Tesco Extra in Bracknell Forest

I placed a Whoosh order at 6 PM that was supposed to arrive between 6:25 PM and 7:25 PM. Almost two hours later, my order still hadn’t even been packed. When I called customer service, the representative told me she had no idea when it would be delivered, as there were no available drivers. I was counting on this delivery for my children's dinner. I don’t understand why Tesco offers a service that they cannot fulfil. This is UNACCEPTABLE !!!!

Massive store n car park. Plenty of varity .

Excellent help today thank you, got all the advice i needed, even though Tesco advised me to go to a smaller individual phone shop in the area. Whitch i did & got my phone sorted out in 5 mins

Cafe is great but I was a bit disappointed to be asked in the cafe to better control my extremely autistic son as “other customers don’t like it”. I mean I get it, but I’ve come here dozens of times and it hasn’t come up once, and believe me as a parent of a child who has occasional meltdowns, I am attuned to the reactions of others. Now unfortunately I’ve got to add this place - which he loves, and is one of the few places he likes to eat - to the list of places where neither he nor I feels comfortable.

Dear Customer Service Manager, I am writing to express my extreme disappointment with the service I received from Rachel at the Tesco checkouts. During my recent visit to the store, I encountered a level of rudeness and unhelpfulness from Rachel that was truly shocking. As a customer, I expect to be treated with respect and courtesy, especially by someone in a managerial position. It was particularly surprising to learn that Rachel is the manager, as her behavior did not reflect the professionalism and customer service standards one would expect from a person in a leadership role. Her lack of empathy and unwillingness to assist customers reflects poorly on Tesco as a whole. I believe it is imperative for Tesco to address this issue promptly to ensure that other customers do not have to endure similar treatment. Customer service is a vital aspect of any business, and incidents like this can severely impact the reputation and trust customers have in the brand. I kindly request that appropriate action be taken to address Rachel's behavior and ensure that all staff, especially those in managerial positions, uphold the values of respect and excellent customer service that Tesco should be known for.

A huge store with a massive variety of products . There's a vast clothes area as well as lots of household products. The store is well laid out and easy to find what you are looking for. They still have plenty of checkouts with staff which is nice too see!

Friendly team which is excellent

A supermarket where you can't buy food at the cafe with money!!! How ridiculous. Not everyone has access to pay by card. In a world where everyone is equal only if you can pay on plastic. Never usi g Tescos again.

Toilets are disgusting and no toilet roll

Food too small. Somethings are eaten in a single bite

Don’t by alcohol here as they don’t sell it to you even with ID the only way to get it by the looks of things is just rob it.

I recently visited the café department at Tesco Meadows and was disheartened by the experience. The introduction of self-service machines for ordering food and drink has proven to be a significant challenge for many elderly patrons. I observed numerous older customers struggling to navigate the new technology, with several ultimately giving up and leaving without placing an order. This situation is deeply concerning as it feels like discrimination towards the older population. Expecting all customers to be tech-savvy is unrealistic and unfair, particularly to those who may not be familiar with or comfortable using such devices. It is crucial for Tesco to recognize that inclusivity means accommodating the needs of all age groups, not just the younger, more technologically adept ones. Tesco, please reconsider the approach to your self-service system. Providing alternative options, such as staffed counters or dedicated assistance for those who need it, would go a long way in ensuring that all customers feel valued and supported. Excluding the older population is not only unkind but also unacceptable. Everyone deserves an equal opportunity to enjoy the services you offer without unnecessary barriers.

Don't bother with the cafe. Only one ordering kiosk open, and a long queue. One very stressed manager saying that they don't have the capacity to serve and breakfasts today. Left and went elsewhere.

