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4.0

Based on 1.110 opinions finded in 1 websites

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Nº 218 in 407 in Mid Sussex

Nº 7 of 10 American in Mid Sussex

CUSTOMERS TALK ABOUT DISHES WITH..baconlambsteaksroastpayfilletcoffeecookedfishladyribssteakcheesechickensaladmustround
Score

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Shame it's gone, we loved eating here. What a loss. Beefeater used to give great value meals and such friendly staff. Sorry to see another great chain disappearing.

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Karin1700 . 2024-07-24

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Stayed at the Premier Inn and ate here on two nights and for breakfast. Need to give a shout out to the staff who do an excellent job of keeping on top of everything and deliver service with a smile. Particular shout out for Sophie who kept things running smoothly. Food was great.

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Tigerlilybaker . 2024-06-24

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Came for a birthday meal with friends. Sophie and Nolan were amazing! Service with a smile. There were quite a few of us and Sophie handled the table well. Small issue which was quicky rectified!! Good Evening all round!

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Jamie C . 2024-06-02

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GREAT EXPERIENCE!!! Sophie and the general manager were great and attended to everything we needed overall a great experience and would definitely come again

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Oliver P . 2024-06-02

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Me and friends from work went out for our friends birthday on Sunday evening. We ran into some issues but Sophie our server was amazing! So was Nolan the manager. Very accommodating.

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Lauren T . 2024-06-02

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First off Sophie is a credit to this company and should be rewarded. Amazing service and so helpful. Food was absolutely terrible the (soggy food and tasted grim). The girl in the kitchen shouted f**k sake ( appalling ) but sophie made up for it for just being so lovely. Chefs definitely need some training. Don't get me started with the staff member Sara i think was her name. Should not be in charge of anything, no customer service at all (no smile seen at any point). Talking to other customers about us and saying how can we afford our drinks and meal (disgusting). She definitely needs to learn some etiquette. Nolan is amazing and helped out with our problems and was so lovely. To summarise i would come again because of Sophie and Nolan, but will only order drinks.

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Leigha S . 2024-06-02

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First time coming here for breakfast. The lady who greeted us was fantastic, so polite and nothing was too much trouble. She was a true asset to the company and has definitely encouraged me to come out my way to come again. Brilliant

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Glenn S . 2024-04-23

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We visited as two children and two adults. Food was very nice and presented better than at another Beefeater we recently visited. Staff were very friendly and kept checking everything was OK. Service was a little slow when we first arrived eventhough the restaurant wasn't very busy but that may have partly been due to change-over of staff. Often receive offers which is good as I think £16-£17 for a burger is pretty steep.

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Michelle S . 2024-04-12

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Served by Kerrie who despite being very busy looked after us very well. Food was good and reasonably priced and our service was excellent

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Jeremy M . 2024-04-11

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Shannon was a great host. Very busy and it showed as quite a few things not available. Staff very polite at all times and Doombar a good pint.

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Match S . 2024-04-10

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Always seems to be understaffed but all staff are friendly albeit service a bit slow. S Food was cooked lovely although £5 for 2 prawns was a bit extortionate I felt.

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L6446PZstevel . 2024-04-07

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Ellie is just amazing. Her service and friendlyness is like nothing we've experienced before! And the chefs are great the food was hot and delicious! Can't wait to return!

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R6867RLcharlottew . 2024-04-06

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Good service. Ellie was friendly and efficient. Had a great salad with chicken and chips. Tasty and fresh. Good value. We have the loyalty card so easy to build points and get money off!

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Sue P . 2024-04-06

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Lovely food, reasonably priced . Ellie our waitress was very attentive, making sure we had everything we needed. Very friendly atmosphere.

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christine b . 2024-04-03

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Great night out, very quick service. Delicious meal. Highly recommend. Love it so much we come every week. Cheap and cheerful

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Q2333EFlarac . 2024-03-29

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First time here and very impressed. Karry was our waitress, very friendly and efficient and still smiling near the end of her shift. The food was amazing and beautifully presented. I had veggie skewers salad flat bread and chips, gorgeous . Big portion after mushroom starter. Husband had potato skins which looked delicious and then lasagne. Both our salads were fresh and varied. Very impressed.

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Christine W . 2024-03-26

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Chris cooks the best steak top chef been coming here for 10yrs always cooks to perfection 10/10 would highly recommend.

