Mcdonald's Restaurants in Cheltenham

Left half my order out and their phone goes straight to user busy

Slow service, food cold, missing items from order took forever to sort out. Tables dirty. Staff haven’t got a clue

I think they can put in more into the service and atmosphere especially. Staff always look like they are too exhausted, and the atmosphere isn't made in a way you wanna come back again and again. I think it's just the price that brings people there

I enjoyed the classical music playing out quietly which was really enjoyable and such a huge improvement on the usual music played in other branches. It was clean, and a pleasant place to be. We noticed the friendly and positive interaction between a shift manager and team member out in the restaurant as she was clearing up.

Lettuce was missing,fries missing and was only half in the drinks

The food is always 90% cold, not couriers fault I believe, but cooked too early and bagged too early. Very poor service when I have to put the oven on to ensure warm food. this has been happening for the last two years of orders. Please try to keep food hot on it's journey, rather than overburdoning the delivery people (especially those on bicycles) with too many deliveries. Thank you.

Really lovely delivery driver. Very polite

The food was cold and like cardboards. And the drinks we vile tasted funky thing the mixer had gone. Its my daughter birthday meal as her request and it all pretty much went into the bin. She is gutted and iv wasted 37pound. Great birthday tea out to

Fries was seriously not cooked and greasy, absolutely disgusting and had to bin them. Never again would i order from there.

Delivery was over an hour and when my food arrived it was cold and I didn’t even get my full order! Missing drink and dips

Food was cold, slapped together. Pathetic!

Absolutely shocking I ordered from you online and yet again constantly missing items from orders. This isn’t the first time this has happened either. You need to sort the McDonald’s app out so that people can actually start requesting refunds back for items they have paid for and not received. I’m very unhappy.

Burgers was cold had to put it in the microwave and chips was stale and cold

beautiful thx great delivery person

Took 20mins to get my breakfast which was luke warm. Staff were pleasant enough

it was despicable, by the time it git here it was freezing cold, never again

food was cold on arrival. stated food would be 15 minutes. was around an hour.

Ordered at 15:53 only just turned up absolutely freezing not happy

Spent a lot of money today to have a nice treat, unfortunately the food was cold, the delivery driver apologised as out drinks had spilt in his moped box and it was over an hour late... wont be ordering from here again

Food spillage, fries portion is less and I dip is missing

Forgot my burger and the fries were cold

Was freezing cold could not eat

None of the dips i ordered came

Guy delivered quick, too bad it was completely the wrong order.

Great service/ food and delivery

Food was cold order was wrong and was missing 2 Burgas

I didn’t get my sauces which I have ordered

No sauces. Again. Learn to put the sauces in, please. You have one job.

3 lots of fries was cold and 4 burgers was also cold wont be ordering from here again

We tried to ring delivery guy ,but had gone..We had chips missing from our order..The wrap order had chips but were not in the bag!!Guy couldn’t find address ,had to explain where it was..Met him outside..

Ordered through the app for home delivery and was missing half my order! Sort your employees out ffs

I'm absolutely disgusted with the service I ordered for me and my son today and yesterday and they missed items for my son and gave chips instead of fruit.

When the food arrived the tango had spilt in the bag. The large Big Mac opened the box and inside the burgers were not in the bun it was dry not much sauce. Also it was not very warm . The lettuce was soggy it was not very nice at all.

The staff at this McDonald's are almost always excellent. The only negative is how this McDonalds, Poundland and Betfred form a little Bermuda triangle of chavs at this end of the high street.

Food was nice and hot, staff were friendly and efficient, few of the normal trouble crowd around, but pretty good for a maccies

Food was never delivered. Said it was delivered but it wasnt.

Security guard doesn't leave us alone been in a few times and continues to bother us makes strange comments about my partner (weight amount of food) inappropriate toward female customers stairs at younger female children shared his vapes and cigarettes with younger kids constantly talking down on us

Food cold again not for the first time

order was all correct and hot still,excellent.

Everytime I order something is missing, as I’m ordering for my family this is not exactly great service.

Went in last week and they were playing classical music which complimented my dining experience wonderfully. Well done to the manager.

All of the food was cold, extremely disappointing

chips were a bit cold and not what i would call large as there was not lot in there

the burgers were too salty like someone spilt salt over them salty

We’ve noticed that with the majority of our McDonald’s orders, the sauces get left out. I’ve only had a couple of times where I was lucky enough to get the sauces I added.

I am missing a bacon and egg muffin and 2 hashbrowns this is shocking since the foods cold and the quality is not nice at all I would like a refund

Waited 40 minutes for my food just for my McMuffin to not be in the bag absolutely useless

The food was freezing cold and big Mac was wrong and the veggie burger was missing. Their incompetence is ridiculous. Happy meals were stuffed on top of each other to ensure the one in the bottom was nice and squashed. The delivery driver was really fast and friendly. I will be ordering from independents on Just Eat in future

my.bbq sauce was missing but paid for.

