TGI Fridays Glasgow Silverburn in Glasgow City

The delivery never came with sauce for the buffalo bites and was very late , kept changing time

We entered the restaurant about 5.45pm on a Saturday afternoon, we were shown our table and after a few minutes one of the waiting staff took our drinks order. 2 Diet Cokes £7.90, 1 Ginger and lime squash £2.60, 1 Beer £2.25, 2 Passionate mocktails £11.50. We also ordered our food, Cheese Nachos £7.99, Wall 2 Wall Chicken £29.95, Chicken Fr-jita £21.99, Chicken Fingers £19.99, Kids portion of chicken fingers £7.80, Half rack of glazed Ribs £21.99. The nachos were cold and appeared to have a cheese liquid poured over them, however hunger allowed us to share and eat them. The wall to wall chicken contained small portion’s of chicken wings coated in a sauce, Sesame Chicken, Chicken Strips and Boneless Hot chicken bites. Described as a sharing plate for 4, I would definitely question this. It occurred to me that I could by these items at a local supermarket in packs of 3 for £10, but hey, maybe I was paying for the experience of eating at TGI’s. The platter was only warm, the chicken bits were dry and I had the impression they had been microwaved. But the table was hungry. We would then wait a further hour to see our main courses. When my Ribs were eventually placed in front of me, the portion appeared to be larger than expected, i checked with the waitress who advised me this was a full rack, i advised that i ordered a half rack and she commented i would only be charged as a half rack. (This was a minor error and i was happy to overlook this) As i bit into the first rib, i noted that the ribs were only moderately warm. The texture was dry and there was a layer of something on the bottom of the ribs, Initially this appeared to be a layer of paper and i brought this to the attention of the waitress. The waitress apologised and removed the plate, she returned several minutes later to advise the manager would come to speak to me. When the manager arrived, i pointed out that we had waited over an hour for the food despite the restaurant being quite. I pointed out that the ribs were dried out and appeared to have been left under a heat lamp for several hours. I also pointed out that there was a paper-like substance on the bottom of the ribs. The manager appeared to see this as his chance to challenge my criticism. He puffed his chest out and stood tall stating, words to the effect, "It wasn't paper, that occurs when they take the ribs out of the microwave and place them down" I was beyond shocked and after a few seconds i composed myself enough to respond. I asked him to clarify that my ribs had been microwaved. He confirmed that they put them in the microwave to warm them up. I asked if this was company policy to heat food up in a microwave. He confirmed it was and this wasn’t his fault. I asked if he thought it was reasonable to pay £21.99 for microwaved food, he repeated this wasn’t his fault and that’s what the company directs. I pointed out that I could go to a local supermarket and buy all of the food on the table that had been served for a fraction of the price. I asked if the rest of the food was microwaved and after some anxiety and obvious uncertainty he said no. Given how dry the rest of the food was I suspect this to be untrue. I tried to reason with the manager and asked if he would be willing to pay for a meal in a restaurant knowing the food was microwaved, he didn’t answer. Can anyone answer me this. Is it reasonable to go to a TGI’s restaurant, pay £111 for a meal that has been cooked in a microwave. Is this a company policy? I was delighted when the manager offered to remove the cost of the ribs from my bill. Such a generous gesture. It still cost £83.98 for a very poor family meal. I came home hungry, my wife checked in the fridge for something she can cook for dinner. She found Ribs that we bought from a well known local supermarket last week, Guess what the ribs haven’t went anywhere near a microwave and they taste great.

Forgot our fries, but got here in good time and everything was warm and delicious!

Our food was delivered 15 mins after the initial delivery time. The driver came to the door with the food just in the TGI’s paper bag and as I carried it in I could feel there was no heat in the package. We unpacked the food and everything was cold, not even warm. It was inedible and we had to re-heat everything in the oven-nothing tasted good and it wasn’t fresh or crispy. So disappointing- our food should have been transported in an insulated bag as it was wasted by the time it arrived.

So disappointed, food wasnt great, and the price was extortionate even with my 20% discount code. staff were not attentive either.

The food at TGI Fridays was oka, nothing to write home about, but sadly the service staff must have entered witness protection halfway through our meal. The restaurant wasn't busy, yet our table seemed invisible. No check-ins on how the food was, no offers of more drinks, and dessert? Forget it—by that point, finding a waiter was like searching for Bigfoot. Considering the prices, I'd hoped for more attention (or at least proof the servers hadn't vanished). Disappointing overall.

