TGI Fridays in Norwich

I couldn’t improve on the service or food tonight. Caitlin was an amazing host, very attentive and always there when we wanted anything. The food and drink were both excellent and we can’t wait to come back again!

Caitlin was the best server, 10 stars!

Decided to have tea whilst in Norwich after visiting Winter Wonderland. It was so dark in there. We asked the waiter if they could do anything about the lack of light, and the reply was, no, all I can suggest is the torch on your phone!! Ordered the food, asked what the difference was between the baby back ribs and the ultimate ribs, and again was met with a, no idea I couldn't tell you. A waiter/waitress should know the menu. After ordering, the food came out, and the portion sizes were a little disappointing, especially when you consider what you're paying for it as it's not cheap!! Everyone enjoyed their food, though, and my ribs were very tasty despite the lack of chips!! I've always had reasonable service and food in TGI'S, but I was a little disappointed on this occasion. I didn't take any photos of the food as to me it wasn't photo worthy!!

Hideous, advised waitress of severe allergy. She did her up most but the kitchen failed tremendously. First time the dish came out with the item on it. Sent back, came out again with the ingredient in a different form. Luckily my boyfriend was on the ball as the lighting was terrible. Paired with absolutely appallingly made cocktails that we upgraded too.... 0 chance I will ever step foot in there again. Our waitress however was pleasant and helpful, she can only do so much working in a ridiculous establishment.

Had our works do at TGIs, the bottomless brunch for 18 people was handled excellently. We've had a great night.

Mia was the best waitress I ever had, so lovely and so accommodating, drinks was flowing all night

Good food decent cocktails could do with shots

lovely service thank you so much mia !!!

I had Mia as our waitress she was amazing, kept the bottomless cocktails coming and the food top tier and fast. Very happy

Mia served drinks really well. SHE DESERVED AN EARLY FINISH NEW YEARS EVE.

Excellent service and vegan options reasonable and taste good. Quite quiet later in the evening.

Great night out will made us feel very welcome

Good place to catch a quick burger and cocktail!

Expensive - expect to pay at least £25 per head for a reasonable meal and a couple drinks. Discounts can be found through third parties, though. Service was reasonable, but incredibly stern for some reason. Food arrived in good time, but one of the dishes was cold. Also, unfortunately, someone in our party suffered a stomach issue the day afterwards. Unlikely to be a bug as their partner did not get it. They also confirmed that their meal here was their only meal of the day that they dont usually eat. TGI's do have nice decor, though, I'll give them that.

TGI Fridays is usually one of my favourite places to go. However, the Norwich based one was a huge disappointment. Parts of our cocktails were missing and served in incorrect glasses. When asked for no chilli flakes, chilli flakes were clearly put on the food making it unenjoyable. Asked for more drinks which never turned up. When it came to paying the bill we were charged for the drinks and were told these would be removed and they were not. As a party of 6 we split the bill three ways (per couple) after each paying our bit and the card machine accepting all payments. We were then told one of the payments hadn’t gone through on their till and could we come with the waitress to speak to the manager. We explained the payment had gone through and we had our last train to catch in 10 minutes but waitress insisted we speak to manager. On speaking to the manager Jimmy, he explained the payment was pending, so we would need to make the payment again! My friend whose card it belonged to refused to make a payment and the manager asked to see the bank statement. My friend showed the manager that the payment was indeed pending along with all the other pending transactions from that days shopping trip and could also see there were sufficient funds in the account for the payment. The manager still insisted he had to pay again and if he didn’t he had our details and would call the police. He also advised that pending transactions occurs regularly at tgi’s which leads me to believe this is a problem with their system. In the end my friend reluctantly paid again using a credit card. We ended up missing our train and had to fork out for a taxi home instead! More wasted money! And would you believe the payment cleared as we knew it would, so now my friend has to go through the whole process of claiming back his second payment which was completely unnecessary! To say we are outraged is putting it lightly we will not be coming back here and will not be recommending to anyone else.

Food is mediocre at best. Everything else is ok

Great company. Well done Caitlin

Mia was so friendly and helpful and the food was great

Mia was fantastic and very helpful top job give her the night off early

Haleley is great give her a raise

love it!!!! hayley is the best!!

Nice meal out really enjoyed ourselves

The waitress who served us was very friendly. Excellent service. Excellent food.

Very poor, cold food. Please waitress, do not call your customers darling. Flithy dirty floors, food under our table. Flipping expensive too for what they offer. Won't return.

Firstly when we got in the manager was not well presented and not happy to attend, then I order a coke which was completely flat, I complained and I got another one exactly the same but this time warm. When came the burger, it didn’t had a good appearance, but I still ate it, my fiancé just ate half, it was oiled and the meat burned. We complained again and they not charged one of the burger, this is why I give 2 stars instead of 1 for service. I am not returning there anymore, TGI Friday is dead!

