Thames Sushi in City of London, Westminster

I never got the food and was charged for it, money not back until now

I never got the food and was charged for it, money not back until now

Food was expensive, portion size was a lot smaller then expected, and took almost 2 hours to be delivered

Food was expensive, portion size was a lot smaller then expected, and took almost 2 hours to be delivered

I've gotta say I was having buyer's remorse when the one hour delivery estimate changed to 1 hour 35minutes after 75 minutes.... Don't do that! But when the food arrived it was spot on, tasty and fresh. Recovered. Please try to get your delivery estimates accurate or update before the first estimate expires!

I've gotta say I was having buyer's remorse when the one hour delivery estimate changed to 1 hour 35minutes after 75 minutes.... Don't do that! But when the food arrived it was spot on, tasty and fresh. Recovered. Please try to get your delivery estimates accurate or update before the first estimate expires!

AVOID AVOID AVOID Never received my food when I called them to ask about my food the excuse was that I was ordering from them 1st time they need to confirm if I really want it and they been unable to contact me 🤦🏻‍♂️ what a waiste of time

AVOID AVOID AVOID Never received my food when I called them to ask about my food the excuse was that I was ordering from them 1st time they need to confirm if I really want it and they been unable to contact me 🤦🏻‍♂️ what a waiste of time

Don’t order if you’re hungry or expecting your food to be delivered on time. Can’t argue, it was lovely when it finally arrived though.

Don’t order if you’re hungry or expecting your food to be delivered on time. Can’t argue, it was lovely when it finally arrived though.

Good value for money and sushi was tasty

Good value for money and sushi was tasty

Delivered 90 minutes late. Phone is never picked up. Order wrong when it arrived. Jesus wept sort it out

Delivered 90 minutes late. Phone is never picked up. Order wrong when it arrived. Jesus wept sort it out

The food was very disappointing for this order. Karaage and tempura were overcooked and the sushi rolls looked like they were made by somebody who tried for the first time. We have had some food from this restaurant previously, those were better than this order.

The food was very disappointing for this order. Karaage and tempura were overcooked and the sushi rolls looked like they were made by somebody who tried for the first time. We have had some food from this restaurant previously, those were better than this order.

Quality of the food is very poor: sushi was all squashed and broken, sashimi was disgraceful and expensive for what it was, katsu curry was cold when it arrived and the beef teriyaki unchewable and cold, very poor customer service, delivered late. Expensive meal, very little food, very poor service.

Quality of the food is very poor: sushi was all squashed and broken, sashimi was disgraceful and expensive for what it was, katsu curry was cold when it arrived and the beef teriyaki unchewable and cold, very poor customer service, delivered late. Expensive meal, very little food, very poor service.

Really charging £14 for a selection of sushi which is basically cucumber... don’t order from this place !

Really charging £14 for a selection of sushi which is basically cucumber... don’t order from this place !

We ordered a sushi set with salmon and avocado and cheese and we received a different one (without cheese). Also, the same set what supposed to have 6 pieces and we only received 5. Two of this 5 were too small and wrong cut.

The sushi was sticky, very sticky, like it had been refrigerated, taken out for a bit, then put back in and was old. Couldn’t finish it and I didn’t even order that much.

The delivery time was already longer then advertised (it said 25-35 minutes when I was ordering it, but when I placed the order it changed to 70 minutes!). Never mind that, I was ok to wait for 70 min but you can imagine how annoying that it actually took 95 minutes! And not any kind of warning or apologies! The app never updated either! The food is lovely but I won’t be waiting for 95 minutes again!! I’ll give this place one more chance but if it happens again that’s it.

Hemos probado muchos platos de sushi en el área local y este es, de lejos, el peor. En realidad vomité desafortunadamente después. El arroz de sushi estaba muy mal preparado. Lo esperaría si lo hubiera preparado yo mismo, pero nunca he tenido esta experiencia de un llamado 'restaurante' experto. La calidad era realmente pobre y las texturas eran grasosas o secas y recocidas. Realmente no perdería su tiempo en este caso.

La comida era horrible y los propietarios / trabajadores son mentirosos. Normalmente soy un cliente regular que ordena las mismas cosas cada vez, así que cuando recibí mi pedido hoy con un sabor asqueroso con pescado que estaba blando en tu boca, llamé para pedir un reembolso que dijeron que enviarían más tarde esa noche. Al encontrar la situación completa un poco rara, llamé a JustEat directamente para comprobar que estaría bien. Luego llamaron al restaurante y les dijeron que no aprobaban un reembolso bajo ninguna circunstancia. Al escuchar esto, llamé al restaurante y le pregunté por qué me dijeron que, después de confirmarme, podría obtener un reembolso. Dijeron que le dijeron a JustEat que esto estaba bien y que JustEat se lo estaba procesando. Transmití esta información solo para comer, quien los llamó nuevamente y les dije que habían rechazado el reembolso. ¡Este es un servicio espantoso! Estuve en el teléfono por más de 40 minutos con Thames Sushi acostado en mi cara para mantener el dinero de su horrible sushi. ¡Todos son mentirosos y manipuladores! Podrían haber sido honestos y dijeron que no podía obtener un reembolso. Incluso pedí hablar con alguien más alto y dijeron que nadie estaría allí hasta el lunes, sin embargo, cuando JustEat llamó, ¡hablaron con el gerente y el propietario! No ordene de este restaurante! ! El sushi nos hizo sentir mal.