Would be a good Tesco's if the self scan guns would actually release. Scanned my clubcard 10 times and all the guns it tried to release were locked in place. Much prefer the way Sainsbury's does it. You take the gun and then scan your card not scan and pray it releases

Tesco Extra Camberley has been my go-to shop for many years. I must have spent the thick end of £100k in there over the years. I've just self-scanned a dozen bottles of wine with security tags on them. So far, so good. At the checkout (which is supposed to be quicker if you self scan) the assistant insisted on checking every bottle against every line on the receipt. It took about 10 minutes. "Policy" I'm told. This has never happened to me before. I have never stolen from a shop. I have no plans to steal. I object to being treated like a shoplifter. There are other shops nearby where you are not trusted and don't need to waste time and be treated in this way. Time to change my shopping habits? Just off to nearby Sainsbury's to see if they treat customers in the same way. Edit: Just been to Sainsbury's. OMG what a difference. Haven't been in there for years but recommend if you are frustrated with Tesco you give it a try. So much less frenetic, staff that at least appear to care and no line-by-line check of your receipt like a criminal. Downgraded my original review of Tesco from 2* to 1*, I have been blind to how horrid it has become over the years.

Great shopping place for everything you need.

huge supermarket.groceries, baby items, medicine, fabric available. card members get some discount, depending on item.parking available.

We do our weekly shop here most of the time as the place is huge and mostly has everything one could want (also nice that it has the biggest M&S I've ever seen next door). But the customer service is poor in the the queues are lengthy and you're pretty much forced to use Scan as Shop and then pack and check yourself out. So effectively doing the job of the staff for the company with zero benefit in return. When you're doing the self checkout they have maybe 20 machines on the go and only one serving and you wait for an age for them to support when there's an issue and/or you need them (e.g. to remove a security tag). They're rarely friendly as they're so busy.

This evening had a trolley full of goods however no checkouts open only self service. So left trolley and goods in store. Will not return.

I visited yesterday and found the shop to be clean, well laid out and clearly signed so that I could easily find items. There was a disappointing lack of organic fruit and veg. I do wish they would put all organic fresh produce together. I think I would probably then be tempted to buy more and perhaps try new things. I preferred the layout and ease of finding products in the food section to that of the newly refurbished M & S next door. I used a self service till at the checkout as I only had a few items. The male member of staff there (whose name I can't remember) was extremely helpful. I will go back there.

Woman at the self service just now has just followed me out of the store, clutching MY receipt saying I’ve not scanned my loo roll. Maybe take some time to read the receipt, as it was the last thing scanned, before accusing people of theft. Do you check every receipt before people leave or just the ones of people who have a huge bandage on their face and maybe look a little rough because of it.

Good store and nice helpful staff, however ruined experience by a very foolish young security guard who clearly did not understand his job or how to spot potential customers who might be a problem he was incredibly rude, I have never been stopped in my entire life. 0945 on Tuesday 07 May.

Was able to find all I needed in there

Brought cookie dough from here to get home and realise it was a month out of date so went in the next day to return it and basically got told off for not having my club card with me so they couldn't take the points back

Very disappointed with the new cafe. The choice is extremely limited. Won't be going there anymore

whose bright idea was it to put order boards up in the cafe,whoever it was must have done the same at McDonald's,so slow and half the gadget boards out of order......if it ain't broke,don't fix it

Big store, has almost all you need.

The food and clothing are fantastic the staff are always very helpful it's just a very big shame the pharmacy isn't like it I get my pills their every mth I ran out today but it was OK the drs said and showed me that it was sent Friday so I went to pick it up and was told I have all ready puck it up which I haven't so someone had my pills I have now got to go back to the drs get them to send it out again they do something all the time you say you have 4 bits and their is only 2 so you get them to check after thay say no it's not here and then oh yes we do have it

Always do our weekly shop here and never a problem in store. My only issue is the baby changing facilities - used a few times and find the nappy bins are always full up (to the point they won’t open for me to put a nappy in) and today I was hit by the unpleasant smell of dirty nappies which I was not expecting first thing in the morning so my thoughts are when are the bins emptied/ the changing facilities actually cleaned? It’s not acceptable when it supposed to be hygienic for a baby to be changed in.

