Tesco Cafe - Hexham in Northumberland

This cafe in Hexham has a great atmosphere for a supermarket cafe. The staff are friendly and the food is great.

Food was lovely and staff were really helpful and friendly. We were served by John who was really good at both his job and making us feel welcome. He got on well with our 10 year old and shared a good level of banter with us and him. Well done Tesco for employing him.

A lovely convenient cafe for lunch, gluten free options limited, which is ashame, although the baked potato is good. Staff friendly & efficient & the cafe is clean & tidy!

Very friendly staff. Poached eggs a little overcooked for my liking (they were solid) but the full English breakfast my husband had was perfect.

Very nice and welcoming pleasant,polite staff. Lovely food, reasonably priced and kept very clean. Will definitely be back.

Always a friendly and inviting place to visit on my own or with the kids

I visited the café today with my two year old. As soon as I walked over to a table, a wonderful member of staff offered to go and get me a high chair, which he did immediately. I went and ordered our food, the same member of staff then carried our food and drinks over to our table without a second thought. The other male member of staff on the till was great, service was friendly and efficient. When we had finished lunch we went to the baby changing room. We found this was in use so waited outside. Another staff member offered to open another changing room for us. I have not received such brilliant service anywhere else. So so impressed. Thank you all so much you really helped me out today! What a brilliant team! X

Exceptional service, good food. Never thought to visit as I rarely have the time, glad I did.

Grate breakfast, much better the spoons!

I really want to give someone some credit here, we went in the morning to Hexham Tesco cafe and a gentleman that was on the till was so pleasant, professional, with customer facing skills that I have honestly only seen in high end areas, what a credit to Tesco for the employment of this man, he is a game changer as far as I am concerned and am sure he alone will encourage business productivity for this cafe - we will be back based on this experience alone and the food was well cooked and presented so hats off to the unseen staff in the back also - bloody good effort Tesco

We visit Hexham, Tesco cafe regularly and the staff are always first class with their service. Tuesday 21st June we went about 4.15pm and the young lady on the till was lovely. She took our order efficiently and was even good enough to bring the drinks to our table for us . The Cafe is always clean and tidy and the lattes are spot on. Would recommend.

Disappointed. I am sure there was only one fish finger in the wrap. It was a wrap in a wrap. Not sure why. Considering the recruitment is very challenging to get through. Do not understand how you can get. A wrap wrong.

Man behind till in the stripy shirt said I couldn’t drink a bottle of water (purchased in the same Tesco store) with my breakfast in the cafe. Illogical

Handy for a snack and refreshments when shopping locally

My partner sat down as I queued to buy us our lunch . After a few minutes the girl behind the counter came out and told me we would have to move to another table ( there wasn’t one) as there were people in front of me in the queue! Disgusting service , we left!

Not often that we write a review on a cafe but my hubby and I decided to give praise where it is due. We have visited Tescos cafe at Hexham twice now in the last week and the service has been excellent. The lad called John especially could not do enough for us even bringing the tea tray over to our table. The triple cooked bowl of chips were superb and the tea was served properly in a teapot each with cups and individual jugs of milk and saucers and serviettes. The cafe was nipping and clean. Well done Tesco !

Arrived an hour before closing on a Sunday and we decided to eat on the spur of the moment. We were pleasantly surprised by the quality of our cod and chips and beetroot and quinoa burger. Very clean surroundings and helpful and cheerful staff.

Not sure if the man working today is the manager but Omg his attitude is shocking he is so stressed out. One of my family went and got some shopping while we had a cuppa , when she came back the man shouted social distance he has lost the plot. He needs to chill and take some calm tablets.

Not the best Cafe in the Tesco group , staff seem miserable some tables have string around the chair legs and table base with a notice on top why not just space tables a metre apart. Drinks are standard nothing special cake was dry not much more to say really

my 3pm the all day breakfast looked and tasted liked it had been there all day waiting for someone to buy it. The beans were dark brown and very dry, the egg yolks were hard the sausages too, but the bacon was like wood competently dried to a crisp. The only thing not over cooked was the hash browns. I expected better, lets face it its not difficult is it.

Good meals and reasonable prices.

