Table Table - The Stanhope, Burton-on-Trent in South Derbyshire

It took nearly an hour for our food to arrive, my steak was overcooked, and my meal was missing an element. My fiancé's burger was likewise overcooked and dry. There was no Guinness, hob goblin or doombar on the premises either. Only larger was available. After having a chat with who I assume is the manager, we were told that there was only one member of staff in the kitchen, others had called in sick. We were offered a free desert, which, since we are extremely hungry by now, we have ordered, hopefully this will not take a further hour to arrive, we will see. Usually the food and service is great, but sadly not today. I suggest you check the staffing and refreshments levels prior to being seated.

We placed our meal order at 11,56am. I had a burger with chips, and my fiance had a mixed grill. 50mins later, it arrived. When I asked them 'why the delay' she replied "we only have one person in the kitchen " the others called in sick. Hey, if that's the case then let customer know there may be a delay before they order. Anyway. The meal arrived. Omg... I've NEVER had such a 'DRY, dehydrated burger in my life. I should have sent it back, but I was too damn hungry. When they asked if the meals were OK I promptly answered "NO" . My partners steak should have been medium rare, it was not, and then she tried to say that perhaps the bun on my burger had soaked the juices from the meat, 😲 what a joke!. There was slices of onion and lettuce beneath the bottom of the meat and the bun, and a layer of cheese on the top of the burger before the bun. We were given a complimentary desert at the end. Oh yeah . And the furniture leaves a lot to be desired too. Foot note... DON'T NOTHER!

Laura was fantastic we loved her redesigned breakfast buffet layout. The food was delicious and we had a lovely breakfast.

Brilliant, Brilliant, Brilliant. Very kind. Very tolerate. Fabulous food and service. Great service from maddy, drew and team. Can't rave enough about the food. Hot and delicious.

I have been coming here for many years and often recommend it to family and friends. The staff are always a pleasure, and the food is always exactly as ordered. Great service from Ashley and Caitlin :-)

Daytime menu is unbeatable value. Food well prepared and appetising. We have always found the staff welcoming with prompt service

Have stayed here multiple times throughout the last 3 years and I’m afraid to say it’s only getting worse. The chefs drum and bass loud repetitive banging woke me up at 6am, what does he have in the kitchen a DJ set? So loud that I can hear the lyrics to the songs in my room! When I asked about it they said it’s to keep him in a good mood? And I’m not the first person to mention this…so why hasn’t someone done anything about it? So much for a guaranteed good nights sleep!

Food was amazing and staff were so friendly! Izzy was the server that served me and was very attentive and ensured we were all okay. Ashleigh served me at the bar and was absolutely lovely. Food was hot and fresh, and came out quickly and the whole order was amazing value for money!!! Definitely will be returning here

Well, what can I say.....Totally shocking from start to finish. The staff are miserable and obviously under trained. The cleanliness of the place is a health hazard. The food is so bad I wouldn't feed it to a dog. Everything on the mixed grill was...

We went to the Stanope Arms for our Christmas dinner this year, what a wonderful chilled experience it was, the age range was from 23 to 83, we all had fabulous food and the service was absolutely fantastic. I would not hesitate to book again

Regrettably this place is now really plumbing the depths. We’ve been customers for over 15 years and the lack of breakfast items today is appalling. They have run out of all of the pastries, they even ran out of bread for toasting. I’m not sure...

Food was lovely, service was brilliant, staff were fab ( Shane, Layla, Maddy, Drew, Zach and Arni) lovely boxing day afternoon for the 12 of us.

Megan was very attentive and helpful, breakfast was lovely with a wide variety and served nice and hot. Will definitely go again.

Dreadful experience. Booked a table for a family Christmas meal. Waitress took our order fairly quickly after arrival but after 1hr 45 patiently waiting there was still no food! We asked the waitress repeatedly during this time where our food was but she was unable...

Couldn’t fault the service, welcoming and polite staff, food service on the other hand was very poor, it wasn’t very busy at all, waiting a while for our starters, lacked anything special considering it was from the festive menu, then when our mains come out...

