Sweet Dreams Dessert Cafe in Newcastle upon Tyne

Once upon time, you were the best nowadays I think it's better you shut the place down.

i have been a customer of sweet dreams since the day they opened. have eaten in store hundreds of times. and now always order online every tuesday due to the offers they have. i just walked in today, and left being very disappointed with their service. i ordered a lotus biscoff crepe, instead of putting lotus sauce, they put white chocolate sauce and acted like as if nothing happened. When i reordered, the staff admitted afterwards they ran out of lotus sauce, so i changed it to a nutella crepe, and they had put milk chocolate over the crepe instead of nutella. please do not try and deceive your customers. its okay if a product has finished. please just say so and not try and replace it with something else, seeing as the customer may not like what you 'replace' the product with. really small issue, which you couldv have turned around easily had you been honest with your customers.

Once considered the premier dessert destination in Newcastle, this spot has unfortunately experienced a steady and visible decline over the past few years. Regular visitors will have noticed the drop in quality, and sadly, it seems closure may be imminent—for good reason. The staff appear to prioritise online delivery orders over the experience of customers dining in. Tables are often left uncleaned for extended periods, service is inconsistent, and orders require frequent reminders. There’s a noticeable lack of attentiveness, which reflects a general sense of carelessness. It’s also evident that staffing levels have been reduced. Floor service is now often handled by kitchen staff, who double up to serve and clear tables—something that would have been unheard of during the venue’s peak. One can only hope the owners take heed before it’s too late. There’s still time, albeit limited, to restore some of what made this place special. Sweet Dreams once stood proudly at the forefront of Newcastle’s dessert scene—surpassing even the biggest names. Now, it fades into a bittersweet memory, like the final notes of a once-favourite song—still familiar, but no longer stirring the joy it once did.

They have messed my order up agian , they never listen I won’t be ordering from here again !🙂

My go to for deserts is sweet dreams but tonight I found plastic in my food. Not impressed

The ice cream looks like they had their feet into. Place look rather filthy hygiene standards poor. We left.

Yes the food was good but not worth the hour's wait. We went in as a big group with a couple of children and the service and attention was extremely poor. Took over an hour from arriving till we got our food, and the last 2 came out after all the others had already finished. I appreciate it was busy but a heads up as we arrived to tell us how long we would have to have wait would have been appreciated so we could have decided if we wanted to wait or not.

Epic cookie dough! I would recommend, great service

Desde que encontré este café de postres, es el único lugar de donde a mi familia le gusta obtener sus pasteles, principalmente pedimos, pastel arco iris, pastel de chocolate y sus gofres con batidos, mi familia los recomendaría a todos, personal amable encantador, los pasteles siempre saben frescos y no demasiado enfermizos (cantidad correcta de ingredientes) los batidos son muy espesos y cremosos. Puedes sentarte o llevar y ofrecen entrega, establecimiento muy limpio, recomendaría altamente

Was really tasty, service was great, food looked very appealing and the staff were so lovely making sure everything thing was okay for me and my husband. Couldn't be happier with the service 😁😁😁

There was definitely something wrong with that cheesecake, sat down and ordered an Oreo cheesecake, tasted like it had been refrigerated for the past few weeks, it was dry and tasted like spoilt milk, nothing like Oreo’s, also ordered a bubble tea it tasted like those instant sachets wouldn’t reccomend

We brought something and you can't deliver it I'm very upset

Food Is very good with nice music to set the mood and good decorations

Good hygiene,Good Decoration,Even had good music to make a good vibe,Nice employees

I ordered 2 peanut butter stacks which were proper small <The stack consisted of 2>. The service is very bad. Took a very long time to come. Although when I've eaten in, the atmosphere is good and they give better servings. The food is absolutely lush.

Waited 2 hours for my delivery...called several times...no answer!! When I finally got through....unapologetic!! Never again!!!!!!!

I would give it -5 stars no joke. absolute dumpster fire. The place smells weird, the decor is ugly, and the service is a joke. The cakes are dry, the ice cream is icy, and the coffee is brown water. Prices are outrageous for such awful quality. Stay far away it's a total waste of time and money and thos shop is a bloody waste of space.

It’s a nice place but far better out there. The majority of the menu we requested was not available. Staff are young and friendly but felt more of a nightclub than a desert shop. Loud music and all on their phones chatting away instead of looking professional. Mojitos were not worth the £5 as it’s a bit of flavour and flat pop !

