Tankersley Manor in Barnsley

Menu enticing - execution poor- Was looking forward to menu changes. Lamb sandwich was quite good. Pollo Salad suffered from very slimy unknown vegetables and very wet aspects that tasted like they’d been in the walk-in a day too long! Really not very appealing. When we asked the server what the vegetable was, she told us and mentioned that she had told the chef it was very not nice, they had said it was fine and she walked away It’s something that is so lacking in customer service sometimes- why would you antagonise a customer? Why not say these simple basics of acknowledgement, solution & appreciation “ I’m really sorry to hear it wasn’t to your liking”( acknowledge) I genuinely apologize that the dish wasn't to your liking. We would be happy to replace it with another option or make adjustments to better suit your taste. ( offer a solution) "Thank you for bringing this to our attention. Please allow us to make it right” ( gratitude) 9/10 the customer will appreciate the response and remember how you made them feel. It costs you nothing -

Had an lovely lunch at the restaurant. Booked however moved table to be more accessible. The pie was nice and had the lemon cheesecake . Was my friends birthday and staff Jersie and sian sung happy birthday and was wrote on the dessert. Couldn't have had a better time

Bare laminate tables.cheap cutlery laid out 2 knives 2 forks. "Restaurant" just bar extension with waitress. Several items unavailable. I had soup,lukewarm. No-one about to complain. When waitress turned up my wife had eaten hers so sent soup back. Lamb and steak meals good (and hot).cheese course good. Advertised baked cheesecake not baked and meagre berries. Each utensil brought out after food. I fetched a spoon myself. Wines overpriced as was food. Why did we go? A gift voucher from the children. Will not go again or recommend Not hotels fault but advertised road works completely cut off main exit so trip round the back roads to get home. God help those arriving or leaving without satnav. Nice of hotel could have signed this at main door.

We booked for Christmas Day Carvery Lunch for 7 family members. Our whole Christmas meal was terrible. The Starters were very poor. Prawn cocktail was 8 shrimps on a small plate with 5 leaves of Rocket with lemon juice no dressing and two small slices of bread and butter. The main meal was a carvery and everything including the gravy was cold. We could not eat the main course and decided to go home so upsetting. I have tried to contact the Manager 8 times and no response so far. How can you charge £89 a head and serve cold food especially on Christmas Day. Very disappointed.

Really poor experience in cafe area. We wanted lunch- sandwiches on either white or wholemeal bloomer bread. We got sandwiches on cheap sliced white bread. When we queried it, we were told that we were mistaken and it was bloomer bread, then told anyway their bloomer bread was sliced bread anyway. We reiterated that it wasn’t as described in the menu, staff checked with the chef and then confirmed we were right. No bloomer bread available today! Charged full price. This is the second Mecure 4* hotel where I’ve had a really poor experience.

Lovely lunch in a really nice setting. Staff very polite & attentive & food was fresh & tasty. Would definitely visit again.

Uninspiring menu, slow service and looked like they had run out of chips we got so few. Has the chef ever eaten proper loaded chips - one slice of cool processed cheese on top and a few somethings sprinkled nearby?!

The wine is vastly overpriced. We expect to pay more for wine in a restaurant, that’s a given. However the price at Tankersley is ridiculous!! Overall experience was fair for what we paid. Service was really good from all the staff, especially in the restaurant.

A 1st time visit. Staff pleasant. Menu decent. Order placed at the bar. Unfortunately the meals ordered came in dribs and drabs. My wife told me to start eating mine and I was half way through by the time her meal arrived. Pretty poor. The food itself was ok but nothing to write home about. More chicken needed in the curry otherwise portion size was good. Only seemed to be one waitress however the place only a had a few tables with diners. Attention to detail please.

Loved ambience of the place in particular the teepee outside loved it, sadly service was not great nobody checked how we were offered drinks or asked how food was went to bar as when we ordered one round of drinks having asked staff to attend table took forever so went back to ordering from bar only one bar man twice went to bar and nobody there the food was fabulous

Am really surprised by the reviews as our experience was absolutely the opposite! We had been in Wentworth but it was half term and so we decided we'd travel to Tankersley for lunch. We shared a club sandwich and chicken wings which were delicious (but they are a favorite of mine). Service was good and the food quality was the best. We will definitely be back.

