costa Coffee in Northumberland

Popped in today for a quick cappuccino.Have to say service by two obviously bored children quite deplorable.No customer service skills plus staring at customers already sat.Barista obviously not in a good frame of mind as banging all and sundry.Come on Costa buck your ideas !!!

Lovely service, very helpful and polite.

There were dogs in here. I understand guide dogs but pets shouldn't be in a food establishment. As someone that is allergic to dogs, this isn't good as it affected my breathing. It's a food place and dogs are dirty and they had one of the dogs on the chair. The man who worked there was touching the dogs and had them up on his work apron and didn't change it when he restarted working with the food.

Turned up on a cold wet spring morning to have a cup of coffee ….. service was with a smile and I didn’t have to wait long for my drink. Plenty of comfy seating to choose from to. It’s my number 1 choice of a coffee in Morpeth because it’s good value, good coffee and I like a rewards scheme and an occasional free coffee and

Very busy this morning, but ran super efficiently by three young girls....what a team....calm, fast, polite and 100% in control!! Great team work. 👏 (and lush cappucino!!)

Toilets were disgusting. Shame as coffee and muffin enjoyable.

First time used Costa coffee was pleasantly surprised

The place was far more welcoming prior to it’s refurbishment. It has now become very sterile and with the mostly uncomfortable seats making it quite unwelcoming. Granted it’s brighter and the latte is still very acceptable but… My job takes me all over the country and I have just spent a couple of days in the Midlands visiting clients. Whilst there I went into Caffé Nero in Newcastle under Lyme and as you can see from the photographs, comfortable chairs, and a place that was extremely welcoming. The impression this Costa gives is that they want you in and out as quickly as possible, they could learn a lot from Caffé Nero. Suffice to say, the refurbishment was a complete and utter waste of money..

The guy that served we was super friendly and helpful when I needed to know about milk alternatives, coffee was great even had vegan cream! Very tasty, toilets were clean so was the whole place, nice place to get out the rain and get warm!

The guy that served we was super friendly and helpful when I needed to know about milk alternatives, coffee was great even had vegan cream! Very tasty, toilets were clean so was the whole place, nice place to get out the rain and get warm!

Joined the queue at 4:35pm to be told stopping orders at 4:50pm for a 5pm closure since when does costa shut at 5!! bearing in mind the Christmas lights were being switched on at 5pm and the town was very busy and the staff on today weren’t that great! To have 3 staff serving on a day the town has a Christmas event on is appalling the queue to costa was out the door! We were one of the last customers today who managed to order the people 3 behind us up to the door were turnt away!

Lately we have joked about Costa having a staff prize for who can get the most slices from a whole cake. Today 8th Nov 23 actually DOES take the cake or biscuit if you like. The slice of chocolate cake served to me with my latte had to be seen to be believed, congratulations to Costa Morpeth Bridge St who I nominate for the best lets rip off the customers smallest slice of cake completion. Shame on this place, give us value for money please and STOP ripping the customers off with minuscule slices of cake.

Over priced only took the lad I support wouldn't waste my money rather have a Yorkshire tea. Than pay 5 pound for a cuppa absolute joke and people are dumb for making this greedy chain rich

Last few times I came to the bridge street Costa the hot chocolate was like water. This was a couple of years ago. Had to come back today due to the one at next being shut. Again, just a large cup of hot water with cream on. Would take it back if it wasn’t such a nightmare to get parked. Won’t go back to this branch again. All that money for a hot chocolate and they’re still too greedy to put any chocolate powder in it. It should have stayed closed and made way for a decent shop to open.

Good coffee and a great place to sit and enjoy it.

Good Costa coffee shop with friendly service and plenty seating.

Monday 29th, order food Was given the wrong sandwich (this happens) no issue they swapped it over for me. Which was fab! Today I went in to order my regular Carmel frappe, and as a apology for Monday they gave the frappe for free :) Staff are always polite and friendly. Food and drinks amazing as per. Great team

No toasted teacakes available ! Don't want toast !!

I love red summer burry I love double macchiato I love brownies salted caramel ❤️❤️❤️❤️ Staff in morpeth ,cramlington and Durham are very good

The shop was clean and tidy, they cleared empty cups quickly. They carried my coffee to the table. The toilet was clean. No problems.

Great coffee and service, decent food and atmosphere

Scruffy place, terrible service, and the lattes were cold and tasted like dirty dishwater, will obviously not return to this place.

Its a nice and cozy place. Its so comfortable that the customers were so relaxed and very chatty. My opinion though. For me it was like a home away from home

Best coffee ever and staff always smiling

Getting used to the new layout, following the refit.

Short staffed . Weak tea. Standards not up to scratch. Won't be back. My wife enjoyed her coffee.

Staff friendly but no soap in either toilet. Toilet seat half hanging off. Latte spoon not clean. Premises quite large.

Staff here are always friendly. Quick service in clean surroundings and the coffee is consistently made to a high quality.

It's Costa, not much else to say really. Decent drinks, bit expensive but ok.

Enjoyed a midmorning coffee here sat in high back chairs watching the shoppers on a busy Saturday morning. The staff here were pleasant and friendly, and the service was fast. The only reason for only 4 stars given was that while the table had been cleared and wiped clean, one of the chairs was covered in crumbs and was easily noticable as they were quiet large and I had to clean them off myself.

Yummy Cakes and canny coffee a tady pricey

Staff are friendly, can't really complain. Usual kind of Costa.

Nice servers, bubbly atmosphere and good coffees

Lovely coffee and wonderful people !

