TGI Fridays in Norwich

Fast and polite server. Charli was a superstar!!

fast and good service from charli

Charli was our waitress and she was very fast and polite and made the evening better

Sereved by Mia had a lovely time!

I was served by Mia, great service lovley girl x

amazing.... they were running christmas offers as well

It was very cold in the restaurant, some of us wore coats and scarves to eat.The food was tasty but a little on the cold side. The service was the top service I've had in Norwich recently. Guy was funny, attentive and we knew we were a nightmare table (big family of 11) but he didn't let it show once. Some members of our party are SEN and we also have an allergy so as a professional server I was highly aware that we were difficult but Guy made the effort to remember everything and was patient with us all. Overall a positive experience

jimmy was brilliant great seevice

jimmy is amazing we all love him and he has the best service! #bigupjimmy

Jimmy was great absolutely brilliant service

Went here , Wednesday night , for the unlimited chicken wings , was greeted by a nice man names guy who found us a table and served us through the night. Service was fast for the wingd and checked to see how we were doing or if we wanted more. Only thing that we though could've improved was the heating as it was a tad cold. #Freeguy

What a "GUY" Went for unlimited wings and refillable drinks. Great wings and even better service by the top man called Guy. Wings were ordered before they were even eaten ! #giveguyhisnightoff

Always a good meal out with friends

Great night out will made us feel very welcome

Good place to catch a quick burger and cocktail!

Findley looked after us really well. Service was first class, food was lovely and cooked well. Would certainly recommend TGI Fridays.

Fin our sever was amazing and the food was incredible

Finley gave us excellent service, and the food was spectacular definitely recommend!

We had a lovely birthday meal for my grandsons Birthday we had great service from Finlay who looked after us all evening.

Finney gave us great service 5*

Filled with little kids. Didn’t get my order right at all and the food is poor

Great friendly service from the lovely Mia! Food was tasty and prompt. Cocktails were delicious too! Highly recommend.

Super friendly staff especially jimmi, food was banging when I went there. 2 for 1 cocktails!

Had lovely food and excellent service

Bartenders lovely (Findlay was great). Zombie cocktails were lush would get them again!

Amazing meal! Our waiter Guy was absolutely brilliant! We will definitely be back very soon. Thank you.

Great food and great service. Food came really quick and Guy was really friendly and helpful :)

Great and friendly service from Jimmy Thank you

Terrible. Absolutely terrible. Only 1 flavour of ice cream. Vanilla. Which I don’t like. They expect everyone likes that. Second music too loud and they go crazy for birthdays. And lastly they run out of so much food and drinks. I would never go or recommend this again. Food is okay.

banging sesame chicken and mia was an amazing server

The Friday night that we visited it was extremely quiet but our server, Mia was super enthusiastic and friendly. They sorted out our allergy requirements and sang a happy birthday to my son (much to his delight!!). The food wasn’t particularly hot but did taste good

TGI is a classic, have been multiple times and the ribs are always so good! Great atmosphere and always accommodating to big groups of people!

Not sure whats happened to the portion size of the food. I’m sure you used to get more. The basic burger is…well…very basic. The plates were small, too small, my chips kept falling off my plate and onto the table. My daughter’s main food came on a side plate. It wasn’t big enough to fit her food on. One of her sides came in a separate pot like a ketchup sauce pot. The service was very good though. Ive been going for years now but honestly, I don’t think I will bother going back again.

Lovely time. Jimmi was wonderful fantastic service!! Go Jimmi!!!!!!!

Our server Jimmi was brilliant, very attentive and friendly

Fantastic food and experience. Nothing was too much trouble for our server Jimmi who was very attentive and polite. Will definitely be visiting again.

Starters served with mains instead of separately Cheese in burger when specifically requested not to. Replacement burger very oily, like it had been deep fried. And £10 for a glass of wine!!

Had a great experience! Fantastic table service from Amelia!

Second time I have been to the restaurant with my family and partner. Level has dropped drastically. Match day at Norwich and all the restaurants really full accept here…found out why once food arrived. Restaurant only 1/4 full and all stuck in one section at the back. Lightening so poor we all got out our phone lights to reach the menu. Menu looks out of date with times and limited selection. Food arrived like warm, burgers burnt, pasta not cooked through, chips….well counted 12 on one plate. Even the plates seem to have got smaller. Nice touch, as was my birthday, three staff sang to me and gave me birthday cake….cake was stale, so says it all.

Fab time and food was delicious!

