Sugar Rush in Rochdale

Been there a few times with family or friends and every single time, it lacked quality and taste. Just wasn’t anywhere as good as others on the same road. Seating is nice but the desserts are so poor and not worth the money.

Next time I order a cookie dough I would like a cookie dough not 4 melted cookies if I wanted that that’s what I would of ordered and also bad atmosphere as your other customers are RUDE and you tolerate it on your premises

Rude to customers not letting us eat in gave us the wrong order and didn’t change it

Atmosphere was appalling, no background music and quiet. I ordered a choco holic sundae with description being something like chocolate explosion, when it came she served blue ripped blue paper towels and the sundae was all vanilla. Toilets are vile look like they haven’t been cleaned since they opened the shop and the worker didn’t seem to care when I complained about the sundae. Terrible place

Although their Ice cream was never best in Rochdale but we usually go there because of the nice sitting place. Quality of ice cream was really bad last time we visited. Ice cream was not creamy at all and had icy bits. Also, it was not mixed properly as it had lumps of sugar. We reported it to the lady working there but she did not seem interested.

Very very bad and frozen waffles. My child was not able to eat them . And teenagers 2 girls serving and even they didn’t know how to prepare waffles . They just put in front of us frozen waffles

Overpriced and all products are frozen. They need to go back to fresh! Workers are nice though. Unfortunately the cake had mold on it.

Everything we ordered tasted so bad

Paid £8 for a cookie dough that was sloppy and ice cream was like ice, not worth it. Service was too slow.

£8 for cookie dough? One of the more expensive ones compared to other places and yet rhey have no idea of how to make a cookie dough. Waste of time and money.

They create really good sundaes and other things are very impeccable. I would recommend to everyone

Great selection of desserts.. 😋

This place is the worst place fr ice creams. Ice creams are cheap quality waste of money as after a few spoons you will bin it. Milkshake are ok. Owners need to put in proper ingredients original ingredients in shakes. Cheap asss owners. Allah is watching you tomato heads

The dessert was the worse i have ever had. The ice cream was lke ice and all you could taste was watered down icecream, as if had been sitting in the freezer for months. The churros were rock hard that my little girl just gave up trying to eat. Save your money.

Waste of money, kulfa ice cream like only ice

Over priced cheap desserts I once loved their vanilla ice cream but just lately it’s seems as they have gone cheap in their supplies as it doesn’t taste like it once did! Crepe’s are like rubber and cold just not worth the money Over priced and just not worth the money I feel I need to repeat this! Mixed slushes are horrid absolutely not worth 4.99! If your going to charge high prices at least invest in better suppliers! Will not be ordering from here again and I’ve been a loyal customer since opening!

Such lovely people very nice place thanks

Very nice! *ALSO* note to customers give a rating when you enjoy the food people tend to only rate when it’s bad!

Wouldn't recommend at all. Got the back to skool desserts and it looked awful. Tasted awful. The tart was stuck to the bottom of the plate. Ordered slush which was just water. Charged us a fortune. Customer service was lifeless. Avoid avoid avoid! Awful place.

Very poor. Cake and custard tasted average, and was small considering the size. Slush was also tasteless

Absolutely rubbish, I ordered 3 things and they charged me £61 and the milkshakes were tasteless rather go to milky way

Ordered a cookie dough which was okay. Their Molten cake and cheese cake were awful. The molten cake had powder inside and the cheese cake taste like plastic 😶

Ordered crumble through ubereats, took 2 hours and 15 minutes to arrive! Crumble turned mushy by the time it arrived. £25 order down the drain.

Absolutely appalling customer service. Charged me extra £2.00 just because we wanted the cake & custard packed separately. The custard wasn’t even warm. One of the worst puddings Iv tasted. Never going here ever again.

I ordered kulfa ice cream they gave coconut cheap taste ice cream. Disappointed...

Nothing special, used to be better a few years ago.

