Wagamama in City of London, Westminster

Very poor service here, they are clearly understaffed. Waited nearly an hour for water after asking multiple times. Told us one of the desserts we ordered was out of stock only when they were bringing everyone else’s desserts to the table - they asked if we wanted another one but we declined as we didn’t want to wait another half hour for it to arrive… Also the scan to pay option was not working so we had to go and get someone to pay our bill. Icing on the cherry was that the out of stock dessert had been included in the bill!! We were walk ins on a Friday night so expected it to be busy but not this bad, if it’s too busy then restaurants normally recognise that and don’t admit further customers. They are clearly catering to people visiting London here as it’s a tourist hotspot so probably don’t feel they need to provide good service for repeat custom.

Our server Bhabuk was a lovely chap, would definitely come back for him, he was so sweet and kind, very accommodating!! ♡

Uncomfortable stools, food as expected from Wagamamas.

I love Wagamama's, sadly this was my worst experience for food and service, really bad. I have never had such a bad meal, or such a miserable waitress.

The same Wagamama as found in Antwerp, Amsterdam, or Brussels; however, it provides an enhanced version of the restaurant experience.

Delicious food, friendly staff and decent atmosphere.

An amazing experience at Wagamama. Bhabuk, our server was brilliant with his friendly and attentive service. Food arrived very quick and was delicious. Thank you Bhabuk

Clean restaurant, a great selection for vegetarians and vegans, friendly staff, and excellent food.

Our server Bhabuk was so wonderful and helpful. Gave great advice for the menu <33

Great atmosphere and excellent service from Bhabuk who gave me a lot of much appreciated menu advice when my usual order wasn't available!

Friendly and helpful staff good service even at busy times.

Don’t often leave reviews for big chains but shout out to Bhabuk our waiter! His service was top notch, very polite but personal service which is quite rare for Wagamama! If you come to this wag’s you’re in luck if you get Bhabuk as you waiter! 10/10 🌟

Visited Wagamama last Wednesday Everything was good Food , drinks, and especially our water Diana was amazing She advised the best food and drinks and was just amazing person to advise All best wishes and recommendations for her

Had a fantastic lunch at Wagamama Covent Garden today! The variety of Asian flavors—Korean, Malaysian, and more—was absolutely delicious. Every dish was packed with taste and freshness. The service was great, with friendly and attentive staff who made the experience even better. Definitely a place worth visiting again!

Geetha was amazing! Very accommodating. Give her a raise already

a special shout out to our waiter bhabuk who was so helpful and attentive, he made everyone feel welcome and everyone was pleased with this amazing service. ✨✨

Perfect the food, the place, the atmosphere, the staff even the price. would come here again definitely.

I really enjoyed our time there. The service was the best , Avaash was very nice and checked on our table and even guided us on how to sign up for the Wagamama club

Yummy food! Very nice staff, especially the Av guy! Nicee atmosphere

The food was amazing!!! Such a nice place if you are looking for plant based food: soo many options that were SOO GOOD!!! Staff incredibly friendly!! I will come back for sure!! Thank you Av for being such a nice guy!!

We arrived at 6pm and there was a queue and waited about 30mins with mostly people finishing work meetings with friends so the worst time to go from 5pm to 7pm. **AVOID THESE TIMES** Sadly the food was just about warm and not the best as it had obviously been sitting around for a while before being brought to the table... I've been to wagamama many many times but this had to be the worst for food on this occasion. Our server was beyond apologetic for the food and did everything he could to correct..... Lesson learned DON'T GO AFTER 5PM TO 7PM IF YOU WANT GOOD FOOD.

We had a lovely meal last night at the Covent Garden branch and our waiter Bhabuk was attentive, efficient and friendly.

I have been a Wagamama customer for a number of years and have always been happy with the food. The food at the Covent Garden branch is sub-standard quality - badly cooked, few vegetables and little meat or fish and, what is worst, the prawns were clearly not fresh. Every dish we had was too sweet, no balance in flavours. On the plus side, good service and helpful staff. Overall disappointing, will not be returning.

Waitress brought the wrong order. Told my companion (who is very shy) they would like the wrong order more than the one they ordered so it wasn't worth changing it. They didn't like it actually. Had to go to the bar to pay as waitress gossiping too hard to attend to diners. A bit rubbish.

The poorest service I have ever seen. The restaurant was not too busy, although there were quite a few empty tables it took them about 10 mins or so to give us a seat. I Ordered tofu ramen but was given one without any noodles, I’m quite sure it is one of the key ingredient of it. I didn’t bother saying anything as I was really annoyed at the customer service and just wanted to get out of there. Overall very disappointing!