Hello this place was absolutely unprofessional. it took over thirty minutes just to order ( i had to get up myself to order n the guy just looked confused). The tables were unclean, the menu had chocolate and was sticky. Unhygienic would be an understatement to describe the conditions of the place. When I ordered the food there was a bug on the strawberry and unclean utensils. I recommend that this place would learn how to clean after customers leave and make sure that the food they serve is actually edible and clean, so it can actually be considered a restaurant

Food fine - had a delivery, milkshake was half empty as delivery driver put bag sideways, cycled 2 miles and most of milkshake had leaked out by time i got it

I ordered 3 milkshakes and they were completely inedible, they had a spoilt taste to them, after waiting over an hour for our order we were extremely displeased. Don’t waste your time and money at this restaurant.

Never order from here again awful customer service waited 2 and a half hours for 2 waffles

tasty as always. but also too sweet for me, haha. I can never eat the whole portion at once because of this.

Took over an hour to even finish making the order (of 2 things), only for it to be completely different and missing items.

Waiting half an hour for cookie dough to find out they had forgot I ordered it. Also forgot i ordered Karak chaii. Waste of a trip. Service isn’t what it use to be

Rude service and look at the plate just done in rush to finish the job. Tables are stinky won’t be coming again

The biggest challenge was the rude service that spoiled the whole experience. I understand that several people are noy in proper mood... fine with me. But if you are not in mood to serve other people stay home!!! Do not spoil the day of everyone around you. At the end of that day i came there i speng my money 💰 and i am expecting good atmosphere and excellent service!!! Product was just ok nothing special... Prices are expensive for so low quality service and medium product

Always a “treat” to pop in; staff is very friendly and the food is always good, especially for the price!~ I recommend trying the cookie dough trays, they’re warm and gooey, but still crunchy enough for people who prefer something a little less doughy: definitely my personal favourite item on the menu; good to let the ice cream soak in a bit to cool and shovel down when you’re feeling especially low and need a destructive pick-me-up Fridges are packed with an ensemble of cold desserts; I have on good authority from my partner that the cheesecakes are good.. and some crazy hot chocolates with lots of cream, chocolate sauce and sprinkles The interior has undergone a refurbish since last going in: the update makes it feel very trendy and modern, with dark walls and neon lights - feels very reminiscent of Creams, and other dessert bars of the same nature, but with a more quiet, relaxed atmosphere, especially in the evenings. Never gone wrong with sitting in, here, and can’t recommend this place, enough - definitely worth a try for yourself~

Ordered for delivery almost 2 hours ago, not picking up the phone and no update provided. Shocking how the standards have dropped from a few years ago.

Visited with my family lovely staff. After our order my daughter told one of the staff its mums bday he surprised me with a slice of cake with sparkler on & played birthday song. So kind and generous of the team thanks so much really appreciate

So first one i received was a aero chocolate BUBBLE waffle flat as a pancake smothered in chocolate as if a child had done it not edible in my opinion. I told them about this and they offered a little compensation which is the beautiful looking waffle with white chocolate and biscuit crumbs on top was excited about this one however this didn't even taste nice either and it went in the bin also The service wasn't good either and the food was worse had high expectations about this dessert shop but they let me down wouldn't recommend. Wouldn't dream of giving the flat one to anyone especially if they paid over £10 for it.

Our go to for desserts delivered! Lots of variety for the whole family, good value for money and always sent quickly.

This is an amazing little dessert shop in Newcastle, very friendly staff and great service!!😀

Lovely staff, quick service, reasonable prices, plenty of choice - definitely recommend :)

Used to order a lot from here however they've gotten my order wrong twice now and delivery came really late

Been twice. Good coffee and good ice cream. Reasonable prices. Friendly staff. Very handy after the footy or meal in town. Negatives are the blinking QR code menu which takes FOREVER to download! Just please put a menu on the table or on the wall!

Gorgeous doesn't come close. Friendly staff and great food, thanks.

Definitely one of the best dessert places in Newcastle

The staff are so nice, I arranged a birthday surprise there and they were very friendly and followed the instructions!

Decently priced and good variety but cutlery should be cleaner

bubble waffle was too good. worth trying

Manager is rude with customer and with staff. It's not family place any more because he use bad language.

Service was very slow. Kept hearing the manager asking staff what the table number was and when looking around there wasn’t any table numbers on the tables. Probably why they were slow. Also another persons order was brought to our table. Also my friend was waiting for her milkshake for over 30 minutes so at this point we wanted to leave. We asked about the milkshake and they forgot about the order and then started making it. We won’t be coming here again.

Hot chocolate was nice. Brownie was hot but nicely presented.

