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3.4

Based on 2.170 opinions finded in 4 websites

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Nº 457 in 545 in Cheltenham

Nº 19 of 23 American in Cheltenham

CUSTOMERS TALK ABOUT DISHES WITH..popcorncookedchickenbeans

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chips were overcooked and soggy

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Evangelos . 2025-03-30

MORE AT Just Eat

Not the KFC that I use to remember!

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Tanya . 2025-03-29

MORE AT Just Eat

Order fulfilled promptly and correctly.

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Linda . 2025-03-22

MORE AT Just Eat

Lovely hot food, delivered by nice polite driver

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Sharon . 2025-03-19

MORE AT Just Eat

Food was lovely and piping got, was nice to dine in compared to having a delivery as the food can be cold ,over cooked and bits missing from your order

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Simone Bernard smith . 2025-03-05

MORE AT Google

I am writing this to completely let know you guys about the dishygiene i have experienced over here. The toilet was not tidy enough and even when in kept my hand on the table there was lot of sticky sauces on the table. The table has been empty for very long time . I even couldnt see anyone attempting to clean it .

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MOHAMMED SHANIB . 2025-03-05

MORE AT Google

I paid never arrived driver said his coming to my location and to wait he didn't come and didn't get a refund. I was at work so didn't have good for the day! couldn't take time off to get food as it was already spent waiting for this delivery!

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Khumo . 2025-03-02

MORE AT Just Eat

Made a large order at drive through and run out of chicken which was fair due to the large order asked me to wait in car park for them to bring it out. waited 20 mins went in and waited another 20 mins to find it was in the warmer all along they just couldn’t be bothered to pop it to the car. Next time I will refuse to move to the car park

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Helen Baker . 2025-03-01

MORE AT Google

Really enjoyed this KFC. Food was piping hot. Always found KFC chips quite average, even with the new recipe, but these ones were surprisingly good. Crispy and flavoursome. The chicken was lovely and overall great meal. Toilets were also clean and had soap. Only disappointing thing is how expensive it now is, but this is a problem with all fast food nowadays

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Greg McCallum . 2025-02-28

MORE AT Google

Excellent service very polite courier

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Chris . 2025-02-22

MORE AT Just Eat

Great delivery driver, polite & efficient. Thxs!

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Richard . 2025-02-15

MORE AT Just Eat

Order wasn’t delivered and was told we will not be getting a refund as the driver said he had delivered our food when he didn’t even attempt to get out of his car or ring my phone

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Jasmine . 2025-02-15

MORE AT Just Eat

The only issue is not enough parking spaces, and you very likely to get a ticket if you not carful as camera from travellodge will get you from far just for passing by.

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Khalid Mahmoud . 2025-02-11

MORE AT Google

Hot and fresh very nice chicken

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Eddie Doyle . 2025-02-11

MORE AT Google

3 items missing from order ( 2 large chicken gravy and 1 popcorn chicken) again! This is becoming a regular thing!!

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Eric . 2025-02-07

MORE AT Just Eat

Want the money bk in my account

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shan . 2025-02-07

MORE AT Just Eat

Great tasty food, but the drink that was stated to be included in the Zinger meal deal was not delivered. and not for the first time.

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Miss . 2025-02-07

MORE AT Just Eat

Delivery driver was fantastic! Very polite, friendly and cared

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David . 2025-02-05

MORE AT Just Eat

Ordered a sprite. Got soda. Cheers

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Jacob Chapman . 2025-01-31

MORE AT Google

Food not delivered i want a refund

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Andrew . 2025-01-28

MORE AT Just Eat

They missed the rice from our order x2 very fustrating as my one child only eats rice !

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Leanne . 2025-01-25

MORE AT Just Eat

Missing items, hot wings were burnt!

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Anne . 2025-01-25

MORE AT Just Eat

I am writing to formally express my dissatisfaction with the service I received during my recent visit to your establishment. I had high expectations based on your brand's reputation, but unfortunately, my experience fell far short. Firstly, upon entering the restaurant, I was left waiting for an excessive ten minutes before a server approached me to take my order. This delay was frustrating, especially considering that I was one of the few customers present at the time. When my order was finally taken, I was given my food on an eat-in tray, despite clearly requesting a takeaway. This oversight not only caused confusion but also added to my disappointment. To make matters worse, I discovered that there was paper mixed in with my chips. This is unacceptable and raises concerns about the overall cleanliness and quality control in your kitchen. Additionally, the staff's attitude was less than courteous, which only exacerbated my negative experience. Given these issues, I cannot recommend KFC Cheltenham to others. I hope you take this feedback seriously and address these concerns to improve the service for future customers.

