Sundaes Gelato in Basingstoke and Deane

Y has this shop been closed down. Not surprised as service was very poor and quality was that good. U order something from menu and it came out not like the picture

Visited with my children and was really impressed by the range of ice cream and various snacks that could be ordered. Although there was only 12 of us in the establishment at the time of ordering, the food took over 20 mins to arrive as only two staff were present. Having said that, what did arrive was delicious and all thoughts of the delay were forgotten.

On a lovely day at the top of town is this great place slightly hidden away. But make the effort to find it as the Italian style ice cream is made on site and they have every flavour you can think of. As well as Sundaes they do Crepes and you can sit inside at booths or outside in the sunshine and watch the world go by. Whenever I am that way I make the 3 scoop gelato a must, Delightfully good ice cream!

Inside, Sundaes Gelato resembles most of the dedicated dessert places in the south coast: booth seating, black and pink decor, etc. I opted for the Oreo cookie dough, which was tasted as expected. The portion initially seemed small, but upon finishing it (and the accompanying ice cream and fruit), I concluded that the portion size was appropriate. It was also surprisingly pleasingly presented.The staff were friendly, and our food arrived quickly. Given the reasonable prices, we’ll may return in future.

Went here on Saturday 19th jam 2019. Will not be returning. Red bull ice cream tastes nothing like red bull and left a vile taste in my mouth. Pancake served with “nutella” was soo hard it snapped. Nutella was actually some cheap chocolate sauce used to obviously save some money. Trying to copy the likes of sprinkles jumping on the band wagon but cutting corners.Interior decor dated and old. Who serves kebabs and burgers at a gelato??

So we go here, but now only on the rare occasions, Food is good and fun, but again expensive so probably worth paying a bit more and going down to Nando's and the likes at the bottom of town, and having a bigger selection of food to choose from. Its worth a visit dont get me wrong, but be prepared, its definitely a only every so often type restaurant.

The dessert choices are varied, offering a selection of sundaes, waffles and crepes. The ice creams are delicious! However everything else is letting the place down. The staff aren't friendly or welcoming. The place could do with a good clean and as has been stated previously the music and the videos shown on the TV screens are unsuitable for children.

Arrived to be greeted by a grumpy server who was too busy messing around turning the lights on and off and switching the music channel on the tv. The music videos which were shown were not children friendly at all and I think this is really unacceptable as this is a place for families. I know it is an ice cream parlour but they don’t even supply dairy free alternative, not even soya milk for a coffee! Really disappointed with the visit wouldn’t recommend.

Staff looked bored as no customers. Unenthusiastic regarding the ice cream flavours altho was happy to offer testers before we chose our desserts. Very expensive but was nice.

Decided to go and pay a visit as they had a new food menu to realise its got very similar products as the famous nelsons diner and nellies diner... the food here was horrific... ordered the southern fried chicken and it was tasteless very chewy and soggy... may as well gone to kfc and got something that taste like southern friend chicken rather than a piece of chicken thrown in the fat fryer. Would never come here again as the service was appalling, the guy on shift was changing the music and it had crude language in it absolutely ridiculous. My friend ordered and specifically said no onions on her hotdog... waited 40 minutes and it come out with onions on it because the guy at the till chose what to hear. The food was brought and and when she said I asked for no onions the person serving gave a very rude ‘ well it wasn’t on the ticket, you will have to wait for another one if u want it’, service was absolutely shocking and waiting to long for food when there was only 2 tables and one had already had their food, will NEVER be coming here again. Plus if you are looking to have items from nelsons menu then rise up to their standards instead of serving cheap product for £10! Clearly no imagination here. Absolutely disgusted and will ensure to spread the word. The only thing decent about this visit was the waffles

Walked into an empty restaurant including no staff. Sat down and waited for staff to eventually appear 10 minutes later.

Basically a knock off of creams except it took 10 mins to get served in an empty restaurant and the staff put their own music on, which is this awful rap & chart music.

