TGI FRiDAY's - Cheltenham in Cheltenham

I returned after two months for my daughter’s birthday, and once again, the experience was excellent. The food was absolutely delicious, and the drinks were top-notch. The service, especially from Ellie and the rest of the staff, was fantastic. They all joined in to celebrate my daughter’s birthday, even bringing out a birthday hat and a balloon dog, which made the day extra special. I was very pleased with the entire experience and will definitely be coming back!

We went to the Cheltenham branch and were served by Dan H he was fantastic and absolutely amazing and entertaining. We will be returning thanks.

Visited here today with family and left disappointed im afraid, seems the place has given up and is waiting to close, only a certain few bottled lagers available (no draft) Peroni was £6.50 for a 330ml Old Mout was £7.45 and half a coke £3.95 😳 certain drinks were 2 for £10 which they told us about after we finished our main, some cocktails if you only wanted 1 were £18, upon ordering food quite a few things were un available, then with only 2 other tables we waited a long time for food and had to chase it at one point, food was ok when it arrived but expensive for what it was, they no longer do Jack Daniel’s Glaze and replaced it with a ‘Legendary Glaze’ (not quite the same), puddings ok but again £10 for a Sundae to me is expensive, for the money much better restaurants around, won’t be returning,

Really enjoyed our sharing dessert and coffee, haven't been for a while and wanted to show our support. Special mention of Dan who looked after us and made us feel very welcome. Worth a trying again, if you haven’t been in a while.

While the staff provided exceptional service and were wonderful, the menu was disappointing and the quality of the food was poor. Additionally, the prices were very quite high for what was offered.

Visited for a friends birthday so went for the late bottomless brunch. Catherine our waitress was absolutely superb. So attentive and polite, which has not always been the case on these brunches. A massive thank you to you Catherine as you kicked off an absolutely fantastic night. Great cocktails too! Thanks bar team 🙏

Very good food and cocktails that you don’t get anywhere else. The waitress (Aimee-Rose) was very helpful and friendly.

Great service by dan, made our experience great. Good vegan options. Particularly lived the mac and cheese. Also the nachos are the best that I have had.

Excellent service, the food was amazing and we had a really nice meal. My daughter can be quite picky, but she ate everything and said she definitely wanted to return.

We had a great experience coming for my daughter’s birthday! Poppy was our server and she made sure that our daughter felt super special, she was fast and the food was great!

Unfortunately tgifs has continually gone down hill year on year. This particular site was probably the worst yet! After entering the restaurant I waited at the door for 6 minutes before anyone bothered to acknowledge me. Once noticed, the chap ran to the table and asked if I had allergies, then left saying someone would be over to take my drink order. 8 minutes later someone came over. I asked what was on tap for beer, she replied we don’t have any beer on tap we’ve run out!! I ordered a coke @ £3.95 for ice and a splash of coke that’s not even refilled! Ordered the endless wings @£15, asked for boneless and a portion of chips. 10 minutes my coke came and then followed by 6 small boneless wings with a bit of lettuce that were stone cold. Once finished my waitress asked if I’d like the same I said sure and she then asked if my chips came, they did not. My next boneless cold wings arrived. Once in finished those, I was asked if I’d like more which I said I’ll try the bones wings with the jd sauce. My chips finally came @£5 for a tiny portion in a cup. The last wings were at least hot but not much flavour. I asked for the bill. £28.95 for 1 person! The wings were £20 and when I asked why it said £15 on the table talker, she said that’s if you have the app. Which I did, so this knocked off the £5. This chain of restaurants is so dated and overpriced! The waitress Annie was nice but that was about it.

Really nice service, Leni was fab!! Fajitas were slow coming out but were delicious! I wish there was a way to leave tip over card machine because I certainly would’ve done.

It was a nice time out with the family. Only waited for some time before the food arrived but it was good in the end. Maybe the food could be a bit more faster next time.

I travel 14 miles (and past another TGI’s!) to come here just for Dan to serve us! He is absolutely brilliant with my 3 year old and goes above and beyond to make sure we are both happy!

The food was great, tasted good and arrived quite quickly. Our server Aimee made sure we had everything we needed. Overall a good experience.