On entering I saw most of the empty tables were littered with dirty crockery and food debris. The seats were quite badly stained, dirty and threadbare. All in all, badly in need of refurbishing and quite depressing.

Nice little Costa, quick service

The usual Costa experience but with the bonus of a building which allows lots of space between tables.

Not busy lovely relaxing coffee

It's always a great experience everytime I visit the Morpeth store :-)

Asked for two large lattes and the girls joked with each other about how full the cups were. Literally soaked everything else on the tray trying to take it to the seats.

Lovely coffee shop. My wife and I bought a coffee and a bacon sandwich.

Doesn't get too busy, nice enough place for a latte

Could do with prompt cleaning up between customers... Cups/crumbs at all empty seats, and really wasn't busy.

Love a coffee cake and people watching.

It's okay nice restaurant good views

Always a good service at Costa.

Usually lovely the young girl that served us had an awful manner she asked us what we wanted and then looked away from us to talk yo her colleagues . She then looked back at us I think I asked for a latte 2 times before She acknowledged it . Then I was constantly asking for other parts of my order. Terrible customer service she seemed annoyed because we didn't have track and trace . The Two lads were lovely pleasant and helpful . The place was not busy . Disappointed quite frankly I sincerely hope she improves

Very good costa. Polite and courteous staff, very clean, lots of space, not busy.

Lovely first coffee break since March 2020! Nice to relax and be normal for once!

Busy but staff were polite and helpful. Extra staff could help the current team members

Always fantastic coffee my little treat. Staff very efficient and friendly

My son loved the new Cheese and Bean Toastie ❤

Great organisation in the shop friendly staff loads of space inside to wait for the coffee which was my first in a year and was lovely

Staff are working very hard during these unprecedented times. Feels covid secure.

Love costas coffee and of course xmas drinks are to die for

In need of refurbishment looking tired and not very welcoming .

Great team of welcoming staff. Covid distancing and sanitising with nhs QR all in place

Nice and relaxing place to have a drink and bite to eat. Quite spacious and nice staff.

The usual Costa experience. Tables now socially distanced and one way system in place.

Customer service was shocking cleanliness was shocking too

Good COVID processes with staff wearing PPE and well spaced tables. Felt very safe. Just aware that there was no encouragement for scanning of track and trace QR code that was on display so would expect many customers not to bother.

Not too busy well spaced seating

Disappointed in the adherence to COVID guidance. Tables left unattendefed and not disinfected between customers. Very complacent attitude

I have gone there for years it is a big miss this last 10 days as we in our 80s and in lock down

Lovely latte, very busy so had to stand and wait for coffee but couldnt be helped as only 2 staff on

Always pleasant staff and quality service

Love this Costa in Dobbies garden centre. Nice staff and goodies. Spacious

Amazing coffee and fantastic staff!

Staff pushing too hard on the cakes.

Lush vegan ham n cheese toastie 💚

I like there new Christmas range

Good choice of drinks and snacks

The staff are so friendly and the seasonal drinks are to die for!! My favourite is black forest hot chocolate or irish velvet cream hot chocolate ❤ the cakes are delicious but a bit pricey.

Service was a mix of good and bad, no bacon muffins by 10am (even i know what everyone wants on the Saturday before Christmas!) and the egg muffin my son had was atrocious.

Always a good experience. Relax, chill and enjoy a latte

Very busy but service and coffee as good as ever !

The food and coffee is typical of Costa but I like the Morpeth branch because the tables are well spaced with comfortable chairs making it easier to relax and enjoy your coffee.

What can I say, it's a Costa. You always know what you are going to get. This particular one is great though, service was great and the place itself is well laid out and very comfortable. Plenty of comfy seats and it feels cosy.

Latte and hot chocolate was actually cold as they were rushed off there feet! Really bad, won't be returning

I was served by a lovely American lady during my visit here. She was chatty, friendly and had a permanent smile on her face. Staff like this really contribute to overall quality of a visit.

Very poor service and very noisy.

Spacious and bright. Usual good standard of coffee and food. Pleasant break from walking around the metro centre.

Another enjoyable coffee and chat

A bit dark inside pleasent service

It's just an other Costa. Morpeth Costa is large.

Good Costa experience, always enriched with the typical aroma of strong coffee!

Always friendly, great snacks and of course delicious coffer

Filthy place ! Dirty cups Dirty tables Dirty toilets and grumpy arrogant staff who are too cool to talk to you. Dirty dishes always scattered everywhere. Anybody giving this place a good review either works there or are deluded. A handful of weirdos seem to be permanently in residence and posing about. Avoid unless you want germs and bad service.

Nice atmosphere and great coffee

Slow service in a practically empty shop only 4 other customers They had no large cups left so had to get regular

Staff always friendly, helpful and a few knew my order before I ask. 😊

Good coffee and service as usual and not too busy.

Costa Coffee in Morpeth is in dire need of a bit of TLC it's all looking a bit tatty and not a very comfy seats. It's all a bit bleak

Can't be a Costa coffee with the free people watching 🙂

Worst service ever. Came in today for a smoked bacon sandwich and there wasn't one in to cook it. And I've went there many times and had the worst service. I do not recommend.

Big airy room but several food items out of stock.

Ok but tend to be slower clearing plates away as a very popular place being on the high Street in Morpeth also a line to get served. A bit of renovation could help and no toilet roll in one of the toilets.

Good to pop in for a coffee and that is about it

Quality coffee & hot chocolate, would recommend

Nice coffee, great pastries, comfortable and friendly atmosphere .. just right for a quick break ! Thank you