TGI Fridays Derby in Derby

Appeared short staffed, vv. long wait, only had a starter for me & childrens meal for granddaughter. Poor communication & customer service, felt like the food was just thrown at the table with no thought, v expensive for a v basic meal! Childs fishfinger meal & I had nachos, both had soft drink and cost nearly £30! Defo won’t be going there again or recommend, it used to be quite a good experience years ago, defo gone down the pan so they say!😩

Currently writing this review at the table I am sat at while waiting 38 mins to have a food order taken! Tables being sat down after us currently eating their food. Customers are having to walk round the restaurant to find staff to pay the bill, advised 20 mins to be sat at a table with 50% of the restaurant free… missing cutlery at freshly made tables so customers are having to ask for forks and knives to eat their food and 70% of the drinks menu not available due to stock… there no wonder it’s going into administration… won’t be returning… Frankie and Bennies is 1000% better

We came here for a birthday and it was absolutely lovely. Definitely would love to come again. The service was brilliant and the food even better!!

Liv and Max were so lovely. Sang happy birthday for a family member and gave free cake as well as free cake for myself and another family member who had birthdays after. Really kind and thoughtful. Very smiley and humorous staff.

Olivia and Max were excellent - thank you for making my daughters birthday a great experience. The food and cocktails were great thank you

Missing dips for the chicken platter and wrong chicken burger. We ordered crispy and got a grilled.

Service was awful waited 15 minutes to get a menu another 15 for order to be taken and 45 for the bill was charged for mapel and bacon fries I never got also the restaurant was dead so I don't get how the wait times were so terrible 😒

Honestly don’t even know where to start. I’m not sure if we just visited on a bad day but from looking at other reviews, I don’t think this was the case. We arrived at 5pm, there was 3/4 other tables in the whole restaurant. It took 20 minutes before someone came to take our order and then a further 25 minutes for our starter to come out. We wouldn’t have minded waiting if it was busy. The food was not as good as always - maybe that’s because I had heard a man come out the kitchen and say to another table that he wasn’t a chef? 🤔 why are people cooking food if they aren’t qualified chefs? Service was just poor - had to go to the bar to get a refillable drink & had to ask for our main courses. For £70, I don’t expect to be sat waiting around for someone to come over in an EMPTY restaurant. Complete Waste of money. Creds to the young man who was working in the kitchen and trying to take our order though. Could tell he was the only hard worker there 👍🏻

When we got there had to hang about to get shown to our seat. When sat down the couple next to us got up and left. Wish I had done the same. Service was terrible took 30mins to get asked for our drink order and food order took an extra 15 mins for food to turn up. Tables left uncleaned for long periods of time people not getting served as well as other customers walking out due to food taking so long to come as was sat under the lights for long time as we could see it.

Where do I start... firstly the table was booked for 7:15.. we were seated at 7:35 waiting in a queue by the door. It was a total of 55 minutes until we received our drink, please tell me why my starter came out first - I had mozzarella sticks which had clearly been left out too long. Tables were dirty, blonde staff member was rude it appears we had the rude waiter of the day who ignored our empty plates twice and we asked her for our drinks received none and to ask again. It's called a bottomless drink but is not bottomless because we waited 50 minutes for the first one lmao. Will never go here again I have never been so disappointed in a service of food and drink in my life. Not to mention the table near by were so noisy! Felt like I was eating in nursery. Will never dine at a TGI's again because of this it's put me off, and sitting on the toilet the morning after was not the surprised I wanted either

Absolutely shocking. Arrived at 13:35 and left 15:55. The service is horrendous, the state of the restaurant and so is the quality of the food. We waited over 30 minutes to be served, having to get the menus ourselves. Once we ordered it took another half an hour for our drinks and an hour for our appetisers. Once we were finished it took another hour for our main meals. The quality of the food was both poor and greasy. We did not enjoy our meal. As for the state of the restaurant, when we arrived there were tables filled with dirty dishes which remained uncleaned our whole visit. I don't think I've ever seen such a dirty restaurant. When we arrived the restaurant wasn't busy and neither was it when we left. There's no excuse for this... Definitely would not recommend, the food isn't worth its value.