We love the rich menue. Food is always fresh and nicely made. Delivery within 25 minutes to a fair price.

kara age - fanatstic sushi - ok

Added thirty minutes to the delivery time, but then delivered it early anyway. Not a great experience when you think you're not going to be getting your food until 10pm.

I said to myself, after my first bad order from these guys, I wouldn't order again but I decided to give them a second chance. The sushi was fine (albeit too salty). The £3 carton of plain rice was a joke - terrible tiny portion. The curly fries were a joke - again, terrible portion and because the delivery was late, also soggy. I told the manager on the phone, if the delivery is late the food will be bad and his answer was that the delivery guy keeps it in a bag that keeps the food warm. This wasn't my point. The point is the food steams itself in the cartons if it's not freshly delivered. The chicken yaki don was horrible. Overcooked and no where near the quality you'd expect. I won't be ordering from here again and would recommend Hare and Tortoise instead. The only shame is that Hare and Tortoise don't deliver. Waste of money, for the second time.

slow delivery. large portions. ordered one hot item, it arrived barely warm. roll was messy, fillings falling out

Very good food, I use to eat lots of Japanese so I can tell. Thanks

Food arrived 20 minutes late. Sushi was good. Soup arrived cold.

Ordered food a few times from this restaurant and multiple times it has been delivered over 20 minutes late, when contacting the restaurant they seem not to care and offer no apology

Really good food but food arrived a bit late. Have ordered a few times and will order again.

didn't appreciate mayo on sushi.first time it was done, and hope the last.

They forgot my starter, but I don't mind, the sushi was very nice and tasty. :)

Great food and fast service. Will order from again for sure!

The food was delivered on time. I ordered 4 different types of sushi and tempura. The sushi wasn't nice at all, the fish was mushy and weird. There was a lot of chilli powder on most of the sushi, I wasn't expecting anything spicey on anything. The rice was really soft and there was far too much of it put on the sushi. Very disappointed

Never received. No contact from restaurant.

Good level of food plus it arrived 20 min before expected.

Although Sushi was tasty it was very poorly made. The rolls were incomplete and fell apart. The beef udon was not very good. No flavour at all. Stick to sushi here and hope the chef does a better job making the pieces.

There wasn't much chicken in the katsu's for the price, was tasty however, I would rather go to wasabi or wagamama. The kara age wasn't like any I've had before, again I'd rather Wagamama's. For the price we were a bit disappointed!

This sushi place is cheaper than the others in the area, however the quality of the fish is much poorer. The tuna had gone a strange grey colour and the salmon had a bad smell to it so we didnt eat it.

Putting hot food in with sushi which should be chilled is NOT a good idea. My warm sushi was horrible so went in the bin. Hot and cold food should be separate. :-(

Second time i order from them (1x over the phone, 1x with just-eat) and both times the sushi was warm, which I didn't enjoy. Just looked it up, and apparently the rice should be served at room temperature. I've always had it chilled but warm both times from Thams Sushi, so I'm not gonna complain about it since they served it the way it's supposed to be served. Complaint would be they forgot to deliver the large bottle of coke. Delivery was long but within the estimated time given once the order was placed.

The food was half an hour late, and arrived 1h30 mins after we orderered it.

Not see the food Not picking up the call.

Food was okay, a bit below average. Very salty and not authentic. Acceptable as it's just takeaway. But I waited for more than 2 hours for the food to be delivered. Arrived 50 minutes past the informed delivery time. I called the restaurant and they said this is cuz the restaurant is busy. The guy who delivered was nice and apologised. Still I think the massive delay was not acceptable... Never had to wait for that long without any notification or compensation.

All very nice and fresh. Arrived earlier than noted. It was fine.

Came 20 mins late (had to wait 1 hour 20 mins) sushi was yummy however my spring rolls were soggy and not hot :(

Best soft shell crab rolls I've had. Loved it but ate enough for 2 coz it was so lovely

Last time I'll order from them. I placed the order at 515pm, didn't show up til almost 7pm. Phoned them, they didn't care. This has happened every order for ages and we kept giving them another chance. Seriously, just don't bother. There are better options.

We ordered smoked salmon and cream cheese rolls as part of our order, instead they made and delivered salmon rolls. We didn't call about it because really what was the point. After waiting an hour and twenty minutes we wanted our food not an apology, discount or excuse. Of the 3 dozen rolls that were delivered all of them fell apart when picking them up. Rolls were loose, poorly made, and just looked sloppy. It tasted nice, minus the salmon rolls, and delivery was on time but the quality was subpar compared to other orders we've placed with Thames Sushi.

