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3.5

Based on 381 opinions finded in 2 websites

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Nº 4930 in 7028 in City of London, Westminster

Nº 183 of 253 Japanese in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..ricesalmonsushiroll

comment_iconOpinions

It was nice experience great staff, the food was amazing. We will be back again.

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Hasem Mohamed . 2024-10-20

MORE AT Google

Exceptional place good staff fine service and most of all great food I really advise people to go there and enjoy their time and have really great time and great service and great food

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Ali Gawashy . 2024-10-19

MORE AT Google

Lovely food, nice place and was good experience. Great job

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SAEED ALI ALAYEB . 2024-10-19

MORE AT Google

Delicious food, nice staff specially the manager with the big nose, Definitely would recommend it

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Aiyoub Almeer . 2024-10-19

MORE AT Google

Best in the area ,fresh and tasty

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gta5 gta5 . 2024-10-19

MORE AT Google

My favorite and my no.1 restaurant in England ever🔥🔥🔥🔥❤️

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Sary Iswery . 2024-10-19

MORE AT Google

Food Looks in like you're on the streets of Fukushima

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Streaky Cupcake . 2024-10-19

MORE AT Google

The staff here always friendly and will i make this my new regular restaurant

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Elvis Kennedy Pereira . 2024-10-18

MORE AT Google

Very poor value for money. Other sushi chains offer much better quality sushi.

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Ant S . 2024-09-28

MORE AT Google

The food there is so delicious! Big portions and all very tasty! I love the salmon and avocado rice, the rice seasoning is very Japanese, the acidity is just right, I will come more often! And the fish was super fresh, which was my biggest surprise

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Feng Freya . 2024-09-05

MORE AT Google

Very bad experience for delivery driver. There was one lady who behaves very rude with every delivery drivers and she wasted our pick time by not giving order on time. Not recommended to anyone.

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divyesh hirpara . 2024-08-27

MORE AT Google

Excellent food and friendly staff! Thank you for the good experience!

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Esther Y . 2024-07-10

MORE AT Google

Not my local branch because I live in Notting Hill but every time I'm in the area I have to grab something! The atmosphere is great, the food is always fresh & the quality is consistent. Shout out to the amazing staff!

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Book B . 2024-07-10

MORE AT TripAdvisor

good sushi, cozy environment and love staff ^u^

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Dian Lin . 2024-07-10

MORE AT Google

Great takeout super fresh roll and poke bowl! Miso soup was out of this world!

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Cecilia Johnson . 2024-07-08

MORE AT Google

great spot to go with friends and family. would definitely recommend. don't leave without trying the rock and roll or spicy mix !!!

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Curious660799 . 2024-07-04

MORE AT TripAdvisor

Miso soup and gyoza were delicious. Dragon roll and mango were not very fresh.

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Janine Lagundzin . 2024-06-23

MORE AT Google

Tres très mauvais service et très mauvaise expérience je ne retournerais plus jamais la bas et je déconseille à toutes autres Personnes

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Laura P . 2024-05-22

MORE AT TripAdvisor

Terrible service, the employees don't even look at our faces, they treat the drivers as if they were rubbish.

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Ueuler Silva . 2024-05-07

MORE AT Google

Marylebone branch. Take away. I thought this was excellent Sushi. Fresh tasting. Delicate and fine. Definitely better than supermarket Sushi, so there is a warranted price differential. Will go back.

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S . 2024-05-02

MORE AT Google

Very Nice sushi and very good customer service

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Karim Ben amar . 2024-04-17

MORE AT Google

Very bad experience the guy on the counter with short hair is so rude and didn’t even talk like we r begging and didn’t respond to me he is busy in his phone when i ask he start shouting … this is not the way to talk to anybody not recommended don’t waste your time here

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Shafaqat Ali . 2024-04-15

MORE AT Google

Dry smelly sushi. Fake wasabi… doesn’t taste like real wasabi. Glossy menu and shop front. Bad customer service, bad food.

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Erandi R . 2024-04-10

MORE AT TripAdvisor

One of my top sushi places in London! I recommend and staff very friendly .

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Houari Saiah . 2024-03-27

MORE AT Google

Always a pleasure being here. Last time I was in for the rock and roll signature sushi! But this time my mind was blown with the tuna hako and temaki ones!

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Chaitali Mandal . 2024-03-11

MORE AT Google

We are long standing fans of sushi shop. Always get take away and eat at home, usually from this branch. Keep it up guys !!!

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Ele F . 2024-02-28

MORE AT Google

"Always fresh sushi, very consistent quality, vibrant menu, and friendly staff! Love their tasty rolls. Perfect for takeaway!"

