Based on 2.614 opinions finded in 4 websites
Based on 2.614 opinions finded in 4 websites
Opinions
The customer service is very terrible, and they are not particularly nice to black people
Rowland Nanman . 2024-08-09
MORE AT Google
Order time kept changing said courier was at the restaurant for over half an hour food got here and it’s cold can not eat at all
Chantel . 2024-08-06
MORE AT Just Eat
Food was cold unfortunately Spent a lot of money on a five guys Chips were stone cold Burger Luke warm and didn’t read instructions of coming round back of house Not happy
Andy . 2024-08-05
MORE AT Just Eat
Didn’t receive all my order missing burger got half of someone else’s order
Dani . 2024-08-04
MORE AT Just Eat
Very kind staff.Quick and very taste food.
Zoli Domokos . 2024-08-03
MORE AT Google
As usual with most places, forgot the ketchup. Burger was nice. Raspberry milkshake awesome
Rich . 2024-08-01
MORE AT Just Eat
It was a nice experience and I always look forward to a five guys burger and shake
Chiemelie Okeke . 2024-08-01
MORE AT Google
THE BEST!!!! Gave me loads of extra sauce as requested, delivery driver incredibly kind and polite, would not hesitate to order from again...
Zoe . 2024-07-31
MORE AT Just Eat
Took over a hour food was cold and condiments were missing such a shame as normally really enjoy five guys
Lewis . 2024-07-27
MORE AT Just Eat
Very helpful and diligent around gluten free requirements. Thanks to the staff
Neil Groves . 2024-07-27
MORE AT Google
Burger was great. Missing sauces
Clare . 2024-07-25
MORE AT Just Eat
Best burger and fries iv every had in my life the flavours melted in my mouth and the staff was very sweet and kind would 100% eat there again
DeathDragon999 . 2024-07-25
MORE AT Google
Food tasted great and plenty of it in the serving. Want as clean as you'd hope when I tried to find a table to sit at but they were cleared and cleaned eventually. Would deffo go back and give it another try when next in the city.
Karen Gower . 2024-07-21
MORE AT Google
brooooooooo the sauces 3 days in a row not cool and I remind you in the notes not cool
Roberto . 2024-07-18
MORE AT Just Eat
Expensive for what it is. Chips and milkshake not great, but the burger was really good
Lew (L) . 2024-07-18
MORE AT Google
Perfect experience came in for fries, very fast service and the place was very clean
Lily Smith . 2024-07-16
MORE AT Google
the food was very cold and didn’t put in the sauces i asked for
izzy . 2024-07-14
MORE AT Just Eat
Chips were almost stone cold. We have just had to reheat them and even then still not piping hot. I know it's not possible to keep them as hot when left the resturant but never had a problem with my last few orders.
Shaun . 2024-07-13
MORE AT Just Eat
Food just wasn't delivered, and the restaurant didn't pick up when I tried to phone up to get it sorted. Feel silly for adding a tip for the driver now!
Sam . 2024-07-10
MORE AT Just Eat
Food was lukewarm at best. Fries were really overcooked to the point of burnt. For the price you pay it’s not good value.
Colette . 2024-07-06
MORE AT Just Eat
It's a five guys, not the fastest especially at busy times. Staff are friendly and helpful.. burgers are very very good... But getting to stage of costing too much for what they are.
