Taco Bell in Guildford

The driver was super friendly! Really really nice guy

food was stone cold... 15-25 minute delivery time and I ordered at 12:15pm do the maths... didn't get the food until 13:45pm absolutely shocking

Avoid this place. There is a reason it is always empty. I have nothing but problems with the Guildford branch. Food is just about edible but sometimes hardly any fillings, better value/quality to get a burrito from one of the other Mexican places. Deliveroo orders are hit and miss, food is cold and missing items. I found bits of ground beef in a so called vegetarian burrito in store so food hygiene is lacking and is unacceptable. On a couple of occasions loyalty points have not been added and head office are useless at trying to help. The point of sales terminal to order food is not fit for purpose, slow, clunky and took payment from my bank multiple times but voided the orders out of their system so I had to leave without food. Staff mocked me for not being able to order and would not come from behind the counter to help to see that it was the terminal that was faulty. Staff then tried to charge me for "free" items so I gave up. Head Office customer services are not fit for purpose. They refused to refund me when I was charged twice for food I did not receive and they then wanted me to incur additional costs if I wanted a refund. Look at reviews on Trust Pilot, it is a common problem with Taco Bell. Avoid.

My son loved that they had Robinsons apple and blackcurrant juice as one of the drink options.

Missing food and the delivery took over an hour. Restaurant was u helpful

Would give zero stars if I could. Constantly messing up deliveroo orders. I think they do it on purpose because they can get away with it. Never ordering again

long wait for cold food. not happy. shouldn't have been surprised with just eat

Good service 😊I’m very happy delivered on time 👌

when this place first opened staff had no idea what they were doing but has improved alot since.

the restaurant took an hour kept putting the time back the delivery driver was lovely

I just called over the phone to make a delivery instead of telling me where I can order from he hung up 2 times in my face and the third time he told me I can’t order , such a bad service , which reflects badly on Taco Bell. Such a shame.

First time trying a Taco Bell. Certainly different, will definitely be trying the other menu items. Filling and tasty.

They forgot our drinks, food was tasteless and cold, very disappointed

Constantly turning off deliveroo orders even on a non busy day is a bit of a disgrace tbh. Not just once or twice, constantly. MANAGMENT Please get this sorted out otherwise I would need to turn to the head office due to lack of supply for demand. Thank you

With tacos, they need to be fresh (especially the hard shell options). Great food and great value, but need to be eaten within a few minutes of preparation or the hard shell options will fall apart. As long as you remember that, this is a great value for money, tasty and relatively healthy fast food option!

didn't come with chips and took almost 2 hours for 2 items terrible

Amazing 10/10 food but it was 25 mins late, however it was short notice so i appreciate it a lot

Asked for refund due to order being completely wrong and never received

Only got half the order some went without dinner

Food has shown up cold, delivery driver took too long

Not much if you sre not a fan of tortillas

Items missing from order and no chicken in the chicken taco, just lettuce

Said 20-30 minutes for delivery. Delivery took over an hour. I understand and appreciate its a busy day, but if i knew it would take that long from the start it wouldnt have been such a long wait

Quick delivery and good value food. Was pleasantly surprised ☺️ they could do with having an option to add extra toppings to things.

no stars the staff are rude and non compliant

Wrong order… I ordered meat less and I have received beef.. This is very upsetting and I am very disappointed. I will never order from this place again.

Really fast delivery. Was a little cold when it got to me but was still warm enough to eat. Was on time for the delivery and wait time. And would definitely order it again was my first time having TacoBell and would 10/10 recommend

Estimated waiting time kept changing and increasing until it was over an hour since I initially ordered

The fries were stale???? It felt like it has been sitting there for a week! I also ordered crunchwrap and there was barely anything inside! They also forgot my drink! Really disappointed with this branch

Missing 2 items in a small order. Over 1 hr late delivery and food cold. How fkin bad is this place? Never again. What a shower.

Driver has kept the food parcel on the Waste Bin and vanished.