Average supermarket café at lunchtime. My husband enjoyed the all day breakfast, I had coffee and cake. Service was good and we were lucky enough to get the comfy chairs. Adjoining toilet area tiny - don't visit if there's a queue. Space wise one person constitutes a queue which leads to a whack on the back when anyone opens the door. Can't blame the café for that, though!

Whoever the gent in the Kitchen today, (06/11/19 14.20) who made my eggs royale, was,... he needs a pay rise..... Don't think I've had better since the Delauny at Aldwych. Well cooked, presented and delicious.

Went here on the off chance of getting a late breakfast. Didn't realise breakfast was served all day so two happy bunnies.

Stopped here for coffee on a day out in Hexham. The average Tesco fare was on offer. The staff were friendly, efficient and helpful. It was family-friendly and clean.

Called in for quick lunch one day while shopping. 2 of us had macaroni cheese and I was quite suprised, it looked really appetizing and it was really tasty with garlic bread and sml salad, the other 2 had large all day breakfast it looked appetizing too and was fairly big (in fact we ate at around 2pm and had only a sandwich that night at 8pm as breakfast was so filling )well done tesco !we will definitely return .

Travelled from Wark to meet someone here for tea who had asked previously what time the cafe shut for hot food. She was told 5pm and when we arrived at half 4 (after waiting in the cold for the fire alarm), we were told the hot food was off and the chef had gone home! Really arsey attitude from the staff. This cafe has never had good management or staffing. It's a shame because it could be such a lovely place. Won't keep giving it a chance anymore!

Both me and my husband decided to pop in and have a bit of lunch while waiting for our bus. We were the only ones at the till at the time and the women on the till was chatting to another member of staff. After a couple of minutes she looked up and said hello,at this point I thought great we are going to be served but she then started chatting to the other member of staff and looking at something on one of their phones. Then a member of staff doing food etc, came and gave one of them a drink which we thought she had been sorting for a customer. So after about 10 minutes of waiting with no one else in the cue we finely got served. We were ready to walk out. They literally just sat looking at a phone and chatted together while we stood waiting, we won't be going back and think it's unacceptable. It's a real shame as it has been refurbished and looks so much better.

There has been a big turnaround here. The food is much better than it used to be. We had a quick lunch here and it was delicious! Proper mashed potatoes, a really tasty chicken and ham pie served piping hot. Beloved husband had the all day breakfast, everything was really good. The hot chocolate is lovely. We did notice that when the new manager isnt around service slows down considerably, but all in all, this place is no longer dire, and the management sdhould be complimented for his efforts.

visited first before a visit to the Gaol.The children chose a full breakfast while I had a tuna melt and a coffee.All acceptable but neither child ate the bacon...dog delighted.may be an idea to ask diners which item they want .

I tried to find something good to say. Everything about this cafe was a disappointment, from the environment to the tea and coffee.

Had the cheese & pickle sandwich which was tasteless. Partner had egg mayo sandwich which was full of bitter tasting mayo and not a lot of egg. Her coffee was bitter tasting and she put 3 sugars in to sweeten it when she normally doesn't take sugar. Left it. I had an expensive bottle of Fanta. Total bill came to £9.70. Rip off. Don't go there. Recent refurbishment has not improved the sub standard tripe they serve.

The café is tucked in the right-hand corner of the building, plenty of tables. A restricted range of food, a part from the cakes. Not too many healthy option for adults, standard toasties and some sandwiches - no raps or salads on the day we were there. Small teapots so you don't even get a good brew - the cake selection looked okay but we were all after savoury lunch options which were poor. Service okay.

Was starving and needed to eat quickly... Positively the worst breakfast I’ve eaten in a long time, this ‘cafe’ has been refurbed...

I’d previously only eaten at the cafe once about 4 years ago which was terrible then and it was then leased to a company called Compass who are a national company. The cafe was recently refurbished which is nice but the food is still terrible. A miserable lady with long curly hair dressed in a dirty blue t shirt brought my food with no politeness to only say breakfast. I’m guessing it’s still run by Compass.

