Pleased To Meet You in Northumberland

Food is really nice, service is rude and slow

Lovely food but disabled access very poor. The staff were helpful but sorry to say until the access is sorted I won't be going back

Christmas is coming and so might my drink.

Have been back and forward to RVI after transplant could not drive so went in to use gift card was told it was a week out of date and would not do anything to help that's £30 lost even if they offered half of value it would have been a good gesture but nothing

Came for my birthday afternoon tea it was amazing food and drink superb most definitely have to mention our server Anthony he was brilliant so young but just gave us exceptional quality service he's an absolute credit to your company

Our experience was fabulous the lady who served us was fantastic It was her first shift and she was great

everyone here is exceptional. managers treat their staff with respect. tina.hayley.becca.lucy.charlie.lewis.harry.Hakan. all exceptional jamie.sam charlotte great managers look after the crew. food excellenti laugh with the happy happy girls n lads. they are my little family i'm in every week for breakfast a laugh & some homely food. so all of you be happy over this festive period god bless you all n smile at the miserable customers you're worth more than that...may your year ahead be happy & above all healthy. xxx

Excellent food, what a pleasant surprise. The Cheese Soufflé to start was delicious and the Pan Fried Chicken Breast main course was nicely plated and tasty. One of the best meals we’ve had in Morpeth, would definitely return to try other items on the menu.

We booked a Christmas meal at PTMY Morpeth. The waitress was very prompt at taking our drinks order and starter. However the drinks were slow at arriving and we waited at least 30 minutes for our starter to arrive . It was a Thursday evening and only 2 tables ordering food so it definitely wasn’t busy. After the first course we waited around 45 minutes for the second course to arrive , we asked the waitress how long our food would be as it was getting late to eat . It eventually arrived, the wait for dessert wasn’t as long as the first 2 courses . The food was fantastic but the wait for food was shocking for a quiet Thursday evening. Wouldn’t go back or recommend even though the food was delicious. We did let the person in charge know when he asked about our meal and we had to get our deposit removed from the bill as it had been overlooked. 😕

Didn't get as far as sampling the food or drink, at 11.30 am Saturday told there was a long wait and they weren't taking orders

Really good staff amazing highly recommended. Food was amazing. We have a dog who was welcome can't fault it

Lovely lunch in dog friendly welcoming atmosphere.

I have just had an absolutely lovely afternoon tea with Prosecco. The food was all perfect, there was a good variety of sandwiches, savouries, scones and cakes. The staff were friendly and efficient, especially the Manageress Sam. Definitely going back for another treat.

Never had food but what a lovely place friendly comfortable good selection of food and drink highly recommend

Decided to try this place for lunch in Morpeth, as we liked the look of it from the outside. As we walked in it looked very busy and we struggled to find a table, which we thought can only be a good sign. We found a table ands browsed the menu. There was various sandwiches, cakes, and light bites on offer. My partner had a bacon Stottie, and my little girl and myself had pancakes topped with fruit and maple syrup. The portion sizes were very generous and great value for money The interior is very modern, and everywhere is clean. Staff are friendly and we would return if visiting

Dreadful experience - vegans beware - but also I suspect this just shows the overall ‘care’ for customers We have just been for an afternoon tea. Although we didn’t make a big thing of it it was for our 50th Anniversary. Booked several days ago, one standard tea and one vegan. When they were served I started to feel there was something not right. The vegan platter looked significantly less than the ordinary one. I questioned the server who said - (I paraphrase) the vegan materials are individually produced whereas the rest are made in bulk so there will be less vegan food. I sort of accepted the ‘logic’ of this but pointed out that nowhere is this said and the price is the same. Server went away. As I am eating I notice the menu on the table, so I cross check and discover one savoury, two cakes and the vegan cream for the scone are not there…… I complain. Server says he will have a word in the kitchen. After a while comes back, sorry, chef has been made aware of the error. We are offered another coffee and something from the bakery to take home. Utterly dreadful response, awful customer service, off hand and just wanted to move on. Will not be back.

Only dropped in for coffee and a scone, but very good, would probably have been 5 star but it was a flying visit and we were in and out quickly. Nice place.

Extremely bad customer service, food came out at different times, some hot, but mostly cold. "Managers" said they would come back and didn't. For a quick drink and food turned into a looooong time spending at the table.

New chef at back resturant great. Fantastic roast chicken dinner real good quality and perfectly cooked . Staff were attentive. Change music to loud need more chill, spoils atmosphere. High tea folk were having next to us was also very good will be back for both again. Well done with the changes you’ve done .

