Carter’s Lounge in Hinckley and Bosworth

The Rose Lounge was a total rip off - I paid £184 for a small festive afternoon tea for two, which is extortionate for what it was. This didn't even include any alcohol! The savoury course was tiny only 1 sandwich and 3 bitesize bits, the scones were two bites - for £92 per person (inc. service charge) I would expect full size scones. The cakes looked nice, but weren't for me, unpleasant flavours, but I appreciate this is personal preference. It was nice enough, the staff were friendly and the venue/atmosphere was pleasant. The cello player was a nice touch, but he only seemed to know 5 songs so it became very repetitive. There any so many other places for afternoon tea in London that I would recommend over and above here.

Had the most wonderful afternoon tea with my daughter at The Rose Lounge! The pink decor and cozy chairs made us feel like princesses, and the staff went above and beyond to make our visit special. Love how they served everything on traditional tiered stands – the warm scones were a highlight and my daughter couldn't get enough of the treats! Perfect spot for a special mother-daughter date in London, though definitely book ahead. Worth the magical experience!​​​​​​​​​​​​​​​​

Went for a bottomless brunch for my birthday and had a fabulous time. Slight problem but after addressing it with management it was more than addressed very professionally. Lovely food and hospitality. I would definitely recommend it and looking forward to going back. Thanks for a wonderful birthday experience.

Very genteel presentation with excellent food and service in a lovely setting.

Visited Carter's for a bottomless brunch with friends. Food was very tasty, I had a cheeseburger and it's one of the nicest ones I've had recently. Service was great, we upgraded to bottomless cocktails and the staff were attentive and came by frequently to ensure that we weren't running low! It was really good value and a lovely vibe in there so we've already rebooked for next month. Highly recommend 😊

Great bar! Food was really nice and the drinks are brilliant, especially the cocktails! This place is a must visit

went tonight for the 1st time. Was amazing! All staff were friendly and efficient. Really nice homely atmosphere, would definitely come back.

Great service, amazing food. Bar tender is lovely. amazing cocktails and hot drinks too.

Absolutely shocking service here. Waited forever for food, it was vareky warm, then had to seek out staff for cutlery as they didn't bother to come back out. It took so long for the staff to serve us that the kitchen closed and we couldn't have dessert. Waited half and hour for staff to return to give us the bill. Very disappointing. The menu on the website doss not match the menu that was given on the night.

Best service we have ever experienced. The servers we had specifically Georgiana and Romania were the absolute best! They took their time explaining everything to us and did it so perfectly. I really recommend this place for high tea.

Ramona was an excellent added value to the experience… enjoyed chatting with her and her colleague. Thanks

Cocktails did not taste as you would expect otherwise great night

Absolutely wonderful experience. Staff were beyond courteous. Well worth the trip!!!

Went at a quiet time. Great food and service. Highly recommend!

Fantastic food, drink and service. We visited for the Bottomless Brunch and it didn’t disappoint. Highly recommend!

Lovely cocktails and atmosphere for an afternoon drink with friends

One of the best cafes I have been to

Very tender&juicy chicken fingers are amazing 🤩 I recommend to big eaters the variety of milkshakes are extreme - Daniel age 10

Came here to try to new chicken options. WOW. Had a selection of the wings and the chicken fingers. So tender, tasty and moist. Fiery fries made for a very nice side to go with them. Will definitely be back.

Great service, lovely atmosphere and fantastic food, also very well presented from the moment you walk in to the food when it arrives, will be returning

Really nice atmosphere and really friendly staff. Love place for a girls night

Brilliant service & lovely cocktails! 10/10 would recommend 👌🏼

Great food , great drinks , great service , thoroughly enjoyable experience .

My brother lives in Hinckley and my daughter, grandson and me were visiting. Carters was ideal as it was not noisy, very cosy and friendly. Would definitely recommend.

Lovely tea service. I thought the finger sandwiches were a bit underwhelming (desserts were great, so save a lot of room), and it’s not as cool of a spot as some other teas in London. Service was friendly and attentive, and the teas were good.

Would not recommend. Ridiculously overpriced for what it is. Food was not good, tea was very boring overall regret

Came here for a Christmas meal. Staff were lovely and friendly and accommodating. Quite disappointed with the meal though. Christmas Dinner wrap was ok but mass produced and came with fries in a plastic basket. Not really worth the price I paid 😕

I have been to carter’s lounge but for desserts with waffles emporium. I found manager “Evan” incredibly rude , hostile and brutally sarcastic . His customer service skills were virtually non-existent and despite telling him I will eat in , he ushered his member of staff to put my food in a takeaway box. The portion of my cookie dough was small, and he did not provide me with a glass of water when I asked politely for one . Instead , he dragged out a sarcastic joke that “you need to pay £1 for tap water” …. When In fact his joke was not funny and quite rather boring. Would not recommend this establishment and think Aw’s desserts are better anyways…. Don’t believe me ? Just see and hear how he treats his staff and why they have all resigned. And just see how he responds to bad reviews on Facebook - with pure sarcasm , rudeness and lack of integrity.