My friend ordered and paid for a fish finger wrap. 10 minutes later one of the staff came out, and I quote said 'we haven't got any wraps', that was it. No apology to start the sentence, and no alternative options offered at the end of the sentence. And probably no thought to go to the bread aisle and get some! My friend had to ask if they could do it in a roll, and literally that was what she got, 3 fish fingers in a basic burger roll. Not even any greenery like she would have got with the wrap. Appalling, surly staff member. Plus, another member of staff was walking around behind the counter biting her fingernails. Not a good experience, and certainly not one I'll be repeating.

Foood was cold so was the “hot” chocolate give me bad belly and felt poorly serviced was shocking dint come here

I have given this pace some pretty grim reviews in the past but recently there has been significant improvement. It's a cafe, don't expect gourmet food but the staff are, shall I say more mature, and much more customer focused. I enjoyed a pretty decent breakfast and staff were pleasant and helpful. Well done to them, for a cafe not at all bad.

This is pretty much a standard Tesco cafe but it's OK and I would happily return. There is a decent selection of drinks, snacks and food and the staff are pleasant.

Called in Tesco to get my car cleaned, as there's a car hand wash in the car park. It was going to take about forty mins so called in for brunch very enjoyable

Este tiene que ser uno de los peores comidas que he tenido. Comida para niños y palitos de pescado pollo penetrador podría haber saturado los clavos en la pared que eran duras. Resto de comida congelada. Café es completamente anticuado y sucio. Necesita una reforma completa.

came for a catch up with a friend and decided as it was lunch time we would eat. not knowing the price of anything as there way no menu up I ordered a sausage rolls chips and beans. there was very little to choose from. got through the till fast enough when the lad figured out what buttons to press. Sat down on a semi clean table and tried to cut my sausage rolls. big mistake. who am I to think it can be cut and eaten and not used as a medieval weapon to knock someone out with. when I asked if I could have somthing else I was offered a couple of rubber sausages. no refund next to no apology. think I will stick with my bottle of pop next time or go to Costa across the way.

Tuve que ir a Hexham temprano una mañana sin desayuno, así que fuimos a café tesco para un desayuno rápido. Pedido el desayuno 8 piezas, pero no hay huevos escalfados, tostadas, setas no no, pero me las arreglé para conseguir suficiente al pedir 2 de...

El personal era bastante agradable, pero lo que ofrecían no era muy apetecible. Esta ciudad tiene unos 12 mejores lugares para comer. Nefastos, esos tipos antipáticos comida en un lugar miserable. Comer aquí sólo una vez me hizo volver a examinar mi vida y lamento...

I have been there a few times recently and have found they ran out of sandwiches and had very little left - which is good - means they are selling it, but not great when you are hungry and running a bit late for lunch (like 2pm).

Paramos para cafés mientras visita Hexham. La chica en el check-out era encantadora y muy amable. El café era bastante caliente demasiado, teniendo en cuenta que era un "Café Costa". Nunca me encontré los mejores de verdad.

Arrived for lunch with my wheelchair bound mam, available was 2 stake pies, 2 anorexic sausages, 4 hash browns (better used as door stops) beans that were welded together, and dozen chips & 4 rashers of bacon that looked like they were still breathing. Mam had the chips, I went also for chips with gravey & some bread, the chips tasted powdery my gravey came in a SOUP bowl, the bread was so dry bear grills would've used it as kindling & it was cut diagonally, YOU CAN'T MAKE A BUTTY WITH A TRIANGLE SHAPED SLICE! mam had a pot of tea, they gave no milk & when I asked for some I came in a large paper Costa beaker.

Does the store ever look at the comments here, I wonder?We sometimes end up in the cafe because we meet up with friends when we are all doing the weekend grocery shop, and it's a convenient place to chat. And there is also the interest of seeing if it can get any worse. It rarely disappoints on that front...When Costa took over we had high hopes, surely things would improve. But they didn't. I don't have high expectations of food in such places. But I do expect a reasonable level of cleanliness. The whole area is neglected and dirty. The window blinds haven't worked for years, so there is no way of cutting out strong morning sun. If they would get on and repair them they might also clear the garlands of cobwebs that hang over customers' heads.There is always a tub of teaspoons and a pile saucers on the counter. I have never actually been offered a teaspoon though, and I have often been served a hot drink without a saucer. If you help yourself you are liable to have the items snatched back.On our last visit, someone wanted milk and it was supplied in a rather battered plastic beaker.You are expected to clear your own table. Which would be OK if the staff at least wiped them regularly.The staff seem sour, surly, which makes it quite funny when they address you with undisguised hostility as 'My darling'. It's an entertaining place in a way, but for all the wrong reasons.

