Tesco Cafe in Dover

Missing items, freezing cold, dietary requirements completely ignored

We was very disappointed with the service here, we waited 30 minutes for our breakfast while others who had ordered and payed after us got their food first. The vegan breakfast was a disappointment, the sausages were so hard, the mushroom was thick with oil and the tomato was meant to be roasted but wasn’t. Not one to complain as I know what customer service can be like but there was no apology nor urgency. Even though there was two sausages brought out to replace the hard ones, the staff who brought them over had attitude and was not sympathetic at all. Will not be coming here again.

Waiting half hour to be told ran out of jacket potatoes and no apology was given, refunded in the end and not going back again. Poor customer service

Waiting half hour to be told ran out of jacket potatoes and no apology was given, refunded in the end and not going back again. Poor customer service

Just bad service, avoid. Worse Tesco we've ever been to for breakfast. Inaccessible, well undercooked food, burnt and undercooked sausages, tiny pot of tea half filled, some watered down coffee, only good thing they had an elevator for the less fortunate as it is above ground in the opposite corner from the entrance. We will remember this one a long time.

Just bad service, avoid. Worse Tesco we've ever been to for breakfast. Inaccessible, well undercooked food, burnt and undercooked sausages, tiny pot of tea half filled, some watered down coffee, only good thing they had an elevator for the less fortunate as it is above ground in the opposite corner from the entrance. We will remember this one a long time.

I ordered 2 breakfasts and both turned up with snotty, slimy eggs. The cutlery was filthy and the glassware was disgusting with a previous drink stain. Wasn’t happy. Won’t eat in here Again😡😡😡😡😡

ordered 2 big breakfasts and only delivered requested refund and ordered again but it was declined! hardly a big order couldn't even get that right!

Went in as I was having a day put with my grandchildren. Food disgusting. Service awful and restaurant was dirty and tables full of dirty plates etc.

Was an absolute shambles. Was 40 minutes late. Arrived cold. Was missing beans from the order. Toast was stale. Do not recommend at all!!!!

an ordered breakfast muffin was missing and they forgot the beans for the breakfast.

After a 30 min wait to order food and drink and then another 30 to receive our sandwich. 4 members of staff on an absolute go slow. Tables not cleared and floor full of food. It wasn’t that busy but staff untrained and uncharming. The very dirty card machine didn’t work properly and had to check my bank account to make sure only one transaction occurred. We arrived and started to queue at 12:24pm, sandwich arrived at 13:29 pm but only after I asked if they had forgotten. We will never come back here. Bad show Tesco.

Not sure why the review are soo bad on here. Order from here regularly and it’s lovely; had two kids goujon meals and they tasted amazing, also order a blt. And it come looking like something you see on a tv add! Very happy!

The chips were all cold the burger bun was hard at the bottom and my drink just tasted like water I would acc like a refund on that my food was 2 hours late

Nice tasty food, will order again

More than one hour and a half for delivery. Food was luke warm. Shocking service

Food was hot, paid extra for bacon which was missing.

I visited this cafe recently inbetween shopping and found the staff extremely rude, no eye contact and looked extremely uninterested. Tables were a mess and staff wondering around walking past tables that needed cleaning, I took my own tray and empty cup and plate, plus the tray on the table left from previous customers to the till, after I finished. I watched the staff look over as I sat down, so they must of known it needed cleaning. Not a good service at all, would give 1 star but the coffee was nice. I wouldn’t recommend it.

All food arrived stone cold. Took forever to accept order/for driver to deliver.

Tbe meal would have been great bit it was cold and inedible and the driver sajd he had many drop offs to do

Coffee spilled in bag . Food all covered in coffee. No food and no money back so far.

Ordered lattice fries and a panini! they didn’t have lattice fries so i didn’t get them and they subbed it for seasoned fries however whoever wrote the note on my order was beyond lovely and gave me an extra which was a brownie. Thank you so much i wasn’t expecting that even if they had just wrote on the note woulda been perfect so thank you so much! 10/10 food always.

Lovely food, great service, clean, value for money

I've seen more life at a graveyard than i did behind the counter at this café!

Staff amazing and helpful food is lovely and all my family eat it

Amazing food, arrived hot and all well cooked excellent!

Food was late but through no fault of the driver, food otherwise good not great

Asking for scrabbled egg and got fried, very chucked together. Fried egg popped all over rest of breakfast so now won’t be eating of it. Waste of money.

Bearly warm and bearly cooked, properly the worst breakfast I've eaton ,snotty eggs cold enemic bacon and barley warm sausages and want best part of £15 for 2 of us for the privilege uncleared and unwiped tables there was a few people in their but no way way it busy there's no excuse come on tescos sort it out

Went to tesco dover for some shopping called into there cafe for bite to eat ..no sanitiser ..no lift..food under most of the tables..could only just eat my heated up hot dog sausage..toile a mess would never eat in tesco again this was my first and last visit.

