The Anchor, Pyrford Lock in Woking

Family of 4 visited for Sunday lunch. We were seated next to a large table with lots of very noisy children! We all ordered the Sunday roast. Only choice is beef, cooked pink, or veggie. Staff were friendly but very young and need more training. Slow to take order and lacked knowledge of menu. 2 draught beers arrived but waitress didn’t know which was which. Or what they were! Roast beef was very tough and almost inedible, even though we asked for 2 well done. Good sized portion though and lots of well cooked veg. Coffee arrived but didn’t Know if this was latte or cappuccino. Recommend they invest more time in staff training to improve the guest experience. We won’t be rushing back.

This place is all about the location. Food is average and mainly reheated. There’s no warning that 10% is automatically added to your card (no cash payments).

Really looked forward to visiting this restaurant. What a let down, poor menu choice, food was not home cooked, ready meals warmed up. Small portions and very poor service!

Food portions not great, my wife had a fish pie and greens that didn't look great needs to be bulked up with more veg and presentation needs to improve and the rest of the meals needs to be bulked up for the price payed.

The anchor has improved a lot over time, I've been passing it a few times and years ago this place was absolutely terrible. The food is now a lot better and service seems good all around too. The fish and chips especially taste very good. The let down is the price, all things considered they're charging restaurant prices for what's essentially just classic pub food at a good quality. Overall a solid place to eat after a nice walk down the canal next to it, but don't be surprised if the bill is higher than expected

We had a lovely pub dinner after a day out at RHS Wisley. The food was excellent and came quickly. The staff were very friendly and gave the children an activity bag with puzzles and colouring. The scenery by the river and lock is beautiful. Will definitely come here again.

We wanted somewhere to have lunch after visiting Wisley gardens and the Anchor was very handy. We knew it would be busy being Easter Sunday but the service and food was as always excellent. Sunday rare roast beef with all the trimmings was excellent and beautifully presented. Well done.

Visited having booked online and was greeted by a surly woman who looked uninterested. When she showed us to a table which was right in the corner she huffed and puffed when we asked whether we could sit outside. Despite the website saying breakfast is served until 12 - it wasn’t. She told us that they hadn’t been serving breakfast today, which was quite strange as people were finishing theirs. We’re told that we could have lunch from 11:45. So I ordered a couple of drinks at 11:40 ish and asked if I could order food while I was there at the till. No. Went back 5 mins later and ordered it, a burger and a toasted sandwich. It was plonked on the table by another surly member of staff, no cutlery, napkins or offers of ketchup or anything. The burger looked Ok but the meat was like supermarket value frozen burger. The toasted sandwich was better. The location is the only thing that saves this pub. Outside with a drink is nice. But food, service and attitude is just shocking.

Anchor is a lovely pub, dog friendly, food is great quality and at very reasonable prices. Hot chocolate pudding is absolutely delicious

Heya. Yesterday was my first time ever at this pub. This is my favourite Guildford pub now. I came here yesterday for some white wine and the service is good as well. Thank you so much. I will definitely return in the future. Next time I’m going to order the food too. Five out of five stars. Recommended if you are in the area.

Very cosy riverside pub where i have been coming since i was 5, now bringing my grandchildren for lunch-tasty food and drink, good service.

The Anchor is set in an idyllic location (even in the chill of early March) on the side of the canal/river, and the inside is just as pretty as the outside tables. The menu range was good, lots of choice, and the pricing reasonable - but I suggest you try either of the two pies (one steak & ale the other fish) as they were both amazing!! All the staff were friendly and polite and made our late lunch a pleasure for the entire family. We will be back!

Really poor and slow service and a very cramped table Unable to move our chairs due to being next to the fire and the other side of the table was a rack with fire extinguishers also there was a small table with arm chairs that was so close it was claustrophobic As one our group was in a wheelchair it was not convenient to move tables once we were all seated Although the restaurant was not that busy the service was very poor we had to serve our self with water and go to the bar to order our drinks After taking our order the waitress returned to tell us that the fish pie was not available but we had to request to see the menu to reorder The whole experience was not up to the normal standard we expect from the Anchor however when the food did eventually arrive it was fine

Such a shame this beutiful gem with stunning setting offers very poor quality and expensive food. Very unhelpful unexperienced staff, zero customer service, will never come back here to eat! Lovely for a summer drink by the river, just about that. Shame.