I went to the Covent Garden Wagamama's as I was shopping in the area. Service from the moment I walked in the door to the time I left was very friendly. It was a very cold day, but the temperature inside was nice and warm. Ordered a chicken katsu and it was perfect - not too dry and generous portions were served. My server, Bhabulc (aka BG), was wonderful: he looked after my orders and came to check in on me the perfect amount (not too often, and not too infrequent). Other staff were also very friendly and smiling. Overall, a great lunch break!

My son allergic to garlic so they made fresh noodle which was great. Great service tasty food coloring for kids fun.

Never been to Wagamamas before but popped it out of the blue after the restaurant we had booked was so awful we walked out…. So glad we did! Had a wonderful meal in convivial surroundings. Can thoroughly recommend this place and would not hesitate to visit other branches!

Bhanuk was brilliant such great service - thank you so much!

Take away was cold, despite waiting 15 minutes, arriving 5-10 minutes before pickup time. Great taste, but cold. Sad!

We were very well attended by Oliver, the atmosphere is pleasant and the food is very good. Obs: n sabia que o lamen possuía tanta pimenta kkkk

Sunday night, 9pm was busy. Had to get up and ask a server for service. Who knows what they wrote down as it was not what we asked for. All the sharing plates were wrong, 2 of the mains were wrong and the drinks finally arrived just as 2 of us were finishing their mains while one of us still hadn’t had their mains brought to the table. Toilets were horrendous, water (?) all over the floor, no loo roll or hand towels. Never going back to Wagamamas.

Served by bhabulc, he was great! 🌟

Food was far too oily, my Uncle had to return his! What a shame because I eat at Wagamama all the time. Too bad we had an over zealous chef:- my son's steak teriyaki soba was also swimming in oil. Thankfully the lady serving our area was understanding and nice.

We came across Wagamama while wandering around London. A very interesting menu, a large selection of dishes and, most importantly, very tasty and affordable

Queued for a while as it was busy but once seated we were served quickly and the food also arrived quickly. All delicious.

Mixed bag when it came to staff. Ben was great but one of the other waitresses was super rude. Food was average and not as good as it used to be

Perfect place for kids. The crayons and colouring paper is a win

Very nice but expensive. Repeated asked for cutlery before it was given to me though

I had a wonderful dining experience at Wagamama thanks to servers Candy and Raluca. Their friendly, attentive service and thoughtful suggestions made me feel welcomed and valued, even while dining alone. They truly went the extra mile to ensure my meal was perfect. Kudos to the team for such an excellent experience!

I like the fact that it's not located on a main street. That means it's not awfully congested and packed during lunch hour. Food as always was 👍. I haven't been to Wagamama in a while and must say that the menu seemed to have significantly shrunk since I last dined here. Nonetheless, it's got a decent selection of Japanese fusion food and the wait staff is super attentive here. Definitely recommend it!

Last night was a culinary caper! Raluca, the waitress extraordinaire, swooped in with the best dish recommendations while I was over there asking the menu if it spoke English. My belly is still celebrating like it just won the lottery!

⚠️ TERRIBLE SERVICE FOR DIETARY RESTRICTIONS Incredibly frustrating experience at Wagamama. My wife has a red meat allergy, and the staff were completely unhelpful. The manager: Refused to tell the chef my wife had allergies!!!!! Wouldn't provide an ingredients list!!!! Blocked her from ordering ANYTHING - even vegan options!!!! Gave zero apology!! How can a major restaurant chain in 2024 be so completely unable to accommodate a customer with a dietary restriction? The staff's attitude was incredibly dismissive and unwelcoming. Absolutely zero attempt to help or provide any alternative options. I'm stunned that a chain like Wagamama can operate with such a complete disregard for customer service. Absolutely will not recommend. Disappointing dining experience.

The place is noisy, but it makes up for it with great food and excellent service.

No service provided. Wagamama better start using a cutlery expositor for self service cause it’s hard to wait half an hour for a fork after being served the food

Great food and helpful staff. Although we had a problem with some of our food, once aware the manager solved this immediately. Good customer service and a nice meal.

There's always a queue, but does anyone really think it tastes good? 🤔🤔🤔anyway this is the least authentic Asian restaurant I have experienced.

We went in marts and we had a good time. We were there at dinner time so there was a rush and a bit of waiting but we weren’t in a hurry. The staff were nice and the food was good! we’re coming back again

I normally love a wagamamas but the service here was non existent. Took multiple and increasingly pointed requests to get anything done, including seating at a table, getting an order and getting a bill. A glass of tap water came after all food had been brought out and all but one dish had been eaten, and after I pointed out that it was the 6th time of asking. Easier to cook your own food.

