Five Guys in Norwich

Been going to five guys for a long time now and the burgers are always good, you have it exactly how you want it and the addition of being able to order by yourself on the machine is great so you can take the time to really think about your order. Burger as always very good, Milkshake is the best around but the fries and Cajun fries were just too salty and I'm a big fan of salt 🤣 Nice to see the prices of items creeping down too as always has been quite pricey.

A big grateful thank you to the amazing girl that helped me and gave me ice to drink when I became poorly in the city. Heart problems.. Waited for a taxi and got home safely. She was a star. There are some very kind youngsters about. 👍❤️

The food from this place was absolutely banging! Normally I can not eat the full burger because I get really full and I did get full but I couldn’t stop eating it! The chips were nice with the ketchup and we get a large amount. The milkshakes were amazing and I got the Oreo one and it was massive! I hope we go to this one again since I don’t live in Norwich.

the kiosks were amazing the staff and environment is friendly while also being professional and the music was amazing

Always a great burger at five guys

Super tasty, juicy burger and more chips than its possible to eat. Yes it's costly when compared to other fast food burger restaurants..... but it's infinitely tastier!

Delicious, one of the nicest burgers 🍔 😋 Milkshake and fries also superb. 4 not 5 stars for price.

Overall it was amazing!! Got served by Ryan who took my order quickly and accurately. The food came within 7 minutes. The restaurant was very clean and I definitely recommend to everyone

Amazing service, really friendly staff. Food was great and would definitely come again

Amazing food, with tasty burgers and chips! A little loud music but other than that a great place to eat!

Good food, good and fast service

Brilliant burger 🍔 wow very nice taste

I went into 5 guys on a mission, there was one thing on my mind and I wasn’t leaving until I got it. I wanted…no I needed an everything shake! A milkshake containing strawberry, vanilla, banana, mango, Oreo, biscoff, salted caramel, peanut butter, chocolate, popcorn, whipped cream and bacon. My lovely host, Matthew, tried to warn me that this was an awful idea, he tried to tell me that it couldn’t be done, it shouldn’t be done. I held firm in my beliefs that I wouldn’t be able to carry on living without an everything shake, for what is life without testing your limits? Is it a life at all? So Matthew put on a brave face and made my shake. I’m writing this after drinking my shake, would I have it again? Probably not. Did it taste nice? Surprisingly so. Do I feel rather sick after consuming this item. Yes. I regret nothing. Thanks Matt! #livelaughlovematthew

forgot straws which was annoying

Tasty but pricey. The burgers and Cajun fries are great as was the milkshake. The 'grilled cheese' was disappointing for the price: two pieces of bun and some American cheese. But otherwise a great meal, and the staff were very friendly. Please let people know to keep their receipt if they need the toilet though...

I placed the order at 16:18 it said it would be 25-40 minutes. I called the restaurant around 17:30 they were no help just said it’s been collected the driver was at the restaurant and the time just kept getting pushed back then at 18:10 I’ve got video proof from my security camera of the delivery driver arriving!

cold and late, I want a refund

50 mins late and the chips where stone cold and no salt! Not sure why it took the driver 25 mins when we live 3 miles away, and he came in a car.

All team members behaviour is very good and all are polite.

So good food and service Good working all people 👏

great atmosphere and food could not ask for better service the workers are amazing especially the worker who served me (zack) amazing personality and performance

Delivery driver was lovely - food arrived on time and was delicious if not a little bit cooler than I liked. Always get so many chips!!

Considering it was a grim Sunday evening and an offer was on, the food turned up hot and tasty.

Tasty burgers and fries, thank you

One of the best Oreo peanut butter and salted caramel milkshakes

Food was good, lots of grease in the burgers compared to other places (like GBK for instance). Expensive fast food restaurant!

Always amazing burgs and great service. Yash is a top guy

Missing a beer and can't get a refund. Spoke to Amy. E-mail she provided for refund does not work. Says email no longer managed

The food is delicious, the service is enthusiastic, and it perfectly meets all the needs of my friends and me! ! ! ! ! The burgers are really amazing! ! ! ! ! ! ! !

Excellent place to eat your heart away.

Ordered at 18:09 received at 20:45

Good food for a fast food place 😁

So gutted waited hour and half and food was cold

my order was forgotten about and not even being made over an hour after i ordered!

If I'm visiting a city and there is a five guys, I will be there. #1 go to for a burger. Never disappoint. Place is always clean, service is quick and burgers are delicious!

great food as always. shame about the delivery time

the burger was dry and tasteless, looks unattractive. I lost my appetite seeing it

Always such a great experience here! It is a bit pricey but I feel it's way worth it. One of the best burgers you'll ever have! They are also very generous with the portion size of the chips too! Love the drink machine with all the options too! The shakes have always been nice and can't forget the peanuts in store too! I always enjoy a good Five Guys!

