KFC in Cheltenham

So cold in there and in desperate need of a refurb

WARNING! What me and my colleagues witnessed in this restaurants bathroom mid last year is undescribable with words. The staff here are clearly complacent as it became quickly clear that the premises is not cleaned on a regular basis and is left unsatisfied several nights in a row. I dread to think what is the condition of the food is. This site needs an immediate health inspection and more onsite supervision or should be shut down otherwise they are going to get someone killed. I used to work on the KFC till units at and old IT job and I know how unclean the back of the swivel touch screens can get but this site is on a whole nother level. This KFC needs a shake up. I avoid this store at all costs to the point that I refused dinner from it on multiple occasions when offered by family and friends. I have eaten their food before and it was also rubbish and is never fresh due to the lack of customers.

Ordered a fillet burger meal from there yesterday with the 2 hot wings, the chips and hot wings were fine. I was half way eating through my burger when I noticed it was raw and pink on the inside. I went up and told a member off staff and they gave me another one. Please just check the chicken and be safe.

Absolutely terrible. Just crap in a box. Nothing wrong with the can of tango though. Surprised they couldn't find a way to make that worst

After visiting many times in the distant past, I was bitterly disappointed this time round. Over 20 minutes from ordering to the food being ready. I do not know what the hold up was, but half the food was trayed up within minutes and then left to go cold. There was one member of staff who was marking all orders as ready the moment they came on to the screens, which seemed to be causing utter chaos. Funnily enough, I have not had a customer satisfaction survey in my email in box this time

They have done something vile in the seasoning of the chips. Couldn't eat them. Spoiled the experience

Chips were abit cold but other than that absolutely fine

Took more than 2 hrs to get delivered.

Ordered KFC as delivery showing as 10 mins.....once ordered this changed to 30 + mins!! The first KFC I've had in over 20 years & I certainly won't be having another any time soon. Overpriced & poor quality.

poor food was late and cold chicken very dry so don't deserve any stars sorry

Good option to have if transitioning between Cheltenham and Gloucester

Late delivery waited almost a hour and half and everything was cold

asked for delivery around 6 as a treat before bed but didn't turn up till half 7, chips cold but everything else was alright

When the order was placed we were told it would be delivered at 6pm. This quickly changed to 6.10 then 6.40. It arrived at 6.25. The driver had very clearly been smoking in the car with the food as everything stank of cigarette smoke, the bags reeked and the children couldn’t have their drinks because they absolutely stank of cigarette smoke.

took over a hour and 10 minutes to deliver when it wasn’t busy at all very bad

Delivery guy found us which is amazing,most deliveries get lost..,as we are tucked away..Nice guy and polite..

Hey sorry I didn't receive my food

Nice polite driver. Food was hot and delicious

tracked driver who took a while to find my address usually I get a call for help however had no contact. waited a good 15 plus minutes for the driver to turn up.

Complete order delivered in good time and was nice and hot.

OK but food sat around waiting for one element for ages so luke warm. They also left off part of order. Not impressed

Fast service, well assembled, tasty food, clean establishment, excellent recycling options.

Come on time and was boiling hot. Driver was lovely. Over all well done

The online menu si too restrictive. You have to have a 'meal' and you can't Go Large. Ended up costing me twice as much as if I'd visited.

The man who delivered was lovely

Decent KFC experience no complaints

Two items from order missing. This isn’t the first time we’ve had items missing from this venue! Very annoying.

courier was great and very polite.

Food is always cold when it arrives

Arrived late. Food was cold and 5 of the chicken wings were inedible

Good typical kfc food, always a short queue compared to other drive throughs

After trying to call multiple times and no pick up, food was disgusting cold and service is awful

Absolutely awful service. Called in at 10:30am for a couple of coffees and had to wait 20 minutes as the coffee machine wasn't ready for use. Asked a member of staff why this was and he said that it had to warm up and go through it's set up process. I asked him how long this took and he said about thirty minutes. When I asked why the process hadn't been started so that the coffee machine was ready for use when they opened (10:00am). He shrugged his shoulders and walked off.....

Fabulous service, food hot on delivery will continue to use restaurant

Alas, not a good KFC experience. Manager was angry too which didn’t help.

Got everything that was ordered, good was hot and delivered by time specified.

Good hot food Slow service Also one of our orders were wrong

forgot items again!!!! soggy fries

Gravy was not the usual disappointed it seemed watery chicken not as good as usual

Food was great happy kids quiet for a while

Missed off 8 hot wings. Told me to go & collect them, said I didn't drive, they said nothing they can do.

The Twister meal was delicious and excellent value.

coleslaw was out of date and couldn't eat it

Chicken was dry, one piece was more bone than meat, one of the hot wings was tiny and the chips barely had any seasoning

Great as always from golden valley

It was good as the photos on the menu at it taste amazing

Went through drive through to be quick, but was told to wait in carpark for a extra 10 mins . When got food home two people discovered long hairs in there chicken . Very disappointed

The driver was irate as he said he had been calling me but I had no missed calls. He was going on about me updating my details but they are correct! The number on the receipt is totally incorrect. Food was cold

They didn’t read the notes I asked for no salad/lettuce as I’m allergic to it and it came with it on I tried to call restaurant and no answer so had to throw it away total waste of my money just eat is now involved

I am extremely cross we have not received our order

all delivered hot and on time.

Just yuck!, very poorly prepared. Ordered a zinger box meal, burger was so so. But, what was supposed to be hot wings, was an unrecognisable lump of some sort of meat. Took a bite but ejected, tasted bad. No wonder the place was empty.

It's KFC what else can I say ...however this one was very clean !

Chicken fillets could have been fresher. Quite dry.

Everything was cold and soggy. I only live 5 minutes away by car so how long must it have been sitting around for? KFC is massively over priced and poor quality. Won’t order again.