Wagamama Covent Garden: A Japanese-Inspired Culinary Haven Introduction Located at 17 Bedford Street in the heart of Covent Garden, Wagamama offers a dynamic and vibrant dining experience inspired by Japanese cuisine. Known for its fresh, flavorful dishes and communal dining setup, it’s a popular spot for both locals and tourists seeking a casual yet satisfying meal. Ambiance and Atmosphere Wagamama Covent Garden exudes a modern, minimalist vibe, with its signature communal seating that encourages a lively, social atmosphere. The open kitchen allows diners to witness the preparation of their meals, adding an interactive touch to the experience. While the setting is energetic and welcoming, it can get quite noisy during peak hours, so it’s best suited for those who enjoy a bustling environment. Menu and Cuisine The menu at Wagamama is a celebration of Japanese-inspired flavors, offering something for everyone. From their iconic Chicken Katsu Curry to warming bowls of Ramen, and sizzling Teppanyaki, the variety ensures there’s always something new to try. For those with dietary restrictions, Wagamama shines with an extensive range of vegan, vegetarian, and gluten-free options, such as the Vegan Yasai Katsu Curry or the Bang Bang Cauliflower. Seasonal specials and customizable dishes further add to the appeal, making it a versatile choice for diverse palates. Service and Experience The service at Wagamama Covent Garden is efficient and friendly, with staff known for their attentiveness and warm demeanor. One unique aspect of Wagamama’s service style is that dishes are brought to the table as soon as they’re prepared, ensuring maximum freshness. However, this means that meals for groups may arrive at different times, which could be a consideration for diners expecting synchronized service. The restaurant’s fast-paced nature makes it an excellent choice for a quick bite or a casual meal, but it may not be ideal for those seeking a quiet, leisurely dining experience. Location and Accessibility Conveniently located in Covent Garden, Wagamama is easily accessible by public transport, with the Covent Garden and Leicester Square Underground stations nearby. Its central location makes it a prime spot for shoppers, theatre-goers, or anyone exploring the vibrant Covent Garden area. Pricing Wagamama offers great value for its quality and portion sizes, with most dishes reasonably priced for central London. The affordability, combined with the diverse menu, makes it a solid choice for both solo diners and groups. Conclusion Wagamama Covent Garden delivers a lively and satisfying dining experience that blends fresh ingredients, bold flavors, and efficient service. Whether you’re stopping in for a quick meal or fueling up after a day exploring Covent Garden, this Wagamama location is a reliable choice for delicious Japanese-inspired cuisine in a fun, casual setting. Recommendation: Ideal for anyone seeking a vibrant atmosphere and a variety of tasty dishes in the heart of London.

Excellent meal and great service. I can recommend the chicken Katsu curry ! Only problem with this resteraunt ( Wagamama) is all the meals are not guaranteed to come out together. One of my party got their meal when everyone else was almost finished ! Nice though

We finished eating and then wished to have some drinks, the table was crowded with plates and glasses, she saw that we had put the dishes in a orderly way to the side to be taken away and she just kept cleaning tables that were already clean.

Absolutely fantastic experience at Wagamama! Joanna, our server, made our visit exceptional with her friendly and attentive service. She was incredibly knowledgeable about the menu and offered great recommendations that we thoroughly enjoyed. The food was fresh, flavorful, and arrived promptly, thanks to Joanna's care. She checked in on us at the perfect times and genuinely seemed invested in making sure we had a wonderful meal. Her warmth and professionalism elevated the entire experience. I highly recommend Wagamama, especially if you’re lucky enough to have Joanna as your server. Thank you, Joanna, for making our visit memorable.

Food below average, tasteless. Service non existant, a guy dropped a DHL package in the middle of our table, we had to ask to order and get their attention. Glasses with our drinks were dirty. Unfortunately

We tried Wagamama in Covent Garden, and the food was really good – totally worth it! The cherry blossom lemonade was a standout; seriously, one of the best soft drinks I’ve had in a restaurant. Highly recommend trying it. The only downside was the long queue; we ended up waiting over 30 minutes for a table. Service was good but could’ve been a bit more attentive, especially with the wait. On the plus side, the toilets were clean, which is always nice in a busy place. If you don’t mind the wait, it’s a great spot for a tasty meal and that awesome lemonade!

Full of vibes, and spicy, filling entrees. Service is friendly, but was a bit hit or miss during our meal - we had some issues getting our drinks during our entire dinner

We had a bao which was okish to be fair but the Firecracker prawn rice was yummy. The atmosphere is cozy and the location is very easily accessible.

