Based on 1.849 opinions finded in 4 websites
Based on 1.849 opinions finded in 4 websites
Opinions
5 Guys never disappoints, but maybe could manage with a bit less salt on the chips!
James . 2024-12-08
MORE AT Just Eat
Food is absolutely freezing cold, burger looks smashed together. Waited over a hour and a half for this order
Emma . 2024-12-07
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Waited 90 minutes and food arrived cold.
Hannah . 2024-12-03
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Ate here with 2 of my sons , all 3 of us have been terribly ill since, nobody else in the family has the illness, only the 3 if us that ate at 5 five guys.
Russ Stevens . 2024-11-19
MORE AT Google
Absolutely awful service. One star is a push. I Can appreciate it's a busy place but was left standing with my 4year old for 25 minutes despite being told twice "be with you in a minute" thought it was completely out of order and was annoyed to see new takeaway orders seemed to take priority over even Taking my order. Had my order been taken I would have happily waited at a busy time but to be standing there was just ridiculous. Obviously need to train staff better about basic customer service and perhaps employ more staff if they're struggling that much. Both me and my lad left disappointed.
Robert Young . 2024-11-19
MORE AT Google
Not bad, top bun was a bit cold. Fries portions are always huge, no change there. I actually prefer pop eyes fries. I think the burger lacked a bit in sauces, I didn't get that classic five guys taste that I have gotten from other five guys. Naturally they didn't include the sauce packets I asked for the fries. I don't think I'd buy this again without the 40% Uber eats discount.
Asher . 2024-11-16
MORE AT Google
When I first had a Five Guys burger thought it was the best ever. I have recently tried two others, different places and the taste has changed. Don't know what it is but its different. Won't be going again for some time. Hopefully when I go back maybe the taste will have returned.
Jennifer Prince . 2024-11-10
MORE AT Google
Fries & Burger were luke warm. Not hot enough
Michelle . 2024-11-09
MORE AT Just Eat
Greasy burger with some under cooked chips
Morgan . 2024-11-04
MORE AT Just Eat
professional & friendly delivery driver
Robert . 2024-10-30
MORE AT Just Eat
Didn't put any receipt in the bag after asking
Tiernan . 2024-10-27
MORE AT Just Eat
My food was cold, missing my fries also and no way of contacting the restaurant to fix it. absolutely ridiculous!
Philip . 2024-10-26
MORE AT Just Eat
Vastly overpriced for what it was. It was my first time trying 5 Guys and I'll not bother again.
Nicholas . 2024-10-21
MORE AT Just Eat
Ordered a single shake took 30 minutes, less than 10 people as well
Krazor Grizzly . 2024-10-20
MORE AT Google
This place is amazing the staff are friendly and welcoming the food is top notch well done all of you.
Shell Greyson . 2024-10-18
MORE AT Google
Vegetarian Burger Simply awful, was there any pattie in there? Just a mess of mush McDonalds better and cheaper and I wouldnt eat there either Service was fine but the place was fithy Just an awful way to eat"food"
Bob Dexter . 2024-10-07
MORE AT TripAdvisor
The fries were un eatable too much salt and overcooked
Patrick . 2024-10-04
MORE AT Just Eat
Didn't deliver full order, was missing milkshake but was still charged £6 for it. Wouldn't have placed the order without the drink. Want a refund or replacement order at least please. Thank you otherwise.
