Sweet Treats in Hinckley and Bosworth

Today I had a Nutella milkshake it was really nice and made by Savannah the best person ever the place looks really nice inside would definitely recommend going the desserts look insane 10 out of ten lovely customer service aswell they are really lovely people

We ordered three sorbets, lemon, raspberry and strawberry, but ended up with two scoops of what seemed like caramel and one scoop of chocolate. Not even close. No answer over the phone, when I tried to complain. Won’t be ordering from here again

Price list on board is different to the one you order from trading standards would be interested in this.

Lovely waffles and great friendly service. We will definitely be returning. Would recommend to family and friends.

Visited here on pancake day, the staff here have the worst customer service I’ve ever received. I walked up to counter for them to all look and me and turn away, not taking my order! I then guessed I had to use the machine they provide to order as none of them told me I had to as stated they all turned there backs on me upon walking to counter. Waited over an hour for 2 pancakes and a milkshake and when I asked when they will be ready (for the second time ) one of the cooks told me very rudely that they are busy, even though the restaurant was empty. I was then told after an hour that they will start to make mine soon. The food once I received it was terrible raw and tasteless. Would not recommend eating her at all.

This place wasn’t even busy when I dropped in to order a cheesecake and milkshake. Was told it would be bought out to the car which was nice of them. 20 minutes later I went in to fetch it to save them bringing it out - it hadn’t even been started. Whilst I stood waiting for another good 10 minutes the lad behind the counter preparing waffles was putting half the chocolate bar topping in his mouth and the other half on top of the waffle being prepared for a customer, this is totally unacceptable- no gloves, no washing of hands and in full view of me, a customer!

Food is always good from here , it is a pity they didn’t improve their delivery it is dire , 16 Jan we have ordered for tonight and yet again the delivery did not turn up , you really need to improve this , we have had this problem several times now and I’m sure we are not the only ones !! Not amused

Compared to other mainstream dessert parlours, Sweet Treats is underrated. The wait time can be a little too long for the amount of customers that are in each time, which is why I only rated 4/5 stars. It is a small place so I definitely value the quiet times where there aren't any families and children around. The desserts are always consistent and the extra touches of wafer and icing sugar make it better, with no quibbles when I want to substitute gelato on my usual waffle (other mainstream dessert places usually charge extra.. ahem).

we went at 20:00 and food didn’t come till 21:30 and by the time it came out my friends food tasted like chicken and looked out of date - food was pretty rancid tbh and i missed love island, won’t be coming again x

Ordered two waffles at 7:30, finally received at 9:50, I had previously rang to see where it was to be told it would be another 20 minutes, 40 minutes later it arrived. When we opened it, it looked like a pile of mushy dog food, absolutely inedible and sloppy, with half the toppings missing. When I rang I was met with poor customer service, eventually I got a refund. I can handle the food being late but for it to arrive in that state is unacceptable, especially when it’s so expensive. I won’t be eating here again

Ordered a waffle, crepe and smoothie at 9. It should be simple, yes? Clearly not... Me, my friend and sister were looking forward to our treats after a long Sunday of working and exercise. We were excited when our order was accepted by your company. 60 minutes passed and so we decided to ring up and see where our order was. The people working picked up and said it would be another 30 minutes since they were “jam packed and so busy tonight”. My sister then proceeded to phone again and say that she was coming to collect it since the food was ready and they were just waiting on a driver even though on just eat it said it had been delivered half an hour ago. She arrived outside of your company after driving in the dark to fall upon the Sunday evening shift staff who were not busy at all, but were in fact dancing around the kitchen and playing with kitchen equipment. She approached to counter and asked for our order, in which they replied it will be out in two minutes. Our order wasn’t even started yet. She was told to wait outside whilst they rushed to prepare our order. At home we told her to collect the delivery fee, since we no longer needed delivery. When she went back in she waited 6 whole minutes for someone to just approach her at the till. After about 10 minutes our order was finally ready along with some extra ice-cream but didn’t make up for the apology they didn’t give. When she arrived home with our order, the crepe was undercooked and not packed correctly, making juice spill all over the table. The smoothie was also warm and not blended properly, since my friend found a chunk of something not blended properly inside the smoothie. In conclusion, i would suggest ordering for collection and not ordering through just eat, as it seems like there is a huge miscommunication between the staff and the drivers, since the Sunday evening staff were just messing around.