Me and my husband were looking forward to coming to the Anchor for Sunday lunch. Sadly our roast beef was not edible. Very tough. Yorkshires, veg and gravy nice. We were offered 15 percent off the total bill and a free hot drink. But still a lot of money for a Yorkshire pudding veg and gravy. Speaking of pudding, we didn’t want to stay for dessert so cannot comment on those. Overall a very disappointing visit. Came away feeling very disappointed and hungry. Setting is lovely though. I can see it being a great place to sit outside in the warmer months with a pint in hand. But would avoid the food.

Great service, excellent food and good atmosphere. The staff were very attentive and friendly, both at the table and the bar. Didn't feel rushed and enjoyed a relaxed meal.

My friends and I visited the Anchor lunchtime today and had a very good experience.. The staff were friendly and efficient, even though they were very busy, and we were late arriving after our golf game overran. The fish and chips dinner was superb and...

Excellent service at a first class venue. Staff very friendly and knowledgeable. One of my favourite restaurants.

Recommend by a friend who's been working nearby and so pleased we stopped. After a lovely day at RHS Wisley we were welcomed by a super member of The Anchor's Team who had a wonderful way with everyone. The food was really good, nice selection...

We had a great Saturday lunch at The Anchor; it’s is a beautiful setting on the river Wey, friendly and prompt service and really delicious food.

A really lovely pub. The staff were lovely. One of them suggested an orange gin with lemonade and now this is my favourite drink ever. We took an age to order but we weren’t hurried at all. I ordered steak which was really disappointing- chewy...

I can highly recommend The Anchor. The food we had was excellent. The staff were very friendly and attentive. Will definitely go back.

We were staying with my son and he booked Sunday lunch at The Anchor at Wisley. What a lovely (if a tad busy) setting, nestled on the river bank next to a narrow bridge and Lock gate. Very popular and busy so service was a...

Great lunchtime, my friends and myself visited visited the Anchor one lunchtime after a round of golf even though the pub was busy the assistant manager called Julia showed us to a lovely table overlooking the lock very soon a waiter came and took our...

Great food. Great service. Grace our waitress was friendly and really helpful. Would definitely recommend.

Friendly, relaxing and great service! Lovely food. Good time was had by everyone. Will come again soon

This was to be a lovely friendly place. It looks like the management changed in bad not good. Short personal, the one around very rude, food 6 out of 10. Also you will have to remember…THEY WON’T ACCEPT CASH ANYMORE. 🤷‍♂️

This ia a pretty spot for a drink but I'd never go again to eat. The service was slow, The bill was nearly £100 for 4 people (with no alcohol), one of whom was a child menu. We had simple food - the chicken bacon...

Attended with a party of four, including 2 elderly parents. We'd been to the Glow at Wisley Gardens and then went on to The Anchor. Initially they weren't sure if they had room, but Kara made a recommendation and moved some tables around. Service was...

Went for a family meal after Wisley glow, paid a deposit and gave meal choices before visiting. The meal choices for vegetarians is poor. Most of us opted for the roast turkey/ winter roast. The meal was well cooked but the vegetable portions were small....

As a vegetarian the options were not great. The food was very average and not worth what they charge. Previously had been there a year ago and loved the food and there were so many more options.

Why is all so different and wrong when another pub in the group - the Black Rabbit in Arundel - is so good? The atmosphere and service were all a bit depressing and harrassed but the food was not too bad. Could do better me thinks.

Have dined here in the past on a few occasions, the most recent before this last time being 12-18 months previously, food and menu choice on that last occasion was very good. This last time however, the fpod was poor at best. The menu now is just not good enough and had we looked, we probably wouldn’t have bothered going. The place was almost empty on a Saturday evening when it should be packed. We won’t be going back until something drastically changes.

