KFC in Cheltenham

Poor slow service even when empty. Dirty tables. Flat lemonade. This branch is consistently a confused mess.

Is always a nice stop off after being out or after school. The food is always hot, the service is good. What's not to like

Was a bit unclear about the parking, is it free for a couple of hours?

chips were overcooked and soggy

Not the KFC that I use to remember!

Half an hour wait for 2 meals, cold dried up excuse of a meal and dirty lobby.

Order fulfilled promptly and correctly.

Lovely hot food, delivered by nice polite driver

I am writing this to completely let know you guys about the dishygiene i have experienced over here. The toilet was not tidy enough and even when in kept my hand on the table there was lot of sticky sauces on the table. The table has been empty for very long time . I even couldnt see anyone attempting to clean it .

Food was lovely and piping got, was nice to dine in compared to having a delivery as the food can be cold ,over cooked and bits missing from your order

I paid never arrived driver said his coming to my location and to wait he didn't come and didn't get a refund. I was at work so didn't have good for the day! couldn't take time off to get food as it was already spent waiting for this delivery!

Made a large order at drive through and run out of chicken which was fair due to the large order asked me to wait in car park for them to bring it out. waited 20 mins went in and waited another 20 mins to find it was in the warmer all along they just couldn’t be bothered to pop it to the car. Next time I will refuse to move to the car park

Really enjoyed this KFC. Food was piping hot. Always found KFC chips quite average, even with the new recipe, but these ones were surprisingly good. Crispy and flavoursome. The chicken was lovely and overall great meal. Toilets were also clean and had soap. Only disappointing thing is how expensive it now is, but this is a problem with all fast food nowadays

Excellent service very polite courier

Order wasn’t delivered and was told we will not be getting a refund as the driver said he had delivered our food when he didn’t even attempt to get out of his car or ring my phone

Great delivery driver, polite & efficient. Thxs!

Hot and fresh very nice chicken

The only issue is not enough parking spaces, and you very likely to get a ticket if you not carful as camera from travellodge will get you from far just for passing by.

3 items missing from order ( 2 large chicken gravy and 1 popcorn chicken) again! This is becoming a regular thing!!

Want the money bk in my account

Great tasty food, but the drink that was stated to be included in the Zinger meal deal was not delivered. and not for the first time.

Delivery driver was fantastic! Very polite, friendly and cared

Ordered a sprite. Got soda. Cheers

Food not delivered i want a refund

They missed the rice from our order x2 very fustrating as my one child only eats rice !

Missing items, hot wings were burnt!

I am writing to formally express my dissatisfaction with the service I received during my recent visit to your establishment. I had high expectations based on your brand's reputation, but unfortunately, my experience fell far short. Firstly, upon entering the restaurant, I was left waiting for an excessive ten minutes before a server approached me to take my order. This delay was frustrating, especially considering that I was one of the few customers present at the time. When my order was finally taken, I was given my food on an eat-in tray, despite clearly requesting a takeaway. This oversight not only caused confusion but also added to my disappointment. To make matters worse, I discovered that there was paper mixed in with my chips. This is unacceptable and raises concerns about the overall cleanliness and quality control in your kitchen. Additionally, the staff's attitude was less than courteous, which only exacerbated my negative experience. Given these issues, I cannot recommend KFC Cheltenham to others. I hope you take this feedback seriously and address these concerns to improve the service for future customers.

My order was not delivered and it claimed it was delivered.

So cold in there and in desperate need of a refurb

I appear to have been charged twice for my order. Just checked my bank account. I think this may be due to logging in problems. Can you please refund me ?

Lovely hot food. Delivered on time and by polite courier

Very happy with the driver on time food wasnt hot though

WARNING! What me and my colleagues witnessed in this restaurants bathroom mid last year is undescribable with words. The staff here are clearly complacent as it became quickly clear that the premises is not cleaned on a regular basis and is left unsatisfied several nights in a row. I dread to think what is the condition of the food is. This site needs an immediate health inspection and more onsite supervision or should be shut down otherwise they are going to get someone killed. I used to work on the KFC till units at and old IT job and I know how unclean the back of the swivel touch screens can get but this site is on a whole nother level. This KFC needs a shake up. I avoid this store at all costs to the point that I refused dinner from it on multiple occasions when offered by family and friends. I have eaten their food before and it was also rubbish and is never fresh due to the lack of customers.

app is good at updating the time of delivery

Good food and service, arrived with hot fries which was good as can often be just warm.

Accurate order.. Delicious hot food, also got a free regular Popcorn Chicken. Would recommend

Missing popcorn chicken courier was late and couldn't find us

Ordered a fillet burger meal from there yesterday with the 2 hot wings, the chips and hot wings were fine. I was half way eating through my burger when I noticed it was raw and pink on the inside. I went up and told a member off staff and they gave me another one. Please just check the chicken and be safe.

Delivery driver rang because he couldn’t find the house which happens occasionally. We explained which house but he didn’t seem to understand clear instructions then hung up on us. We had to call back to guide him to the house despite there being clear directions on the road as to where house numbers are.