Had a wonderful experience for our daughter's engagement meal. Private room just off the bar great atmosphere without the noise! Jake was the person dealing with us. He was very attentive and made sure everyone had drinks. The food was served on time and we were not disappointed by the standard. Everyone from the party was very complimentary and we had a great night.

beautiful will be back for sure

Had a nice visit to Pleased to Meet You for afternoon Coffee. Had a bit of a wait till we got the drinks delivered to our table, but was worth the wait. Coffee's were nice, Hot Chocolate was also good, along with the caramel Shortbread. Would definitely go back. Worth the visit. Lovely atmosphere, well decorated.

Great place for morning coffee. Really good coffee and croissants. Cakes look good too but I can't get past the croissants 🥐

This place has totally turned around used to be one of the worst but now it’s the best place for food and drinks in Morpeth Service is now amazing and food is unreal Highly recommend Sunday lunch!!!

Great place. Lunched here twice while visiting Morpeth

Been here for breakfast about 6 times over last couple months. I can honestly say food is excellent. staff bringing food to you which I think is equally as important to overall experience is 1st class. 👌well done to the management who clearly understand the service industry.

Chilled out bar with a good atmosphere. Me and a friend were celebrating birthday and had tasty cocktails. 2-4-1 before 9pm. Was served by friendly barman. Went back to bar to take advantage of the 2-4-1 deal. The bar clock read 8:55pm. Was ignored at bar and was finally served by another barman who informed me I was too late for the 2-4-1 deal. Pointed out time on clock and was told the time had always been wrong. Went back to my seat but realised it was in time (according to my iPhone) so returned to bar but by time showed same barman it was 9:01 and, according to him, he could no longer put the deal through on the till. As a first time customer and a previous bar manager I think this was a bit of an a**hole thing to do which will make me think twice about returning and spending my money. That aside it’s a rather pleasant bar to hang out in, would have stayed longer and spent more money; just a shame about the one member of staff!!

Booked the private dining room for a celebration. Room was a good size and felt separate from the rest of the venue. The service was fantastic! We had a 3 course meal which everyone was amazed by.

Went for afternoon tea, lovely atmosphere. First class food. We are even taking some home with us. Our server was Lucy very cheery nothing was a bother.

Food and service has been consistently hit or miss in the past

comfortable surroundings , light lunch

Great dog friendly cafe/pub. Beautiful coffee top notch food.

Really nice restaurant in the city center. Cozy feel even though it’s rather large. Excellent food and great service. Friendly staff and a good selection to choose from.

I visited PTMY Morpeth and was disappointed by the service from a bartender with black hair, possibly called Annie or Andy. She was very rude, sat on her phone, and ignored me for a long time, even though no one else was at the bar.

Not sure what's happened here lately, I was in twice over the weekend, staff friendly but scones & cakes really dry, very disappointing 😕 I normally love this place!

Excellent professional service many thanks.

Visited here twice, as a family of 7 with a dog. The place is beautiful and service was excellent. 2 for 12 cocktails (mix and match) was a real bonus 5-9pm. We also attended for brunch, with an array of full English breakfasts and other dishes that were of great quality. We would recommend coming here for either casual drinks or a brunch meal!

I dont like putting out negative reviews but! This is a farce of a bar, if you like waiting for a long long time to be served a drink this is the place. Seriously disappointed this bar is not managed properly and hire people who are not suitable for bar work. A lots of red flags. Be warned ⚠️

With the current management this place will collapse. The name Pleased to Meet You is certainly not reflective of the management. I frequented (past tense) this bar/coffee shop regularly. It was 10:30 and whilst ordering coffee, I asked if the music could be turned down. I was told it was a bar and no. I asked for confirmation as I was taken back, so I asked are you saying no you won’t to which the reply was no. I discovered this was in fact the manager who in other words said that if you don’t like the loud music go somewhere else. I wonder if the owners know how their management team maintain good will. The pub trade is in a delicate state and attitudes like this will make people go elsewhere. Good luck with the future. You are going to need it.

1:45 Andy Mcc and the two bodyguards kicked me out after I finished my drink, that's a sign of racism and I asked for everyone's name and the license and they refused to reply. I’ll go again next week to see what’s happening. I’ll inform the police as well

Such a beautiful place we had the toastie as I had seen them taking some to another customer. The cakes looked amazing too but never tried one as we were full after the toastie And had tea for 3 plus a late The staff are very friendly and polite Would highly recommend this place 100% very reasonable prices as well

Ordered a baked potato with tuna. Looked lovely when it came but unfortunately it was tuna & red onion (this had not been put on the menu), asked to change it for beans but they did not have any. Then asked for soup to be told they weren't serving soup today. Ended up with a scone! Also got some drinks (coke and a water) only to be told they did not have any glasses. This place it totally unorganised. People getting their food but no drinks or drinks and waiting forever for their food. Will certainly NOT be going again. Weatherspoons in this case is a far better option.

