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3.5

Based on 534 opinions finded in 2 websites

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Nº 650 in 762 in Carmarthenshire

Nº 191 of 204 British in Carmarthenshire

CUSTOMERS TALK ABOUT DISHES WITH..roastpotatocreamchickensteakpiecurrygarlicmustfishsteaksbrainscookedpayladyonionold

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Had a wonderful evening here for our anniversary the food and drink was gorgeous would highly recommend. We will certainly go back again.

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Barry G . 2024-08-16

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Fantastic food all 4 of us really enjoyed and will be returning soon💪 Garin who served us was so polite and professional 👏 Very clean and tidy including toilets Fab visit 😀 😊 xx

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Gemma D . 2024-08-02

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Table was booked 6 peaple, Shown to our table and went to the bar to order drinks, food, etc. Lisa and joanne were extremely helpful and attentive, nothing was too much trouble for these ladies, from ordering drinks to the fantastic food.,served. Always a smile from all the bar staff and very welcoming. Definitely calling again when back in the area. DA IAWN.

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cymruambyth . 2024-07-09

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Very disappointed with the customer service. The food was delicious other than the steak. I ordered a mixed grill and a steak to be medium, instead they gave me a well over-done/over-cooked steak. When complaining about this, the manager argued with me saying that the steak was still cooking on my plate while I was eating the other meats. Very disappointed with the service received, but especially her comment "you were served a medium steak and because you left it until last, it was still cooking on the plate and turned into a well done steak." Very poor customer experience. My request for the ordered steak was denied and no alternative measures were sought by management to rectify the situation.

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Huw J . 2024-07-06

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Food is always outstanding , all needs always met what adapting the order to my requests and dietary needs Staff are ever so friendly and I love coming here Place is always kept clean and tidy Friendly date environment

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Vickilouise87 . 2024-07-06

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I've visited here several times over the past few months with friends. The staff are always extremely cheerful and friendly, there's always a lovely atmosphere. We normally visit late afternoon into early evening when it's not too busy. The food here is lovely, always hot and freshly cooked. The service is great and nothing is too much trouble. Looking forward to my next visit in December.

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JuggerMort . 2023-11-19

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good food, good service, good menu, good price, we will be there more often, keep up the good work

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John G . 2023-11-13

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The food is typical pub fayre but the place is freezing cold saving on heating shame they don't put the prices down for what save on heating......... if its a cold day don't expect a warm welcome you won't get one

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martyntries . 2023-10-30

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We visited Tafarn y Phoenix on Saturday night (6 adults and 4 children) The lady and the gentleman behind the bar were very friendly, helpful and polite. We also spoke to the manager and he was nothing but professional, helpful and friendly. The food was amazing - mixed grills, mega mix grill, gammon, scampi, hunters chicken and children's meals. We would 100% recommend and will be back soon! Thank you/Diolch

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lau291085 . 2023-10-25

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Popped in on the journey to Carmarthen the food was lovely typical pub food and the staff great. Great little find.

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James77890-- . 2023-10-19

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The Phoenix has greatly improved since being managed by Alex. The real ale was superb and the head clung to the glass, perfect. There was a great atmosphere, food was quickly and was excellent, as well as being piping hot, the steaks were cooked to perfection just as ordered. Staff were attentive, cheerful and helpful. Worth a visit.

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Downsman2000 . 2023-10-14

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This was our first visit and we thoroughly enjoyed it. The prices were reasonable and the food was lovely. I was very impressed with the service from the staff, who were tentative without being over your shoulder. We would certainly visit again, and probably order exactly what we ordered today! Thank you everyone

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Chloe C . 2023-09-17

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I have been to the Tavern Y Phoenix several times over the last two years and although the food and service was good, nothing will ever compare to the lunch experience we have had this afternoon. From the initial booking experience to the actual visit today; the ambiance, cleanliness, professional quality of the service and food was truly exceptional. As a large family, I had several extra requests with regard to where we were placed within the venue and food requirements. Absolutely nothing was too much trouble for the manager Alex and the chef Patrick. A wonderful welcome by both of them and the rest of the staff, the food was on a par if not way above a top quality restaurant. As a previous trainer/ manager of within a successful national brewery, I am very critically aware of the the training and customer experience within the hospitality industry. Take it away boys and girls, you were amazing!!!! Can't wait to book another visit to the Tavern Y Phoenix, would be immensely proud to be a representative of your team.