Jimmi was amazing! Food and service was spectacular. Definitely coming again, let’s go jimmi!!

Jimmi was amazing,service was great as always,food was lush can’t wait to come again

Food and atmosphere was lovely, food was delicious, Jimmy was our server and was brilliant 👍🏻

Whole experience was great. Jimmy was brilliant

Jimmi was awesome, brilliant service from start to finish. Food was lovely too, would come back! Thanks Jimmi!

Great food. Great service from Jimmi

Jimmy was very helpful and help out in every way possible

My daughter had an amazing birthday meal here today, we were looked after by Jimmi who was both hilarious and efficient. He went out of his way to make everything superb! Having worked in the hospitality industry, I’m so impressed with his go to positive attitude. Can’t wait to come back and hoping Jimmi will be here!!

had a lovely waiter called jimmi, he was absolutely amazing and gave excellent customer service

Good food great service by Jimmy

Quick service great service from Jimmy

Went here for a family meal to celebrate a birthday. It was very noisy music to the point that you couldn't hear what the servers were saying. The service was slow, and despite letting them know at the time of booking and ordering that someone in the party was high risk and needed the food out immediately so it was hot. When the food was brought out, it was barely warm, and there were things missing from the orders. Orders brought out had different items to what were orders, i.e., chips when salad was ordered. Refillable drinks were ordered, but this was pointless as they were very difficult to get refilled. We asked a server who told us we needed to speak to our server! This would have been fine if we had actually known who our server was meant to be as the person who had taken our orders wasn't actually our server. The was also a member of staff who, when asked to clean the booth near ours that had just been vacated, had a temper tantrum throwing her cleaning cloth and bottle of cleaning fluid into the booth from a distance in what appeared to be angry defiance of the person who had asked her to do this. This is not somewhere we will be going back to anytime soon.

Came here for a meal with my partner, Food was brilliant as always and drinks was lovely. Amazing service from the waiter Jimmi who was always making sure we was never waiting.

Tasty food along with great service from Jimmi

We’ve just finished a lovely meal here for our daughter’s 9th birthday. We were served by Mia and she couldn’t have be more kind and attentive. We would definitely return just to have her serve us!

Great service and food. Mia was great with the kids.

Me and my boyfriend came here for a dessert in the evening. When we arrived, we were seated rather fast but the music was unbearably loud where we could barely hear each other talk. We saw online that there was an offer for a free dessert with the app so we asked our server about this when ordering. He then proceeded to say, “so you’re just here for the free dessert?” In a very judgy and rude tone, and then walked away, without even taking our menu’s or saying anything else. He then proceeded to pass our table to another waitress who was much more polite. He also didn’t clarify to us that the offer was only available with a main meal item. The portion size was tiny for what we were paying and it was sat on the side for 10 minutes before anyone brought it to us even though the restaurant was near enough empty with servers just standing around talking. Very unhappy with this experience and definitely would not recommend to others.

Server - Amelia Came for bottomless brunch last Saturday for my partners birthday and it was lovely, food and drinks were wonderful and definitely worth the price. Amelia was lovely and helpful and always checked up on us through the night. We were a little late leaving our table on time but they had no issues with this!

Food was fantastic, service was fantastic from Charli! Lovely evening, my date was loving it! Absolutely 10/10 service! Cocktails awesome!

Love TGI Norwich, the team are fantastic and the food is lovely! the manager Eddie is fantastic knows every cocktail under the sun, and the servers are so happy and friendly All the staff could not be any more helpful in drinks refills and how attentive they aree The food is incredible - if it has JD sauce on it then I eat it all :) The cocktails are also fantastic Really great place for a family meal or couples, or just some cocktails and nibbles at the bar I always get a TGI on deliveroo too so I can enjoy it at home Thanks TGI for lots of lovely meals with you!

Service was slow, my order was wrong and the table i was seated at hadnt been cleaned properly

Was given the wrong food, then given the right food in a terrible condition. Complained politely to a manager and their attitude was disgusting. In the end we counted our losses and left without eating due to the service and quality. Really horrible experience in all aspects. Good luck to whoever tries here next.

Shockingly disappointing! The food was cold for starters and then the mains didn’t come out how we wanted. As people who had specifically asked for things to not be included to have them included was just a demonstration of poor service! Clearly the management need to take some good steps to fixing things! Review your DM team and head office. Review your GM. I expect better standards from a long lasting brand.