The lady in the red dress and a Santa’s hat headband who served us was lovely and very bubbly and it made the visit very pleasant as well as tasty desert! Will definitely be back☺️

The service is outstanding. But, the food. Its so overpriced and yet bland and boring. And If you pay 80 pounds, i expect more than i quarter of a muffin.

Lovely atmosphere, food was delicious, staff was very helpful. Thank you for a lovely evening. Will visit again when we're in the area. Strongly recommend.

First time in Carter’s this evening. Thoroughly enjoyed the food and the service was also great. Highly recommend, will definitely come back again.

5 star ⭐️⭐️⭐️⭐️⭐️ lovely staff desert was great

Ever since waffle’s emporium moved here I’ve coming here with my mates a bit recently. Today when I went a lady told me to try the carter’s milkshakes since I was unsure about it so I ordered a banana milkshakes and honestly I prefer the waffles one my crepe was lovely oh tho I’d preferred it if the bananas were room temperature but apart from that I’ll be back again soon (if waffles don’t move again before then)

The lighting was low, the room was quiet, it was all quite relaxing as the food was excellent. We really enjoyed the attention and atmosphere. The staff were superb.

Edited due to change in management: Carters has improved massively under new management, I now enjoy visiting both Carters lounge and their new establishment a few doors down regularly.

Great staff - Great food! I really enjoyed my experience

First time since the rebrand and will definitely be back.

Amazing place , even better first class food , good atmosphere and very reasonably priced , Always mate to feel welcome , would highly recommend for food or even just drinks .

My first time in the city and googled a local cafe and found this place. The pictures did it no justice. Even more beautiful in person, service was amazing and food was lovely. Will return soon.

What a gem of a place, first time trying eating there since they changed the menu to American, absolutely delicious (often pop in for coffee). The staff are so friendly, and helpful definitely will be back

staff are super friendly and welcoming and the food tastes as good as it looks!! definitely recommend

Great service lovely food and drinks . Staff very friendly too

Came here for dinner after launch of the new menu. Thoroughly recommend. Great staff - their passion is clearly evident in their service and the chef brings his expertise to produce excellent food with class! Loved it - get the scallops - you won't regret it!

We went for brunch which was amazing. Really friendly place with a great service. Definitely will be returning

best coffee and always smiling staff 🥰

Took family of 4 out for meal, upon arrival was greeted by excellent table staff who was very helpful with everything. As for food it was cooked to perfection would highly recommend! I will definitely be returning not just with my family but friends as the atmosphere was brilliant. Well worth the journey

Food was excellent, service was excellent and the drinks was excellent and the venue is superb!!Highly Recommended

Great venue. Food tasted fantastic. Service was great from start to finish. Would 100% recommend.

Great service great food steak was top of the line cooked to perfection

Food was amazing A ⭐️ Tell that pineapple vegan steak “I’ll be back” lol. Perfect location & service. Thanks again guys.

Unfortunately this place is truly disappointing. Every time i have been in, there's children (who i believe to be the staffs) running around, being behind the bar, running in and out of the back. It makes it highly enjoyable. They have 'offers' that they just don't follow through with and staff that have a serious attitude problem. The portion sizes of the burger menu are getting smaller however prices are not changing and it's truly a let down. I could recommend staying away from this place enough. Edit: I forgot to mention, that on my last visit i offered to tip the only staff member there (young girl) who told me that tips don't go to themselves only go to the boss and they never touch them.

Excellent gluten free options, including gluten free burgers, desserts, milkshakes and breakfast. Highly recommend if you’re coeliac!

Want to charge £10 for a Saturday afternoon roof dj party! Sorry I meant Carter's Court Yard! Still the same company tho!