Whatever you choose your opening times to be, at least open 1 checkout (not self scan) and ensure customers can get down aisles rather than being blocked by pallets and rubbish….happens all the time

EXTRA by name and nature! Huge! One of the biggest around and a great super store and definitely puts the super in super market! Range is great and the stock levels are always high. Only small down side is this time of year if you employee temp staff at least give them a rough idea on where items are as this can be quite annoying for the customer Cafe is also nice for a quick bite! But if in doubt who doesn’t love a meal deal!

After a fire alarm just went off, all customers carried on shopping as no employee told anyone what was happening. After a few minutes a couple member of staff told everyone to get outside. When we got our side there were more members of staff out there than customers. Safety of the customer is not thought about at all, staff members should be the last out the shop

Spacious and very large range of groceries and other items

Absolute waste of time. Tried to purchase items with vouchers I have, app wouldn’t load in store and the gentleman refused to take them via the club card which Sainsbury’s have no issue doing! App only works when you leave the store, so it’s just a con really ! Won’t be able to use my vouchers and won’t be using Tesco again.

It’s not the best shopping experience, aisles are poorly labelled and products are a bit hard to track down but the Tesco employees are very helpful.

The worst ever shopping I've ever had in this store Firstly by mistake one item which it was a £2 baby crisps, wasn't scanned. Note as soon as we get the receipts we look and I would then return to pay it.weve had 2 under 2 with us. Because of that one item this women she had to UNPACK THE WHOLE TROLLEY that was a week shopping for a 6 people. For A PACK OF CRISPS I had to wait. She then put them back with no respect. I got mashed raspberries,flat and broken bananas and in top of that double charged an item. So she could cost TWO ITEMS NOT SCANNED. I've had more expensive items in my trolley that I could not scan if I really wanted to steal. At the same time I've bought uniform which I've had a coupon. She told me I can't use it on the uniform. WHAT A SHAME. Will find a different shop where staff is capable. Thank you for my 4£ raspberries that turned in juice and my black bananas and also for the double scaned buns.

This is more a message for Tesco. I applied for one of your driving jobs and had to go through a company called First Advantage. You need to be aware that this is the worst company ever!! I filled in everything I was supposed to and uploaded my birth certificate and national insurance letter, only to be told by First Advantage that I hadn’t uploaded these documents, even though I knew I had. I asked on three occasions by email for help concerning this and they basically wrote back saying “yes we are here to help you and have a great day” but didn’t give me any information whatsoever how I was supposed to fix the problem. They also took ages getting back to me until in the end, I lost the job. I think this was totally unfair and having a look at First Advantage’s reviews on Google I’m not the only one that has encountered this. In fact, this company has got one of the worst overall reviews I’ve ever seen on Google! Why on earth are you continuing using this company?? So unfair that I didn’t even get the opportunity to be considered for the role through no fault of my own. Very disappointed.

Ok, it can be crowded. And I mean overcrowded, but that's on a Saturday when everyone does their food shop. Never had an issue, Tesco is a very good company and this shop proves that

Good large Tesco and Marks and Spencer next door plenty of parking

Very mixed reviews for this Tesco store. I've based mine on several visits, which have all been satisfactory to good. People shouldn't give one star purely based on one bad visit. Occasionally, there is a small problem here, whether it be tills, staff, parking or prices. Generally though, this is a very well run superstore.

Big store with a lot of items for sale. Lots of staff clogging up the isles doing the delivery shopping. Parent and child parking often gets abused by people without children using priority spaces.

Massive store with plenty of choice & petrol close by

I would like to thank Matthew and Steven for going above and beyond in helping my wife and grandson today. It was very much appreciated. Thank you again.

Bit expensive here but if you have their card then it Will be cheaper than you expect.

I have to disagree with the poor reviews. I have always been impressed by the service and the quality and price of products offered. I consider the Meadows to be a great asset to the area.