Brilliant night, guy is a top guy! He was quick with the drinks and helped with any questions!

Very attentive to all our needs thank you Mia for the personal touch and lovely cake and happy birthday wishes this girl need all the tips we are very grateful

Mia was great super great at accomadoting to the group!! Really fun bottomless brunch with cocktails... Drinks came quick... Very happy birthday celebrations for my bestie.

We haven't visited for years and we weren't disappointed. The restaurant itself has been kept well. The chairs and tables are in good condition and it looks inviting. We were a larger table of 9, and where we were sat was really dark and very draughty. Which was a shame. Although the Christmas menu was in full swing, it wasn't offered, which I found strange. We were only given the regular menus and had to ask for the Christmas ones. The service was friendly and efficient. The bar prices are a little steep. I know the bar staff have to be paid, but £4.30 for a regular can of drink? The food was fine, good portions and served warm enough with nice flavours. Mia was our server, and all of the other staff we came across were very nice and friendly. We ate early so there wasn't much atmosphere but by the time we left things were packing up a bit. Great for a family meal.

Our server was called Guy! He was a fantastic server, very funny, good banter and brilliant service! He made the night great!

Would definitely come here again for a bottomless brunch. Guy was a great host

Guy was a fantastic server, great help and great with banter! Top notch man!

Awesome waiter! Well done Guy! Kept on top of the drinks throughout bottomless brunch! 🎄🎅🏻

Guy was great, service was quick and friendly

Amazing time thanks to the server Guy. Really made our time here amazing. If only more people were like him. Thank you x

Mia gave us the best experience! Top rating for her❤️

Wow,what can I say, food was mediocre at best, service was poor.....overpriced . I'll not ever return. Anyone who's not in the know about how awful this place is, all I can do is offer one piece of advice.....AVOID !!!!!!

Food was lovely, service was very slow I had to basically serve myself. Food isn't worth the full price but I think TGI is one of them restaurants which have alot of discount codes online for u to use. I wouldn't go back if I was to pay full price.

Hayley was a top tier server, asking us for more drinks before we'd even finished and explained everything super clearly - just what you need for a bottomless brunch! This was the first bottomless brunch I've ever had where I feel like I reached the bottom! Thank you Hayley! 💕

Popular spot for cocktails, drinks and food

So cold! Food was good but service was slow. 2 hours at a table for Bottomless brunch but at least 1 hour of that was waiting for drinks we had asked for. 'Pornstar martinis' came without prosecco, which was not brought with next drinks as requested. I swear the last 2 cocktails were just plain pineapple juice.

Bill and Ted behind the bar are amazing 👏

Ant and dec were great, so many free drinks

Food was scrumptious and our server, guy was excellent.

Amazing food and atmosphere. My favourite TGIs. Guy was an incredible waiter. Guy really did try, he got us from his initial hi, we were gutted when we had to bye! He’s a credit to TGIs!

Had food tonight. Food was great and so was the service. Our server, Guy was amazing!

Restaurant was empty and cold, service was good but food was cold and overpriced and came too quickly to have been cooked fresh.

fast and good service from charli

Sereved by Mia had a lovely time!

I was served by Mia, great service lovley girl x

amazing.... they were running christmas offers as well

Charli was our waitress and she was very fast and polite and made the evening better

Fast and polite server. Charli was a superstar!!

It was very cold in the restaurant, some of us wore coats and scarves to eat.The food was tasty but a little on the cold side. The service was the top service I've had in Norwich recently. Guy was funny, attentive and we knew we were a nightmare table (big family of 11) but he didn't let it show once. Some members of our party are SEN and we also have an allergy so as a professional server I was highly aware that we were difficult but Guy made the effort to remember everything and was patient with us all. Overall a positive experience

Jimmy was great absolutely brilliant service

jimmy is amazing we all love him and he has the best service! #bigupjimmy

jimmy was brilliant great seevice

Went here , Wednesday night , for the unlimited chicken wings , was greeted by a nice man names guy who found us a table and served us through the night. Service was fast for the wingd and checked to see how we were doing or if we wanted more. Only thing that we though could've improved was the heating as it was a tad cold. #Freeguy

Always a good meal out with friends

What a "GUY" Went for unlimited wings and refillable drinks. Great wings and even better service by the top man called Guy. Wings were ordered before they were even eaten ! #giveguyhisnightoff

Fin our sever was amazing and the food was incredible

Filled with little kids. Didn’t get my order right at all and the food is poor

Finley gave us excellent service, and the food was spectacular definitely recommend!

We had a lovely birthday meal for my grandsons Birthday we had great service from Finlay who looked after us all evening.