Visited Rochdale yesterday, to see my cousins and other family. Before we made the trip home, my and my brother visited this place. The staff and services were excellent, prices were right. The custom mafe sundae (Hershey's chocolate with Terry orange and mint ice cream) are to die for. Will be coming back if I ever visit Rochdale again.

Absolutely rubbish milkshakes are not sweet at all just cheap ice cream

Nice ferrero roche milkshake, had to ask them to add on the cream.

Milkshakes are getting untasty everytime I go. Milkshakes tasted like water, spent over £20.

Ordered a Bueno Sundae which consisted of ice cream yay had a very cheap feel to it and Chocolate sauce which all stuck to the side of the very thin and tall glass. The Bueno Sundae had no chocolate Ice cream in it, how does that work? As soon as the order arrived I was disappointed with the serving, and my disappointment only increased as I tasted it. A bad aftertaste which comes with poor quality product. Wouldn't go again

I have ordered a few things with apple crumble from this shop. Their portion size is actually a joke. Apple crumble was a soggy mess. Crumble tastes like bird feed with stale apples inside it. I will not recommend.

Good place and portions match the value.

Most of the items we ordered were out of stock so had to get alternatives. Milkshake was not good. Stale chocolate and bland ice-cream. Crepe was really thick. Mango mania had no mango in it. Rude staff who did not have the courtesy to communicate the issues. I'll just avoid it next time and inform family and friends of my experience too.

The milkshakes and waffle were great quality by service was a bit slow

The worst place I have ever been. I went to milky way first but they were closed so I came here. Ordered faloda. Woman on the counter prepared 2x faloda with milk which wasnt even cold and flavour less ice cream which was more like some kind of cream not an ice cream, these were the ingredients of this so called faloda it wasn't even sweet at all although the name of this shop is sugar rush, I swear that was the worst faloda I ever ate and worst experience in my whole life. She charged me £9.50 for that rubbish. I was going back to Liverpool and regretting all the way back to my home. No idea how they run this business. I will never recommend this place in millions year. Please don't waste your time and money

Not a good dessert place , you should just go Belgian waffle

One of the girls there specially opened up for me and my daughter to serve us when we came in just before lunch.

Food was mediocre, staff were very unprofessional and ignorant. Will not be returning!

Extreme wait time for 1 cookie dough and 1 milkshake. Staff more interested in stopping dessert preparations multiple times to change tracks. Kind of embarrassing.

I had an unpleasant experience visiting this particular establishment. Although the interior might appeal you the staff will appaul you. Once we walked in and they received our order we were told it would be a 15 minute wait. To our surprise half an hour later we were sat there confused, hungry and with our thumbs in our buttocks. Once we had had enough we asked the front desk, and quickly realised they had forgotten to even start preparing our food. Ps we received another tables food. After completing the sub par cookie dough and waffle We left unsatisfied. Extra note chunky chicken Rochdale was horrendous and offended my stomach would not recommend anything from that area

Lovely deserts alittle pricey but we'll worth it.. I would rather pay extra and get good food

Staff are really nice and the deserts are amazing. Defo recommend 👌

Extremely unprofessional behaviour tasteless worthless i regret it so much i will not recommend any to go this horrible place

Ordered via Uber eat and the cake sizes were ridiculously small and frozen. Really disappointed.

I’ve ordered from sugar rush a lot, the cookie dough is nice. I advise no one to ever order the doughnuts. They’re basically a 4 pack from Asda for £1 with some chocolate sauce on, they were the worst things I’ve ever had and paid £5.99 for them. When I called the shop to complain they had a crappy tone of voice. Won’t be ordering from here again.

The staff was really nice she rang me to say my order was on the way she was really polite and nice I have ordered many times from the there before the food is excellent along with staff I really recommend it

Go anywhere else, milkshakes was like water

Don't come to sugar rush even if you are i a. rush

Everytime i have placed an order here they are prompt have excellent customer service and the food is lovely, would definately recommend.