Andrew Nathan . 2024-07-02
MORE AT Google
I had a great experience with the staff and the milkshake i ordered
Jim Jester . 2024-06-21
MORE AT Google
Firstly let's talk about the staff: absolute champions, you have a feeling like they're all friends out of work they are just popping orders between them and it's all smiles and buzz. What a great team. You'd be hard pressed to find a better burger but let's be very clear the fries and shakes are something Five Guys does not do well at all. With prices at a premium, you'd expect a premium product and, whilst their burgers are more than up to the cut, these other crucial combos fall well short of their competitors. Remember how KFC fries *used* to be? Well they are how five guys fries are now and no amount of 'this is where our potatoes come from' boards on the wall is gonna change the fact they arent what they should be. They are like the Skoda in the 1980s of fries. Remember there was that whole bit in Tarantinos 'Pulp Fiction' about Mia Wallace ordering a $5 shake? Well this shake is £5.75 and its gonna be struggling in a tasters choice against a £1.29 Frijj. Really don't bother. But the burgers. Well it's fair to say this is the main event at five guys and they are absolute streets ahead of any chain competition here. Even the small burger is wildly good and brimming with fillings. If you're just after the sandwich, then this is an excellent place to grab a burger and, at £13, you can be reassured your money will be well spent. Big on price, but big on flavour it is one of the best burgers on the market today.
James . 2024-06-16
MORE AT Google
Food was average, chips over salted and the burgers were unseasoned. 3 drinks 3 burgers 1 portion of chips...neer on 60 quid , yes i felt robbed. Toilets were in a horrendous state, floor was swimming ,toilets were blocked by whatever the last person ate and it stunk beyond belief. Filthy
Law Sayer . 2024-06-13
MORE AT Google
For over £105 for 3 burgers 2 hit dogs and chips was crazy especially for the quality and taste the bacon was burnt black and the rolls were all soggy will not be using again
Jess . 2024-06-12
MORE AT Just Eat
Great place for fresh chips and milk shakes
Vasanthi Kamineni . 2024-06-06
MORE AT Google
Always ⭐️⭐️⭐️⭐️⭐️ Only slight moan was a warm Diet Coke.
Michael Ovens . 2024-06-06
MORE AT Google
Exactly what was ordered and still hot.
Andy . 2024-06-02
MORE AT Just Eat
wrong ingredients in burger meaning food was inedible due to medical complaints.
nick . 2024-05-30
MORE AT Just Eat
I've wanted to try this chain for a while, now I have I will not be rushing back. The positive first, the beef burgers are excellent. For us the spicey fries were also heavily salted! The burgers are wrapped in foil, this results in a wilted squashed bun! OK, it's a take away but, I don't expect the fries to be tipped into the bag. Generally a disappointing experience and all for £69.00.
Tim Eagle . 2024-05-30
MORE AT Google
Staff was kind. Burger was worst I have ever eaten and expensive. Burger patty was dry and tasteless.
Tamer kamalak . 2024-05-24
MORE AT Google
Never tried these before. Very disappointed in the meal. Burger was greasy chips were blackened and so very very salty. Wouldn’t recommend this place won’t be ordering again from it!!
vicki . 2024-05-20
MORE AT Just Eat
..exactly what you'd hope for in a burger and chips; marvellous work (if you can keep it up)!
jas' . 2024-05-17
MORE AT Just Eat
Excellent customer service, friendly and offered advice on drink choices
Carol Dawson . 2024-05-12
MORE AT Google
fries were way too salty, the milkshake tasted weird, it was too sweet and tasted artificial, but the hotdog was quite nice.
Stephanie . 2024-05-12
MORE AT Just Eat
Incredible service from both restaurant and deliverer
Liam . 2024-05-12
MORE AT Just Eat
only 3 stars; YET again chips overcooked and oversalted! burger terrific. if chips hadn't spoiled it you'd have had 5 stars.
jas' . 2024-05-12
MORE AT Just Eat
Good delevery man was making sure it was our meal which is good as I have hade my meal stolen before
Thomas . 2024-05-10
MORE AT Just Eat
By far one of the best places to come for a good tasting, filling burger. I love a good burger and no where else comes as close to the good burgers you can get a Five Guys. Defiantly worth the money!
