Swan Hotel Restaurant in East Hampshire

Barr staff aren't at the bar very often sometimes a 20 min wait

Didn't stay in the rooms, so I can't comment. It's sad that the steak and marmite sandwich is no longer on the menu. The risotto was at tasty as I hoped, but it was OK. Didn't have hummus for my friends salad. The service was good, friendly, and professional. Everywhere look nice, clean and modern.

Very quaint, knew it before it became part of a chain. Great superior room, fantastic location. Individuality unlike some chains where every room is identical.

We held our wedding locally and stayed at the Swan with many of our guests, thank you for everything!

The location is good, but the hotel is a bit run-down. We were woken up by the dripping of water onto the window sill which was sodden and rotting! Lack of ventilation was an issue. It was okay as a base to visit Alton, but a bit depressing to return to. Needs a bit of TLC and design.

Staid here for 4 nights again and will be back Andy as professional as ever a lot of new staff doing their best coffee mc and tea mc not very good better off having it done in kitchen the toaster could be up dated ts hard work overall a good stay

Ok for a Greene king pub . Toilets were clean. Soft drinks expensive

I should have taken a photo of my meal, it was absolutely grim, salmon dish with the tiniest bit of spinach curdled hollandaise that was very vinigery something that was supposed to be a poached egg, cold fish but the potatoes were edible after wiping sauce off,when asked how my meal was I did tell the waitress who replied oh dear I'll let the kitchen know, consequently I left my meal and shared my husbands which was better than mine (pie) ..... 2 waitresses were informed of my meal, and we were charged full price...... plus we waited ages and it wasn't busy, I wonder why..... had a meal in there a long time ago and it was very good,would never recommend and would never go back.......Grim.....Gloomy......Shabby place......

Had a great couple of days staying here. Pleasant staff, Comfortable room of a good size. Free parking and well located.

I only spent one night in this hotel but I slept very well. Comfortable bed, luxurious bathroom. Own. Enough to make a little tea or coffee in the room. Price a little high otherwise perfect

Only popped in for a meal,food was lovely,staff lovely,but had to wait 30 minutes for food,and it wasn't busy.apart from that,very nice.

We visited for Sunday lunch on the 14th July. The roasts were cooked to perfection, and the yorkshire puddings were to die for! The two waitresses on shift were so lovely, welcoming and attentive despite it being really busy and short staffed. We will be visiting again! Thank you!

Poor experience for Sunday lunch. Staff shortages meant that there was a 30 minute wait on food, no problem. But when the food arrived we were told that there were no Yorkshire puddings!! There Frozen anyway so why had they ran out? We did get offered additional Vegetables to compensate but the disappointment didn't stop there. When asked if we would like any sauces they had ran out of Horse radish! Very poor management here but the waitresses did there best under the circumstances.

Everytime I eat here it's a lovely experience,always friendly, its relaxed,dog friendly,lovely food and service!

Staff were professional, friendly, and helpful. Had to wait in the bar for service a couple of times, but this was on quiet periods, so not a big deal. The room was well presented and clean, and with its central location, it served our purpose very well . Would recommend.

Spacious and well decorated room, comfortable bed in a central location. Loads of choices to eat and drink down stairs. Free parking. Would stay again. Would be five star if there was stronger Internet connection.

Popped in for food on Sunday. Prices reasonable, classic pub grub. Really nice pub shame it's so empty every time we have been.

A town centre hotel. 1 screen in the bar area for sporting events. Slower service at the bar, but I think I caught the establishment on a bad night. Food was OK. Limited menu. Rooms are not air conditioned and can get quite stuff in prolonged warm periods. Staff were very good.

Went to the Swan today for a Sunday roast with the wife and blown away by just how good the whole experience was Food is excellent quality and incredible value. Staff are so welcoming and attentive. Free parking in the car park too was another plus. We will definitely be coming back Congratulations team Swan.

