Taco Bell in Newcastle upon Tyne

Would not let me spend cash, very disappointed.

The food is good, but it is so off putting when there is one staff member in particular who is very rude and miserable ALL the time. Anytime I have come in Vicky is always so moody and when I ask her for sauce or go collect my food she does it with such aggression it’s quite intimidating! Really don’t think she should be working in this sector with her disgusting attitude.

I don’t usually write reviews but the past few times I have been here the attitude of the staff has been poor. More specifically the lady called vicky is extremely rude and shows attitude when I ask for the sauce packets (even when I am using manners). The other staff seem nice though but if she is going to be at the front of house then it’s important to treat customers with a bit of respect…. I’m only asking for the bare minimum:

I received my order in one hour 20 minutes and it wasn't even busy time and i only live 1.5 miles away from the restaurant the food was cold and they sent me the wrong order very poor service this will be my last time i live the review so next customer get served worth of his/ her money

Not as good as the Taco Bell in USA

Great value for money. However poor customer service from statff

For a quick bite, Taco Bell is recommended: 2 filled tacos, nicely seasoned fries and a drink for less than 7 pounds. I love it

They pretend you to order something but they don't even have open facilities and restrooms. Fast food and fat food takeaway, that's all you can get there.

The food is quite nice and the restaurant itself is clean. Often times the bathrooms have no toilet paper though so I am lucky I always carry wipes. As well, the food waiting times can be absolutely ridiculous; I’ve waited 40minutes once and it was not busy. Staff in the kitchen can be seen standing about chatting when there is clear orders on screen.

They have this stupidly complicated touch screen and didn’t get what I wanted, asked to change it and computer says no. Won’t be going back

Come in here quite regularly. The cravings value menu is very tasty. Tends to be quite quiet most times I've been in but I've not had a bad meal from this Taco Bell. Recommend if you're looking for affordable fast food.

Quick service, piping hot food. Bang on 👍

got pregnant and gave birth after consuming

The precise antithesis of "fast" food. I placed an order at 17:10 on the taco bell, only for it to be cancelled 15 minutes later without reason, and unbeknownst to the store. Thankfully, I was refunded. I then immediately placed another order at the kiosk at 17:25, and was still in the store, without my food, at 17:50. At last, at 17:55, my number was called and I got my food, and I must note I was not the only one in the store having a problem with the wait time. On top of this, when I received my food it was cold, as if it had been sitting there for an extended period of time and had been forgotten about. I normally only have positive things to say about taco bell, but this experience has really peeved me, and it will affect my decision to visit this store again in future. Disappointing.

Good staff, decent food and got my decently big order in 5 minutes! Some people in the reviews I’ve read clearly know nothing about the menu or how fast food works! You gotta think for a second and realise this is not the staffs fault!!! Amazing thank you and highly recommend!

Ordered a delivery from them the whole order was wrong and the food that did come was covered in hot sauce which i do not like and freezing ,then when i raised a issue on the app i was basically told to go away

⭐⭐⭐⭐⭐ I had an amazing experience at Taco Bell Cheshire Oaks! The food was delicious, as always, but what truly stood out was the exceptional service. Gohar, the lovely guy serving us, went above and beyond to ensure we had a great experience. He was friendly, attentive, and made our visit even more enjoyable. The restaurant was clean, and the atmosphere was welcoming. I highly recommend this location for anyone craving tasty food with top-notch service. Gohar, thank you for making our visit special! Will definitely be coming back soon!

The food at taco bell has become a real let down. I ordered the crunchwrap supreme which had no crunch and filling was suspect. The seasoned fries were ok but still underwhelming when it comes to fast food fries. Fairly expensive as well for limited food. The McDonald's over the road is the better option

Went into here today (4th November 2024) and ordered some food but soon as I saw the cashless sign said no to the person behind the till and walked out and went to McDonald's instead. Absolute disgrace!

I love the food, esp Vs price etc. But the last 5 orders I've made through Uber have consecutively had MULTIPLE items missing. I've reported this so many times I'm fearing I'm going to get banned from Uber eats because it's actually a joke at this point that they never get the order right. Just please check and double check the order tickets before you send. You can have all of my hard earned money I just want the items I've paid for man.

Great fries. Pity the staff were entirely clueless.

Meal was lovely, would come here again.

dead quiet yet it took awhile for food to come. was so bland, moist and cold. quite bad tbf.

Food was stone cold when arrived, and order time kept changing and jumping around continuously.