One of my worst restaurant experiences this evening, I cannot think of anything positive to say about it other than the helpful reception who refunded my money. Service is non existent and unprofessional, the soup arrived without a spoon! I had to go and find someone to ask for a spoon. The Hovis style rolls that were served with soup were rock hard (and I do mean rock/brick hard), they should have never have been let out of the kitchen! The hamburger when it eventually arrived was so overcooked as to be too hard to cut and was sent back to be replaced. After 30 minutes the replacement had still not arrived and I went to find someone to cancel the order. This hotel needs to seriously consider its food offering, because this was diabolical.

What can I say? Ambience was quite pleasant, service painfully slow. Starters, Nachos were OK, chicken wings seriously over cooked but were just about palatable. Main course. Attempt 1. Penne Arabiata was absolutely stone cold, I kid you not. Literally tasted like it has just come out of the fridge. Attempt 2. Penne Arabiata was luke warm with very little ta ate, virtually no sauce and what microscopic amount of sauce there was hadn't been within 100 miles of an Arabiata it was so tasteless. No parmesan cheese offered. As for me, my hamburger was over cooked, dry and far too well done (I want offered a choice of how I wanted it cooked). Honestly we lost the will to live and decided against a dessert as we were reluctant to put another penny into the coffers of this restaurant. I am writing a septate review of the hotel, but in a nutshell, there are many many different hotel groups with restaurants attached to the hotel and my review of the Copthorne in Newcastle where ee went on to illustrate how these things should be done.

We decided to have lunch in the brassiere at Tankersley Manor today after always being satisfied with the meals on previous occasions. How wrong were we. You could have soled your shoes with the prawns in the prawn cocktails-probably just been defrosted given the length of time they took to arrive The sausage and mash for mains was equally disappointing.The menu said pork and herb sausage these were obviously chipolatas left from breakfast and the mash was foul The garlic bread served with the pasta had never seen garlic We complained politely when we paid at the bar and we’re given 20% off but still charged £50 I left feeling ripped off

Called in for lunch on a Saturday lunchtime. Well received & shown to our pre-booked table. We ordered a sandwich with chips & a Caesar salad with chicken. Food was average, but the service was very poor. We had to wait 50 minutes for the food to arrive , & it would appear from a conversation with our waitress that the problem emanated from the kitchen.

Loved the hotel room which was comfortable, warm and had a modern bathroom with powerful shower. The bar was spacious. We used the spa facilities, good size pool and friendly staff. Excellent location.

Met a friend for lunch between Christmas and New Year and had lunch in The Brasserie. We were shown to our table and to be fair the fire looked very welcoming on such a cold wet day. I was very disappointed a number of the limited menu items were not available. We ended up ordering the ‘Home Made Pie of the Day’. On delivery you could tell immediately that this was not home made and probably supplied by a frozen food company, it was dry even with the addition of gravy. I don’t expect a hotel of this standard to be so dishonest in the menu description, and it is maybe something Trading Standards should investigate. The only positive side the service from the young male waiter was excellent

We had a booking in the restaurant today on arrival we were told to just go and find a table then come back to the bar and order your food,not what you expect in a restaurant the only table we found which seated 4 was...

We opted for the Xmas day carvery lunch family of 9 which you chose your starter and dessert, the main was a carvery selection all at a cost of £79 pp. The starter was ok but the main was awful it was your meat freshly...

disgraceful customer service, went for a family meal on Saturday 12th November to have food thrown over myself in my hair, down my shirt and jeans. we were left standing with no chair for 15 minutes, wine was served warm, starters forgotten and a label...

We had a meal at tankersley manor 12 th November 13 of us was not good at all waitress spilt one member of our party’s starter all over him accident but should not have happened completely ruined his shirt (fish cakes in a creamy sauce...

As a result of eating the starter dish, fish cake with chowder sauce. I was violently ill all night and vomiting. This dish was not made properly. Lots of powder and acid which is not normal. I am 78 years old and do not drink...

Spent two night in the restaurant. 1st night I waited 45 minutes for a bowl soup. The second night i again had to wait 45 minutes for cheese fries. They were delivered Luke warm. I ended up having to drive to McDonald's and eat in...

I visited for lunch meeting with colleagues. I’m vegan so the 3 out of 5 rating reflects the amount of options & the price, more than the meal itself. I had the sweet & sour cauliflower, which was lovely.. but £15.95 for what was effectively...