Had high hopes for a good family lunch after a lovely morning at Wisley Gardens, great parking, lovely setting, sadly that is where the good stuff ends. From the moment we set foot through the doors it was a disaster! 2 staff on welcome desk, both on the phone, so no greeting, not even a nod in our direction, so we stood there waiting to eventually be seated by a young lad that looked as though he would rather have been anywhere but greeting us. In all fairness we got a lovely table by the window and were given menus. After 10 minutes and no one asking us if we wanted a drink let alone to order, husband decided to go to bar to order drinks, looking forward to the ales he saw on tap as we entered. Sadly both ales were not available, no matter, we ordered a different 2 beers and a glass of wine, paid our 20quid and returned to table with drinks. 20mins in and still no sign of anyone coming near our table, we managed to attract the waitress and order, no mention of the long wait that was to come. 10 mins later our 1 small starter arrived and was devoured in 5 mins. 45 mins later reminded waitress that we were still waiting. 1hr in reminded waitress again that we were still waiting 1hr 15m in we asked to see the manager. 1hr 30 mins in we finally received our very mediocre meals. Not once in the whole time we were there did anyone ask us if we wanted a drink, we were extremely dissappointed and after telling the manager we were not paying for any of the food she accepted this and we left, never to return. All around us it was carnage, one table got wrong drinks, another table sitting for over half an hour with dirty plates on table, another table sat for 30 mins with coats and hats on, card in hand waiting for waitress to approach them to pay. The whole set up is a disaster and staff training is badly needed. With over 500 poor or terrible reviews surely the management can clearly see the need for a shake-up.

Popped in on Halloween. Staff amazing, food was lovely, our children and dog were so welcomed. Can’t wait to visit again

We are regular visitors to this pub as it is on our dog walk so makes the perfect stop for a cuppa and a slice of cake. On this particular occasion, we were met at the door by a gentleman named Colin who welcomed us in from the torrential rain outside along with our very wet golden retriever. He told us to take a seat and said he'd bring over whatever we would like. I said I'd have a slice of lemon cake if they had any with my coffee but unfortunately it turned out to be carrot cake on the counter. As it's not my favourite I declined, Colin then said he'd see if there was any lemon cake in the kitchen and went off to look and came back with a whole cake . He brought it over along with our coffees. What Colin didn't realise at the time, was that it was my birthday and he'd just gone above and beyond to make my very wet and soggy birthday morning extra special. Sometimes it's the little thoughtful gestures like that which can turn someone's day around. Thank you Colin. Colin is a credit to your team and is also amazing with dogs too. (I will be back for the rest of the lemon cake soon Colin 😊)

A good location. The service was friendly but between ordering and being served our meal was far too long. The menu was extremely limited and in our view significantly overprice. Portions were on the small side

Visited with my sister as about equidistant between our homes (opposite sides of Surrey). Nice big car park and easy to find. Great service and great food. We chatted for a whilst afterwards and didn’t feel at all rushed. Hope to come back on a sunnier day so that we can possibly sit outside or go for a walk along the Wey.

Sunday lunch for 6 Ordered drinks then food .Food arrived first had to remind staff about drinks, which arrived 5 mins after food, three of us had Beef I asked for Horse Radish “sorry we’ve run out”not happy! Beef looked good but was chewy and hard to cut. Two had Chicken and were happy,One had Pork which was nice but ,Apple sauce?”sorry we haven’t got any”.Cheesecake was good , company was good its a nice venue in a lovely setting but food and service was very average and the lack of basic condiments for Sunday lunch is pretty poor!

Menu looked good, but never got the chance to sample it. The maitre'd was not at all welcoming, although he did give us a menu, and showed us to a table and explain it was waiter service. Even though we're three waiting staff serving the area as well as the maitre'd. Twenty minutes later, and despite asking twice for our order to be taken, no one seemed to want to know. Other customers arriving after us had their orders taken! Needless to say we leff. Give this place a wide berth.