Came here for breakfast the other day while am working in the area. manger was very warming and friendly, staff very friendly and food was very enjoyable.great value for money!

Great service, busy at the time of visit but served quickly and efficiently by the manager, chatty friendly staff

food was great but manager was very unorganized and was more involved in talking to staff about what she did on the weekend than helping the young woman and man who were rushing around...wasn't good for business as waited 20mins for a cappuccino, wouldn't recommend if its a quick stop

I've been here a few times and the food is what you would expect from cafe food. The customer service however is awful! You wait what seems a life time to be served by people who look like they would rather be doing anything other than serving you ! I know more about the menu than the people working there and also how to make a coffee. In their defence it always seems understaffed. That doesn't however excuse bad personal hygiene! I have sat and watched every member of staff touch their face and hair and not once washed their hands. The manageress being one of them who is currently serving food from the hotplate with no hairnet or hat on and hair at shoulder length. Also never washed hands once! This place is getting worse! I was told by the young lad when I asked if I could have syrup in my coffee that I can do what I want it's not up to him. And then at the till I was told I wasn't getting charged for the biscuits on my tray as he couldn't be ar**d! Honestly blown away! Oh and no syrup in coffee!

Came here for breakfast one morning while staying in Hexham, staff very friendly and food was very good. I was quite surprised that they had no baked beans ready as it was after 8am but that did not deter me as I still had a very enjoyable breakfast. On the whole great value for money.

I take an elderly neighbour shopping each Saturday morning and upon completion we visit the Tesco Restaurant for breakfast, apart from the staff are very unhappy and do not feel valued, this has to be the worst restaurant I have ever been in, it is dirty and poorly maintained, there are often food remnants on the floor which are not cleaned up for some considerable time. Staff show little or no interest in customers, food is not well presented and they frequently run out of essential items such as sugar and when asked make no apology. The work of the staff is disorganised and as a result some days there will be six staff on duty others two staff. Due ton the design of the store there are metal pillars and these do not add to the feeling of cleanliness these white posts attract dust and cannot be cleaned by the staff. This facility has to be an embarrassment for Tesco and Costa and needs an urgent deep clean.

I don't really know why they bother with this place and format. Basic cafe, food looks poor, stale and badly presented, tables were dirty and nothing about the place is appealing, how can you get it so wrong when you are a supermarket full of food and fresh stuff. Really bad!

Have been a few times and wonder why the food at best can be described as mediocre. The staff could not make it plainer that they don't want to be there and don't want you there either this could be due to them all ways being under staffed. After putting uht cream in my none to clean cup because there was milk (in Tesco) I and my friends have decided enough is enough.

It's obvious that this is a regular haunt for lots of shoppers and is its own little community. The prices are reasonable and it's a useful place to go for families where they don't want to worry about too many airs and graces.But...Frequently staff seem to be short - people doubling up doing two jobs. Often there are so many tables that are just left covered in trays and left food. Meanwhile the locked trolley park never seems to work so you have to take the trolley in with you.Some staff are more cheerful than others. This place could be a cracking little post-shop stop but it needs to get its act together.

Would not recommend to anyone, now its Costa coffee it is even worse value for money. The staff blow hot and cold in service and friendliness.

its a supermarket café so nothing special.cluttered with buggies and trolleys.some of the staff distinctly uninterested.go into town and try somewhere decent

Typical canteen style eatery with decent food and very good coffee, cracking staff ready to help in way possible. Big light and airy seating area which is usually spotless, a pleasure to come here.