Luke . 2024-09-27
MORE AT Just Eat
Cold food Mayonnaise leaked out of burger wrapping over chips
Emily . 2024-09-27
MORE AT Just Eat
. . .and Five Guys satisfies that craving. Everything is cooked fresh, but it is more than worth the wait. My other half enjoyed the free peanuts while we waited. It is not the cheapest place for a burger, but you get what you pay for. It is a good quality burger, very filling and they are generous with all of the 15 free toppings you can choose from. We ordered a cheeseburger, bacon cheeseburger, large fries and drink and our bill was nearly £40. They also do hotdogs and milkshakes. The portion sizes are good and a large fries, along with the standard extra handful they put in the bag, was more than enough for the 2 of us to share. The ketchup and mayo are also good quality. The only downside was the tables were dirty. They weren't the best at keeping on top of the seating area. Definitely worth a visit when you fancy a decent burger.
morePEASplease . 2024-09-21
MORE AT TripAdvisor
it was ok but nothing to write home about
Klaudia . 2024-09-15
MORE AT Just Eat
It never got delivered after waiting for 2 and a half hours so wouldn’t order again from here.
Tilly . 2024-09-06
MORE AT Just Eat
Food never arrived rang up restaurant no help what so ever will never use five guys or just eat ever again day light robbery
samuel . 2024-08-30
MORE AT Just Eat
Milkshake spilt in bottom of bag and fries cold and flaccid
Dawn . 2024-08-12
MORE AT Just Eat
Stood for 10 minutes with no staff approaching us or even acknowledging us. Rubbish staff
Lenric547 Richardson . 2024-07-22
MORE AT Google
One of the items in my order was missing
Sinachy . 2024-06-21
MORE AT Just Eat
This place is good the intrier was mid but the wait time was long but not my drink and the food was good but fries were a bit too salty
Arli Aga . 2024-06-14
MORE AT Google
Love this place! They without a doubt serve the freshest, tastiest burgers, fries and milkshakes ever!! Yes, they are expensive but worth it! The service was great too.
Tracey Edwards . 2024-06-06
MORE AT Google
Order was wrong and freezing cold couldn’t follow simple requests
Jack . 2024-06-05
MORE AT Just Eat
I came in last night to grab some food on my way home. The staff were amazing, nothing wasn’t too much for them. I wish I caught the names of those working because they deserve a bigger appreciation for their service. The food was incredible, hot and fresh. I will be returning very soon.
Holly Lambert . 2024-06-02
MORE AT Google
Everytime we come here we are always disappointed with the waiting time and the lack of organisation. Staff spend more time talking than they do completing their job - I have been the past 3 times and had a 20-25 minute wait for ONE burger. Definitely the last time I come to this branch in particular.
Ellie Evans . 2024-05-31
MORE AT Google
The driver couldn't find a big hotel behind the cricket ground. But instead of b3ing honest, marked the order as delivered. I have no idea what happened to my order. I am sure I didn't receive it, I was waiting in hotel reception for it.
Gareth . 2024-05-26
MORE AT Just Eat
The food was hot, the driver was polite. Nothing to complain about.
Gareth . 2024-05-24
MORE AT Just Eat
It's decent. There's nothing wrong with the place and this isn't a knock on the staff because they were nice and friendly, but it's a 'decent' burger. I've had better local burgers. The store is clean and runs well but for what it is, it's overhyped. I had the cheeseburger, fries and a mango milkshake. All decent.
Faheem Chauhan . 2024-05-16
MORE AT Google
i always get old wooden fries please do better
Anomi . 2024-05-10
MORE AT Just Eat
Food was cold ! Chips/fries were under cooked
Amanda . 2024-05-03
MORE AT Just Eat
wring order and food was delivered
Leighton . 2024-05-01
MORE AT Just Eat
I place this order atleast 3 times a week an I always get delivered dry, hard, brown fries can I please get fresh fries? It taste like the bag it came in.
Anomi . 2024-03-27
MORE AT Just Eat
Absolutely stellar experience at Five Guys, all thanks to Nathan! From the moment we walked in, his warm greeting set the tone for what turned out to be a fantastic dining experience. Nathan's attentiveness to our needs, coupled with his upbeat and friendly demeanor, truly made our visit memorable. Not only did Nathan take the time to ensure our order was prepared exactly to our liking, but he also went above and beyond to accommodate any special requests we had. His knowledge of the menu was impressive, and he effortlessly guided us through the plethora of delicious options available. Throughout our meal, Nathan consistently checked in on us, ensuring our satisfaction and offering refills with a smile. It's clear that he takes great pride in his work and genuinely cares about providing exceptional service to every customer. Overall, Nathan's professionalism, attention to detail, and genuine hospitality truly elevated our dining experience at Five Guys. Without a doubt, we'll be returning, and we hope to have the pleasure of being served by Nathan again. Five stars all around!
