Tesco in County Durham

I am very disappointed with the visit to the coffee shop, I was served a cake, dry and looked like it was a month old, when I pointed out its freshness, I was served another equally dry one + 2 cubes of butter

Lovely friendly staff, so helpful comforting atmosphere, great food, great prices and lots of variety. Love this Tesco Cafe.

Ordered the fish finger baguette to find 1 fish finger finger sliced in half and split between the whole baguette this place used to be on point gone right down hill

Really disappointed in our visit to Tesco’s cafe today, we ordered beans on toast and eggs which took nearly an hour to come. When my partner approached a member of staff to ask where our food was, she rudely said “if it’s about food, it’ll come soon” when served our food, the staff member did not apologise for the delay either. I can’t believe it would take almost an hour for beans on toast and some eggs… worst of all after all that wait, the food was lukewarm and not tasty, I know it’s a Tesco cafe but it’s not hard to make either of those meals and to be polite.

Absolutely horrendous going to automated touch screens……whatever happened to personal service, this is based on the fact that i like very weak coffee, i now can’t have it my way🙄…..certainly won’t be going back to this tesco cafe…….only hoping that not all of them end up like this one at Durham!

The American lady was extremely polite but little can be said for the cafe its self. They made it all cash free as well as putting self serve tills in which don’t update to what they have sold out of. We order had to wait for the drinks to come then be there ld that every bit of food we ordered was sold out and when she came with different things they were dry and discussing. As well as the car it self has gone down hill very dirty and takes sticky

I usually go for coffee or coffee and breakfast 2-3 times per week. Staff are friendly. But now they have gone cashless I can't order coffee or food from a human it's all machine. No I don't want to order by machine I don't want to pay by card for a simple coffee or juice for my daughter it's ridiculous. I'm no paying by card... Cash is my way.. me and many others Walked away today. We should have a choice of how we want to pay. Machines just putting people out of a job

Went to the counter and some random blonde was speaking as spit flew into my face. I told her about it and she smacked me clean across the face. I grabbed her and put her in arm bar because who the flip does she the think she is. Anyways im now serving 23 years for 1st degree murder. Overall, bad cafe

I come here allot. Food is lovely and so well priced but what makes it the most is the staff they couldn’t be more helpful and so warm with everyone. Definitely recommend

I have ate at this cafe a few times now while working in the area, I always get poached eggs on brown toast and every time I have got it the eggs have been soft and runny on perfectly toasted brown bread, you always get a smile with your service and to be honest they are proper lovely nice people, by far one of the best Tesco cafes around the north east, trust me I have ate at them all

Freezing cold food and small portions

Staff always friendly recommend the chorizo breakfast eggs.

Very nice staff, food is good and at very reasonable price. Be aware for the business hours. Sunday close earlier then expected.

Worst all day breakfast we have had in a long long time. Sausage rock hard, egg overcooked, hash browns poor quality. Sainsbury’s do a far better breakfast for same price and includes mushroom and tomato with substitutes if required, and always served with a smile. Tesco staff seem to have couldn’t care less approach. Where has the old Tesco Durham gone?

The staff here are fantastic. I visit regularly and am always struck by their kindness. They know I am disabled and they bring my hot drinks to the table for me if I am alone. I am quite immobile and tend to be a little unsteady. Wendy and Ryan are particularly attentive.

My husband and I had breakfast here yesterday. It was all fairly average and the portions seem smaller than ever. One sausage, one rasher of bacon, a few beans, an egg and a hash brown. Half a tomato as an added extra was 99p and one mushroom 99p!!!!!!?!!!!!. My husband had no butter with his toast so he asked a staff member for butter, her immediate response was there will be an extra charge! She then gave him a butter portion when he said he didn't get any with the one slice of toast. It all came to £17! Two breakfasts one tea and one latte. My husband asked for mushrooms instead of an egg and was still charged despite taking the egg off. Will not go again, feel like Tesco is ripping customers off in any way they can. Keep your breakfasts Tesco!!!

