Subway Whitechapel in Tower Hamlets

Very good customer service and warm environment.

10/10 service best service i have received

Exceptional customer service and quick order

I went to this store few days ago. The store was quite clean and tidy.A team member named Nafiul was in the shift , he greeted and served me with a very good smile and I was super impressed by the staffs attitude. This branch is recommended

I had a fantastic experience at this Subway! The staff were friendly and welcoming, and my sandwich was made exactly as I wanted. The ingredients were fresh, and the store was clean and well-organized. The team worked efficiently, and I didn’t have to wait long at all. I highly recommend this location to anyone looking for a quick, delicious, and healthy meal. Will definitely be coming back.

Masum and ahmed are the best proper goat mentality give them a raise fam always providing that homely service

Worker SAIM messed up my order costing me extra money to get my break covered by someone. Guy couldn't follow simple instructions at the till. Please train staff to be more attentive.

Absolutely Fresh and Fantastic! This Subway location is a gem! Every time I visit, the staff is incredibly friendly and efficient, making the entire experience a pleasure. The ingredients are always fresh and the sandwiches are made to perfection. The restaurant itself is clean and inviting. It's the perfect spot for a quick and delicious meal. I highly recommend this Subway!

Good people, excellent customer service

Very good service and provided generously salad & sauce which I mostly appreciated.

Very rude staff,dosent have any manners

Service is too slow taking long time. Food gonna be cold 🥶.

Very bad food, no testy, and there's environment 😕 not good 😐 overall 2/10

The stuff has a rude attitude which I don’t like the food was fantastic but but there stuff behaviour It is too poor I didn’t accepted this kind of attitude.

I had a wonderful time with shidho. Very kind and would definitely recommend

Their service was incredible & provided veggies & sauces generously which I really appreciated.

Very rude manager on shift, food was disgusting

Rabbi was very unpleasant and rude definitely needs more training. Would be worth having a word with him regarding how to provide customer service. Will not be visiting this particular branch due to his attitude

I went in to order a takeaway and the staff was extermely friendly, respectful and helpful.

Bought a Subway during a 50 % off campaign period. The seller didn't even advertise me to download the app so that I could get the discount (I paid the full price). Also he talked very quietly, was hard to understand, and – the biggest let down – didn't allow me to charge my phone while I was eating. Not a good customer service experience. The sandwich itself was okay.

I don't think an establishment should not have a toilet especially when they just refurbished it...

Quick customer service, the shop is very clean and tidy and well organized.

It was so bad they barely gave me anything in my nachos and they were so bad

Jamal was incredibly rude with a poor attitude.

Jamal was really rude for no reason

Thank you for the hot tea, it was a cold day.

Abu Bakar if I remember right was amazing. He made my sandwich great like I never seen in Sub, his customer service was also on point

Good. Improved allot from before

Ia eat last 8y subway on my lunch and no problem take care

attention to hygiene must be better

Bad behaviour and not professional. Even they dont know about food presentation and hygiene.

Worst one yet. Honestly go subway alot and this one has to be the worst one going. Really shocking. The tall bengali guy talking rude about every customer to his co worker in bengali. Clearly they had no idea i was bengali too. The way he serves every customer in such a rude way. I seriously didn't even want the sub after that sort of customer service. Don't go here!!! Avoid!! Avoid!! Avoid!! I don't leave bad reviews but I don't like bullies and rude people. shame on them. Disgusting man.

Manager very rude. Customer service 0

The manager is very rude and has no manners.meat portion very small an staff were not wearing uniform.

Really friendly customer service. Great coffee, delicious cookies and a great location with convenient parking.

It is very local to me and convenient but when I went in to order foot long meat balls, the guy with was serving me was really rude. The way he was talking to me felt like he didn't want to serve me.

Quick service and has always been tasty from this branch

Love it, great service and the food is halal.

The guy very rude when I asked for more sauce he put a dot of sauce for my wedges. Never been any shop where you buy chips but sauce not allowed.

Unlike other fast food chains in the area the staff are actually polite and professional, give them a bonus owner!

Poor experience. The guy pushes back on extra toppings. In america you can chose as many toppings as you'd like.

Customer service is great... Honest people operating in this store Unlike many other subway stores

Good service, sandwich is well presented

Nice customers service nice employees

Nice and quiet. Tasty food as per usual

Quick service. The sandwich I want is always there, other Subways run out.

The tall Asian guy with beard bluntly refused to pay with my points of stating that I have maximum points from other subway stores!!! I just don't get it why do you sign up for membership if you don't want to give out the benefits! Rude and horrible customer service!