Really like there desserts but last time delivery was half an hour late and this time over an hour late

We loved visiting this sweet parlour prior to lockdown so decided to treat ourselves to home delivery. I ordered at 7:15pm 3 waffle dishes and one crepe. The delivery time was estimated as 9pm. The order arrived 20 mins post this time to which the delivery driver apologised. I can honestly say we were not disappointed. The waffles were still warm and soft and the crepe was delicious. I liked the fact all the ice cream had been put into individual containers to help yourself too. Rather than it melt over the warm food on the journey. Considering the challenging times we are living in, I would just like to say thank you. We truly did enjoy it !! 😄

Nedd a refund. £45 for wrong order. Called to try to resolve. Delivery driver called hour later wrong address to say forgot 2 scoops.....too late now to bother. Kids in tears. I hope you are going yo resolve and refund.

I don't like giving poor reviews but the business needs to know and address it when something is wrong. We ordered a couple of desserts through "Just Eat" around 8:00pm with a guide time for delivery of 9:20pm which was just about acceptable. We received notification from the app that there would be a delay of 10 mins. At 9:55 we received notification that the shop was closing at 10:00pm so we telephoned to be told it was 5 mins away with an apology for the late delivery - it arrived at 10:15pm. On the plus side, the food was very nice and well packaged to keep it cold but at 10:15, we were somewhat beyond the point of the evening when a dessert was attractive. If they can do something about the service they should crush it, but I'm afraid at 16 quid for two desserts I do expect better delivery times.

Been here several times and always enjoyed it. Yes sometimes service is slow but this is the only place guaranteed great gelato, not cheap no flavour ice cream. My husband is italian so we know the difference. Came the night before lockdown and place was busy due to buy one get one free offer. Overheard the staff saying a customer had changed their order and even though the order had already been made behind the counter, they held it back and remade it as requested. Love the monster milkshakes, unfortunately they had an issue with the blender so had a peanut butter cup which was amazing instead. This is a pic of my son enjoying a bubblegum cone on a previous visit this summer

Waited 2 hours for 2 drinks to be delivered, called up after waiting 1 hour 40 mins to be told it’ll be another 10 mins then called after waiting 2 hours to be told it will be another 10 / 15 mins. After speaking to a rude girl who hardly knew anything I then requested to speak to the manager Nicole who said a refund as requested will be processed in 2-5 days, which I hope is processed as I do not trust the service at all. To blame your lost driver or whatever the lousy excuse was is not adequate at all. I will absolutely not be recommending this service to anyone I know. In fact your reputation proceeds you, an absolutely terrible one at that.

What a shame to write a negative review. Have been before and it’s been ok. But this time I ordered a cone for my 2 year old son and a coffee. Waited 10 mins for the cone - the place was all but empty - and was told by the girl who served me that she ‘ did have other things to do first.’ Luckily someone else who has better customer service brought it over. Funnily enough it’s a 1 minute task. The coffee I ordered never turned up so I asked for a refund. She clearly was too busy. Doing what, I’m not sure. I’ve seen busier summer loungers. Customer service leaves a lot to be desired. Won’t be wasting my time there again.

Ordered at 8.35pm still not received it and its 10.50pm. Rang them twice and they said they are extremely busy. Disgusting delivery service. Will definitely NOT be ordering again.

I ordered at 20:00, order said it would be with me at 21:30. Rang at 22:00 pm due to still no food and was told it would be leaving the shop in 15 minutes as they were busy. Got to 11pm and they decided to ring and tell me that they had run out of what we wanted. Would not order from here if they paid me.

We arrived to Sweet Treats around 10pm and there was only one other table in the shop. We ordered around 10:30 as they close at 11. The other table that was in the shop had already ordered and were eating their desserts before we had even placed the order. There were only 4 of us in the shop that had ordered so no other orders to be made, we waited around 20 minutes for one milkshake to be brought to the table even though we ordered 3 drinks and 2 desserts. We had placed 2 separate orders but the milkshake that was brought to the table was ordered last... After waiting around 35 minutes after placing the origins order I went and questioned where our desserts and rest of the drinks were- only for the staff to be running around and screaming in the back. The staff did say they were just being made- we had placed our order 35 minutes previous to this and there were no other people in the shop. When our desserts and milkshakes finally arrived (may I point out all at separate times even though two were ordered together and then the other two were ordered minutes after) we could hear the staff running around and messing around in the back and screaming. Also, after about 5 minutes, two of the staff members came through the front door and they had looked like they’d been soaked in a water fight or some other silly games they must’ve been playing. As I have visited here before, and have been impressed previously with the service and standard of food/drink, i was highly disappointed. I will not be returning here, I will use Heavenly Desserts instead...

