Annie's Burger Shack Derby in Derby - Phone Number, Reservations, Reviews

If you are vegetarian don't bother unless you want charcoal my partner had the chicken and it was over cooked and dry would have got a better and probably cheaper burger from bk. Overpriced and over cooked . The only good thing about it was the pint . The service took for ever and it wasn't even busy

[DISCLAIMER: Photos I've provided are of the time I've spent eating at Annie's and to show the meals and general presentation. Some of the meals may no be available anymore due to them being a one-time-only, or a canceled item like the amazing breakfast menu they had for a while.] We've always had great food here. I sometimes have a late breakfast and skip lunch so I can eat their American sized portions. Wild monthly / bi-monthly / seasonal specials. Don't be afraid to take your burger apart or rearrange it if you can't fit it in you mouth. I've been having drinks in a stein with my meals, working through their on-tap ales. You can have a cocktail in a stein (I recommend the Don Father), though that costs extra. Presumably you can have a simple drink like a coke in one, I've never thought to ask. Even though they are currently training new staff there have been little to no mistakes, but if any have come up they were sorted as best and as quickly as possible! We always leave full and satisfied, what we don't eat we ask for a box to take it home in to eat later, or re-heat it for lunch the next day. Ordering for a delivery is just as tasty, it's is wrapped up far better than most regular takeaways wrap their food.

Excellent food and friendly service couldn't fault, make sure you book because it does get busy.

Disappointing visit here! Loads of missing items on the menu Was sent a kids meal instead of a regular cheese burger Burger dry with a clump of cheese on top not melted Odd main venue, very cold, funny smell Nice little side venue but wasn’t allowed to sit in there as it was closing? My wife enjoyed her veggie option tbf

Great burgers, hotdogs and milkshakes reasonably priced. The manageress at Derby was wonderful and made the time there fantastic.

One of our party had cold food, when the waiter was told as he asked if everything was OK "oh I'm sorry to hear that" was the reply & walked away 🙄

Went today as a family for my sisters birthday and we had the nicest time the staff couldn’t do enough for us and the food was incredible every burger was absolutely delicious and the sides was so nice was a little disappointed that there was no wings but this isn’t something that can be helped if they haven’t got the stock then so be it 🤷🏻‍♀️ o cannot believe how inexpensive it was for us all to have multiple drinks at least one side each a burger and this experience absolutely cannot wait to go again thank you so much for making her day special

arrived at 6.35 ... was shown to our table by a lovely polite young lady who was to only person to be seen looking after several tables and the bar by herself it was almost 7 and she hadn't managed to get our drinks order ...let alone our food order .... very disappointing

Really, really disappointing - have happy memories of fine burgers at the Nottingham branch, but that was pre-Covid and time has taken it's toll sadly: plus point - nice meaty burger. Bad point - everything else: completely awful dry and tasteless bun and the toppings had zero flavour. Onion rings unforgiveable - bought in and had a weird aftertaste! This is a burger restaurant - onion rings are easy to make and homemade can be the highlight. Used to he a good beer choice as well, but now safe and boring. Must also mention that the server was bright and welcoming and I can only admire how she keeps that going whilst having to serve that food.

Would never go again after a series of awful visits a few years ago with hair in my food and missing food. Hoped it would be better but it has gotten worse. Arrived to over hear a member of staff saying they wouldn't do anymore cocktails as they'd had enough. I was about to order a cocktail and was on my works Christmas do ready to spend. Later on I asked for a floater drink and was told in a less than professional manner 'only drafts and spirits tonight'. Blunt and quite frankly it all came across as lazy. Table was an hour late too. My food was burnt but I didn’t want to eat at a different time to my party so I returned the last third of it and mentioned it as some feedback. The person who served me said we welcome any positive or negative feedback and was so cheerful, it was completely inappropriate for the situation. It came across as she couldn't care less. I could have just said I was pregnant. It was so fake. Quite frankly it is not hard as a chef to see something is burnt and decline to send it out. We pre ordered our desserts which were unavailable - a months notice for Christmas pudding? They last for months. Such a shame as if it all worked, it would be a great place to eat and the idea of it is excellent. Don't bother going is my advice. You'll get better at McDonalds... including the service.