Absolutely appalling service and experience at TGI Fridays Derby on 22/08/2024. The wait on the food was an hour and a half and we had to ask the staff to come and take our order after waiting 30 minutes. People were leaving the restaurant because the staff were not coming to take orders and left us sat there. Complaint raised and feedback given via the website, complaint was acknowledged on 25/08/2024 and the manager asked for further information on where we were sitting and what we ordered. This has been provided and no update to this since. I have chased this up but still nothing. This is not the first time this level of service has happened at this restaurant, hair was found in food in previous visit and we had to send our food back to the kitchen. Something needs to be done here and the head office needs to get involved. I expect a response to the complaint already raised.

Was served by Kalam and he was such a nice person and would definitely come back just because of his friendly service and great attitude

Avoid. Went with the plan of some late lunch and a drink at 2.30pm on a bank holiday. Waited 10 minutes plus for someone to even seat us (must have been only 5 tables being used so cant even say it was because they were busy). Person who sat us had no customer service, walked us to a table and walked off without a word. We walked out after a further 15 minutes of waiting without anyone having come over to even take a drinks order. Went across to Pizza Express instead. Everyday may be Friday in there but I would think even on a Friday the service would be better 🙄

Absolute joke of a place. Drinks order taken then nothing, waited 15 minutes and then head somebody complaining that they had waited 45 minutes and no starter. With the prices charged you would think the service would be second to none. No excuse with the staff there. Dirty, sticky tables. We walked out and went to five guys. Won't be visiting again

Arrived to an almost empty restaurant, got seated at a very sticky table, handed a menu covered in sticky food and kids' drawings, and then waited over an hour to get our food. When it finally arrived, the chef came out to tell us he had accidentally marked our order as complete when it hadn't yet gone out, and told us as compensation he'd get us a round of drinks the next time we go there, as if we'd ever come back! We also paid for refillable drinks but the staff tactically avoided eye contact and never came to check if our food was okay or if we needed another drink (after an hour since our drinks first arrived at our table), so we were never able to ask for a second round and had to go and buy a drink elsewhere after our meal. Some dirty tables were left uncleared for over an hour as well. Appalling service, understaffed and kept letting new customers in despite not having served those who had been there for 1+ hours. Will definitely never be returning, especially as it's quite a pricey restaurant to have such terrible customer service. We went as a treat and were genuinely upset after feeling our money was wasted. Date of visit: Sunday 25th August 2024

Not satisfied with the service at all. Also the food wasn’t up to standard as most of it came to the table warmish or cold. Went for lunch on a Sunday (25082024) and it wasn’t full so would never expected to leave 2 hours later. After we sat down, it took more than 20 min to get our order and then 30 min later we got the kids drinks. One of the drinks was not the one requested, but it’s fine we understand that mistakes happen. 20 min later we received our starters, cold by the way. Cocktails came well after we finished the starters. The mains came 20 min later when we also ordered a couple more drinks and asked for the kids drink that was still missing after the mistake. Our drinks never came (the kids drink came almost right away) until we nearly finish the food as my other half decided to leave with half of the ribs still on the plate since we was very thirsty to carry on eating. We have been to Fridays in Derby many times and really have enjoyed so far, but this time, unfortunately, I believe will be the last. If you don’t have enough staff (only 3 this day) don’t accept more people in. Also, no table was being cleaned after people left which is kind of disgusting. When we left and after showing our frustration with the lady at the till, we ended up not paying the drinks, the kids and my other half meal. I know that in a way we were compensated by not paying for most of the things we had, but we would rather have paid the lot and have a great experience, like we’ve had before. It is a shame…

My order has come and missing everything but onion rings nearly 30 pounds worth of food now I won’t get nothing back from just eat

Today's day is a drama, we waited 30 minutes before someone came to ask if we wanted something to drink, when we placed an order we waited over an hour for food, which was standing and waiting and no one was going to bring it to us, we had to remind them several times, generally there was chaos, there was a mess, the staff walked back and forth aimlessly, not serving the customer. I do not recommend, when I wanted to talk to the manager a lady came explaining that we had been waiting for 26 minutes, and from 2.30 to 3.40 is probably not 26 minutes, she explained that they were very busy and only 7 tables were occupied, the toilet was all wet and flooded, madness.