Great experience we were served by Dan and his customer service was phenomenal what a credit. Food came quickly and was perfect. Dan also done my son a balloon and it was soo clever

8 of use Went for food last night as the food is normally really good.had to wait 45mins for the starter to come out to find out it was just left on the side under the heat lamps.then had to wait for the the main to come out that took another 45 mins and the place was not even busy.i cancelled my order because had enough of waiting for food what a joke. Will not be going back to the Cheltenham one again.the price u pay for food is expensive so why have u got to wait 45 mins for food.i would understand if the place was busy but it was not The kitchen staff need to get things sorted.

Lovely experience vising TGI Fridays in Cheltenham. We were served by Aimee who was really friendly and checked if we were okay with certain things as I'd told her my brother is autistic.

1st time visiting absolutely lovely service by Annie very pleasant polite and helpful great food will definitely recommend 😊

We had a really lovely server, Annie, who was so helpful and could not help any more than she was so wonderful. We did not have to ask for anything she was on the ball

Had a brilliant dinner with my family and the food was delicious, brilliant service from Maddie! The whole night was lovely and very easy and relaxing!

Amazing evening, never fail to impress with their birthdays, we love it! Food and drinks were all great, Thank you for a great night Sophie

We celebrated a family members birthday here tonight and even with a whopping 14 guests Aimee took good care of us and made sure we had everything we needed! Great customer service and very good with the kids. This is our go to birthday location every birthday for the past five years.

Excellent smiley service by Maddie! Easy to get to - avoids the traffic of central Cheltenham and easy off the M5 after a long trip.

great food and Maddie was sooo nice! We came for Clare’s birthday and nothing was too much trouble for Maddie. She made us feel very welcome, engaged in conversation and made Clare’s birthday very special.

We came in for Sunday lunch as a treat for my little girl. Was greeted with a warm smile from Ollie, drinks came very quickly. Food was absolutely delicious and again served very very quickly. Can highly recommend the Sesame Chicken portion was huge. My daughter was greeted with a dog balloon which gave a big smile. We had a wonderful waitress called Maddie who couldn’t do enough for us. Would highly recommend Tgi Fridays in Cheltenham. Thank you guys

I have been to TGI Fridays on two occasions recently and both of these times have been disappointing to say the least! On the first visit it was a friends birthday and with TGI Fridays you expect the balloons, birthday cake and the TGIs birthday song as that is what it is most known for and makes up for the exceptional prices. However on this occasion our waitress who was called Maddy, brought over the cake and made no effort to make a fuss and not do the song with no explanation which I found odd as when we came back in more recently all the waiters/ waitresses made huge efforts and the restaurant was full of singing for other peoples birthdays and celebrations. We had a better experience coming in for the second time as our waiter was amazing with great service and I think his name was Reece or Ryan! Overall I think this place is in need of a new general manager or staff as on these two separate occasions team members were just huddled up talking rather than actually working when people around us were waiting and getting frustrated by this.

Maddie made our trip very special; her attention to our group was excellent. Great food too. Everyone enjoyed themselves

Very impressed with the food and service. Our waiter Dan was amazing, he made sure we always had enough drinks and was ver efficient.

Went for lunch. One person working the bar, the tables and the door! Decor worn, table sticky. Full rack of ultimate ribs now £30. Walked out and went elsewhere. A sad end to 30 years of fun times at Fridays.

Service was slow from our waitress who was rude, not sure on name but she had curly ginger hair. Prices are also ridiculous for the quality of food, avoid at all costs!

Food decent & quick service. All staff very pleasant, Maddie was our server and was very friendly and helpful. We went after Cheltenham races and there was no problem getting a table. Parking also not an issue - plenty of spaces.

Maddie the waitress was great! Super friendly, attentive and just all round lovely! Worth the visit! Thank you! We will be back! 😁

Maddie was an absolutely amazing waitress, dealt with our madness! very professional! Smiley & friendly at every encounter, thankyou so much!

I can not thank you enough, I came as part of a make a wish for my family, you went above and beyond, with a special thank you to Ryan and colleague with the balloon animals and warm welcome you really made our day extra...

Super friendly service with plenty of smiles and polite conversation with our waitress Aimee. The food was epic as usual and the general atmosphere was entertaining.

Great service received from our waitress on Saturday evenin and the. Food was nice and portion sizes are always a good size

Service was stunning , friendly staff and food was excellent. Atmosphere was brilliant and not a single flaw with food or drinks.

I came for dinner with a friend, we had a great quick service and Maddie was brilliant. 241 cocktails too were really nice. It was a weeknight and still busy but this didn’t affect the service speed. We had the 2 course menu and the...