Never got burritos disappointing after paying 30 quid

Order placed at 4.30, it then didn’t arrive till 6.15 after originally giving me an estimated time of 5.10-5.30

4 missing items in order, very disappointing and no way to get the food delivered only a refund available - not helpful as people left without their meals.

Didn’t know there was a bunch of r-tards as thick as McDonald’s staff to be let loose to deal with the public but here we are

food was stone cold and very unhappy chips where stale i would consider compensation i forgot to order cheese sauce i then rang up to see if there was any way i could add it on the staff said they where going to ask management they then ended the phone on me. I then had to ring back i was then told it wasn’t possible .

Payed 34.67 too not even receive any of the food we like, got some random order, will not be back absolute joke!

Ordered 2 meals only received one drink.

Food was delivered 1 hour 30 after it was ordered, it arrived cold with stale chips, the delivery time was constantly increased as we waited to be disappointed with the food once it eventually reached us.

It says delivered but I haven’t got it?

Ordered a meal for for 2 picked nachos (two) got none! Got extra dessert cinnamon twists (chips would’ve been preferred if you don’t have nachos) only one taco arrived should’ve been two! Burrito was tiny and asked for guacamole (paid extra) didn’t get it! Never been so disappointed! The driver had said he’d just got a £40 fine for being parked outside waiting and told us the service was awful… He wasn’t wrong! I hope your refunding him the £40

order was confirmed at 12:38 and was not assigned a driver until 15:14

Absolutely disgusting tried to make us pay for tap water. Joke.

sometimes you live mas and sometimes you don't

No food has been delivered? No one answering at the restaurant

Food was absolutely freezing not even the littlest bit warm, full meal spoilt gutted

Food was cold as out and no filling was not even a cm of mince and no chicken rip off

The food is always good. Love a volcano burrito. Normally served fairly fast. No not drink choices however.

Items missing from my order AGAIN

The lady at the ordering counter didn’t give us good service, I was there with my family and she gave us disgusted looks. The bin was full and we couldn’t fit any of our rubbish and she called us lazy. Please do something about this.

Was lovely and on time. My chips were freezing. But other than that good

11 September at 3:50 AM the guy who is serving he showed very bad behaviour to customer. I don’t know how he got this job even he doesn’t know manner

my order was missing 2 lots of fries

Freezing cold food when arrived

Ordered for delivery found when delivered the fries were missing 😭

every single item was freezing cold, missing chips aswell, shouldn't have to order food and then heat it up your self at home makes no sense

This is a worst restaurant ever, the drinks look alright but the tacos begin falling off and other food tastes bad and salty, I don’t recommend and never ever come back again!

Food says delivered! Did not arrive, driver was parked in street according to app for over 5 mins then it came up delivered, i have nothing, what happened to them having to take a code to stop this happening!!

Playlist was a 10/10 Felt like I was listening to my on repeat spotify playlist. Person on the till was super sweet (loved all the pin badges on their hat)

Order time kept getting pushed back and when it arrived it was cold. We had no Crunchwrap supreme - no one to get in touch with about this so now my girlfriend just doesn’t have a meal. Also £4.75 delivery/service charge to order another Crunchwrap even though it was their mistake???

1st time trying, won't be back again. Burritos are very small, missing seasoned fries and churros weren't very nice either. Asked for no lettuce one taco and it still had lettuce on

not what i ordered and was freezing cold

Amazing place to grab some food. Definitely coming here regularly, In love with my burrito

I stated I wanted no tomatoes but found a bit of tomato in my food when I’m allergic, I asked for 2 pots of cali ranch sauce only got one I would like an refund as I couldn’t eat my food due to there being something I was clearly allergic to in my food

I got none of the sauces I ordered. The food is average.

Burrito was lacking in filling (nowhere near as full as the example picture). Chicken trendies are okay. Rice was also okay but I'd recommend some kind of sauce. The cheesy fries are also alright. Value for money? Go to a chippy instead.

Food was lukewarm warm but everything was there so was happy. Delivery time was good

my order was delivered to the wrong address, and i never got a call from my driver. i dont understand why this was delivered without a code. i want a refund immediately so i can place another order

Nice place,more food then before Lush

2hrs and 25minutes from ordering to delivering. Food was cold and inedible. Taco was soggy. Attempted to cancel several times with no avail. Rang restaurant and it rang out. Very poor service and food.

Just a gimmick now, they actually did used to try when they first arrived. Don't bother now though.