Absolutely atrocious!!! We waited 1 hour for our food before we got up and left because we saw our food in the window being touched by the chef after he licked his fingers!! All 4 of us ordered refills but no one came round to ask us if we wanted a refill and when we brought it up with one of the waiters he still charged us the full amount! Terrible food terrible service and terrible hygiene. WOULD NOT RECOMMEND!!!

Was waiting a while to get a table then waited for drinks order, eventually came and brought drinks. Waited an hour and a half for food to arrive wich was cold and not at all appetising. Terrible service. One person delivering food three girls just serving drinks and clearing tables. Very poor service.

Our server Amber was lovely, food was delicious as always.

Hayley A was our server and she was phenomenal! Cheered me up after my results got GCSE and was very kind and genuine.

Awful , vastly understaffed . Seated .. waited 20 mins for drinks and order .. not once had a refill .. food took 50 mins .. after 30 mins was told we don’t have the kids pasta etc meals came out wrong and no veg sticks . Adults meals no sauces .. 2 staff on and 1 new who didn’t have a clue . Food sat on pass whilst staff kept going up and looking at the. Walking away . Manager was in kitchen yet food still going out wrong .. staff also should be checking it’s correct . Really poor all round had to get manager out today we wouldn’t be paying the full bill . Wage % apparently not high enough to staff the place .. head office blamed for making changes Also the app is misleading kids eat free not allowed to use for both kids as told it’s one app per each kid ?!??? Doesn’t say that anyway in the app Just says 1 kid per main meal why would you need two app codes ??

We use to come here all the time and use to be my favourite restaurant, not been in a while so thought “let’s give it a whirl” not very busy and lady that served me was very nice. However the food and menu is not that great anymore. This place has kind of lost its USP and very overpriced £10 for a starter, £20 for a standard burger and £16 for a cocktail! Over £50 per person for a “meh” meal! Bring back the old TGI’s we miss you!

Very very disappointing taken kids out for birthday meal and it was the worst i have ever had. 20min to order drinks 1hr for food. Would not recommend..

Great place, good food and friendly staff

Izzy was a very good waitress. 5 stars

Go in and demand to be served by Cameron (you'll know it's him because he's got a scouse accent mate). He's the best thing to come from Liverpool since Cilla (Surprise surprise). He put up with 8 tired hard work people needing a laugh that gave him a lot of stick. He took it all, including our hubcaps. He deserves more than a sundae for being employee of the week.

Cameron was great from start to finish. He went above for my pregnant friend to make sure she had drinks and food appropriate. Service was fast and efficient. Very friendly!

Food was fab and Hayley was great. Fast and friendly service, can’t fault. Food pleasantly surprised

There's nothing quite like a TGIF before the movies

Amber was lovely, she is so nice she gave us an amazing experience. Service was amazing, food was amazing. Will definitely be returning.

This is the second time we’ve given this place a chance and never again. We’ve literally just visited on a Friday night (8:30pm), booked a table thinking it would be busy but it was so quiet, probably more staff than customers. We were sat down at a table and there was a couple of dirty tables around us which, considering it was so dead, was surprising. We sat for around 15/20 minutes and no one had even come anywhere near our table, no drink order. One member of staff was sat at a customer table chatting to them the whole time we were there. After looking at the menus we realised they’ve upped the prices again (now £20.95 for a main) and we decided to leave. We headed next door to wagamama and have now got food on our table at 9:02pm. Honestly disappointing and I’m surprised anyone’s visiting there anymore, staff need training or something needs to change. Won’t ever bother visiting again.

The night was amazing. Liv, our server, did an amazing job. The food was incredible as always. Will always recommend this place for any situation.

Its been brilliant in the past, but not having been for a while, were sorry but can't justify the cost.

Wow really nice 2 for 1 cocktails and the food was amazing

Fab meal as always ! Especially thanks to Kalam :) very friendly and professional.