Food took so long to get here it was cold. Not great.

They didn't give the driver any of the food just 2 drinks for a £26 order. Driver went back and told them then they sent it back with him and it was missing 4 items and 2 eggs weren't cooked

Egg over cooked, bacon under cooked

Friendly driver, on time, food ok but nothing special.

Our food didn’t come, it was just the drinks, we drove to the cafe ourselves to get our food, and then realised when we got back they had given us the wrong order no vegan breakfast 3 wraps with meat in them So now don’t have any food Really bad

Order never came , worst experience ever

only 1 of the 5 orders came , appalling

Took my son there the other day for a little treat because the school run. Explained he had a dairy allergy and asked if that had any vegan options. I wasn't offered 1 but a few different ones. Cakes as well and sandwiches, i was blown away with how many choices we was offered as money other places we get given 1 or 2. Definitely be returning. The safe was caring, kind and understood their stock what to offer

Grand daughter thought it was good.

Poached eggs on toast, bread was like cardboard and the eggs hard boiled, very dissapointed as have always been satisfied on previous visits

Hot food was packed with strawberry and cream cake of which two were ordered only one arrived. The cream had turned into liquid .. it was disgusting, had to go in the bin. Also no coffee delivered by another extreme rude delivery man. Just eats delivery men are ruining the hard work of those that make the food by ruining it and the delivery men insult the customers if they complain about spilled drinks on food and damage caused by them. Sort it out just eat, I’m beginning to think you hire the lowest of the low to represent you.

C' mon Tesco I'm not a Vegan but my wife is and we've noticed that there's not as much to choose from! Staff were really good and always have been! I wonder if you'll respond ?? 🤔

Could do a little bit better the hashbrow was a little soggy and the bread beans cold

no extra bacon or black pudding

I did not receive the correct drink

Abrupt delivery driver & food freezing cold!

Hash browns were soggy eggs dry very disappointed with this order

No condiments, food was slightly cold

Nice Tesco I expect... I hope to visit the café one day... The nearby train station, St Martin Mill (prov.), provides transportation... ENT

none of my requested sauces were included

Under cooked ... staff seem asleep ... no hygiene staff dont tie hair up seems staff dont care ..dont bother

Delivery driver showed up late and delivered the food to the house next door, even though I had provided the correct delivery address. He got our neighbour out of bed who was about to throw the unwanted delivery in the bin, luckily I heard the driver chatting to him outside so popped out and got the food from my neighbour, it was cold and the toastie was rock hard. The breakfast was also cold. It said the order was picked up but the map showed he had stayed in the same location for 15-20 minutes despite having already picked up the order, not sure if that was a technical error or not. Definitely not great service at all!

Food was okay, didn't do what was asked. Cheapest cafe in Dover which is a bonus.

Turkey feast panini had no sauce inside, goats cheese panini delicious

Friendly staff but food disappointing overall, fish was very poor, chips were nice and mushy peas were average. Expected better, drinks are pricey as well! Morrisons cafe definitely miles more reliable!

Missing item! plus changed another item due to not available without asking and food was late so Stone cold

Food is normally lovely but was disappointed to find they don't serve hot food over an hour before the closing time

The food was great and coffee was still warm was good idea for breakfast well packed and presented and tasted good for a fast food breakfast definitely try it again 😉

I only looked at the reviews on here after ordering and they didn't give a good view. I personally had a very good experience excluding that the food arrived late. It was packaged very well and arrived hot. An item I paid extra for was unavailable so they gave me a suitable substitute. Everything seems to be cooked well, egg yolk was still lovely and runny and the bacon was well cooked but not too crunchy. Also I highly advise their gluten-free brownie which is super soft and buttery and much cheaper than the normal brownie.

The food was awful it was cold and generally just didn’t taste ver nice.

Egg was undercooked and food turned up cold. Bacon was burnt and wrap was poorly made.

Excellent food, fast delivery, food was hot. Vegan breakfast was lovely

All the extra items I paid for are missing from my order! Completely ruined the food and it was cold when it arrived too

Arrived at 1pm today, Monday. Not at all pleased that lift is still not working, or not in use for whatever reason, been like that for 2 years, not at all helpful when you have shopping and children with disabilities needing to use the lift, not disabled friendly, it’s actually against the law not to provide suitable access. Cafe 2/3’s empty, yet waited 30 minutes in line just to order food. Staff seem unhappy, extremely slow at processing orders. Food arrived 52 minutes after ordering, portions ok for value, positive is that 2 children eat free when having adult meal. Just a shame about how long we had to wait, children really struggled, more staff or more capable staff is needed. I’m extremely surprised at how long it took for 5 basic meals to be prepared and served. Toilets not clean or soap available. Cafe tables well cleared and cleaned, but should be as hardly any customers sitting at them. A disgrace really, not a good experience!