Very tasty breakfast .friendly staff .good overall.experience

staff was very polite and respectful

I visited the cafe for a cuppa and a cake. I asked the member of staff if any of the cakes/sweet treats were gluten free. Her reply was that they were not allowed to say!!! She said I would have to look through the allergen booklet behind the till. As I didn't have my reading glasses with me, having not anticipated needing to read through a small print booklet, I was none the wiser. I don't understand this policy of "we are not allowed to say", and have not come across it in any other cafe I have visited. Surely, knowing that increasing numbers of customers are gluten intolerant, Tesco would be able to educate their staff to give a more appropriate reply? I was extremely disappointed.

Great southern fried wrap with tea as always. Had brief chat with lovely young girl who was cramming in as many shifts as possible b4returning to uni in October . GR8

had a combination of the katsu curry and the toasted goats cheese sandwich's the food on the whole was good but we felt it was a bit pricy

Just bought a sandwich from Tesco in Durham, can't believe the poor filling. The producers of these sandwiches should be shot, filled at yge front to make you think its well made

Visited the cafe when I was in store and I was pleasantly surprised to see a new and improved vegan option - the beyond burger. The burger was lovely and came with salad and chutney, with fries that had peri peri salt on them. I also had a late, which was also really nice.

Staff was very nice women and man but that’s out of the window now as I’ve just got a vegetation sausage muffin from there it was froze still really disgusting turned my belly I was thinking why did it take so quick it was hard frozen and one was half cooket it’s a disgrace

I reviewed Tesco Cafe at Durham favourably earlier this year; my opinion has changed since then. The place has deteriorated out of all recognition; and, no, it can't all be down to Covid. Most of the staff who were there when I last visited have now left. Their replacements are casual, rude and slapdash, with a take-it-or-leave it attitude; teas and coffees are dished out by an unsavoury looking, surly, very overweight individual with tattoos, who could do with a shave and a good deodorant; the food is either burnt or cold. The place now has the ambience of an old fashioned transport caff. I won't be back.

Tesco cafe never fails to dissapoint with their drinks, every single special drink or limited drink always under delivers or over delivers and tastes way too sweet or way too bitter with their hot chocolate with layer of oil on top and their "iced latte" just being bean water. Only good quality is the atmosphere and furniture.

Breakfast was awful. Definitely not worth the money. Cheap single small sausage. Bacon appeared to have been deep fried and was covered in black bits. Egg was fine. Would not go again!

Great friendly cafe, love the coffee.

I go there regularly for a coffee and sandwich; the staff are always friendly and helpful, and the coffee/sandwich is always as it should be. It isn't the Ritz hotel, but, for what it is, it's excellent. I wonder what the people who have posted unfavourable reviews expect for the money?

Very nice service. Take away cup of tea.

Breakfast nice but cold! Coffee didn't come till I had finished my food. Disappointed

Tescos cafe is one of the best for all day breakfasts. Foods great:) Came here today Wednesday and its still half price right through 8am til 5pm! Great offer! Thanks!

Very basic if you like basic food but nice coffee

Nice to go again lovely food and well priced

Decent very quick service and food very good We walked straight in which was out fault caused a bit of disturbance Great prices

Went to this cafe today and found that not all items were on the menu and the food was awful, microwaved rubbish, rushed of our table even though I hadn't finished my coffee, the young girl was nice and made a great coffee but the rest were sour and gave an overall bad experience

As previous reviewers have stated, this is a supermarket. It's not a Michelin five star restaurant, so the review should l reflect that.. I have used this on several occasions and have always found the staff professional, courteous and friendly. The lunch I jhad today was the cheese burger with chips, freshly cooked, quick and excellent quality,better still it was half price thanks to rishi sunak. Overall a pleasant afternoon.

It was nice to get a coffee while out and about staff very helpful and friendly at this time we find ourselves in

Brilliant food and hot drinks. Highly recommend.

Excellent service from the staff

Lush chocolate and salted caramel cake

Average supermarket cafe, meal was not impressive

Not been for a long time as it was poor, quick bite today good quality, tasty and surrounding clean and smart big improvement.

Surprisingly good breakfast - definitely a good deal. Also changed fried egg to scrambled upon request.