Staff very respectful very helpful I would order from these guys because they serve tasty dessert

Ordered, reluctantly couple of times, via phone, pickup, Uber eats etc. Each time ordered are mixed up or cancelled last minute, service is SUPER slow, it’s basic orders that cant be completed by this place, incompetent business. Avoid!!

Worst milkshake I ever had! Order a kinder Bueno milkshake but could not even taste the chocolate! Felt like the shake was watered down! Absolute diabolical! Avoid if possible!

Their own delivery driver was extremely rude and unprofessional thinks he runs the place. Was collecting customers uber order couple of weeks ago, wasn't ready asked to bring to the car as it was snowing was told NO! had to wait outside. That's no way to treat delivery partners as you require our services.

Excellent service and healthy food great place to have food

Beautiful puddings but too expensive and small portions

Good place. Accidentally rated it 1 on Uber Eats due to error, tried to change it but I couldn’t manange. But overall it’s a nice place.

Only one staff in the evening when it's the bussiest time , customers waiting , phone ringing and online orders. After all that don't have what we needed and to top it up they don't accept card payments under £5. I am sure that I am not going to be back!

Desserts are nice. Slow service.

Best milkshakes in rochdale great lovely staff.. always polite..

I have always been going to sugar rush from day one and every time I bin going the service has been downgraded and customer service is just unreal the way they show attitude towards you and always getting my order wrong and a few times where we have ordered and sat in and the deserts have come all separate and different timings. once I had finished my desert the other one came for my friend. The tables are always dirty and also when I ring to order a desert they give me a time and when I go into the shop the order is never on time and spoke to the manager once or twice about it and apologised but it still carried on. I went sugar rush a few days ago with my friend and they got my order wrong again and took ages coming and I found a hair in my cookie dough which wasn’t very nice and once I told the staff theirs a hair in my desert they denied it and started accusing me that I put the hair their when I had a head scarf on also she was showing me a lot of attitude and didn’t even apologise sincerely she just wanted to start an argument but I just left it. Also my brother had complained about something which had happened in Ramadan to the manager and the manager said he sort it out and he ended up deleting him of Snapchat. This is just a disgrace and sugar rush is going worse and worse which has put me of from going their next time

Always order from sugar rush, great food and service.

Ordered the cookie dough, it was incredible. We received a curtesy call to advise our food was on the way. Would highly reccomend.

Delivery was really fast and as always everything was absolutely delicious!

Been ordering desserts from here since day 1. Always brilliant service and great desert. Keep it up lads.

Really bad service, staff have no customer service skills, my order was wrong then gave attitude back instead of apologising and sorting it out.

Poor customer service, impolite staff and menu not updated. My order wasn't available as they said they no longer do it however menu says otherwise . Will not be going there again which is shame because I used to enjoy going there but recently service has been poor

Good selection of desserts. Must be one of the only places that does mint custard!

Went in to order and pick up dessert, stood waiting to be noticed for 10 minutes. All 4 members of staff totally ignored us. Not a hello or smile on any of their faces. Would not recommend, customer service is massively lacking. Avoid at all costs. Plenty of other local businesses with fab customer services. The counter was a total mess too, none of the desserts were labeled.

Lack of attention Went here after a long absence and thought will be fair to give it a try, However tables not clean despite only 1 table being used, deserts came during different times for different people and had to remind about shakes that we had ordered. Seem to be busy looking after the on line customers. Maybe need more staff or help in organising the staff.

Very helpful staff price little higher but worth it

Nice staff delivered quickly and the desserts are very nice

Sugar Rush is a family run business which has the best milkshakes in Rochdale, fact. In particular, their deluxe shakes - Ferrero & Strawberry and Choco Loco are really good. Their best shake by far in my opinion is Birthday Cake - as filling and as tasty as eating a full Birthday Cake yourself! Topped with thick clotted cream... There's no other place in Rochdale that does shakes like Sugar Rush especially for a fiver. The only thing holding back a 5 star review is the time it takes. Sometimes they get busy and it takes a while longer - at the end of the day, they're humans, not robots and they will get tired so I don't hold it against them whatsoever.