Popped in for a coffee and cake for husbands birthday, never been before but was not disappointed, cakes were amazing, guy who served us asked if we would wait 10 mins so he could clean coffee machine, did not mind at all because coffee was lovely when it came, the interior is beautiful all gold and black, would recommend going and will be going back again

Probably the best Nutella based desserts I've ever had. Would recommend this place to anyone with a sweet tooth or anyone who's looking for a banging dessert. Prices are reasonable too. (Waffles and pancakes are spectacular)

Nice staff, good taste and quick

Good service. Cakes were lovely. Strawberry cheesecake and salted Caramel cheesecake. Huge sugar rush. Coffee is very nice.

Excellent service delivered to us for my sister in laws bday. They provided a sparkler, birthday song and also dimmed the lights with very less notice. What a fast service. Thank you ❤️

Overly sweet food, enough to be off putting Ice cream served was expired and vile Customer assistant was very dismissive when mentioned.

Great place to treat yourself with fresh tasty desserts. Wonderful service. Nice friendly staff and clean facilities. Thank you 😊

My go to dessert cafe in Newcastle - excellent variety, very consistent, good value and service Ordered many times both sit in and delivery - usually go for the white choc heaven waffle or biscoff cookie dough

It was ok, nothing special, ice cream was like water. Service decent but food not up to scratch and desserts of this ilk is the same everywhere so hard to get it wrong but they did

Absolutely gutted, my son treat us to sweet dreams after his first few orders were lovely and his visit to the cafe was good. We waited an hour and a half for our delivery even calling as it had passed the estimated time. The quality was awful, stale cheap crossiant with lotus spread, overpriced. Waffle sticks are half a waffle for not much less than the price of a full waffle. Whipped cream is spray cream which has liquidified. The waffle was nice enough but I could have took a trip to the supermarket in half the time and put this together and it would have been less disappointing. The smoothie had a a large amount of ice in and very little smoothie I had high hopes of this place and I am very disappointed.

Love the prices and they do student discounts as well x

Food was absolutely beautiful couldn't say a bad problem word about this place ... would definitely recommend and ill be back ordering soon 😃

Lovely service and food! Thank you.

I am disappointed. I always bring my friends here and I always come to get a milkshake and they use to fill the milkshake till the top. It was exciting! But today I went, and turns out that the price increased plus THE QUANTITY WAS SO LITTLE. I felt really disappointed. Don't know if to come again to be honest.

LOVE the food here. Slightly pricy (just under 20 squid for 2 waffles, but I think it's worth it) :)

Always come here. But today I ordered a hot cookie dough and it was uncooked they took it back and brought it back and was still uncooked. Not happy👎🏻

unreal best dessert place wouldn’t go elsewhere now

In love with this place 😍❤️ the Belgium chocolate was more than perfect ❤️

An hour to receive 2 waffles that I ordered online, when I live 15 minutes away and paid £2 for delivery an actual waste of time!

Just been with my daughter for a waffle and 2 milkshakes. Absolutely delicious! The milkshakes are made with proper whippy ice cream and are really thick absolutely amazing. My daughter had the nutella waffle with strawberries and ice cream and demolished it! The staff were lovely, we went just before they opened and they still done a waffle for us! Will definitely be back, worth the money! 🤤

Ordered my food at 22.45pm and it's now 00.12am the next day and still not received my order and there now closed and I now after sit and wait for my order as I cart order any where else incase my takeaway comes

Absolutely loved their brownies :))

Lots of choice and I prefer the ice cream they serve rather than other dessert places. The cookie dough came as hot dough and not like a cookie texture so it may put some people off. Can't fault the staff and my I've cream Sunday was delicious.

Extremely inconsistent and undercooked waffles

I have been to Sweet Dreams many a time. At the beginning it was good place to visit with a good vibe... now you are served by miserable staff with no customer service...things just plonked in front of you not checking if the cutlery is dry serving tea leave you waiting 10 mins for the milk to arrive.. need to get their act together... the desserts still the best in the north east the only saving grace!

Cake was absolutely awful, dry and tasteless, didn't finish it it was so bad. Delivery was 30mins later then expected. Only gave 1 star because I couldnt give them none. Total waste of money....avoid

The place has good ambiance. They have their menu as a pdf which shows when you scan the QR code on the table. There are a lot of choices and you can see the different cakes available on the display. The desserts are very affordable and definitely costs less than most dessert places. The cheesecakes are so rich and delicious. The waffles are also good. I would definitely eat desserts in this place again.

Fab! Came here on a whim and were really impressed. Huge menu. Really friendly staff, quick service and reasonably priced. Better than the well known, busier competitors. We ordered the Kinder King waffle and crepe and a Nutella crepe. All delicious. Heaps of sauce on the Kinder ones. Can’t wait to come back.