Perfect get together loved the food we will back very soon

What a great restaurant. Extremley kind and understanding workers.

If you can get into this meal metropolis early, there is plenty to savour and salivate over. We did a walk in at 5pm to beat the hordes and enjoyed delicious asian-fusion fare. Everything was well proportioned, nicely presented and very delectable. Love me some roti and it did not disappoint.

Really good Katsu and a Yuzu Asashi Beer, the standout was the staff, really friendly and very on the ball, thanks guys

Worst Wagamama. Refused to put a candle on our daughter's desert for her birthday. Every other Wagamama we have been to gladly did this on birthdays for us. Won't be coming back to this branch.

loved it! great food and attentive service. I could have that Ramen everyday

Great location and a beautiful venue. The food and service were outstanding.

Lovely place, great people's Food delicious 😋 I recommend 👌

Normally we love Wagamamas but the food here was off and very average.

A couple of staple dishes missing/run out, but food that we did have was very nice. Service pretty good.

Had a great time in Wagamama covent garden, we obviously had lots of choice in the area, but Wagamama never disapoints and this one certainly didn't. The decor is a little different to the many Wagas we have been to, almost taken to another level as this is a much larger restaraunt woth hogher ceilings. The food came surprisingly quick, despite how busy they were. All cooked to perfection. We ended up with 6 starters and 4 mains for the 4 of us. The staff were friendly and great with our children, making them laugh and offering colouring and crayons. Toilets were clean, and smelled fresh. I would go again and highly recommend.

Taste of the food was mediocre. I had chicken and it was very tasteless. I added a lot of soy sauce. The food was served on a flat cold plate, so it quickly became lukewarm. Service was friendly, but the atmosphere of the place screamed "fast food". However, we had to wait a long time; they forgot our order and everyone seated after us had their food before us.

My fav place of that kind in London.

Chole was a revelation. A shining light on a wintery night. Truly 5 star service. We will be back with friends. Thank you

Great food, we were 20 people and they handled it very well. Krystian our waiter was awesome, he clearly won our chili contest! Thank you very much for this amazing evening!

Loved the food. Veg is surprisingly good too.

Waited twenty five minutes without my order being taken !!!😕 Decided to leave Didn’t receive any apologies Quick efficient service at Wagamama Holborn 😂

Une superbe carte avec de nombreux plats asiatiques. Chacun y trouvera son compte. Les plats de nouilles sont excellents. Service rapide.

Very busy and loud next to kitchen

Lovely Food one of my favourite wagamamas. Great Service. Fast efficient Food full of flavour as always. Katsu my favourite.

Had a meal with special guests to attend a program at LSC. Serviced by Prakash was very professional. Food to the highest standard. Ambiance so cool! Will be back again soon.

A great place to eat ramen. A bit on the expensive side, and they could be more generous with the meat.

I originally wanted to give it 3 stars because the ramen chicken was very tasteless and overcooked, but since I didn't have to pay, I gave it an extra star. I've been to about 10 different Wagamama restaurants, this is the second time this has happened.

Very friendly service from all the workers. Aavash in particular was very friendly throughout. Chicken Katsu was good as always.

The food is absolutely delicious and the same as other Wagamama's. Think that staff should wait for customers to finish their food before they try to remove their plate Infront as that is disrespectful , also tables should be better cleaned. Most staff there were friendly and the food arrived quickly as well as drinks. The payment is also quicker as that now is done through the phone. Be nice if the restaurant chain would do some student or bluelight discount. Also table charge to be removed as staff are doing less of their job really.

(7pm on a Thurs for a party of 6. Restaurant looked maybe 50% full?) Speed and lack of personalised service was the biggest let-down here. We were tended to by 4 different staff members, none of whom were very jovial or made eye contact, and we struggled to get anyone's attention for utensils for a good 5 mins after food hit table! I wasn't feeling adventurous enough to pinch at my pork belly ramen (which is ALWAYS a shout. Thank me later). We wound up nicking chopsticks from a neighbouring empty table. Classic Waga run, food is reliable - seriously, the pork belly ramen is killer - but I really wish the service had been up to par with other Wagas in town.

Had the Donburi Grilled Duck. Really filling, just pricing!

Service good, food arrived quickly. Food not great though compared to other Wagamamas we've been to. Ramen tasteless, chicken bland, broth very watery. Prawn kushiyaki were overcooked and chewy. Portions seemed smaller overall. It was very busy though, so perhaps a case of quantity over quality through necessity.