Service was amazing very polite staff, food was delicious and all around great service, Maddie was polite and friendly and a great waitress.

Had a really lovely lunch with my son today. Food was DELICIOUS! A big thank you to Maddie for letting us sit by the window that I requested so that my son could watch the cars go by and taking good care of us! My...

Popped in for impromptu lunch, we had wonder service from both Maddie and the manager. Very delicious food, will be back

Had a really nice meal out with my girlfriend and her daughter the burger I had was very tasty and the cheesy bacon fries nice as well all this was served by Maddie

Excellent food and very good service from Maddie nothing was too much trouble. Would definitely recommend and will be returning

Food was lovely, Maddie was very helpful with taking our order and bringing us our food! Very pleased and an amazing experience for my sisters birthday!

Maddie was lovely , really friendly and helpful nothing to much trouble, made my daughters birthday meal really enjoyable

ABSOLUTELY EXCELLENT SERVICE FROM MADDIE! Tasty food! Nice experience for my sisters birthday. Definitely recommend coming.

Went for a treat meal to celebrate a gymnastics conpetition result. Good relaxed atmosphere and enjoyable food with Maddie as our server.

Popped out for dinner as had a voucher given to me for my birthday. The food portion was more like a starter portion. I had the sesame chicken as did my partner and the dish was £20.80 each. I would only ever go back if...

Maddie was fantastic. Very accommodating for dietary requirements and really friendly! Quick food and service, thank you!

We were greeted and served by the super friendly and attentive Dan. He was absolutely fantastic!! A balloon with my daughter’s name in 3D was well received, she loved it. We left the restaurant full and happy with our service. Thanks Dan

Maddie fantastic waitress very friendly and helpful food was ok but not as good as the service we received from maddie!!

We had a lovely late lunch, the food was delicious and lovely but quiet atmosphere. Maddie A served us and she was so friendly and knowledgeable when we asked her about the cocktails. Thank you :)

Lovely evening, service was amazing. We had Sophie K and she was so attentive, friendly & welcoming, thank you TGI Fridays, will be back soon!

Had a great celebratory Oreo milkshake and sesame chicken strips with my daughter to celebrate her becoming a big sister! Thank you Sophie K for serving us. X

Great food and excellent service from Sophie K! Will definitely be back during our stay in Cheltenham a few more times!!

Such a chill place to come in the week after college . i came with my best friend and sophie served us she was amazing very attentive and helpful also extremely friendly !! we enjoyed our stay and food was delicious!! will be back next...

Very nice food and service 👌😎 was very welcoming and warming, loads of tables to choose from and staff are very friendly and helpful

Sophie gave excellent service, would highly recommended visiting! Sophie was efficient, attentive and an all round brilliant host!

First bottomless at TGI Fridays and my friends and I were shocked at how great it was! My friend was late and they were so accommodating to start our brunch later than the booking, our drinks were constantly full that we had to tell Kiera...

We like the cocktails and the bartender flare however the service to be served is far too long. We didn’t feel like there was a priority to serve the customer and felt ignored. When we were served the bartender was lovely and the drinks were...

I have been to TGIs many times and it’s always been great, slightly overpriced but food has been good. Yesterday it was however appalling. The prices have gone up to ridiculous amounts with chicken strips at £20, starters at roughly £9.50. It’s not a fancy...

We went to celebrate a family member's birthday. Not only did they make it easy to book and request a certain area the day before and drop off a cake. On Saturday we went to the restaurant and Maddie was an excellent host, making sure...

We had an absolutely fantasticamabobby time at TGI Fridays tonight. Normally the service is good, but Maddie absolutely pushed the boat out for us tonight and gave it her all. Food was fantastic, drinks were amazing, and Maddie was fantastic throughout. Thank you all for...

The food and drink was brilliant and our waitress maddie served us with a smile on her face even though she was training less experienced staff. You couldn't fault he

I was in Gloucester for work and thought I'd cap off my day with some comfort food at a spot I've generally liked in London. I got there just shy of 21:00, knowing full well they're usually open till 22:30. After eyeing the menu outside...

I Stay away all week for work all over the uk as I am responsible for Hundreds of staff so I notice when staff are really exceptional. I don’t normally post reviews but special shout out on this occasion for Aimee. Attentive, friendly and thorough...

Aimee-Ro. Quite possibly the best server in Cheltenham, if not Gloucestershire. Very happy, smily and passionate about her job. Nothing was to much for her. When Aliens come down to greet the human race, get Aimee-Ro to greet them. What a superstar.

