KFC in Cheltenham

Decent KFC experience no complaints

courier was great and very polite.

Two items from order missing. This isn’t the first time we’ve had items missing from this venue! Very annoying.

Food is always cold when it arrives

Arrived late. Food was cold and 5 of the chicken wings were inedible

After trying to call multiple times and no pick up, food was disgusting cold and service is awful

Good typical kfc food, always a short queue compared to other drive throughs

Absolutely awful service. Called in at 10:30am for a couple of coffees and had to wait 20 minutes as the coffee machine wasn't ready for use. Asked a member of staff why this was and he said that it had to warm up and go through it's set up process. I asked him how long this took and he said about thirty minutes. When I asked why the process hadn't been started so that the coffee machine was ready for use when they opened (10:00am). He shrugged his shoulders and walked off.....

Fabulous service, food hot on delivery will continue to use restaurant

Alas, not a good KFC experience. Manager was angry too which didn’t help.

Got everything that was ordered, good was hot and delivered by time specified.

Good hot food Slow service Also one of our orders were wrong

Gravy was not the usual disappointed it seemed watery chicken not as good as usual

forgot items again!!!! soggy fries

Food was great happy kids quiet for a while

Missed off 8 hot wings. Told me to go & collect them, said I didn't drive, they said nothing they can do.

The Twister meal was delicious and excellent value.

coleslaw was out of date and couldn't eat it

Chicken was dry, one piece was more bone than meat, one of the hot wings was tiny and the chips barely had any seasoning

Great as always from golden valley

It was good as the photos on the menu at it taste amazing

The driver was irate as he said he had been calling me but I had no missed calls. He was going on about me updating my details but they are correct! The number on the receipt is totally incorrect. Food was cold

Went through drive through to be quick, but was told to wait in carpark for a extra 10 mins . When got food home two people discovered long hairs in there chicken . Very disappointed

They didn’t read the notes I asked for no salad/lettuce as I’m allergic to it and it came with it on I tried to call restaurant and no answer so had to throw it away total waste of my money just eat is now involved

I am extremely cross we have not received our order

all delivered hot and on time.

Just yuck!, very poorly prepared. Ordered a zinger box meal, burger was so so. But, what was supposed to be hot wings, was an unrecognisable lump of some sort of meat. Took a bite but ejected, tasted bad. No wonder the place was empty.

It's KFC what else can I say ...however this one was very clean !

Chicken fillets could have been fresher. Quite dry.

Everything was cold and soggy. I only live 5 minutes away by car so how long must it have been sitting around for? KFC is massively over priced and poor quality. Won’t order again.

Ordered zinger burger box meal, burger was cold, buns were cold, the hot wings weren't hot AND they were cold as well. Only the chips were slightly warm. Drink wasn't warm, so that was good, at least.

Check your drive through order before driving off! I had just driven 70 miles. Stopped to order meals for my son and myself so I didn't have to cook when I arrived home. I had ordered a dip to go with my fillet box meal....sweet chilli. Very disappointed it hadn't been put in the bag. Too tired to drive back to collect it. Mayo t'wasn't the same!

Food was good and the delivery was superfast. A++++

Tried every KFC in the Cotswolds & Oxford area and this is by far the best, the staff should be very proud because they clearly care about the food they serve there, for a motorway stop off it's really impressive, all KFCs should aspire to what the staff do here! A++++

food was nice and hot chicken nice and crispy

Ordered 4 pc boneless box, it only has 3 pc in. Not happy.

Ordered a krushem. Screen showed it as ready after 2 minutes, but nobody even started making it until I asked for a refund 6 minutes later. The reason I asked for a refund is because I watched someone get their crushems within seconds of ordering, well after I'd ordered mine, and still nobody had yet started making mine. Nobody likes seeing someone who came second get served first. Showing orders that have not been filled as "ready," on the screen, is something fast food restaurants do in order to fudge the numbers and make the store appear to be performing way better than it actually is. I do not appreciate the dishonesty here. Edit, in response to KFC's reply: It's not even strictly the wait time itself. It's the injustice of seeing someone who ordered a good while after you, getting their order filled instantly. I would also see staff standing around doing nothing for moments at a time, knowing my order is there, waiting, and super easy to fill. And they just didn't do ANYTHING to start filling it until I complained. Also, if someone asks for a refund, just GIVE THEM THE REFUND. DON'T try to persuade them to still take the order they no longer want.

I never recieved my foood and you better talk to delivery driver.

Piping hot cooked well, fresh white succulent chicken, not bad value really. Make sure you count everything in the order before leaving, staff overwhelmed by Just Eats collections as per usual.

Can't fault the driver brought with the food still hot, but the quality of the food cooked from KFC was very soggy the chicken was very hard and as usual a waste of money, thanks KFC for the crappest food I've eaten for a while!

Every single time I order from this kfc something isn’t in the order. Are you trying to balance your stock or are you incompetent? All the hot wings are missing off this order

This particular franchise is excellent- modern, clean, chicken is light and crispy, cooked to perfection. Only wish my local KFC was like this…

Great service as always gorgeously fresh chicken just a really great place to stop off and have a great meal 😋

Terrible service and terrible food

Terrible service takes 40 mins to make 1 meal let alone if you order more then 1 meal in one order.