Our server Justina was an absolute gem! She made us feel so welcome and helped me and my boyfriend pick out our cocktails. You could tell she absolutely loves her job, please give her a raise! It was our first time going and we can't wait to come again!! ❤️

Very poor service. Had to go and get our own refills every time. We had to ask for clean cutlery. Very deceiving with the kids eat free with every adult meal. Read the fine print before you go. They will scam you out of money. Will never go again. Absolutely shameful and embarrassing they should feel

Kelam was amazing! The glazed burger was fantastic. Thank you!

Good service from Cameron. Great wings

Lovely food, steak always done how I ask and servers friendly and helpful, including Cait, thank you !

Yummy food Cameron is an amazing server !

Had a wonderful birthday at TGI Fridays and we were served by the wonderful Hayley. Many thanks to her for a wonderful meal and service it made my day.

Everything was amazing, Val did a wonderful job catering us.

Visited as a large party to celebrate a birthday on a Saturday evening and was disappointed from start to finish. Drinks were ordered and took nearly twenty minutes to be delivered to the table, then drinks were missing which took another ten minutes to sort. Food was ordered, read back to us and confirmed however they then couldn't provide an item on one of the meals which we weren't told about at time of ordering. This meant one of our party had to substitute for something else. As we waited for the food to arrive, which again took longer than expected, we watched a lot of our food sat there on the pass with the staff just walking past completely disregarding what was in front of them. When the food order came over most of the food was warm at best, it also turned out that one of the meals was missed regardless of the order being read back to us earlier in the evening. This just happened to be the meal of the birthday girl... We were informed this meal would be taken off the bill but had to query that as when the bill arrived this hadn't been rectified. Cameron had tried his best and was positive and attentive throughout our visit, the same however can't be said for one of the management team who when we queried the missing meal said "perhaps you should have gone to Nandos". Poor management and leadership in this restaurant led to a poor experience. Wouldn't return in a hurry and would gladly spend the price of the meal (£200+ bill) elsewhere.

Table service was slow and when they did turn up, you couldn't hear a word they was saying as the music was far to loud. Food prices are shocking for what you get, it's pretty much on par with JD Weatherspoons but triple the price. I use to love TGI's but service, Atmosphere and price has put me off and a fair few others I know too.

Amazing experience, server was Kalam was really nice always came to check on us to see if everything was alright, food brilliant

Service was lovely from Cameron today! He’s really went above and beyond with his service. He made my children doggie balloons and even took a family photo for us! I’d definitely come again 🙂

Amazing food and amazing service! Jenny was super friendly x

Visisted for a kids birthday. Kalam was great with the kids! They had a great time.

Service was amazing and polite, food was delivered quickly and efficiently, drinks were amazing overall will be coming back again

Thanks to Izzy & Cam for helping to make my birthday special yesterday. You were very friendly, helpful & fun! 😊

Great time here. My server Kalam was very welcoming.

Great food, the server Kalam was brilliant, very attentive and very helpful!

I had bottomless sesame chicken, ot was delivered on point every time. Our waitress(Amber), was very polite.

The food, excellent. The atmosphere, amazing. The service, not so good, they were a little slow bringing me meals out. However overall, our server Amber, was excellent and she is brilliant at her job.

Very good meal, great service, great atmosphere. Kalam was an amazing server. 10/10

Kalam was a friendly waiter, food was delicious but the prices are too high for what you get

Great place to eat and brilliant atmosphere

Izzy was lovely and gave excellent service.

Lovely food, good atmosphere and cameron was great and quick with our table :)

Flying visit for 241 cocktails pre cinema visit. Had a tight timeframe but was served both food and drink very quickly and Cait was fab!

Kalam served us superb, incredible service from him

very nice food, waiters were kind x

Service amazing wonderful service by waitress hayley a

Cait gave us a great service food and drinks was bang on

Kalam was attentive, service quick food great that’s all you can ask , top job👍🏻

Cameron and Alisha gave us a great service, he was really lively and made sure we had a great time. But the food wasn’t really good as I didn’t like the burger

To begin with we were sat at a table by a chap and didn't see him again. Waited a while to be served, however when we were served (by Izzy) the service was great! Couldn't fault her, perfect service. Garlic bread was not great. Everything else met expectations :) we didn't come here for gourmet cuisine, we came here because we were hungry and it perfectly did the job.