Food was ordered at 1611 and asked to be delivered at 1730. Food was not delivered until after 1800 and kids chips was missing from the order

food was freezing cold. not worth the money

Food was a little on the tight side with a plate of sharing nachos £12 with a portion fit for one😞 The portions on the main courses were much better. We though the best part of our visit was the service/ server Daniel the young lady was extremely attentive and also towards our little boy, always smiled knew her menu and how's things worked, an asset to TGIs.

Estimated delivery was 35 to 50 mins, took 2 and a half hours to come. Was stone cold and missing chips that comes with meal. Also cheese cake was squashed and upside down in a mess. Food quality was poor as had to heat up in microwave which made it all soggy after waiting so long for it to arrive!

Only ordered 1 meal and they didn’t even get that right !! Receipt in bag was what I ordered but food inside was single starter portion of what looked like nuggets with the correct dip 👀 no fries so disappointed again

food was good , sadly Desert was missing

This is the second time in the same week I have order the Fridays meal deal and been missing food. Unable to speak with anyone to sort it and therefore one of us has no meal. It happened on Friday with the drinks and desserts as well.

Absolutely useless. Failed to send full order with driver, driver even called them and they told him "oh well, just refund" over speaker phone so even I heard it.

Great cocktails - Ben the bartender was so lovely!!

burger was pink in the middle and food was stone cold. .took 2hrs to deliver, not worth the money

Absolutely fantastic experience today 👏 everything we ordered was fresh & absolutely divine, dare I say top 5, my partner and I have ever had. Our server was great, really on the ball with re-fills and a really nice attitude as well. Wings were the best we have both ever had, and I don't usually like wings! We ordered from the Christmas menu and were not disappointed. The portions were some of the biggest we've had as well 👌 The food was so amazing. I forgot a picture 😂 but thank you very much to the staff who made our experience enjoyable we will absolutely be back.

EASILY the worst and most expensive cobb salad ever. A whole lettuce, quartered with sprinkling of carrot, 1/2 egg, 1/2 avocado. Dirty seats, place looks desperate for a deep clean. Won’t be back, waitress was nice, clearly used to complaints as didn’t flinch when I queried why I was served an entire iceberg lettuce accompanied by little else as a main course.

Ben is an honourable mixologist and has an excellent attitude and is very skillful on the bar 5****** will defo be back just for the hospitality and the bantq

Wing platter is great at the bar with a couple of drinks Ben the dude behind the bar was friendly and good at his job. Great place and good staff

Order took 2 hours and food was freezing

Food was amazing but forgot my shrimp which I was most excited for 😕

First time getting take out normally just go to the restaurant. wasn't disappointed. I had the bbq ribs with fresh and sweetcorn was lovely. would definitely order again .

didn’t remeber our oreo milkshake and a fizzy drink. disappointing.

We had the deal for 2course for14.99 and it was nice and the staff will out there was to make sue u enjoy your night love tgifridays ;))

Cold food. And Told me that they have run out of my veg option. Pathetic service.

Got served by a guy who freakishly remembered the order whilst writing NOTHING down, impressive, mcdonald’s eat your heart out. Sometimes they change the jack daniels sauce, sometimes go in sometimes icky, sometimes go in sometimes pretty goood. Got two whole meals including one starter with student discount fourty eight buckaroonis, crazy! overall pretty good experience, keep the freaky guy with good memory, he cool as hell.

Came in on Friday night for my wifes birthday dinner and the waiter Michael made our night.Guy had great banter with everyone around us and his service was great. Food and drink great also.

First time visit since before covid and won’t return. Over priced burger, and that was a basic burger. Girl who served us was lovely and wasted in there. Sorry TGI but cheap food with expensive prices.

Don’t usually do reviews but this needed said. Ordered you guys through Just Eat the other night. Food was stellar, top tier. Can not fault it. But for other readers information I waited over an hour and a half for delivery. I was about to contact them when they called me up to say the courier hadn’t appeared so they had remade the whole order from scratch as it was now showing he was 1 minute away. I was honestly over the moon you guys had just taken it upon yourself to reach out with an update and refire the order. I still had a lengthy wait before it finally turned up (I place the blame squarely on Just Eat) and yet the food was still hot when I finally got it. I doubt it was refired a third time but it was certainly hot and fresh when I got it. You guys outdid yourselves and I’ll be using you again but maybe through a different delivery service 🤣

Nuestro servidor era Dani que era realmente encantador y hospitalario. Sin duda recomendaría venir a cualquiera que esté pensando en probarlo

Love TGIs come here all the time with friends and family love the food and portion sizes are great, cheese and bacon fries are my favourite!