Louie . 2024-03-16
MORE AT Google
WOW, amazing customer service from Aisha today and the manager on shift tonight. 27tb Feb 2024! Thank you for the conversation and smiles this evening made a pants day rubbish!
Sonam Bilan-Guru . 2024-02-27
MORE AT Google
No straws for the drinks, No Mayo which was ordered and the fries wasn’t seasoned
Dexter . 2024-02-23
MORE AT Just Eat
Hardly any chips at all even though we ordered 2 lots and no flavour to the few chips we had - very disappointed 😔
Carla . 2024-02-14
MORE AT Just Eat
Fav place in Derby Mall for GF food, portions are Huge! Staff are very knowledgeable and always friendly, even when its obvious they are very busy. Never rush you and pleasant. Seating is nice but def not enough during busy times, they could do with a much larger area though they have added more to the middle of the mall. Food is very tasty and drinks have free top ups. Again, the staff are awesome and the food great.
Kat Hunt . 2024-02-13
MORE AT Google
Served me a raw burger cold And when told the staff they just offered to cook another I refused no offer of a refund just giggled at us from behind the counter
T savering . 2024-02-09
MORE AT Google
We love to visit Five Guys as a treat. The burgers, fries and milkshakes are amazing! Everything is made fresh and the burgers are so tasty. Our favourites are the cheese burgers, salted fries and the peanut butter milkshake and strawberry milkshake. The staff are polite and friendly. Service is good and we didn’t have to wait too long for our food.
Tracey E . 2024-01-31
MORE AT TripAdvisor
Food was freezing rang the restaurant they said they would remake as driver was not there then the driver said they just wasn’t serving him and to complain
Ashleigh . 2024-01-31
MORE AT Just Eat
delivery was an hour late, chips were inedible and soggy
Demi . 2024-01-30
MORE AT Just Eat
The fries were cold so heated up in oven
Kelly . 2024-01-27
MORE AT Just Eat
The prices are extortionate! A large milkshake is now a small milkshake, but still the price of the large…. Just not worth it!!
Teresa . 2024-01-26
MORE AT Just Eat
Food was freezing by the time he got here
Rikia . 2024-01-24
MORE AT Just Eat
My food was cold didn’t bring me the right chips I ordered
Nevaeh . 2024-01-20
MORE AT Just Eat
Great food, love the idea of a beadles burger
Barry Whitfield . 2024-01-13
MORE AT Google
Food has an excellent taste, very nice milkshakes made there.
Sergey P . 2023-12-30
MORE AT Google
Great food. More expensive than other burger restaurants, but also better quality and real treat
Anne-Marie . 2023-12-24
MORE AT Just Eat
Hot dog was very good, however the chips were clearly from the bottom of the fryer, mainly overdone and with lots of small burnt bits rather than the usual fresh fries.
Ian . 2023-12-20
MORE AT Just Eat
A good tasty burger, staff friendly. Rather expensive, as total cost of burger and chips, same as going to a sit down restaurant. But it's convenient. Share a bag of chips to save money is my tip.
ClaudiAbigail Lawrence . 2023-12-17
MORE AT Google
Love Five Guys! It's expensive but well worth the cost and far better than a typical theme restaurant 'gourmet' burger. Quick and delicious food, great milkshakes!
Frank McKinney . 2023-12-15
MORE AT Google
Mayonnaise was missed, chips soggy, very disappointed. Delivery driver was very nice though
Emma . 2023-12-12
MORE AT Just Eat
6pm saturday, the restaurant was awful dirty, tables were covered in food not fit to eat of. Food we took away to eat elswhere as there was no table available or clean. Shame five guys we love your burgers but clean your restaurant up !