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Stefanos Leonardos . 2024-02-09

MORE AT Google

Tried the Rock 'n Roll Sushi roll and it was DIVINE!

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Ann Kuznetsov . 2024-01-20

MORE AT Google

We ordered sushi several times during our stay in London and we enjoyed it. Excellent sushi, we recommend.

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Célana . 2024-01-03

MORE AT Google

Great food, great staff, super friendly!

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Jane Elsmore . 2023-12-14

MORE AT Google

Have been going here for a few months now and let me say that the sushi is some of the freshest I have ever had! Was first greeted and served by Nadir, talked me through the new items on their menu (didn't push to upsell like most places) and ever since I visit at least once a week. The quality food plus friendly faces and service will always keep my custom!

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Loucious Storm . 2023-12-12

MORE AT Google

The veg sushi selection is gorgeous!!

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R L . 2023-11-26

MORE AT Google

This is torture!! The worst quality sushi I have ever eaten in my life. AVOID AT ALL COSTS!! Low quality sushi and wrong order. Everything tasted weird and defined not fish. My noodles were over cooked and became mush by the time they arrived.

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Joanna Alexandrou . 2023-11-04

MORE AT Google

Got a takeaway. Before leaving looked in the bag, the noodles didn’t even cover the bottom of the bowl. All stuck together. Salmon super dry. Very unfortunate looking. I asked the staff if it’s meant to look like this or if I just got leftovers from the pan. They said it’s how it looks. I wrote to customer services but they didn’t even bother to reply. It’s my local takeaway spot and it’s not the first time hot food was terrible. So I think it’s safe to say I won’t be back

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girlingucci . 2023-10-31

MORE AT TripAdvisor

Their soy sauce taste more like soy wine

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C Li . 2023-10-27

MORE AT Google

Nice if you like cabbage, not if you like sushi

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Vsevolod Ivanov . 2023-10-26

MORE AT Google

Lovely, super fresh and tasty sushi. Highly recommend.

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Michelle McGuinness . 2023-10-11

MORE AT Google

Very small portions, long service and poor customer service👎

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Krystian Ferenc . 2023-10-05

MORE AT Google

Rude behaviour bad service worst staff

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Sky Production . 2023-09-19

MORE AT Google

Avoid at all cost. Low quality sushi, rice not holding shape, nori chewy, salmon having bones even in the sashimi and maki. Served in paper boxes but menu showing plates and fancy chopsticks. Overpriced with incompetent “chefs”. Shame this place is even open.

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Peter Hlavacs . 2023-09-02

MORE AT Google

Ridiculously low quality food. With such great food options around this neighbourhood do not make the mistake of coming or ordering from here.

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Ido Krakowsky . 2023-08-31

MORE AT Google

The sushi is great for the price. Always have good offers going on and treat loyal customers well. Love the fact with each order you earn credit which you can use on future orders!

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Zhaneta Shtereva . 2023-08-17

MORE AT Google

Aucune ambiance, quantité ridicule dans les sushi, a ce prix la c’est du vol, à fuir !!!

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Killian Cosgrave . 2023-08-12

MORE AT Google

I've been ordering for years and I’ve noticed the quality decreasing and decreasing, but was coming back because of some original creations. I’ll stop now, this is simply not good anymore. Firstly, they keep making mistakes in the order and deliver the wrong products; funny enough it's always a cheapest one! mistakes happen but with this shop, they happen far too often. And they don't have a customer service, no one cares, your emails go in a vacuum, so forget about getting a refund. Secondly, the quality of sushi is now subpar. Their Philadelphia cheese has barely any salmon, it was so thin at some places it wasn’t even covering the rice, and theta is happening 3 out of 4 times. If you don’t have enough salmon anymore then don’t sell salmon sushi, instead of spreading it thin like cigarette paper! The rice was dry, there was barely any cheese either, the whole thing was bland, this was just inedible. Although they try and offer innovative sushi, they don’t know how to make them and use subpar ingredients, and they just taste awful now. The quality is simply too low and it doesn’t taste good anymore; they rank even below the mainstream chains, serving tasteless plastic sushi. Such a shame.

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G . 2023-07-22

MORE AT Google

The quality and flavour of this sushi was amazing. I enjoyed the creativeness of the flavour combinations for the summer pack. The service was great, welcomed promptly on arrival and my order was just finishing being prepared even though I was early for my click and collect time. The process to sign up for the loyalty programme was very easy to do before completing my first order online. I hope the quality of the sushi and service I received at the Marylebone store is just as good at other stores. I look forward to returning.