Lovely fresh fruit scone and excellent coffee. Good service from pleasant staff.

1:45 Andy Mcc and the two bodyguards kicked me out after I finished my drink, that's a sign of racism and I asked for everyone's name and the license and they refused to reply. I’ll go again next week to see what’s happening. I’ll inform the police as well

Bitterly, bitterly disappointed, booked a table 4 weeks ago for today (Sun 18th August) @1530pm because we had family coming up from Norwich, Norfolk and we suggested we go to PTMY for a Sunday roast.. Got there before hand, got a table, took a while to get the menus, finally had a look and went to order.. Time was 1545 when we went to the bar to order.. Only to be told there's no more roast dinners being done, not even the pie that was on the menu.. Only options where fish & chips, burger or anything from the Brunch menu, yep the BRUNCH menu on a Sunday afternoon. .. Seriously? So we went for the roast dinners but got offered a full English breakfast if we wanted that of the brunch menu!! Absolute joke.. The Sunday menu says between 12 noon & 4pm, so why wasn't there none available at 15.45?.. We all went for the burger.. When it arrived, we asked for some condiments, 5 minutes later nothing had still arrived, so my wife went and got some.. The service was fairly poor, even when we got coffees afterwards, no sugar or anything.. I've been in there a few times now for coffee or a drink, but never food.. And It'll be very unlikely I will again, for such a lovely place, decorated great, looks fantastic.. The service and lack of food was really, really poor.. Thing is, it makes me not want to go back now for anything..

Great atmosphere, good service, not tried the food yet though 🤷🏽‍♂️.

Relaxed, serving food, coffees and alcohol. Dog friendly. We really enjoyed it.

Didnt eat so i haven't rated the food, but atmosphere and service was excellent

Forgot about our bacon stottie so that had to chase but the size of food portions was good. Bacon was nice. All in all would deffo pay them a visit again next time where there.

Went for breakfast during the week on a work day. Wasn’t that busy, ordered and waited 45 minute for food. When it arrived it was cold. Not only that, but we had to wait a while for sauces and after the third time of asking we finally got cutlery. It’s not cheap, so the service needs to be better! When we got back home, we realised that when they said the payment hadn’t gone through , it had! We rang them several times, each time being promised a call back from a manager. Which never happened. Sent an email, 6 days later still no reply so we’re doing a chargeback for the duplicate payment, no doubt will be a long wait for that. Absolutely disgusting service from them!!

Called for a drink before going elsewhere for dinner Sat lunchtime. Nice atmosphere, pleasant chatty staff. Will call in again for sure.

Always wanted to come and sit here, l had a gorgeous slice of Victoria sponge and my hubby had a yummy slice of coffee cake plus hot drinks. Will definitely go again

We booked in advance for afternoon tea on a Sunday and wouldn’t recommend it at all. We received our drinks very promptly but waited 1 hour 15 minutes for the afternoon tea to arrive. The service has been slow on previous visits to the restaurant but never this poor. The couple next to us also seemingly waited a long time for their afternoon tea. We were however offered a complimentary drink because of this. Some of the food was tasty, as are other meals I’ve had here, but it seems as though we were given left overs from what remained in the kitchen e.g., missing sandwiches, no butter for the cheese scone, majorly disproportionate sausage rolls, dry scones and bread. The whole thing was bizarre and difficult to share, especially with singular desserts. We later asked for the bill, multiple times, despite staff standing around at the bar. Upon receiving the bill, we were informed that the cost of the afternoon tea had risen by £20 since I bought the voucher in December, and therefore I was asked to pay the difference. This was resolved and honoured by a manager after a discussion, but I would’ve otherwise been expected to pay the difference due it “being updated on the website with the new price”, which I find appalling. I informed the server when we sat down that I had a gift voucher, but the price increase never came to light until the bill arrived. I am extremely disappointed in the whole experience given this was a gift for my grandma. It is certainly not worth £64, never mind the price I originally paid. This is even worse when accompanied by the poor service and food quality. There are much nicer afternoon teas out there for less.

Nice Cosy little Cafe with very friendly and helpful staff

We called in on a Sunday at 16-10pm and had a beautiful latte and then we had soda and orange from the bar there was a man on playing guitar and we enjoyed him we had been on a good long walk round the park and needed a sit down we will definitely go back

Good drinks selection with good service and good atmosphere

Great refurbishment. highly recommended

Called in around about midnight on a Saturday. The place was busy but had a vibe about it. Drinks were served promptly at the bar and the banter with the locals was entertaining and never threatening. Would call in again, when in the area.