Went for one of the Christmas comedy nights. The venue is horrendous, for too much echo and the sound system should be thrown out. Couldn't hear the comedy and the background noise is far too loud. They must be able to do something to deaden the noise! The food was ok, certainly wouldn't pay the price asked if it was my own money. As it was Christmas the food might not be as good as it would be normally but I'll not be finding out. Left half way through the comedy.

Waited over 45 mins for our food to then be told our food would be another 30 mins @ least as kitchen was very busy and would we like more drinks and more drinks etc, after a further 50 mins waiting I asked could you please let me know what's happening with the food as would have to leave soon to attend a gig that I was due to be at, food arrived Cold , burger was hard as concrete and salad was stale, bread was also stale , staff did not seem to care , also very dirty in toilets and generally run down , Its a real shame and I deffo won't be going back as service was shoddy and food was aweful 😪

My husband had been to Annies previously and really enjoyed it so we decided to take advantage of the ‘Home Alone’ screening and have a ‘birthday’ burger lunch with the family. It is a beautiful building and we really enjoyed our time there and the atmosphere. The food was lovely and the staff were well organised for saying they only had 2 x front of house staff, they tried their best and worked very hard to keep the wheels turning. Overall we were impressed with the surrounding, food (thanks chef!) and how dedicated and hard working the staff were and we will be back.

The most disrespectful establishment I've ever encountered.

Pre booked meal arrived cold. Drinks took over half an hour to arrive. Table not cleared until requested. Comedy act ruined by rowdy group from Aldi.

We went to the ogretones. Amazing atmosphere and additional needs were catered for really well. We had 2 wheelchairs and were made to feel welcome and accepted. Nothing was too much trouble

Went for a comedy evening. Great fun.

Awesome venue, the food was delicious and a good variation of beers.

Heard about the fòod being great here so decided to visit. I was really disappointed with the layout, although the building inside is interesting the layout was like a school dinner hall, the tables very close together. I was sat on a long bench which catered for about 5 tables and felt every bump vibration from other diners sitting on the same wooden bench throughout my visit. Ordering the drinks was fine but the food took a long time to arrive, sat waiting an hour or more. There was no privacy from the tables close by, could hear lots of conversations it was very noisy as the room also has a VERY high ceiling so was echoing. It was a very cold room aswell. When the food arrived finally it looked ok, I had The Broadway / £15.90 Burger topped with a grilled chicken breast, sausage patty, American style crispy bacon and grilled cheddar cheese, with a choice of sauce on the side. The sausage patty was bland tasted a bit like stuffing, the burger was pink inside and not great, the bacon and chicken was really nice though. I wasnt given choice of sauce on the side so used the mayonnaise sachets provided on the table, these were very difficult to open. Parking was over the other side of a main road which was ok. I wont be visiting again.

1st visit: Waited 1.5hrs and food still hadn’t arrived so left. 2nd visit: Average service but the food was a let down, didn’t live up to the hype…. Burgers were like something cooked in a student kitchen

Went with a few pals to Annie’s when it was not busy at all , food came and the manager who took our order had added an extra side to our order , when we went to pay then tried to blame us for HER mistake of adding an extra side Other servers were great and apologised for this but the manager didn’t apologise once , also got charged for 2 drinks when we only ordered one and had to remind them 3 times that we still didn’t receive it. All in all managed needs to own her mistake and apologise for it and not try and blame the customers who literally didn’t order it

Hard undercooked wedges. Overdone dry burger. Bun fell apart after first bite. Staff said yeah we know wedges are not done and everyone is complaining. Bit of a let down for that price range. Service was brilliant, girls were lovely. Just the food was not worth it.

Well what can I say went on a reconnissance mission as 20 people wanted to book for a Christmas meal.The burgers were soggy, chips over salted,place echoey like a village hall. When I complained to the waitress she replied "whatever"Needless to say this wont be our Christmas venu

£19 for a burger and stein of your choice. A great deal for such a nice meal. The range of topping they offer is astonishing. I would recommend booking because they sometimes do events. During the events they can still take bookings but they are moved into the tavern which is a small space. If it is busy, the food can take a while to arrive. The staff are always friendly and can answer any of our questions. I wish they offered a few different puddings because non of them appealed to us.