We payed for Smarties and Oreo Sunday, waited 50 min with 3 kids and they just didn't remember our orders. I needed to question about it.When they just bring some cream ice cream without any flavour, well it says in the menu that is a CHOICE OF 2 FLAVOURS.Totally unfair.I DO NOT RECOMMEND THIS PLACE.DO NOT WASTE YOUR MONEY HERE.

Been going to this place for years for waffles an milkshakes! Never again will I give them any of my money. The owner of this establishment has absolutley no customer service skills and is the rudest bloke on the planet! We went in, me, my partner our friend and his young daughter. They ordered 2 milkshakes an paid for them. We ordered 2 milkshakes and a waffle and paid for them £16.10, waffle came without ice cream and I had to go and ask for it! Then only one milkshake came so I went an asked where it was to be told weve been given it already (that was our friends) then the young lad changed his mind an told me we'd only ordered one milkshake, so I asked to see the receipt, added it up and we had paid for 2ms and 1 waffle! However he was still refusing to make it so I asked to speak to the manager, she came back all guns blazing, arms flying every where an said she needs to investigate to which we said why? We have only had one when we paid for 2,long storey short she 'investigated' and discovered we were right! We had no apology for the rudeness from her an the young lad, we refused the milk shake and left with a refund! I messaged there Facebook page telling them how disgusted I was with the customer service an got another very rude reply from the owner! But seing the other reviews on here its quite obvious he doesn't appriate his paying customers! My only advise would be never give this man your money! I'll wait for his reply again on here

Finally got round to going to sweet treats;wish we hadnt bothered.Walked in and out twice as the sign said closed, but website said open and no sign of staff. Walked back in and there wher 3 members of staff.We wher the only 3 customers, we had 3 cookie dough desserts, 1 milkshake, a coffee, and a coke(refillable-£3.95, but got a 200ml bottle of coke instead).Took 10 minutes for first desert to come over, then 5 minutes later another, then 10 minutes later the large latte(half full dishwater with milk),then another 5 minutes later the other desert, then another 1p minutes for the milkshake.Food portions wher half the size of what was shown, plus half the ingredients wher missing on deserts and milkshake.With one desert we got a spoon, another we got a fork, the other a knife and fork-who can eat half melted ice cream with a knife and fork?Definately a major let down sweet treats...very much seemed like corners wher cut on everything

gave me my milkshake and dessert waited about half hour for the gluten free one, cold, 7 members of staff ridiculous waiting time rubbish

Two milkshakes ordered - was told 10 mins waiting .. sat down waited 25 mins - asked the young lad how much longer he said 10 mins - I said that was what he originally said and he rudely told me he had 5 crepes to make !After a further 25 mins (50 in total ) I got two milkshakes - they must have freshly milked the cow as there was only 6 other people in the whole place !!

Stopped off here during a road trip for tea and dessert. Unfortunately, it is far from clean and the staff aren’t that friendly. It was our first trip out to an eatery after lockdown and it didn’t instill confidence - there wasn’t much signage at all, the hand sanitiser at the door was empty and barely noticeable, staff were not wearing any PPE, no screens at the counter, and there was a games console for folks to use but no sign of any regular cleaning. There was even a load of leftover KFC packaging greeting us on arrival. The toilet door was left permanently wide open and seemed to be in regular use by the car wash guys next door (perhaps owned by the same people?) The waiting staff were getting extremely close to us when there was ample opportunity for us to collect desserts from the counter or even the table next to us (as there were only a couple of tables occupied). It was like the world pandemic had passed this place by....Cutlery provided was dirty and when I asked for replacements, they were just as dirty.The desserts were OK and reasonably well presented but took way too long to come. We just can’t recommend this place at all I’m afraid.