Great Food. Our Server Ryan was first class. Really attentive. Interacted with the children in our group and really made our lunch memorable. A real asset to your buisness. When are you setting one up in Plymouth

Amazing staff! Great music Lovely food Would definitely recommend Ryan was brilliant and catered to our needs , brilliant

Service at the bar - very very slow. 10 minute wait! Service at the table not much better for drinks and food. Unacceptably long waiting times for any service. Toilets left much to be desired. All-in-all for the price a very poor experience.

Friendly and helpful waitress answered all our questions regarding the menu, food is fantastic as always! We visit regularly

Nice and friendly welcome to the restaurant, meet and seated really quickly. Better menu then the last time I visited A*

Really helpful and fantastic customer service 😊 nothing too much to ask and she catered for the kids so well

Great food, our waitress was very attentive (sophie) made our night!! Cocktails very nice indeed. Would happily come back

The assistants were extremely helpful and knowledgeable in explaining the details of my dinner. Very helpful and kind

Excellent quick assistance. Great spot. Lovely atmosphere and great communication would definitely recommend for a meal

Maddie was wonderful.She was very friendly and gave an excellent service to us .Couldn't have asked for anything more Five star service if in thisvarea will call again

Fab service- Maddie looked after us so well. Food delivered swiftly and of good quality. Wide selection and great service.

We visited this evening, busier than we expected but Maddie our server was lovely. Friendly and welcoming. It seemed like they were short of staff for the number of customers in but Maddie still delivered fantastic customer service. The food was lovely and the cocktails...

Amazing service. I supported a group of young people with a variety of disabilities for one of their birthday meals. The service and food was great, we were even given a menu to keep for one of our residents to add to her activity plan....

Good place, nice food and good service. However, little expensive for what you get on the food, although the £5 cocktails were great value.

Great food, great service. Came for last minute birthday weekend meal. Kids always enjoy coming here. Recommend the bubblegum daiquiri. 👍🏻

Cheltenham TGIS never fails to impress. Great cocktails and friendly faces! Our server Ryan was very helpful and had great menu knowledge to help with all our needs. 5* as always from us!

Amazing service tonight from the team. They really try to make your experience the best from the minute you sit down. I’ll definitely be back.

Amazing service from very friendly staff - A large group of us came in for a birthday party. Some of our group were individuals with varying disabilities and the staff were fantastic at catering for our needs. Excellent food and fantastic service. We will be...

Service was very good but the prices were extortionate, £20 for a very small portion. Cocktails costing almost the same. Certainly wouldn't return.

Absolutely appalling service and walked out after waiting 2 hours and still no sign of our main meals. Hardly any staff there, 1 person behind the bar. Watched Just Eat orders going out constantly but where was the food for diners in the restaurant. Managers...

Service was brilliant. Staff made the night for us. Cocktails were lovely. Food was good and music Will come again

Excellent service very punctual and kind, great drinks and friendly service from katelyn would highly recommend

Can you bring back the small chicken wings. You did them about 25 years ago. They were yummy. Please bring them back. The service was excellent. Dan was very pleasant.

Amazing food and atmosphere here, very clean and tidy. Our server Maddie A was friendly and welcoming with our requests

Great service from Maddie - very good with young kids and very attentive throughout our visit despite being very busy. Thank you!

Great Food, Great Service. Waiter Keira was excellent at managing complex orders for a group of nearly 30 people.

Brilliant service friendly staff and good value foe money. Love the music, and food is exceptional and good value.

Waitress was fab thank you for making my daughters bday even more special! She came out very happy and really impressed with her hat!

Sunday lunchtime can be difficult these days with shortages of staff. TGI's were I believe on this occasion but you would have never known. On 5 November we sat at table 15 for 6 of us You could tell they were already busy at 12:15....

Sadly not the best trip to tgis yesterday. Me and my sisters look forward to visiting everytime we’ve been before (lots of times) and sadly yesterday was a huge disappointment. We went for lunch, I’ll go through start to finish. We walked in and restaurant...

Sophie was such a lovely waitress, so accommodating and lovely. Unfortunately the food was not up to standard, not only was the food over priced for the quality, the cocktails were well over priced as well, not worth the visit.

Excellent service and food really nice. Good cocktails deals pornstar I heard is great . Ps sauce is really tasty