Excellent atmosphere and top quality front of house! My experience throughout my live wedding caricature booking, providing fun & laughter at Gemma & Scotts wedding day was faultless.

Nice bar which has been nicely interior designed. Reasonable priced beer. Definitely call in if your having a beer in morpeth

Chain bar, slapped right in the centre of Morpeth in a building that was shut for years. Happy hour cocktails decent and reasonable. Seems to be trying to be some sort of late night bar, DJ on at weekends, but seems out of place these days in Morpeth. Having doormen on at 6 o'clock when the bar is empty is off putting also. Music generally poor, although I did once hear "White Lines" by Grandmaster Flash in here. Probably an error on the part of the DJ.

Went today for lunch and we sat at the far table in the window, it was extremely drafty and very cold, the lunch was delicious that is why I gave the food a 5☆. Sadly the marble table was so cold the dinner went cold very quickly which was a shame, they need to put table mats down to help keep the dinner warmer, just a helpful suggestion, next time I go back I will take my own mat. The reason I gave 4☆ for service was I purchased a cream scone on leaving, only for the scone to be squashed in a thin box (which I'm sure I was charged for) and for the cream splurt out the scone, that was a shame as the staff seemed unconcerned, they only wanted to move onto the next customer. Sadly the only atmosphere was made by a family complaining to the manager about everything, there food was late there tea had gone cold, I'm vegetarian and there's ham in my quiche, I mean for goodness sake could anything else go wrong for them. Still we enjoyed our lunch.

this bar in very bad with friends we went at 11pm in the evening as before we checked that it works until 1am when we entered at 11pm they said they don't serve alcohol anymore this made me very angry it wasn't said anywhere in their lebsite I don't recommend it I add that we were coming from newcastle it cost us a lot of money for taxis

What a shame that Pleased to Meet You have such poor service. The food when it eventually arrives is good, but the 45-minute wait for coffee and a scone is ridiculous. This has happened on several occasions. Often, the coffee arrives 20 minutes after the scone. I really like the decor, the atmosphere, it's also a dog friendly pub, but the wait for your order is too long. Please, please get it sorted.

We attended a wedding upstairs. Its a brilliant venue with great vibes.

I haven't eaten here yet, on my last visit the restaurant side was being refurbished. The bar is superb though. Its a stunning building. We'll priced, safe and relaxed atmosphere and great service. My go to when visiting Morpeth.

Great looking place but the service was disgraceful. Ordered a coffee and 25 minutes later I was asking the staff where it was. Nowhere near being made so cancelled and left. The guy behind me had been waiting 35 minutes! The place was nowhere near capacity.

Jake and a beautiful woman at the bar on Friday 25th in may were so helpful!!! experienced homophobia at the bar and had a vodka drink thrown at me for rejecting a man whilst with my girlfriend. Felt so uncomfortable and ignored by management until Jake and woman (i wish i new her name) reassured me and my girlfriend into feeling okay. Manager stopped us from being served due to self defence, but still feel so disappointed. Ive always felt safe with my girlfriend, but after tonight i feel very unsafe and wont be returning.

Great place, central, with good service and atmosphere.

A big space. Well set out woth lots of potential.

We called in on a Saturday afternoon having been tempted in by some of the food in the window. The seating area by Emily’s was completely full and, for some reason, boiling hot. My partner waited to order as I went further back down a few steps and into a larger area which had seats available. Almost immediately after I sat down, a member of staff came up to me and told me I was “not allowed to sit in the restaurant”, like I was some sort of criminal. I went back to the busy area and my partner was still being ignored at the counter despite there being no queue, so we promptly left. We instead went somewhere we were ‘allowed’ to sit in! I’ve no idea why places like this exist.

£8.50 for a tiny tartlet is too expensive so much money for so little not worth it at all AVOID HERE AT ALL COSTS service was so slow too took them a good 5 minutes to box up 4 tartlets they'd rather talk than serve it was practically empty too

Got our order wrong and the scones were old, dry and stale. Very disappointing.

Every single time we come in the tables need clearing and sometimes the staff just walk by a cluttered table and not clear it…

Lovely atmosphere. Very busy so service was slightly slow, otherwise great .

Very popular with the locals,the decor is not to my taste, looks like a warehouse bare brick ventilation pipes hanging from the ceiling I asked when the accommodation, going to open ,couldn't be given a date or estimate was thinking of having a forces reunion but needed accommodation

Love this place but sometimes, food is a hit or a miss.