Personally I didn’t think it was great but both my girls and my husband loved it! They had crepes with loads of stuff on them and nothing was left on the plates. If you want to indulge I guess this is the place.

Can’t recommend enough! The food is lovely as are the people. We will definitely be coming back with our friends.

Had an afternoon snack here with my wife and daughter. The waffles are warm and delicious and the ice cream sundaes were to die for! Absolutely will be returning here and recommending it to friends! Service was good. The food is reasonably priced.

My daughter had the nut-tastic sundae, she really enjoyed it. My husband had a waffle with banana, chocolate sauce and ice cream. He was slightly disappointed as a he was expecting a warm waffle as stated freshly made. The place is dirty, needs a good clean. We found a disguarded strawberry stuck on the menu. Overall ice cream is good but won't eat in again which is a shame as will limit us to what we can have

Good sized portions, could probably have shared a waffle!!!! A lot of choice and really nice and clean. Fairly priced and apparently offer NHS discount during the week. Would go again for a treat.

Have visited many ice cream parlours and have really enjoyed them. But this one is a completely different matter. Service poor. Staff very rude. Servings small but expensive. Don't bother. Save your money.,

Amazing choices of flavours. Cool decor. Kids loved it - and actually so did I. You can have Jaffa Cake flavour, or Ferrero Rocher! Crepes. Waffles. Huge Sundaes. Brilliant! Staff really friendly to and, how's this for service: stupidly left my passport on the table and completely forgot it but they found my address and drove round to drop it off! Not suggesting you try that but do go visit for great sugary treats.

Over priced and wrong ice cream orders brought out. Music channel playing a song with the lyrics "bounce in the mother f@@@ing house". Unfriendly staff, one of the waiters went for a break and spat as he exited the front door! Charming!!! 4, 6 and 10 year old learnt some life changing words/habits/manners. Thanks, think we'll stick to other high street chains in future.

This place always has good ice cream. Not had anything else from here yet but will be trying the waffles next

I visited Sundaes Gelato on Mother's Day as part of a group of 8 family members. As I have a serious nut allergy, and initially after looking through the menu, I was a little worried about whether or not I could actually eat there. This was intensified when I looked at the ice cream selection on offer in the freezer cabinet and saw that the ice creams with nuts were next to a lot of the flavours I liked thus posing a risk of allergic reaction. However, I asked the lady serving (I think is the Owner/Manager) and she completely put me at ease. She gave me the allergy folder with all the ingredients for each of the ice creams (in fact all the products they sell) then when preparing my dessert, she changed her gloves, obtained a clean ice cream scoop and prepared my ice cream from the freezer in the storeroom which had not previously been opened and so posed no risk to me as it hadn't been exposed to contamination from other flavours containing nuts. I explained to her that I was quite aware that I was taking a risk by eating there and she replied that they would do all they could to ensure it was not a problem. This to me is the utmost customer service. Well done Sundaes Gelato!

I stopped in here to treat my son to an ice cream. It was early morning and the place was filthy. The floors hadn't been swept at all. Can only assume it's not be cleaned after closing yesterday. Will not visit again.

Really friendly service, great tasting food. The only issue was reading the menu due to air bubbles under the laminate but other than that it's great.

How disappointing, looks great, presentation great and such great opportunity, but that is where the great ends.

Visited on a rainy Saturday afternoon for a sugar kick. It wasn't too busy and so there was no problem getting seated or served which is good. The decor is loud, cheerful and comfortable enough. I had a waffle with banana, crushed brownie pieces, chocolate sauce, nuts and cream alongside a cappucino - both were good.

Truly awful experience...ice cream expensive (difficult to get that wrong) but they managed to get everything else wrong...especially the service (after 15 minutes of waiting in front of the ice cream selection, family told we were standing in the wrong place, so it's our fault!!!) Unbelievable...x4 lost customers...highly recommended to avoid

Absolutely love Sundaes. It's a little expensive but fine if it's a treat! I have had a waffle which is my favourite but the crepe is lovely too! Certainly not good for calorie counters! Highly recommended. Lovely atmosphere and perfect ice cream!!