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Peter B . 2024-03-23

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Great service by Rosie. Very attentive and quick to serve us and get our drinks and food to the table. Overall extremely happy.

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rubberguard . 2024-03-22

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Good service from the waiting on staff, but the food left a bit to be desired. The starter and main were over cooked but the chips that came with the main were undercooked. Real shame, good menu but poorly cooked on the day I attended

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Chris0151 . 2024-03-22

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I went with friends and enjoyed a very nice breakfast everything was cooked beautifully and was delicious 5 stars to the chef. Although they stopped serving at 10.30 we were not hurried from our table we were able to sit and digest our food Thank you The Acorn

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bonital293 . 2024-03-19

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Food as expected,average. Creme egg Sundae is a must! And Shannon was a great server, very attentive, smiley and friendly!

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Thaoine . 2024-03-18

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We were welcomed and showed to our table by Steffi. She was so helpful and very attentive to my child’s needs. We didn’t have to wait long for our drinks. Our meal was lovely. It was all freshly cooked and hot! A lovely restaurant with...

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dawn h . 2024-03-17

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Lovely relaxed friendly atmosphere, Excellent service by Shannon. Food was hot, quick and good quality…………………………..

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Sarah I . 2024-03-11

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Great food, lovely atmosphere and wonderful service from Christina. She was nice, attentive and made sure everything was okay constantly. Would recommend to anyone!

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Roland H . 2024-03-10

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As always the Acorn has been great! A lovely Mother's Day lunch made even better by the fab service by Christina (she always has a smile and makes you feel welcome)!

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OMH1985 . 2024-03-10

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I’m staying in the adjoining Premier Inn, on a long course at CAE (which is a short 10 min walk). Ellie served and looked after me very well. The food and of the staff here are wonderful. Paul.

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Dances_With_Clouds . 2024-03-03

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Lovely hostess called Christine, exact service you want when you come to a resturant. She explained the menu, the bill aswell as just being genuinely friendly. She is a definite asset to the team. Other staff are friendly and happy to help. Would happily come...

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Lara L . 2024-02-17

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Rosie is a superb waitress and I always ask to sit in her seating area if she is,working when I use the restaurant. Her customer service is excellent and should be rewarded in some way I feel.

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Curiosity3503 . 2024-02-16

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Nice and easy dinner out with the kids, Shannon was really good with them too. The food was good, portions were a good size too

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Ian S . 2024-02-16

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Good food and table service from Shannon. Writing extra words as there's a minimum of 100 characters, banana, Geoff, poodle

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James M . 2024-02-16

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Excellent welcome and impressive service. Friendly knowledgeable Christina is a gem of a waitress. Good food and nice atmosphere

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RayTopple . 2024-02-15

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Arrived at 1.30 to be told not taking walk ins as short staffed only bookings so left and made a booking for 1.45 on line. Went back at 1.45 only to be turned away again as apparently not able to take any body, 3 tables...

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Katie D . 2024-02-14

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Warm welcome by waitress. Nice and clean, not too busy. All and everything you could want for breakfast (cooked and continental). Sausage and eggs were particularly good. Only disappointment was beans lukewarm warm. Amazed to find that under 16yr breakfast was free! Highly recommend

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DIYMe . 2024-02-13

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What a shambles! The restaurant was filthy, staff were rude, no plates, no juice. Table was booked for 10.30, we arrived & was rudely told we must leave by 11.15 - they had to set up for lunch! I might add, that the table was...

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Avril R . 2024-02-11

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Visited for Sunday lunch. Charming, attentive staff who were a good laugh. Service attentive, and Sunday Roast very nice. Staff on the floor run off their feet, but still delivered good service. Will visit for a roast again when I'm in the area.

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738jamesi . 2024-02-05

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Normally a regular visit here but will definitely not be returning. Last couple of visits not been good. Table for lunch today had been booked so not a walk in. Restaurant quite quiet only 9 of 10 tables ,,small tables and one group of about...

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Nikki P . 2024-01-19

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Ordered fish (Haddock) and chips off the full price menu and was served Pollack that was not much larger than a fish finger. When I complained I was told that this was the day menu fish & chips and this should have been made clear...

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Martin P . 2024-01-19

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Fantastic service from Rosie Fantastic food from steffi and Chris Lovely way to spend a Sunday afternoon

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W8999LQlisak . 2024-01-14

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Stayed at the adjoining Premier Inn and had breakfast over the past week, was served by the lovely Ellie, was very impressed by the service she provided and did not hesitate to help with my allergies, I noticed that she was by herself most the...

