Taco Bell in Brighton and Hove

Poor customer service the girl gave me my food and instantly turned her back to me. No communication what so ever incredibly rude!

Genuinely never been so disrespected and upset by hospitality staff before, I had a missing item from my order where the First Lady told me ‘it was my problem’ and once the manager came to speak to me I was then called a liar over a single taco missing. I have full receipt and app evidence that they are at fault

Dropped 5 minutes earlier that what just eat told me and was warm and tasty

Food arrived stone cold. Very disappointing.

Literally didn’t answer the phone, rung for like an hour and it was important info about my order. So bad.

Food was actually delicious, staff were kind (despite rude people), but unfortunately my chips were missed. I should have checked before leaving, but I did not notice until I got home.

I love taco bell’s food but the disabled toilets are so dangerous for disabled users. Firstly, the floors are always covered in water. Secondly, the emergency pull cord is not up to regulations! It hangs in the air and as a physically able person I was not able to reach this whilst sat on the toilet let alone if a disabled person had fallen on the floor and needed help. This is a massive issue as the cord has clearly been cut and would leave someone at risk in an emergency.

Very nice will again thank you Tao

Manager on 4th of September at 10.45PM was rude and very unreasonable. I was sat and just waiting for my food and was forced to move as that area of the shop was “closed”. I understand if I was eating or making a mess but I was just waiting.

Driver should be paid more because he was waiting for a while lovely guy in general

everything crumbled apart and was wet when I got it. pretty disappointing when a taco shell is supposed to be crunchy. all the delivery delays probably meant it got greasy

Quite nice for in between, I was expecting larger portions, but it was also my first time at Taco Bell

only the drinks arrived no food delivery driver was not helpful

wasn’t the drivers fault at all, he was very apologetic

We got a meal for two and it was delicious. It came with two beef tacos 🌮 and 2 specialties, cinnamon twists, fries and nacho cheese. Tacos were as crunchy and fresh as they should be. Our specialty was the volcano burrito, and it was good. No complaints on that. Fries were well seasoned which was a plus. Cinnamon twists were crispy and sweet, as if you’re eating cinnamon flavored crisps. 👍

Great place to grab a nice lunch. Staff are friendly and the food is really good. Highly recommended if you have never tried Taco Bell, give them a go.

My experience was ruined by the woman at the front who was of a larger build (the widest person there), was extremely rude to me making me feel uncomfortable making a rude comment about my tattoo in front of everyone and laughing making fun of me. She needs to be fired because this behaviour is unacceptable.

it was out for delivery but never arrived

it was so mediocre. The cheese tastes like nothing and the overall quality of the food is bad. Wouldn’t recommend to anyone unless you wann ruin your evening

Taco taco taco Burrito burrito Taco - BADBADNOTGOOD

Just make this location take out only already. Whenever you want to sit down, you are being hustled away.

Usually good experiences at taco bell, but not during this visit. We arrived at 10pm, placed our order on the screen, selecting 'Eat In' and took a seat at the window. While we waited for our order to be called one of the staff began moving all the chairs from the tables, and then placing the stools on the window tables, getting nearer to where me and my partner were seated. Our number was called so my partner went to collect it, so she then immediately came and placed my partner's stool upside down on the table and then turned to me and impolitely said she needed to put mine up too, without explanation. We then didnt have anywhere to sit, so left and walked home. When we looked inside the bag, we then noticed they got the order wrong, and forgot one of the tacos. I would understand moving the chairs if it was 20 minutes before closing, but an hour before is odd & they could have given a warning or at least been polite about it.

some of the worst food I have ever eaten. over sauced, underfilled and very bland. I wouldn't feed it to my dog.

Staff are rude. While preparing my order another customer after me walked up to the counter, he asked what she wanted and she showed him her ticket. He then took a burrito from my order to give her making me wait longer. Shame as the food was nice

Ordered from here the time it took the arrive at my home from Deliveroo was fast and efficient however when the food arrived it was not the hottest. Then the next morning i had a bad experience sadly . I would consider ordering in store and eating in instead of a takeaway to try my luck again it’s decent price .