We went in here for desert after a meal out. There's a huge range, loads of ice creams, all of which you can have as milkshakes as well as waffles and crepes. The staff member was nice and service was good. Will be back.

We found this on social media, and decided to give it a try for a treat! We have been back once already! Reasonable prices. We all had something different, and it all had the wow factor.

Visited around 5pm on a weeknight looking for a different experience to a coffee shop or bar . My friend chose a fruit smoothie of which there were quite a few to choose from and I tried a waffle with fruit chocolate sauce and had a choice of cream or icecream, paying an extra 50p to have nuts on top .That cost me around £6. Came fairly promptly but waffle was not hot and crispy as I expected but rather tasteless and chewy and didn't feel freshly made. Fruit on top was fresh and plenty though and presentation was good. My friend's smoothie was ok at a cost of around £3 . You have to order and pay in advance at the'bar'area and then you are served at table. Mixed clientele from teenage kids coming along after school to shoppers . Bright pink decor. Seating in a variety of booths , tables with plastic chairs and a couple of sofa seating areas at the front of the shop . On a hot day the shutters were open , so there are no windows which meant a few flies were in. That needs sorting! The menus were laminated card and felt sticky to the touch as did the table top . There were cakes on the menu but had been crossed off as not available. Would be a nicer experience if that all got sorted.

We popped in here on a Sunday afternoon and so glad we did. As you walk in the decor is bright and airy and very child friendly and disabled friendly. Tv's on the wall playing pop music in the background make it a nice atmosphere to be in. Plenty of seating for everyone and then it's onto the vast menu.

Staff are friendly, place is very clean, but the ice cream is a little too sweet.

Love this place, we visit it regularly as a group with our children. It is always delicious ! Staff are helpful and polite, restaurant is clean and tidy. Highly recommended.

We all love ice-cream, so the addition of a dedicated parlour to Basingstoke was very welcome. I've only been twice since opening and both have been late evening trips (long opening times are an instant plus)

Went here with a couple of friends as we had some time to kill and wanted to sit down, but not go for a full meal.

Thought I would give this place a try as my young son loves his ice cream, it was a bit of a struggle getting through the door with the pram & staff just looked & offered no help, as we went to get a table I noticed that a few of the tables needed a good clean & in all the time we where there no one attempt to clean any of the tables, the ice cream was good but slightly overpriced, don't think I will be rushing back anytime soon,

My friend and I planned to go and get final Christmas shopping bits and also a break to be had at sundaes gelato. We are so glad we did. Absolutely delicious coffee and amazingly delicious waffle. I was also able to swap a topping with another. Very accommodating. The girl that served us yesterday was so kind, polite and friendly. Sadly I didn't get her name. I would definitely recommend going along.

I was so pleased to find basingstoke finally had a ice cream palour and couldn't wait to try it out.

Visited with my two children. They both chose an ice cream cone and I asked for pancakes. Ordered a coffee and two soft drinks.

Took my grandsons. We had a cornet and two sundaes. Absolutely delicious. Large choice of different ice creams. They were huge, definitely did not want anything else that day. We're expensive but well worth the money for a special treat.

Fantastic customer service, dessert was presented beautifully- even wrote happy birthday in sprinkles for my friends birthday! Would defiantly recommend sundaes to anyone!

I have visited here twice with family. I have tried the crepes and waffles and thoroughly enjoyed both. I found the service good with a friendly atmosphere. I will definitely be coming back often to try all the other lovely looking desserts :)

Visited one evening as a treat after work. My boyfriend went up to order, we ordered a coffee and a banana waffle. Coffee came quickly but waffle took a very long time and we actually had to ask if they had forgotten as it was not very busy (only one other table of people) and at one point staff seemed to not be doing anything. Seemed like they had forgotten my order as when my boyfriend went up to ask one of them started making it then. Having said that the waffle was very tasty!