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Fuzzy D . 2024-01-13

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Very good and quick service by Christina. The food was fresh and delicious. The value for money was great. Would highly recommend

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Natalie E . 2024-01-13

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Lovely relaxing lunch! Ellie was working alone but was very attentive despite this. Food came out very quickly. Thank you

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Sophie R . 2024-01-12

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We love coming to the Acorn but on New Year’s Day I had such a disappointing meal. The table staff were lovely as always but I ordered the fillet steak and it was appalling. It was so much smaller than before and undercooked - blue...

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emm592 . 2024-01-11

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The service was first class, very friendly and very obliging. Kerrie, the waitress, was busy but nothing was too much trouble and made our visit very enjoyable as always.

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Sue G . 2024-01-10

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We stayed at the adjoining premier inn for 4 nights over Christmas, we had breakfast here every day, although they were very busy and obviously understaffed the breakfast was good an excellent value.

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Joan M . 2024-01-08

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We came for the first time for Sunday lunch and had a lovely meal. Really enjoyed our roast, ribs and kids meals, and can’t fault the service Christina was lovely and friendly

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Mel B . 2024-01-07

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Excellent service and great food and Christina and Sophie Excellent service thank you. Food was hot and great value for money

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davidnV3030RX . 2024-01-07

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Great atmosphere Kerri was polite and helpful 10/10 service and a very helpful lady we will be back

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jackdanielm2021 . 2024-01-06

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Lovely food, very friendly staff higltly recommended, family friendly. So many option to choose from food

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Companion800206 . 2024-01-06

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The visit was on Friday lunchtime as a birthday treat for my wife. She had rung the restaurant earlier in the week to check on their allergy procedures and was amazed at the completeness of the information given. On arrival we were handed two menus,...

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Peter G . 2024-01-06

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Lovely meal - server Jack was awesome - great chicken wings as a starter and lovely burger. Great selections for kids as well.

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Robbiekeys . 2024-01-06

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Excellent food and exceptional service from Shannon, the restaurant was clean and tidy on arrival.and the staff kept it that way

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Culture768081 . 2024-01-05

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We were served by the lovely Jack. A definite credit to your staffing. We were served promptly, he was very helpful, friendly and professional. My girls loved him and one even left a thank you note on her napkin for him, which he showed her...

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Paula D . 2023-12-29

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A lovely family get together for Christmas topped off by dinnier out.. It was lovely & warm & very welcoming, the staff, Christine was brilliant.. Service, Food & Ambiance was Great. Definetely recommend the Mixed Grill & Steaks... Merry Christmas

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Andy B . 2023-12-17

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Our table of four enjoyed a meal comfortably seated with very good service from Rosie who looked after us really well

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mrandmrsaverage . 2023-12-11

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6 of us have been meeting up for breakfast once a month for last 2 yrs every thing was fine until the last 2 visits the staff have changed and it is a serve yourself off the counter now so food is not that hot...

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Alfred L . 2023-11-29

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while waiting for my friend to do their driving test i came for breakfast here great selection of freshly cooked food and veggie sausage option

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rvic007uk . 2023-11-16

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Has got better in the last year or so, we only go when they send the 40% off discount voucher or its a bit too expensive for what's on offer. They seem a bit understaffed still - it's definitely better to go when it's not...

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Escapefromlife . 2023-11-16

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I really do not know how to describe my experience. Abysmal, disappointing,appalling, We, myself and two family members, arrived at 12.45 for our prebooked table. After we were sat and given the menus it was evident there was a lack of waiting staff. There were...

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Jan c . 2023-11-12

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Awful from first stepping in the door . Ignored for 10mins 50mins to get drinks others in our party took longer and ended up going and collecting thier own drinks . Very miserable male waiter After waiting 1.5 hrs for food two dishes arrived out...

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marion M . 2023-11-12

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The food price have gone up, portions are smaller. You Waite a long time for the waiter to get the bill sorted out.

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John K . 2023-11-05

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Arrived to be told no roast left. Then, on trying to order an alternative, they were not available either. Only the child on the table was offered dessert after being told they didn't have half of what was on offer. No dessert menus offered to...