Service was slow / ineffective. We had to get our own menus and prompt them for things. The menu is plain. Specials sounded nice. Quality of food was good but portion sizes on pasta dishes were very small. Overall very disappointing. Been years ago to this place and it used to be much better. Setting is nice but I wouldn’t recommend for dinner - much nicer pubs in the area.

Just passing the area on a sunny Saturday morning so stopped for brunch Set by the canal with lots of tables outside truly a fabulous spot Just had brunch but food was good as was the coffee Friendly service and parked the car in the car park while we went for a walk I would recommend

A really beautiful spot by the canal. Well organised friendly, helpful staff. Efficient service. Wide choice of food offered. Our sandwiches with gorgeous skinny chips were spot on !

Saturday afternoon drinks , after canoeing. This pub is so beautiful right by the lock. Lots to watch and see, Staff were so busy but very efficient and polite. Recommended drinks and had the whole place had nice atmosphere. Tables were cleaned and cleared quickly. We didn’t eat but all the food we saw delivered to people looked and smelt yummy

Eight of us met for a reunion meal. It was a sunny day and the pub was very busy. The staff were young and inexperienced, either getting things wrong or having to be reminded eg jug of water for the table. My husband and I both had the roast beef Sunday lunch but it was mediocre with tough stringy beef and soggy roast potatoes. On the plus side the apple tart was delicious! I appreciate it must have been hard for the kitchen to keep up with the demand but the main course was a let down. The pub has a wonderful position and you can walk along the river towpath from there. It might be better to visit weekdays when perhaps it is quieter.

this place is an absolute delight...good food (brilliant Fish & Chips) friendly and helful staff and a good range of beers; the 4% Bitter (sorry, forgot the name) was outstanding and an ideal daytime Bitter. It is also a beautiful location with a large outside...

Lovely little pub in idyllic settings, sat by the canal. I came for a couple of pints here on a sunny afternoon with a friend, ordered a cider with ice (I like it very cold) and the barman let me sup half the pint before...

Lovely setting alongside lock with eating facilities outside and in pub. Well kept property with pub meals supplemented by delicious daily specials. Pleasant and efficient staff make the outing a special occasion.

I rarely write reviews , but I have just returned from a lovely Sunday lunch at The Anchor and felt compelled to tell you how good it was The staff were welcoming and helpful (the barman who overhead me talking about what alcohol free beer...

Sat outside adjacent to the canal and enjoyed a delicious unrushed lunch - 2 tasty fresh Mac 'n' Cheese with fried mushrooms and well dressed salad. Followed by 1 plentiful apple pie and ice cream and 1 hot chocolate pudding with salted caramel ice cream....

Found this place online looking for somewhere to have a meal on our 20th Anniversary. the hotel we were staying in couldnt accomodate us and to be honest I'm glad they couldnt or we would'nt have found this little gem! We were welcomed by one...

First - I need to salute the efforts The Anchor have made to improve service by increasing staffing levels - and it is great that often one can place orders from the deck seating area rather than joining a very long queue. However on today’s...

Unfortunately from our experience we can not offer any positive comments about our lunch at the Anchor Pyrford. The menu was very limited, even then certain items sere unavailable. The food was poor . It seemed it had been cooked and left under a heater...

We booked this visit without reading the comments on Trip Advisor - just before leaving for the venue I did read them, they were dreadful - but we had already booked. What a pleasant surprise - everything about it was good, the welcome, the service,...

This used to be such a nice restaurant. How times have changed. The menu is small and even then a number of items were unavailable. the portions were small, the meals poorly cooked and not hot. probably had been left under the warmer in the...

The Sunday lunch was poor. Tough grey beef, overcooked veg, soggy Yorkshire. On the plus side it is a great location and staff are well trained and courteous.

This is such a lovely pub. The location and setting is idyllic. We walked along the canal and stopped for coffee and lemon drizzle cake which was delicious. It's just perfect for sitting and watching the boats going back and forth and watching the cars...

First the location is perfect, right besides the water course. But sadly it seem that this establishment is riding off the back of it location. Relatively limited food menu, when I went to place my order I was advised that there were no Prawn Cocktails?...