Amber Leigh . 2024-05-07
MORE AT Google
I love a burger and have now tried Five Guys twice. I was disappointed After my first visit, but awarded them 3 stars. I wanted to give them a second try, but found their offering to unfortunately be consistent and have dropped my rating to 2 stars. The quality of the ingredients is a bit better than standard fast food offerings, like McDonalds or Burger King. However, the cost is 3 to 4 times the price of McDonalds (consistent, but a bit bland) or Burger King (prone to inconsistency in delivery & service, and grubby restaurants, but tasty burgers). This would be tolerable, but the Five Guys burgers are immensely bland. They lack seasoning or any beefy flavour - they have no sear on the outside. The bacon is crispy, but this appears to be achieved by deep frying (it has a suitably uniform colour) which gives the bacon a scorched flavour. It is also unsmoked - a lost opportunity to make it tastier. The portions of fries are generous, but I would rather pay half the price for half the quantity (the generosity is probably a cynical technique to sell you more than you'd want to inflate prices). The fries are also a bit over-seasoned. The premium price gives the impression that this should be a faultless, high quality and above all delicious offering, yet it falls significantly short of this. It isn't bad, but better can be had for significantly less. For my first visit I spent £22.25 for a burger, fries and a milkshake, which is frankly obscene! I visited with my wife the second time, we had a bacon cheeseburger each and shared a small fries, which came to £25.85. We won't be back.
Adrian Tearle . 2024-05-05
MORE AT Google
I have got an order late in the night. The worst order that I have ever received. Burger is empty no vegetables, the fries are too salty, I could not eat, the coke too warm ???
Saleh Aljurbua . 2024-05-03
MORE AT Google
Great meal with a great service. Really loved the burger and Shakes. You've won yourself a fan.
steve asare . 2024-05-02
MORE AT Google
Delicious burgers, the price has put me off in the past, but glad I tried them, because they are Delicious. Plus the free nuts, and selection of burger toppings included in the price are great.
Nick Cliff . 2024-05-01
MORE AT Google
really fast delivery and the food was piping hot when it arrived, super!
Lee . 2024-04-29
MORE AT Just Eat
Absolutely amazing, me and my partner went a few weeks ago and mistakenly ordered two bacon burgers instead of bacon cheeseburgers. The servers were very nice about it and helped us quickly in ordering the cheese we forgot.
Jake Watts . 2024-04-28
MORE AT Google
Just went in for a milkshake but i received great service although i went in on a quiet period i was treated quickly and got my shake in no time
Samuel Jackson . 2024-04-26
MORE AT Google
Good experience. Driver was good, food was good.
Jay . 2024-04-23
MORE AT Just Eat
What's not to love about five guys ☺️ Haven't had a bad experience to date and that's more than what can be said about other food establishments haha
Michael Dacus . 2024-04-19
MORE AT Google
top team does it again! ..thanx 5-guys. x
jas' . 2024-04-17
MORE AT Just Eat
burger's great but i think probably the best chips i've had from you ..period thanks!
jas' . 2024-04-14
MORE AT Just Eat
Tasty cheeseburger and raspberry shake, arrived on time, hot, and loved peeling off the melted cheese inside the foil :)
Mark . 2024-04-12
MORE AT Just Eat
I was taken there for a special treat never been before , i had double burger bacon, lettuce, tomatoe a pot of mayo, few chips, burgers huge, milkshake was nice, but within the hr, I was doubled up with cramps severe diahreah, and felt really ill, had not had anything to eat before hand, I won't be returning.
maria d . 2024-04-06
MORE AT TripAdvisor
Great Place to get a Great Burger! Staff were friendly and patient and the food was prepared in an appropriate time.
Larry Magonyozi . 2024-04-05
MORE AT Google
The service is always super fast and the staff are really nice.
soph . 2024-04-05
MORE AT Google
..would've been better had it not arrived soggy and stone cold. that apart, top class burger and chips! thanks, team!
jas' . 2024-04-03
MORE AT Just Eat
WORST EVER !!!! FOOD WAS FREEZING COLD, WRONG ORDER AND OVER AN HOUR LATE.!!!!
