Clem's in County Durham

Me and my mum and my 3rd nana Dawn went here, we ordered our food and i got some Fanta orange to drink and then our food came. I had cod bites and mam and Dawn had chips with gravy, and we enjoyed it. Will be coming back.

The fish and chips are excellent value but the seating is very basic and quite uncomfortable. Staff are quite friendly.

On my usual Christmas visit to County Durham and I was NOT going to let the plague stop me having one of my favourite treats. Fish and chips at Clems! All set up for “social whatsitting” and the two staff on duty were brilliant. What difficult times for them all. But the cod was cooked to order and chips perfect. On a wet miserable day, the sun (yet again) rose temporarily into the sky. Thank you for being there and for creating “normal” for a short time. I’ll be back in the restaurant soon I hope.

Called today for two cod and chips. Found price to be really steep at £14 for two takeaway. Despite been freshly cooked to order they were only just warm when we got home after five minutes. Have only used this takeaway once before some years ago and will not be back at these prices. Much better fish and chip takeaways around.

Pleasant clean restaurant upstairs. Lovely staff and good service. Our haddock and chips were beautifully cooked and nicely presented. Nothing more to say......

Went in for fish and chips, I decided to have a Mince Pie as not stakes pies. Seating is fixed like Morrisons cafe was 20 years ago. My dads fish was ok, But chips undercooked. My Pie cam with gravy in a cup, Chips were soggy and not cooked long enough. We were given the bill before the food arrived and when we said we pay by contactless. We though this is no good. Told it was the owners decision. We thought incredible in 2019. I wished we walked out. Once food was served no one asked if it was ok. Next time it is Morrisons cafe. Very poor overall

As I was out late on the bus, I headed for Chester le Street and had a coffee. Held my hunger at bay as I had decided by now, to have cod and chips for a breakfast. I have walked past Clems SO many times, and I knew where I was aiming for!! Didn’t disappoint. Brilliant cod and chips and a bottle of beer. What more could you ask for? Service was excellent. And no wait! As my meal arrived, the sun came out! Yay! Begone rainy day.

I have been a costumer at Clems since moving to Chester le street 3years ago I visited today and ask for small fish and chips as usual I payed the lady while another lady prepared them as she did i said after the scoop of chips that’s all I want and was told you have to have the portion you have paid for in case you complain later ! Eh what planet is she on won’t be back

Work in the area, pulled in the loading bay outside, ordered chips with curry sauce. Believe the place has a good rep but i don't see how as chips were not great. Won't return

Having lived in the Chester-le-Street area for almost 30 years and having visited Chester-le-Street on numerous occasions this was my first ever visit to this long established Fish and Chip Restaurant. Myself and the other half where on our way to pick the youngest nephew up when we called in here for lunch. We'd been doing what women love most a bit of shopping and as we past the entrance the other half said "I just fancy some fish and chips". So on that note we pop-in at first we were a bit disappointed as all the tables were full but were promptly told there were tables upstairs. We made our way up to the light airy room and took our seats. The waitress brought us menu's and took our drinks order. When she returned we placed our order of regular haddock and chips and a large haddock and chips both with a side of mushy peas. The meals arrive piping hot sent up from the kitchen below. Knowing now what we do I'd suggest on the next visit we'll opt for a small fish for the other half and a regular for me and one portion of mushy peas as the banquet we received would have easily fed a family of four. The fish was delicious and the batter not over the top just the right covering (unlike most places were all you seem to get is batter with a slither of fish).

For the price the fish and chips are average. When you see the fish that you actually get there are places that will serve a much bigger portion of fish for the price. I find that their prices are a little steep.

Still trying to find a fish and chip shop who can actually make a good chip,the potatoes are rubbish end up with a few average sized chips and the rest are to throw away or they are soggy.When I was a kid my mother would make proper chips which tasted like proper chips chunky crispy actually had a taste,so unfortunately I’m still looking.The fish was fine but Why is it so hard to get the chips a decent size and cooked properly.