Absolutely terrible experience. Tables were not cleared, there was a pair of scissors on one table and what looked like a wallpaper scraper on another, the floor was not swept, the menus were failing appart and filthy. The toilet was dirty and I had to ask for toilet paper. The servers didn't acknowledge me on arrival and just carried on for a few minutes whilst I stood at the till to order. When the ice cream was ready it sat on the counter for a few minutes melting before someone brought it over. My order was not right but when I mentioned it there was no offer to correct it.Only ppe was gloves but the gloves stayed on to make an order, go into the stock room, serve me, go back to stock room, take an order and use the till and then make another persons order all without washing hands or changing gloves. It was a horrendous experience and I'd never ever go back.

Most importantly, none of the staff were wearing any gloves, masks or hair nets, no PPE at all. We had terrible customer service, especially from the two young blonde girls, who were extremely rude. We were told a 15 minute wait and then a 5 minute wait on arrival however we had waited another 15 minutes and got told a further 5 minutes so we waited 40 minutes in total. The order was incorrect and we had an awful experience and will not be returning.

Every time we have visited before it has been good. Yesterday we were waiting for 40minutes before our order was taken and a further hour and 20 minutes for the food to be delivered to the car. For the last 45 minutes there was no other customers, we rang numerous times to ask where I order was and each time they were not helpful and confused as to what our order was.

Not worth ordering... Delivery time doubled to what was said on the website, and then it still didn't arrive until 40 minutes after this- around a 3.5 hour wait. When it was arrived no knock, left on the doorstep, got a phone call (all fine at this point given the time) but then only half the order was out there. Tried to call the delivery driver back but no answer, then found the rest of the order on the doorstep a few minutes later- good job I went outside. The waffles and chocolate cake were then cold. The phone lines are either saying engaged or ringing out so you can't find out what's going on. Messaged on Facebook and got a rude message back. Terrible customer service saying I don't understand the current times, yet I'm a key worker myself, who just wanted a chocolate cake after having been at work all Sunday. Not even an apology for the wait or the lowered standards. Would not recommend

Great food but don’t bother. I ordered through their website. My delivery so far is 3 hours late and still no sign. When I call I just get told another 20 minutes. Understand it’s particularly busy at the moment... but they need to only take on what they can manage. Won’t be ordering again

Ordered via the website, paid then got an email within minutes stating there was a 40 minute delay, after waiting 20 minutes after it should of finally been delivered rang the restaurant to be told it’s another 20 minute wait, rang again after it being an hour late still hadn’t even been sent for delivery! Who knows if I’ll ever get my ‘sweet treat’

After promising our kids that they could have ice cream and 7:30 we ordered at around 7:45.. 21:39 and still not here and have been told will be here at 9:55.. went in before and the staff had forgot an order with a man and a young child and he had to wait an extra 45 minutes.. been here before all of this and was brilliant.. now.. not so much.. will not be using again

3 hours and still no desserts rang 3 times and 3 times it was on it's way wont be using again asked for a refund got told to sort out through just eat shocking service.

Ordered on just eat at 7:52 said my delivery would be here at 9:05 rang at 9:25 and said they are waiting for a driver to deliver the food, wouldn’t answer the phone and couldn’t get in touch as I rang 20 times- girl on the phone just said “sorry” wasn’t very apologetic, always use this place and I just think it’s ridiculous how I’ve waited 2 and a half hours for my order! Wouldn’t recommend

We have been a number of times before but have to say it was disappointing this time. Huge wait between different dishes being served. Waffles cold when served. Getting quite stingy on the ice cream. Definitely worse than last time we visited. Not going to be rushing back.

Having been here several times before, it is disappointing to report that this may be our last visit. We visited on a Saturday night and the service was poor. Having ordered three desserts, none of them arrived at the same time. The first person had almost finished their dessert before the second arrived and the third was further delayed. We viewed this as unacceptable; we do not go out as a party to eat at different times. Take away orders seems to be being met but diners in the dessert parlour were waiting far too long for their desserts. The desserts were good when they eventually arrived but we will think twice before we visit again on a quiet Saturday night or any other night because of the long waits experienced.

I really enjoy this place & always get a sweet treat from AMANDA SUSAN SOHKI !!! she tastes really nice & she always creams me !!! & i return the flavour !!! I hope to taste your sweet spot soon !!