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Sally R . 2023-09-16

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This was a awesome meal we poped in and were served with excellent service and food was putstanding do stunning and delicious very good smd value for money too our anniversary meal

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Lesley J . 2023-09-02

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We had lunch in the Phoenix on Saturday 5th August. One of our party is gluton and dairy intolerant. We were provided with suitable menu and were impressed with the choice available. Food off both menus was most enjoyable. Staff were friendly and efficient

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Chris H . 2023-08-06

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Took my family for lunch. The lady that was serving me tried to be as helpful as possible when I explained my daughter had a wheat and dairy allergy. She said she would go into the kitchen to ask the head chef if he could recommend or advise her. I over heard who I assumed to be the head chef say “tell them to f*** off and shoot the kid”. The lady who was serving me came back out of the kitchen and I told her what I had heard. Even though she looked extremely embarrassed she was very sympathetic and went through the menu with me to recommend a dish for my daughter. If I had not been served by this lady whose customer service was the only reason I stayed I would have walked out with my family. She is a credit to the Phoenix and the likes of the foul mouthed chef will only lower the standard of service in what could be a very welcoming family pub.

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Gareth J . 2023-07-28

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Well done to the new management a massive improvement the place is on the way up again and with entertainment booked again 👍

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markwO2675YB . 2023-07-22

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Unusual meal - went for Hunters Chicken. Chicken was weird, not sure how it was cooked. No BBQ sauce or Cheese, maybe a new chef that's not familiar with recipe 🤔

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Y2984IUdinah . 2023-07-15

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Great evening meal here! Very improved since new management food as stepped up and great value for money on drinks, will definitely be returning

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Wayne W . 2023-07-02

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Easy prosses from start to finish, table was reserved for the evening, oder food, didn't wait long for the food and was fantastic plenty of it , staff we're very helpful, highly recommended this little gem Highly recommended the mega mix grill. 👌

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Sharon H . 2023-06-30

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New manager Alex has taken over last Sunday. Not been for a few months after the last owner as we waited ages and the order was wrong. Tonight, quick service and delicious food. Fabulous NZ Sauvignon Niki Tika also. Diolch yn fawr Alex a tîm!

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Amanda R . 2023-06-24

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My husband and I visited at lunchtime for a quick bite to eat. It was surprisingly busy on a Tue lunchtime, but there were empty, clean tables. Menu had something for everyone and reasonably priced. Our order was taken promptly at the bar and the...

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NiaWP . 2023-06-21

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Still a shambles arrived at 6.30pm on a Thursday to be faced with a queue 20people deep due to only one person behind the bar and a hours wait for food ffs employ more people and decent chef who can actually cook home cooked food...

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markwO2675YB . 2023-06-08

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I go every week to the pheonix for quiz night and tonight was great. Well done to the shy young girl that did the quiz tonight. She spoke clearly so we could hear and understand the questions. She did a great job. Food was really...

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teresa H . 2023-05-31

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Popped in for an early evening pint and the manager & staff could not have been more hospitable. I asked for some crisps with my drink, and while these were not available at that time, the manager went out of her way to offer sandwiches,...

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alexkeith2018 . 2023-05-30

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Absolute disgrace staff are a complete waste of space. Got told by on staff member to go and find a table and place order at the bar when we’re ready. 15 minutes later we go to order food at the bar, which the barman had...