Served by a lovely fella Caleb, very friendly and made it an easy dining experience. Will definitely be back at silverburn location.

Full credit to TGI’S who remade my order for me after I had waited 2 hours with the courier not turning up or answering them. After a long and lengthy wait it was finally delivered by a different courier and as always was stellar. Still hot and tasted as good as always. TGI’S we love you, Just Eat we are not impressed.

Grand place for a bite of lunch Great service from Dani, really friendly and helpful for decisions on the food, would come again.

Dani was my server for lunch she was friendly helpful and really tried her hardest and food was absolutely wonderful throughly recommend to anyone that wants lunch in silverburn

Went to TGI'S silverburn with my family it was our first time visiting the silverburn store and we all agreed we would go back thanks to our server Daniella. She was extremely welcoming and gave us all her best recommendations on what to order and even cracked a few jokes. Our food was brought to us quickly and efficiently and our refillable drinks were kept on top of the full night. Daniella is a credit to your restaurant.

One of my favourite places to order take out from but was over all very disappointed . It took over an hour and a half to arrive . All the food was not even warm , had to microwave everything . I had ordered cheesecake which came all broken and squashed about inside the large box . The garlic bread was cold and hard like it had been sitting out for a while. The only thing that was ok was the cans of juice . I don’t normally complain but having spent over £30 on the Oder. Won’t buy again.

I took my daughter here a couple of weeks ago and I won't be using TGI Fridays again. The quality and quantity of food has constantly gone down over the last few years. The cost has gone through the roof, it is just far too expensive for what they serve.

The service is really bad we ordered a type of juice got a complete different thing then the server apologised after we told her about the mistake then brought the wrong juice again and made us pay for both the food was a really small portion even though the last time we came the portion was way bigger we ordered two steaks well done we got a rare steak then the server went to replace it she got us only one steak but cut in half we ordered a cake for my daughters birthday the plates from our food was still on the table and the cake was just put between the mess when we ordered the cake the server kept asking if we wanted it take away even though we asked for it to be in the restaurant multiple times it’s was like she didn’t want to serve

Lovely staff, nice atmosphere and food portions were so filling.

Waited 30 minutes for someone to come and take our order. The person was not apologetic or even ask about drinks. Just asked for our order. Cutlery was just handed over in a bunch. Waited for actual drinks to come for another 10 minutes. Chicken was a little under cooked but by then I wasn’t caring just wanted to leave. This was my favourite place to go with my adult children but not anymore

Really nice restaurant. Great service. Lovely food. Would go back

Came in for a table, stood for about 5 mins, completely ignored and the place was stone dead. Disappointing when going out your way to have a meal somewhere

Good food and upbeat atmosphere. Eva was a fantastic hostess and took really great care of us.

Food was totally freezing and the burger never came plain

Not good very disappointed in service. We arrived at 3.30 to a half empty restaurant with most of the tables not been cleared . I asked if they were short staffed and was told no he was a manager and not use to taking orders and cleaning tables . We were there an hour and tables in front of us we never cleared . The place was dirty until a young girl came in started her shift and she seem to be a hard worker. I could see our drinks were made up sitting at the bar and after a while I just went up and got them .definitely not worth over 100pound and that's our last time at here

6.50 a pint ridiculous never again 🙄

Been going to tgi silverburn for years alway have jack Daniels chicken strips and fries finding portions are getting smaller everytime we visit hardly any sesame seed on chicken fries have no seasoning all for a wopping £20.60 each no wonder it's not busy £4.30 for Fanta used to love tgi but for the inflated price it'll be our last

Far better than Edinburgh great food fantastic service.