Ordered delivery from Annie's a couple of weeks ago, it arrived over an hour late and it was cold. The burgers were burnt around the edges and tastless. The chicken nugget meal was the worst, 4 pieces of batter the size of a 2p coin and a handful of chips. I actually can't believe they would send a meal out like that! Absolutely disgusting! Really disappointed as we have ordered from them before and it was lovely but after this experience we won't be ordering from them again!

Good quick service, tasty food and a good night out

This place had no heating and only 2 customers all evening 😒

Slightly disappointed, totally empty which is classic derby behaviour. Use it otherwise it will be shut? Building is great, very funky. Could be a great venu for bands! Food was good, some of the combinations are bizarre but at least that’s what they do and do it well.

I went to Annie's for a comedy show so I didn't have food as the idea of sitting in a cramped seat with hardly any room to move and eat a burger off my lap did not appeal . I may go back one day for a meal but I would honestly say the venue is not designed for gigs and would avoid going back unless there was someone I was really desperate to see . The seating was cramped having to go next door to order food and get drinks as the queues in the main venue were over whelmed was a bit odd . In all the comedy was good the venue not really designed for those events. As a side note on event nights there is a limited menu which I didn't notice advertised anywhere . It feels like they are trying to cram as many people as possible in to create the biggest profit rather than creating a decent atmosphere and experience for the customer.

Visited for the comedy night, had a great time. Food was okay, not what we expected - maybe different quality for events?

A great menu with lots of choice very hard to decide. The food and shakes did not disappoint. We had really quick service with all the food piping hot.

We visited in a group of 7. The two wait staff were very friendly and really matched the energy of our group. They had a challenging evening because apparently there was an accident in the kitchen, but also there were some drunks trying to cause chaos and they later came back and threw eggs. The wait staff did an amazing job looking after us and the other diners, And even though the food took a while we had an amazing time. The staff were a credit to the restaurant. I come here all the time and it is far and away my favourite place to eat. The food is always very well prepared, there are lots of options and it's very affordable. Top restaurant in Derby

Food was very good, service was lacking. We arrived without booking and fair enough they found us a table for five people. We then waited for a good while to even order drinks, then another long wait for them to arrive. We ordered food and then another long wait. The food arrived and it was very good, Johnny Vegas burger was great. But a side order did not arrive, there was only one set of cutlery on the table and no serviettes. We had to go and approach someone to ask for them and some more drinks. The drinks never came. Upon leaving the manger did take the side order off the bill as well as two of the original drinks which was nice of them. They need more staff working. We only saw 4 in what is a fairly large place.

Food took an hour to arrive and was below average quality and size for the amount it cost. £16 for a cheap burger in a cheap bun with some curly fries from a supermarket freezer. Waiters were polite and apologetic but added random stuff to our order by mistake and the bill was too confusing to split. Don't think I'd visit again based on my first experience there.

Gave Annes Derby another chance try after a poor experience last time. Food took over an hour to arrive, this I do not blame on the staff working as they were working so hard, there was just not enough of them.

Loved the entire experience; from the food to the music to the friendly staff. Go hungry as the food portions are huge. Shout out to Reka for being just lovely!

Went for my Daughter’s birthday as a family. We had a lovely time, the food was great with so many choices. The burger are not your average burgers, all are deliciously different. The staff were amazing, especially Nathan the Marketing manager Thankyou

Always an amazing restaurant whenever we go. The burgers taste amazing and the overall food is lovely. The staff are really polite and the toilets are really clean. Great food, great restaurant, always go whenever we go to derby!! :)

Would like to say a big thank you to Liam for helping us host an 18th Birthday Celebration in the Tavern at Annie’s Burger Shack, Derby. The venue was perfect for our group with its own bar and toilet. 25 people enjoyed their burgers, which were preordered due to the size of our party - but everything was brought out quickly, hot and exactly as we had ordered it. Wouldn’t hesitate to recommend!!

Following reading the reviews and responses from management claiming they are going to look into waiting times, I can safely say they haven’t. Quick enough to take our initial drink order, we were then left waiting for further drinks and having to ask passing waiters to make an order. The time between ordering our food and food being served was something to be desired, but we weren’t starving or in a rush so wouldn’t feel the need to complain about that, if you are pressed for time it might be an issue. The food served was of varying quality, with the price of the food you would expect a little higher standard. On the positive staff were lovely and always had a smile on their face.