I was at Tankersley manor last night for a business meeting. Room booked for around 16 people. Nice big room but service was appalling! We had to keep going out to the bar to order drinks and it was only on the fourth time of...

Arrived at 7:10 for a birthday meal ordered soon after but quite a few dishes off the menu were not available.after an hour and 20 mins went to the bar to ask how much longer our food would be they said not much longer .After...

Booked a family meal. The restaurant was very busy so may be this was a reflection of the service. With our main meals, we weren't asked if we needed anything else i.e. condiments, etc so had to try and get attention of a staff member....

misinformed me of price for Christmas lunch. I called to asked the price and was told £85pp only to be billed £105pp when queried this was told I must have heard wrong. asked for a manager to call me back. I had the same person...

Just wanted to say how brilliant Tankersley Manor were yesterday, 20th Dec 2021 for Mums 80th birthday party. My mum had a wonderful time. We were in the Pennine suite which was a perfect size for us to fit in comfortably, and being a private...

I booked this as a birthday treat for my husband and all I can say is I won’t be by booking again. On arrival we waited to be taken to the table, table was booked for 12 and waited for our food for an hour....

Took my Dad for Sunday Carvery, the service was excellent and the food was amazing, all fresh vegetables , a lot of options, staff was really friendly and couldn’t do enough for you. Would recommend to everyone and will be going back.

Came with my daughter for her birthday and the place was well presented. We both liked the Tipi setup and seating us was very quick. However the service after that was not great, we was left with the menus with no instructions on how to...

We booked TM as we thought the menu and food would be amazing given that it is a minor hotel, however, we were really disappointed. We were seated in the teepee and received great service, but that is where the ‘great’ stopped. We ordered: philly...

Ordered a Chicken Caesar Salad, the chicken was extremely tough. An uninspired salad with very few croutons, far too much lettuce and dressing. If they were trying to detract from the awful chicken they failed. I wouldn’t eat there again

Booked afternoon tea in the tipi’s in advance after hearing positive reviews so we had high hopes. On arrival we were greeted really friendly and asked to choose where we would like to sit. Drink choices were taken immediately and food arrived shortly after. For...

Only a few veggie choices, and the veggie "burgers" were terrible. My partner enjoyed their buttermilk chicken burger, though

So just been for Sunday lunch, table booked for 3.45. Sat for a couple of drinks before, no Stella left is becks ok. Yes, fine. Be 10 minutes while we change barrels. 20 minutes later, oh we have to fetch another barrel it will be...

We had booked the Afternoon Tea under the Tipi’s for 2 people on Saturday afternoon. The setting is lovely and the food was very tasty and good value for money, however the service left a lot to be desired because they’re simply were not enough...

We visited on a Sunday having booked for breakfast a few days before. We were contact the day before our booking to be advised that the breakfast chef had to self isolate and so breakfast was cancelled. However, despite online bookings showing lunch to be...

Me and the wife went to the brasserie last night expecting a nice meal. We’d waited 3 weeks for a table on a Friday night so we were expecting good things. However the food been served was of poor quality. For starters we had a...

Awful, all spicy food on the menu no choice whatsoever awful and expensive don’t mind paying the price if the food is good and edible idyllic setting but that’s it, service was poor and very slow and unprofessional

Second time eating here, excellent food , friendly staff and very good service. We will definitely be back.👍

The staff couldn’t do enough for us. The food was lovely and the atmosphere was great. We came here to try the food before booking our wedding day and it did not disappoint. We are looking forward to having the afternoon tea as that looked...

Ate in the restaurant as we were staying in the hotel for an overnight stay. Family of 4, good food and service in a nice environment. We enjoyed it and the overall stay and meal in the hotel.

I purchased afternoon tea for today as a gift for my friends birthday. I had actually fetched her here 12 months ago for her 60th and it had been exceptional. When I booked I checked that it was the same afternoon tea as we had...

Great food really large portions and decent prices. Menu simple and easy to choose from not too cluttered with choices. Dessert was incredible!

We were at Tankersley Manor for the above event in conjunction with Barnsley & Rotherham Chamber of Commerce. The conference centre is at the rear of the Hotel and provides a good space for an event of this nature. There was a hot buffet provided,...