First time trying after a long time wanting to. Won't be going back. Far too expensive especially for the quality served up. Chips were so heavily salted that it was ridiculous. Burger whilst tasty was a wilted smushed together mess and the chips were literally just thrown in the bag.... To be honest have had a better experience at the Golden Arches. The positive is staff were friendly and efficient and food came quickly and piping hot. Bottomless drinks were nice, but the music was far too loud, the place had all the atmosphere of an aircraft hanger

driver was very polite and the food was hot!

Staff are friendly love the open kitchen style and it’s always quick but you can watch them cook it so you know it’s fresh, plus tastes great.

Food was delicious and still warm, shame the way its packaged as chips were all over the place and the cheese in the burger was great but melted into the foil packaging,

Grate place food service etc all prectct. I'd rename it coz.i walked,out with 5 girls lol.ps that's a.joke and not ment to.arrrend any race,sex colour etc . Yes overall experience I'll.give 5+++++ .7 off us had a.meal and not,one could say anything. But perfected. Keep up the.good.work To the.Manger you have a great 👍 team off workers Thank you all for holding, by hmmmmm 45 borthhhhhhday lol. U all made.it amazing

Very tasty burgers, the spicy fries were excellent. Ok it was a bit pricey but everyone knows that. 2nd time going to a Five Guys and reslly enjoyed it. Shame the food finished so quickly.

My order wasn’t delivered in 2 hours

Favourite burger fast food by far , cooked to perfection and packed full of flavour

Horrible hot dog, messy table, long wait, expensive

food was good and tasty milkshake amazing only problem were chips were cold

Cold, kept changing delivery time

Received a voucher as a present, so decided to come here whilst in the city. First time going to a fiveguys, but I had heard lots about it. Two of us went, and both got a bacon cheese burger with fries and a drink. I think there was a choice of 14 toppings that could be added at no extra charge. We both had medium fries, one plain the other cajun. The normal fries were a little salty, but the cajun had a really nice kick to them, and there was plenty, even for someone with a decent appetite. The burger was a double and was fresh cooked as we waited. It came wrapped in foil. It was really juicy and tasty. The bill was a tad over £40, which i think was good value for what we had. Would certainly return and recommend.

Food cold, soggy burger, an hour late and no notification or apology for the delay. Absolute waste of money

didn't even get my order want a refund

Wonderful burger and shake after a day of touring the city sites! Great delectable treat!

Best grilled cheese I've ever had. Exceptional service from the team. Great burger, will visit again soon. Thank you

possibly the best cooked burgers i've ever had from 5-guys - they were truly old school! thanks.

I ordered 3 hot dogs with 2 different type of chips. The chips were all mixed together and they were cold. The food was delivered almost 2 hours later than originally ordered. I understand that sometime there could be delays but the delivery was delayed by 15 minutes, every 15 minutes which is not acceptable.

Super friendly staff and great food, everywhere was clean which is surprising for a fast food place like Five Guys, will definitely be returning! Kudos to all the staff:)

Visiting the restaurant isn’t so bad but I’ve had 3 deliveries via Deliveroo over the last couple and years and it’s always been terrible. If you love a squashed slimey burger, items missing and your food cold then go ahead!

The customer service is very terrible, and they are not particularly nice to black people

Order time kept changing said courier was at the restaurant for over half an hour food got here and it’s cold can not eat at all

Food was cold unfortunately Spent a lot of money on a five guys Chips were stone cold Burger Luke warm and didn’t read instructions of coming round back of house Not happy

Didn’t receive all my order missing burger got half of someone else’s order

Very kind staff.Quick and very taste food.

As usual with most places, forgot the ketchup. Burger was nice. Raspberry milkshake awesome

It was a nice experience and I always look forward to a five guys burger and shake

THE BEST!!!! Gave me loads of extra sauce as requested, delivery driver incredibly kind and polite, would not hesitate to order from again...

Very helpful and diligent around gluten free requirements. Thanks to the staff

Took over a hour food was cold and condiments were missing such a shame as normally really enjoy five guys

Best burger and fries iv every had in my life the flavours melted in my mouth and the staff was very sweet and kind would 100% eat there again

Burger was great. Missing sauces

Food tasted great and plenty of it in the serving. Want as clean as you'd hope when I tried to find a table to sit at but they were cleared and cleaned eventually. Would deffo go back and give it another try when next in the city.

brooooooooo the sauces 3 days in a row not cool and I remind you in the notes not cool

Expensive for what it is. Chips and milkshake not great, but the burger was really good

Perfect experience came in for fries, very fast service and the place was very clean

the food was very cold and didn’t put in the sauces i asked for

Chips were almost stone cold. We have just had to reheat them and even then still not piping hot. I know it's not possible to keep them as hot when left the resturant but never had a problem with my last few orders.

Food just wasn't delivered, and the restaurant didn't pick up when I tried to phone up to get it sorted. Feel silly for adding a tip for the driver now!

Food was lukewarm at best. Fries were really overcooked to the point of burnt. For the price you pay it’s not good value.