Worst subway experience ive ever had, wanted to charge me twice. Not even sorry wen the mistake pointed out. will stop eating subway all togather

The guy was rude and unpleasant. Got my order completely wrong and refused to change it or put any sauces on my sandwich. Unpleasant experience. Will not be going back

Good service and always good standard food.

Says open at 9am and got there quarter pass but shuttle still down. Don’t know what staff inside was busying with

It's your average Subway but it's nice.

HORRIBLE SERVICE. THE TALL MAN IN PARTICULAR IS THE WORST. IVE BEEN GETTING FOOD FROM SUBWAY OVER 5 YEARS IN GENERAL AND NEVER HAD ISSUES UNTIL NOW. IM AN NHS STAFF AND ALREADY TIRED FROM WORKING IN THE HOSPITAL DURING THE PANDEMIC AND THIS MAN ON SEVERAL OCCASSIONS YELL "YOULL PAY EXTRA!" IF I I WANT MORE THAN 4 PICKLES ON MY SUB OR IF I WANT A BIT MORE SOUTHWEST SAUCE. THEY GIVE YOU THE LITTLEST OF TOPPINGS AND BARELY ANY SAUCE. THEY ALSO SPOKE IN THEIR OWN LANGUAGE ABOUT ME AND LAUGHED WHICH IS VERY UNKIND. I DONT MIND IF THEY WERE JUST TALKING AMONGST THEMSELVES BUT THEY WERE TALKING LOOKING AT AND LAUGHING. I TOLD HIM "IM TIRED OF YOU TREATING ME LIKE THIS AND ALWAYS THREATENING TO CHARGE MORE IM NOT COMING TO THIS SUBWAY ANYMORE" AND HE SAID "I DONT CARE ITS UP TO YOU". THERES ALSO FLIES!! WILL TAKE THIS UP FURTHER, WITH EVERYTHING THATS GOING ITS THE LAST THING YOU WANT TO DO TO AN NHS STAFF. WE HAVE ENOUGH OF AN ISSUE

Poor service poor quality and over charged me know, Stay away.

Absolutely terrible service! Selling me false information. Mansour deluar and Amin, the workers there gave me nothing but horrendous service with the lack of understanding and making me go last eventhough I ordered before everyone. SO CALLED FAST FOOD?! He tried to make me give him Good review by bribing me with a free drink. I’ve never experienced absolutely poor customer service like this. There are better Subways around who would treat you with at least a bit of respect.

got an egg and bacon for breakfast at 9am and the server asked if i wanted salad, realy. same any subway you go,

Went subway great service gave me a big sausage down below if you know what I mean ;)

Good place to visit if you're feeling hungry. Staff is very friendly. Easy to find and also family friendly.

Great subway. A lot of subways have terrible or lazy customer service. The guys here were brilliant. Didn't bat an eye lash at the long line and got everyones orders pretty well and swiftly.

Customer service does not exist. My son stopped going to Whitechapel Subway because of their service. No smile no care, literally throwing the food at the counter table. Never going back. Never buy the Nachos.

As vezes não tem local para sentar, mas é uma opção bem bacana pelo local que possui mais comidas típicas Halal.

Nice food and good customer service.

Nettes Personal und das Essen geht auch klar

The staff at this branch had such poor service there was only 1 customer in the store yet they failed to acknowledge or even begin to serve us. Instead they were busy twidling their thumbs. We ended up leaving after waiting 10 minutes! I've been to busier branches where I've waited for less! Lazy staff!

Customer service at this branch is amazing.

This is by far my favorite subway store, great location, friendly staff and for some reason the best Turkey breast I can only find it here. But Saima's costumer service is always a step further, please keep people like her.

Just went in to buy cheesy nachos. A middle aged guy served me with sprinkling merely 5-6 strands of cheese with half a scoop looking salsa. I have been buying since 10 years now and this was the most unprofessional encounter. Plus he then was bad mouthing in front of me in hindi thinking I dint understand. I mean if i just wanted plain doritos why wouldnt I go to tescos instead?

Great service, friendly employees

Excellent and quick customer service.

Good options, convenient , enjoyed

Not as good as it was. Expensive and rather bland in flavour. I remember a time you could get a 6" and a drink for £3. Or footlong for 5. The good days, this one was ok. Not too bad, but not great

Fast service and helpful staff.