Eddie is the best bartender on the east coast

Good pub but for value a hour there are better places Colchester and Chelmsford springs to mind

Jimmi best customer service I ever had very helpful and great sense of humour

Quite possibly the worst meal I’ve had my friend and both ordered his meal was missing items and mine was burnt awful service on the paid over £70 I don’t think it’s was worth £20 all together we had to get something else after I won’t be returning

Nice meal out really enjoyed ourselves

My server Mia was so friendly and amazing , honestly the only reason I ever went to eat at TGIs !

Our waitress Mia went above and beyond to make this a brilliant dining experience. Food was ok but the service was brilliant. 😃

Food was good, service too. Quite a long wait for the food though.

The food was nice, the service was quick and efficient.. special shout out to Jimmi who went above and beyond to make My meal extra enjoyable. Would recommend thanks to him: thanks again

Our food arrived cold as if it had been sitting on an ice pack which is a shame as it looked lovely and felt the taste would have been great if it wasn’t really cold. One burger was inedible due to hardiness, again which is a shame.

Couldn't fault the service as a table we received in TGIs but other servers galavanting around with balloon swords trying to flirt with customers seemed desperate. And the food was absolutely dreadful and definitely not worth the money. Cold sesame chicken strips, a cremated chicken burger and cold chips, a nigh on £30 steak that was 90% gristle, so much so a sauce was flung across the floor whilst trying to cut through it. All this was topped off with a piece of plastic found underneath a burger on another dish. I would say the atmosphere was great, but we could barely see, stuck in dark hole with very little lighting that seemed to get worse as the meal went on. No wonder this chain has gone into administration, the sooner it disappears the better, as the lacklustre experience we received solidified the lack of care and quality from a once much loved restaurant. I will add a positive, our server was lovely and most apologetic. Kudos to her, but she can do so much better with her career!

Hailey our server was friendly and helpful, great buzz in the restaurant

Over priced and bland with very poor service

Been here a few times, always a great time Mia took excellent care of us

Always a great place to eat. Mia was so lovely, very attentive and friendly :)

Lovely waitress food was good and the atmosphere was very interesting also I like how often you go outside you have a river you can admire and there is also music (which was my favorite part)

Seated quickly, food delivered, left to eat, no return to refill drinks. Restaurant was cold. Ignored by server, finished meal, waited over 15 minutes for anyone to notice. Server was ignorant (James A), had to ask for the bill which was just dropped on the table. No enquiry as to if we had enjoyed our food. The food was overpriced for the quality, strange taste to garlic bread, fries over salted. Not value for money at all. I have sent my feedback as requested. Thanks.

mia was so unbelievably lovely!!! made our time out so nice. fabulous food and even better staff, bbq wings are a must. thank you mia for being amazing!!! xoxo

Mia was one of the best waitress i’ve ever came across.She was well mannered gave our food pretty and overall really lovely to us.

The employees have a kind soul and their behavior is nice. They were very cheerful, and even when an order was very late, the manager presented it to us and did not calculate it in the invoice out of responsibility.

Over priced food and beer . This is meant to be a family restaurant I feel they out priced there food for family’s now. Years ago these guys where great value for money

Service from Mia was very good, very welcoming and always on hand when required. Food came out in good time and with a smile

Came for my little brothers birthday, staff are lovely and so friendly! Food and drinks came quickly, would deffo recommend

Wonderful service and very friendly. Thank you Mia!!

Good chicken strips and burger. Thanks to Mia!

Hayley was excellent , very fast and very good to get along with , Thankyou

Absolutely amazing food super delicious! Fun to chill before a film or to have some cocktails with friends! Staff member Eddie made exceptional cocktails and provided wonderful service. Would highly recommend

It went for lunch and it was very quiet.

Burgers were over priced for what you get however were nice

We had a lovely waitress Mia. Thank you for a making our evening a great experience.

Really great food ..! I'm gluten free as well so really good on that..! Jimmi who served us really nice guy knows about what is good..!

Great food and excellent service by Mia. Was really lovely.

Got in and served quickly Mia was very helpful especially with a food intolerance on the table

Jimmi was awesome for us, not pushy but definitely present for us.

Lovely night, such fast and friendly service, our server Mia really went above and beyond !

Jimmi, Eddy and Adam at Norwich riverside, they were absolutely amazing, made my whole day & evening. Making sure we were topped up on our bottomless brunch, giving us cocktails we have never had before. Fantastic staff, top notch atmosphere. All round worth while! Thank you guys, you’re the best! :)

Mia has been a wonderful and friendly waitress this evening! Food was perfect!