We arrived without a booking for a late lunch. We were greeted by a friendly gentleman. Shown to seat and ordered drinks. Drinks arrived promptly as did our meals. Food was hot and well presented. All staff were pleasant and friendly. Will certainly return

Living locally for over 30 years and sadly this potentially fantastic venue still cannot produce decent meals Hall and Woodhouse should sell out to a chain that can …

Been here several times pre pandemic, always enjoyable, great location for dog walking, invited family from Kent to join us for lunch and walk. Poor experience, ordered drinks, and food at same time, limited choice for Veggie family member, 1st choice (salt beef sarnie) out...

VENUE:- WONDERFUL. STAFF;- HELPFUL AND FRIENDLY. BEER:- GOOD FOOD:- AWFUL! TWO OF US OPTED FOR CHICKEN SALAD ONLY TO BE SERVED FRIED BITS APPROX 10MM SIZE. AS A RETIRED HOTELIER I WOULD ESTIMATE TE FOOD PROFIT % TO BE 99.99% VERY,VERY POOR I WOULD INVITE...

It’s a nice pub, great location and friendly staff. But your food portion sizes are criminal for the prices charged. Chicken and Bacon salad which was £13.75 comprising of no more than one small chicken mini fillet and a rasher of bacon sauce in a...

It was Monday 18th May, A family reunion. I looked at the specials, Sole meuniere, £21 I asked the waiter if it was Dover or lemon sole, he told me it was Dover, and on the bone. I know that dover sole is very costly...

We were in the area and met up with our girls who live locally. A good location by the canal with a large car park. Plenty of entertainment watching idiots trying to cram lorries through the bridge width restriction! It was late in the afternoon...

Such an amazing setting when the sun is shining even thou busy lunchtime Lisa took time to take our drink orders recommended what drinks where nice to have in this weather, the menu was good a lot to choice from also Lisa gave us her...

Mid week dinner, group of 11 after visit to Wisley, booking for us was fine, and table all ready for us inside. Service was friendly and polite and efficient. When ordering I would stick to standard pub meals, the fish n chips and burgers and...

Good. Venue and Great members of staff. Menu was limited but good food. Could have a special board in addition to the general lunch menu.

Very enjoyable lunch and drinks. Thank you to Joe Upton who served us. His customer service was excellent. What an asset to the team, very engaging and fabulous service

Absolutely brilliant service as we were such a large group of four with two massive dogs!!!! (Small ponies) staff looked after us especially Joe and Oliver !!! They were exceptional looking after us, the two dogs and dealing with other clientele wanting to meet the...

Busy, very poor service. Poor menu selection. Expensive. 2 meals came and we had to ask for the other two. Had to ask for Menu's. The veg with one meal was terrible - we complained and got another portion after we had all finished. Dreadful....

Ordered steak pie. Got chicken & ham. Chefs comment was. Did I enjoy it (which I did) well what is he moaning about. Ladies toilets were disgusting. Servise was slow. Was not worth the £120 we paid. They are just raking it in because of...

What a loverly place to spend the hottest day of the year at. Even tho the place was packed and all the staff were clearly rushing round under immense pressure to serve customers as quick as possible. Lisa the bartender still managed to greet us...

Great setting overlooking the canal. Lunch was excellent and orders taken and served promptly by Oliver. Our orders were taken at our table so maybe they have changed how things are working there - we did not have to queue at the bar as previous...

The scotch eggs was amazing! (if your a fan) and amazing service from sara and oliver would defiantly come again and recommend to a friends.

Had such a lovely experience both our waitresses Sara and waiter Oliver. They made sure we were happy and the service was impeccable I hope they get the praises they deserve! Would definitely recommend 😁

Went out with the aims of getting a pub lunch in the sun and found this gem of a pub right by the canal in pryford.Not only was the food delicious , the service did not let us down. We were served by a lovely...

Just returned from a lovely relaxing lunch sitting by the river in the sunshine. A fairly limited menu but the food was good, average prices. A lovely venue.

Had a lovely lunch here on a weekday. Table booked in advance as there were 11 of us. Sat inside in the cool but still with views over the water. Service was good especially by Oliver who was more than helpful and very attentive and...

