Tesco Cafe in York

Food took nearly an hour to arrive with no prior warning! Have been coming here for years and it has gone downhill dramatically since the renovation. Avoid

Me and a friend just dined in at the new Tesco cafe where they have altered things and not for the better. You have to order on a screen on entering. Had to wait about 20 mins for the worst bacon baps we have ever had. they were cold undercooked and in a chewy bread bun.we will not be going there again.

Went to the newly refurbished tesco cafe, and already being hangry, was annoyed to find the automated ordering machines, having started the order it crashed so we had to start over. It took forever, If we could have just ordered from a human server we could have been sat down eating In the time it took to place the order. The server brought a full fat Fanta instead of a diet one like I'd ordered, but to be fair she did replace even though I'd opened it before i realised the error, but the food that arrived was lukewarm, and my mums jacket potato the skin was so hard it was impossible to cut it would have broken her tooth if she'd tried to eat it

After refurbishing the cafe there is no personal service. The coffee appears to have been changed which is awful. Getting extra water and milk as we like milky weak tea was almost refused. She turned round and said on this occasion as it’s quiet, so not getting it again basically . After being a regular every week knowing all the staff, won’t be going again and I can understand why all the staff left.

I’ve been using Tesco’s cafe for years but after visiting following the refurbishment the standards have certainly dropped. The staff were unhelpful, I required extra water and milk and was told you can’t order on the new machines which is why I was asking . I was made to feel like what I was asking for was impossible considering it was never a problem before. There’s no customer service at all. I’d rather take my custom elsewhere in future.

I like this café. Nice atmosphere, decor, and the drinks are decent quality.

My husband went to the new cafe. He is 76 and quite disabled. Was faced with machines to automatically order food etc. He had no idea how to use these machines and why should he!!! Alot of elderly people were there and complained as well. Staff weren't very helpful either. Typical tesco!!

Very disappointed, me and my mum used to always come here for lunch every week before the refurbishment. You used to be able to customise your order and pay cash, now you have to choose something else if you don’t like something that’s in the food (which we were told to do) and it’s all card payments. We both got a chicken wrap which was absolutely disgusting. The chicken had been left and then warmed up again , it was not made from fresh. The texture of the chicken was horrid. This was not how it used to be before the refurbishment. Safe to say we will be finding somewhere else from now on.

Went today to the newly reopened Tesco cafe had a terrible experience, ordered the caramel cinnamon milkshake thing and a chocolate milkshake arrived instead, good thing I don’t have any allergies. Milkshake had ice in it and it tasted disgusting! How do you mess up a milkshake that badly. Ordered a cheese and ham panini and it arrived without the cheese! Just ham! I complained and they remade it but by the time it arrived my partner had already finished eating his food, hate spending money for a rubbish experience it just feels a waste! All the tables around the cafe were filled with dirty plates, loads of staff but only one person clearing the tables. I used to run a restaurant, there’s no way I’d have like 7 members of staff doing nothing when my cafe was a tip giving out poor food and service! Table next to us ordered two coffee and fruit toast and their fruit toast arrived before their drinks, they complained twice and were told the drinks come from a different department! Finally the drinks arrived but their fruit toast was cold.

Went today to Tesco cafe after it’s just freshly reopened it looked nicely decorated from the outside. Ordered a caramel apple milkshake as the chocolate crunchie milkshake was sold out. Yet I received the chocolate crunchie milkshake, which I realised after I’d already drank it, not a big issue for me it’s what I originally wanted but not great if you have allergies. It all went downhill from there. My milkshake had ice in it, it’s not an iced latte what are you doing putting ice in milk! Ordered a cheese and ham panini and it came without any cheese in it! By the time I got my cheese and ham panini rectified my partner had finished eating rubbish experience. Partner ordered a large full English, scrabbled eggs were like rubber, no butter for the toast. The tables were covered in left over dirty pots and cups and old food, loads of staff but only one clearing the tables, disgusting, not looked after well. Table next to us ordered coffee and toasted fruit loaf, the fruit loaf turned up but no coffee, he chased the staff for it twice and she said sorry it comes from a different department or something but it’s coming now, when his drinks finally turned up his fruit toast was cold. Two other tables also complained they had received the wrong milkshake as well! Absolute shambles

Husband ordered jacket potato with tuna and scampi & chips. After waiting 35 minutes asked young lad to check where our food was told me food is priorities. So if someone comes in 10 minutes after you and orders toast they get served first. (surely people should served in order) this was all said while walking away from our table. Customer service is terrible. Jacket potato was dry. Scampi was nothing special.

Dirty café with rude, unorganised staff. It took around 35mins for breakfast to arrive and even then, the quality wasn't great. The Manager working there needs some form of performance management and/or training. Would not recommend.

I had a bbq chicken burger, spiced fries and coleslaw lovely and hot and tasty cannot fault. The latte was cute with a leaf pattern. Staff kind too.