Barry . 2024-03-30
MORE AT Just Eat
This restaurant is terrible. They don't treat customers who order food for delivery with respect. Every time I go to make a pick-up, they give preference to customers who arrive at the restaurant. As if the customer who ordered food through the app had not paid for the food, they have to wait for all the customers who are in the restaurant and then make the food for the delivery customer. Professionals score 0.
Ana Silva . 2024-03-25
MORE AT Google
Food was delicious and very speedy service. The staff were great. Will definitely be returning.
Emma Rees . 2024-03-24
MORE AT Google
hard to beat a 5guys n chips when they get it right - tonight, they did! thanx people. ;o)
jas' . 2024-03-22
MORE AT Just Eat
They are delicious, brother💔💔😔. I miss you. One day I will come back to you, Norwich, and buy from Five Guys.
رقية العدوي . 2024-03-21
MORE AT Google
The staff were excellent!! Nothing was too much trouble and they really helped me out considering I was on crutches. Everyone working with a smile and they seem like a lovely bunch!!
Bethany Jackson . 2024-03-20
MORE AT Google
One of the best burgers and hotdogs in town
Dmitriy Shot . 2024-03-19
MORE AT Google
Gosh worst BLT sandwich ever!!!! Bacon been burned to ashes absolutely and irrevocably disgusting food it broke my gums I couldn't finish it totally vile
F NF . 2024-03-11
MORE AT Google
had a break from 5guys thanks to run of awful meals; came back, had 3 ace burgers and now on 4th they're back to adding their chips to the salt.. guys.. try the other way round! perfect burger ruined by chips buried in enough salt to blister my lips - again. why?? sad face.
jas' . 2024-03-10
MORE AT Just Eat
This place is amazing. Large chips is literally a large cup of chips with some extra in a bag. Love the unlimited drink. Please go here for your own good. .
Raphaela P . 2024-03-10
MORE AT TripAdvisor
Lovely as always. Worth the extra cash imo for a quality burger
Jonathan . 2024-03-09
MORE AT Just Eat
Enjoyable and great. Fast service and friendly service! Better than Uber eats.
Neil . 2024-03-03
MORE AT Just Eat
Usually great but we’ve just found two hairs in the cheese burger we just had delivered to us.
Beth Moseley . 2024-03-02
MORE AT Google
5GUYS has been really hit or miss, miss, miss - to the point i gave up. now, months later i tried again and everything that was wrong is now right! this my 3rd 'visit' in 10 days ..first two great but this time the best. burger cooked to perfection - chips.. mmm.. maybe a little on soggy side but that probably from the journey here. thanks to chefs, the delivery guy coming out in horrible weather and welcome back 5GUYS!
jas' . 2024-03-01
MORE AT Just Eat
Fab food and was delicious 😊 will be using again!
Alexa . 2024-02-29
MORE AT Just Eat
the lid on milkshake was not on properly and lost some of the contents
Marc . 2024-02-25
MORE AT Just Eat
I visited your Norwich city store today, and I’d like to give credit to one of your employees, I remember his name to be Zak and he was a very polite and helpful employee and went above and beyond to ensure I was satisfied
Freddie Oliver . 2024-02-23
MORE AT Google
Driver was very polite and the food was as expected
Cloe . 2024-02-23
MORE AT Just Eat
Waste of bloody time ordering through just eat!
Zed . 2024-02-23
MORE AT Google
Food so nice👍 Service on time Atmosphere is superb
Chris Jasper Hodor . 2024-02-21
MORE AT Google
Pretty good fast food. Nice view of the cooks atmosphere looks really nice. Upstairs and down stairs seating. Bit expensive but huge portions absolutely loads of chips you certainly won't leave hungry. Burger was decent quality
J frosdick . 2024-02-21
MORE AT Google
Perfect food fast delivery. Thank you
Mark . 2024-02-20
MORE AT Just Eat
stopped buying months ago after 3 awful offerings in a row - thought i'd try again. at least this time chips haven't been incinerated; if anything chips are very underdone and still WAY too salty! thought you folk were supposed to be something special. :o(
jas' . 2024-02-19
MORE AT Just Eat
Staff are amazing- especially Anna
Evelyn Fogg . 2024-02-06
MORE AT Google
Superb food and lightning quick delivery.
