Nando's in Tower Hamlets

I recently visited this Nando’s and was truly impressed by the customer service of one of the staff members. From the moment I walked in his attentiveness and polite demeanour was evident. When I inquired about an item not on the menu he made every effort to accommodate my needs despite the busy rush. His genuine willingness to help and cheerful attitude truly stood out, and he is a true asset to the team! Big shout out to Sheikh

Thank you, Sheikh. My 5 stars are for you, sir. I've been here about 4 or 5 times recently and each time, Sheikh's service has been literally above and beyond. Thank you for making such an effort to make our experience amazing. Sheikh gives his all every single time and I am very grateful for his hard work. Thank you again Sheikh and the whole Mile End crew!

Great food as usual. We were a group with children and the staff were very accommodating. Nothing was too much trouble.

Thank you, Olivia, for your help. You are a staff; keep it up.

Lovely staff sheikh in particular was very helpful and friendly when we came for dinner

I came in with my family and it is always so good to be in such relaxed environment, Team well engaged and look after us brilliantly

SHAY has very good customer service. Goes above and beyond and made sure that I have everything that I need. His customer service is why we always come back. He deserves recognition for his customer service.

Waiting 1hr for food then said another 30min then refund my money what a joke

Always dirty rude staff food not good

Portions for sides with the full chicken are pitiful. Broccoli was overcooked.

Nando's Mile End is a fantastic spot for delicious peri-peri chicken. The staff are exceptionally friendly and attentive, making every visit a pleasant experience. The food is amazing, with a range of flavorful options to suit all spice levels. An added bonus is the 20% NHS discount available when showing your ID, making it even more appealing. The restaurant also has a convenient wash basin for guests to wash their hands, adding to the overall clean and comfortable atmosphere. Whether you're dining in or taking out, Nando's Mile End is a top choice for a satisfying meal.

The decor and vibe of this establishment was great. It felt luxury had a good time SID was amazing great customer service. Thank you

The best chicken I've had from a Nando's in a long time

Food was great but guy who dealt with us (9 customers so big bill) was rude.

Walked in wasn’t acknowledged by anyone and had to stand near the til for someone to come over and take my order. Wasn’t asked how my meal was while I was eating and still wasn’t acknowledged by anyone throughout my whole visit. Just walked out after finishing my full platter which I had to myself. Thanks for taking payment 🫡🤝👍🏽

Delicious food for everyone. Nice treat and good services.

Went in today and was serviced by a very hospitable man named Sheikh. Was welcoming, quick and very polite

They made a mistake and forgot our order but was quickly to make up for it as well. Polite customer service

Danny and his team were great as per! Made the dining experience great just like the food. Saka sauce

Great Nando's! Quick service and great food.

First time coming to the UK from Australia and had to try the famous UK Nando’s. This place ticked all the boxes, the food was so nice and fresh and the service impeccable!

Always love to see Abu Nasser. Top notch service and friendly service by him!

2nd time I've been here and great food and service. A customer was taking too long to order so the staff opened another till for me as I was waiting for a little while. So I was happy about that. Food came super quick! And was tasty as always! Thanks Nandos

Very good service, good and atmosphere. Great manager, he’s sooo nice. Very clean and beautiful pictures. Would definitely come again!

Such a shame such a nicely designed restaurant but it was under staffed and food came cold it was sitting out for so long, no forks when we did get forks they were dirty.

Sid was such a helpful member of staff, ensured that everything was fine and provided us excellent service👍

Sid was very hospitable and made sure to make us feel very welcome. Will be sure to come back again!

Table 3 , enjoyed the food , amazing customer service , always recommend it

One of the halal nandos in the area, always great food. I can't comment on service as there was nothing wrong with our food that required service, and the staff members were friendly as you'd expect. Love the ice cream!!

Great service by the guys here despite a very hot day with lots of customers (Sunday 2nd June). they cautioned us about the long wait time but it was completely fine and we didn’t wait long for our food. Fino pitta was definitely worth a try with new wild herb marinara. Thanks Mike End nandos team.

Went today got served by Sheikh. Makes the visit amazing everytime. Feeling appreciated.

Very poor service! Took my family there and was waiting for ages to be served. Food came out cold and lacking flavour!

Nice place with good food taste

This spot is perfect for casual dinning. Nassim did a wonderful job as host; the food was superb and I can’t wait to return.

came here to grab some lunch during uni. this place is consistently good. meal was 10/10 and so was the service, honourable mention being andrea! she was a star, took care of me and my friends and met all our requests.

visited for lunch the other day. the staff were absolutely fantastic - super friendly and attentive throughout our meal. The place itself was clean and had a great ambiance with its stylish decor. As for the food, it was delicious as always; Nando’s never disappoints! One thing I wish they'd consider is selling their famous Vusa sauce at the restaurant. I find myself asking about it every time I visit, and I know I'm not the only one who'd love to take some home.

Lovely,food tasted awesome and amazing,and the que wasn't long unlike Beckton’s Nandos. 🤩🍗

It's nice but you bees to wait a little

Went yesterday at evening at Nando’s Mile End fully disappointed their service and food quality too low .

Food and service a bit disappointed tonight, not kids menu and crayons available.

sajida was lovely, very hard worker. customer service was amazing!

Old oil chips. Cold food, leaking delivery.

The manager in the green t shirt male white man is very rude and he scared me again from Mile End Nando’s I would’ve punched on his face but it’s Ramadan

Huge thank you to Syed who was busy handling a busy restaurant last night and was really kind as we waited for a free table. Without asking, he gave us chairs to sit on, provided my friend and others who were waiting with dates to break their fast for Iftar, and was just generally really friendly with a lot of composure despite the constant influx of customers coming in and asking to be seated while the restaurant was full. It was obviously a very stressful time to be working yet Syed did an outstanding job at making us comfortable as we waited, and even began to write a list of phone numbers for others that were waiting so that they could leave and be called when a free table popped up. Syed was super friendly throughout our entire meal including as we left. Huge respect as it helped make our evening a good one :) Food, of course, as delicious as always and arrived swiftly.