I rang them 25 times but they just ignored my calls

Waffles are really nice would recommend to anyone

Service is very slow even when not full however the interior is nicely decorated and desserts are tasty.

Absolutely terrible. Would give 0 stars if there was an option. Made us wait 45 mins for 3 milkshakes.

This place is HORRIFIC. I genuinely think sugar rush needs to up their game, if u want dessert I suggest going to going to another place, trust me on this any other place will be better. I'm a regular customer at sugar rush, well I USED to be. Sugar rush I'll admit the person running this place is good and kind but ur workers can't handle what their going through. For instance if I were to go to the till to order something it would be likely for their reply to be rude and unfriendly. An example: I asked what a ice cream was as it didn't have a tag stating it, which is very unprofessional, she stared at me standing with attitude so I then asked again, her reply was spoken in a ignorant manner and personally I (also I think everyone else will think this too) think it was not a voice that should be used for a business thats still growing. IF I COULD RATE ZERO STARS I WOULD! On another occasion I ordered a brownie explosion on the website it was an appealing picture but when it arrived it was 5 mini brownies with a drizzle of chocolate, this was not the same as the picture! On the same day the food was to arrive around 10pm, me and my family were waiting and it felt like an eon had gone by. The food still wasn't arriving so I rang the shop they had said the shop was closed, in the end they delivered the food at midnight and the kids had to go to sleep at that time and they were really looking forward for this treat. When the food had arrived it was a complete different order from then on I haven't been to sugar rush recently. Also on ur replies u say that there is only one person doing the deliveries of that's so then I recommend to find a solution by hiring another delivery person. Overall some staff are nice and polite and the food can be nice too, if u really want to eat from this particular place then I suggest eating inside, its a much better choice as the food arrives correctly to ur table or u can just pick the order up rather than having somebody mess up ur well earned dessert

GOOD SERVICE WITH RESPECT ALWAYS I LIKE THIS PLACE

Ordered banoffee pie and the cream was not fresh and the base tasted stale. I have had other desserts from here in the past and expected the same level of quality. Then I simply asked one of the waitresses for some ice, lemon and mint for my coke but she seemed confused and told me to “wait a sec” but never came back. I went up myself and asked the same person for this and got told that “this is not something [we] have” in a very belittling manner. Not once were my friends and I asked if we liked to order anything else or simply if we were okay with our orders - an extremely basic customer service aspect at any food place. Very very poor customer service.

Fab customer service since the refurb. Looks amazing inside. Food is top quality. Owners have really made an effort with this place. Love it.

Best for its waffles and milkshakesss

Nice place, but nothing special

We visited this afternoon and it was delicious! A great place, lovely food and really nice staff too. We'll be back. Thank you!

Rude staff needs to change ! Prices say one thing on menu - when coming to pay they a extra cost. It’s a joke ! When challenging this- they point to and say “ no the price is right” When it clearly stakes “ice cream include” but an extra charge or 1.50£???? I’m shocked they’re still making money ! Won’t be coming back here again!

The worker was really rude. When i had got to the counter, instead of using her customer service skills she had nodded at me rudely, hadn't spoken to me at all except for when giving the bill. I am absolutely appalled with the service, expected so much better. The food she had served was not up to standard. The brownies were from asda which i could have made by myself, the fondue was standard, nothing special at all. The milkshakes had no whipped cream on top either which was promised in the menu. Definitely going Belgium Waffles next time.