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Kevin D . 2023-05-06

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All staff were approachable, friendly, attentive, helpful and kind - making for a lovely relaxed and enjoyable experience. The food was very good and reasonably priced, especially for these days. We'll be back again thank you.

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Z-Th0 . 2023-04-23

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We as a group go for quiz night every Wednesday. Been let down a few times . We get there only to find out the quiz has been cancelled. We buy food and drink there every week. Now they have decided to move the quiz...

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teresa H . 2023-04-09

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Came in today (Sunday the 2nd) and was very pleased with our experience. We did originally come in for a Sunday dinner but were told that they weren’t doing it. We didn’t have a chance to be upset as our waitress was nothing but kind...

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Leann E . 2023-04-02

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This is a nice pub and generally the staff are really helpful. The vegan options are a bit limited and the starters in particular are quite expensive for what they are. The vegan options are all quite spicy - it would be great if there...

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BexMJBex . 2023-03-31

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Came in last night for food and drinks and I was not disappointed. Food was to a better standard than how it has been previously and I thoroughly enjoyed it. Food was brought to us by Charlie who was polite and cheerful and came to...

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Solwen J . 2023-03-25

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Food was wonderful great service by the bar maid Erin would highly recommend to people coming to the area

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FrankT1761 . 2023-03-22

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Amazing service from Jade. Came on the 15th for food and was not disappointed! We will have to stop in again soon.

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SJ W . 2023-03-20

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Staff were absolutely lovely, food was definitely not. Went hoping to have a nice Sunday lunch and was met with nothing but disappointment. Meat was tough and dry, carrots were hard as wood and it was over seasoned beyond belief. God knows why a whole...

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Jacob E . 2023-03-19

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Visited Friday night for a meal.Had a table for two.Another couple walked in at the same time.Asked at the bar if they were serving food..the barman said yes, so we ordered drinks and after looking at the menu went to place a food order. The...

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TJLlanelli . 2023-03-12

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Such a shame as this pub has such potential but unfortunately every time I have visited this pub there is some issue. No food, long waits for drinks, hour+ wait for food. Management doesn’t seem to be in existence. Staff really badly dressed and scruffy.

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gizmo186460 . 2023-03-04

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I had a meal today and the pub was very short staffed. However, Joanne, who was serving food and running the bar did a first rate job. I gave the pub 4 stars, but I would give Joanne 10 stars if possible. Lovely lady who...

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janerX3402HI . 2023-03-03

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Was here Saturday with family of four. Good helpful bar service. We were here few times pre-covid which was good, But has gone down hill regarding food. Cook/chef seem not interested. My steak lacked ingredients listed on menu. Had only steak chips peas and two...

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Al H . 2023-02-28

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- Frequented this pub for many years as its location and layout is suitably perfect for all customer types. - The addition of the childrens park in recent years was a brilliant extension to an already family friendly place. - Staff have always been found...

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steffcwmg . 2023-02-26

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Thanks for a great Valentine Night meal Friendly staff, delicious food and great value. Three delicious courses for £20, well presented and generous portions. I would definately recommend.

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837dafyddh . 2023-02-14

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The staff were very friendly and apologetic about the number of items on the menu saying that the company would not allow them to order in items due to an upcoming menu change. Which seemed strange as a number of menu staple items were not...

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Kev R . 2023-02-10

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Worst meal in my entire life!! Cider was flat, chicken burger had no bread or hash brown, most of the food items are out of stock, they haven't seperated the testeraunt from the rowdy pub goers just gone sick in the car park don't feel...

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G7609YSsams . 2023-02-08

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I would love to give this pub a good 5 star rating but I don't think that would be fair. My wife and I went in for a meal as we are recently retired and are new to the area, so we are looking for...

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jonahorrisadeet . 2023-01-26

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Ordered Steak and Ale pie only to be told non avail so ordered cod- fish and chips wish I had not, crispy fish totally overcooked dripping with oil, sat on a handful of chips that became saturated with oil off the fish, came with a...