Had enough. They cut their own costs by closing all the tills, not allowing scan as you shop and 1 worker to cover self- serve tills. Tonight at 10pm-10:30pm I can see many workers and a queue of over 30 people trailing with trolley full loads to scan at checkout. They never went back to 24/7 and cut opening times. Also, the anti-social behaviour always exhibited without fail in the car park they do absolutely nothing about. Large groups of teenagers gather every evening staying for long hours, driving dangerously, doing high speed driving and donuts. Too scared to be anywhere near them and seen people almost hit tonight whilst crossing. How are the security team and Tesco's doing their job keeping customers feeling safe if they can't control this? No police are ever called. No enforcement is around to stop the behaviour. I guess someone has to be severely injured or get killed to finally do something Will go to other places to shop from now on.

Massive Tesco, but I wanted something specific, and they didn't sell it. Polenta... Not stocked here, but the neighbouring M&S stocked it and some much nicer products. Tesco good for basics, and if you like to queue for hours to pay for it!!!

I have shopped at this store for the last 20+ years and I'm sorry to say what was once one of the best flagship stores is now one of the worst. I agree with all the other reviews about no customer service, they can't open more then about half the self service tills at anytime. Can not keep regular products on the shelf week to week. No 'Free-From' range in the freezer section for the last FOUR weeks ! How long does it take for the nations largest retailer to fix 1 freezer ? It's not rocket science is it. Sack the store manager he is clearly totally incompetent. Sandhurst deserves better.

Needed an assistant on the self service trolley till, as bought medicine. 3 second request. Waited an age whilst the only one waded through scanning 2 abled persons entire full trolley!! I asked 3 others on the basket tills and one rudely told me she was busy. She was only chatting to another staff member!! The one that finally helped served another person before me too. I knew after the last experience I should not have chanced their total indifference again.

What an amazing shop, such nice customer service and there is always people there to help. ALOT of selection of food that isn't normally in smaller tesco stores and car park is absolutely massive. Would definitely go again!

Update 12/05/23 - they have now improved the entrance and flow of the shop. No more forced one way system, however the security don't seem to like anyone leave the shop by the front entrance and seem to want to see receipts even when they have no proof of any wrong doing to begin with. Not the best way to treat customers. Covid restrictions are over, and every other shop has resumed to normality except for this Tesco store. This Tesco has decided to keep really irritating rules and restrict the flow of people in and out of their store. Whilst next door at m&s you can freely walk in and out of any entrance. Tesco has decided that they want to be as unwelcoming as possible by keeping shutters down more often then they're open. And force their customers to walk to the very far exit even if they have paid for their goods near the entrance. It's absolutely ridiculous. It seems they like to save money on security or something rather then care about their customers shopping experience. Lately I just get what I need from elsewhere so that I can avoid having to pop in here as much as possible. Their ranges and lines are massively reduced so hard to find good varied items anyway. The picture I've taken shows just how unwelcoming the entrance to this store is. The metal gates are unnessesary and force everyone to filter in from a single direction as if we are sheep. Tesco management clearly think of their customers like sheep rather then people. I would happily change this review if I see improvements. But lockdown restrictions lifted a while ago now. And I've not seen any so far.

So many products to buy in this store and fruit and veg is so high quality will go again soon

Cafe is great lots of parking soace a solution for all

Massive. Loads of stuff and v clean

Aldi is much cheaper with 2 mins drive from this Tesco Extra

It's a nice store but a bit overpriced.

I'm not a big fan, sorry. The stores are just too big, the self check outs are a pain. As there are only a few cashiers, folk are using the SCO to put trolley loads through. Such a shame, if you're a regular shopper at tesco it's fine, but to a Newby, too big

Tesco is good but alot of things are cheaper if you have club card. Have and use mine is you forget yours. Life's hard at the moment let's save money.

Large superstore, could get almost anything. Staffs are friebdly,

Rude, can’t scan a Clubcard, and can’t correct a mistake the they made..

The service is always slow here unfortunately, as the actual store layout works great. Sat at self service awaiting assistance but watching staff mingle instead, during less busy hours too!

Did I go in on a slow day or something, there was a lot of space in the aisles and the car parking was very comfortable just as I did my shopping I was able to use the self service tills and pass out and off home sweet.