Simply dreadful, ordered just a side order of chips. After 1 hour of waiting requested a refund. Joined a queue of people requesting refunds due to long waits and incorrect orders recieved. Was told one table recieved meal for children that still had frozen potatoes...

I came to the Stanhope Arms for a birthday meal. The servers/waitresses were more than happy to answer any questions, couldn't be more helpful and always had a smile on their face! Lovely evening!

Just called in for a light lunch. The food was good and service provided by Shane and Sarah was excellent

Megan and Caitlin were really polite. Quick n speedy food. Colouring facilities to keep children entertained too. Bar and restaurant were also clean and tidy

Very friendly polite and informative staff great place for a relaxed night out where the food was excellent not a massive choice but what we had was diferant and was presented realy well

DUMP, AVOID Called in before a family funeral for coffee. Staff sat at table chatting and playing on phones, eventually ordered coffees. Went to disabled toilet and it was unusable, gents was worse. These facilities have not been cleaned for months and stink. Decided against...

Staying locally in the Premier Inn. Went for dinner at Table table. Looked after by RUBY and ASHLEIGH. lovely food. Freshly cooked. Very friendly and attentive staff. Thank you ☺️

Restaurant was great and welcoming Staff friendly and helpful. Food was lovely and great value. Will definitely visit again. 10/10

Wonderful visit, as always! It was very busy and there was a wait on food, but we expected this upon seeing a full restaurant on arrival. Our food was lovely and the service was fantastic. Massive shout out to Layla, especially! A really lovely young...

Really nice breakfast this morning. Some of the family are staying in the Premier Inn. Great service from manager Shane and Megan. Friendly staff and great food! It's definitely worth a visit.

SARAH SARAH SARAH! Great customer service, always polite always smiling and very attentive. I come here usually atleast once a week to get some admin work done and she has been great everytime, as have the rest of the team.

Great service by Maddy. The service spot and atmosphere very relaxed. Food was spot on. Cook perfectly.

Veggie lasagne was excellent, lovely fresh salad and garlic bread - too much but I managed 😋 Hubby had Gammon, also really enjoyed it

Cracking full English breakfast this morning. Thanks to Shane for his first class hospitality. Quality food in a nice clean environment.

We were treated to excellent service on our visit Tuesday 19/9/23. Thank you Carolynne & team. Food from the 2 Mains for £11.49 was excellent

We had a great meal, excellent quality of food and we were looked after brilliantly by Caz and Ruby. Jam roly poly and custard was amazing.

First time eating here, the staff were brilliant, very warm and friendly. Food was really good and inexpensive. Will definitely come back and eat here again

My parents celebrated their wedding reception at the Stanhope arms 67 years ago today, we brought them tonight to celebrate and can honestly say Caz and her team made it a wonderful evening for all the family (11 of us 😀) The food was amazing...

Fantastic food, sharp berries, great service ninjas! Caz and team were brilliant! The grounds are amazing but the building exterior could do with a lick of paint.

Lovely meal and such a peaceful place to eat. Great service and kind employees. Kaz & Shane were brilliant 😊

Lovely experience, staff were great especially carolynn. Quick service and lovely food as well. We’ll definitely be back! 😀

Thanks for an amazing evening. Really enjoyed the food and the atmosphere. Service provided was excellent.

Really great service and food was delicious. Would definitely recommend and will be back very soon

All round great service from Shane L Great bloke good with talking and being the meal and pudding I had nice and hot even asked if needed anything else which I did with tomato sauce The Betty apple pie was good too Well do to...

Staff are fantastic. Food was great. Really listened to my requirements. We stay all over and one of the best. Would return again.

Fantastic restaurant next door, tends to be a bit quiet sometimes but the team take extra care in their service. Caz and there was a new general manager that made a great impression too!

Booked a table for 5 of us online for a Thursday evening, received confirmation email. When we arrived the place was closed, there was a sign on the door stating they were closed for 4 days, reopening Friday. We were left with 3 hungry children...

My daughter and I dined here whilst staying at the attached Premier Inn. The service was excellent in all respects, and the food was amazing. I had the Cob Salad with Rump Steak, and I would rate it as one of the best steaks I...

Friendly staff although the service was slow. Food was lovely, drinks were good. Disappointed there was no chocolates with the bill.