Nice food at a good price. Service was quick and efficient, staff friendly.

Really nice atmosphere. We were seated quickly and our food arrived well-presented and was delicious. Would recommend the butternut squash curry and their fresh juices are also worth a try. Seeing the chefs cook in the open kitchen and their efficient team work was a bonus.

I got the chicken ramon and it was one of the worst. Having said that the place is clean and the service is good.

Very good food, lots of space and great atmosphere

I went to this place on the 12th August 2024. Originally, I had wanted to go to Blacklock Covent Garden branch which was next door but their booking was full and there was a one-hour wait for dinner. I've always been iffy about this chain because as a British born Chinese person, I've been exposed to Asian cuisine all my life and looking at the pictures and menus through the years from this joint, I was positive that the owners didn't have a clue about Asian cooking and I was right. Firstly, to address the elephant in the room: Wagamama is NOT Asian. It's not Asian-inspired, it's not Asian-themed. It's a restaurant that has chopsticks and poor service and attitude... ...and the food is barely edible. The waiter/ person posing as a waiter was hardly ever seen such was his impressive disappearing act whenever I wanted to order something. It's quite an achievement in itself that he absconded all his duties and when I'd gotten frustrated at waiting 15 minutes just for my drinks and started to complain to a hapless colleague of his (whom I know wasn't stationed to me and my wife's corner), she went away and tried to find my order only to come back 5 minutes later with said drinks. My wife and me found the menu very amusing with the made-up names and equally "creative" food combinations that this company trumped up. We were gobsmacked, confused and gobsmacked again when our starter of beef and rice cake came to our table and found it dreadful because nobody in Asia does this. The rice cake was deep-fried instead of being grilled, the steak pieces were okay but as a combination? The ramen was just as terrible; I opted for a brisket ramen and my wife ordered a different ramen. The soup was weird. The brisket was this mass of days-old tough meat posing as beef. Honestly, everything about this place is pretence and the art of "faking it until you make it" If only those founders had actually BEEN to Asia and brought back proper Asian food. Also, the total bill came to over fifty pounds. I'm not baulking at the price; I'm just frustrated how in the world this company is still in operation to this day. My conclusion? This is a tourist trap and one that caters to people who THINK they're eating Asian food. I'll make sure anyone visiting UK steers clear of this third-rate "restaurant"

Bhargav was our waiter and he did a great job. The food was as usual verz good, the atmosphere always chill. One of our fav. places for casual dining!

Another amazing meal at Wagamama.

We went for the brunch and ordered the banana katsu waffle, matcha croissant, bang bang hash browns and the vegan sausage bao bun and everything was absolutely incredible! Full of flavour, fresh and delicious. And the service was impeccable. All 3 servers were super friendly and attentive and were genuinely curious on if we enjoyed our meal. Huge shoutout to them! Will definitely return.

During lunch, I enjoyed a lovely chicken hot pot at Wagamama. Lovely and welcoming staff members. Ordered to take away, and it only took 12 min to prepare. I will definitely return.

Mediocre, overpriced food. Slow, terrible service from staff more interested in chatting than actually waiting tables.

Stopped by for dinner on Tuesday evening. Was looking for something with a lot of vegetarian or vegan options. I ordered the Vegatsu. I regretted it. It’s entirely too salty. I ate it with the aid of a lot of water and only finished due to being very very hungry for a hot meal. The dish could have used something to lighten it up besides a bit of dressed lettuce and onion. The chili oyster mushrooms ordered as an appetizer were delicious, however. Note that they did not provide smaller plates for sharing. The dish was unceremoniously tossed on the table by a server who was not ours and she quite literally ran away immediately. The service is horrible. There is no one stationed at the door to greet you when you enter. The waitstaff is inattentive and took 20 minutes between the drinks order and main. It very hard to get the attention of your server or anyone else. Skip it! If you’re adventurous and not restricted by diet, head to Chinatown a few blocks away.

The ramen for breakfast was sensational!

Friends who like spicy food will probably like this restaurant🌶Because I couldn’t understand the menu very well, so I just looked at the pictures and ordered a few dishes, but I didn’t miss any of them! There are rice cakes in the hot pot and the noodles are sweet. What a surprise😎 The seats are a little uncomfortable, but the service is very good and everyone is very enthusiastic❤️

An evening with friends that turns into a nightmare: 168 euros in tips taken without our knowledge!! There were still 36 of us and we did well because the score was good at that number! No desire for arrangements, a wasted birthday! We took advantage of the little Frenchies who didn't all know the word Tips well.

My server David was incredibly sweet. It's never easy dining alone but he was absolutely wonderful.