Absolutely love this place, always great, friendly service, the atmosphere is chilled. Perfect to nip in in your own for a coffee or with a group of you for a catch up over delicious food. 😊

I work for Croner-i and we placed a lunch order for the 60-70 staff here on 26-05-23. The delivery time was accurate and the food was amazing. We had a vast selection of Udder Guy items delivered including filled wraps, full English breakfasts, jacket potatoes and bagels. There was also lots of desserts to choose from - the portion sizes of the cheesecakes/pies was great and I have to say the key lime pie was the best I've ever had. Would not hesitate to order from here again!! Faultless delivery and food :-)

The Banko Brunch was lovely, bottomless cocktails and a yummy burger. Fabulous service from Macy who kept us topped up without asking. Thank you 😊

We made a very large order for a works event and I am more than pleased with every aspect of the service we had today! The food arrived hot, easily identifiable and best of all, it tasted fantastic. The service was brilliant from start to finish and the event went without a hitch. Feedback from everyone was positive; we will be using these guys again for sure! The cakes were divine and we don't have a crumb left. Thank you :)

Had an order for our business of 30+ meals and all went very smoothly, delivered on time and all hot! Tasted amazing and service was 10/10 - Croner-i

Loved the afternoon tea and service was excellent and lovely staff.

Sunday lunchtime snack with coffee - very tasty.

Lovely place to go! Recommended, but food wait times sometimes are long, but worth it for some chips!

Very nice inside. Staff were really good and friendly. Food was nice and reasonably priced

Fantastic place, great atmosphere and food is superb. The breakfasts are delicious and we enjoy the pop up food events that have been occurring here every month, it let's us try something different. (They had a great food and comedy night offer one week aswel which was fab!) Staff are always very welcoming and we love the decor. Would 100% recommend.

Had a nice breakfast with super delicious coffees. Cute and cosy place to hideout for a great food. The only thing threw us off was draft coming from somewhere, but that was solved

Nice little cafe. There was no other customers around. We wanted to tried the Greek gyros but it was not on that day and we ended up ordering the UDDER GUY burger and a bagel. Food was OK. The fries were the best crispy on the outside and soft on the I side. The waitress forgot to give us cutlery and we just helped ourselves to it.

A very special place to have afternoon tea with someone special. The food was excellent and beautifully presented. Not the cheapest afternoon tea but well worth every penny.

Service was far too slow, which impacts how much can order. Not to the standard expected at sofitel.

It's really nice place to go for drinks

Ordered via JustEat, £10.95 for the chicken, halloumi gyros, if you get a magnifying glass or zoom in very close, you'll see a piece of chicken and scraps. Very poor and heavly salted chips. Will stick to the Greek Zante or Emmys in Nuneaton town.

Great place to go out with some friends and have some great food

Wonderful afternoon tea. Lovely surroundings, delicious champagne, food and tea. The children’s afternoon tea was genuinely delightful - our 5 yo was thrilled! Staff were faultless and incredibly welcoming. The only star I’ve dropped was down to the wait between courses. It was too long for us all, and particularly for a little one. Other than that, this was the first afternoon tea experience I’ve ever actually enjoyed! I always find it a bit disappointing or style over substance. But this one was fab - I wouldn’t hesitate to go back.

For the same price afternoon tea why not go to mandarin oriental or savoy?

First time here. Margharita tasted like rocket fuel, the cosmo was fine. Wasn't too happy to find out that the 'golden hour - all day everyday' £6 cocktail offer (that was advertised ALL OVER the bar) was not applied at the till. When queried I was told 'it's not today', to which I replied but isn't every day, *every day*? The response was yes, but it's not *today*. Bewildered we paid, but I can't see myself going back. Smelt of pork too. In reply to the reply - maybe this should be indicated on your signage that is all over the bar and window. It results in a poor customer experience, but I guess it makes you a bit extra cash albeit at their expense. I'll post a picture of the information if I'm passing so people can judge for themselves as to how they too interpret what - ALL DAY EVERY DAY - means... You'd assume ALL DAY means 'all day' and EVERY DAY means 'every day'. Maybe add additional detail to your adverts (or even take them down when they don't apply if you don't feel like adding times and dates).

#edit There are plenty of alternative bars in town that offer a better service and better cocktails. I would steer clear of this one. The food we ate was OK, but was provided by an external outlet. We had one drink and then left. I appreciate that waiting staff do not earn a high wage so try to tip where I can. Your response to both my emails and to this review says everything about your customer service.

Wonderful spot in the Sofitel for afternoon tea. Decor, dishes, silverware were all what you expect for a nice afternoon

Carters Lounge is an excellent venue to go and grab a quick coffee, have a nice breakfast lunch and dinner and it’s also a great night life spot where there are often special events being hosted. It’s a really well decorated venue with some quirky design choices and is a pleasant place to have a good time. Their coffee and cocktails are excellent, especially their expresso martini and all of the staff that I’ve encountered have been friendly and helpful. It’s located just opposite the Sainsbury’s side of The Crescent and parking is easily found at Sainsbury’s or the Council run car park across the road. Excellent venue.