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Sharon Neale . 2023-07-14

MORE AT Google

A cosy area, very warm friendly staff, lovely to chat to, also explained a few things to me. I had a ramen, very fresh, tasty and a good size, wife had teriyaki salmon poke, fresh and a good size. Next time in the area will come again (visiting from watford)

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Mjbusheyw . 2023-07-13

MORE AT TripAdvisor

Food was good, very clean place and the personal was also nice

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Julien G . 2023-07-07

MORE AT Google

Excellent service. Helpful staff. The food was fantastic and really loved the salmon.

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Laurence Behrens . 2023-04-21

MORE AT Google

I made an order via TooGoodToGo app and I didn’t expect that the service will worsen that much. For the price of £5.5 I got just one small box of sushi (6 pieces). Therefore the price for it was almost the same as I would buy it without using TooGoodToGo app. I also must to add that I made a few times before an orders via TooGoodToGo app at SushiShop Marylebone and I got 2 huge boxes of sushi + miso soup. I know that the policy of the app says that the thing I will get is a surprise but I think that giving super small box of sushi is against the idea of this app. Moreover the app says about the food in plural therefore I shall get at least two items. In conclusion I can say that the service has worsened so much comparing my previous orders and visits to at SushiShop Marylebone.

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Stan Rosz . 2023-04-15

MORE AT Google

Remember when the owner confuse me supposing I was the delivery driver and didn’t let Me use the premises toilet. How about ,what’s wrong delivery driver to use a toilet? Hope You lose all in life and get same treatment as you give to people! Look reviews …. How u treat people!

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T . 2022-12-16

MORE AT Google

Expensive for refrigerated sushi otherwise just ok. We past by and we were hungry.

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Gianna “A A” Armstrong . 2022-10-15

MORE AT Google

The only reason for being in the place was desperation for some sustenance. At least the gyoza and maki were passable whereas the so called Yakitori was dire.

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David G . 2022-10-06

MORE AT TripAdvisor

Rude staff and while waiting to talk with staff he where talking on phone nearly 5-10 mins….i work in caffee and i know how we supposed to talk with costumers. They need to be more friendly and bit more kind! Everyone have a bad days its not mean that they have to be rude to the people!!!

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Cem Cobanoglu . 2022-08-31

MORE AT Google

Delivery was super fast but I think that’s because they prepackage their rolls in some cases and just driver a pre-made box. If I wanted refrigerated rolls, I’d pick some up from the grocery store. Portion was big, though… I just dont like cold sushi rolls

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Heather P . 2022-07-13

MORE AT Google

Gave me food poisoning, horrible service and ridiculously expensive.

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Catia Sa . 2022-05-26

MORE AT Google

Great sushi!! I sometimes eat there when I fancy some sushi but do not want the commitment of a restaurant.

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Laura Sala . 2022-05-21

MORE AT Google

There is a very slow service. employees lie about waiting time. chef is preparing food with bare hands.

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Bayazıt Keser . 2022-04-29

MORE AT Google

Good interior design, however the seats a very heavy to move, the sushi is served off the shelf, the toilets needed TLC. Would go here again if the sushi is made fresh for customers eating in and the toilet is cleaner.

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Koko C . 2022-04-22

MORE AT Google

The portion was tremendously small. I’ve never had such small and thin sashimi before (see image below). For what it’s worth, it is not worth it. Wouldn’t recommend this place to anyone.

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L P . 2022-04-12

MORE AT Google

Average sushi at above average prices. When you dine in, they don't make it fresh, it comes out of their display fridge.

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Andre van Niekerk . 2022-04-09

MORE AT Google

I love the sushi here but I am getting fed up of constantly waiting on my order. No matter what time I specify it to be ready for it had never even been started until I get there. Then I have to wait whilst deliveroo/Uber eats orders get prioritised. Sometimes I’ve been kept waiting 30 mins for two signature rolls which doesn’t seem right. I don’t really know why they encourage you to order in advance and then not process the orders. Notes on my order are always ignored too. However the quality is always good in the end and I think for take out sushi it’s the absolute best around

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Sarah Elliott . 2022-03-10

MORE AT Google

Interesting gourmet sushi mix and really good fruit salad

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Anastacia Ponomareva . 2022-02-22

MORE AT Google

Best Sushi Shop out of all 5. Best service, very fast compared to other stores. Didnt even have to wait 3 minutes for a box for two. Despite the huge lunch rush they have. Sushi Shop Marylebone, definitely a experience worth having! The Team is mostly guys, but they are buzzing and bubbly!