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718nikib . 2023-11-05

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Lovely family meal to celebrate my son's birthday.The food was excellent, service was quick, friendly and attentive. The whole team are a credit to the restaurant especially Jack and Christina

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StevenT1234567 . 2023-10-05

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visited specifically for a Sunday roast, yet at only 16.30 none was available! If availability is an issue it should be made clear on the booking page! other local eateries have plenty of availability at this time and we would have chosen one of them...

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L4689WIstephens . 2023-10-01

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From sticky tables to burned yet cold food to waiting over half an hour for a drink and then another half an hour for the bill. Firstly, the waiter told us food would be about a 15 minute wait. Food then arrived 60 minutes later,...

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Jane J . 2023-09-18

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I love going to the beefeater, the food is good quality and good value for money. But I thought Daniel K was brilliant, he checked on us the perfect amount, not over the top, but so we felt looked after. It was a very busy...

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Teagan B . 2023-09-05

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Brillant service as usual, can not fault the food, so good we keep going back. Christine the waitress always remembers us and refills are drinks without asking. She is so lovely and so are all the staff. If you are looking for a meal out...

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Q2767WCsuew . 2023-08-29

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I have been staying here for over a year, various issues with meals over this time. There has been a Recent change in management and when he is here the service is much more smooth, meals are much better. Tonight while another manager was running...

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Gemma Louise H . 2023-08-24

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I took my son here for an evening meal, which we were both looking forward to. The restaurant was busy so we were directed to the bar area, which was fine. I ordered drinks and meals at the bar, no problem at all. Shortly afterwards...

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gavin o . 2023-08-21

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A really disappointing visit. The food was overcooked, cannelloni was actually burnt black. A serious lack of staff meant we were there for 2 hours. 3 staff members chatting while we were waiting for our puddings (which they are responsible for making). We will not...

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Allison K . 2023-08-13

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We go here regularly, staff are helpful and efficient. Best to book in advance to be sure of getting in. Sadly though, for a meat based restaurant, their steaks can let them down. More than once I have had fillet steak that is beyond inedible...

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Steve T . 2023-07-31

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If like me you are staying in the adjoining Premier Inn,you are offered a mea deal for £24.99.Only if you look at the small print you will see that there could be a supplement.On day 1 this wasn't mentioned.On day 2 it was mentioned in...

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wingate . 2023-07-08

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We were very disappointed by our meal here. There were only 3 staff manning the entire restaurant and bar, and they never cleared any of the tables throughout the whole evening. The portions were small and some of the food cold. It was overpriced and...

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Janet M . 2023-07-04

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Decided to pop in for Sunday lunch was not wasted. Good choice of food. Was extremely happy with what I ordered. I thoroughly recommend visiting. The staff were very friendly and helpful.

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W8215KHchrisc . 2023-07-03

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Been here several times, always a fair experience. They seem to have supply issues every time I visit. Today, on a Friday they had run out of some of the drink additives meaning both the cocktails we ordered were unavailable. Not a huge issue, but...

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Silllybilly . 2023-07-01

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Normally with premier inn breakfast is a buffet style. The drinks & cereal, pastries where but the cooked was ordered when you are ready. The staff were so friendly and nothing was to much trouble. The cooked breakfast I had was one of the best...

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608carolinec . 2023-06-21

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Used to recommend this place and recommend it to people. The waitress forgot drink order, was really slow. I know people don't necessarily want to work as a waitress but I've done it before, and if you look like you don't give a damn your...

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Thaoine . 2023-05-25

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We have been there a few times and thought it was due for a review. We live locally, so pop in occasionally for an evening meal, usually with some form of offer on the price. My main observations are it is clean and welcoming with...

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Silllybilly . 2023-05-24

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Really not bad at all. Friendly staff and a decent mixed grill that was cooked nicely. I've been past often and not been in before but I'd recommend it for a casual munch.

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NotABadPlaceToBe . 2023-05-17

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Great staff and great food! Had the steak sampler which was fantastic, highly recommended. Big shout out to Shannon, very attentive and welcoming! Thank you 😊

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539shaunc . 2023-05-15

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Awful service and food terrible too. Glad we are not local as we will not be returning! The restaurant was not busy at all but the service was slow. When ordering children's meals i was told they could not add fries to a mac and...