Shambling service, cold tasteless waffles. We ordered 4 drinks and 4 ice cream dishes. The drinks came out one at a time in 3-4 minute intervals. Three dishes arrived at about 10 minute intervals and 1 was completely missing. So very disappointed. The whipped ice cream is a bizarre yellow concoction. Please sort this and get some training for staff. I could go on but think this is enough to to start.

Perhaps we didn't choose the best time to visit-4.30pm on a Friday, but we've decided that we won't visit at that time of day again! It's an ice-cream parlour so we expected children to be there, but as the music was soooo loud, everyone, (especially the children)also had to be loud to compensate! We shouted our order to the assistant -one sundae and one two scoops in a tub- who promptly served the scoops and gave us a number for the sundae. We then sat and waited, and waited and waited for the sundae to arrive whilst the scoops we'd already received began to melt. The sundae eventually arrived whilst the ice-cream in the tub was nearly finished. Such a shame that we couldn't enjoy our treat together, but on a positive note, the gelato was absolutely delicious :-) please, just turn the music down!!

Just been in to this venue and must say that I'm in no hurry to go back. Whilst there is a great choice of ice creams on sale its expensive for what it is. I ordered a waffle with two flavours of ice cream, call me naive but I did expect a bit of cream and sauce with it as well but it was literally just the waffle and ice creams. I found the waffle a bit tasteless and the ice ceam was a let down. I went for cherry mania and again, maybe naively, expected lumps of cherry in the ice cream but it was just plain cherry flavoured ice cream. The staff where friendly enough but some of the hygiene left a bit to be desired. One lady dressed in black was covered in what looked like batter stains as was one of the other staff members. Whilst they had their long hair tied in to ponytails there was not a hair net to be seen, plus my husband saw one of them wipe her nose with the back of her hand before proceeding to use the same hand to serve someones ice cream. All in all a disappointing visit and I can see myself going back anytime soon.

Where do I start, after visiting Sprinkles and Creams I was expecting a similar level of service and expertise. How wrong could I be! How difficult is it to cook a waffle and pop some topping on as described. I visited with family (7) in total and my order was not as described and as such asked for a new one. A new one was provided with around 80% less topping and no sauce, it went back again and then squeezed a load of sauce onto the waffle making it in edible so I had to complain again. The manager/owner Waheed then appeared and I explained what had happened, this is where it took a bizzare twist. I told him about the issue and he said he didn't know what my problem was and everyone else's in my parties was fine and I was almost just being picky so I asked for them to remake it again he begrudgingly agreed, after saying the customer is not always right and he didn't care if I posted my feelings on facebook/Twitter or here and making myself and my party feel uncomfortable, there is no customer service skills and especially for a new business word of mouth and good experience is everything and I have now chose to vote with my feet and will never return and will tell others about my experience. So anyway I waited for 20 mins whilst my party had finished their food and drink while another 3 tables also complained, they then decided to ignore me and didn't make my waffle so I then had obtain a refund and left without eating. Awful experience, horrific customer service and no real tidying after people left we also had to clear the people before's waste from the table so we could sit down and it sat there while we ate not nice either. If you can take a drive to reading and go to Creams!

Visited with my family and ordered 2 desserts - a sundae and a waffle - couple of fizzy drinks and a hot drink which came to £23; not cheap but nice as a treat and the kids really enjoyed it :-) Waffles are cooked fresh and are tasty and there is a great selection of ice-cream/gelato flavours to choose from. Service was very slow considering it was half empty and the order came out in 3 stages however the serving staff did apologise for the delay and were friendly. Was rather unimpressed that during our visit staff replacing the containers of gelato placed a crate of 3 of them on the floor behind the counter to check on a flavour 'out back' for a customer... it's great to check but to leave uncovered trays of food on the floor where 3 other members of staff were working and moving around was very unhygienic indeed. Worktops/counters where waffles and desserts are made was very messy; it seemed disorganised and not at all smooth running. That said it's a new venue so maybe it's just teething troubles which will smooth out with time. Would still return as kids enjoyed themselves.