I celebrated my wedding reception at Carter’s Lounge & Kitchen a couple of weeks ago, Graham and his team went all out there to make the occasion the most epic, sensational day of our lives! All our guests, family and friends thoroughly enjoyed our most memorable day, experiencing fantastic food, endless choices, drinks, cocktails, attentive, warm, friendly service throughout the day and long into the night, truly amazing! So much so the following week my ‘now’ super lovely husband and I had the most insane burgers and Cajun fries from the ‘Udder Guy’ their adjoining awesome ‘Gourmet burger’ joint dining in the relaxed, chilled and atmospheric Carter’s Lounge. We can honestly say we have never, ever had better tasting burgers anywhere ever before! So much so, we are booked to go back tonight and will be making ‘the Udder Guy’ our weekly dine in at Carter’s Lounge with a cold beer, or take away our weekly treat! Well done, we were blown away! Annie btw, is particularly superb, so friendly and her attention to detail as a cook is awesome, many thanks to all.

Great food but not the best value for your money. Could offer more servings of the savory sandwiches. But was pleased with the cakes, tea, and scones.

We had such a lovely time with our two little girls yesterday, the staff were so kind and friendly and the setting was beautiful. The food was delicious would definitely recommend :)

So much fun and great food. The kids absolutely loved the experience and the ambiance. Lots of rich, sweet desserts really good.

Service was impeccable, welcoming and attentive. Food was delicious, savory was preferred but the sweet items were excellent just rich.

Delicious and wonderful customer service too!

Great place for breakfast lovely food great staff definitely coming back

A very memorable Christmas Day experience. The staff were lovely.

Ambiance was incredible. The staff is very attentive and friendly.

The place is really nice decorated. Me and my friend, we have arrived in the restaurant, half an house earlier, we have been told by the reception that our table will be ready in 5min, however we where waiting in the lounge for at least 30 min. Food was good, for the price that we paid we did expect to have refile of sandwiches ( which they had a canape style, rather a traditional finger sandwich), however we have been told that the the sandwiches are not refillable, we where very disappointed. Service overall was good we have been served by Anna and Eleanna, which both made our experience much better. Both been super helpful, Anna was super knowledgeable about the teas and help us with our choices. If the reception was a bit more attentive the total total would be 5 star. Also to mention, that through the festive period the had live music with flute and guitar with made the atmosphere very nice and festive. Thanks once again the service ladies that really make this place nice, however I wouldn't go back.

Très belle lounge, intime, atmosphère cosy La succession de plats est imposante et délicieuse Les serveuses sont très agréables Je recommande vivement cet endroit

Booked a table for 17.30 but when I arrived the reception staff did not find it at first and when I showed my booking they found it under evening meal. Basically it was too late for afternoon tea and too late to order anything as the place closed at 18.00. I therefore had to move my guests to the restaurant which was too expensive for what I had initially planned for my young guests.

We had an issue with our taxi service and we arrived late. Staff was friendly, understanding and attentive. I would like to highlight specially the service and attention provided by the staff at the tea room. One of his members was great and even prepared a ginger and lemon tea for my friend’s throat. I would definitely go back again and recommend it.

Small room which is lovely, and food was good, one of the sandwiches wasn’t very fresh but tasted nice. No one took our jackets so we had to leave them on the backs of chairs/on the floor which wasn’t great. But staff were quite friendly if a little slow

Stunning festive afternoon tea with the family. Food is of the very highest standard. Amazing experience

Excellent, imaginative food served with great professionalism.

Great coffee shop and even better service, perfect for a visit with friends or your partner 😀

A great place to eat & drink, burger & fries were delicious. clean quirky interior , freindly staff were welcoming, thank you i look foward to my next visit.

Visited with my fiancé who is a regular and a huge fan of the venue and I could immediately see why. Friendly staff, sophisticated decor, great menu which is reasonable priced. Coffee was great and I had a small breakfast which was beautifully presented and not greasy as these can sometimes be. We were so impressed that we decided to book the reception party for our upcoming wedding at Carters Lounge. Contacted the owner who was so helpful and accommodating ensured the day will go exactly how we planned. Obviously no stranger to catering for larger scale events such as weddings VERY impressed!!!

Great food, great drinks and a great atmosphere. Highly recommended for any occasion. Will definitely be back!!

Great food, great drinks and great atmosphere. Worth the travel over and never disappoints. Highly recommend

Lovely family run place with a nice atmosphere, tasty food and great drinks! Much rather spend my money supporting a hard working family than a corporate giant like Costa etc! Give it a try!

Amazing ,Brilliant,Great take you pick. Staff were great from moment we arrived always very helpful. Food was exceptional and very reasonable priced and for a coffee person I haven’t had a coffee that nice in a very long time