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cassiem2514 . 2023-05-08

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Chris the chef was amazing and very nice to talk to and all the staff are amazing but Chris went out his way to help in the kitchen and I was so impressed that he went out his way

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MrsBxcx83 . 2023-05-07

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Sat for 40 minutes in a corner just for my drinks order to be taken! Was told not to move as am exempt from face coverings and others don't want me walking around them spreading the virus!! Drink came after 50 minutes, food came some 30 minutes later. Ordered mixed grill... Steak was still bleeding! (I asked for medium well!) Vegan sausages (That's all on offer!) were undercooked. Fried egg was raw. Gammon over cooked. Just terrible frankly! I would usually send it back but since it took over an hour to get it in the first place, it was easier and quicker to just get in the car and go get some McDonalds!!Breakfast had a wait of around 20 minutes which is strange since it's already cooked!! Staff were rude and arrogant and when I asked for a yogurt and a croissant after my tiny breakfast of 1 sausage 2 small rashers of bacon and overcooked scrambled egg with no toast that ever showed up, the woman literally walked off as I was speaking to her then spoke to her colleague behind me and they basically said I was taking the p*ss trying to get more food! I paid £8.99 per day which includes anything from the cooked range PLUS anything for the continental range! They both walked off into the kitchen and were not to bee seen again for some 20 minutes when I had to leave for work - so I didnt get my yogurt or my croissant. Needless to say, the value for money was simply not worth the £8.99 per day and I'd suggest just going to McDonalds or somewhere else for breakfast! At least the staff wont be so ignorant!!And just a tip, don't follow the 'social distancing' arrows on the floor, as they simply take you to the toilets- then you get a bolokin for walking through the staff aisle!! Grrrr

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Unibond007 . 2021-07-31

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Great meal. Fantastic friendly service tonight from Lauren . Great recommendations of Gin available. Looking forward to returning .

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881tinap . 2021-07-31

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We went to this Beefeater after using a nearby play centre. We got there and it was quite quiet but as we sat the place filled up more and more, it is clearly very popular! However, our food came out fast and was delicious, and we were looked after very well. Our waitress was Sophie and she was brilliant. All the staff we came across were friendly and professional. Thank you :)

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Kerrie F . 2021-07-30

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I went to the Acorn on Wednesday morning for breakfast with my 19 yr old son. Great breakfast, and I want to share this positive experience.We were greeted at the door by a smiling waitress and shown to a table, and she explained the process for having breakfast. She left us to get continental food and returned a few minutes later to take our order. Our cooked breakfasts were prepared quickly. It was nicely plated and the eggs were nicely cooked so the yolk ran into the sausages which is how I like it, and it was delicious.Coffee and pain au chocolat was nice too.At £8.50pp this was a really competitive price for breakfast. We will definitely be going back again. It’s a big thumbs up from me.

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James G . 2021-07-30

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When the cook Aaron is on shift. The food is perfect far much better that the last time I went. The service is always flawless.

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S4348SZstephenc . 2021-07-30

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I visited The Acorn on 22nd July to celebrate my birthday with family. We were greeted by our waitress Lianne who was very nice, polite and attentive throughout our whole visit.We ordered starters and mains everyone and desserts for the children. All our dishes arrived perfectly presented and just and we wanted them. The chef even cooked the children’s steak medium/rare which is hard to achieve for such small steaks. We had a lovely meal and everyone was really helpful and made sure our celebration was the best it could be. The children ordered dessert, we didn’t, but to my surprise I was sent a brownie with a candles and everyone sang me happy birthday! Not only this but they gave me a birthday card :)Thank you to All at The Acorn for making it an evening to remember. Special thanks to Lianne our waitress, Ollie the shift manager, James and Chris the chefs! We’ll be back very soon :)

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kellybU9124DX . 2021-07-28

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Booked for late lunch today and was impressed with the customer service on our arrival and at our table. Our server Lianne was so accommodating, polite and very well presented. This was our first visit since lockdown and we will certainly be back because of the friendliness of the staff, especially Lianne who went out of her way to take our order and deliver the food in an exceptional manner. She is a credit to the restaurant.

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Taylorjack2012 . 2021-07-22

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First time here since moving to the area. Have a dog so was able to sit outside. Service was top notch - better than many very expensive restaurants we have been to - thank you Shyima. Had the tuna steak with salad and my husband had the trio of fish followed by a sticky toffee pudding. All of it was delicious. We were very pleasantly surprised by the whole experience and will certainly be back often.

