Nando's - Whitechapel in Tower Hamlets

Quick service nice food. Tables not very clean though

Visited here Saturday 5th October with friends, busy restaurant and staff doing a great job. Restaurant was very clean and staff were very friendly and attentive. Placed my order online to come to the table. It arrived quickly. The food was ok- not fantastic. Mac and cheese was dull, chicken was crispy and dry- not how it should be. The only thing that was perfect were the peri salted chips, and I need perinaise with those, which you have to pay for (a joke). The food is wayyy to expensive for what you get (a drink is £3.95). Overall, a fine experience, not fantastic.

The manger was really accommodating great food fast service can’t ask for much more

When entering nandos Whitechapel I was greeted with a harm welcome, food came really quick and in great quantity, would recommend

Food is great as always. Stuff is helpful, in our case Mr Tab saved the evening.

Yet another Nando’s with its expected service and food quality. Friendly staff too.

Food was how I ordered it, the lady with short hair english was lovely had very nice customer service and was very patient while I couldn't decide what I wanted. I haven't been to Nando's first time experience.I give 4 stars to the atmosphere because i didnt dine in, it was super busy. Overall while I was waiting for my food (T1 - 663) at the waiting area i noticed how the staff had very good customer service they were friendly 👌 and straight way helping customers out. I was shocked with this service because normally in London u get rude ppl. Nope 🙅‍♀️ these guys from the chef 👨‍🍳s to the assistants and cashier they work hard and fast and really go the extra mile. I would like to wish 🤞 all of them. The best 👌 and keep up the fast pace service which isn't easy. Godbless all and extra compliments to chef 👩‍🍳 👨‍🍳 who cooked my chicken with love ❤️. X

I’ve been to many Nando’s locations, but unfortunately, this was by far the worst experience I’ve had. An employee named Marija was incredibly rude and unprofessional when I asked for some paper for my baby to draw on. Instead of responding politely, she reprimanded me in an uncalled-for manner. When I told her I would speak to the manager about her behavior, she sarcastically responded, “Good luck, because I’m the general manager.” This kind of unprofessional attitude is completely unacceptable. I’ve always loved Nando’s and used to visit at least once a week, but now I’m seriously reconsidering if I’ll return. No one should be treated with such disrespect, and this kind of bullying behavior needs to stop. I can’t help but feel that this treatment was related to the fact that I wear a hijab, which makes it even more disappointing. Everyone deserves to be treated with dignity and respect, regardless of their appearance. Gibbin however did exceptional service, thank you.

was closed at 9pm. On many occasions this particular bunch of nandos closes early even though official. losing time.e is 10pm. Yes you might be busy but it means you require better management of your business if this happens regularly.

Service is very poor. Staff is very rude and unfriendly. I will never dine in again because of bitter experience.

The food is really delicious, I loved the flavoursome chicken thighs (halal), especially with the rich mac and cheese. Service was good, noting the self-serve ordering option (QR code scan), maybe adding some smiles to waiters' faces will make it more comfortable

Good place to be there with family.

Staff kept making a fuss about our preference of seating

The staff were all exceptional went above and beyond to offer great service. Shan, Nazrul and Tipu were of great value and really welcoming and gave outstanding hospitality.

Food was OK, preferred it in canary wharf. I really didn't like being sat in a smelly wooden booth where you can see all the previous people's sauce stains on the rustic wood.. it's a really poor decor choice. It had a slight smell there. The air was stale and stuffy. Then we asked if the ac was on, staff said "OK well go and check" and turned it on. Then we realised the AC duct was above us. We had 2 young kids, 2 & 5 and they were now complaining it's too cold on a hot day. By the time we realised we were under the AC all the other tables were filled. The staff need to have some common sense and not seat families with you kids directly underneath the AC duct

Amazing food Chicken was on point with lovely flavours and juicy and great service Manager Arman and Aaron with warm welcome and hospitality with good suggestions.

We are table 15 thank you for service

Good food. The collection of sauce is nice.

We had Nazrul several times whenever we went to nando’s and his service is top tier. Would recommend every time.

I had visited this place approximately 2 weeks ago where I had ordered a quarter chicken, when it arrived it looked like the top had been sawed off, I asked the manager if this was normal especially due to its small size, I went to order another chicken and got another absurdly small piece of chicken for £5, I asked the manager and she stated that it was normal, I took a picture of my friends to compare and you can see it’s size and I’m still unsure why my chicken was sawed off.

Placed an order online for 25 meals and nothing was missed surprisingly 👏🏼

Great service, food was quick and offered kids colouring pad and crayons when asked. Kids max and cheese was good. Chicken breast in pitta was good. Cloudy lemonade was OK. Soft serve ice cream available in the kids menu too

The supervisor who goes by Jarick is extremely rude and does not know how to talk to customers. He clearly needs to find a new job not in customer service because his service was despicable. Arguing with customers and having no courtesy. Was a regular but I will definitely not be coming here ever again.