My daughter and her friend ordered a delivery last night, they sent a substitute flavour ice cream out without notifying her, when my daughter questioned this via fb messenger they argued with her from 22:20 to 23:50 making her feel like she was in the wrong for asking why she wasn’t advised they didn’t have the flavour she asked and paid for. I’m sure paying customers should be made to feel like this: definitely won’t be ordering from there again

Staff have a very lax unbothered attitude and no basic happy customer care. Couldn't help me when I complained about a milkshake very uninterested in offering customer satisfaction.

The service is slow now, the food is nowhere near as amazing as it used to be and the staff generally don’t seem to have any interest in servicing the customers, just standing around chatting. When it was first open the experience was great, I’d never go again now, shops such as Delightful Desserts are both cheaper and much more enjoyable places to visit.

Ordered a banoffee waffle with white chocolate I've cream. It arrived and had literally half a scoop of ice cream and a mountain of whippy cream instead. When asked if we could have more ice cream they point blank refused. My son had a cookie creation and again it was covered in whipped cream. All we could taste was cream. We thought it was an ice cream parlour not a cream parlour. Only saving grace was that we got £5 off the bill due to rewards from previous visits, which I have to say have always been spot on. Not sure if they're under new management, but no where near as delicious as on previous visits.

I luv the dulce de leche icecream,, infact i ordred 5 litres of it for home delivery it was so lush & leaves me wanting more !! I often visit & always get a quick service !! My delivery arrived in 22 mins from when i phoned !!! Next visit i want tarts & lots of muffing !!! Mmmmm cant wait !!!

Regular customers who usually visit monthly. Dramatic down slide in quality and presentation on our visit today. Sloppy, unappealing presentation, huge decline in what’s provided eg dry waffles with barely any melted chocolate and tiny amount of strawberries. My Belgian chocolate waffles were really dry and served with Oreo ice cream - why?? I asked for it to be changed for the usual vanilla and it was scraped off with the plate returned with vanilla ice cream plonked on top of the Oreo remains - not professional at all. The young man serving was pleasant enough but needs a few lessons in standards of presentation. Latte wasn’t very hot and the choc mint was out of date I think - it was pale and I had to spit out the first bite as it was rank.

Food was great can't fault it it definitely was yummy but staff were awful customer care did not exist nobody even knew we were there or cared! Wanted to take food home as we had ordered too much 4 boxes were slung in my direction for me to do it myself, all in all spoiled my treat for my daughters birthday will NOT be going back EVER !!!!!

Well I visited last night with friends and we were told that there would be a 30 min wait for food which we were fine with. Once it had gotten to an hour we asked a colleague about our food. There was no apology. Simply they said they had been dealing with delivery orders and they were 'doing ours'. Around 10 mins later a waiter brought out a waffle and as I was sat at the end, he practically shoved it in my face. We asked him which one of he was and he said he didn't know, he hadn't been told. We politely asked him to maybe find out what the next one was that he brought over. 2 more waffles came and my milkshake. My milkshake that was supposed to have a brownie with it but somehow had a cookie on top(the cookie wasn't great either which was disappointing at the brownie is normal great!). I asked the waitress and she said they had ran out but they didn't know they had. I suggested that perhaps letting the customer know before presenting them with something other than what they ordered would be nice. After all this, one of my friends was still sat there without her ice cream! They hadn't even made it! Apparently they hadn't printed the ticket. We were not offered a single apology through our visit and yet the lads behind us who arrived about 30 mins after us were!

Fabulous deserts and selection. Good price for what you get considering some places are extremely stingy. Always a great place to stop in for a coffee and desert.

When Sweet Treats first opened it was lovely and had a really nice environment. Now the seating is all stained and filthy, clearly doesn’t get cleaned. Staff stand around on their phones hiding rather than serving customers and actually told one of my friends we were not able to eat there due to her nut allergy. Nothing in the way of apology or polite word, just a rude ‘We don’t serve allergy sufferers’ shouted from a girl that was hiding out the back on her phone.

Refused to serve me as I have a nut allergy.

Went with friends today for dessert, tables dirty, seats filthy, no toilet roll, cup for tea had to be changed as it was filthy and the replacement wasn't much better. Staff too busy chatting with each other and men from the car wash behind the counter which can't be good in a food prep area. Sorry to say we won't be returning as there are much nicer places to go now.