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Voyager32876471512 . 2021-07-18

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Excellent service by Shyirra, even with our friend with additional needs she was fantastic and patient while they ordered.

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petegB4696JZ . 2021-07-18

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Staying at the Premier Inn Burgess Hill (Near Lewes) West Sussex for business at the local Boeing facility. Booked my evening meal slot at hotel reception. The adjacent Beefeater Inn provides the meal service and I am pleased to say that my fillet steak with salad was exceptional. Served by pleasant staff (Kerry was my waitress), very COVID safe, nice atmosphere. Quick service and very nice steak. Will visit again.

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rob c . 2021-07-15

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The Food was nice and the service was good and efficient. Kerrie did a great job and was really friendly. Thank you for a nice evening

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Matt S . 2021-07-10

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Three of us met up for a birthday meal, and we all enjoyed our chosen meals. Lovely young lady (Becky) was our server, and nothing was too much trouble for her to help us. This restaurant is our guilty secret and it seems like not many others are using this lovely place. What a shame!

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juliesG1603QN . 2021-07-09

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Absolutely amazing service from Shyirra. Efficient, friendly and a pleasure to have us deal with our visit. Will recommend to friends. Haven’t been before but will definitely visit again due to the service.

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O3549QYjasonj . 2021-07-08

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Booked for breakfast, very busy..chaotic, stood waiting for 10 minutes whilst staff( and managers) ignored a large que forming. When eventually sat felt rushed to order. Ordered coral and croissants first, but our cooked breakfast turned up first and was cold where it had been left on the pass for too long,which we sent back, toast cold so ordered some more, it never arrived. Only time we were served quickly was when we asked to pay the bill.

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Hayley L . 2021-06-27

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We were having a few days in Sussex and stayed at the Premier Inn next door to this Beefeater. Steve is disabled, and the staff were extremely helpful snd service was excellent even on a busy Saturday. Kerrie was a wonderful waitress!

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Compass52327759026 . 2021-06-26

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Very prompt service & lovely food. Recommend the Smothered Chicken & husband enjoyed his Gammon Steak

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Christine5012 . 2021-06-23

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My son has a peanut allergy which the restaurant was advised of before arrival.On arrival we were given a large sheet stating every possible allergy and options on what was available.The service was exemplary and I would recommend this restaurant to anyone.A great experience made better by our waitress Ellie.

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1970srf . 2021-06-21

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Great location and great room. Long drive with 2 boys and instantly made welcome and relaxed. The room was very clean and very neat and the shower was perfect for us. The restaurant was fabulous and I cant rate Lianne high enough. She made everything very easy and my boys were well spoilt. She was lovely and explained everything so we all knew what was what. Fresh clean tankards to take home too! Thankyou Lianne! X

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W8041CAjasonb . 2021-06-21

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Amazing job beefeater team as always! Ollie Lauren and the team did an amazing job. Special thanks to our waitress Hannah!!

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daisy-jo20 . 2021-06-20

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American
outdoor_seating_158330takeaway_158330delivery_158330

Reserved it for 9 people on my birthday way in advance. Got a table for 6, half covered, half in the rain. Staff wasn't very helpful and when I asked for another table they said it wasn't possible. I had to suggest them bringing an empty table that was in the corner and the person reacted as if it was a big burden. Food was nice but honestly to have to go and order it at the bar wasn't on my birthday plans. After disco party was nice. Overall I would suggest better management and warmer service.

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4.2

1272 Opinions

location-icon60-62 London Road
American
outdoor_seating_234929takeaway_234929delivery_234929

Just had a drink but will be back to eat. Place looks great very trendy. The age dried meat on show in the chillers is a cool touch!

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4.3

2032 Opinions

location-iconButlers Green Road
American
outdoor_seating_233050takeaway_233050delivery_233050

A group of friends stopped off for Sunday lunch, service was exceptional and our food was top notch. I can recommend the rib eye which was excellent, all other dishes that came out all looked very good.

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4.8

602 Opinions

location-icon102 London Road Old Station House
American
outdoor_seating_329182takeaway_329182delivery_329182

I had a wonderful meal with my family ,it's been a long time since I had a steak just how I like it, friendly place.

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4.8

203 Opinions

location-icon125 London Road
American
outdoor_seating_317046takeaway_317046delivery_317046

Best burgers in town, hands down. Loaded fries are incredible! Milkshakes are awesome. Staff are awesome. Highly recommend