Two stars for lovely surroundings and very friendly, efficient and professional staff but that’s about it. Lunch menu lets it down. The first ‘brasserie’ I’ve been in with hardly any meat on menu, impossible to have something if you don’t eat carbs as it’s just a very poor pub grub and even burger has some fillers in. Menu really needs to be reviewed or re-name the place to ‘vegetasserie’

Lovely meals. We were on a 2-night stay. The first night booked in for evening meal. Very tasty. I had the fish & chips off the main menu. Quite large portions. We ordered rhubarb & apple crumble for dessert , but could not eat it all. Absolutely stuffed. The next day, we were booked In for our Spa Treatments, so that included a light lunch (also in the bar & brasserie). We had soup-of-the-day & sandwiches. & then we had a light tea (because we were so stuffed from breakfast & lunch-time) off the bar menu. Fish Finger sandwich ( in a warm wholemeal baguette, salad & fries.) Again, very filling & tasty. For 2 G&T's it was about £12. (Which, tbh, was to be expected in this lovely hotel & it was a treat). We would definitely recommend.

Arrived for a 1.00pm lunch and got served at 2.30. That just about sums up this restaurant with so much potential and so little enthusiasm. No supervision (or so it seemed), poor food - (for instance Turkey Ballantine was three slices of dry turkey breast - as a chef I would be embarrassed to send out such a dish), incredibly slow service and priority given to cleaning other tables rather than taking orders. Not great for a family Christmas lunch. This is a 4* hotel but they’ve only spent £5 on the Christmas decorations! Such potential and such a letdown.

Although diets supposedly catered for. Very little on offer with a limited lunch menu.No specific dairy or gluten free optionsStaff were really good and tried to accommodate But the menu didn’t support the allergyEven the burgers contained Gluten having cereal inDisappointing Other meals were fish and chips. Fish had bones.Scampi nice. But served with salad. Peas would have been better.All in all great staff. needs more choice on menu especially if stating catering for intolerances

My Father took the whole family here for his christmas treat and it was , sadly , a disaster which resulted in my father being very angry. There were 14 of us booked in and as 9 people in our party had travelled from the south in bad traffic they were going to be a few minutes late. The staff were informed but said they couldn't delay the time due to being busy, which was understandable. However they didn't offer to bring us any menus beforehand in order to save time at the table. We had to ask for them eventually. When we went through to our table there weren't enough seats, then shown another table but the waitress kept saying but its for another 14 booked in later so went back to original table. asked for two highchairs and they were going to add another table on but no room, so we asked to go back to the other table . One of our party was disabled and had already had to walk a long way from the 'disabled' parking bay up a slope, up steps and all through the hotel to the restaurant, with his walking sticks. Then to have to be up and down changing tables was not good. The staff were just confusing and indecisive. We had one high chair but when we asked for the other one my niece had difficulty getting one.We ordered food and the order was read back to us. All good. My starter was cold when it arrived and I later saw staff carrying food from the other side of the hotel. The brasserie is an awful long way from the kitchen!!When the main meals came there had been quite a time passed from the starters but it wasn't a problem. One waitress was shouting 'pork chop' but no one had ordered a pork chop? one of us had ordered a Barnsley chop which should be lamb but she just kept saying 'who has ordered pork chop' very abruptly. Also the meat offered was a very poor example of a barnsley chop and was mostly inedible.Two meals hadn't arrived and we were all waiting to eat. eventually we got someones attention and they brought the two missing meals but the others had had to start eating by this time and were halfway through their meals.The plates were cleared after a long time and eventually we ordered the sweets. One waitress was quite abrupt when we were asking which cheesecake she had brought . she had 2 plates with different items on and just kept saying cheesecake! She didn't realise one was pecan pie.Now these might seem like small errors but added together it was very annoying. Yes it was busy but if you have a full booking list then get more staff in!! If you can't cope with a full restaurant then reduce the numbers to a level you can cope with. Being busy is NOT an excuse for poor service. The staff were not trained well enough on their knowledge of the menu. Most of them had no knowledge of the food or what they were serving to the diners. Again , there is no excuse for this.Simple improvements will make all the difference.

Bl**dy awful food! If you have taste buds, don't come here! I'm only a size 8 girl and left feeling hungry. Book elsewhere, trust me.