We love Clems and go there whenever we are in Chester le street its the nicest chippy in the area so give them a try

Called in for takeaway chips during a shopping trip to Chester le St as I was starving - served by a pleasant lady but unfortunately the chips were only warm and the potatoes were really poor quality- lots of ‘bad’ potatoes. I ate a few and threw the rest away. Unfortunately I won’t be back.

We decided to call to Clems as we were in Chester-le-Street. The restaurant was clean and the staff well presented. The place doesn't accept card, we had to go to the cashpoint before the order was taken. They then want payment before they serve you the food. The food was tasteless. Service wasn't great. The menu boards were all misspelt too. I won't be returning. Expensive for what it was.

Went for a "sit-down" fish and chip meal to Clems in Chester-le-street. We have not been in the retaurant for many months so wondered how it had changed. The meal x2 fish and chips, one portion of peas, pot of tea and a can of orange came to nearly £18!!! When the meal came expected something very good, instead it was very dissapointing. Both meals were, at best luke warm, and the chips were like the "scraps" you are given when you buy a packet of chips and they put the "scraps" on too. Very, very dissapointing, well over priced and poor quality.

Won,t be going again, there was three pies on hot plate, so asked for scampi and chips. When I got home and opened my supper up! Wow. Not enough for the price I payed. Awfull.

Lo único que eché de menos la celiaquía más fue cuando me diagnosticaron el pescado y patatas fritas de chippy. No tenían casi 16 años hasta que descubrí que la tienda de pescado las colinas Clems en Chester le street hacer ellos. La freidora es sólo en ciertos días y horas, así que tienes que llamar y preguntar, pero son deliciosos.

Fish was okay. Large portion of garlic is a small everywhere else. Regular chips are small and large chips are regular. Used to be a regular but I'd rather walk a bit further to get better portions for the same price.

Being in a rush I wasn't really paying attention until the drive home when it dawned on me that she had charged me £4.90 for a fishcake and chips. Upon getting home and opening my food was the most stingy portion of chips iv ever...

The small that emanates from this fish bar is a joy. Freshly cooked with a choice to eat in , I can highly recommend this place. It is always busy which only highlights its popularity

Llamado para la cena en las colinas Clems estaba en 12-30 h el lugar estaba vacío el servicio era bueno, pero las patatas no eran muy agradables, el pescado y la blanda estaban bien dejamos la mitad de las patatas, para el precio que tiene debería haber sido mejor.

Lo que no como, comida caliente, bien preparada y porciones grandes. Menú variado y personal muy agradable. Pruébalo.

A friend came to see me at short notice. I asked him "Do you like fish and chips?"It was 1130 am and the shop wasn't busy. I wanted to get in there before the kids came out of school, as Clem's is very near a large comprehensive. We asked for a single portion of chips, goodness knows how big a large portion would be. But I got large portions of cod , and by large they meant huge. And tasty.The batter was crisp, the fish tender and delicious. I have used Clem's many times. It has always been good, and unlike other reviewrs I have never found a hair in it. I wouldn't go back if I did.Can't comment about the restaurant, as I've always used the takeaway.

I am rarely in the North East - but when I visit, I love to get fish and chips - so much nicer than I get at home. Today I tried out Clem's - and it was a real treat to get fish patties. Thoroughly enjoyed my meal - which I had in a box as I walked along the street. Will definitely be back next time I visit. Only wish I could get fish patties and a bag of chip with batter on in the south of England! (suggestions for places to do so very welcome!)

I went to Clems Chester le Street restaurant. Ordered fish and chips. Started eating them and found a long black hair underneath my fish. Told member of staff who said thanks for letting me know and took my meal away.saying she would get me another one, i asked for it to be put in a box to take out as my partner had nearly finished his meal. Got no apology. Been reading other reviews and other people have had this problem. Not as good as it used to be Will not be going back. Staff not very friendly.