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Alex Hudgson . 2022-02-16

MORE AT Google

Fish (especially Yellowtail and Tuna) had a weird taste and smell… proof that ut wasn’t really fresh.

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Ines Sellami . 2022-02-08

MORE AT Google

Good favour, but a bit expensive, could do with a clean!

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no reply . 2021-12-10

MORE AT Google

Amazing food and the staff are very friendly 😋

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Denise Wyndham . 2021-12-04

MORE AT Google

Brilliant as always. Helpful staff(I forgot my bike lock). Highly recommend

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Mark Cooper . 2021-11-08

MORE AT Google

Love the sushi shop chains as they offer very tasty and creative additions to their menu... Always a pleasure picking up food from this chain... , 🌟🌟🌟🌟🌟🌟🍣❤️

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Pitlane Media & News (Sponsors4Racing) . 2021-10-13

MORE AT Google

Sephora - Thank you for the best customer service I've ever seen. I 100% recommend Sushi Shop.

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Camille Le Baron . 2021-10-08

MORE AT Google

Sushi here is delicious, love dropping by , great vibe, super friendly and informative staff Merci Sephora

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Abdullahi A . 2021-09-01

MORE AT Google

I don't like the delay in ordering. Even when there is no movement on the spot. I made this first comment 10 months ago. Nothing changed! The delay continues . Updating: Time passes and this place gets the worst service. I arrived at the location, showed the order number to the attendant. They didn't bother to check. I could see my order Updating: Time passes and this place gets the worst service. I arrived at the location, showed the order number to the attendant. They didn't bother to check. I could see my order ready. But one clerk was too preoccupied with her cell phone and the other with the conversation she was having with another friend in the kitchen. 5 minutes later I was impatient. I called the attendant's attention again. Showing that my order was ready and that I was there waiting for nothing. It's a lack of respect for me as a customer. I will not return to this location. 28/08/2021

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Sheila Brito . 2021-08-28

MORE AT Google

Always a good idea! Love the sushi there the quality / price rate is the best one in London! Love the gourmet box and the sharing box! Come back soon!

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Adélie Germain . 2021-08-17

MORE AT Google

Good sushi, but horrible customer service. I have ordered sushi for delivery - there was an issue with the driver, but nobody could have provided any update. When I asked for a cancellation and refund, they hang out on me. So no sushi and no refund. Stay away from this shop.

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Katia Pachanina . 2021-08-05

MORE AT Google

I often take away food from here. The staff at the shop could be off-putting depending on the day. I gave my number to check if I have any reward on the account today, he replied, ZERO. Wow it was an odd tone to a simple innocent question. Then after I paid, I realised that he said nothing yet, so I said thank you and good bye first -- what happened to common decency?!

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Joanna Shan . 2021-08-03

MORE AT Google

Got a Too Good to Go pack and was delicious !! Also great amount of food !! I will repeat ;)

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A PF . 2021-08-01

MORE AT Google

When I came to pick up my food the staff were outside smoking and made me wait for 20 minutes… all the packages were smelling like cigarettes, they were rude and inconvenient.

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Gabrielly Peruzzo . 2021-06-30

MORE AT Google

Really nice girl working there. For sure I'll be back. Sushi is amazing 👏

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Fernanda RVPeus . 2021-06-25

MORE AT Google

just amazing! best sushi in town, the price is very good! top 10/10✨👍🏼

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Hat A . 2021-06-17

MORE AT Google

Fantastic sushi and excellent customer services. Ordered on a raining day for delivery and totally delighted. I’ll definitely will order or even visit again.

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Nora Stolz . 2021-06-17

MORE AT Google

The girl with grey scarf at the front desk was super kind and helpful love the place !

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Meh Googlemap . 2021-05-14

MORE AT Google

It’s a real pleasure to come and pick up my orders! The girl named Sephora is always smiling and very friendly :-)

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Charlotte Bardet . 2021-05-12

MORE AT Google

the sushi made me feel sick. is also quite expensive

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Lorcanisajellyfish . 2021-04-24

MORE AT Google

I was a bit underwhelmed with the selection and the prices. The seafood is fresh and well cut. Very good - ate it too fast to photo haha (had salmon sashimi), but really feel for takeaway and the sizes its really, really pricey.

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Syd Eats . 2021-04-22

MORE AT Google

Like other Sushi places of late, decreased foot fall and customers seems to be impacting the quality and freshness of food. I have ordered from here several times previously and was quite happy with what I received. The sandos are dramatically overpriced for what they are, the raw ingredient cost is likely no more than £2-3 and is being sold for £11. An average tasting, overpriced and quite small sandwich. The sushi box I ordered (having enjoyed the same one previously) was clearly not fresh. One component of the box had discoloured, translucent looking and horrible smelling salmon (photo) that was clearly a food safety issue. The 'crispy' bits on top of the sushi were soggy. Unfortunately as I made the unwise decision to order through UberEats, there was no route for compensation for this. And to add insult to injury, I paid extra for teriyaki sauces and they were not included, but I was charged.