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Resort15362010468 . 2023-01-26

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We came for a family meal on a busy Sunday. We were greeted with a lovely warm welcome by all of the staff. Joanne was particularly helpful, she really goes the extra mile and nothing is too much bother. She knows the menu like the...

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robertstribe . 2023-01-22

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Called into pub with daughter and grandchildren very welcoming staff good selection of good beers food menu plenty of selection Sunday lunch was amazing service was fast food hot and tasty Joanne was terrific hostess will definitely call again

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K232LEjohnl . 2023-01-22

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Lovely food. Great customer service. Have been numerous times, friendly staff. Very accommodating especially with dietary needs, Joanna (our waitress) would check and make sure ingredients weren't present, which I really appreciated.

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lornal953 . 2023-01-18

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Came in around 7 on a Tuesday for a chicken sharer with my friend. We were met with friendly staff who were more than willing to help people. Will be returning. Thank you Ellie and Peter

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Thea E . 2023-01-14

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Wonderful food but even better customer service will definitely be back here again. All staff were very friendly

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Faithmattinson1 . 2023-01-04

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Decided to try the Phoenix again after giving it a miss for a while and that’s all I can say things haven’t changed. Went to order the mixed grill and was told no steaks available which is why we haven’t visited for a while before....

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angelaandwayne244 . 2023-01-02

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Called between Christmas and new year. It was quite busy. Ordered Gammon and chips, and a tuna cheese baguette and chips. Cost £16.40 excellent value. Portions were very good, the baguette was excellent, plenty of filling, and lovely chips. Gammon was tasty, and great value....

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Mondial1943 . 2023-01-02

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Went to the women’s toilet, the floor was dirty. There was no toilet roll in the holders in any toilets. There were 3 empty toilet rolls left in the middle toilet, just left! Absolutely disgusting.

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AimeeDavies2003 . 2022-12-30

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I have see the pub a few times and looks quite busy most for the time and me and my wife came over for some food but my god the food is amazing! I am definitely booking to come again I was served but aaron...

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Dreamer23018882273 . 2022-12-16

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Terrible service - we had prebooked for 12 members of the family to ceaborate an 80th birthday. Tables weren't set with cutlery or serviettes; prawn cocktail was not pleasant; main courses came before starters had been cleared: and despite pre ordering they had run out...

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X5427KXjanl . 2022-12-03

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I have been visiting The Phoenix for many years and feel it has improved slightly in recent months, however, I do have 2 issues with the pub. I have visited a few times when there is the "burger and a drink" or "curry and a...

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C L . 2022-12-01

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We chanced on this inn as we passed by. Very enthusiastic staff and they ensured we were welcomed by name on entering. Food was very tasty and it was served quickly. A lucky find. The steaks we would recommend. Soup of the name was also...

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ce829 . 2022-11-07

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Why do you call last orders at 9pm? My father, who is a regular and has lived in the village all his life, had to go to another pub in another village for a pint on a Friday eve! He got to the Pheonix, his...

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ALRCDF22 . 2022-11-07

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Food is rubbish and has gone really bad over the last few weeks! We have eaten here for a while, but recently found out the head chef has left. Now it's just not worth eating here. It's also a shame that Marstons aren't bothered about...

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Hula1982 . 2022-11-05

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Visited this evening as a treat for my teenager, surprisingly the pub was fairly quiet for a Friday evening! Ordered food and couldn't fault it however the service we received from the bar staff was atrocious!! We were served by an girl with multi coloured...

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A3690QJlucys . 2022-10-21

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Came last night around 6 ish and really enjoyed my meal as did my friend. We’re local to the area but haven’t been much but I now am planning to go back. Was served by Ellie and another girl with colourful hair, thank you to...

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Thea E . 2022-10-21

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Visited today and had lovely food very fast. Had great service from Ellie so will definitely be returning. Thank you to the rest of the staff who were also very accommodating

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userreviews123 . 2022-10-16

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Food was amazing and the runners Ellie and Charlotte were very polite and efficient. Kaci abd Peter were very polite on the bar too. I hope to be served by them again soon!