Ordered zinger burger box meal, burger was cold, buns were cold, the hot wings weren't hot AND they were cold as well. Only the chips were slightly warm. Drink wasn't warm, so that was good, at least.

Check your drive through order before driving off! I had just driven 70 miles. Stopped to order meals for my son and myself so I didn't have to cook when I arrived home. I had ordered a dip to go with my fillet box meal....sweet chilli. Very disappointed it hadn't been put in the bag. Too tired to drive back to collect it. Mayo t'wasn't the same!

Food was good and the delivery was superfast. A++++

Tried every KFC in the Cotswolds & Oxford area and this is by far the best, the staff should be very proud because they clearly care about the food they serve there, for a motorway stop off it's really impressive, all KFCs should aspire to what the staff do here! A++++

Ordered 4 pc boneless box, it only has 3 pc in. Not happy.

food was nice and hot chicken nice and crispy

Ordered a krushem. Screen showed it as ready after 2 minutes, but nobody even started making it until I asked for a refund 6 minutes later. The reason I asked for a refund is because I watched someone get their crushems within seconds of ordering, well after I'd ordered mine, and still nobody had yet started making mine. Nobody likes seeing someone who came second get served first. Showing orders that have not been filled as "ready," on the screen, is something fast food restaurants do in order to fudge the numbers and make the store appear to be performing way better than it actually is. I do not appreciate the dishonesty here. Edit, in response to KFC's reply: It's not even strictly the wait time itself. It's the injustice of seeing someone who ordered a good while after you, getting their order filled instantly. I would also see staff standing around doing nothing for moments at a time, knowing my order is there, waiting, and super easy to fill. And they just didn't do ANYTHING to start filling it until I complained. Also, if someone asks for a refund, just GIVE THEM THE REFUND. DON'T try to persuade them to still take the order they no longer want.

I never recieved my foood and you better talk to delivery driver.

Piping hot cooked well, fresh white succulent chicken, not bad value really. Make sure you count everything in the order before leaving, staff overwhelmed by Just Eats collections as per usual.

Can't fault the driver brought with the food still hot, but the quality of the food cooked from KFC was very soggy the chicken was very hard and as usual a waste of money, thanks KFC for the crappest food I've eaten for a while!

Every single time I order from this kfc something isn’t in the order. Are you trying to balance your stock or are you incompetent? All the hot wings are missing off this order

This particular franchise is excellent- modern, clean, chicken is light and crispy, cooked to perfection. Only wish my local KFC was like this…

Great service as always gorgeously fresh chicken just a really great place to stop off and have a great meal 😋

Terrible service takes 40 mins to make 1 meal let alone if you order more then 1 meal in one order.

Terrible service and terrible food

Delivery driver was really nice

Food was a disaster. Sent the wrong order, sent two mini burgers instead of a wrap, was unable to eat due to allergies, then added the wrong sauce to my son’s burger. filled the large popcorn chicken only half way, Beans stone cold. How can they get one order so wrong. Over priced when they get your order right! If I could give 0/5 stars I would!!

the quality of the food is coming down. it is a shame.

The salad in the rice box had no dressing at all . L had to put mine.and it wasn’t spicy at zinger should be .L think it was just plain.but it was good

Service was very slow. Forgot to put in some items then argued that it was there. Never going again. Service was very bad. What happened to customer always right. 😕

Coming down M5 starving so called in . What a lifeless souless place . Staff was slightly helpful guided me to a chicken only menu didn't fancy the look of the chips waiting to be sold . If your hungry in a hurry it's probably gonna be the best you'll get 5 mins of Junc 11

Dreadful service. Boiling beans for children salty chips for kids dreadful dreadful

Quick and simple meal. Was in the area so decided to stop for a snack. Place was clean and tidy and was served quickly. Food was if good temperature.

Ordered Beans, got gravy on 1 order. Chicken legs for 3 out of 4 pieces which was slimy

Half order missing, when queried referred to just eat so not everyone fed

Driver was friendly and took great care with our delivery.

even I did write an note to make sure is all the food inside the Bag, it was missing 2 extra hot wings cost £2.29

food was cold, its the worst KFC i have had, no taste to it at all, awful

food was cold, beans short dated ( todays date)

still waiting for my refund from you .please can you tell me why haven't I received it yet ?? it has been 5 days and really need my money back to pay my bills please ???

I orderd a can of tango dint come and also 2 fries only one small cane!!!

Took age's to assign a driver so kept putting the time back and back x

This is my favorite KFC location. Their chicken is fresher than their competitors and they always greet you with a smile. Plus, they provide fast drive thru experience. 🤗

Missing gravy so mash potatoe was wasted as dry.

Best kfc we’ve been to. Clean, good service & food is always fresh.

Like warm food as the driver went right through Benhall to get to our address, then was on his phone outside the house. Got to the point that I put my shoes on to settle food myself, no spotted me and moved, slowly. Dreadful.

Food was completely stone cold!

I've known this place for a long time, but recently the service has been terrible, cold fries, dirty tables, I don't recommend it

Can't say for sure that my wife got ill from the food, but she felt awful and vomited about 7 hours after eating here. I was pretty disappointed by the zinger burger I got; it was a lop-sided mess with yellow lettuce.

There were items wrong in every order. My burger wasn’t the zinger burger, but another one. My sister’s mashed potato came wrong too

I asked for salad to be taken out and it wasn’t plus the burger was cold

Part order missing namely two extra regular fries at £2.69 each total £5.28 will think twice about ordering again

chicken needed to be cooked longer, bit pink inside

The food wasn't in a temperature bag and the boxes were crushed.

Food is stone cold freezing 🥶 I don’t expect to have to microwave it to warm it up