Delivery drivers have no idea where they are going. Ordered a few waffles etc a couple months or so ago and the delivery driver went all the way to bedworth. He then attempted to deliver my order melted and cold. It's a joke, youd think they would have some idea as to where they are going. No apply either. Shame as they have a couple of very friendly drivers, one of which was quite pregnant when she delivered and was extremely apologetic when she was a few minutes late. Shame this driver was very rude. Hopefully they have a chat to the few rude drivers about customer service!

Owners are very rude, orders take forever to be made and the delivery driver in the blue family car dropped my waffle and picked it back up, checked inside the box and then continued to bring it to my door. The waffle was was a mess, and no apology either!

Have visited sweet treats many times but unfortunately don’t think we’ll be visiting again in a hurry. Have waited roughly an hour for some cheesecake!! They don’t seem to be able to get peoples orders correct tonight either, lots of unhappy people. Would avoid until they get their act together.

Nothing was fresh but seemed to be soggy like it had been frozen then defrosted. I ordered cheese cake and was looking forward to a nice home made buttery crumbly base but instead I had old tasting squirty cream and a soggy base just like the rest of the cheese cake. It doesn’t matter how “good” people think food is, once frozen you can always tell it’s not fresh. Disappointed as it was tasteless and wouldn’t recommend unfortunately.

We went here yesterday 11th June for my husband's surprise 40th get together with really good friends & family. The experience was impeccable! The staff were lovely and so accommodating with allergies. You made this whole experience enjoyable. Thank you !! Definitely recommend.

Okay food but service is very slow at times, even when not particularly busy. Crepes are thicker than you'd expect. Good portion sizes. Not a place I'd visit too often.

I didn’t really enjoy my visit I have herd so many good things about here but I was so disappointed when I finally visited , staff seemed moody and desserts weren’t presented like the 1s shown I was so disappointed ☹️

Blimey, this place can seriously damage your waistline!! Great choice of deserts, and huge portions. Took a while to narrow down our choices, could of selected so many of them! Worth a visit, if you're close.

Took our 2 children here after a trip to the park. There were items on the menu specifically designed for children. Me and my partner had waffles and they were delicious! At first glance you may think it’s expensive but we have been to other dessert places and this is on par with them all.

Order 2 desserts, a waffle and a cookie and a milkshake to take away. How they took 40 minutes I have no idea! Staff chatting away and eating ice cream behind counter. Complained at 40 minute mark and noticed they were dishing up my order on plates. I told them it was takeaway, so they crushed and mushed up the cookie and shoved it into a cup! 7 quid for a 40 minutes wait and a cup of cream, cookie and strawberry all crushed together like a smoothie!

Been here multiple times with friends and family, good portion sizes, good price. However, the only thing I would say is that the car wash in front can be quite creepy to walk past but it's not much of a walk and it's worth it :)

We've been eating here since it opened. Recently it has gone down hill in quality and service. We often order and collect the food. Usually despite being told food will be ready for collection it takes around 15 minutes to get the food. Today we thought we'd have the food delivered. We put in an order worth a lot of money and were not told how long it would take to deliver. After 40 minutes of waiting, we rang to ask where the order was. We were told that it would take at least another 40 minutes to an hour. This is terrible service, almost 2 hours for delivery.

We’ve visited many times - many. Initially, the service was quick, the waffles amazing. The last twice we’ve been, the service has been extremely slow - it wasn’t busy and yet it took 40 mins to serve two ice creams into takeaway cups. Having been to Amsterdam recently, where a two-person team in an extremely busy restaurant can deliver a hot, freshly cooked waffle dessert from scratch in less than 10 mins, I was very disappointed with a crepe that took over half an hour to arrive on a quiet evening, and was cold. I really hope the place improves again, as the food is usually very tasty and serving sizes big, but I worry that deliveries through Just Eat are taking capacity and quality away from the in-restaurant service.

Ordered delivery this Saturday night said be about 1hr 30 mins thought this was ok as we ordered at 7.30, rang at 22.23 as ordered still hadn’t arrived thought they must of forgot us girl was like o sorry been busy I’ve even had to come in on my day off said it would be with us shortly I said was that it no sincere apology .. ordered arrived at 22.40 open boxes was awful he had passed them to us upside down so were a mess ... ordered white sensation waffle and it came with no cream or ice cream so I ended up throwing in the bin rang them up girl was like it don’t come with anything I said yes it does as I always have it she checked and said o your right sorry and I said you going to offer anything ?? She was like no I will check and ring you back still no phone call paid 15.00 for / deserts that both ended in the bin won’t be recommending

Visited Sweet Treats on Sunday 11th November with family and my partner. Very impressed with deserts and the wide variety of options that cater to a range of flavours and styles. Personally I had the brownie treat which was fantastic.