First time in Nando’s and certainly not the last. It’s worth the hype

This has got to be one of the worse Nando’s I’ve ever been to. My plate was cleared away even thought my daughter was still eating her meal and there was still food on the serving plate, I might of understood why if it was busy but it wasn’t. My daughter bit into a piece of chicken then spat it out saying it taste funny. As I was in a rush I told her to leave it and we left, I know I should have tasted it but didn’t. Wish I did, wish I ate else where as it was the worse Nando’s I’ve ever eaten. I will not be returning to this branch again.

Nice place to go to eat with family, staff always nice.

nazural and bill were very good

very good food and very nice staff courteous!

Great food and amazing staff, who ensured that we had everything we needed when needed. Thank you very much!

Gibin provided excellent service. Very friendly.

Food was nice and the service was fast. Staff are very gentle

Alright, let me tell you about this Nando's in Whitechapel - it's a total winner! Popped in there the other day and man, did it hit the spot. The chicken? Juicy as hell and that peri-peri sauce is no joke. I went for the medium spice 'cause I'm not trying to breathe fire, you know? The vibe's pretty chill too. It's not fancy or anything, but it's clean and the staff are proper friendly. Plus, it's right in the heart of Whitechapel so it's dead easy to get to. My mate's veggie and even she found something tasty. Those halloumi sticks? Addictive! Best part? Didn't have to sell a kidney to afford it. Proper decent grub that won't leave your wallet crying. If you're in the area and fancy some cheeky Nando's, this spot's got you covered. Just don't blame me when you get hooked on that chicken!

Hassan served us at our table and he was fantastic. Thanks Hassan, as promised I’ve left you an excellent review on your customer service.

Never disappoints me. Shan was really good in his service, really attentive and really lovely. 24th August 2023 - I went back there again and I must say the service gets better and better! Shan deserves a promotion for being one of the best waiter there and also another guy nazir was excellent at his service. I had to write another review as being pregnant and being really particular with food this nandos did me well! So thank you to staff mentioned and the food is 10/10

Food is OK service and atmosphere is not good

Nazrul was a great, welcoming, friendly waiter. Helped us with everything. Thank you!

Great service at this hidden spot not when we walked the Cambridge Heath Road and couldn’t find anything it was worth stopping by at good ol’trusty Nandos to grab something. First time trying the fully loaded wrap and it was delicious. I usually get the Fino Pitta but decided to try something different and didn’t regret it. Paired it with the Cloudy lemonade and it was great. The toilet facilities are clean but few and the drinks station, right near the door can be easily found as you see it on the way in to getting seated. We enjoyed a nice window/ outdoor view with our dining experience.

Fusy was absolutely amazing and gave great service

The staff are great, the service was very good but the food was a huge disappointment. Wings were burnt and the chicken was so dry. Without the sauces i would have asked for a full refund

There is always a reason to commemorate and for that... Nando's, for me is a tradition and always with some new features.

Visited this nandos on Thursday night and it was an amazing experience! We were served by two lovely gentlemen- Tipu and Nasir. Both of them were really welcoming and constantly made sure we were okay- definitely made this visit worthwhile!!

Tipu was the amazing , this place got 5 star because

Very disappointed Too rude customer service, I’ll never go there. They should learn a minimum standard how to speak with customers

I'm a regular customer for Nandos and I tried different branches. Unfortunately this one was below standards. I had to wait 25mins for my food but I know Nandos usually get it sooner. The chips were Luke warm, I did address it to one of the staff and he just said "Sorry" rather than replacing them. The hummus seems like smaller than usual portion but in my recent visits that wasn't the case? Sometimes little things can be a big thing for customers. Overall wasn't the worst service but needs a little improvement.

Took 15 mins to get told that we could not have a seat cos they had no space. When they had a tonne of seats available. Some lady called Rasa was super rude to us. Attached a photo of how empty it was. They told us they were fully booked. I didn’t know you could book at Nando’s

The food here was absolutely amazing! The best chicken I've ever had! We also ordered multiple side dishes and I can honestly say everything we had was absolutely delicious. Not to be dramatic, but even the rainbow salad was great haha! The staff asked multiple times if we had any allergies, we found this very thoughtful and liked the gesture even though we don't have allergies. The sauces were so good, we bought 2 gift packs on our way out. That should say enough. I would highly recommend this place!

nazrul at whitechapel nandos took great care of us! great service!

Nazrul took very good care of us. Service was excellent!!

Very Good Food. Service Stuff Behaviour Very Good. But Parking Problem And Evening Time Young Star's Getting Trouble Outside Area.