Great value and excellent choice available 👍

Good store with plenty of variety

For a extra store you’d expect amazing stock, and amazing selection well not in the Sandhurst/Camberley Extra store. No pain au chocolat, no basic vegetables, and then asked where to find laundry powders, the Tesco worker was aggressive and did not respond. Don’t really recommend shopping here.

Horrible phone answer, I’ve waited and went through all the options then I got to the end they hang up on me, thanks for nothing

Certainly one of my favourite stores. This one is huge, so bring a fully detailed shopping list!

Very busy but expected at that time.

A multi purpose shopping centre

Was expecting a delivery before 6pm. It's almost 10pm and I have had no communication from the store. Had to call customer services twice and finally cancelled my order. I understand things happen but there are no excuses for lack of communication.

absolutely shocking customer service self check out every time I visit this store. Annoyingly, I always need staff verification as I usually by my wine from here and only a few items, Staff go out of there way not to come and help you! They even look at you, see you need assistance but ignore you on purpose. Its happened so many times now I have stopped shopping here... When you finally get there attention they give a huff or dirty look. Not friendly at all so 1 star from me for till service

The new layout is horrible you can't find anything. Also far end doors are closed and you have to get out through the entrance. At least they could put a sign no exit instead people walk there and go back. I think I will stop using tesco shopping takes 30 min extra by the time you find all products.

Awful new layout especially at checkouts, got told by rude staff I was in the wrong checkout. Not clearly marked and far too many self service checkouts.

Very helpful staff, shelves are filled with stock. Clean on the floor on inside and outside + the car park. Tesco have got a chemist, phone and photo store, all in the same shop. Very good quality and excellent value 👌 offers, with your Tesco Reward Card.

I am so fed up with going to this store and being overcharged for my weekly shop, it happens so often , I always check my receipt it's a good job I do because it's normally over by pounds. I always get a feeble excuse that the cashier's wear gloves and tap in to many of the same item and that's why , no excuses , the management need to deal with this , I am sure I am not the only one this happens to. Shopping is expensive enough without all this . My last shop there 21/9/22 never again , will be shopping elsewhere at another supermarket not Tesco's 🙁🙁🙁🙁🙁

It's a good supermarket with lots of choice but the disabled toilet was a bit dirty and there was no soap in there.

Large store open long hours. Some shortages and products sold out, but generally a good selection at fair prices. Note that foreign currency desk is currently closed on Wednesdays (Sep 2022)

The restaurant is usually good for a breakfast and coffee. Today was an exception in that the breakfast I ordered was terrible. Overcooked egg and hash browns. I took it back and complained and the staff replaced it with a new plate with an almost as bad egg, one sausage and a piece of dry inedible bacon. My original order was no bacon and an extra sausage. This was not the usual standard I have found here as I visit most Fridays for the same items.

Great place to shop - shame it's so far for me to go

I have find a dead fly on yogurt top in fridge area witch is disgusting to see in big store in sandhurst, they should be more care in this hot days

Needed 2 items of clothing, in, pick up, checkout . 4 minutes tops.

Lots of new self-service tills, most of which are not working. Tried multiple times to scan item and didn't work so called for assistance. Totally ignored by two staff who stood at far end of self-service area. They just watched and made comments. One eventually wandered over at snails pace as if doing a massive favour. We then had to put up with total indifference, being patronised and incredibly rude non verbals. As we left she made rude comments about incompetent men. Great customer service Tescos!

I'm a loyal Tesco customer and I'm thinking about moving on. The cues in this store are over the top laying people off? Replacing them with machines? Not enough open tills? Money saving exercise?

Buying bulk toilet rolls. 3 lots of 12 in a pack, bulk price is £6.50 on the ticket. Go to the till for payment turns out each £7.50. Price not matching and you should put hall bulk price, you don’t even say each idea on your price tickets? And prices wrong anyway…

It a large supermarket what else can you say.

Jak to w eksra: znajdziesz wszystko

Jeremy Clarkson asked for my feet pics in the world food isle

Asda is better. Take the L + Ratio.