It's a five guys, not the fastest especially at busy times. Staff are friendly and helpful.. burgers are very very good... But getting to stage of costing too much for what they are.

I had a great experience with the staff and the milkshake i ordered

Firstly let's talk about the staff: absolute champions, you have a feeling like they're all friends out of work they are just popping orders between them and it's all smiles and buzz. What a great team. You'd be hard pressed to find a better burger but let's be very clear the fries and shakes are something Five Guys does not do well at all. With prices at a premium, you'd expect a premium product and, whilst their burgers are more than up to the cut, these other crucial combos fall well short of their competitors. Remember how KFC fries *used* to be? Well they are how five guys fries are now and no amount of 'this is where our potatoes come from' boards on the wall is gonna change the fact they arent what they should be. They are like the Skoda in the 1980s of fries. Remember there was that whole bit in Tarantinos 'Pulp Fiction' about Mia Wallace ordering a $5 shake? Well this shake is £5.75 and its gonna be struggling in a tasters choice against a £1.29 Frijj. Really don't bother. But the burgers. Well it's fair to say this is the main event at five guys and they are absolute streets ahead of any chain competition here. Even the small burger is wildly good and brimming with fillings. If you're just after the sandwich, then this is an excellent place to grab a burger and, at £13, you can be reassured your money will be well spent. Big on price, but big on flavour it is one of the best burgers on the market today.

Food was average, chips over salted and the burgers were unseasoned. 3 drinks 3 burgers 1 portion of chips...neer on 60 quid , yes i felt robbed. Toilets were in a horrendous state, floor was swimming ,toilets were blocked by whatever the last person ate and it stunk beyond belief. Filthy

For over £105 for 3 burgers 2 hit dogs and chips was crazy especially for the quality and taste the bacon was burnt black and the rolls were all soggy will not be using again

Always ⭐️⭐️⭐️⭐️⭐️ Only slight moan was a warm Diet Coke.

Great place for fresh chips and milk shakes

Exactly what was ordered and still hot.

wrong ingredients in burger meaning food was inedible due to medical complaints.

I've wanted to try this chain for a while, now I have I will not be rushing back. The positive first, the beef burgers are excellent. For us the spicey fries were also heavily salted! The burgers are wrapped in foil, this results in a wilted squashed bun! OK, it's a take away but, I don't expect the fries to be tipped into the bag. Generally a disappointing experience and all for £69.00.

Staff was kind. Burger was worst I have ever eaten and expensive. Burger patty was dry and tasteless.

Never tried these before. Very disappointed in the meal. Burger was greasy chips were blackened and so very very salty. Wouldn’t recommend this place won’t be ordering again from it!!

..exactly what you'd hope for in a burger and chips; marvellous work (if you can keep it up)!

Excellent customer service, friendly and offered advice on drink choices

only 3 stars; YET again chips overcooked and oversalted! burger terrific. if chips hadn't spoiled it you'd have had 5 stars.

Incredible service from both restaurant and deliverer

fries were way too salty, the milkshake tasted weird, it was too sweet and tasted artificial, but the hotdog was quite nice.

Good delevery man was making sure it was our meal which is good as I have hade my meal stolen before

By far one of the best places to come for a good tasting, filling burger. I love a good burger and no where else comes as close to the good burgers you can get a Five Guys. Defiantly worth the money!

I love a burger and have now tried Five Guys twice. I was disappointed After my first visit, but awarded them 3 stars. I wanted to give them a second try, but found their offering to unfortunately be consistent and have dropped my rating to 2 stars. The quality of the ingredients is a bit better than standard fast food offerings, like McDonalds or Burger King. However, the cost is 3 to 4 times the price of McDonalds (consistent, but a bit bland) or Burger King (prone to inconsistency in delivery & service, and grubby restaurants, but tasty burgers). This would be tolerable, but the Five Guys burgers are immensely bland. They lack seasoning or any beefy flavour - they have no sear on the outside. The bacon is crispy, but this appears to be achieved by deep frying (it has a suitably uniform colour) which gives the bacon a scorched flavour. It is also unsmoked - a lost opportunity to make it tastier. The portions of fries are generous, but I would rather pay half the price for half the quantity (the generosity is probably a cynical technique to sell you more than you'd want to inflate prices). The fries are also a bit over-seasoned. The premium price gives the impression that this should be a faultless, high quality and above all delicious offering, yet it falls significantly short of this. It isn't bad, but better can be had for significantly less. For my first visit I spent £22.25 for a burger, fries and a milkshake, which is frankly obscene! I visited with my wife the second time, we had a bacon cheeseburger each and shared a small fries, which came to £25.85. We won't be back.

I have got an order late in the night. The worst order that I have ever received. Burger is empty no vegetables, the fries are too salty, I could not eat, the coke too warm ???

Great meal with a great service. Really loved the burger and Shakes. You've won yourself a fan.