Amazing waffles and other desserts!

Don’t get the rice pudding, states it is home made, it isn’t. It’s from a tin - can tell by the quality, taste and colour (yellowy tint) as homemade rice pudding is thick creamy and white due to the cream, and this wasn’t. Other desserts are usually good but was let down paying 4 quid for a 60p happy shopper tin of rice pudding.

Decent deserts selections which were average but for price can't be too critical. The mocktails were a bit too sweet. Staff at front door was very helpful. There is on street parking available if lucky however it is near 2 car parks (China Town).

Solid dessert spot with loads of options

Waited a while for a cuppa and cheesecake. Nice though

Ordered just a couple of desserts via deliveroo. An amazing Oreo cheesecake and a warm pudding with custard.,arrived on time and were devoured in minutes. Both were absolutely amazing.

Wow very nice desserts and lovely way of serving sundaes.

Waffles are not fresh,tasted better from aldi

Very beautiful delicious chocolate delight s

Had the chocolate cake. Absolutely delicious.

I only ordered a cup of tea, and it was awful. Come on how do you get tea wrong?! Service wasn’t bad but desserts are not the best.

Absolutely amazing desserts! Cookie dough and churros were to die for. Will definitely be ordering again.

The presentation.. ew. The taste.. meh. Before covid, this was the spot, now it’s honestly like why did I just spend £20 here? The cardboard container was soggy and wet, the chocolate/nutella was everywhere .. the strawberries weren’t even on the waffle.. and the waffle itself look/taste undercook. A true description of don’t judge the product based on the image. I didn’t even request white chocolate so why did I receive it? It was a mess. Thank God I value my money over presentation because that was horrendous. I’m sure the cardboard has melted onto the bottom of the waffle. Two stars because the delivery was on time, and the brownie as well as the ice cream taste/look good.

Delivery great and fast, desserts delicious 😜☺️ I shouldn't eat it so often, but can't help it.

Love going there before Covird .. my daughter often orders the waffles she decided to treat me some Churros... must say not impressed it was under cook and tasted oily.

Unreal. Ordered again 20mins after eating. Waffles omg 🥰🥰

Ordered a cookie dough, it was so hard couldn’t even break into it - tastes stale and very disappointed , literally looked as if they popped a stale cookie in the microwave and popped it in the microwave , definitely not worth the money YUCK

I would rate this place zero if I could but thats not an option. Absolutely disgusting service rude staff including owner. DO NOT RECOMMEND!!!

Such a shame sweet dreams used to be our go to dessert place literally ordered every other week, staff are considerably disrespectful and rude now for no reason, and the cookie dough has changed aswell aswell as other desserts, quality of desserts has decreased as if cheaper alternatives used, such a shame. Also they have gotten our order wrong a few times now, last time they overcharged us and guy on the phone was shouting blaming us and not even letting us speak, when it was their fault, wouldn’t recommend, avoid the disappointment.

Decent place for desserts in Newcastle.

First time I visited, Nice staff and cool desserts!

Very low quality and over priced

bludy lovley cookie dough. bludy brilliant. love this place. been going hear for 2 or 3 years and its bludy lovley.

Decent choice of desserts on the menu, and the prices are a little bit cheaper than some other dessert places in the city. The cookie dough is great, if you like a super sweet and rich dessert. The traditional hot desserts like jam roly poly are decent too. I would only ever get one of those two things, but i once tasted one of the waffles which was completely forgettable. The desserts are best served fresh (sitting in rather than takeaway)... if you don't mind the tacky interior and the not-very-well-cleaned tables. The staff and service varies from "indifferent" to "okay".

service was poor, hardly anyone in but over 6 staff and they brought out 1 dessert at a time over the space of 45 mins then got my order wrong . Good desserts but slow staff.

We visited the cafe on 26/August 2020. We had to wait there for about 10 mins to be seated. When we sat we ordered 2 desserts and 2 bottles of water. Waited 45 mins and not even the water was served. complained 2 times because other tables that came 10 mins after us had 4 desserts at that time. I dont understand how this happens? Only when I complained 3rd time, they brought the desserts. WITH NO CUTLERY. Ice cream was melting, water was not there. Cutlery arrived late and dirty. when you cant manage because its busy, dont take more people up to a level where you can manage. MANAGEMENT.

An extremely slow level of customer service, as we had to wait 40 mins for our milkshakes. A real disappointment as the menu looked incredibly promising, The ice cream was watery and tasted shop bought, I wouldn't come back.

We waited for 40 minutes to get what we orderd