Visited Annie’s today, on the back of a busy day out, with tired children and everybody dreading the two hour drive back home! Well, what a change in mood we had leaving Annie’s. Everyone had perked up and were filled with food not dread. Wonderful service from two members of staff on the bar. Food was delivered promptly and to an astounding standard despite taking extra measures to serve a coeliac safely. I don’t know their names but wish I’d caught them as the two FOH staff on tonight were excellent.

My advice is…. AVOID! My main complaint being the quality of the food. When I last went (albeit a few years ago) the beef patties were hand rolled, juicy and beefy but not anymore. The burger last night was dry, tasteless and a strange colour. I’ve tasted better Birdseye frozen burgers! The bread was like a brick, the meal was verging on too cold to eat although this could be due to them forgetting to load my fries and taking my meal away for 15 minutes only for it to return with my chip toppings cold. God knows what they had been doing with the meal in those 15 minutes. The service was atrocious. 3 front of house staff who were manning the bar, greeting staff and waiting on tables. I asked for the bill and after receiving it I had to go to the bar to pay as I had already waited 30 minutes for the card machine. The fact that there were about 5 tables of guests on a Saturday evening speaks volumes! I won’t be going back…. I’m not the type to complain/leave reviews but this place was soooo bad it’s only fair to warn others. AVOID, AVOID, AVOID!!!

I used to live in Nottingham and loved going to Annies. The Derby branch has been repeatedly disappointing, with very hit and miss service and quality of food. Not uncommon to wait 40-60 minutes for burgers, even when there are only 5 or 6 tables filled in the restaurant. It's local and I want to love it, but it isn't doing itself any favours. Last night I went to a comedy night with some friends and waited 50 minutes for food, meaning our meals were served during the performance. Really awkward and not what we wanted, and on top of that the burgers were overdone and quite dry. It took the edge off the night - we wished we'd eaten somewhere else before and just arrived for the show. I know how great Annies can be but at this point I can't keep throwing money at dry burgers and slow service. Sorry Annie!

I want to echo what others have said. We went for a meal with friends, due to the size of the party we were asked to pre order food but it took nearly 90 minutes after the booking time for food to arrive. We had to ask for a drinks order to be taken, no one checked up on us after the food was served and mistakes were made with the food despite pre-ordering. Food was nice service would need to improve dramatically for me to return.

Table was pre-booked and meals were ordered in-advance for a birthday celebration but we still had to wait for nearly 1 and a half hours for the food to arrive, skin of fries were warm but not hot. Will definitely not be returning anytime soon to this venue.

We've had some good meals at Annies in the past but this last experience on Thurs 20/07 was not so great - actually below average tbh. Some burgers were well over cooked (Very dry and almost blackish) and some food was not even warm. We...

We love Annie's, the choice of burgers is excellent and have always had a lovely meal. Unfortunately our experience yesterday was not what we would usually expect. Food took around an hour to come out, however once it did arrive it was delicious. Service was...

We attended Annie's for a comedy night, and at the door we were told to go through the next entrance for food and drinks - it was so unorganised, the staff were not sure who was doing what task and we ended up leaving the...

Went for the first time to Derbys Annie’s Burger Shack to check it out before booking any advertised events. Visited as a surprise for Father’s Day. The menu options were amazing and brilliant to be-able to have any burger as a vegetarian choice. Kids meals...

Comedy night , good venue except the most terrible PA system couldn’t hear the first act , sound bouncing all over . Headline act was a bit better , louder . Disappointing tbh .

Fabulous find. Amazing selection of burgers and options. Huge tasty portions. Annie's IPA and the cocktails were great too. Old school atmosphere and play list. Will definitely be back if here again.

Don’t want to waste anymore of my time with Annie’s. So will keep this review short and sweet. DO NOT GO don’t waste your hard earned money on this place. The food is not worth the price on the menu. This place is not a...

We were booked for a family meal at 5.00 on a Sunday. There were a few other tables of people but the place was not busy, given the early time. We were surprised that the meal for 4 people took nearly an hour to come...

So disappointed with our visit today (Father’s Day). I visited a couple of years ago and loved it. We don’t live locally but I decided to book us in for a family Fathers Day treat, my husband loves a good burger. Sadly, he wasn’t going...