I come here quite regularly and it is my favourite dessert parlour to go to! Used to go to creams but found this place makes much better waffles and atmosphere is nicer too. It is a small dessert shop and during peak times can be busy but never had any problems.

Went recently for a family members 13th birthday.

My girl friends and I regularly meet up here after work for dinner. Yes we eat dessert for dinner.

Went today with my daughters. Their waffles were delicious and the portions were huge. Staff were very friendly and I thought the place was clean and well managed.

It’s lovely to have somewhere local that you can visit to cure a sweet craving. However, my visit to Sweet Treats was undesirable to say the least. The location is always full of kids running down the aisles barefoot and screaming. The toilet was an absolute disgrace. The toilet seat was covered in liquid, floor covered with brown mess and there was toilet paper everywhere. I didn’t even bother to use the toilet but when I left I felt so dirty I had to wash my hands yet there was no soap! Also, the tv channel made me feel like I was back in the 1960s, ITV4 really?

I have to admit that I am a frequent visitor to sweet treats with my family and friends.

We visited today for my birthday.

Disgusting and dirty glasses. More flies than customers inside. Definitely not going back there.....

This dessert parlour is located in quite a strange place! Along the A5 and with parking leaving something to be desired, it's odd to see a dessert place here.

Visited this morning with my father. Arrived around 10:20, door was open but all chairs were up on the tables, which I was surprised at at the website states that it opens at 8am. Didn't appear ready/inviting for customers. Approached the counter to 3 staff all 'busy' on their mobile phones. Not a great first impression. Had to ask if they were open. Staff said yes and asked which table we would like, then proceeded to take off the chairs...just from that table! The table top was sticky from previous day but no offer to clean it. We placed an order at the counter, it was still a further 15 minutes before a young man (who appeared to come from the car wash area) came in to take down the rest of the chairs - very noisliy which disrupted our conversation. The coffee was ok, the waffle tasty, but I wouldn't rush back. No one even acknowledged us when we left, all in all a poor experience of customer service. A shame as this place has such potential.

This dessert restaurant is located on the A5. Car parking is a bit of a nightmare. The car park isn't that big, and when we arrived we had to wait for someone to leave so we could take their spot.

So me any my boyfriend after a lovely roast at his mums decided to come her for a ‘treat’!!

Hubby and I trialled the Sweet Treats Dessert Parlour today... I opted for the Cookie Dough treat and the other half went for the Strawberry Sundae. My treat consisted of two tasteless cookies (no dough!) and vanilla ice cream which didn’t even taste of vanilla and left a chemical aftertaste. Hubby’s Sundae was equally rubbish. They cost £6.50 each and we waited over 30 mins!!! I could have gotten cookies from subway and some Carte d’Or Vanilla ice-cream in less time, for less money and tasting much better. Won’t be going there again!

Place was about 50% full. Staff helpful though procedure unclear ( sit and wait/ go to counter ??) Fairly long wait though the dessert I had was very good and I enjoyed it.

Ordered two ice creams in a cone at 20.30 - waited until 22:15 before going up to the till to be told one ice cream had ran out - had told two employees about the joke of a wait and nobody did anything. Finally got a refund after a nearly two hour wait. Understand it is a Saturday and business is busy but don’t take the mick! Would not recommend and will certainly not be returning anytime soon.

Itook the kids here for a treat. First attempt couldn't get into car park, came back latter. You have to look at about 5 different places to see all options on the menu and prices. (Two menus on the table, two different boards with different info and a cabinet with more info which again isn't on the menuu.). So it's not very easy to see your options. The coke from the drinks machine was half water. (you could see as it came out running clear.) There was a long wait you could see everyone looking rather fed up although it was quite busy.

Me and my girlfriend decided to have a dessert after we’d been for a meal.. we’d heard about this place so thought we’d give it a try, best thing we did. We’ve ate here at least 5 times this year. Staff are friendly, orders are always correct and bought out within a good time scale. Will be visiting again and again :)

We brought our daughter her on her birthday for a little treat. My husband had raved about it before. When I got there and looked at the food on offer I was a bit disappointed. I expected everything to be home made but it did not seem that way. I cannot complain about the taste as it was nice and definitely lived up to the shop name. I won't be rushing back as it didn't really live up to expectations.