Initially totally ignored at the till. When we eventually ordered, the food arrived quickly but I had the worst panini I've ever had. Barely any filling and as dry as sticks. When the tables were cleared around us they were not wiped so food stuffs were left on them which would be worrying for anyone with allergies. Very disappointing and definitely not value for money. .

Initially totally ignored at the till. When we eventually ordered, the food arrived quickly but I had the worst panini I've ever had. Barely any filling and as dry as sticks. When the tables were cleared around us they were not wiped so food stuffs were left on them which would be worrying for anyone with allergies. Very disappointing and definitely not value for money. .

All the Big supermarkets do the same BS by constantly moving there stock around from aisles to aisles but Tesco are now taking the piiss by doing it on a daily basis, I take my mother every Saturday who is 88 and it causes her extreme emotional distress to the point it is causing her depression and Anxiety to the point she is in tears, this is a lady who fought for this country in the second war, and has a heart of gold and is a retired office manager of this branch, the only reason she shops here is because she still gets her old staff discount which they have drooped from 20% to 15% so much for staff loyalty! they don't give a shhiitt about there staff or there customers. Shame on Tesco's you have become SCUM.....

Waffles were burnt to a crisp. I asked for fried bread instead of toast and you usually do it but didn’t this time and instead sent stale toast with no butter to be added. Won’t order again.

We really enjoy popping in to Tesco cafe for a breakfast !! 😋 The staff are friendly and helpful, would highly recommend!!!

Please teach your personnel to make iced mocha! I just paid for what was supposed to be an iced mocha, but it was simply dissolved white coffee with ice, nothing like a mocha

Food cold and hard. Seems like it had been sat around for ages waiting for the driver

The food, that arrived, was really nice. The chips were missed off my order. Everything else was great

Thought I would try the cafe for breakfast this morning, service incredibly slow and disjointed , I had posh beans and poached egg, toast like rubber and the egg hard.

Food was cold and greasy beans came in a separate pot but was fired in the food box so the lid came off and they spilt everywere toast was dry and burnt and everything was just cold and greasy dont order the breakfast

Stopped here on a Sunday afternoon. The queue was quite long and moving at a snails pace, not a single staff member had a smile or even a hint of life behind their dead eyes and I heard one staff member say to another "only an hour to go". Wow.....dont smile too smile too. The atmosphere from the staff just made the palce feel flat and unwelcoming. Food was OK, a portion of one order was missed off and the staff member had no idea about it even though its clearly listed on the menu. Won't return based on the atmosphere and service being slow.

Terrible missed half the order food arrived cold and late

Toast was more like soggy bread and bacon very fatty but hash brown and sausage nice

Fast delivery and delicious food thanks 🙏

It would of been nice to get the extra sausage and bacon that i paid for.

I visited on a Saturday afternoon at about 3pm. The cafe was busy with a queue to be served. After ordering I didn't have to wait long for my lattice fries to arrive but some people were waiting nearly 30 mins for their food.

Really really nice food!! Came warm and quickly! Top quality delivery&food all round!! :)

Food was cold delivery was late disappointing

Not very good breakfast Coldish staff look miserable at least when you go to wilkos cafe staff there very friendly and always hot food there come on tesco shame you need to be more like wilkos

Absolutely awful. Got bacon roll from here as Greggs was closed. £3.90 instead of £2.65 at Greggs. Tasteless chewy white bread with a small amount of fatty tasteless bacon.

breakfast not what it used to be. forgot the extra bacon (not worth jumping through hoops to request a refund, the system seems only to want to refund the whole order and it wasn't *that* bad) and it was all kind of cold. I wish you still did fried bread too.

Staff are always really nice and are always working hard. Me and my partner love coming for breakfast here! Lovely food and drink!

Went for food as kids eat free in the half term. Asked for a bacon and egg brioche with no red onion or peri peri mayo and it came with extra peri peri mayo on it! Went back over to the counter and was greeted by some woman (presumably manager as not in a uniform like everyone else) who did not say anything and just gave me a blank look when I explained I had asked for certain things to be taken off she snatched it from my hand. No apology given. Manager was despicable! One girl was running about like a headless chicken trying to clear and clean tables, and delivering food to people and do every other job with not much help from her fellow colleagues

Very good food, brilliant value

Never give butter for toast when ordering a breakfast

The strawberry milk was awful and didn't taste like strawberries. The food was decent though

Perfect from the food quality to the delivery service.

My friend treated me to lunch... Moroccan chicken..overpriced..3 strips of chicken..pile of lettuce leafs..asked for a dressing..given one satchet of mayonnaise....rice .. microwaved... disgraceful food..

Came with 2 of my vegetarian friends and one of them ordered Mac and cheese and it came with a weird lump of meat on the plate, besides saying it was vegetarian, we sent this back with minimal apology and they brought another which came in 2 minutes and was obviously the same one heated up a bit as the bottom was still cold. And no offer of refund. Not happy with the service today at all!