Great tasty burgers and fries as always. However, the service was terrible. We waited 1 hour for our food. Although it was father's day, the restaurant wasn't busy. We weren't warned of lengthy waits and not once did the staff apologise for the length of...

Great food, awful service. Not once did either of the two members of staff ask if the food was ok. Waiter mumbled at best, didn’t listen to requests properly and spent a lot of time chatting to the other staff member instead of tending to...

Visited mid week for the first time. Good service and fabulous burgers. Glad I went despite reading quite a number of negative reviews. I would urge you to go too and make your own mind up

Really disappointed :( I went with my sisters to Annie's really enjoyed it the first time we went, when we went the second time we ordered the Chicken Burgers only to find when we cut the burger in half the chicken was completely raw! When...

It was booked for my birthday meal in advance. This was disappointing. We were seated quickly and given the order of drinks in a decent time. When I saw people at other tables began to leave, I didn't think much of it. I had thought...

Awful service Long wait time Mediocre food Even though we booked well in advance we were kept waiting 35 minutes. To make matters worse there were plenty of tables we could have taken. Finally seated, we had to go and find someone to take our...

My friend and I with our two young daughters thought we’d try Annie’s Shack as it seemed very popular. As we are vegetarian we chose the vege patty burger. Unfortunately it was so disappointing; tasteless, too thick, dry, and a little burnt too. There are...

Super service friendly happy staff excellent burgers boneless buffalo chicken wings with blue cheese sauce mmmmmm prepared fresh child friendly can't wait to go back

Great service, quiet, prices where I bit too high, food was very filling, coke was flat, clean. I’ve been before and it was great and it still is really. I would recommend this place to anyone who is hungry 😂👍

Probably not going to visit again, the last couple of times have been disappointing. This time, food was cold, service slow, even the bar was very slow, cheese sauce arrived 10 minutes after food, even though it was mentioned when the burgers arrived... And still...

The food at Annie’s is and always has been amazing! It’s always hot, seasoned perfectly and tastes great, the issue however lies in the service or lack of Annie’s provides. We visit often and always end up waiting a long time to be seated and...

I was quite concerned after reading some recent reviews that the restaurant had lost what it had at one point. however after being there on Saturday 28th jan. I no longer have concerns. There was quite a wait, but it was understandable as there wasn't...

Popped into Annie's as the traffic was bad and I was hungry. The room was cold but I guess with the price of energy at the moment heating such a large room cane be cheap. We were served by a really friendly guy and nothing...

Visited today, table for two to celebrate a birthday. No one to meet and greet, so had a bit of a wait to be seated. There was a single gent sat reading a book, two gents finishing their meal and 2 families one of 4...

Excellent burgers from a slightly mad menu (burger with pancakes and maple syrup?). The brisket burger is however in my completely unbiased opinion the one to go for! Unfortunately on this visit the service was glacually slow, both for drinks and food ie 30 mins...

Rude staff. Short staffed. Food average. Chips covered in salt not edible . Had to go to the bar today . Service slow and wasn’t really busy for a Saturday evening. No one asked if food was ok burgers not cooked enough.

I’m a big fan of Annie’s and have visited many times. Unfortunately things in Derby appear to be trending downward. The room is just too cold to be comfortable and the food was barely average. The only saving grace was that the staff were attentive...

Service was miserable, it was quiz night and all the staff seemed as though they’d rather be at home. Two different servers were asked what the difference between veggie and vegan burgers were… neither knew and neither offered to ask the chef, just walked away...

We booked for Christmas Eve. The room was freezing, the staff were utterly miserable and the food was lukewarm. Absolutely no frills - the sauces come in a sachet!

Oh Annie, you got greedy and took on more than you should have done. we have visited twice this year, both times we have waited for more than an hour for food, both times the explanations have been non existent. on this occasion both the...

In truth, we have had better service and food but after a conversation with Sally (a member of the head office management who pulled her socks up and took to waiting tables) our spirits were lifted and the night turned around. Sally explained the situation...

Terrible - cold room - long wait for food- cold fries- warm burger- sent a side order back and over priced - sadly would not frequent again or recommend

The restaurant was busy but absolutely freezing inside. The main door to outside was just left wide open and no one seemed bothered to close it. It wasn’t just the restaurant that was cold… the burger was stone cold to the point that cheese slices...