Visited as a group on Sunday night, only one of the group who had been before, we were all very impressed by the creations

Great place for a sweet treat & plenty of choice. Fantastic gluten free options! Lovely staff & great service.

I needed something great, something that would satisfy my hunger for a desert that is so amazing it would complete me. I found that here at Sweet Treats. The biggest decision of my life was deciding how to choose a few things off of the menu, it all looked so great. When my desert arrived one mouth full left me sobbing with happiness. The quality and love put into each and every plate is beyond me. For days I was left into a euphoric state of happiness, a state that I could only assume a drug addict would feel after a fix. I need more, I'm planning my next visit. It's almost an hour drive but it's worth it.

We visited on a busy Saturday afternoon but didn't need to wait long for a table. Menu choice was mesmerising but enticing! Lovely desserts, nicely created and presented. Loved it!

We went there for dessert after eating next door for dinner. We were not sure how it worked as never been there but we saw other customers just went to counter to order so we did the same. We then saw another couple coming in and they just sat down and the staff went to serve them so we were a bit confused. Would have been nice if they had some sort of introduction. The dessert we ordered was good and it was just right to share between the two of us as we were too full.

Absolutely amazing can’t wait to go again The staff the deserts everything was amazing wish I’d found the place sooner.

Sweet treats, your gelato, waffles and pancakes are to die for!! I really can not stress how great the quality of your gelato is!! However please take some of the advice given to you, your seater and greeter/ manager really needs some training. A couple of times now I have been shocked by the service, sloppy, smelling of tabbaco and really rude when bring out food, instead of blindly defending, you really need to look at this because it is so off putting! Please sort this out as otherwise you are great!!

Great place for something different! Wouldn’t recommend eating a meal before you go here. Them waffles are filling

The menu and pictures look great and promise fantastic treats however it is truly horrid, disgustingly dirty and the "treats" look like you would require a different kind of treat-ment after - avoid like the plague!

Brought the kids for a treat one Saturday afternoon and despite being super busy we got a table in a few minutes. The waitress was great with cleaning table and bringing menu's. Lots of chat with kids which was a nice touch. Went up and ordered and expected to wait quite a while with how many people were there but deserts arrived quickly.Really good and very tasty, some of the nicest around especially for being able to order something different.. Waffles are to die for.The only problem and it's only a small one is that the toilet is unisex and there is only one, so if you happen to follow a child or man with poor aim it's a little off putting having to clean up before you use it. This can happen anywhere though just be nice to have a separate ladies (or maybe add a urinal) we will definitely return for treats with the kids when they next deserve it lol!

This place is top notch. Been here several times with family & friends and I will always come back. It's the perfect place to visit after abandoning the dessert menu at a restaurant JUST to get a Sweet Treats dessert. Endless customisation, amazing staff and stunning presentation. I will ALWAYS return.

Nice place and frindley staff. Good choice of desserts was disappointed they didn't have donuts on the menu but overall smashing place and deserts.

Great selection of sweet icecream and waffle foods.friendly helpful staffchild friendly and modern comfortable and clean.

How do I start to describe this terrible experience.. What used to be a lovely dessert parlour has changed into an absolute shambles. Twice now me and my friends have visited and one of our orders has been forgotten by staff. The first time we received no apology and just a 'can't you see we're busy' the two girls working the till were very unexperienced. The second time was even worse as when we noticed your staff had forgotten one order and asked for a refund. They then bought my food over to me as my friends were finishing theirs. Then I said I wanted a refund and the waitress took my food back and then the manager talked about me very loudly and then shouted across the restaurant and said 'do you want this in a take away box'. I again asked for a refund and after 5 minutes I received just my refund and no real apology. Staff had long acrylic nails with some missing and general hygiene was poor as best. I won't be returning!!

First ever visit here tonight and I can't fault the place. Excellent food, fast and friendly service. Staff were great with food allergies and were not at all phased by having a celiac asking them to make sure the food was gluten free. Can't wait to come again

Poor service, forgot order no explanation or apology. Staff in grubby uniforms and children of staff mooching in and out of kitchen - horse racing on tv!!!???? Poor standards - avoid at all costs.