was replenished. Ate in the restaurant the first night, typical pub grub, slightly over priced and fancily served i.e burger on a chopping board, with a separate dish of fries, and 2 further pots of sauce...local ale was good. Breakfast on both mornings was faultless. All in all a pleasant & comfortable stay.
Debs O . 2017-07-14
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Main review on the Hotel side.However to be charged £2 for extra gravy when having the pie is a real low.Speaks for itself when that happens.Next they will be charging for extra napkins or to have other condiments. Poor.
James_Lincoln . 2017-06-05
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My husband and I had a meal here 3rd June. My steak was over cooked although I asked for a medium, my chips and my husbands fries were very over cooked and the peppercorn sauce was watery. The waitress didn't return to ask if ours meals were ok although she wasn't busy, just chatting to other staff. Was given 10% off our bill.
Michelle F . 2017-06-04
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Good starters first day - 3 for £12 to share: squid with garlic mayonnaise; crispy chilli beef; mozzarella and tomato. Husband had pork - rather dry. I had chicken in breadcrumbs with parmesan sauce which was awful. Two pieces of chicken in breadcrumbs in a dish covered in cheese sauce and tomato slice which had then either been put in the oven or kept under a heat light because the ends were dry and, where covered in sauce, the breadcrumbs were soggy and tasted quite unpleasant. This was deducted from the bill. Second day no starters, steak pie which was OK and fillet steak was OK but rather expensive. Peppercorn sauce just tasted like cream with peppercorns in it. Dessert of white chocolate cheesecake with raspberries was lovely and we also shared a cheeseboard which was good (but had to ask for the chutney). Evening service was good. Like the hotel, we found the Angel restaurant to be inconsistent.
LindaMP51 . 2017-06-02
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Old pub Modern very well decorated rooms . Extremely comfortable beds. Tasty breakfast delicious toast.
Swansea mrs . 2017-06-02
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Been many times before but not often for breakfast.Still the same staff, lovely quaint interior with a welcoming front portion where you can sit and watch the world go by on Bassett high street.Menu was varied enough to suit all tastes. I though the previous time I visited it was more expensive, this time around it seemed really reasonable, especially for the quality of the food.I'm sure to revisit in due course, a bit of a banker for a quality brekkie
Lostpassport . 2017-05-02
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We took the family here for lunch including a 3 year old & baby. Child friendly & a good varied menu. We were very impressed with our food. Beautifully presented. Waitress very helpful.
lynn m . 2017-04-11
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Both enjoyed dinner at the angel this evening. Good service, very tasty food, especially the white chocolate cheesecake. The dessert was delayed due to a problem in the kitchen. Bill was reduced without us complaining. So really pleased with how things went.
Anthony G . 2017-02-18
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We enjoyed 2 lovely evening meals here as part of ur stay at the hotel. Lovely open fire burning and live music too!
jillyfishuk . 2017-01-31
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I had steak n chips. £24 for just the steak, mushroom and tomato. Meat wasn't great, would expect a proper cut of meat for that price. The chips have to be ordered separately, but they weren't fresh from potatoes, they were the big fat sort that don't taste like proper chips. Overall for poor quality steak chips and a soft drink it cost £30, not at all worth it. Service was ok though and it was a nice enough place.
DA_2011134 . 2017-01-19
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Haven't visited The Angel for about 50 years, the food at that time were crisps with a few rolls.The inside was easily recognized as I remembered it, but when the food came.. WellI was plesently surprised. It looked good and tasted even better, the mussels were plump, with a tasty sauce, my wife's option also looked and tasted good.I even had to have a dessert.The service was excellent, and the waitress seemed to be happy in her job.It was an enjoyable visit, and I will not wait anther 50 years before our next visit.
MAT900XLT . 2017-01-14
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We went her on Saturday night great staff and food parked outside the door free parking a nice little village
Lou504 . 2016-12-04
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We decided to visit The Angel for dinner with friends. We had been there before on several occasions but this was probably the best experience so far. The staff were very friendly and helpful and there was a Specials board in addition to the main menu. We all ordered different choices and each of us were delighted with our food. The local lamb dish was delicious and the meat was perfectly cooked. The starters were good and the desserts were lovely, done with imagination and an unusual but delightful twist. We all enjoyed the evening and were very well looked after by all the staff, including the manager who was very attentive. We are local to Royal Wootton Bassett and are so pleased that The Angel is offering such good food in a comfortable and welcoming environment. Thank you!
DiscerningDame . 2016-11-25
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We recently come here for business lunches on Friday's to get out the office. The sandwiches are so fresh & the bloomer bread is amazing. Massive sandwiches with great fillings! Couldn't fault the food or staff here. Staff are very friendly and quick to serve you. Great varied menu and not overpriced.
iamjw1990 . 2016-11-15
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Great setting, roaring open fire.Varied menu and food presented well and tasted great.Its worth a visit
Lostpassport . 2016-11-05
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Former employee posting: Do not give this company your custom. Employers have refused to pay owed tips and outstanding holiday pay to all staff despite consistent reminders, and are now withholding tips and threatening employees. Tips have not been received by staff since January this year. This was a hard working group of employees who do not deserve to be treated this way. For a pub with expensive pricing the profit is not seen by those doing the hard work.
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