Wrap up warm, the room is freezing!! The burgers were good but the chips were cold. No one checked if our food was ok. We did give feed back to the staff but not sure if it was shared!

I wouldn't be one for leaving a review normally but I honestly felt like this needed one. I came in last night with my partner and we both had the elvis burgers (delighted to see its been put back on the menu) they were cooked...

Best Lemmy burger on the planet… perfect portion sizes, and you get a choice of wedges, fries or curly fries! Just magical! Most certainly won’t be my last visit! Highly recommended for a good all rounder!

Went here last night (19/11/22) for my nephews birthday, 13 in total, we pre ordered food so was very disappointed in the 1hr20mins wait for our food which was unfortunately quite poor. Burgers were over cooked fries were like warm at best! Went to the...

Celebrating a work leaving do so really looking forward to it. My meal was cold and had to be sent back. Staff very apologetic and replaced it promptly but it wasn’t much better. Burger very over cooked. I mean how difficult is it to flip...

20 min wait at bar for drink. I'm only one there waiting. Burgers tiny not very interesting. And terrible stomach cramps n diarrhoea next morning. Sorry to bearded guy who trying his best to seemingly run the place on his own. But terrible. Never visit...

As the title says, my partner and I used to frequent this place, I used to reccomend it to everybody. But the quality has significantly dropped. Cold chips from both takeaway and eating in. Dry burger patties. Chicken bone in the Broadway burger and waiting...

Arrived at the restaurant to find it nearly empty and was seated right by the open door and so we asked if we could move. With this the waitress said I will close the door but we said there are so many empty tables so...

Hopeful of a good meal as I’ve eaten at Annie’s Burger Shack in Nottingham many times and always had an amazing experiences. Unfortunately, I can’t say the same for the Derby branch. I traveled there for the food so I won’t criticise the decor but...

Don't waste your money. Waited over an hour after we placed the order to when we got served. When I finally got my burger the chips were cold. When we asked about the wait we were told uber eats take priority.

The venue is very large and cool with good music. The burgers were great with more options for veggie and vegan that I have ever seen on a menu before! Liam looked after us too by recommending drinks and food for us.

Service wasnt great and the food is average. We went with friends on quiz night, first problem was one of the burgers was missing from the order despite me asking the waitress if she had 6 burgers on the order prior to leaving the table....

We have visited Annie's lots of times, as family live local. No matter if its for a couples meal or in a very large group, the service and quality is always top notch.... Within the group we have a Vegan and Vegetarian and they are...

Excellent service and food. Very helpful and attentive staff. Excellent value for money. Wasn’t expecting much from the area, but was beautifully surprised with the appearance, food and service. Would recommend to friends and family, and will definitely be visiting again. Our server Caitlin was...

Great food. Cooked to our liking. One meal was not quite correct, changed with no issue and sorted quickly. Very filling😊. Our waiter Cieran was quick and friendly.

1st and last visit. Both mine and my husbands food was over-salted and otherwise tasteless. Service was indifferent, and place totally lacking in atmosphere. Would not waste my money again.

We visited at 13:00. Was seated as there was barely anyone in there, 6 tables max. 20 minutes and no one had even asked if we wanted a drink let alone food orders. Got up and walked out. It wasn’t even busy so there’s no...

We have been before and the burgers were lovely but this time they were dry and hard. The servers were struggling with the wait times for food very long. Lots of plates were going back to the kitchen with untouched/ half eaten burgers

Absolutely awful service and food quality is poor. They got a member of our party’s order wrong, made them wait 20 minutes and then proceeded to bring out a rock hard burger that was inedible. They have no clue what they are doing, so no...

Sadly not as good as it used to be, really cold inside luckily we all had coats that we could keep on. Service slow but this was due to the fact that there was only 2 front of house staff for the whole venue, I...

We arrived for lunch but despite only 3 tables occupied we stood waiting for about 10 minutes before we were shown to a table....we were just about to walk out and go elsewhere. The whole place was very cold and we had to keep our...

The quiz was really fun, we would definitely go again. The food was nice too. Very good atmosphere with the Harry Potter music playing before and after the quiz made it even more exciting. The questions weren’t basic questions either which kept things interesting!

Food was actually quite good (although they got a few of our orders wrong) but service really wasn't great. We had to wait 20 minutes to get our order taken and then another 20 minutes for our drinks to arrive - and had to ask...