Called for fish and chips, as it happens about 15 minutes before they were due to close for the evening, maybe that was the problem.2 staff working and I guess they were keen to finish for the evening, fish is freshly cooked which would normally good, but when I got the fish home, it hadn't been cooked for long enough.The chips were the opposite, been warmed up constantly and were hard as a result, so overall not the best experience from a fish and chip shop, shame really.

I often buy fish and chips at Clems mainly because the smell just draws you in .Havent used the restaurant for a while but its usually busy.The goods are tasty.The place is clean and the staff friendly and accommodating.I did have a grumble about a young man who kept a queue waiting in the rain until the big hand touched the half hour.Bit of customer service training needed.

Chips in here are usually quite good . Probably the best in Chester Le street . However on 2 occasions now we have had a hair in our chips. I think we will be giving it a miss in future . The staff are not particularly friendly and definitely don't have a ready smile or look like they are actually enjoying there jobs . In these times I think it's particularly important to give the best service you can and a smile would be a great starting point .

Delighted that Clems do a Gluten Free days now. Haven't had Fish and chips from a shop more than a handful of times since 1999. Glad that there is now somewhere I can get some on my doorstep. Shame it is only at lunch time though. Lovely crispy batter, cooked when ordered so a little wait but worth it.

Good food,proper quality Cod & very reasonably priced, served with no nonsense!!.Great.Food served in a modern & excellent restaurant, that is not pretending to be something it's not ie, a high end diner. Good efficient staff. Could have had Plaice, Lemon Sole, Salmon, Tuna, Haddock etc, with a beer or as my wife did a glass of white wine. Try it yourself & support a small local business

good old fashioned fish and chips with bread and butter and a pot of tea nothing better good portions straight from the fryer

Downstairs takeaway is better than the service upstairs sit in section. Lovely box of chips on a hot sunny summers day! Would be nicer to have seating areas outside.

Been to Clem's three times for takeaway fish and chips and decided I needed to give some feedback.Food wise, it's okay..... I don't know where the people who mention " huge portions " normally go to eat, but my experience is that the portions - especially the fish - are on the small side. Chips are okay, but honestly, the fish seem to be cut in two. The real problem with Clem's is the staff. They have absolutely NO idea of what customer service is about, and it's all they can do to ask you what you want.Unsmiling faces, and no interpersonal skills whatsoever. Hey, if you don't like working in a chippy and you can't be bothered to be polite to the people who are paying your wages...... here's an idea. GO AND WORK SOMEWHERE ELSE!I for one won't be giving Clem's my business any time in the near ( or distant ) future. I work too hard for my money to give it to sour faced harridans behind their counter who have no basic communication skills.

We occasionally buy fish and chips from here as a takeaway and generally they are o k.Called into the café area for lunch, it was a busy Saturday lunchtime in the town, we were surprised the café was quiet.Service was good and quick, but the mince pie and chips was disappointing.The mince pie was very dry, both the pastry and mince and chips not good at all, again dry and not freshly cooked.

We visited Clem's for lunch, the service was very good and the fish and chips were lovely, we only had to wait a short while for our food, which was lovely and fresh and piping hot, we had the regular sized portions, but I wish I had got The Senior Citizens portion as there was too much and delicious as it was I could not clear the plate, I would recommend a visit to this establishment,

Not having been for a number of years we decided to "give it another go" Opposite of got be busy to be good/fresh it was very good-I had the cod fish bites and the wife cod-could not fault the food but I have to agree that the waitress could have spoiled the meal but we just put it down to the fact it was the end of the lunchtime period. You do pay a bit more but quality came through.

I used to visit this fish shop regularly with my parents and remember the chips being amazing.I called in to get some takeaway fish and chips (it was a very quiet time between Christmas and New Year) and I was a little disspointed... it was like the food had been reheated.......I would go again at a busier time before I form an opinion.