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GMBjonk . 2022-10-15

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As always a warm welcome from Beth. Always helpful and very courteous. Food as always, amazing. Would always recommend here for good food and a relaxing atmosphere.

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Crazywelshmun1968 . 2022-09-30

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Glasses were filthy,changed the glasses filthy again.Outside area needed cleaning,ash trays had been left for days.If the kitchen is anything like the outside heaven help us.

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175nigela . 2022-09-23

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Having been for walk at the nearby Llyn Llech Owain, we popped into Tafarn y Phoenix for a bite to eat. We received a warm welcome and the food was lovely. Good size portions, kids' menu and a great selection of drinks. Will definitely visit...

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F6812ILrachelb . 2022-09-19

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Beautiful setting great choice on menu food excellent staff friendly and polite would highly recommend

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suekingnana . 2022-09-15

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Lovely food , service was quick today, had curry , ultimate burger and kids meal . All food was nice and was hot .will visit again

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Cprhare . 2022-09-14

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Turned up for lunch , a little busy but staff made us feel welcome. Could sit anywhere. Served by Joanne very polite and helpful food was lovely lunch time special was lovely( curry and rice). Fish and chips always good . Been to the Phoenix...

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186rhianb . 2022-09-14

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Such a beautiful place to come for food. Very child friendly. My son struggles with crowds and the staff are always fantastic with him running around. Joanne was great with recommendations on food and swapping out for the fussy eaters. Lovely food and quick service....

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J6094QKamberw . 2022-09-14

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Went for a family meal and was very happy we chose to go. Food was perfect. 5 year old ate most of her food and she is very very fussy so that was fantastic! Out of all 5 meals there was not one thing wrong....

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zoel37 . 2022-09-14

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Called in with a friend. Fab fast service and food was lovely. Friendly staff, will call again. Fantastic

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Nia194 . 2022-09-13

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Lunch menu has value meals, knives and forks were polsihed. Very friendly staff, and a clean premisis

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Tostrich . 2022-09-12

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friendly and pleasant staff! Plenty to choice from including gluten free. Really enjoyed my meal today 😊

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ebonye241 . 2022-09-12

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Always good food and great service. Best local pub around. They make a banging chicken tikka and great pub quizzes

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saramG6207CL . 2022-09-12

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Called in here for a bite to eat with the wife. Service was great especially from behind the bar (Abi). Food was really good, couldn’t of asked for better and amazing value

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NorthStar61075675974 . 2022-09-12

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Lovely service. Abbey was very friendly, polite and helpful. Great food. Nice surroundings. Good atmosphere.

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alis0nperfect . 2022-09-12

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Just had a 8oz rump cooked to perfection (med rare) . Staff are really pleasant. The menu had plenty of choice, also had a gluten free choice. Will come back again. We'll done!!

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930heathert . 2022-09-12

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Lovely burgers for lunch. Impressed with the kids selection too... broken down to under 5s, over 5s and those with bigger appetites. Will definitely come again.

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Ross2022H . 2022-09-12

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Ordered 2 x steaks with chips and jacket potato a good evening meal decent pub with a good atmosphere will call again Thanks To the Phoenix

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LoveGoodResturants . 2022-09-12

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Lovely food excellent steak and ale pie, service was great really enjoyed the whole evening highly recommended

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Maps619705 . 2022-09-12

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Friendly service and really good food. Nice and pleasant atmosphere. Just what we needed after a long hicking day....

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AngelikaB1466 . 2022-09-12

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Visited for lunch with a friend and his guide dog. There was plenty of room for the dog (Even offered a drink for the dog), the staff were very nice and helpful, the meals were delightful and the drinks refreshing. Everything reasonably priced. Thank you...

