The Ancient Gatehouse Hotel in Mendip

Our first fail at one of the 'Lounge' chain - and an extremely disappointing one. It took over half an hour for our food to arrive, and when it did so, it was cold, with the sauce congealed around the noodles. Cutlery was promised, but the member of staff then disappeared for several minutes. There was no sense of urgency at all. We were given an apology and a full refund, but then had to go elsewhere to find our lunch, and consequently found that we had insufficient time to enjoy our one day in Wells. It was clear that other customers had also experienced considerable frustrations. The poorest dining experience we've had for a very long time.

What a little gem and great value, Located on the edge of a small village. A surprising large hotel and restaurant. Very large car park, Great views. Inside is modern but contemporary vibe. Check in desk, not open 24 hours. Room service is available. Bar - Good selection of drinks including wine, cocktails, lagers and real ale ( no sparklers). Dogs allowed in bar area. Food - there is the bar area and at least 3 other rooms. Good food selection including vegetarian and vegan. Very good value with a daily speciality at an amazing price. Rooms - my room was large, great shower, clean. Rooms cleaned daily with fresh clean towels. Tea and coffee with biscuits. Water also provided. Smart TV. WI-FI - free WIFI throughout the hotel, and good speed

I needed some underwear to go under a special dress and wasn’t sure what I wanted. I approached a sales lady called Sonia who was amazingly helpful. She interrupted what she was doing and found online exactly what I needed and even ordered it for me. Many thanks Sonia

Lovely sunny spot for people watching. Shame about the miserable woman serving behind the till. Must be the owner as no one would employ her with that glass half empty approach. Smile we are paying your wages!.

Value and friendliness! We'd be happy to return any time.