Where do I start? Arrived at the time booked. Shown to a table that was not set and was dirty. The table next to us still had plates of completely uneaten food on it. (Never a good sign if someone leaves all of their food)....

The Stanhope hosted a reception after a funeral. The buffet supplied was of a good standard, set up ready for our arrival, hot tea and coffee available. Bar staff were under pressure as only one on and service very slow. Overall a good venue.

Great spot for drinks and food. Excellent staff and great service too. Always a friendly smile and welcome.

Caz was very friendly and welcoming great food great service! Would thoroughly recommend to anyone. Will come again.

Fantastic service! Caz and Shane and Megan Highly recommend better that Burton central. Will only stay here - service is way better

Caz gives amazing service food came fast and drinks was flowing made great cocktails. Very friendly environment

AMAZING service from Carolynn . Food was perfect and came out really quickly. Such good value for money . Will be returning very soon .❤

Family meal, sat in for about a 5pm start. Initially when entered we had a few mins wait for someone to appear and meet us at the host counter. Quickly sat down though with a drinks order taken after a few mins. Drinks arrived and...

We were greeted by Maddy when we arrived. She was very polite and looked after us well the whole night. The food was very nice and we didn’t have to wait long at all. We all enjoyed the night very much. Definitely recommend!

Carolyne was absolutely charming. Very friendly and caring. Food was excellent and service impeccable Good value for money

Hadn’t been here for years until recently but the food was perfect and we had fab service from Kaz and Mel

Great food, great staff, and a lovely atmosphere. Layla was excellent, and patient as the kids took some time ordering😂. Just absolutely wonderful, and will definitely be going again

I came in for some lunch greeted by caz and mel was our server. Absolutely outstanding service, came out hot and quick and very great value for money Would highly recommend. Absolute dream team. Well done ladies

The kids really enjoyed their meals, Layla was great with them while they ordered their own meals. Adults both left very full.

Had a fantastic meal this evening, staff very friendly and welcoming will definitely be returning! Great offer on the cocktails too!

Fantastic meal very well cooked. Fantastic staff ( Caz & Ashleith ) always asking if everything is OK.Meal only took 30min to arrive which with the restaurant nearly full was brilliant .definitely will return.

She’s very good at her job she’s will always come over asking if the food is okay or if we have drinks

Highly recommend Stanhope Arms. Amazing staff and food. Such a brilliant welcoming each and every time. Caz and Mel always goes the extra mile to ensure all guests leave with a smile on their face. Keep it up guys A*****

This pub/restaurant is amazing for any meal for the family or even just drinks. Great service and friendly staff. Always a helping hand and nothing is ever too much for them. Can highly recommend all the staff that work at the Stanhope.

Honestly, our favorite place to hang after a long week, beautiful outdoor setting, the service and the food is on point 👌🏽very friendly staff “shoutout to Carolynne” for the best customer service xx Would 100% recommend

Great place to have nice chill evening. Awesome food, nice view the best in the area. Carolynne who handled our order was an absolute delight. 100% recommend!

Disgusted with this place we had our booking accepted and when we arrived there was a sign up saying that they had been closed since 3 days previous. The effect this has had on our autistic son means we will struggle for a number of...

Had a lovely time here on sunday for our dinner, the garden looks great with quirky sayings on tables. We were served by Caz and although ther were not alot of staff present she was more thasn accomidating and happy to help. There was a...

Went to the Stanhope arms today, greeted with a lovely smile from kaz , as we always do. Had one of the nicest Sunday dinners ever. Kaz always makes us feel very welcome x

Absolutely great service from the manager carolynne. Iv been to a few restaurants recently with friends not recieved such service. She was so chatty and helpful. We had the smothered chicken it was great. Be back soon. Thank you.

Fab breakfast from Kieran and Megan! Service was great food was hot and fresh. Lots of choice. Can't ask for much more really

Caz is an absolute diamond, the best person I’ve had to serve me, she is a credit to your team, keep up the work

We held the wake for my mum’s funeral here and we couldn’t have been happier with how we were looked after. Carolynne was super and we can’t thank her enough. 30 people all fed and watered well. X

Held my fathers wake here and I was extremely disappointed,the staff behind the bar were unhelpful to the point of being rude and the choice of drinks was minimal,I had to ask for the manager three times but never got to see him as I...