We used to enjoy an evening at this pub,hotel ,restaurant. Unfortunately the staff have allowed two revolting loud mouthed alcoholics one scrawny male and a supposed female, to set up as in-house entertainment ,continuing sales of alcohol to them even though they are obviously drunk and obnoxious (ie all the time) I noticed of late the place rapidly empties when they are holding court (they say empty vessels make the most noise) Surprised management haven't twigged yet .

I cannot even begin to explain how excellent the staff are at The Swan, we were checked in by the lovely Manager, Mandy. Our room was clean and spotless, we stayed for dinner, the food was amazing alongside the service. Staff were very attentive to our needs and extremely friendly! We stayed for two nights and would definitely stay again next time we are in Alton!

Pretty sure I saw a member of staff getting arrested on Monday…..

Stopped in for tea … was nice! Back on Sunday for roast! The roast was also very nice!! Thank you!

A very comfortable hotel with really good food and first class service from all the staff - everyone was very friendly and extremely helpful.

Friendly, welcoming staff. Special mention to Beth, who seems to work all day everyday! She remembers us everytime we visit. Comfortable room with everything you need.

Bethany is a credit to the Swan, a naturally friendly person and always kind. I’ve stayed a few times now and always look forward to my next trip knowing she’ll go the extra mile to make sure I’m comfortable and well fed! Can’t thank you enough :)

An sddition to mention staff member Beth who is always very helpful and friendly from breakfast to reception to bar Rooms are comfortable, clean and have useful bed side charging points. Stayed in a few of them and one was a but cold. Staff are excellent: very helpful and upbeat while remembering clients preferences making later evening coffee or cooked breakfasts easy. The bar downstairs is busy with a good atmosphere

I’ve stopped at The Swan on a weekly basis since 2021 with team mates from work. It is ideally placed for our business, providing value for money accommodation with the advantages of many food and beverage outlets in Alton to choose from. The team at The Swan have worked hard to improve their level of service and Mandy, Beth and Paula have all made significant contributions to ensure we have remained valued customers.

Very friendly staff, nice rooms. When I arrived a little earlier, my room was cleaned, so I was immediately given a larger room. That was service.

Really lovely food and the staff were excellent. A special shout out to Beth who went above and beyond to make us feel welcome. Thanks everyone we will see you again very soon.

Overnight stay ... room was clean and bed was comfortable, but room was also tired and in need of a revamp. Shower was great , although over the bath , so no room, plus uses a shower curtain ... really ?! Toilet seat did not for the toilet. Breakfast was fantastic .... although service was slow and got wrong type of egg ( asked for poached , got scrambled). Bacon was over cooked ( probably sat on a hot plate for ages ). No milk for tea , limited bread for toast. All in all , a fairly cheap night and if the team sorted the minor issues , it would be the ideal place to stay in Alton.

Comfortable and in a very nice location. Staff were very helpful and polite, I would definitely go back. Receptionist was outstanding, quick to check me in and also helped me by printing off a form that I needed to sign and post, that evening, she done this whilst looking as though she was busy anyway. Thank you.

Good food and good company. Lovely meal had by all but they didn't have everything on the menu that we wanted.

I had a wonderful stay at the Swan in Alton. Such a friendly welcome and the service from all staff throughout my stay was excellent. Bethany and Mandy were especially helpful. The room was clean and the bed was comfortable. Location was perfect for Alton centre. Will certainly stay again.

Had a fabulous lunch, the food was to quality the staff are excellent, especially Bethany who made sure we were very well looked after.

The swan hotel is great for food. My partner had her birthday meal here, with some friends. They all enjoyed their meal. It was a lovely evening. The staff was excellent, very helpful and friendly, nothing was too much for them. So give them 10 out of 10. Well done all. Also the manager also looked after us, so all round a great experience. Thank you all. Mr Ron Horder.

Excellent food that was presented to a high standard Stayed in one of their dog friendly rooms and was very impressed

Stayed over NYE and it was lovely! Food was great, price was reasonable and the room was clean and tidy and met all our needs. Very friendly welcoming staff, especially Jamie & Mandy who made sure we had all we needed and our stay was superb. Thank you 🙂

Had the xmas menu for 13 friends and the service and food were excellent. All orders were correct and the waitresses service was quick on delivery and clearing up. Very good value for money and we were all very happy customers

Really nice food, great sevice and the staff were so friendly. Did not thinkmthe prices were to expensive.we will be back.