I went with a large group of friends on a sunny weekday lunch-time. We had booked in advance. It was fairly busy but we had a very attentive, polite and helpful waiter, Oliver, who ensured that our drinks and food were brought promptly and that...

A popular riverside pub with comfortable and ample outside seating with big parasols if needed on a sunny day. I imagine it’s busy on a sunny weekend but we had quick service for choice of beers and tasty meals. A delightful impromptu lunchtime visit as...

The pub has a lovely location but we did not enjoy our lunch. I did not like having to stand in a long queue at the bar to place our food order. Why cant they have table service? The food arrived in good time but...

Our order was taken and we received our drinks in about 5 minutes. However we waited nearly an hour for our meals. We did complain to our server but nothing was done about it. If we had been told out of common courtesy, that there...

Hadn’t been since pre Covid. Place had a reputation for slow service then. Sadly no improvement. Started with a waiter rushing a drinks order and walking off before taking every persons order. Food took over an hour and when chased has ‘lost’ our ticket. An...

This is a pub in a lovely location and it relies heavily on that, the bar staff are great the food is your average pub style food, although as it’s a hall and woodhouse you do get an actual pie when you order one and...

The booking system was shambolic. Customer service failed on every level. Staff unhelpful. Will not book again.

Great place to goof you love to Queue Queue for a beer Queue food (and this can be a long time) an hour is not uncommon They really need to Staff up the kitchens

Our lunch here was shambolic. There was a very limited menu and even then a number of dishes were unavailable. we waited an eternity from the time we ordered before we received our meals.The food itself was just about mediocre and expensive, Not worth the...

My husband and I have just left The Anchor at Pyrford lock having walked there from Send. We had booked a table to celebrate our wedding anniversary. We arrived slightly early and were shown our table so all good there. After 10 minutes at about...

The Anchor used to be a nice place to eat wlith a good varied menu. How times have changed .it now has a very limited menu and even then a number of dishes were unavailable. Our meals were.not very hot poorly cooked and expensive. The...

The pub is in a lovely spot by the Wey navigation at Pyrford Lock and the inside and outside are very nice. You can sit on the various terraces outside and watch the narrowboats go past and the canoeists and paddle boarders enjoying themselves. However,...

Great spot and therefore very busy, so service inevitably slow. Menu offered 'steak frites, a flat iron steak chargrilled'. This should be half a centimetre thick and cooked quickly; instead it was an inch thick and undercooked. I returned it for more cooking and it...

This pub/restaurant has significantly gone downhill. The menu is much smaller and even then there were dishes that were unavailable. We had to wait ages for our food to be delivered to our table. It certainly could have been hotter. In our opinion the meals...

My friend and myself visted the anchor at Pyrford for lunch early in the week what a disappointment, this pub used to be amazing,, not anymore the food is well overpriced abd the portions small the service slow and lots of stuff off the menu...

Let's start with the good. A wonderful location overlooking the Wey Navigation. We arranged to meet 2 friends here for lunch and booked on advance. On arrival they had difficulty finding our booking and we put at the table tucked away. He menu was small...

Have been to The Anchor lots of times, as we live within 15 mins walking distance of it. I have always been baffled by the very odd queueing system that they insist people use. We were there on Sunday 7th May, and at times you...

I have visited The Anchor on two weekend lunch times with family, once in February 2023 and once in May. Great riverside location with a lovely outside area. The food was delicious both times I visited and the coffee is also good. Service seems to...

We arrived at the entrance area to a group of people ahead of us waiting for service. After waiting with no staff coming forward we went to the bar to see if we could book in. After waiting at the bar, we were brought back...

After waiting to be acknowledged then waiting to be seated, we had a long wait to order at the bar with team inattentive and ignoring the queue. it would have been better to acknowledge that we were waiting and that someone would be with us...

We visited here on Wednesday evening as we have never had a bad experience but not tonight, Staff did not know what they were doing really and the wait for food was shocking( not busy at all ) so don’t understand why. We also waited...