Busy time but they were short of staff so had to wait an age before being served the young lady on the til was friendly

Whenever i use this store (it doesnt matter what day or time) there are never enough staff on the tills. It takes 10 minutes to do my shopping but usualy 10 or 15 minutes to pay (sometimes longer). There are plenty of senior staff with headsets standing about but they do nothing to address the problem. I will be looking to take my custom elsewhere in the future

What's the point of scan as you shop when it's always shut and you have to queue to self service for ages anyway?!

This place has gone downhill so much. Used to shop here frequently but now we only go here when it is absolutely necessary. They got over 40 tills and on a busy night like today at 7pm there were only 4 tills open... and even when queues got out of hand nothing was done... there is 4 self scan areas (2 for scan and go) and only 1 of the 4 is open!?!? There was a queue of about 40 people for the self scan and not even all 6 tills in that one area that was open were available... It is also a nightmare to get in and out of the shop, they close one exit after 6 which means you're walking all the way back to the entrance, then back to your car which is the complete other end as parking by entrance is only for blue badge holders (understandable). This is frustrating because it is a massive shop and walking from one end of the shop to the other is quite far, especially because a lot of the aisles are blocked with customers that are in the qeueu for the tills. Every time I do decide to come here I'm being reminded why I haven't been for so long.

It's ridiculous that fitting rooms aren't open yet and I just asked at the customer service till that they aren't planning to open it again. That making me to go back to Tesco for third time because I've bought couple of trousers my size but both had issues so I had to go back to get them changed and pick a different at the same size which is still wrong. And that's how you lose a customer.

This is a massive store, well stocked with everything you would expect to find at Tesco and much more besides. We called off peak and had no issues with queuing or congestion, but expect this will be an extremely busy and daunting place to shop at during peak times, especially if unfamiliar with the layout. The staff were friendly & helpful and the car park is huge with EV charging points, a car wash and petrol station. Is amazing the size of it all when look down the length and depth of the store with over 30 tills!

Love going to Tesco in Meadows. Lovely and friendly staff, always happy to help. I love the scan as you shop, saves so much time. Store is always very clean and tidy and plenty of parking spaces available. 10 out of 10 from me 👍🏼

Nice place for shopping and really nice people working there. But Hot Food (Grilled stuff) is horrible and I suggest to avoid it. Almost always chickens and bacon joints are not baked enough. Many times I've seen blood inside the chicken. Today I had bacon joint that was difficult to bite - so simply not cooked/baked enough. If you buy hot food - you expect it will be ready to eat - in here you have to take it home and bake it again to get it somehow consumable. This is happening since more than year - before that it was always good, so I don't know - they try to speed up the process? Or save money on energy? I don't know. Anyway - very bad experience.

Really poor service and false and misleading information of store hours, it’s say 24hr, but every day they open at 6am.

Possibly the rudest member of staff I’ve ever met in a Tesco store ,told me to wait because she was busy scanning two trolley loads of shop at the self service till ,I will never use Tesco again,plenty of other big stores in the sandhurst area

My husband & I called into the Tesco, Sandhurst yesterday. It was about 9.30am. As normal there was the usual enormous amount of on line trolleys, in store custmers are quite a nausance. We bought 12 items, then looked to get checked out. The time was about 9.50am now. We looked for a basket only till, none were open. There were 4 tills open out of over 30!!!! There were 3 customers in front of us with huge trollley loads and at least 3 waiting behind us and this was the same at all 4 tills. I tried to speak to a man in a suit, he did not speak to me, just waved his arm towards another member of staff. When I asked the member of staff if more tills were going to be opened, I was told there was no staff available for another half an hour. To wait 20 mins to cash out 12 items is ridiculous. There is always that feeling when shopping at Sandhurst that in store custmers are not really valued. This is not a recent problem, it has been going on for years! I can assure the management of Tesco, Sandhurst, this is just not my feeling about the store, many people shopping there feel undervalued there.

Barely any staff on tills. Due to staff running round shop with huge trollies smashing into people with no apologies. Management missing when needed and when staff are on tills they have 7 costumers deep, causing isles to be blocked. Appalling really. Shop elsewhere. Management shake up needed.