Proper fast turn around but food was stone cold

Visited Taco Bell last night and didn’t receive our order and paid for it. The order was quite large. The place was busy and clearly understaffed however was very unprofessional. Ordered food on the self service and at least waited an hour. Enquired about our order and it wasn’t even on their system even though we had paid. Attempting to call for refund and no answer after ringing multiple times.

1st time ever and WOW did not dissapoint! Food was delicious, delivery was super fast and driver very polite! Great job Taco Bell thank you!

Food was cold got the wrong stuff

Missing items but other than that fast delivery fresh and tasted great

Dogshit driver had a smoke break for 20 mintues and took my food

It was all okay But the employee at the checkout, on 08/08/2024 at 19.00, who calls the orders definitely deserves a raise!!

This is an absolute joke! 2nd time I’ve ordered food and it not be delivered yet it says it has! Ridiculous I want my refund

ONCE AGAIN ITEMS WERE MISSING FROM MY ORDER its so frustrating shen this happens. I left a note with my order asking them to make sure all items were there sort this out taco bel

Food arrived at room temperature, chicken taco was awful, the new burrito (chipotle chicken) was mid. Churros were excellent with the caramel sauce.

Food was beautiful however the state they just got throwed into the bag

for was freezing cold most went in the bin

driver drove past were he was ment to deliver and took it half a mile away completely passing my house adding 15 minutes to the delivery which could have been much earlier, if just eat look t the tracking data they will be apauled at how far past my house this driver thought was acceptiabpe to take my order.

Cold chips and missing sauce the filling of the burrito was incorrect

Food was lovely. First time in Taco Bell.

sorry to write this, but: - had to wait 10 minutes for small fries, during what was the definition of not-busy time - someone was constantly trying to sweep the already-clean floor around me, making me feel like I should step aside - the printers in self-checkout kiosks never work there, which makes me feel they're either trying to save paper, or they just can't be bothered to change it in mcdonald's across the street I would get the small fries in an instant, busy or not

Food missing items AGAIN from Meal Deal

The food tasted horrible, I threw away half of my meal. The tacos were disgusting and the burrito wasn't a burrito it was a wrap. The best part of my food was the drink which wasn't even created by them. The nachos were alright but they didn't really taste nice. I still can't get my mind off the tacos. I thought they would taste nice. Absolutely disgusting. Never ordering from this place again unless I want a drink.

Being an American and moving to Newcastle this was a dream lol. My only complaint is no taco bell sauce which was smart bc I would have had a purse full 🤣. Food was wonderful, employees were kind, it was clean and my british husband now loves taco bell!

Absolutely yes 🙌 always hits just right 👌

Delicious food but had to wait a long time for it.

Waited 2 hours for my order to arrive, it then didn’t arrive and was marked as delivered so yeah I’m hungry and sad

Food was late as the just eat map sent the driver to the wrong location even though the address we entered was incorrect, by the time it came it was cold and not enjoyable

Food was all spot on, would definitely recommend and will be ordering again! Thanks!

Loads of things missing will never ever order from here again absolute joke

I have placed an order on the 30-06-2024 and when it got delivered to us it was absolutely shocking I would not recommend it to anyone there was not beef or chicken in the burritos and you could tell that they wasn’t bothered about presentation. I would love for a refund so if someone could get back in touch with me that would be great.

The worst food I have ever bought in my life. I bought a meal for 20 pounds. They sent me the food cold, and there was almost no meat in the sandwich. They sent me the sandwich empty inside. They stole my money. 💔🤬

I still do not have my order I ordered this at 10:34 and I still do not have my order and it is now 12:44am. I love the food from here it is my favourite place to eat at but waiting for my food for this long is not worth it. My order now says it is delivered and I still do not have my food

Wrong items delivered when I complained I was rejected a refund even though I never got what I ordered for

It's the best fast food place in newcastle it's cheap always get my order right

I would like to request an urgent refund to my bank please as the food was cold and chips were soggy. the bags seemed a bit too wet with grease which isn’t usually the case with Taco Bell. Thank you

Delicious! Arrived warm. Jalapeño sauce was amazing. Good value.

food was cold. Just not what expected 😕

After wanting to try it was a huge disappointment small portions and disgusting fillings (well lack of fillings)

The food is quite good, in relation to the price.

I have not received my orders and the driver did not ring the ball neither attend my address. and now I wants either full refund or get the driver to deliver the same order.