Delicious wings and very attentive staff made for a great meal!

Terrible service waited 35 minutes for a drink! Food was good service was terrible.

First time in derby it was a great experience . Kalam gave amazing service and is very good at his job. Will definitely come back

Val served us and she did great, quickly delivered our food which was great

Went to a bottomless brunch here and the food was top notch, service was great… our server Kalam was really friendly and helpful. Will be returning again !

Shocking service.. waiting 35 mins with my children at the table to order drinks and food as staff was serving people that came in after us. 🤨 we left… Bad service!!!

We were served by Kalam in the Derby City Centre Branch of TGI Fridays today and he was brilliant. Super quick service, an absolutely lovely fella and super efficient. I would absolutely recommend coming here as we have always had great service and the food is as good as you would expect from TGIs. Cheers Kalam, you are a star!🌟

We dined and were served by Izzy, who was wonderful! We were able to order our food and drinks quickly, and it was great! Quite enjoyed the atmosphere too, music isn’t too loud.

Cait did a really good job with us tonight, made us feel very welcome and provided a really good service. Food was excellent and we had a really nice time, thankyou!

Lincoln made us cracking cocktails, awesome service, really enjoyed it.

Went for a late lunch, we were served by Haley A who was amazing. She kept checking up making sure our refills were topped off and we were happy with our meals. Didn’t get the bartenders name but he made us some amazing cocktails and checked in that they we liked them. Amazing experience overall, fast service great food and lovely people

Hayley A and the other guy I didn’t get the name of, were amazing. Very friendly and funny. Very quiet and boring for them but they kept their spirits up and brought a smile on our faces. Food and cocktails were amazing too :)

Great service from kelan who went the extra mile for us

We went for food and had service by Lincoln! He was so helpful and was really swift with everything, such a gentleman he works so hard! Thank you for everything you did Lincoln we appreciated everything you did for us :) give the man a raise

Kalam was great making the most out of the TGI App for us. Food and service brilliant

Had exellent service from Lincoln

Would rate less if I could. Zero service, nearly 2hrs sat and we had to practically beg for our starters. Manager came to see us and said we were "free to leave". Horrible attitude, no staff presence, no apologies. Do not eat here.

Our waitress Sinitta was the loveliest and friendliest server! She went above and beyond to look after us and we really appreciated it. Would come again simply due to her hospitality.

Was quite managed to have a catch up for a meeting. Amber was really helpful great hostess

Our server Amber was so lovely and quick to service!

Kalam was a great waiter, food was great.

Food was great. Kalam was super help and a great host.

We went to TGI Fridays to have a meal to celebrate my sons birthday, having pre-booked. Zakk was very welcoming, was quick at getting our drinks whilst we chose our food. He was polite, friendly and our food came out lovely and hot. We thoroughly enjoyed our lunch and will definitely go again.

Decided to try out the £7.00 lunch menu, upgrade the chips to maple bacon and cheese on one order, opted for the chicken blt and pigs in a couple of coke zeros Wasn't expecting the portions to be that size! They where substantial and the upgraded chips where massive. And the quality was first class along with the service

Well, where do I start. Let's start with Kalam. That guy was born to be in customer service. We only came in for a take-away chips, but ended up staying for cocktails and a full on meal because of that man. Food was great, service was next level. We turned up fashionably late, almost at closing, but all of the staff encouraged us to stay and enjoy a meal and drinks regardless. @TGIs, take it from me, if you want to make your restaurants better - just hire a Kalam at every restaurant.

Our server Kalalm was so helpful with our group and was so nice Towards us

Kalam was good server...thanks for the service

Unfortunately you don't get good service always waiting for a delivery

Very kind staff, and friendly! Food was okay! The main disadvantage was the place as it wasn't clean enough! Hopefully they will do better!