Absolutely lovely atmosphere! Food and drinks were a little slow but service was incredible and despite being busy, they were still so accommodating. Food was absolutely delicious. We will definitely be back 🥰 (I had the Sea Bass & Scallop Risotto with Sticky Toffee & Date Pudding 🤤)

Great service from the lady who served me. The food came really quick and the burger I had was excellent. I’ll definitely be coming back again

Yeah it was just me but I was well looked after and the grub was good. Friendly, attentive staff, and really nice vibe - lot sof folks around but not too busy. Staying upstairs so off for an early night after a gruelling few weeks work!

Hmm - not impressed. Initial wine choices were unavailable or ran out after one glass. Confusion over order of glass size. Food order served promptly and hot. However, Chicken and Ham Hock pie crust needed a chisel to cut. Salt cellar didn't work. Order of tap water didn't arrive. Was going to have a pudding but waiting staff vanished so ditched that idea. Finally managed to attract the attention of someone and asked for bill. 20% off of food and drink offer advised by receptionist was only applied to food. Lost will to live, paid and left. Will not be eating here again.

Ummm where to start, we were meant to have gone here for a family birthday meal, upon arrival we waited for over 5 minutes before even being acknowledged by the girl behind the bar (who was just chatting to her colleague) that we were actually there... And then to be told to go over to a little stand, where one of the girls from the bar came over to, then for them not have any recollection of our booking, as it wasn't on the system, even though it was made a few days ago, because there were quite a few of us, but seeing the pub was so empty, I don't think we even needed to bother with booking....anyway we left and went elsewhere, now from experience of working in pubs, an empty pub on a Saturday night is not a good sign... It means something needs to be changed to get the punters in.... Well let's just say the one time we have been to the Swan, we shan't be returning any time soon.

Sadly the Swan did not live up to expectations. Service was fine, punctual, friendly etc However we asked for our starter(Nachos) without sourcream- when it arrived with it, it was taken away and brought back 2 mins later with the cream removed- and they just covered over the cream with a different dip! Main course was average- no onion rings which we were told about, but then it arrived with no salad as well. The staff were already trying to deal with a different complaint so we ate, paid and left. To top it all there were 2 children, whose parents were in the bar, who were repeatedly running around the restaurant. Not the hotels fault I know, but doesn’t add positively to the experience.

We Visited the swan in Alton for dinner this evening. We were greeted by a waitress called Michelle. She had a wonderful smile and made us both feel very welcome. A lovely service, very quick and nothing was too much trouble. The food was lovely and I would definitely recommend coming here. "I'm totally enjoying this chicken" My lovely girlfriend said half way through. They catered for me a treat. Being a veggie it's hard to get anything that tastes remotely edable. But the veggie sausage and mash hit the spot. Complements to the chef.

Ordered our drinks before we ordered food, but somehow we got them afterwards. The food was awful, £2.50 extra for a "surf & turf" with our steaks, which consisted of 3 tiny, microwaved prawns which I'm 99% sure contributed to my explosive diarrhoea. They didn't have the filet steak I wanted so I settled for the sirloin, which was bland and unseasoned, my 8 year old could've done a better job. The onion rings were severely overcooked but somehow managed to be near enough raw on the inside. How they've managed this absolutely baffled me, and while I sit here on the toilet dealing with the aftermath of this "meal" I still can't wrap my head around how they achieved this. The only saving grace was the chips, which all I can say about them; was that they were edible.

The other pubs in the town, although half empty, couldn't guarantee less than 45 minutes wait which was no good because we had a train to catch. In the end their loss was our gain because we found The swan! The gentleman who served us was a brilliant host, one thing i really liked was that he asked our young children what they would like to eat, giving them the opportunity to order for themselves which was great. He was very attentive, never leaving us feeling ignored or forgotten about. The food was delicious, and hot and more importantly only took a short time to arrive. We would definitely return here!!