Food delivered nearly an hour after first estimate, all stone cold.

It was over an hour late. Not happy

My order was never delivered to me even though the driver clicked delivered , I called Taco Bell and they confirmed my order was sitting in front of them and had not been picked up by the driver . I reported this on the day and as of yet still have had no response from you . I would like the £14.44 refunded to my bank account please and not a credit on my just eat account . Please can you get back to me as soon as possible . Thank you Louise

I ordered around 19:15 and I only just got my order and it’s 20:30. The delivery time kept changing. I don’t blame the driver he was fast but the time it took to prepare was absolutely ridiculous. I hope I will get some sort of compensation for this as I had to order food elsewhere and now I have no need for this Taco Bell.

Second time an item is missing, please make sure you have trusted delivery people , that's just unacceptable!!!!!

I orders sour cream and gauc bit stingy I’m not paying an extra £1.45 for not even half a pot s worth

Terrible customer service from both restaurant and delivery driver. Waited almost 2hrs for food. Food portions were ok, everything was either warm or cold

Order was 2 hours late (no option for that above) and came cold.

should’ve been delivered by 6pm, plus drink was warm

food was cold when arrived and was missing some parts

Order at 7pm - didn’t arrive till 9.30pm after id called the restaurant. Arrived freezing cold and smashed up and they refused to give a refund. Can’t say I recommend this place at all

Over 20 minutes past original delivery time and every item of food was stone cold upon arrival as a result

The food was cold when we received it, called Taco Bell and they said they’d hm given the driver the food ages ago, not received for another 30 minutes

Been here a few times, the staff are always lovely and the foods good for what it is <3

Chips like rubber with no seasoning on! Also forgot my sauce. Hangry.

Asked for vegetarian meal, took bite, it's meat.

Food was just chucked in a bag by the time it was delivered contents was all over the place! tried to complain just eat never come back to me won't be ordering again through them

Only got 1 pepsi max,should of been 2

We love Taco Bell but today it was rushed cold and tasteless looked like microwave food wife didn’t even eat it won’t order again

Despite ordering the food yesterday, to be due for 13:05, it was dispatched at 12:59 and the food didn't arrive until almost an hour later; to then which it was cold.

Delivery driver did not read instructions

My food was really cold chips wer very dry and send and extra portion of chips instead of nachos hardly any filling in my tacos very dissatisfied

The crunch wrap was good but the nachos were way too over seasoned with salt and the cinamon twists which I absolutely love in other Taco Bells tasted really bad. They tasted like they were cooked in engine oil, it made my mouth feel like a grocery bag absolutely horrible

Great food but not enough sitting space

Food was cold - very disappointing

Food was delivered over an hour after ordering even though restaurant is 10km minutes from me. Would’ve collected myself but called and they told me they are closing. Food was slivered stone cold and tasted extremely poor. Never ordering from this place again. When calling on the phone to get an update the employees were very unhelpful and didn’t have a clue.

Bought 1 burito. It was too small, and poor quality. The price was quite low, but not low enough to justify how bad it was.

Very good. All items were included (For once) very tasty

Food didn't arrive, driver unable to find address

Order was incomplete, but what we did have was nice.

Great food, and plenty of it! Always delivered on time and always good quality, no complaints at all.

Cheap tasty fast food. Not much else to say. Got a nice taco for under £3 in under 2 minutes. Well done!

I'll never go here again. Didn't get the right order everything was freezing cold it was late and there was order was completely wrong . I got 1 taco no burrito absolutely disgraceful for the price

I love taco bell 😍 I got a chicken wrap with fries 🍟 and a drink. I recommend to greet large portion. The staff is friendly they cleaned my table. Also I want to point out that it is delicious and that if you come to eat you will leave with a smile on your face and you will be full for the rest of the day.WELL DONE 🔥🤩😍!!!!

Good service but not happy with a dirty table. Dirt was dry and that means that was there for a long time.