The workers are rude and can't get anything right

The worst ever subway I went to and potentially worst "fast"-food. Staff is never welcoming, sometimes barely speaks English. But worst than that, they just never have basic ingredients! Only one type of bread in the evening (7pm), no meatballs, card machine works randomly. Shut down this place it hurts the subway brand

Tasty food and good price. Always a bit slow at Subways though

Very bad experience with subway rotten food

New management is horrible, staff are rude when I asked for certain salads rolled their eyes and seem to throw it in instead of spread it evenly will never go back, subway what are you doing with these clowns behind the till, AVOID at all costs!!

New management has destroyed this place. Less staff, flies everywhere, drinks machine never topped up, even the Sub toppings are less. You just lost a regular customer. Although the old staff try their best to keep me and my colleagues happy, its not good enough that everything has been cut down. Shame.

Wow Healthy option when you out and wanna have something in good money

Me and my family we love it there. Staff are very friendly. They make sure everything is good for you be4 they serve you food. The place is always tidy and representable. Price is reasonable. Service is good. Seating area available. There are no toilets available for the customers. Parking you have to be lucky. Other food shop ate nearby as well as a dessert place. Barclays bank is also nearby. Bustops are nearby.

Really big subway with lots of sitting, friendly staff.very clean and good service. recommend for family.

I use Subway quite a lot and cannot fault the quality and service at all - no matter what restaurant I'm using (there are three in my town).

What would I do without my daily lunchtime subway! they are the best, well in Whitechapel anyways :)

Fast service, extremely helpful and very talkative staff. Great place for a short break!

Great place. As you would expect no differemt to other sunbways but good service none the less

THE GRUB IS JUST WHAT I WANTED AND THE STAFF ARE ON POINT

Their staffs are rude and mannerless. They really needs to put thing together. Restaurant was clean but the staffs behaviour on the till and who serves really need some training.

Llamé para un refrigerio rápido y bebidas y después de ordenar pedí usar el baño y me dijeron por un miembro del personal masculino que no tienen un inodoro. a pesar de que podía ver la puerta con el teclado encendido y es ilegal tener un lugar de comida sin instalaciones sanitarias

Poor service and disappointing product knowledge. Visited the store earlier today and enquired with the member of staff about the list of ingredients for the sandwiches advertised in-store. After being pointed to and inspecting what turned out to be allergen and halal lists, I have asked the member of staff to clarify what ingredients were included in a veggie delight. I was then told that cheese is the first ingredient, which I then tried to re-clarify, as the allergen list I have just looked at clearly stated that this sandwich was milk/lactose free. The member of staff insisted that cheese was included despite the allergen list and didn’t bother to pay me any further attention.Thus after 3 unsuccessful attempts to find out what would actually be included in my meal I gave up. Wouldn’t want to spend my money at a food shop where members of staff don’t know their products/comply with allergen advice but also have a problem with simply letting a paying customer know what would go into their food.

Great food and helpful staff with excellent price fresh food everyday

Very rude employees in the branch. Speaks English as if they came of the boat the previous day. Terrible customer service. Plenty of subway branches around the area so avoid this one at all costs.

This franchisee is as greedy as hell. Footlong single ingredient breakfast is supposed to be £3 with a drink. That's because it's £2 for a six inch and on breakfast, a foot is only an extra pound, unlike the main menu when it is two. Here, the price is £3.70 without a drink and £4 with. That means there is no benefit between 2 x 6 inch or a footlong... the point is that it is better Value to get a footlong... not here! Rude service, coffee machine is broken, extremely skimpy on the salads, and overall just another example of how Subway is slipping throughout all stores, despite them all being franchised. Will not return.

Healthy food, good service, spaces inside and outside to eat

terrible store. absolutely no customer service skills from the franchisee owner himself so not much can be expected from his staff. Would not recommend this branch to anyone, unless you want to hear false and poor excuses for their terrible service.

Out of all the Subway I've visited i can say this is the Best. Staff are great and respectful and remember you from previous visits. Portions are well stacked during selection and offers always mentioned before ordering. Keep up the good work.

Do not expect more from this subway than from others. Few sitting places, better for take away.

Customer service is great. It is unfair when my fellow customers think they can flirt with people who are paid to be nice to you. Staff member handled it fantastically by ignoring him.

When away from home, we always seek out Subway for lunch. The food is reliably fresh, prepared on the spot lots to choose from in a salad roll type meal.!

Good for on the go as there is no space to park. Lots of seats available for eating in

Pas très bon et cher pour ce que c'est. Plus de choix dans le pain et pas de dessert. Service ok, personnel correct. Bien pour dépanner mais sans plus.