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Rhuarje James . 2025-01-23

MORE AT Google

My order was not delivered and it claimed it was delivered.

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Adunola . 2025-01-22

MORE AT Just Eat

So cold in there and in desperate need of a refurb

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Scott Miller . 2025-01-13

MORE AT Google

I appear to have been charged twice for my order. Just checked my bank account. I think this may be due to logging in problems. Can you please refund me ?

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Karen . 2025-01-13

MORE AT Just Eat

Lovely hot food. Delivered on time and by polite courier

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Sharon . 2025-01-11

MORE AT Just Eat

Very happy with the driver on time food wasnt hot though

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Virginia . 2025-01-11

MORE AT Just Eat

WARNING! What me and my colleagues witnessed in this restaurants bathroom mid last year is undescribable with words. The staff here are clearly complacent as it became quickly clear that the premises is not cleaned on a regular basis and is left unsatisfied several nights in a row. I dread to think what is the condition of the food is. This site needs an immediate health inspection and more onsite supervision or should be shut down otherwise they are going to get someone killed. I used to work on the KFC till units at and old IT job and I know how unclean the back of the swivel touch screens can get but this site is on a whole nother level. This KFC needs a shake up. I avoid this store at all costs to the point that I refused dinner from it on multiple occasions when offered by family and friends. I have eaten their food before and it was also rubbish and is never fresh due to the lack of customers.

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Toby Higgs . 2025-01-09

MORE AT Google

app is good at updating the time of delivery

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Clare . 2025-01-08

MORE AT Just Eat

Good food and service, arrived with hot fries which was good as can often be just warm.

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Emma . 2025-01-07

MORE AT Just Eat

Accurate order.. Delicious hot food, also got a free regular Popcorn Chicken. Would recommend

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Ruth . 2025-01-03

MORE AT Just Eat

Missing popcorn chicken courier was late and couldn't find us

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Simon . 2025-01-01

MORE AT Just Eat

Ordered a fillet burger meal from there yesterday with the 2 hot wings, the chips and hot wings were fine. I was half way eating through my burger when I noticed it was raw and pink on the inside. I went up and told a member off staff and they gave me another one. Please just check the chicken and be safe.

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millie keddie . 2025-01-01

MORE AT Google

Delivery driver rang because he couldn’t find the house which happens occasionally. We explained which house but he didn’t seem to understand clear instructions then hung up on us. We had to call back to guide him to the house despite there being clear directions on the road as to where house numbers are.

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sharron . 2024-12-30

MORE AT Just Eat

The chicken was all stale. Not worth the money at all. Very disappointing

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Jenny . 2024-12-28

MORE AT Just Eat

The whole meal was absolutely freezing plus I was missing sauces and item

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Scott . 2024-12-28

MORE AT Just Eat

Absolutely terrible. Just crap in a box. Nothing wrong with the can of tango though. Surprised they couldn't find a way to make that worst

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Nick Herbert . 2024-12-19

MORE AT Google

There was about 20 chips that are like jelly. I asked for no leg and they sent one so half the meal i am not eating

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nicholas . 2024-12-18

MORE AT Just Eat

Funny how codes are now given out so when the driver delivers food there to ask for the number given so the correct order is dropped. Ordered food and notification says food delivered but what a surprise drivers doing there usual tricks

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Matthew . 2024-12-17

MORE AT Just Eat

After visiting many times in the distant past, I was bitterly disappointed this time round. Over 20 minutes from ordering to the food being ready. I do not know what the hold up was, but half the food was trayed up within minutes and then left to go cold. There was one member of staff who was marking all orders as ready the moment they came on to the screens, which seemed to be causing utter chaos. Funnily enough, I have not had a customer satisfaction survey in my email in box this time

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David Kruse . 2024-12-17

MORE AT Google

very poor no orange juice for the children's meal x 2! plus no sweet corn in one of the children's meals! chicken poorly wrapped all mixed in one box no lid on the box to keep it worm! very poor

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amanda . 2024-12-14

MORE AT Just Eat

curteous driver, food was delivered quick and still nice and warm

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Simon . 2024-12-12

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They have done something vile in the seasoning of the chips. Couldn't eat them. Spoiled the experience

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Rob Agg . 2024-12-12

MORE AT Google

I ordered the salad with chicken and butter sauce but the whole thing tasted of BBQ which I don’t like?