After a five minute wait because there didn't seem to be any staff around I finally managed to pay for my sandwich (dry) and oder a cup of tea. They had run out of those horrible plastic milk portions and gave me milk in a plastic cup. no sign of a milk jug Why bother? the place could be lovely as a quick stop but it's tired.lazy. never again

I have been a regular shopper in Tesco Hexham for many years and have yet to experience anything good about this cafe other than to say their Costa Coffee is reasonable. Service is terrifyingly slow, staff generally hapless and food pretty grim. I recommend you try somewhere else

myself and my friend popped into the café for lunch before we went shopping. we both fancied jacket potato with tuna, at the hot food counter we were served by a very nice lady, we asked her if there was any tuna as there wasn't any in the fridge so she asked a bloke in the kitchen and he said he would make some for us but the jackets would not be ready for another 20mins as he had forgot to put them in for lunches. Looking at the other food on display we didn't want anything else (all the display food looked dismal) so we left as we didn't have time to wait 20 mins for the jackets

Despite the cafe being quiet at time of our visit around 1.15pm staff not very attentive to customers waiting. A wrapped pkt of two crumpets were opened by the staff biting packet open!!! By the time we stood waiting for drinks and for the male member of staff to concentrate on his job food cold. Latte was rather weak to but because we had stopped on a return trip to Cumbria didn't mention it.Staff obviously not trained in how to serve customers and serving food hygenicaslly nor in a timely manner

nice and cheery staff, good value and good menu. lovely staff and so helpful, toilets well kept and very clean.

Stopped here today for a hot chocolate ,the staff that where working were lovely ,I would defiantly be back .

I do wonder if tesco management read these reviews?Let's be clear, slow slow slow slow slow oh and did I say slow....It's like the worst kind of transport cafe but worse, how can that be you say? Well the staff are monosyllabic automaton, the coffee like something the cat leaves in its tray and the food simply to die for... No I mean likely to die from.Unless you are desperate and let's face it if your in this place you already are, then do not eat here!It's not cheap, it's just nasty!

After a particularly grim experience this morning, with a number of customers tearing their hair out, someone mentioned that there was a page here for reviews. I'm so relieved to find that other people think the same of the place as we do.We go there mainly because we regularly meet friends while doing the weekly shop. But partly we go out of morbid curiosity - can it get any worse? Let's just take this morning. Our friends arrived first and had ordered drinks. There was a delay for one so they were moved to the till to pay for everything while waiting. When the final cup arrived the staff refused to hand it over at the till, it was placed on the counter some little way back, so someone had to work their way back through the queue to collect it. We were told that they are instructed to do that, and cannot hand the drink over at the till even if that's where the customer has reached.Another lady asked for a glass of milk. Sorry, we don't sell glasses of milk, you need to collect a carton from the chill cabinet. There were no cartons of milk available. There were glass beakers behind the counter and plentiful supplies of milk, but a glass of milk could not be served...Last week, fed up with the assistant who insists on making hot chocolate just with hot water, I asked for it to be made with milk. I was given half a mug because the rest of it would have to be hot water...If you ask for a full English breakfast, the menu gives the price as I think £4.95. You order it, and proceed to the till. But the till does not seem to have a code for the breakfast, it's simply the sum of the prices for the individual items. You are required to remember exactly what is included, and get it to a total of £4.95 or else. The Spanish Inquisition lives on!Similarly you cannot ask for a mug of hot chocolate although that is what it is served in. You will not be served until you have asked for it according to the official terminology.On one occasion I made the mistake of helping myself to saucers and spoons because they were not forthcoming - they were snatched back, I wasn't entitled to them...I could go on about the dirty tables, the cobwebs and mess if you look up at the tops of the windows, the fact that if they have run out of real coffee you will be given instant and charged the same price.The place has a horrible fascination. Every week we meet up thinking it cannot get any worse. And they manage to surprise us, yes it has got worse.

Had to wait a long time for food. Lukewarm, Ham, egg and chips sounded lovely, but thin slice of pre-packed ham,and thin chips. Restaurant did not look particularly clean that day.

Had the misfortune to visit this cafe last week. Has the most unpleasant staff who communicate by shouting/barking at one another. Was Served some heated up food which had no doubt been left to dry up under lights. Lots of Tables dirty and uncleared.NEVER AGAIN will I darken your doors.

To be avoided even if you are starving! Dreadful food, crazy pricing, lazy staff, and don't dare complain!!! Do they have ANY management? Since the coffee is now double the price and yet another costa, why bother at all.

Lazy staff,no food,slush machine always broken,dirty tables,not helpful at all.Wont give you number of manageress of head office .