Came here for a wedding. Sadly the bar prices were very expensive compared to other local venues. Breakfast was ok but nothing fabulous and quite expensive given the range. Staff lovely though

The bar staff in the hotel bar were very helpful and pleasant .The hotel was very nicely decorated and the rooms had just been updated .Good breakfast , nice and hot . The wedding venue was great , only slight downer was the wine prices , extortionate at 24 pounds for two 250 milli glasses of wine .

We called in for a pub lunch - my daughter has allergies so we asked for a ham and cheese sandwich with no salad dressing or coleslaw, together with a tuna sandwich as it comes. The food was delivered - the ham and cheese sandwich with all the salad dressing and coleslaw on it. This was returned to the kitchen - duly arrived back with the plates swapped over - no new sandwich made as there was still signs of the dressing on the sandwich. The bread was not buttered on the ham and cheese and the tuna filling did not even cover all the bread - just like you buy a shop produced sandwich. We complained due to serving food that could make my daughter ill - the message came back that the chef had made a new sandwich and must have caught it on the coleslaw by mistake!!!! The only mistake was choosing there to eat - from sticky tables in the bar, cobwebs on the light shades and very very expansive sandwiches that I would have been ashamed to serve to my family. Poor show - will we return definately not - thanks for the offer of a free dessert - which we refused due to the quality of the food already given to us.

The food was just about ok, but barely warm and over priced. Vegetables under cooked. Drinks very expensive. Not recommended.

Lovely food at decent price. But!!! The drink price were stupid. 2 glasses of 250ml wine £22.75 which even in London I'd raise an eyebrow at. Drink bill for two more than the 3 course meal we had. Won't be hurrying back...

The food and service was extremely poor and also expensive. peoples orders were wrong, the food was cold and quality very poor. The breakfast was dried up and cold. Would not go again.

We were at this venue for a wedding and decided to eat here on the fri night. We ordered three steaks and the pie for our party of four. The steaks,arrived and after tasting them they went straight back as they tasted rotten. The staff replaced our meals for something else and dealt with our complaint in a professional manner. Overall an average place to eat and drink. The main hotel made our visit worthwhile.

Uninspired menu same at lunch and dinner

We didn’t eat here however we thought the prices were rather expensive. £8 for one pint and a Diet Coke! However it is a lovely place to relax and have a drink on a night.

Had drinks here before joining the main wedding party in the conference hall. The surroundings were warm and the bar staff very friendly. We certainly will be back.

We were driving home following my partner’s colonoscopy. She was famished - after all she hadn’t eaten for more than 24 hours. We decided to stop in at the Tankersley Manor as we were passing and were pleasantly surprised by the quality of the food. The menu was interesting, the food well cooked and well presented and the restaurant a good place to relax after a tiring and, on this occasion, uncomfortable day. We thoroughly enjoyed the meal and friendly service from the bar and restaurant staff. The Tankersley Manor certainly proved the place to go after a medical procedure the results of which had thankfully proved fine. We’ll certainly revisit this bar and restaurant.

The service was good but the food was not. The server did redeem the situation by discounting the inedible main course by 50%. Don't expect gastro pub. The steak and ale pie was good.

Thank you to all the staff in the Bar & Brassiere at Tankersley Manor for their attentive & exceptional service for our meal on Friday night. As the restaurant was quite busy we had to wait a while for our main courses, when my steak came it was very very small & over cooked, however this was soon rectified & I was served an additional steak. I would highly recommend the home cooked beer battered onion rings, which were absolutely delicious.

The food was average,but understand a new menu is on it's way,look forward to trying it on my return in October.

Thank you to all the staff in the Brasserie for amazing food & service as always during our recent stay in the hotel.

Booked this place online - intending that we'd dine in the Brasserie at lunchtime. Nothing on the website to say that the Brasserie was only for evening meals. Bar food was adequate.

Not great introduction,staff were unfriendly and and rude to my mother. food was ok, i enjoyed mine, fries were exspensive. Its not some sort of exsquiste gastro pub, its more of a pub, which is trying to be something of the latter.