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Oliver Devine . 2021-04-16

MORE AT Google

Amazing spicy salmon poke bowl. Not great service but the sushi is fantastic

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Fluffy Bot . 2021-04-10

MORE AT Google

Looks good in the brochure but different IRL. Fresh daily but nothing special. You won't be able to tell the difference if you bought from Itsu or Wasabi. Averagely disappointed

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Ray Fu . 2021-04-10

MORE AT Google

Very nice food, well presented. Though a bit pricy.

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Andrés Díaz-Oliver del Pueblo . 2021-03-09

MORE AT Google

Absolutely disgraceful DO NOT ORDER FROM HERE Bought a salmon bowl, paid extra for the large option Got a small bowl of rice with a coupe of leaves and no salmon!! At all!! Thought it should have been a mistake so I reported the error. Nope, they're not responsible if the size doesn't meet my expectations. What size, the size that I paid extra to have?? Oh, OK I guess it was also me who was wrong expecting to have salmon in a salmon bowl. Crazy!

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Claudia G . 2021-02-22

MORE AT Google

Great quality sushi in London, especially for take away! I stuck to the basics but you can get creative with chefs boxes!

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Axelle P . 2020-12-10

MORE AT Google

Amazing little place with amazing service and very very friendly staff, great sushi and I especially like the ebi roll

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Fawaz Hamade . 2020-11-25

MORE AT Google

Very tasty and big boxes of sushi, very fresh. Totally recommended!

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Julles . 2020-11-21

MORE AT Google

Absolutely horrible. Very unprofessional staff named Ayda. Never go here.

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Ghazal Rahvar . 2020-11-04

MORE AT Google

Very nice, they have something magic...

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Panicos Panicos . 2020-10-19

MORE AT Google

Food is good, if pricey. Service is consistently grumpy slow and snobbish. This shop is somewhere we'd have gone regularly if the service was better - instead we've actively tried to avoid it because the few times we poked our noses inside or bought some takeaway we've not been impressed.

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Ben W . 2020-09-26

MORE AT Google

Very delicious and fresh. The staff are welcoming and polite.

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Fis F. . 2020-09-26

MORE AT Google

We’ve ordered this for delivery over 10 times and the standard has been exceptional every time. Fresh, tasty sushi. Recommend the Signature Rock n Roll and the Signature Fire Roll to those who like chilli. Love this place!

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Rohan Chitale . 2020-09-07

MORE AT Google

Terrible service which is a shame because the sushi is good. The guy at the till kept insisting I get the refrigerated boxes when I wanted a larger freshly prepared box. When I chose the box from the menu he said if I wanted that then I would wait 30-45 minutes (which is not the case because I have ordered from here before and that was never the case!) the guy was a bit of a jerk when I said I didn’t want refrigerated Sushi! Shame will never come to this location again!

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Fer Lazo . 2020-08-29

MORE AT Google

Customer service levels have dropped significantly since reopening post lockdown. Staff will literally shout at you for not wearing a mask, even when collecting an online order a metre from the entrance. Quality of food is great, however the sashimi slices have been getting thinner recently.

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Adel Martelli . 2020-08-20

MORE AT Google

Really disappointed with Sushi Shop this evening. We have ordered from here lots of times and its always fine (rather westernised and mayonnaise-filled sushi, but its fine), but tonight was really disappointing... One of the salmon-set boxes smelled like it was rotten and we couldn't eat it. I phoned the store to let them know and they apologised, the guy said it has only been in the fridge since this morning, but really that is not good enough! Their prices are expensive, and during these quiet times, surely they can make sushi fresh for customers?! Frankly I expect it not to have sat there all day for £58 for two people...! i wont be going back

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Ski Property Marketing Ltd . 2020-08-19

MORE AT Google

Having walked past this branch of Sushi Shop I was tempted by the glossy photography in the menu and attractive shop front. Major mistake. All dishes simply an insult to genuine sushi. Even their signature dishes were offensively awful and tasted like a tube of cheap toothpaste. When complaining, the staff were amused and laughed. Ok Sushi Shop ( which you’re not and an insult to the name) laugh away. You will be out of business before you know it. Your food is nothing but cheap and nasty.

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mrgrumpy11 . 2020-07-29

MORE AT TripAdvisor

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