Good service, nothing negative to say. Always visit for a coffee and snack. Pleasant surroundings. 😊

We have been here for breakfast numerous times over the years, we called in this morning and were very dissapointed in 1. Service 2. Breakfast was truly awfull On arriving we had to wait while the lady finished her personal conversation with another member of staff, she was the only one in a white shirt. Breakfast arrived after a while and was cold, 1 tiny rasher of bacon if you could call it that, sausage well im not sure if it was or not it looked like a little chipolatta ! smallest fried egg ive ever seen and half of a squashed tomatoe, greasy fried bread with greasy undercooked hash browns Ohh and brown water masquerading as coffee ! Perhaps they are recouping the cost of refurbished toilets ? roses on the table ? really just serve a decent breakfast please like you used too come on ..... untill then we wont be back

Not nice at all very expensive wont be back at these prices.

Ordered our chips pies stone cold in the middle chips we're okay

Nice place for a reasonably priced meal. Good food

Probably the worst capuccino I've ever had, apart from the last time I had one here. I thought I would give it another chance .MISTAKE. No care taken when pouring. The milk had not been frothed enough and was just slopped into the cup. The server didn't take any pride in what she was doing, it was just a case of "here you are get on with it". When she pushed it across the counter and I gave her a look that obviously conveyed my displeasure, she just carried on, no understanding of what I was expressing. Needless to say I won't make the same mistake again.

Been here before, breakfasts can be good, however I want to complain now, about the male staff member with blond/white hair and silly haircut. His attitude was disgraceful and he shouldn’t be in customer care of any description! I arrived at the queue and we ordered. Unfortunately there was a computer glitch, and although the assistant tried and tried, the cash machine refused to place the order until about the fourth attempt. By the time we had paid, the coffee we had ordered, had been on the counter waiting for us, for some time, and somewhat colder than expected. My wife had a ten minute wait and still nothing arrived, I having opted for a sandwich bought and brought up from downstairs. My wife was starting to get a bit fed up, and so went to complain after she noticed people after her in the queue getting served. I’m not sure what position this man was but he made excuses for the lateness of her hot sandwich but given his due he did chase it up, and arrived with it. The sausage sandwich was warm the plate cold, and by this time her coffee was stone cold. Asking this man for a replacement coffee, he took the cup and saucer and then disappeared off the face of the earth. After another ten minutes wait, my wife had to get up after finishing her sandwich only to discover he had gone, but once we had explained to the waitress she immediately ordered a coffee and brought it to our table, where I too was asked if I needed a replacement! I’m just flabbergasted at the mans attitude and think he needs retraining.

Clean friendly and good selection

Acceptable breakfast but not great....sausages were particularly poor.

Eggs royale for a fiver. Friendly staff. Clean. But the hollandaise is straight out of the fridge and the spinach is raw straight from the packet. I could moan but it's Tesco, there's a queue, I'm starving and I CBA

Often go to the cafe but was very disappointed with the service today by a member of staff I didn't catch her name but she had blonde hair The other member of staff Ryan was serving us then the other member of staff as above came and took over and put her dinner through before he had finished our order. I work in retail and I always thought customers come first before staff. I think she needs to learn customer service. The time of my visit was around 1ish.

Good breakfast and lunch options. Good range of items available same as most supermarket cafe's. Prices are good and drinks are quite good. Staff are good with any special requests (stuff for kids bottle warming).

I enjoy calling in for a coffee and a snack. I always find it a nice atmosphere and the service is always good

It has been a while since I visited The Cafe situated within the Tesco Extra store in Durham. Sadly little has changed it still offers basic food at a fair price. Bacon sandwich served on bloomer bread with a pot of tea £4. On my visit there was no warm welcome from staff and no newspapers available for customers to read. All in all, if you are desperate for a snack then The Cafe will meet your needs however personally I would look further afield like Chester’s only a 5 minute walk away within a shopping complex.

Alright not the best but I would go again

Went for breakfast as I needed some shopping and thought I’d save myself cooking. Ordered Eggs benedict and a cup of tea. Came to £6.50. When the food came out I noticed that the hollandaise sauce looked a peculiar consistency. I tasted it and found that it was cold and had been made from a concoction of mayonnaise salad cream and lemon juice. Absolutely disgusting. Not the hot buttery creamy sauce that I’d had elsewhere in the past. Very disappointed. Even more so as I took a bite and then put the cutlery on the plate and moved it to the other side of the table hoping someone would come over to ask if the food was ok. I made eye contact with an older lady and a young brown haired boy who worked there on multiple occasions and neither of them came to see what was wrong with the food. I didn’t want to call them over as I was alone and didn’t want to cause an awkward scene. I asked the girl who had served me at the till what the sauce was made from, on my way out, for her to patronise me by asking if I had never had it before. Won’t be returning.