Missing items yet again and food is cold

The food is always tasty but more often than not I receive the wrong order or something is missing. Also it tends to be on the cooler side, even if being eaten in, rather than takeaway. I don’t know why, but it consistently happens, which is a real shame because the food itself has a pretty nice flavour.

The food was cold This has happened too many times ! Not good service

Food cold and not very nice tasting over spiced.

Always brings high good quality food

I would like to personally thank the person who made the delivery and give them a nice tip , unfortunately they left in a hurry and couldn't even thank them properly

Items always missing from my orders from Taco bell. This has happened several times and you can’t talk to anyone either in TacoBell Guildford or in Just Eat customer Service!

Mixes orders up and does not give compensation for it.

Absolutely divine food and reasonably priced! The chips smothered in nacho cheese sauce, mince meat and sour cream are to die for! Absolutely obliterated everything that was delivered! Keep up the great work guys!

The crunch wrap and the fries were fine, however the cinnamon twists were inedible. It had an AWFUL bitter taste also it was awfully oily, went into the garbage can. :(

We did not receive some items from our order

This branch keeps missing items. Today they missed a large fries and gave me the wrong drink. Last time the missed out the burrito in a burrito meal.

Mostly tasty food for a decent price. Although felt the ‘large’ fries were more the size of a small or medium portion. Dip pots could be bigger in size. Food unfortunately wasn’t that hot as driver couldn’t find our address and we had to walk 5 minutes in pouring rain to collect from him.

The burritos were very good but maybe small. Delivery was very fast.

As always superb food. Speedy delivery. Best!

Absolutely worst customer experience! Firstly got my big food order wrong and food was missing from my order. Wanted loaded fries 🍟 twice just got four packs of small fires. Secondly you have pay for WiFi from BT. As the signal is awful for some reason. Don't give them a big order they will get confused. 🌮😵‍💫

Worst experience ever! The food was not only cold, but the order wasn’t correct and looked like it had been thrown all over the place

I brought it for a family member and he loved it alot. thanks for delivering on time with everything i ordered, it was his first experience with Taco Bell. Kind Regards

We ordered 3 drinks and none of them came with our order. We were also missing some ingredients from tacos (sour cream) that we requested.

Should have churros with the 'Volcano Burrito box', didn't get 'em.

Food was cold and not very nice

Nice food, regularly order from here usually get a value box. I would say about 40% of my orders have an item missing from the value box. Most recent order was missing a drink. Please could the restruant just tick it off the list as you put it in the bag. Tried calling the restaurant to mention this, had no answer. Would recommend but prepare for missing items.

My crispy chicken burrito was missing from my crispy chicken burrito meal

Thankyou to you all I heard about the heticness, you guys are heroes in these dark times ❤️ love you all

The driver didn’t appreciate us singing Katy Perrys hit single Just Eat (Ding Dong) for him and frowned.

The order said delivered but has not been delivered. Contact has been made but no contact from them

I was the only one in the shop and it Took half an hour for 3 people to give me and order of x2 quesadillas and large tacos without beens and beef, none of the team seemed to know how to use the till won’t be coming back

Had the misfortune to walk in this joint the other day. Ordered & sat down. All orders had been announced. The waitress did not announce ours. Eventually got up to inquire & there it was in the corner. The vegetarian taco was the worst ever I've tasted. Supposed to have 4 different types of cheeses - hardly any trace. Boiled rice & black eyed beans - absolutely awful. Did not finish it. Smallest ever portion of chips. Order was to eat in - they served as take away! Surly waitress - no manners or greetings. This was our 1st visit ever to a Taco Bell. It'll be our last. We'll stick to MacDonald's.

Waited 20 minutes for food (despite it being empty) , food not great … wouldn’t go again

MISSING ITEMS. NEVER BUYING TACO BELL AGAIN

Only received half of my order. I have requested a refund.

Food came cold . Missing chips from the meal. Not happy at all. Would like a full refund.

Items missing and no answer from the restaurant to resolve the issue. Now going for a full refund through just eat

Not the best 1st impression. Food was OK but looked a bit cack.