The service in here was amazing, the mixed grill was cooked to perfection. Caz”s I customer service was excellent. I stay here all the time and would recommend this to anyone

Good food and beer. And really friendly and polite staff. Nice pub and hotel. Nice view and area. Prices okay.

Food was reasonable for the money good choices. Our server was Caz very friendly and helpful she was very helpful with gluten free options for my husband.

Amazing service and lovely food. Couldn’t recommend enough. Really nice atmosphere and lovely lady who ran the place. Great value too

We hired a room for a 50th wedding anniversary and I cannot fault the Arms on anything. We were told we would be able to take any leftovers home but no such luck, everybody loved everything and left nothing. Food was incredible and exceedingly good...

Carolynne was lovely, food was fantastic. Family of 5 ate with some deserts and drinks for a good price. Recommend.

Fantastic food, chicken and mushroom pie was the best I have ever had. Service from Carolynne was exceptional.

After visiting here again, well, what can I say?! The food was wonderfull, . Young lady serving very nice + polite. Air conditioning on a hot day was great as well. So glad we chose to come back & give it another try. It has...

The meal was very nice but unfortunately there was a 40 minute wait for the mains! We appreciate that they were short staffed. The venue itself is quaint and a large eating area. Nice views over the garden.

Very nice meal, lovely service - Carolyne was excellent - and great value. Not Michelin Star food but good food done well. Thank you

Great service from caz, food was unreal. We had a 3 course meal it all came out perfect. We'll done can your great!

I was here on a football tournament with 25 boys. It was the cup final. Caz really looked after us and really looked after the foot ball lads. Thank you for being a great host. Very much appreciated. Thank you Caz.

Caz was great with us as we were a large group booking! Thank you for having us! I can’t wait to return with other friends!

Excellent service from Caz and Ashleigh really enjoyed the food had the haddock which was really fresh. Thank you team Stanhope

Excellent service from caz and the rest of the staff. Very welcoming and friendly. Would highly recommend.

Nice pub food, prices are decent. Had the haddock, chips and mushy peas. Haddock was nicely seasoned, so stands out against other pub food. Caz was friendly and welcoming, and when the chef walked past she asked how the food was which is a nice...

Caz is an absolute credit to your team, the work she puts in is amazing, couldnt wish for a better host, food was incredible, will definitely be returning, the young girl was amazing aswell

The food was fantastic we had a sharing platter of chicken wings and the macaroni cheese bites, lasagna and jacket potato I recommend it all so good don’t share the profiterole ice cream sundae, or you will end up in a argument with whoever you...

Caz and Maddy were amazing. Fantastic service and food. So freindly. Will definitely come again. Can't recommend enough.

Made us feel right at home great service with a smile from cazz will definitely be returning to see that smile

I visited here earlier with a family of four We was served by Mel who was so welcoming and well mannered. Not only was we showed to our seat as soon as we come through the door but mel let us decide where we preferred...

Caz and Amber were really attentive but not overpowering. Food was lovely and hot fresh and well presented. All in all a very excellent meal and friendly staff. Will be back again in the future. Keep up the good work.

Excellent service from Carolynne, we felt that nothing we asked was too much bother. The food was fantastic and came out fresh and hot. We were made to feel important and look forward to returning soon. We would recommend a visit here to others.

Service was very good. Carolynne was excellent. Would recommend and go back again. Enjoyed the meal food was very go,of value for money

Been here lots but Watta nice surprise ! Card and banners for the birthday boy chocs too - super breakfast super service -faultless from our waitress Amber What a lovely morning treat

Amber and Meg were Friendly and helpful, service was prompt and pleasant, breakfast was well presented and constantly topped up. Offered a latte coffee to compliment my breakfast.

Came for dinner while in area for a funeral, thought it would be a hit or miss as we were unfamiliar with the place, but was pleasantly surprised. Waitress leyla looked after us with friendliness and quick service, and recommended the mixedgrill which was superb.Atmosphere...