Delivery driver was really nice

Food was a disaster. Sent the wrong order, sent two mini burgers instead of a wrap, was unable to eat due to allergies, then added the wrong sauce to my son’s burger. filled the large popcorn chicken only half way, Beans stone cold. How can they get one order so wrong. Over priced when they get your order right! If I could give 0/5 stars I would!!

the quality of the food is coming down. it is a shame.

The salad in the rice box had no dressing at all . L had to put mine.and it wasn’t spicy at zinger should be .L think it was just plain.but it was good

Service was very slow. Forgot to put in some items then argued that it was there. Never going again. Service was very bad. What happened to customer always right. 😕

Coming down M5 starving so called in . What a lifeless souless place . Staff was slightly helpful guided me to a chicken only menu didn't fancy the look of the chips waiting to be sold . If your hungry in a hurry it's probably gonna be the best you'll get 5 mins of Junc 11

Dreadful service. Boiling beans for children salty chips for kids dreadful dreadful

Quick and simple meal. Was in the area so decided to stop for a snack. Place was clean and tidy and was served quickly. Food was if good temperature.

Ordered Beans, got gravy on 1 order. Chicken legs for 3 out of 4 pieces which was slimy

Half order missing, when queried referred to just eat so not everyone fed

Driver was friendly and took great care with our delivery.

even I did write an note to make sure is all the food inside the Bag, it was missing 2 extra hot wings cost £2.29

food was cold, its the worst KFC i have had, no taste to it at all, awful

food was cold, beans short dated ( todays date)

still waiting for my refund from you .please can you tell me why haven't I received it yet ?? it has been 5 days and really need my money back to pay my bills please ???

I orderd a can of tango dint come and also 2 fries only one small cane!!!

This is my favorite KFC location. Their chicken is fresher than their competitors and they always greet you with a smile. Plus, they provide fast drive thru experience. 🤗

Took age's to assign a driver so kept putting the time back and back x

Missing gravy so mash potatoe was wasted as dry.

Best kfc we’ve been to. Clean, good service & food is always fresh.

Like warm food as the driver went right through Benhall to get to our address, then was on his phone outside the house. Got to the point that I put my shoes on to settle food myself, no spotted me and moved, slowly. Dreadful.

Food was completely stone cold!

I've known this place for a long time, but recently the service has been terrible, cold fries, dirty tables, I don't recommend it

Can't say for sure that my wife got ill from the food, but she felt awful and vomited about 7 hours after eating here. I was pretty disappointed by the zinger burger I got; it was a lop-sided mess with yellow lettuce.

There were items wrong in every order. My burger wasn’t the zinger burger, but another one. My sister’s mashed potato came wrong too

I asked for salad to be taken out and it wasn’t plus the burger was cold

Part order missing namely two extra regular fries at £2.69 each total £5.28 will think twice about ordering again

Food is stone cold freezing 🥶 I don’t expect to have to microwave it to warm it up

The food wasn't in a temperature bag and the boxes were crushed.

chicken needed to be cooked longer, bit pink inside

Good place to get your fast food..

Driver great ....but food must have been hanging around

Missing most of my order. Ordered a KFC Bucket for £28 and missing the chips, corn, beans and extra popcorn chicken. Now cooking chips and beans to eat. Total waste of time. Very angry and Just Eat customer services offer a response within 7 days. Not much good when I have no food now!!

Order missing the main meal 6 pc chicken. Requested for refund and there is no update yet.

Food quality is fine, it’s just cold.

Delivered slightly later than original estimate but still in reasonable time and still hot. Polite and friendly delivery person

Abysmal. Again items missing. How hard is it to count to four? Apparently very hard if you work in this store. Management ultimately at fault for employing stupid people, and a lack of quality assurance.

1st got our order wrong,2nd a good 10 min wait.complete shambles.wont be using again.

We have a choice of KFC in Cheltenham thankfully as this is by far the worst , waited 20 minutes having ordered my food from the counter, then returned and asked for my money back as no sign of food, a hastily put together order was presented in a screwed up bag, I will not be returning.

Half order missing again !!! Same as last time we ordered ! Rubbish !!

missed of 2 large gravy.... fuming

Half the order was missing and the rest arrived cold

Wrong order received! Spent £30 got someone’s £11 order which I can’t eat! I’ve had to place another order without even receiving a refund as just eat take their time to look after their customers. Ridiculous service!

Multiple items missing. Clearly employees of KFC can’t count any higher than three.

Delivered slightly early. Courier very polite. Food was lovely and hot

When the food arrived it was cold- had to reheat in the airfryer.

Poor half missing ! No one wants to help ! Kfc blame just eat , just eat blame kfc !! £ 60 order total joke don’t order

Wrong food delivered, no option to replace

Delivered on time and food was lovely. Will be ordering again.

Not Good, after 1 hour had to call restaurant who told no drivers are available. They couldn't advise how long until a driver turned up despite saying delivery in 20-25mins

We fancied a late night snack so headed here for the first time. There wasn't a queue and we were served very quickly. The drive thru is a bit tight on the exit, there are scratches on the pole from.cars that have got too close. Be careful.

Ordered the Party bucket but was missing the 8 mini fillets, I mean how hard is to put all the food on the bag? Useless!

Food was stone cold when it turned up.

Honestly, this is just not a good fast food place. Slow service, not a smile in sight, not enough parking, and over priced fried chicken... Not great.

Missing part of my order. Not happy