Very bad service, told to wait 10 minutes for a table went up to place an order as I have NHS discount but got told to scan QR code and do it myself so we left. There was a reason why I got up to do it in the first place. Appauling service and absolute waste of time!

Many thanks to the boy who greets the guests on hosting area Svyat. Such an amazing nandoca; sociable, friendly, he told our children what they need to eat in order to grow big and healthy, after which our children immediately ate portions of their food. He has an approach to visitors and does everything at the highest level! Our opinion is that this guy should be at the supervisor level. The Nando’s Whitechapel restaurant shows the highest level.

Very delicious and easy to order with the QR code when you dine in. I ordered a quarter chicken, lemon and herbs - so good! I was eating alone and felt a bit odd having to leave all of my belongings to get up and get my drink refills, sauces, utensils, etc. Something for them to consider!

This is barely OK food. This food is overhyped. Service was fine but the place needs a deep cleaning of the tables, chairs and floor. Food portions are small especially for the prices charged.

You cannot really go wrong with Nando's. The only thing was my the Macaroni cheese needs to be cooked for longer to wet for me. Took it home and put it in the air fryer perfect.

Love the Whitechapel Nandos only because of the people working there, the food is always nice and freshly made. Never left a review before but this time I needed to as this staff member definitely deserves a review. Me and my sister we went in to order some take away, and we were welcomed by Baby, Baby was very nice and friendly and most specifically a very funny person. Thank you Baby for making our day, you’re doing a great job.

Prices at Nando’s are suuuuper expensive nowadays so I tend not to go, but my experience there this evening was lovely due to the friendly staff, in particular Billy and Tupi (I think those were their names). Thanks to the team!

Great work from the Sylheti staff very polite and generous people

Parking is a big issue, otherwise no problem 😊

Amazing servers! So kind, humorous and respectful ❤️ Special shout-out to Tipu and his coworkers!

Had a lovely experience at the nandos whitechapel, food was amazing! Lovely atmosphere and great customer service, (shoutout to Tipu!)

Came from Switzerland, first time trying Nando’s, I loved the food! Sauces were delicious and the service was amazing, the waiter was super welcoming and helpful (I think his name was Tipou).

Very nice food and service - big thanks to Tipu best worker

Easy to find, service was good and fast

Very helpful friendly staff. My friend wanted to know about a dish’s ingredients and a staff member kindly asked the chef. The food was great. Large chicken portions. All the customers were enjoying themselves. Great atmosphere.

Asked for glasses. Never came. Asked for knives. Never came. The people at the table next to us made a huge mess when they left. No one cleaned it the entire time we were there. Like eating in a rubbish tip. Place was absolutely filthy. Our food arrived separately. Was told the rest of our food would arrive shortly. 30 mins later and waiting for the rest of our party’s food to arrive meant the food we did have hid gotten cold. Worst of all when I went to ask them how much longer we’d have to wait I actually got shouted and scowled at by the little troll woman behind the heat lamps. I had my kids with me so I let it go. Whoever’s running this place (I’m guessing little troll woman) has really let this place run into the ground.

Had a great experience at this Nandos! Will be returning as had excellent service and a great time with my friends. The waiters are very attentive and welcoming, especially our waiter Nazrul. He made our day! Unfortunately, I could not leave a review via the Nandos app as logged in through guest access but had a great experience.

Overall really nice and tasty. Tipu was an amazing service very friendly

We rocked up as a group of 20 (mainly kids) without a booking, restaurant was busy and I was well Aware that we would be a nightmare for the restaurant to cater for but staff were incredible, saving tables for us that were close together, as other diners were leaving and moving furniture, generally just going above and beyond to accommodate us. Even managing to have us all sit together in the end. The kids had an absolute blast and enjoyed their end of season football get together. food came out super quick and was great. Really can’t thank you guys enough. (Visited 22/06/24 2pm)

We had a pleasant experience this afternoon. The food was great, and Tipu was very kind and professional. Will defo visit again.

Really amazing service from Billy so friendly was having a bad day and made sure I left feeling happier than I walked in, would defo come back thank you! Nicest person I’ve come across in a while ☺️

Billy & Leila were kind enough to let us dine in even if it was nearly closing time and the food was served fresh and in a timely manner. Thank you for saving us tonight Nando’s White Chapel 🙌🏽

Great atmosphere tried the fully loaded wrap, it was pleasant thank you to our server who delivered great service, was prompt friendly and attentive A huge thank you tipu. We willl be back. 😁

Awful place! Slow, poor service, sad looking staff. I don't blame them. There are so many good, independent places in Whitechapel/London to east chicken, there's no need to go to this awful, sad place! I went there only because some colleagues wanted to go there, otherwise, I would never set foot on one of Nandos.