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Debi . 2024-12-10

MORE AT Just Eat

great service, excellent food fast delivery friendly delivery guy many thanks

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Mrs . 2024-12-08

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Chips were abit cold but other than that absolutely fine

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El . 2024-12-06

MORE AT Just Eat

Took more than 2 hrs to get delivered.

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bhishan . 2024-12-05

MORE AT Just Eat

Ordered KFC as delivery showing as 10 mins.....once ordered this changed to 30 + mins!! The first KFC I've had in over 20 years & I certainly won't be having another any time soon. Overpriced & poor quality.

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Julie . 2024-12-04

MORE AT Just Eat

poor food was late and cold chicken very dry so don't deserve any stars sorry

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Maria . 2024-11-30

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Good option to have if transitioning between Cheltenham and Gloucester

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Steve Canete . 2024-11-25

MORE AT Google

Late delivery waited almost a hour and half and everything was cold

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Dave . 2024-11-24

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asked for delivery around 6 as a treat before bed but didn't turn up till half 7, chips cold but everything else was alright

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Penny . 2024-11-23

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When the order was placed we were told it would be delivered at 6pm. This quickly changed to 6.10 then 6.40. It arrived at 6.25. The driver had very clearly been smoking in the car with the food as everything stank of cigarette smoke, the bags reeked and the children couldn’t have their drinks because they absolutely stank of cigarette smoke.

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Julie . 2024-11-20

MORE AT Just Eat

took over a hour and 10 minutes to deliver when it wasn’t busy at all very bad

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Callum . 2024-11-16

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Delivery guy found us which is amazing,most deliveries get lost..,as we are tucked away..Nice guy and polite..

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Raffaella . 2024-11-15

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Hey sorry I didn't receive my food

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Richard . 2024-11-09

MORE AT Just Eat

Nice polite driver. Food was hot and delicious

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Sharon . 2024-11-07

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tracked driver who took a while to find my address usually I get a call for help however had no contact. waited a good 15 plus minutes for the driver to turn up.

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jade . 2024-11-04

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Complete order delivered in good time and was nice and hot.

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Linda . 2024-11-02

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OK but food sat around waiting for one element for ages so luke warm. They also left off part of order. Not impressed

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Angus Wardle . 2024-10-26

MORE AT Google

Fast service, well assembled, tasty food, clean establishment, excellent recycling options.

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Jessica Rickhuss . 2024-10-26

MORE AT Google

Come on time and was boiling hot. Driver was lovely. Over all well done

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Suzanne . 2024-10-25

MORE AT Just Eat

The online menu si too restrictive. You have to have a 'meal' and you can't Go Large. Ended up costing me twice as much as if I'd visited.

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Paul . 2024-10-23

MORE AT Just Eat

The man who delivered was lovely

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William . 2024-10-13

MORE AT Just Eat

Decent KFC experience no complaints

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mike heath . 2024-10-06

MORE AT Google

courier was great and very polite.

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Steve . 2024-10-05

MORE AT Just Eat

Two items from order missing. This isn’t the first time we’ve had items missing from this venue! Very annoying.

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Allan . 2024-10-05

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Food is always cold when it arrives

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Jenny . 2024-10-04

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Arrived late. Food was cold and 5 of the chicken wings were inedible

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Tom . 2024-09-27

MORE AT Just Eat

After trying to call multiple times and no pick up, food was disgusting cold and service is awful

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Phoebe Grace Walton . 2024-09-26

MORE AT Google

Good typical kfc food, always a short queue compared to other drive throughs

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K SL . 2024-09-26

MORE AT Google

Absolutely awful service. Called in at 10:30am for a couple of coffees and had to wait 20 minutes as the coffee machine wasn't ready for use. Asked a member of staff why this was and he said that it had to warm up and go through it's set up process. I asked him how long this took and he said about thirty minutes. When I asked why the process hadn't been started so that the coffee machine was ready for use when they opened (10:00am). He shrugged his shoulders and walked off.....