The chicken was all stale. Not worth the money at all. Very disappointing

The whole meal was absolutely freezing plus I was missing sauces and item

Absolutely terrible. Just crap in a box. Nothing wrong with the can of tango though. Surprised they couldn't find a way to make that worst

There was about 20 chips that are like jelly. I asked for no leg and they sent one so half the meal i am not eating

After visiting many times in the distant past, I was bitterly disappointed this time round. Over 20 minutes from ordering to the food being ready. I do not know what the hold up was, but half the food was trayed up within minutes and then left to go cold. There was one member of staff who was marking all orders as ready the moment they came on to the screens, which seemed to be causing utter chaos. Funnily enough, I have not had a customer satisfaction survey in my email in box this time

Funny how codes are now given out so when the driver delivers food there to ask for the number given so the correct order is dropped. Ordered food and notification says food delivered but what a surprise drivers doing there usual tricks

very poor no orange juice for the children's meal x 2! plus no sweet corn in one of the children's meals! chicken poorly wrapped all mixed in one box no lid on the box to keep it worm! very poor

They have done something vile in the seasoning of the chips. Couldn't eat them. Spoiled the experience

curteous driver, food was delivered quick and still nice and warm

I ordered the salad with chicken and butter sauce but the whole thing tasted of BBQ which I don’t like?

great service, excellent food fast delivery friendly delivery guy many thanks

Chips were abit cold but other than that absolutely fine

Took more than 2 hrs to get delivered.

Ordered KFC as delivery showing as 10 mins.....once ordered this changed to 30 + mins!! The first KFC I've had in over 20 years & I certainly won't be having another any time soon. Overpriced & poor quality.

poor food was late and cold chicken very dry so don't deserve any stars sorry

Good option to have if transitioning between Cheltenham and Gloucester

Late delivery waited almost a hour and half and everything was cold

asked for delivery around 6 as a treat before bed but didn't turn up till half 7, chips cold but everything else was alright

When the order was placed we were told it would be delivered at 6pm. This quickly changed to 6.10 then 6.40. It arrived at 6.25. The driver had very clearly been smoking in the car with the food as everything stank of cigarette smoke, the bags reeked and the children couldn’t have their drinks because they absolutely stank of cigarette smoke.

took over a hour and 10 minutes to deliver when it wasn’t busy at all very bad

Delivery guy found us which is amazing,most deliveries get lost..,as we are tucked away..Nice guy and polite..

Hey sorry I didn't receive my food

Nice polite driver. Food was hot and delicious

tracked driver who took a while to find my address usually I get a call for help however had no contact. waited a good 15 plus minutes for the driver to turn up.

Complete order delivered in good time and was nice and hot.

Fast service, well assembled, tasty food, clean establishment, excellent recycling options.

OK but food sat around waiting for one element for ages so luke warm. They also left off part of order. Not impressed

Come on time and was boiling hot. Driver was lovely. Over all well done

The online menu si too restrictive. You have to have a 'meal' and you can't Go Large. Ended up costing me twice as much as if I'd visited.

The man who delivered was lovely

Decent KFC experience no complaints

courier was great and very polite.

Two items from order missing. This isn’t the first time we’ve had items missing from this venue! Very annoying.

Food is always cold when it arrives

Arrived late. Food was cold and 5 of the chicken wings were inedible

After trying to call multiple times and no pick up, food was disgusting cold and service is awful

Good typical kfc food, always a short queue compared to other drive throughs

Absolutely awful service. Called in at 10:30am for a couple of coffees and had to wait 20 minutes as the coffee machine wasn't ready for use. Asked a member of staff why this was and he said that it had to warm up and go through it's set up process. I asked him how long this took and he said about thirty minutes. When I asked why the process hadn't been started so that the coffee machine was ready for use when they opened (10:00am). He shrugged his shoulders and walked off.....

Fabulous service, food hot on delivery will continue to use restaurant

Alas, not a good KFC experience. Manager was angry too which didn’t help.

Got everything that was ordered, good was hot and delivered by time specified.

Good hot food Slow service Also one of our orders were wrong

Gravy was not the usual disappointed it seemed watery chicken not as good as usual

forgot items again!!!! soggy fries

Food was great happy kids quiet for a while

Missed off 8 hot wings. Told me to go & collect them, said I didn't drive, they said nothing they can do.

The Twister meal was delicious and excellent value.

coleslaw was out of date and couldn't eat it

Chicken was dry, one piece was more bone than meat, one of the hot wings was tiny and the chips barely had any seasoning

Great as always from golden valley

It was good as the photos on the menu at it taste amazing

Went through drive through to be quick, but was told to wait in carpark for a extra 10 mins . When got food home two people discovered long hairs in there chicken . Very disappointed

The driver was irate as he said he had been calling me but I had no missed calls. He was going on about me updating my details but they are correct! The number on the receipt is totally incorrect. Food was cold

They didn’t read the notes I asked for no salad/lettuce as I’m allergic to it and it came with it on I tried to call restaurant and no answer so had to throw it away total waste of my money just eat is now involved

I am extremely cross we have not received our order

all delivered hot and on time.

It's KFC what else can I say ...however this one was very clean !

Just yuck!, very poorly prepared. Ordered a zinger box meal, burger was so so. But, what was supposed to be hot wings, was an unrecognisable lump of some sort of meat. Took a bite but ejected, tasted bad. No wonder the place was empty.

Chicken fillets could have been fresher. Quite dry.

Everything was cold and soggy. I only live 5 minutes away by car so how long must it have been sitting around for? KFC is massively over priced and poor quality. Won’t order again.

Ordered zinger burger box meal, burger was cold, buns were cold, the hot wings weren't hot AND they were cold as well. Only the chips were slightly warm. Drink wasn't warm, so that was good, at least.