Amazing food. Amazing customer service!!

Loved the food , amazing service

I visited this branch but unfortunately I didn't have a very good experience. We arrived and had to wait for a table to be available which was fine but once we ordered the food it took over 45mins to arrive. I ordered the sunset burger and chips and the burger bun was either stale or beyond toasted to the point you couldn't consume it and the burger was very dry so sadly I couldn't finish it. My friend ordered the half chicken and all the Nandos I've been to the chicken or quite moist but sadly this was soo dry he couldn't finish it. On a lighter note the olives and halloumi sticks were very nice. The time we got our food most people had left. Sadly I'm not sure I'd visit again due to the service and the food quality.

The best Nando’s I have had in a very long time, full of flavour. Loaded fries is the best thing they have added to the menu.

The food was fine - standard Nando’s. It wasn’t busy when we arrived, but my children and I waited a solid 5 minutes in the lobby before anyone even acknowledged we were there. The kitchen (which you can clearly see into) was in total chaos and it took well over 45 minutes for our food to arrive. Again, with no explanation or contact from staff to tell us what was happening. Most Nando’s restaurants are pretty consistent with levels of service and efficiency - so this really stood out as being very poor.

Lovely Nando's The staff were really friendly and the restaurant itself was nicely laid out.

Toxic atmosphere extremely rude manageress would have given minus stars if you could, Would never go again

Tania and most of the staff are always helpful

We received great service despite the restaurant being super busy. The waiter named Jack (blondish hair and beard) checked on us regularly and ensured we received everything we ordered.

42 minutes to get 2 x half chickens. As dry as ash. No meat on the chicken too. Really not what I thought nandos was. Bitterly disappointed. Avoid avoid avoid.

The service was lovely and food was great. Especially Jack, he was very friendly and helpful!

Great food and service best nando's ive been too

Really friendly, attentive and happy team which in turn created a relaxed and friendly atmosphere. Thank you for a relaxing evening!

I’m sorry but you can’t still exist ! You choose for the customer what they don’t want and what you have ! Not recommended at all ! Sorry !

The worse Nando’s in east London, tower hamlets! The customer service in the is terrifying, the staff don’t know how to take orders or coordinate. The manger ‘Amman’ supposedly takes on the manger role doesn’t have any clue on management. Food quality is terrible compared to other Nando’s around.

Service is great, the staffs there are friendly and the food is tasty. It's just that the sofa/chair are dirty, like never get cleaned so i have to wipe it myself using wet tissue.

Thank you to Jack for amazing service! A lovely young man who served us tonight.

I am so disappointed . In Whitechapel branch, i went 2 times , each time i found the worst taste of food , i like to mention dryness of grill chicken. I have decided not to go there again.

worst nandos in london 5th May no chicken no wings no rice no corn on cob no ketchup what's the point of staying open dirty cutlery dirty glasses rude staff

Great nando's. Came on a saturday night and got a table immediately. The food came quickly and was tasty. I got a butterfly chicken with macho peas and mac and cheese, and also shared some chips.

If you want your food to come after everyone has finished, come to this Whitechapel Nando’s.

Service was amazing I got served by Nazrul he was great

Not sure what has happened to this branch but it has gone really downhill. It's no surprise it has so many bad reviews about the service. The Nandos hierarchy should consider giving the management here additional training as clearly the staff don't uphold the Nandos reputation. The restaurant was practically empty (as you can see in the pictures), yet it took me and my family over 20 mins to be seated, yet staff were congregated in the kitchen chatting away. When we asked the waitress why it took so long to be seated, she said they were busy cleaning - yet the place was empty. Food wasn't as nice as other branches.

The staff were so friendly and so attentive! They seemed to really enjoy working there. Such a nice branch of Nando's.

Today, as a family we were really disappointed at the service, the food and hygiene level. All the cutlery was very dirty and the Glasses, you can see a lipstick mark. The chicken was dry and didn't have any flavour. We ordered dessert it came after waiting 40mins. We told the waitress the spoon are dirty she came back with fork. Never going back and if anyone still decides to go, please check all your glasses and cutlery are clean!

I went to take an order for Deliveroo and the manager named Maria rudely told me out without looking at my order number. I said it was cold outside and I asked she if i could wait, but she started shouting "Get Out" insistently. Then, even though the order was ready, he put it in the cupboard and made me wait outside in the cold for about 10 more minutes. Other riders waiting at that time said that Maria was a racist and treated everyone like that. The company must be monitoring this employee, otherwise she is a really big problem. If she does not want to live in a civilized country, she should not show it like this. 24.04.2024 20:15

A great place to dine out with friends and family. Chicken is no longer charred which makes it look under cooked. Love the idea that you can order and pay from your table using the qr code on the table.