This is an update to my initial review. I am glad I stayed, if not least, to give the place a proper chance. To be fair, they tried to regain and rectify all my initial issues, and this is how it turned out: Room: They upgraded our room to a family size, which not only met our needs in terms of space but exceeded them. The room was okay for what it was, but the place is tired and needs renovating. Light fixing in the bathroom was worse than something I could have done, there are still marks on the walls, and the ceiling had cracks and bad paint work. The linen on the single beds had something sticky ironed into it, which again speaks to a lack of pride and attention to detail in the work by some staff members. Food: I've already described my first breakfast and won't revisit that. The following morning was good. The third morning, we left after nearly an hour of not receiving it, coupled with a 20 min wait just for coffee. The last morning (Monday) was the best, and I'm glad we got to at least taste the potential. The dinner we had on the Fri evening was very nice too. It's sad, but this venue is being let down by inconsistent service and a lack of attention to detail. This is a shame because when they get it right, it is actually very good. For some guests, they will only experience the tragedy if this venue does not get their act together. Service: It feels like the staff are fighting fires here when they actually need the fire brigade. I appreciate that this is subjective, but from what I witnessed, the management appears to lack any obvious leadership. The uniform is inconsistent, and it is hard to tell who is in charge. When the GM is slaving in the kitchen, then there is something bigger going on here. Value for money: Simply put, this is not currently value for money. If you charge high fees, then it doesn't matter where you are. There is a minimum basic standard to uphold, and if it's not being met, your price MUST reflect the service and venue. Summary: I have upgraded this from a 1 to a 3 star, and that is down to the effort they put in to try and keep us happy. The bottom line is, if you don't get the basics right, then everything else fails. I've seen the potential, and they can get it right, and there is a willingness from the staff to get this right. Sadly, not all customers will be staying long enough to see it, and those that catch you on a bad day will unlikely return. The basics; The welcome, The room, The breakfast and The atmosphere. This place has the atmosphere downstairs, but the place needs redecorating and a system for minor repairs to be completed along with breakfast bookings. Verdict: I would like to return, but not at its current price.

Arrived from the States for a three day business trip in the area. While not a 5 star London Inn, The Swan provided a charming and enjoyable stay. The old lady could use a touch up but the staff was attentive and pleasant. The pub is a focal place for locals and everyone was friendly . The food was acceptable and you are in the center of Jane Austin country. You will not find an Italian mint on your pillow but you will not not pay for one either. I give this place a thumbs up.

We had paid for a breakfast as a treat for my sisters birthday. However we were both very disappointed with the quality of the food. Firstly it was luke warm to cold, and we had to wait for ages for a traditional English breakfast. We complained to the staff that the egg, bacon and sausage was cold - there was no offer of an another meal or even to warm up the food. We ended up eating just a stale muffin, cold toast and weak cold coffee, which we also asked for hot coffee but that request was not completed. Overall - the breakfast was a complete waste of money and it was not worth the £14.95 paid. On hindsight next time I will take my breakfast at the Wetherspoon for £7.00 - altogether better value.

Staff friendly and helpful. Good atmosphere. Food good and a good service by Beth and Daryl. Generally a happy team

Staff very friendly barmaid was lovely and manager was very helpful a great bunch at the swan hotel

In a town with good quality restaurants and pubs in abundance it was a surprise to come across the Swan. Tired decor and unhelpful staff from the start, redirecting me to another terminal to book the parking. But we persevered. Roast beef was disappointing with school dinner sized portions of vegetables. Asked for horseradish and mustard and, after a reminder to the one of the three staff, was told no horseradish as they had "run out of it very quickly". It must have been very quick as it was only one o'clock. The next table, after we had finished, was then served horseradish which we queried. "We have found it now" was the response. This clearly demonstrates a lack of stock and freshness control in the kitchen which was, at best, worrying if they don't know what stock they have and, by extension, how fresh it is. Pudding never arrived and, after thirty minutes we left after getting a refund. And why on earth do we have to pay in advance? Is this a restaurant or are so many diners so dissatisfied that they walk out without paying? Three staff are employed, who congregated around the till point conversing (too loudly), swigging out of bottles and engaged on their phone. A system of waving across the dining room is required if you require service. But don't hold out hope if you want pudding. I was encouraged to book as it is a Greene King property and I had previously enjoyed the superb Trents in Chichester. These two establishments could not be more different. It is amazing they are part of the same brand. Alton has a wide choice of excellent pubs and restaurants. There is no need to include The Swan in your shortlist and save the inevitable disappointment.