Toilets stink cheesburger disgusting cleaning staff don’t do their job

So cold again, have left it months to try again but no. I really don’t think the delivery works with McDonald’s ! I never have this Issue with any other take out

Recieved BBQ dip instead of ketchup

Chips were undercooked but otherwise standard McDonald's food.

Order was missing a lot of items absolutely shocking

Ordered food it came a hour late it was stone cold, missing food, at least 3 items. Rang to see if we could pop into store and return the food we was given and the manager said he couldn’t do nothing for us. Long story short don’t order off just eat and don’t order from Cheltenham hi street the manager was rude and hung up the phone absolute disgusting to be honest we had our order number ready also. Was a combination of food made wrong in store and food missing, will never order again from this place absolutely shambolic.

Sent the wrong dips! The restaurant needs to make sure staff are double checking orders, ordered 10 curry dip to get sweet and sour. Now they charge for dips - this needs to be right!

professional service and good staff

I got the complete wrong meal delivered. No refund or account credit has been added.

Both fries and chicken not cooked properly

I ordered the breakfast wrap without bacon and sausage because I'm vegetarian, but there was bacon hidden under the eggs and cheese.

Absolutely stone cold. Maybe don’t put a frozen drink in the bag with the food. It happens time and time again

Abysmal standard of burgers & anemic fries (not seasoned). The best burgers were the customised mayo chickens £1.70-something? My advice always customise if using at all or dodge MD’s and go elsewhere

It was missing the free nuggets, the Big Mac had no top patty (it was sat with the 2nd party underneath). Very sparse on "extras", lettuce, gherkins, and sauce. Really disappointing, Maccies usually has a reasonable standard, and this was way below that.

The meal was missing the mozzarella bites

Missing nuggets. You’ve yet to get a McDonalds order correct. EVER. You are basically totally useless how do you actually function!!????!! The worst company I’ve ever dealt with. Pathetic

second day ordering and once again half my order is not here!

Was going to eat in here tonight after theatre; but two members of staff chewing gum behind counter. Disgusting.

Wrong order, and nothing that could be done. What’s the point?

Absolute joke half of order hasn't come even tho I left a note to check it all there

the food was stale, really poor.

waiting 3 hours for what was supposed to be 3 meal didn't get any food just milkshakes

Absolutely awful service as they sent the wrong food absolutely nothing was right then don’t answer the phone.

half of our items were missing!

Food was good driver really friendly, I was missing some mozzarella bites but it was a large order with various bits and bobs easily missed overall still good.

I am not happy at all.! Both meals are cold, and 1 portion of chips is also missing.!! Can I please have a full refund ASAP.?

Something on my order didn’t arrive

On time but missing 2 lots of fries,double cheeseburger,why can’t they can’t it right

I’ve eaten McDs all over the world but this franchise takes the prize for being the first one to poison me, if I’d seen the state of the toilets before I ordered I would’ve left, on the plus side the service was reasonable and the atmosphere was buzzing with lots of students

Delivery driver left my spilt cola outside my door. I then had to wash it away to stop insects. I have a picture of the mess if required.

Great experience ! Enjoyed the food

We have not received our order !!!!

the food was so late and it was so cold

outstanding service fab food lovely delivery person cheers

Wrong order was delivered not the first time I want a full refund

Can I get a refund please?The food was the worst mcdonalds I have ever had, no offense but I couldnt eat it

Wrong food in ubereats rider and no way for me to contact tge restraunt to get my food.

Never recieved the order or the refund. Delivery driver just handing the food out to the wrong address shocking

Absolutely awful took 2 hours to be deliverd and then all food cold 5 children waiting for there dinner which theu couldn't eat

Live locally so ordered delivery hundreds of times. Only 1 out of 100 times has the correct food arrived. Dine in and be entertained by local 12 year old, north face wearing wannabe road men (who probably live in a mansion) smashing glass bottles and sucking vapes like they miss their mummy, as they chase the chav girls around the restaurant while sipping their lil choccy milkshakes. Quite a fun night!

Yet again mc Donald’s order is wrong I’m fed up with missing items so dnt think I will bother ordering again

I chips missing and all food freezing cold

Took my money twice half items missing and freezing cold very unpleasant service and still no reply from last week

Food on time but cold, and several items missing from order, including burger, side and sauces

Staff and food is good but they always prioritize delivery orders, and drive thru orders. Some staff are nice but some are really rude. They forget items on the orders far too often

I ordered online, The drink was completely spilled, majority of the food was missing and both the restaurant and delivery driver refused to answer being contacted. Order only if you’re willing to micromanage them every step or if you’re willing to pick it up yourself after you find out they messed up.

food freezing cold coffee freezing cold after an hour late food and coffee cant even eat or drink as freezing cold

order wrong, sent nuggets instead of selects!

Everything was cold and soggy as delivery man left food outside without telling us

Mc Donalds didn't pack the drink properly and my coca cola was all over the bag...

Food was cold, onions in burger when I asked for non as my son has allergys. Not happy at all.