Clem's is a pretty decent fish shop.I however have only taken away and have not sat inside, but it does look fairly nice.The food here is always hot and plentiful, and the menu is large and well priced.My only complaint is that the staff aren't as friendly as they could be.

We have been buying fish and chips from Clems, Chester-le-Street for many years and they are always of a high quality and cooked to order, therefore as fresh as it gets. Highly recommended. They also have a restaurant above the takeaway which is worth a visit.

It had been ages since I had fish and chips, so I visited with my sister to treat her and my niece. The kids menu is good, serving size is decent (she didn't finish it all). Chips were anaemic, prefer them cooked a bit more, but they were fresh and very hot. Portion size was huge!I love haddock so I ordered the large, managed to eat it but next time I'm gunna get the small.My sister had cod and chips, which she enjoyed as well. Value for money, but it would have been nice to have a bigger serving of milk with the tea for two.Service was ok.

Had been before for fish & chips so nipped in while passing. Me and the hubby had a small fish & chips with bread & butter and a pot of tea bargain for £5.95. Fish was lovely chips were cooked just right just enough would definitely go again.

this is a good fish and chip shop always has some good offers on mid week especially for the pensioners would recommend this shop

Only used the takeaway side of it food is great tasting but .... some of the staff need to wash their hands after going outside for a smoke as witnessed on 30-6-14, otherwise it would be 5 stars.

went for a meal with my fiancée at clems, we both got fish and chips mushy peas tea bread a butter. the meal was outstanding! freshly made batter was crispy and light chips were clean non greasy we both enjoyd our meal. would recommend to any one. staff were so pleasant and welcomed us with open arms the restaurant was clean and looking very smart CLEMS has my thumbs up for another visit. :D

visited clems today after many years of living away from my home town of chester le street i was very pleased to find that not only the superb fish and chips which i purchased had remained as good as i remember, also the shop and restaurant looked like it had a full refurb which added to the friendly modern atmosphere.As i am now once again based in chester le street i will look forward to a regular visit

Great food, good value, helpful staff and nice new modern restaurant. Would recommend Clem's to anyone for fish and chips

ate here today, Excellent, all fresh food in very modern restaurant. Staff all helpful and pleasant. Had Plaice with chips, wife had cod & two kids meals, which were all excellent

We often call here for take away food,it,s always fresh and high quality. Would recommend if passing through or having a drink in Chester-Le-Street

Wonderful fish and chips, portion size is just right and not too much. Clem's has reasonably priced food and the food is ready quickly. I have had no issues and recommend it over the other fish and chip shops in chester-le-street. The only negative is it closes early.

Always think I'm going to really enjoy a Clems meal for some reason, but everytime I go it is really not very good. I've given it 3 go's which I think is fair and everytime rude staff who look like they really can't be bothered, overpriced and the greasiest food ever. You can feel the grease on your lips the next day after bath shower several brushes of teeth and mouth wash, but worst of all every time I have had a bad stomach during the night, not vomiting but terrible cramps and as a result no sleep. Just don't go, plenty other places to eat in Chester le Street.

I ordered Cod & chips from a young lass who had a face like a smacked backside, her manner was bordering on surely. Although the meal was satisfactory In most respects it was minuscule and because the fish was so small , it probably explains why 1/2 the fish was over cooked & chewy. Clems used to have a good name but that has changed, i think it will be a long time before I revisit

The waitress was downright miserable, the decor and ambience was miserable but the food was lovely however for 2 fish bites and a kids fish n chips it cost us £15 which I think is expensive I won't be back

I've eaten here a couple if times, with a friend for an inpromptu lunch. Staff always seem like they hate their jobs and the food is very greasy. You can feel the grease on the floor. Overall....awful!

Weve been here a few times. It always seems like a good idea then we regret it afterwards. They have a funny smell and taste.