Came in for lunch last minute with some friends as a table of 6, and the staff were really accommodating despite us being a rather large group. The food was delicious and came quickly, which was surprising for such a busy pub. Would definitely recommend the hunters chicken and cod and chips. The staff were lovely and looked after us well! Overall really lovely atmosphere, would definitely recommend!

'Old English Inns' used to be a great chain but under its long ownership under Greene King it has declined to their most basic of standards. Today I ordered sausages and mash, expecting something better than what you would get in a bog-standard 'managed' chain...

Booked for 12.30 on Mothers Day for 4 of us and there was only one other table in there when we first arrived. It took 45 minutes for our starters to arrive, (other tables that arrived after us got their starters before us) 3 of...

We booked in online, which were told that that it was an enquiry and that someone would contact us shortly (to my surprise it was within an hour). We had to pre-order as this would speed up service not just for us but for others...

Fabulous food and lovely staff especially Abbie she really looked after us. 3 of our party had fish and chips and I had an excellent pie. Couldn’t fault the atmosphere or service they all went above and beyond fantastic team work.

We have eaten lunch at The Swan several times before. It has generally been good food and with good service. This experience has now put off six customers. It took 55 minutes for the starters to arrive. I asked the waitress why it had taken...

I was really surprised how attentive and professional the team were as short notice they accommodated myself and 8 friends on a busy Friday where our original destination let us down. 😭 Daryl and the team were fantastic and looking forward to meeting here again...

The food took 40 bloomin long minutes. Do not recommend. When I ordered my beer, the waiter turned up with wine. They asked for my credit card details whilst I was ordering. I hope they improve my next visit.

The Swan, a Greene King establishment always delivers good value for money, the staff are always friendly and the menu has snacks and mains meals for all tastes. The food is consistently well presented in good portions and is always enjoyable Despite the challenges faced...

Came here this evening for a meal and overnight stay. The staff have been amazing and the food has been delicious! Special thanks to Bethany for being so attentive. Would definitely recommend.

Have had good meals and service in the past but on this occasion we were really disappointed. We had pre-booked but on arrival out table wasn't set, even though the place was empty. Our Mushroom starters were so small that not even half the plate...

We were a large party and the food and service were very good. The staff were all very efficient, helpful and friendly. We had a lovely evening, thank you and Happy Christmas:-)

Having booked for 7 people over a week ago we were disappointed to arrive at 5pm to find the table was not even made up. The restaurant was empty apart from a few people at the bar. When we went to order there was only...

Unfortunately the food was awful, I ordered a pate and toast and was given total 1 slice of bread, pate was ok. The major problem was the sirloin steak at £17, there was no option whatsoever for a normal sauce such as peppercorn or diane,...

we visited sunday for lunch nice welcome when arrived ordered our food when it arrived my wife food was missing onion rings and sauce as per menu. when we ask we were told the meal did not come with the chef has said to our...

Staff where really friendly on arrival and showed me to a table in the restaurant. I ordered the hand battered chicken burger and it was huge it had 2 pieces of chicken inside and tasted great will defo be back to try out the other...

I would like to thank the chefs for the wonderful food that was produced it really was fantastic, I would like to thank evie my server very pleasant and friendly, Marnie who checked me in to the hotel, And even the bar staff Mark is...

I am a glider pilot from Lasham and often have an evening meal at the Swan. The scampi and gammon are both very good.