Food was great!! The delivery drivers attitude was an issue!!!! On arrival he called me to collect my order from him, I informed him I paid for delivery to my door and gave clear directions. After a time I went to meet him halfway and he THREW MY ORDER UP IN THE AIR FOR ME TO CATCH!! I deliver goods in my job and NEVER have I called a customer to collect their items from them!!! I will be taking this further......that is NOT acceptable!!!

Found hair in one of the tacos while eating and the place isn't very clean

time of arrival kept changing and the food was not great.. oily taco and stale fries.... only the quasadia was nice

Best Tex Mex Todd in the world. Super fast service

The food was so late that the driver had to apologise and as well as this the food was freezing and soggy, really disappointed!

The food was cold the fries and the chicken were stone cold like they had bee sitting a while before they sent it or it was not cooked fresh... Could not eat the chicken it was bad.

Early delivery.. really nice food

Order placed and delivery advised for 19:00 but was delivered at 19:54

wasn't our order, restaurant refused to resend and told us to request a refund

Missing dip, delivery early by bad attitude driver

My food hasn’t come for the second time!!! I watched him deliver four other orders before me even though I am two minutes away from the restaurant - I literally haven’t got the money to go and get more food for today - this was my meal. Not only do I watch him on the map for over an hr going to other houses it says my food was delivered when it wasn’t !! I have been sat in the living room by the front door since he left the restaurant and no one at all has come, how is this fair? It’s the second

Your app is rubbish. After 1.5 hours of waiting, & app saying driver is assigned but food is still being prepared (for over an hour?) I called the restaurant who said opposite. Food had been ready a while but no driver assigned - & no idea how long that would be! Then the estimated delivery time increased again for 2nd time in app, & app next said driver was waiting in restaurant but food not ready! obviously bs! When order finally came, we had been waiting nearly 2 hours!

My food literally never came, is my order driver stealing my food ? I was sat in the living room and heard no knock got mo call, just checked the app and it said it was delivered

In the second month of being open they have improved a lot. You are now allowed to eat in, you can now pay by card and the new staff is so much better and lovely. I came here two times before but it was really unpleasant. The first time it was only open for deliveries even if it wasn't clear at the door. The second time they will only accept cash, the self service machine was broken, and staff were inattentive and unhelpful.

food was near cold when it arrived

Food was cold not cooked very nice , disappointing when it costs a lot of money and it’s not nice to eat

food was cold and didn't taste like it usually does, I am disappointed because I love Taco bell

Excellent service and friendly staff

Great food excellent services mind blowing staff

Missing half my order they were so so so rude when calling up to talk to them !!! ADVOID LIKE THE PLAUGE

Food was cold, cheese sauce split everywhere not again

Lovely staff, so friendly and helpful and the place is spotless whenever I go in

Amazing store always clean and serve hot food

Store now is different always clean , staff happy to help and friendly also always they serve hot food. I recommend that store to everyone

Best place to visit friendly staff and store always clean

Nice place as always clean with wonderful staff always happy to help and friendly. I recommend this store for everyone really nice and clean

So this isn’t the first time I’ve ordered from here, a year or so ago, I had ordered from This restaurant way before closing time and they had excepted my order, I waited 2hours before the cancelled on me which was beyond annoying! But tonight was better then expected, well done team

When we called asking where our order was the man on the phone was extremely rude and hung up on us mid conversation

Amazing food still warm, made really well

Didn't receive the fries with my order

Awful. Never tried Taco Bell and it will be the last. Expensive for super processed food...if you can call it that. Toilets out of order and unhelpful staff. Restaurant had a dirty floor...felt robbed!!