Christmas Day lunch today, £85 per head. Starters were ok, nothing special, the scallops and turbot terrine smelled a bit too fishy for my liking but it was ok. Champagne sorbet mid course was nice but totally unnecessary for this class of restaurant. The main course was dreadful. Generous portion of turkey, albeit stringy, but what was clearly packet stuffing mixed with water and shaped into rounds but not even baked off. Inedible. The parsnips appeared to be boiled, they certainly had not been roasted. But worst of all, the roast potatoes which should be one of the absolute stars of a Christmas dinner were tiny, and shaped like pebbles. It honestly looked like they’d opened a catering tin of new potatoes and dropped them in the deep fryer. Absolutely awful.

Lovely friendly staff. I would definitely recommend Tankersley for businesses and for a relaxing break.

Stopped to have lunch. Ordered the Fish and Chips £14. Totally disgusting. Thick stodgy batter, skin left in the fish, fish full of bones and frozen chips. Not what I expect when paying £14. No opportunity to share with staff any concerns. No one came to check the meal was ok. Waited a long time for the plates to be taken away and in the end just left. Terrible meal, terrible service.

We came as a family for my daughters birthday the staff were all lovely and all the meals were beautiful and well presented could not fault anything I recommend the tuna steak it was gorgeous I love Tankersley Manor anyway had my wedding there we have parties there they never disappoint

a pint of guiness, a glass of red wine was 15,5 pounds - food also expensive for that quality, we was staying for total of 8 nights, breakfast was good.

Thank you to all the staff at the Bar & Brasserie for amazing food & attentive service during our 3 night stay at Tankersley Manor Hotel.

Wow the prices at the bar.. car bars was in full swing from veris guist on the evening as the prices was ridiculous witch did not find out till day afyer but who.can then blame them for 16.50 for g&t; and a j20 wow

The staff were friendly. Dinner was good but not outstanding. We tried the chicken and the ale and beef pie.

We come here quite often if we need to use the charging facilities for a trip and never before had such terrible service as today. I've always found the staff great but we were treated to diabolical service by one sour faced young lady. I can only assume she is newly promoted or even new to Tankersley Manor but we certainly won't be returning to the bar anytime soon. Whilst we did keep our cool I am positive I saw another customer angrily make her opinion of the same person very clear. Not that it made any difference to the attitude or service - she even ignored a request to help her friendly and professional colleague. Not acceptable.

Bar menu not extensive but something for everyone. We decided to have the Caesar Salad small portion added Chicken and shared portion chunky chips. It was lovely and just enough. There were some wedding guests in bar and was busy they didn’t really have enough staff on to serve which was a little annoying as they would have known this in advance. However we still enjoyed and would not hesitate to return.

Delightful staff in this restaurant but food really disappointing. We were a party of nine People . Not one person was happy with food.

We came for dinner after a day in the spa and had a great time! The staff were great and really friendly; food came quickly for all 12 of us at the same time and was delicious. Also, brilliant cocktails!!

Had our evening meal here, and the food was superb. Service was fast and friendly. The fish and chip meal was great. And the other dishes we saw going out looked good too😃

We stopped at the hotel to charge our car. Bev the waitress was very efficient and friendly and the food was excellent.

Visited this hotel on a works do , it was absolutely shocking , it was a set menu of hunters chicken and treacle sponge and custard , the chicken breast was so dry no one could get their knife through it we all struggled , and the dessert was like a school dinner, the price of alcohol was extortionate £17.50 for a double vodka redbull and a pint of Guinness , they really didn't sell their hotel to us and we won't be returning !!!!!!!!!!!!!!!!!!!!!!!

Service was terrible - no spoon for the soup, forgetting side dishes, etc. Food was not homemade - the duck spring rolls were mini party vegetable spring rolls you can get from a supermarket and the rest was average pub-grub fayre to be honest. Not what you expect from a 4* hotel restaurant!

Regularly stay at the Tankersley on business, staying there has limited options for dinner unless you want to drive!

My sister and I visited on a spa day. Bev and Liz in the hotel bar were so friendly and welcoming. Over and above. Thank you for the large cups of tea!

We visited the bar for lunch which was absolutely gorgeous food bar staff Bev and Liz couldn't do enough for...

The food here was pretty unmemorable, and the place was devoid of atmosphere. It felt like a restaurant in a...

Had to stop of at the Tankersley Manor to charge up the Tesla and decided to have some breakfast. I was greeted by Bev who was more than happy to give us some advice on what to pick from the menu. The food arrived and was spectacular certainly value for money and had a great chat with Bev. Would highly recommend

Lunch to help celebrate a relatives birthday. Good food and excellent friendly service by our waitress Bev.