I would like to thank Paul (manager 🥰) for the great assistance in my personal business Delmar due to a car brake down Not only did green king and Paula put us up for the night in a great reasonable hotel room (when we were...

I retired on the 28/07/22 after 46 years in banking & so I decided to have a low key farewell/ retirement party/meal - get together at The Swan. The evening was a great success & the team at The Swan were so helpful in getting...

The food was very good, well presented, delicious and good value. All the staff were very polite and efficient. A special mention for Olivia who was welcoming, chatty and had a good sense of humour.

Had a birthday meal with the 4 of us and was very good. Food was fine and overly expensive. Staff very good and friendly. I would highly recommend.

Great service, lovely food. Olivia was fabulous! Warm, welcoming atmosphere. Would definitely recommend for a family meal.

Excellent service from Olivia, cheery and chatty! Food was exceptional and hats off to the chefs working in this heat wave! Will definitely be back! New York deli sandwich and the cod were huge and definitely get your moneys worth!

We come here a lot with my parents and the staff are so patient especially with my daughter who absolutely loves them all. Lamb shoulder is my favourite!

Had a fab evening, enjoyed the atmosphere and all the staff were great! Was served by Mark who was professional and a good laugh.

I visited alton as looking to move there and was recommended to check out the swan for lunch from a friend although I ended up going in later in the evening food was very good and came out fast the staff where very friendly big...

Friendly, efficient staff. Good food. Well priced. Good value for money for both drinks and food. Large pub. Lots of space. Useful outside area.

Large group of 20 (including children aged 11-17) enjoyed a lovely lunch on Sunday afternoon. Waitress (Muriel) was very attentive and helpful. Food was fast and tasty.

Thank you food was really good. I had signature burger gr8. Service was fine. Really enjoyed lunch time at the Swan.

Food was great service was very freindly and worked very hard especially our waitress Racheal. Nothing seemed too much.

Came in for some drinks with friends. The staff and atmosphere was lovely. A lady called Rachael was very polite, helpful and served us with smile. Nice and clean pub too!

The food was delicious just rather slow in coming. Staff were very friendly and kind, especially Rachel who answered our questions about the menu. We’ve been before and will come again.

Excellent staff and food great place to visit accommodation great will definitely visit again ……………………

I always come in here regularly staff have always been really welcoming and kind have created a greater a great relationship with the staff absolutely love them. Marnie is great always knows what I want I met Mark the last couple weeks and think he’s...

Went down to the swan for a couple drinks greeted by staff think it was Marnie and Mark they where absolutely great really friendly great way to end the evening thank you to all

Enjoyed an excellent lunch with friends. Free parking. Excellent menu and good choices. (Picture delightful mini dessert and coffee) Muriel was a star. THANK YOU.

Had a great afternoon meal and drinks at Swan Hotel alton and would like to thank muriel for her hard work in looking after us all plenty food desert and drinks she kept us well topped up

Lovely breakfast in a lovely restaurant. Nice and quiet (apart from my child 😂). Been here many a time and have always had fantastic service and food. Highly recommend.

We arrived as walk ins for breakfast. Lovely relaxed atmosphere and were advised on arrival that there would be a 30 minute wait for food. I had the large cooked breakfast which was great, however no black pudding which was not advised on ordering. Our...

Popped down to the swan for a roast greeted by staff and shown to a table all roast available looked incredible I went for a pork roast and it was beautifully cooked service was great very speedy and polite couldn’t have asked for anything better...

Not cheap, but an excellent cheese and bacon burger and most of the staff are friendly. Sunday lunch is well recommended with the most enormous Yorkshire pudding I have ever seen!

Visited the swan hotel restaurant in Alton last weekend having not been there for a while. The place looks so inviting, recently decorated internally , food was delicious and served with warm efficient service. It may be a big corporate business but it’s executed brilliantly...

Visited the Swan last week and throughly enjoyed the evening. We were served by Evie who looked after us all night. Food came quickly, wouldn’t hesitate to recommend.

Excellent breakfast. Had an eggs royale and large breakfast. This was plenty. Coffee was great. Lovely presentation. Staff were very attentive too