We had a lovely late breakfast today. It was our first time there and it was amazing. The food was delicious, we felt the prices were great and the staff were extremely friendly and helpful. We will definitely recommend this place for a wonderful breakfast -the only criticism I could give is that it was rather cold inside today and our food cooled quickly.

What a n absolute joke of a bar “manager” couldn’t put a round of drinks together.

Very welcoming staff, good selection of beers. Very relaxed atmosphere

fabulous place we love it...food is excellent, decor lovely

Very nice bar with decent music, a large variety of cocktails 🍸 but is probably the most expensive place to drink in Morpeth and stays open quiet late

Afternoon tea was lovely, even if it was with a complicated , pain in the backside wowcher. Got there in the end.

Would avoid this place until they can stop ripping people off with extortionate drinks costs. £23.40 for two glasses of wine, the barman even tried to hide the price on the card machine when offering for payment.

We had Sunday lunch today, it was great. We had a baby, a toddler and an 8 year old with us and nothing was too much trouble. The food was staggered enough so we could chat but not so far apart that the children became restless. One of the children had several allergies and she was catered for well, much better than anywhere else where they just take off all items containing dairy and soya leaving you with boiled veg and meat. They were happy to heat a home made allergen free Yorkshire pudding and served her separately to avoid cross contamination. The food itself was well cooked, veggies weren’t overcooked, gravy was delicious, Yorkshire pudding was big but still soft in the bottom. If I had any complaint the lamb was a little overdone. My husband said the beef was delicious and the pork my daughter had was also good. For pudding we had smashed brownie which my husband enjoyed and most of us chose sticky toffee. The sticky toffee was delicious, the portion was massive and there was plenty of sauce with it too… just how it used to be! We would probably share a pudding next time. Overall, a great ambiance and lovely food.

£18.95 for a pint and a glass of wine!!!

Just had Sunday lunch it was delicious plenty meat, veggies and gravy service was excellent

Visited here last night for drinks with 2 friends. Lovely place, but quiet for a Friday night, however getting served with drinks was terrible. I stood for ages in the middle of the bar, there were 3 people serving but they all ignored me & served people who came to the bar after me. A man who came and stood next to me eventually complained & was met with obnoxious answer from the barman, full of excuses. There was no excuse, just ignorance. The bar staff need to be trained to serve customers in the order that they go to the bar, it’s not rocket science

The xmas day lunch was in beautiful surroundings the food was excellent, the service was good, pleasant staff on the day. Would book again.

The area that was booked for a family celebration was totally inadequate it was far too small over 2 areas and open to the public and very very noisy. We had a wonderfull time celebrating with family and friends. However it would have been nice to talk to each other without a struggle, it is difficult for anyone with mobilty problems to get around ,My heart went out to the barstaff .they were seriously understaffed but were very pleasant throughout .

Lovely place, good food. Can be super busy but just adds to the atmosphere

We've been a few times and always had good service. Today was exceptional service from Andy, who we think hasn't worked there very long. Really friendly and professional. This is what encourages people to come back. The food and ambience was lovely.

Fabulous staff, great ambience. Highly recommended.

Fabulous place to take a break. The setting, the atmosphere, and the service were spot on. The food was excellent, and the cakes were very tempting 🤭 Definitely recommend 👌

Probably the best Eggs Benedict I’ve had in a long time - well done; I’m incredibly fussy! Partner had the spicy sausage. 🩷 Valentines treat

Best veggie breakfast I’ve ever had!

Made my wife ill. They gave her cake that they said was gluten free, after she was ill she phoned up and they said it might be vegan but not GF then someone else denied it all and said it was gluten free. All the staff seem to be students and no direction no one know what they are doing. If you want somewhere safe do not go here try Martinos who have proper procedures in place. Also toilets are disgusting as no staff can be bothered to clean. Need some professional staff who actually care about the job so things get done properly

Lovely restaurant,coffee shop.Grest atmosphere,efficient staff.Would highly recommend

Upon entering the premises today, I was overwhelmed by the smoke from log burner. Think filter needs attention. It was very busy and there was countless items of crockery stashed on the only table available . Desperate to get away from the mayhem of clutter and odour, enjoyed the lovely ambience of Martinos instead. Won’t be back to ptmy in a hurry!

Don't go. There with a hen party of 14. Took forever to take drinks orders which came eventually one at a time. Afternoon tea, stale sandwiches, uncooked pastry on sausage rolls. No butter for scones(cheese) had to ask 4 times. fruit scones just crumbled to bits Pots of tea came after we had finished. Overpriced, staff not the brightest. Won't be back.