£80 for a pretty standard 2 course meal with only 2 soft drinks for 2 people? Considering what we had: Robbery. We visited on a Friday night for dinner before the cinema: the service was so slow we had to go to a later showing of the movie than planned! We booked the table for 7 with the intention of going to the cinema (literally upstairs from the restaurant) for the 20:20 showing of A Quiet Place: Day One. We're quite familiar with how many trailers are shown and had already bought our tickets so didn't plan to be at the cinema much before 20:30 - we thought an hour and a half would be more than enough time for dinner! However, when our order hadn't even been taken by 19:20, we didn't have time to go elsewhere & had waited long enough so stuck with it & changed our tickets to the 21:00 showing. It was a bit of a hassle, but luckily we were able to do that for free as the cinema wasn't at all so no huge inconvenience. The waiter then took our order and, most bizarrely, asked if we wanted our starters and mains to be served separately or all together? A very strange question! We wouldn't originally have ordered starters but, given the "extra" time we thought we had, we thought it'd be OK & we were getting very hungry! The drinks arrived shortly before the starters which were the most poorly prepared & presented starters I've ever seen: Chilli King Prawn starter: 4 prawns which weren't completely peeled & still had much of the hard skin on, atop a "bed" of the sorriest looking 'salad' you ever did see (so small & limp it might as well have not been there) with a lemon half that they couldn't even be bothered to take the sticker off! With a wee pot of whatever name they're giving to what is basically spicy mayonnaise. Rubbish. Not much change out of a tenner. Overpriced crap. Had the waiter bothered to do a table check, we'd have told him but no, and it was another staff member whose job was clearly to clear tables only so didn't want to annoy her with complaints. Plus, we'd eaten them as we were really very hungry by this time! Hopefully the mains will be better... Alas, hopes dashed. The mains took a very very long time to arrive. The restaurant was busy enough but, this was a Friday night so there's a reasonable expectation for the restaurant to be aware and have enough staff working to be prepared. The spicy Cajun chicken pasta was very disappointing. The amount of grilled chicken was very mean, the sauce was bland, the peppers were very raw so made the whole dish watery and it was all underneath so much Parmesan cheese it was ridiculous! Thank goodness we ordered sides of sweet potato fries as, surprise surprise, the portion was not sufficient to be called a main meal and nowhere near worth the best part of £20. Also, it's a bad day when the best part of the meal is the side! Again, had the waiter bothered to ask, we would have complained but no such opportunity was given and, keeping in mind our plans for the cinema and time marching on, we ended up having no time to spare. So, for two people having 2 courses of meagre portions of substandard food, 2 regular (very small actually) sides, and standard (from concentrate, no option for bottled was offered) diet cola = £80?!?! Absolute rip-off and would advise caution to anyone considering TGI Fridays as a destination.

I love this place. Staff are lovely and so helpful. Food delicious as always

Far too expensive for basic food. Cutlery dirty No water in the women's toilet Fries covered in salt after asking for no salt! The girl who served us was lovely Mojit was just ice!

We were seated. Waited for 20 minutes without anyone taking a drinks order, so left.

Cracking service my boys bday and they exceeded the expectations sang a song etc staff are impeccable five stars

milkshake was not cold. it was rather watery and disgusting. food was missing the side sauce and wasn't very warm. this TGIs location keeps getting worse and worse. it's as bad inside the restaurant as it is for delivery.

Only one portion of chips & food has to be heated

Food cold and missing sauces and salad garnish and the chicken was dry as any sauce on the chicken had dried in.

Worst Birthday experience. We all should take pride in our jobs. There was one staff member behind the bar who was working hard. Doing multiple jobs. We assured you to take him to the side to complement him and be assured he's doing a good job. Mark, I'm sure he was. The cocktails he made were absolutely spot on. The rest of the experience was terrible. The food service was so slow. The resuraunt wasn't even at 30% capacity. Nobody came to ask us if things were OK. After sitting with empty plates for 20m, I had to ask the server at the hostess stand to take our plates away. She was 'busy' blowing up a balloon for nobody. There was no one at the hostess stand... Asked if there was a manager on at this point. As the restaurant looked awful. People's dirty plates on tables 2 hours in, isn't acceptable. While servers can sit on the top balcony chatting away. Isn't acceptable by any means! Spoke to the manager and wrote a message to TGI directly. Will 100% not be back. Please take these comments on board and make a change for future restaurant goers...

Food was quite late so was very cold and the milkshake was half empty and covered with cling film?

Absolute perfection - ordered for a birthday dinner. Everything has just arrived really quickly, hot and nothing missing. Thank you so much for the extra cake slice and the kids packs too - so appreciated! :)

Waitress was abrupt everything felt rushed, couldn't supply a white coffee or a flat white ( the machine doesn't do white coffee) overpriced over rated , I wouldn't rush back , Side Mac n cheese wurst I ve tasted

Nice friendly staff good atmosphere.

Ok place with pretty good food. Came in late so it was quiet and had to work after so never had any of their cocktails which look really nice

Went here for my granddaughters 17th birthday... Food was good.. Waitress was extremely good and nothing a bother..

The service was good and they were all very nice and the food was very good :)

EVA was a very efficient and helpful waitress. Food was delish , price had gone up a bit though.