Andy Meakin . 2023-12-10
MORE AT Google
Please have your workers check the order before they make it or send it out.. if the oder says no cheese then don't put cheese on it!
Anomi . 2023-12-06
MORE AT Just Eat
My first time at five guys ... My fries were dry plus for some reason they wrapped the burgers in foil so the bread on my burger was mushy , the chocolate milkshake tasted and looked like vanilla, no napkins and no fkin straw's for the milkshake n for a five dolla milkshake it wasnt chocolate as requested ..all in all for £71 I can honestly say we're all very disappointed n if five guys don't rectify this ruined birthday treat we will never eat there again and boycott five guy's.. wish we'd gone to McDonald's for less than half the price.. just sad .....
Lisa Williamson . 2023-11-13
MORE AT Google
Five Guys, Five Stars! Fresh, fast, and filling - worth the money for quality.
David Davenport . 2023-11-08
MORE AT Google
Food was great Fries are amazing Little on the expensive side Would go again for a treat.
Mark Tomlinson . 2023-11-08
MORE AT Google
More money than I would normally pay for a burger but they are very nice to be fair, plus the added benefit of free refills on your soft drinks is a bonus with some very nice quirky flavours.
Matthew Bell . 2023-10-30
MORE AT Google
Estimated delivery was 19:40 - 20:00 arrived at 20:17, obviously it was an estimate but I ordered at 19:02 so was already a long wait, But food was sensational as expected!
Mark . 2023-10-28
MORE AT Just Eat
I was unorganised but my courier did an outstanding job and we managed to sort things out so a massive thank you to him and the five guys restaurant
charlie . 2023-10-26
MORE AT Just Eat
Great food and service as always, but was given a ‘plain’ shake instead of a Biscoff one.
stuart . 2023-10-25
MORE AT Just Eat
Chips came and weren’t warm at all. Bag didn’t seem to be sealed tightly.
Dan . 2023-10-22
MORE AT Just Eat
The burger was very nice, but the fries not amazing, will have to try the peri peri instead of the normal fries next time. Quite expensive though.
T . 2023-10-19
MORE AT Google
I assume most people would agree with me that Five Guy's fries are the best regardless of in which branch! Most fries in nowadays you cannot taste the flavour of potatoes, but Five Guy's can! A very strong potato flavour and the taste of peanut oil, absolutely delicious! Their fries is the only one that I can eat without any sauces because their fries itself is already packed with flavours. The beef burgers are better than any other fast food restaurants too. They might be relatively more expensive than other fast foods, but I promised you that it's 100% worth it! Don't forget to grab a bowl of free peanuts :)
Cheri Choi . 2023-10-10
MORE AT Google
Great food. Good quality. Had to wait a wile. But worth it.
Josie Ashe . 2023-10-09
MORE AT Google
Definitely real meat burgers but lacking seasoning. Burger buns soggy. Whole thing stodgy and lacking flavour. Never in a million years worth £11 a burger. £50 for 4 average burgers and a few chips 👀👀. That’s why I’ve never bought before and why I won’t order again. I feel like I’ve been mugged
Sam . 2023-10-07
MORE AT Just Eat
It's Five Guys. There is nothing to dislike.
Luke Pawley . 2023-10-03
MORE AT Google
The food was delicious. The service was so kind and helpful to my disabled companion and me over and above what we expected.
Rachel Horton . 2023-10-02
MORE AT Google
Didn’t get water when I payed for the water
Emily . 2023-10-01
MORE AT Just Eat
Burger was to die for, fries good skin's left on
Stuart Marsden . 2023-09-23
MORE AT Google
But over priced but absolutely banging burger full of flavour. Fries were nice. Standard milkshake.