My order was wrong, i wanted a breakfast wrap an got sent just a small breakfast in a box

No egg and I asked for fried bread and got toast

Flat white had no microfoam at all and the sugar free syrup in it tasted disgusting. The breakfast wraps were horrible. Soggy scrambled egg, mainly fat on the bacon and the sausages did not taste right at all.

Food was nice enough but they only gave us 1 drink when we had paid for 2!

Food ok not worth the price though

One of my treats in travelling 15 miles to Tesco in York is to have a coffee in the brilliant café. The staff are so kind and attentative. Nothing is too much trouble. Thank you x

only issues were that i asked for no egg and still got sent one and the sausage was barely bigger than an inch.

Items missing, food was horrendous we had to throw it out .

gotta hand it to them I ordered this cos I could ready to find fault with it but it was great, even the black pudding addition…

We ordered food and drinks but the drinks were missing from the order.

Very great breakfast with lactose free cappuccino (which is really rare to found) arrived quickly still hot, for a good and fair price.

Ordered a all day breakfast and everything is burnt. Won't be ordering from here again. Maw Maw cupcakes breakfast only in the future.

Missing items and very small portion

Excellent quality also well priced .. breakfast and kids meals no complaints at all

Best ever - great service, great food - great delivery and total value for money

Arrived at 8.30 am with a fairly empty cafe but we had to wait several minutes without acknowledgement before they took our order. Tables were all cleared and seemed clean. We ordered 2 x all day breakfasts and the order was brought out reasonably quickly. There was nothing wrong with the meal but quality and presentation were uninspiring. By 9 am, as we were leaving, the cafe had really filled up.

Really nice breakfast, lovely staff also

we went to tesco cafe in clifton moor today...ie 21st Sept 2020 and was served the most appalling fish and chips ....the fish was a frozen one and uncooked and very watery ...my hubby had the ham omelette which was very dry and came with less items attached with the meal....he mentioned the mushroom wasnt on the plate..and by the time he got the mushroom he had eaten the meal..hence the mushroom came very flattened and dry and unappetising looking...When we tried to explain to the waitress she couldnt understand much english, which made it very difficult to explain to her...ok she offered myself a replacement fish which i declined . Shall not be eating there again

Excellent! Nothing overly fancy but what they do service is excellent. Lovely friendly staff who are extremely organised and clean. Especially in these difficult times in comparison to other cafes in the area Tesco York at Clifton Moor is by far the best.

Ayer vine con mi madre y tuvimos que gritar para que nos ayudara un asistente mientras el personal conversaba en la parte de atrás. No hubo disculpas cuando la niña vino a servirnos. En este punto también había alrededor de diez mesas para ser despejadas.

We’ve used this cafe quite a few time just lately and found It one of the better supermarket dining places around York . Very polite and tidy staff and tasty food brought to the table in quick time.

The food was good value for money and tasty. The service was very good and the staff were friendly and helpful.

Just got bacon sandwich and a latte had to take the latte back as the milk was off it appears that the milk had been left out all morning and had gone off when he tried to make another one he was about to use the same milk I asked him if he would get a fresh one out of the fridge they obviously don't put the milk back when they've made drinks also the bacon was all fat and very little lean I am diabetic and try to avoid fat also anyone who is vegan don't come here as the food is cooked on the same hot plate . It seems staff have very little knowledge how to prepare food and drinks and that if left out of the fridge will go off

When I asked if they had anything gluten free I was told that they could not guarantee that anything was gluten free due to cross contamination. There were flies on the cups on top of the coffee machine! We did not stay

Visited with family for a snack type lunch. There was quite a good choice although the service of hot food was quite slow. The latte coffees were certainly not hot . wouldn't rush to visit again.

Orderd a big breakfaat and got standerd one

Poor service 20 minutes waiting to be served 3 people walked out staff saw queue not one bothered to even attempt to serve by this time queue was out the door waited another 10 minutes for meal to arrive and even then the order was wrong Will not be using this café again

The burger was microwaved, to me that’s not cooked fresh and the poached eggs were also microwaved as you could clearly see when they were in the shape of the mould. Burger was like rubber and the bun hot and soggy, eggs were inedible.

Good standard and cheerful staff

Overworked single person serving, whilst 3 others watching, 35 minute wait for a simple breakfast with 2 hungry kids going slowly nuts. Had to clean our own table area. Considering the competition between stores, you would expect better. Just fix, the staffing, food quality and cleaning Please!!!

Plenty of seats, but they only have 3 high chairs for babies. Last 4 times I've been here I've been unable to sit my son in a high chair because they're all in use. I've pointed this out every time and they don't seem to do anything about it. Seriously, it's a big cafe, just get a few more high chairs!

What a shambles, this is the 5th consecutive Thursday evening now that we have not been able to get anything to eat, there is always an excuse, friers leaking, not working or just switched off before the cut off time for cooked food (6.00pm) we arrive at 5:45 pm So now we will be going to Costa coffee. Avoid Avoid Avoid.!!!