The Ancient Gatehouse Hotel in Mendip

We have enjoyed numerous meals here but in the past couple of years quality seems to have steadily dropped, normally I would not leave a negative review to state this and put it down to a(nother) "bad day" in the kitchen. Last Sunday we ordered 3 x takeaway fish and chips and when we asked for a glass of tap water for our 11 year old son this was refused and we were informed we could only buy a bottle of over-priced mineral water. I questioned this and the surly staff member was insistent that no tap water was available. Thinking this must be a mistake I emailed White Row to complain but after a week I've received no reply. Please don't profiteer from selling water to children (paying customers!), it is cheap and nasty, and your lack of response speaks for itself. ------- Thank you for your reply below. An email was sent to cafe@whiterowfarm.co.uk last Sunday We did not request to dine in a playground. We sat at a table on the porch directly outside of your front door and nowhere near any playground. Obviously one should avoid glass in a playground and it is ironic therefore that you use this as the reason to sell glass bottles. Other cafes overcome this by providing disposable paper cups or re-usable plastic cups for outside use. An offer to pour a glass of water at the counter while ordering would have sufficed...

I needed some underwear to go under a special dress and wasn’t sure what I wanted. I approached a sales lady called Sonia who was amazingly helpful. She interrupted what she was doing and found online exactly what I needed and even ordered it for me. Many thanks Sonia

Friendly and very reasonable prices

Great lunchtime food, beautiful log fire and relaxed atmosphere. Would recommend this as a great place to eat, will definitely be coming back!

Good food and friendly staff, choice for being a veggie a bit limited, but good find when we were feeling hungry