Amazing. Definitely will only eat sushi here.

outstanding service, phenomenal customer service as well. very prompt delivery time as well, came much sooner than anticipated. food was top notch as well, very good portions. high recommended, need more takeaways like this in london! thank you thames sushi

Every time I order, I get the notification that "the restaurant has added X minutes to your order" so they need to just give better estimates. Food goes missing - I had one order disappear for TWO HOURS and then finally appear. Last night it was 20 minutes later than the already extended time, meaning it took over an hour and a half to get food. If you call for missing food, the staff/owner(?) doesn't even slightly care and tells you to wait longer. The food is fine. But the service is appalling. I can't believe they're allowed to be listed on Just Eat.

The sushi and squid were unbelievably greasy and lank. Gave me a stomach ache and I can eat almost anything. Won't be ordering again despite having used this place several times before

This place has gone down hill. The food is worse, delivery took forever, and they were uninterested when I complained on the phone. Better options available nowadays.

Arrived half an hour late but food was great when it came.

Great and tasty food, a bit late to arrive.

So good n so fast! ...will definitely order again

Delicious sushi. Gyoza were not warm but they were still good.

Amazing food! Just a little bit later but we are very happy! We will order again! Thank you so much!!!

Delivery time was 30 minutes late, but the food was excellent, Miss was perfect temperature despite being late.

Waited nearly and hour and 30 minutes for my order but sushi was amazing as always.

Delicious food. Arrived on time. Would definitely recommend.

Fresh food and fast delivery thx

The sushi was fine, but warm, and the pancake never arrived. Not impressed.

Food was OK, delivery was a bit longer than normal

Delicious sushi much better than ISO sushi, great value for money ! Gonna be a regular here now!

Sushi was very tasty and fresh. The tempura prawn sushi was still warm which other restaurants I've ordered from haven't done. Will definitely order again - although I was disappointed with the one tiny packet of ginger I got in my sushi box... A bit stingy?

Nigiris were excellent. Perfect bite size and very tasty mackerel. 6 piece Sake Kawa roll was cut very thin for £5 however.

Gyoza was cold and really not worth the money. I tries this out as I use another sushi restaurant on just eat and fancied a change. I shall go back.

on couple of occasions the driver didn't have any change on him and had to come back after 10minutes after having to go to a shop to get some I presume so it would be great to make sure he always has some change on him. the food is nice though. my only suggestion is to use pickeled ginger and wasabi out a jar and not the tiny sachets, would make it a lot easier :-)

Nearly an hour late delivering! And no offer of discount for inconvenience etc! Luckily the food was nice so that saved it.

Took over 2 hours till arrival.

Delivered 30 minutes before ETA. Quality amazing as usual.

1 hour 50 mins for a small portion of food

Proper katsu sauce, excellent value for money sushi, nice delivery guy. My new favourite sushi place.

Food was 40 mins late despite contacting restaurant to chase - they didn't seem very concerned When it did arrive the gyosa were cold & greasy & the sushi maybe average I wouldn't bother

Helpful on the phone but the food took ages to come and had to heat it up. The food was nice though

Wtf???? I just got something through saying order delivered but I have been sat at the bench since 8.23 and no delivery handed to me.

Delicious food. Fresh and tasty.

Was ok but mozzarella and tomatoes in salad were on the turn and the noodles were very salty with 3 prawns and 3 tiny bits of chicken.

Delicious fresh Sushi. We'll be ordering again soon!!

Great fresh food prepared well an delivered very promptly and great value for money - recommend this restaurant very highly

Food delivered promptly and with a friendly delivery guy - but most importantly the food was excellent. Will definitely be ordering again.

Good food and fast from not our area.

It was on time, friendly delivery and good food. We'll definitely order again in the future.

Slightly later than expected but great food as always

Our favourite sushi place! Delivered before ETA, and everything was as good as usual. Will order again!

Delivery was fast, but sushi was not fresh. The salmon was disgusting, even my cat didn't like it...

Delivered earlier than expected on a Friday - amazing. Food quality was outstanding, and portions were generous. Will definitely order again!!!

Excellent excellent food! I love the chicken katsu futomaki and the tofu nigiri!

If I could give no stars I would - waited an hour and 10 minutes for Sushi from a restaurant less than 5 minutes away. When it FINALLY arrived the crab was stale, hard and dry like it had been left out in the Sahara desert for 3 days. There was nothing fresh about this meal. After speaking to JE the restaurant refused to refund me aparently the food was fine... certainly not by my standard. First they used the exuse that the crab was deep fried. .. then they said they had a new supplier..which one is it? Perhaps you should own up to the poor quality of food and horrendous customer service and give me my money back!

Amazing food. Delivery came a bit late but other then that super happy with this place!

Food was very bad. The rolls didn't have the shape of rolls, and it was not fresh. The cheesecake was frozen so impossible to eat

Took an hour and a half to deliver. Food was ok but I ordered vegetable gyoza and ones with meat in were sent. I'm a vegetarian so couldn't eat these! By the time I had realised and after taking so long to deliver, I couldn't be bothered to ring up. Waste of money. Won't be ordering from them again.

Fantastic sushi- the best in London. The tempura box is incredible. Takes up to 90 minutes to arrive most times.

Normally they are amazing and my go to takeaway but today they had an off day! Rice was rock solid by the time it got to me and had to be left