Lee . 2023-09-22
MORE AT Just Eat
decent grub, on time and beef dog i recommend
Harris . 2023-09-22
MORE AT Just Eat
REALLY SLOW service, and very expensive. I ordered a small burger, small fries, and a small drink for my son, it took almost 30 minutes to make, and the place wasn’t eve busy!!! When the food came it was nice, but wasn’t worth the wait and cost.
Dylan Sutton . 2023-09-17
MORE AT Google
Cold patties within the burger recieved but warm chips!
sarah . 2023-09-12
MORE AT Just Eat
Mediocre food. Mediocre service. Price was extortionate. The tables were not clean behind the counter was filthy with food all over the floor. 1 staff member was picking her nose. Will not be visiting again..
Kathy Hale . 2023-08-31
MORE AT Google
Everything is great just sometimes really loud because it's in the mall but of course not Five Guys fault, otherwise a great spot but a bit pricey
Crimson Contraband . 2023-08-29
MORE AT Google
The milkshake that I ordered was missed off my order, I just wanted it to be delivered but I couldn’t without reordering and paying the delivery and the service charge again. You can’t speak to anyone at just eat and Five Guys can’t help as they are just the third party.
Roxanne . 2023-08-28
MORE AT Just Eat
Great burger ,once it arrived 20 minutes after ordering.its slow , it's expensive and for some reason my son loves it. I think it's slow, expensive and defo not worth it.!
ALAN HUDSON . 2023-08-27
MORE AT Google
Great food, great team. Nice and quick and well prepared 👌 and the milkshakes!!!! 🤤🤤
Keiran Degenhard . 2023-08-25
MORE AT Google
Ordered through Uber Eats total price £80. The Driver did not bring the three milkshakes ordered and paid for. When asked where they were he said it was not his fault they were not in the bag. Rang Five Guys Derby and they said it is not their problem it is Uber Eats problem. So we are out three milkshakes and no one is accepting it is their fault. Will not use Uber Eats again or Five Guys Derby who do not give a toss. Expect more from Five Guys at the price they charge but obviously Saturday night they are useless staff!
Susie P . 2023-08-19
MORE AT Google
Great service, didn't have to wait long and the food was really good
David H . 2023-08-06
MORE AT Google
Nice chips and banana milkshake. The burger was a bit soggy, having been wrapped in foil. Expensive for what it is.
Neil Adams . 2023-08-03
MORE AT Google
Only had chips, ordered a small but got std five guys huge portion. Veryy nice chips!
Adam Cooke . 2023-08-02
MORE AT Google
My family and I went for food here yesturday it was our first visit to five guys and we can highly reccomend it. As soon as we walked in Shell the manager we amazing she talked us through how we ordered etc and then explained how the burgers were 2 patties and 1 patties told us about the cajan or the salted fries, and that the drinks were re fillable all day. Her customer service was 110% she is a credit to the company, definitely a staff member they need to keep and cherish. The food was absolutely amazing and the strawberry milkshakes where a massive hit. I honestly can't reccomend this place enough if you are a burger lover I would get there quick. Thanks again five guys derby you didn't disappoint. We will be back.
Vicky Wilmot . 2023-08-01
MORE AT Google
Put different item in each burger couldn’t eat one of them as it had mushrooms in both and one of us is allergic wasn’t impressed
Jake . 2023-07-30
MORE AT Just Eat
Five Guys is one of the most popular restaurants, and for good reason. From the moment you walk in, you can tell that this is a restaurant that takes pride in its food. The burgers are top notch, and you can customize them in any way you want. The fries are cooked perfectly, and the milkshakes are thick and creamy. The staff is friendly and attentive, and they always make sure you have everything you need. The interior is also cozy and inviting, with plenty of seating and a relaxed atmosphere. All in all, Five Guys is a great restaurant that is sure to please even the pickiest of eaters.
George sutton . 2023-07-29
MORE AT Google
Michelle is a hero and is a banoffe milkshake Artist. Top stuff, lovely times, delicious burger, obvs. If you're hungry you should probably go here and not all the other rubbish places. Word.