Mark . 2024-02-06
MORE AT Just Eat
Food arrived earlier than expected, but I'm happy with that. food was perfect
Clare . 2024-02-02
MORE AT Just Eat
Smashing as per and great delivery
Charles . 2024-01-28
MORE AT Just Eat
Worst burger ever. Had better frozen from a van on the side of the road Chips were warm at best Would not recommend any
Andrew Rodger . 2024-01-28
MORE AT Google
First time at a 5Guys, and have to say it was amazing!! The burgers were outstanding, the fries to die for, and endless drink(if wanted). But the service, was second to none, friendly, polite, helpful, can't fault it, will definitely be coming back next time we're in Norwich. Well done all 🙂
marisa morant . 2024-01-22
MORE AT Google
Enjoyed immensely, staff were super nice and friendly. Expensive, yes, but worth it.
lee morant . 2024-01-22
MORE AT Google
Food was cold, very disappointing
Ann . 2024-01-21
MORE AT Just Eat
Requested time of 19:30 but it arrived at 20:00. Not a massive issue as I understand they will always find it hard to get things bang on when requested. Other than that small issue the food was lovely as always and was hot and correct.
Mark . 2024-01-20
MORE AT Just Eat
Food was cold, delivery took so long.
Neil . 2024-01-19
MORE AT Just Eat
I can't rate these staff for a superb service and the food quality was above my expectations!
Steve . 2024-01-18
MORE AT Just Eat
First time coming in and I’m amazed. Ordered a cheeseburger with the spicy Cajun fries and a pistachio milkshake which was one of the best meals I ever had. Will definitely come back for more.
Silly Man . 2024-01-18
MORE AT Google
Been going here since it opened. Best burgers in the city by far. Lovely staff, and always looked out for Deliveroo riders too.
James Daytona . 2024-01-16
MORE AT Google
No me gustó la sazón. El servicio bueno.
anna sanz . 2024-01-14
MORE AT Google
First time at Five Guys. Was very expensive but the food was significantly better than other burger places found in this country. The size of the serving was actually quite big however and didn’t leave me hungry which can make the high price seem less of an issue. The selection of drinks was also huge as it has every flavour of Coke, Fanta (etc) possible. The food took around 15 mins to be ready (order for 2 people) which I think is reasonable as it gave me time to have a drink and check out the nuts. Also located in the centre of the city making travel by foot and bus very convenient but you’ll need to park somewhere off-site if in a car.
Ewan . 2024-01-14
MORE AT Google
Everything was completely wrong. To try and resolve the issue we spoke to the assistant manager Dan to let them know their error in making the burgers completely incorrect. Dan was the most rude and incompetent person I have ever spoken to and was more concerned the they were then closing rather than rectifying the issue who then proceeded to hang the phone up on me. Avoid this five guys completely unless you like spending money on food that is incorrect and then dealing someone with absolutely zero people skills that should not be in the customer service/ food service industry… to be left out of pocket and still hungry. Nice one 👍
jordan morris . 2024-01-12
MORE AT Google
Food was great. I really recommend the new pistachio milkshake! Food was delivered promptly and with great care. Thank you
Mark . 2024-01-12
MORE AT Just Eat
Needs a good clean. Grilled cheese is not nice
Liam Williamson . 2024-01-11
MORE AT Google
Excellent burger. Maybe a little too much salt on the fries. Would def order from the menu again 👍👍👍
Chris . 2024-01-08
MORE AT Just Eat
Amazing tasting food as always. Price is higher than most establishments but the large portions are extremely filling .
Malcolmpugh . 2024-01-07
MORE AT TripAdvisor
I think it's good but very expensive.
Mark Murdoch . 2024-01-07
MORE AT Google
Lovely food but very expensive 😞
Zoe Brand . 2024-01-07
MORE AT Google
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