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Chuck Morris . 2024-09-25

MORE AT Google

Fabulous service, food hot on delivery will continue to use restaurant

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Orlando . 2024-09-23

MORE AT Just Eat

Alas, not a good KFC experience. Manager was angry too which didn’t help.

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Maxi “Toshi” tosh . 2024-09-15

MORE AT Google

Got everything that was ordered, good was hot and delivered by time specified.

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Linda . 2024-09-14

MORE AT Just Eat

Good hot food Slow service Also one of our orders were wrong

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matthew davis . 2024-09-11

MORE AT Google

forgot items again!!!! soggy fries

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Matt . 2024-09-08

MORE AT Just Eat

Gravy was not the usual disappointed it seemed watery chicken not as good as usual

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Virginia . 2024-09-08

MORE AT Just Eat

Food was great happy kids quiet for a while

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Sean . 2024-09-07

MORE AT Just Eat

Missed off 8 hot wings. Told me to go & collect them, said I didn't drive, they said nothing they can do.

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Shannon . 2024-09-06

MORE AT Just Eat

The Twister meal was delicious and excellent value.

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Jan . 2024-09-04

MORE AT Just Eat

coleslaw was out of date and couldn't eat it

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Karen . 2024-08-21

MORE AT Just Eat

Chicken was dry, one piece was more bone than meat, one of the hot wings was tiny and the chips barely had any seasoning

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Morgan . 2024-08-16

MORE AT Just Eat

Great as always from golden valley

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Sean . 2024-08-06

MORE AT Just Eat

It was good as the photos on the menu at it taste amazing

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Marian . 2024-08-05

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The driver was irate as he said he had been calling me but I had no missed calls. He was going on about me updating my details but they are correct! The number on the receipt is totally incorrect. Food was cold

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Helen . 2024-08-03

MORE AT Just Eat

Went through drive through to be quick, but was told to wait in carpark for a extra 10 mins . When got food home two people discovered long hairs in there chicken . Very disappointed

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Tracey Cox . 2024-08-03

MORE AT Google

They didn’t read the notes I asked for no salad/lettuce as I’m allergic to it and it came with it on I tried to call restaurant and no answer so had to throw it away total waste of my money just eat is now involved

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Wayne . 2024-07-31

MORE AT Just Eat

I am extremely cross we have not received our order

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Christina . 2024-07-30

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all delivered hot and on time.

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Holly . 2024-07-19

MORE AT Just Eat

Just yuck!, very poorly prepared. Ordered a zinger box meal, burger was so so. But, what was supposed to be hot wings, was an unrecognisable lump of some sort of meat. Took a bite but ejected, tasted bad. No wonder the place was empty.

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Sydney Gough . 2024-07-18

MORE AT Google

It's KFC what else can I say ...however this one was very clean !

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Heath Arnfield . 2024-07-18

MORE AT Google

Chicken fillets could have been fresher. Quite dry.

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Judi . 2024-07-16

MORE AT Just Eat

Everything was cold and soggy. I only live 5 minutes away by car so how long must it have been sitting around for? KFC is massively over priced and poor quality. Won’t order again.

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Jo . 2024-07-15

MORE AT Just Eat

Ordered zinger burger box meal, burger was cold, buns were cold, the hot wings weren't hot AND they were cold as well. Only the chips were slightly warm. Drink wasn't warm, so that was good, at least.

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Shang K . 2024-07-06

MORE AT Google

Check your drive through order before driving off! I had just driven 70 miles. Stopped to order meals for my son and myself so I didn't have to cook when I arrived home. I had ordered a dip to go with my fillet box meal....sweet chilli. Very disappointed it hadn't been put in the bag. Too tired to drive back to collect it. Mayo t'wasn't the same!

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Kathy Dalby . 2024-07-04

MORE AT Google

Food was good and the delivery was superfast. A++++

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Miss . 2024-06-20

MORE AT Just Eat

Tried every KFC in the Cotswolds & Oxford area and this is by far the best, the staff should be very proud because they clearly care about the food they serve there, for a motorway stop off it's really impressive, all KFCs should aspire to what the staff do here! A++++

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Terry Robinson . 2024-06-16

MORE AT Google

Ordered 4 pc boneless box, it only has 3 pc in. Not happy.

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Stuart . 2024-06-13

MORE AT Just Eat

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