Jake Oulsnam . 2023-07-25
MORE AT Google
The meal wasn't great for the price. I ordered burger worth £11 and I must say it wasn't a good decision. Burger tasted average,it wasn't juicy. Had to force myself to finish it
Omolade Salami . 2023-07-10
MORE AT Google
Five Guys is pretty expensive, but it is a good quality burger. We ordered a cheeseburger and a bacon cheeseburger, along with fries and a banana milkshake. The burgers are around £10 each. You can add as many toppings as you like and it is all cooked fresh. We both really enjoyed them, so much better than other burger joints and filling too. The fries are £5.25. The portion size is good. They're not the best fries, but they're ok. My partner enjoyed his milkshake, which was £5.65, and said it was nice and thick. It's worth the money every once in a while. At least the ketchup is free.
morePEASplease . 2023-07-01
MORE AT TripAdvisor
You only need 1 large fries between the 2 of you lol
Anthony Slater . 2023-07-01
MORE AT Google
You pay £27 for two mediocre burgers and soggy chips and worst of all have to wait 20 mins to get it. Dont bother.
Major T . 2023-06-24
MORE AT Google
Food was cold on arrival. Two items were missing ! Very disappointed for the price we paid !
Howard . 2023-06-18
MORE AT Just Eat
Not very impressed with the Five Guys. Apart from being quite expensive, the tables & seats were dirty, service was delayed, too little food for the price.
Ahmed Velic . 2023-06-16
MORE AT Google
So basically yh uhm we orded 2 cajun fries n eat but den dey fogor our order and we had to wait a lot uwu senpai~~
Lewis Millard . 2023-06-10
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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2635 Opinions
Place is closed down permanently and building up for sale no communication from owner though
1852 Opinions
Food and service were below average and expensive for what we got. We wouldn't go back,
2778 Opinions
Went today 6th Oc 24’ - Sunday afternoon with 2 friends. Service was very very slow, drinks took ages, food took ages - wouldn’t mind but it wasn’t even busy. When my chicken burger came it was warm-ish - maybe because it had been on the side for ages. It was there when our starters came out 🙄 my two friends had burgers but they said theirs were okay - hot!! People were walking out. The toilets are disgusting, they don’t work, taps are dirty (limescale). The general cleanliness of the place is not good. It was cold in there too. Dread to think what the service would be like if they were actually busy. I will not be in any hurry to go back there!!
93 Opinions
Possibly the most disappointing meal dining out in my life. Pre-ordered the fillet steak rare, and was given a fillet steak well done. When I asked for a new one I was told it would take half an hour because it was chargrilled (???). The waitress who we dealt with most clearly had no idea what was going on in the kitchen, she kept having to go back and ask but didn’t have any decent answers for us. I wasn’t offered anything in place of the ruined steak and had to ask for a side of mac and cheese, which was cold in the middle as it had obviously been microwaved. They genuinely couldn’t have cared less that I didn’t have any food. It turns out they swapped the medium rare and rare fillets, but actually the ‘rare’ was pretty bang on medium rare and the medium rare was well done. They just don’t know how to cook steak. We were told we couldn’t have starters as our food was ready within minutes of us arriving (read: it had been pre-cooked and reheated as the chef had evidently left for the day). That was a shame as we had been looking forward to those. We asked to speak to the chef and the waitstaff got really awkward about it which made us genuinely think they had gone home. We were sat upstairs in a room with no atmosphere whatsoever, no music and no other customers. At one point a group of men were also seated near us but upon hearing what had happened with our meal they got up and left. At the end they had the gall to say “we won’t charge you for the steak” which…of course they wouldn’t as we didn’t eat it and it was horribly overcooked. Most of the rest of our party thought the food was ‘fine’ or ‘not good’. It’s such a shame as it was a family event and it left such a sour taste in all our mouths.