Wont send missing items Hard to contact Disappointing

Fair food. No match for a greasy spoon but nothing much around other than fast food.

Food was appalling, egg, bread and hash brows were like rubber. And sausages cold

Lovely breakfast shame no butter for my toast

Easy to order quick delivery food amazing

wonderful food wonderful service

The breakfasts were lovely, the tomato salsa in the wrap was disgusting though. The chocolate milkshakes were warm and half full for £3.75 an absolute rip off and they gave me the wrong muffin. would order again just a breakfast but nothing else.

Very nice breakfasts and packages well for delivery

Really tasty breakfast & wrap Will definately be ordering again thank you.

Was better then what I fort it would be was faultless nice and hot tasted really good 👌

Was luke warm no butter would help if you knew what was in the breakfast ie no mushrooms

My drink has arrived half full after paying £3.15 for it.

We had breakfast here today i can honestly say it was the worst breakfast we have had ,my husband had the mega breakfast which was stone cold and I had the salmon and scrambled egg bagel the eggs were cold and the salmon was black and tasted disgusting, we will never go there again for food .

Although it was 3 miles away, food was still hot and tasted good. Would use again.

Really good service. Friendly delivery man. Great food!

Amazing! Definitely will order again! Best fry up!!

There is plenty of seating for any age group and people in wheelchairs chairs and larger groups. The food is always hot and brought to the table by the kindly staff. There is a great variety, even for little ones. But the ALL day breakfasts are an excellent buy. We often sat in the Cafe and had pipping hot coffees before we did our shopping. There is a lot of Parking and Blue Badge Holders are not forgotten.

Nice food, friendly staff and clean environment.

Possibly the worst tea I have ever tasted.

Tried this cafe a couple of times but wont be using again in a hurry.Food is of a poor standard and drinks always arrive luke warm. Tables and floors look like they need a good clean.

Not a great breakfast. Two eggs, both hard and one broken. Disappointing.

Me and my partner were going for a change today instead of sitting I your regular greaseball cafe. Both wish we didnt. Not only waiting 10 mins in a que. I went for a crate your own breakfast and my partner had the big breakfast. Paying 1 pound for 1 slice of bacon was just a rip of from the start.. Waited 50 mins for this breakfast 2 pots of tea later.. Youd thought for a multi billion pound business they would like to promote their food with the tescos finest but not. More like tescos savers stuff. Hash browns tasted like raw onion. Now hash browns are my favvv. Cheapest looking sausages and my scrambled egg tasted like water. Dont even get me started on the state of the bacon.. Sorry tescos but my visit was not great and we deffinalty will not be coming back. If I could give minus stars I would

Food was bad. Hash browns were dark inside as if they had defrosted long before cooking, bacon was dry as if it had been on a hot plate for a long time.

Always a really good service as staff are really friendly.. Genuinely lovely people. The breakfasts are good. Not excellent but then again it's not a restaurant. Marks out of 10 would be a good 7. For food. Mark out of 10 for staff would be a solid 10

Working nearby I often pop in here at lunchtimes and have a cup of tea or coffee and read my magazine. There are many table and chairs a few comfy sofas and newly opened toilets. I occasionally have lunch with a friend or meet here for breakfast at a weekend, the food is always tasty and freshly cooked. Very good choice of food too. It is out the way and a few people have said to me they didn’t know it was there... back of the store on the left hand side by the cereals and go up the stairs or lift.

While the food was well cooked, tasty and had a good and varied choice, the staff helpful, the café was let down by chipped tea pots and cups, grubby trays and cutlery! Service was quick, but it wasn't that busy, and there was plenty of staff

No toilets at the of this visit

The service was good and the food was reasonable. The facilities are good, clean and smart. I was a little disappointed that they could not provide my choice of breakfast as they had run out of poached eggs, which are bought in pre-cooked. I ended up with a cooked breakfast, which was reasonable for the cost, although it promised roasted tomatoes and they were definitely from a tin.

It's better than the hornchurch cafe

I'm not sure how Tesco manage their coffee shops - just part of the store or with a franchisee. I think it's the former and what you see is what you get. One of those cafe's where the poached and scrambled eggs are, I think, bought in that way and a lot of the food is straight from the microwave. Having said that, the staff are always friendly and the coffee is fine. They've tried to vary the menu with more healthier options and given that it is usually busy at lunchtimes, is evidence many people are happy to eat there.

Friendly staff good choice of food + drink also cakes etc aswell

Friendly staff good food plenty of choices 2 choose from

For a Restaurant in a Tesco it was tasty. The Macaroni with Cheese anderen Garlic Bread were pretty good.

1/2 wait for a toastie which only needed toasting, it did taste nice however. Cuttlery look hard to find the clean variety..3 stars due to taste..

Better than most of the Tesco Cafes

Very reasonable friendly place to have a coffee and cake.