Complain to us about being late to collect the order, despite him going to the incorrect address. We had to go out and find him.

Every time we visit its gets better n better tgis silverburn never fails highly recommended 👌👌👌

Food and drinks were good, but our server Caleb made our dining experience great! Has been a while since I’ve received such great service like I did tonight. Nothing was an issue for Caleb, he was very helpful and attentive, and was a great guy to chat with! Such a friendly member of staff and a credit to your branch! I will most definitely be turning to your restaurant, myself and my family had a great dinner.

Missing items, food had to be heated & shop wont answer phone

David was extremely polite and helpful and didn’t interrupt when eating which is a bonus ⭐️ Food and dessert 👌👌👌👌👌

My mom and I stopped by TGI Friday's for lunch. It was just the two of us, and David took care of us. We ordered some of our favorites and enjoyed catching up over good food. The atmosphere was laid-back, and the service was friendly. Overall, it was a nice, cozy lunch outing.

Order was over 2 hours late and half my order is missing

Had the 2 for 1 fajitas which were lovely. Waitress was friendly and attentive. Couldn't give you a 5star as the place just isn't clean. Seats hadn't been cleaned after the previous people had been there everywhere felt sticky and needs a good deep clean. Food on the floor. Such a shame.

Brilliant staff so pleasant and friendly..

Me and my family visited and were served by the wonderful Eva. She was very attentive and always had a smile and positive energy, which really made us feel welcome and well looked after as a table. She had such a positive attitude, it really makes a big difference to the dining experience. The food came out promptly and was fantastic, the sesame chicken strips were just the best.

Food was great and very tasty. The server named Lisa was lovely! Very attentive to customer needs. Lisa for president 🤣

Small order of 2 meals and onion rings and they still managed to forget to put in the 2 house fries. First time and last time ordering. Really not hard to double check an order is correct before its sent out!

Great service and food. We enjoyed 3 mains and a starter. The staff are great with kids and were very accommodating. Will defo be back!

I absolutely love TGI Fridays, it's expensive, but the food is beautiful! We were served by Tammy, who was amazing and looked after us beautifully!

Gary at the door was so welcoming and helpful and made us feel so welcome in the restaurant!! Lovely experience - would go back again !

Walked in walked out again as banquette was sticky and menu we were given one of them had residues of food put us right off and we simply didn't want to eat here so couldn't rate food as we didnt stay

Excellent service with a smile from Bruno & some of the best drinks I’ve ever seen. The potato skins were magic! Will certainly return when I’m next in the area.

👍 Loved it. We had a great time. Great menu. Delicious food and fun atmosphere. It was a great place to go with my friends.

Caleb was very attentive. There were vegan options to choose from. Restaurant's atmosphere is lovely. Overall a lovely meal and day out.

Fabulous service really really quick. Great food, great atmosphere and very friendly staff. Definitely be back in the future

Messy cheeseburger was not very flavourful and dry. Mac and cheese tastes nothing like cheese, it was awful, only good thing was the chips and it was all £30

Mac and cheese was bland, Cheese burger was un-seasoned.

£6.90 for onion rings £19.60 for a chicken burger! The chicken itself was actually okay but only filled Half of the bun.

Lisa our waitress was spot on and very responsive. We are regulars at Silverburn, it gets better every time,Thanks Lisa

The food was excellent and the portions were OK. The waitress and manager were also pleasant and helpful. But it took a very long time to get the main course, without enough feedback along the way about this, so it detracted from the impression. The atmosphere was decent enough. The music was a bit tiresome because the sound was so-so. But summa summārum: I had a good time there and would like to come again and again.

Had a lovely meal tonight at tgi Fridays, I recommend the chicken fajitas. Our waitress Tammy was very attentive and helpful, we would visit again.

Food was brilliant and fresh. Was served quickly with lovely service from our waiter Bruno. Overall brilliant restraunt, will 100% be returning.

Delivery time great only half the order was missing, and I think they forgot to add strawberries to the shakes absolutely taste less to be honest they just taste of cream and are utterly disgusting

food arrived luke warm and totally ignored my comments about no mayo and tomato on the item

The food is frozen and it's a bad taste and it's look like it's burnt and cold

I spent more than £30 and should have received free onion rings but didn’t and I was missing my house fries

Food delicious! Staff were great!

The staff were very friendly, food was lovely and atmosphere was great. All round great experience. Shout out to our sever Caleb very attentive and friendly.