Really bad. Had the breakfast. Sausage was average, egg ok, hash brown was raw, toast was burned so left that and bacon was tuff like it had been kept warm for 3 days. Coffee tastes like the time I accidentally drank from ullswater lake.

Top quality breakfast at a reasonable price.

The bacon was undercooked, sausage the cheapest of them all and nothing has any flavour

Expensive for a small portion, gravy is too thin hair found in meal and service is not up to standard. The only thing we will come back for is hot drinks.

Got a breakfast ...saus n hash brown piping hot rest was stone cold...worst breakfast i had .egg was like a boiled egg bn stood that long.no butter on toast

Tesco cafe is a busy warm place providing wholesome food catering for all ages. The menu and price of food is what you would expect from similar cafes. The service is adequate but not cheery and friendly.

Popped in to the redesigned cafe after being in store. Self serve drinks are gone and replaced with bottles. Appalled is not the word £1.79 for a 500ml Pepsi which not 300ft away is 2 for £1.00 We were the only people in and took 10 mins for 2 panini's to be warmed up. Panini was stale and salad ringing wet. So gone down hill.

Hey, it's a supermarket with a cafe, I wish people would remember when they are reviewing what the bench Mark actually is that are marking against!First of all the food is fine, it's cheap if you're on a budget and have wailing kids to contend with and it's got a reasonable kids menu with loads of healthy options. Staff are great and nothing is a problem, recently changed a meal because my fussy little son didn't like it!! Not many places would do that. Pop in for a cake and a coffee, I think it's great!

I have not eaten here so cannot comment on the food. However, our cappuccinos were ok and the upstairs cafe is a pleasant place for a relaxing break while shopping at the store.

Having called in to tesco nearly every Saturday after the grandkids football game for something to eat in the cafe at Durham, the lads wanted toasties for a change last week, I asked if they all came with cheese, and was told one could be made without, happy days, yet this week when I asked, it was a no, because everything is already made up already!How fresh is fresh,and just how much work goes into toasties?

We visited here just because we were round the corner and thought it would make a nice lunchtime treat, however we couldn't have been more wrong, I had a jacket potatoes And a few bits of leafy salad which was poor and the mrs had a piece of lasagna with had been microwaved to death, chips were extra so she didn't bother but wish we had as we were both still hungry, value for money was poor, they put on a good show but not much else and non of the staff smiled once

I use the Travel money bureau regularly and the staff in there are really friendly and helpful, nothing is ever a problem. I travel a lot with business so have to get a lot of different currencies to which they usually have there in stock but if they don't they get it promptly and efficiently. The rates are fairly competitive but they do also offer a price match if you find a better rate within 3 miles of the bureau which is handy to know!

I was hungry before going the shopping at Tesco. Ordered a large breakfast and also cuppa of tea. The staff were friendly and the order was quick to arrive at my table. Will be going again soon

This cafe is usually busy with helpful, friendly staff. The fish and chips are excellent! It is a bit noisy as it is open to the store on two sides but loos are adjacent and there are trolley lockers.

I visited the cafe for lunch with my husband and two children, aged 3 and 18 months. I told my husband I would meet him in there. Me and the kids arrived at the cafe where I encounter a major problem....no trays! I searched everywhere and all the staff were busy, so I couldn't even grab one to ask. I was left holding the youngest and had to wait for my husband to catch up. We decided to get the kids a lunch box each, containing 5 items, good value for money. However, it meant my husband had to juggle 10 items to the til! The female member of staff asked what would we like, I responded with "a tray for all this food please"...she was not amused. We gave our order and sat down. The food arrived quickly, which was great. I ordered the soup which came in a giant bowl and contained about 6 spoonfuls of soup with a little bun. My husband ordered ham, egg n chips which was a good size. He was less pleased with his coffee, too much milk, and my hot chocolate was the same....very weak. The cafe looked lovely and clean, but it is badly set out and not family friendly. Staff lacked friendliness and motivation, unlike the old cafe. I'm sorry to say we won't be returning.