Finney gave us great service 5*

Findley looked after us really well. Service was first class, food was lovely and cooked well. Would certainly recommend TGI Fridays.

Great friendly service from the lovely Mia! Food was tasty and prompt. Cocktails were delicious too! Highly recommend.

Super friendly staff especially jimmi, food was banging when I went there. 2 for 1 cocktails!

Had lovely food and excellent service

Bartenders lovely (Findlay was great). Zombie cocktails were lush would get them again!

Great food and great service. Food came really quick and Guy was really friendly and helpful :)

Amazing meal! Our waiter Guy was absolutely brilliant! We will definitely be back very soon. Thank you.

Great and friendly service from Jimmy Thank you

Terrible. Absolutely terrible. Only 1 flavour of ice cream. Vanilla. Which I don’t like. They expect everyone likes that. Second music too loud and they go crazy for birthdays. And lastly they run out of so much food and drinks. I would never go or recommend this again. Food is okay.

banging sesame chicken and mia was an amazing server

The Friday night that we visited it was extremely quiet but our server, Mia was super enthusiastic and friendly. They sorted out our allergy requirements and sang a happy birthday to my son (much to his delight!!). The food wasn’t particularly hot but did taste good

Not sure whats happened to the portion size of the food. I’m sure you used to get more. The basic burger is…well…very basic. The plates were small, too small, my chips kept falling off my plate and onto the table. My daughter’s main food came on a side plate. It wasn’t big enough to fit her food on. One of her sides came in a separate pot like a ketchup sauce pot. The service was very good though. Ive been going for years now but honestly, I don’t think I will bother going back again.

TGI is a classic, have been multiple times and the ribs are always so good! Great atmosphere and always accommodating to big groups of people!

Our server Jimmi was brilliant, very attentive and friendly

Lovely time. Jimmi was wonderful fantastic service!! Go Jimmi!!!!!!!

Fantastic food and experience. Nothing was too much trouble for our server Jimmi who was very attentive and polite. Will definitely be visiting again.

Starters served with mains instead of separately Cheese in burger when specifically requested not to. Replacement burger very oily, like it had been deep fried. And £10 for a glass of wine!!

Second time I have been to the restaurant with my family and partner. Level has dropped drastically. Match day at Norwich and all the restaurants really full accept here…found out why once food arrived. Restaurant only 1/4 full and all stuck in one section at the back. Lightening so poor we all got out our phone lights to reach the menu. Menu looks out of date with times and limited selection. Food arrived like warm, burgers burnt, pasta not cooked through, chips….well counted 12 on one plate. Even the plates seem to have got smaller. Nice touch, as was my birthday, three staff sang to me and gave me birthday cake….cake was stale, so says it all.

Had a great experience! Fantastic table service from Amelia!

My daughter had an amazing birthday meal here today, we were looked after by Jimmi who was both hilarious and efficient. He went out of his way to make everything superb! Having worked in the hospitality industry, I’m so impressed with his go to positive attitude. Can’t wait to come back and hoping Jimmi will be here!!

Jimmi was amazing! Food and service was spectacular. Definitely coming again, let’s go jimmi!!

Jimmy was very helpful and help out in every way possible

Great food. Great service from Jimmi

Jimmi was awesome, brilliant service from start to finish. Food was lovely too, would come back! Thanks Jimmi!

Whole experience was great. Jimmy was brilliant

Jimmi was amazing,service was great as always,food was lush can’t wait to come again

Food and atmosphere was lovely, food was delicious, Jimmy was our server and was brilliant 👍🏻

had a lovely waiter called jimmi, he was absolutely amazing and gave excellent customer service

Fab time and food was delicious!

Quick service great service from Jimmy

Good food great service by Jimmy

Tasty food along with great service from Jimmi

Came here for a meal with my partner, Food was brilliant as always and drinks was lovely. Amazing service from the waiter Jimmi who was always making sure we was never waiting.

Went here for a family meal to celebrate a birthday. It was very noisy music to the point that you couldn't hear what the servers were saying. The service was slow, and despite letting them know at the time of booking and ordering that someone in the party was high risk and needed the food out immediately so it was hot. When the food was brought out, it was barely warm, and there were things missing from the orders. Orders brought out had different items to what were orders, i.e., chips when salad was ordered. Refillable drinks were ordered, but this was pointless as they were very difficult to get refilled. We asked a server who told us we needed to speak to our server! This would have been fine if we had actually known who our server was meant to be as the person who had taken our orders wasn't actually our server. The was also a member of staff who, when asked to clean the booth near ours that had just been vacated, had a temper tantrum throwing her cleaning cloth and bottle of cleaning fluid into the booth from a distance in what appeared to be angry defiance of the person who had asked her to do this. This is not somewhere we will be going back to anytime soon.

Great service and food. Mia was great with the kids.