Very kind and polite man! Great customer service

Order was never delivered. We saw the driver was close to our apartment. We went upstairs to retrieve our order, but it was no where to be seen. We went back down stairs in hopes they would ring the bell, but nothing happened so we went to the door again. Very disappointing as it seemed like the order was at the door. The driver must of given it to someone, without asking for an order confirmation. Very disappointing and massive waste of time as it was our planned dinner. Sad knowing that someone else would have eaten the food I worked hard to pay for. I hope I am able to get a refund for the food I never received.

delivered to someone else I haven't got it

Absolutely dreadful. No updates, no progress messages, nothing. Food arrived well over an hour after being ordered. Never again. In case anyone ever reads this I'd not hold Taco Bell to account. It took Just Eat 40 minutes to assign a pickup. Appalling service. This happened last time - I was offered a 10% refund. Yeah. Right.

Food was cold and we waiting nearly 1 hour and a half for it to be delivered.

It came at the predicted time, but did take an hour after ordering. I appreciate that it's busy though. 1 of my orders was also wrong

taco was soggy when it arrived and took over an hour to arrive

Delivery driver was very sweet and lovely

Taco bell Is more reasonably priced then everyone other faster chains but unfortunately the staff at this taco bell are . Inadequate at seven customers at the till last time I was there I was waiting just over seven minutes to be served and it wasn't that busy they were too Occupied with delivery drivers

Ordere multiple times, its warm bet never hot. Would be better if it was hotter

Great delivery BUT food just tasted of salt never again sorry

Absolutely 💯 scrummy. Thanks 😊👍

Honestly this has to be one of the worst food related experiences of my life. I walked in to the restaurant to see rubbish on nearly every table, basically had to clean the table myself just to sit there. The food I ordered either looked like sick or was drier than the Atacama Desert. I was thinking to myself how this could get any worse… the bathroom. Walked in to do my business, trash all over the baby nappy changing station, piss all over the floor, toilet stunk, and of course… no toilet paper. Honestly I don’t know what was going through the staff members heads to think the restaurant was OK to be in that state of a mess. I’m never going here again.

Waited 3 hours but It never came at

Food was cold and we had a missing item called the store and there was no answer

Gave me one less chicken stripper when i paid for three

I decided to have some Taco Bell but when I arrived at the restaurant, it was locked and the lights were off implying it was closed despite it being 12:30pm at the time and the advertised opening time was 11:00am and there was no notice saying the store had been temporarily/permanently closed.

Driver was really nice. Miss items

Didn’t receive tango with box meal

my food didn’t even arrive but it says it was

I did not get my food and lost £9. You guys suck! I want my money back

Food was good. Very nice delivery person.

It's not bad they have a discount for students Excellent staff and excellent service The price is good

We called the restaurant after a very delayed order time and they said our order had been there nearly an hour. They said no driver had turned up to collect after sayinf someone was in the area since 5 past 8. it then arrived lukewarm and almost inedible. Not good service from just eat at all. The driver was apologetic but still dosent make up for the over an hour wait...

food is always good but the packaging isnt

Nice and peaceful at 11:30 fast service and friendly staff, food as good as always

There are missing order that i paid for.

Unfortunately was missing one of my burritos

Very tasty, chips were cold though!

Food was soggy when I got it and some of the food items were stale

Gute Qualität des Essens und nettes Personal

Food okay, but that is what we wanted. We ducked in to get out of the rain and grab a quick bite. Rating service as poor because when my daughter asked for a cup for water they declined.

CARD PAYMENT TAKEN AND SAYS DELIVERED, YET NOTHINGS TURNED UP!!!!!!

Arrived about 1hr 30mins after ordering, and stone cold.

i had items missing, the delivery time kept jumping up and up

Nice place to get a bot of spice in your life.

Doesn't need more words. It's taco bell, cheap and tasty. Lovely staff.

2 kids without dinner, no driver was seen and food apparently delivered haven’t received

Made an order from taco Bell and it was someone else's order! With no way to reach out to anyone to discuss this! If your wanting to get Taco bell go there do not order from there you will be disappointed! Also London Road has no number to make complaints to

Never received any food , after waiting just over 2 hours it went from ‘assigning courier’ to ‘delivered’ …. No food ! Not happy

Driver was very polite and nice

First time ordering and what a great value for money and much tastier then expected. Was still warm as well. Enjoyed our food.

No couriers available. Waited an hour and half for it to be delivered!

It was stone cold at the taco was apart