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rhysp189 . 2022-09-12

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came for the lunch menu it was high quality and very tasty. The staff were very friendly and always have a smile on their face.

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tilly2004 . 2022-09-12

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The pheonix atmosphere was very enjoyable Abi was extremely helpful and kind me and my mates had a lovely meal and some drinks we thoroughly enjoyed

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Rhianydd J . 2022-09-12

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Very good service, food arrived quickly and there was plenty of it. 4 adults and 3 children and 3 dogs all accommodated for

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I4219DMlindseyf . 2022-09-11

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Had a lovelly welcome, friendly staff, great service, food was really value for money. Definitely we will be back.

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matthewjU1765UI . 2022-09-10

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Always Amazing food and excellent service. Staff are Very welcoming and very friendly. Highly recommended

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ashleydY2061JS . 2022-09-09

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Had a lovely meal here and a few drinks with some friends who live nearby, food was lovely and came quickly, the waiter Marcus who served us was very helpful and friendly, will definitely return in the future to try more dishes on the menu...

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674kereng . 2022-09-09

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We often visit the Phoenix for food as a large group of friends with young children. They have always been accommodating and welcoming to us. The atmosphere is very family friendly and the park outside keeps the young children entertained while we order food. We...

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lucytR2979PA . 2022-09-09

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Lovely evening with friends! Great atmosphere and child friendly, we will be returning. Attentive bar staff.

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amyfR4143IL . 2022-09-09

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We have been here plenty of times and we can not fault anything with the food or the drink . Reliable price for drinks and food . 12.99 for bottle prosecco on a friday evening is perfect with food . Would definitely recommend this place...

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DemiH927 . 2022-09-09

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Went for lunch, food was nice. Didnt have to wait long for food, Marcus was very helpful in telling us about upcoming events also looked after us for the afternoon Daily deals makes it a nice little place to go for grub without damaging the...

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Seanray123 . 2022-09-08

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Went to the Phoenix for business social for drinks and food. We were sat outside and told to be quiet as we were talking loudly and neighbours would be annoyed (on a Friday). We asked if we could go inside and she said no you...

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Jacob M . 2022-09-08

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One of the waiters made a rude comment about us and the beer we were drinking which was loud enough for us to hear. Very confused by the comment. I will not be going back for drinks anytime soon

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Rhyssssss . 2022-09-08

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Friendly staff, dog friendly, nice food, Only complaint was Burger bun was chewy. Water given to the pup which is always a bonus

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Bartonxxxxx57xxxxx . 2022-09-07

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My wife and I and our friend just had a cracking meal here lunchtime today...Hunters Chicken, Lasagna and Sausage and Mash, can't fault any of the meals, and the service was excellent. Would thoroughly recommend.

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anthonypY4680DB . 2022-09-07

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First time coming to this pub and was welcomed with friendly staff. Marcus and Joseph were serving us, they were very helpful, polite and friendly. They informed us that the pub allows dogs which is very handy. Was very happy with our service. There is...

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Sophysophh . 2022-09-07

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Went with my wife for a dinner on a lazy Wednesday. Booking online very easy. The pub is clean and suitable for families Ordered Brie dippers which were tasty. For mains we had BBQ chicken burger and Surf and turf. The burger was amazing! I...

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Happy2019man . 2022-09-07

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Convenient location. Staff are lovely ( Joe ,Peter,Kaci) but the food isn’t great. Been here 4 times and it’s been about the same each time. Pity really.

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pauljonesglts . 2022-09-07

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We live locally and often pop in. Always a good welcome. The food is good and reasonable and there are a good selection of drinks. The pub quiz is awesome too. Joanne is very nice.

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dominicj627 . 2022-09-06

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British
outdoor_seating_170196takeaway_170196delivery_170196

Absolute shocking new munchy box don't bother any one called to complain and all I got is that's how it comes £25 quid for that crap everything stuck to pizza fell apart and litlerly no chips meat it was vile and I go here mnce even twice a week never again