We should have known better than to meet here for an important family celebration but it’s in a great location mid way between family living in Sheffield and Leeds. We have used it before and always been disappointed but this occasion was the worse yet. My starter which should have been whipped goats cheese in tomatoes was just a few tomatoes on a bed of rocket and when I complained they merely said that I had got half of it! My fish and vegetable were completely cold. My children’s risotto (one of their favourite meals) was utterly disappointing. My father asked for the gluten free apple pie (with sorbet instead of ice cream) and got a bowl of sorbet. The second attempt - the waiter delivered it saying it was mince pie and ice cream! Some meals were ok but the service was shocking - slow and uncaring. One of the waitresses did try her best and the Manageress did adjust our bill but they absolutely should have done this - without these people it would have only got one star. It was such a shame as it really spoilt our important celebration and it took hours for a 3 course meal. We will have to find a better meeting place for the future

Will have to say very nice indeed, staff attentive and hard working. The food was tasty I had a chicken salad and the prawn starter Special x

I used to go here for their carvery, however I went this Sunday only to find they have stopped doing it and replaced it with a set Sunday lunch. at £19.95 I was expecting it to be decent but after looking at the menu and not seeing much I liked and the fact that the "roast of the day" was turkey - to my mind not a proper Sunday lunch meat.No wonder the place was empty, when I used to go it was always busy and you sometimes had to wait for a table. yesterday there was only about 10 people in the whole place. someone there obviously made the wrong decision! I decided to leave and try elsewhere and am so glad I did. the keys at Hoyland was lovely.

Food was great and staff were very helpful. Even though there were 2 weddings on it was spacious and service was very good

Avoid at all costsManager less service both in the kitchen and outsideThe waiters were fine as they did their job but the supply and quality of the food should not have left the kitchenOnly 16 in the party but many had finished one course before others had got servedIf they had waited the food would have been stone cold not just tepidPoor choice of menu ( no beef on Sunday).No clearance of old glasses, had to go to get own drinks and only asked after we had been to bar. The bill was not itemised and to an age to resolve. Child menu was had written and the charged for full meal. The managers need training the 'chef' needs to take responsibilityGo at your own peril

In a hotel of this standing you would expect staff to be trained and managed to a reasonable level. You would also expect the kitchen staff to be the same and for communication to exist between the two.I will start by saying the staff that attended to us were very pleasant and were trying very hard, however I sensed a frustration amongst them. This could be due to lack of training and lack of communication.A case in point was when we ordered a Vanilla Brulee...at least that what it was described as. The dessert that arrived was hot set custard with hot runny jam on top. We complained and returned it. The restaurant manager came over after a while and said it was described incorrectly it should be a vanilla soufflé with peach compote...Set custard will never turn into a souffle! To make matters worse we then listened to a conversation between waitresses as to what constitutes a Vanilla Brulee. We had to interrupt and explain what a Brulee and Souflee were. We should not have to do this, they should know this. This should have been part of their training as should laying a table, serving wine and checking everything was acceptable.We stayed at the hotel three nights, we do not know the area and thought the food would get better. Filleted fish was served with bones, batter was burnt, Chorizo in a reduced tomato sauce was served with lemon sole which had been so overcooked it was brittle.I give up! Where is the management, where is he training. The pub we had lunch in on the peaks provided much better food and much better service at quarter the cost.

The Rooms were cleaned each day which was nice. Clean rooms, but little ventilation. Corridor constantly had room service trays on floor and were not cleared away which was a shame. A massive good point is breakfast, food and choice was awesome and Mohammed the waiter was the best employee we met all 4 days. The bar was dead but £5 for two bottles of water im not surprised. 1 fruit cider and 1 wine was £15. That was my main issue, just far to expensive to sit and drink. Sunday eve had no specials on but food was amazing that night, but had a Pepsi. Spa treatment and pool was good, friendly staff down there, more so than in the Brasserie. Over all it was nice, just nothing to rush back for sadly.

attempted to send an e-mail given by the management and the e-mail is non existent. Bit like the place great to look at but not good at service. £500 lighter for a membership that was a waste of money. lunch charged extreme prices and poor quality. Rubbish service . over fill the pool with kids. shocking place.