I was so unhappy as I traveled to rochdale for this dessert place and once I had sat down for a while I admit the place is pretty. But once I got up to order the manager refused to serve me due to my allergy and there excuse was it was a busy Saturday and they don’t want to take the risk as things example nuts may get tossed about which is understandable. But it was so disappointing that I had to walk out without being served anything as I even asked can I have something else than what I first ordered but he said didn’t want to take the risk. But I think it was unfair as every other dessert place has always been able to serve me and have options for nut free desserts. They did have nut free desserts but didn’t want to serve it me just in case.

Went in today, and I was appalled at the customer service, when I asked the girl a question she rolled her eyes at me, when I wanted to place an order she made me wait, she could see I was waiting to order but still stood there, there was no one else in, and when it came to paying she snatched the money out of my hand. The place needs a change of staff. Sorry but Won’t be coming back here.

The were just chatting amongst themselves, hence I had to wait for almost 15 mins for a crep and milkshake. There were 4 staff in the shop front. They still got my order wrong and I could not wait any longer for them to fix it as I had a kids waiting in the car. Family of customers lost for life. I would not be returning. Fix your staff!!!

Amazing deserts. If constructive criticism is accepted I would say to clear the tables quicker as the booths were not cleared for quite some time and others had to pick the plates in order to get that booth. Otherwise good friendly staff.

CANT BELIVE WHAT HAS JUST HAPPENED!!! I called for a home delivery , ordered 3 jam rolly poleys and 2 vanilla scoops, once delivered i checked the bags to find no spoons or tissue, i called sugar rush back to request spoons to be delivered but was challenged to why don't you have spoons in the house ! Then explaining repeatedly the house is under renovation she said, “Ok”and but the phone down !! WHAT! no sorry, no time for spoons being delivered. WTF

Terrible food They missed three things of our order and refused to give us another Would not recommend

Foods good. Service is shocking. I ordered, Left to go to another shake shop, came back and my order still wasn't ready. Took 45min for 2 scoops of ice cream and a waffle! Girls were to busy taking about Snapchat stories and college. Other customers were also commenting on the service.

Customer service is appalling, rang to place an order for delivery was told will be 45 mins to an hour, rang an hour later , girl that answers the phone is laughing away having a conversation with someone else, then says will be another half an hour, whilst I’m talking to her she gives no answer and just passes the phone to someone else, just cancelled the whole order, won’t be ordering again!

Service isn't brilliant. Never has been. It is quite surprising the owner hasn't taken all the reviews here more seriously. The food will come, eventually. The staff seem nice but it is obvious they are trying their best with little customer service training. Overall, I thought I would try the place again since the refurb, although they have redone the decor there hasn't been any change in the service or management.

I like it, really good range of icecream and other sweet treats, waffles, cookies etc. Nice enough service, inside decor has been re-done and is really nice now.

Visitidd the Richdale branch late evening,just after 11pmThe place is very deceptive from the outside but on entering I was pleasantly surprisedVery clean. Seating areas were comfy . You wouldn't think you were in Rochdale. The crepes we ordered were light and easy to.eat as well as being beautifully presented The karak tea was even better than Chaiwala. Definitely worth a visit

Absolutely disgusting service girls are rude don’t know how to respect customers found a hair in my food as employers/girls don’t wear hair nets told manager and he started shouting, employees where laughing when we complained to the manager he didn’t do nothing about it but kept raising his voice and saying leave, absolutely disgusting place to eat unhygienic went a few weeks ago and food hygiene inspector was there and everything was clean and tidy for one day only, Wouldn’t recommend this place

Me and my family left after waiting 15 mins and still not getting any service. Another few people then came in and they were asked for their order instantly! Terrible, not even 1 star.

Just bought 2 sundaes from there and I’ve never seen anything like ( previously bought b4 refurbishment and were well made). The staff there are just not interested in what the do. Absolute chunks of choc and the chick sauce ends up like a mountain range at bottom of cup as there’s that much off it ( frozen by ice cream) #noCommonSense