Good food. Consistent with Nandos standards. Good service given how busy nandos gets! Atmosphere could be better

It's Nandos... Staff were really nice and chicken cooked well.

Highly recommend, friendly and helpful service, delicious chicken

I feel the food here was once upon a time quite nice, flavoursome and tasty. My recent experience proved the complete opposite. The chicken lost its moisture and was rather dry. The wings seemed to have shrunken and were not very filling, they certainly were grilled more than preference as it had more grill flavour than hot spice on there. This is a nice branch and most of the time has spaces available without the long waits so will give them another chance and hoping the chicken tastes more soft and like chicken!

Bel posto vicino alle fermate degli autobus dall'aeroporto. Cibo buono e servizio veloce e accogliente. Un grazie a Abdullah che mi ha trattato come a casa. Ci tornerò

Fantastic Service given by Sheikh. Food came on time and was delicious with a nice atmosphere. Will come again!

my favourite part of this place is the frozen yoghurt for sure!

Walking in was immediately greeted by Omar who was our host for the evening. Very cooperative and excellent hosting form him. Would recommend

Didn’t get my post Nando’s meal survey like I usually do but today (like always when he’s there) Sheikh went above and beyond to provide us with the best customer service. A smile is brought to my face when I realise he’s working and able to look after our service and have great conversation with.

I requested some colourings from the gentleman but received only the paper as the worker thought I was joking but I indeed was not because I wanted to colour

Great Service and Hospitality by Mr Sheikh.

Thank you Daniel (Store manager ) for dry chicken. Best to avoid this Nando’s drive five minutes to Stratford Nando’s Your experience along with the food would be five stars

It's halal. But not enough stuff so the service was late.

This is the best Nando's I've been to. I'm a regular here and I'm never disappointed. We were served by Sheikh today and I can honestly say that his service is amazing. He goes above and beyond and treats his customers like they're eating at a fine dining establishment. He needs to be promoted to manager.

Abdullah H cleaned a whole table literally so we could sit in the booth. He served food super quickly and other staff are so friendly and helpful.

Thank you Abdullah for your amazing service. Both me and my friend enjoyed how attentive and helpful you was. Thank you for making our dining experience wonderful! -Lily & Nove x

One of the staff members was clearly very sick with a cold. Staff should be able/made to take paid leave if they’re unwell. Particularly as this is a food establishment

The quality of rice was a bit low than other Nando’s in the Yorkshire region.

Excellent food, the chicken is nice and charred from the grill and the peri peri sauce is the best of its kind. My only critique is my frustration with payment method. You order online with a QR code and my payment was declined 5+ times. A worker told me this was a rather common error for transaction mistake.

No heating. Freezing in there. Food was good but cooled faster than we could eat it (while wearing our coats).

Best Nando’s everrr & service was amazing!! 10/10

My first Nando experience ever and the waitress was an absolute darling guiding me through the menu and offering top-notch service. The location looks airy, clean and resembles nothing of a low-cost fast food chain. Highly recommended

Tasty tasty food, amazing service too with staff members really helpful. Want to give a special mention to Sheikh who went above and beyond with his service.

5 stars for sheikh his service is amazing please give him a pay rise

Nando's has always been a go-to for me, either at Stratford or Mile End. The staff is super nice, kind and helpful. We tried the VUSA sauce today which was banging!

Fast service, was served by Abdullah quite a few times now and honestly he’s amazing. Thank you so much for the good service. Will be back again🙌🏻

Best nandos branch I have ever been to. Amazing service from all the staff, especially Sheik who is very friendly and helpful every time I come to nandos. Great experience overall and as always great food

This is the best nandos I have ever been to. Amazing staff especially Sheik who is extremely friendly and helpful whenever I come to this Nandos. Overall a great experience and great food

I had a really good time thanks to Sheik. I was welcome with a lovely smile, he was very nice and always checked up on us made the service better. The food was good too. Thank you Sheik !

Danny and another staff member and the team helped me out with my order that hasn't come through for about 10-15mins but was reassured and said we'll get it as soon as possible which he did, the food was great staff members was kind customer service 10* and enjoyed my first time in nandos and got a extra free drink on the house which was the best.

Food was great and fresh. Staff were friendly, the host Abdullah was particularly great!

Just a nandos, never bad, never the best, but always worth it

The food was cold and looked horrific, one of the staff was a bit rude and the peri peri potato chips was greeny suggesting that it's old

Lovely food, service is exceptional, the waiter Abdullah was very hospitable and service was top notch

an absolute gem. stumbled upon this place whilst walking around east london and had the absolute best meal of my life. i ordered one of everything, as it all looked so good, and not a single dish disappointed. by the end i was near fit to burst - a bit like that fat man in the meaning life, if you’ll all recall that infamous scene. still, i plowed ahead and ate the whole menu. by the end a crowd had gathered and was chanting my name and throwing money at my feet and women were literally proposing to me. beautiful women too, no uggos. can’t believe more people don’t know about this place - a real hidden gem of mile end. will absolutely be back.

Danny Waiter or manager is very rude taking to much advantage of his position not nice to customers and being very rude to delivery drivers so rude and aggressive

Ordered chicken in pitta with pineapple and there was no damn pineapple in it! They charged for it though. CHECK YOUR FOOD BEFORE YOU LEAVE....thieves

Management must address the consistent decline in the quality of the food at this restaurant. The chicken thighs are rubbery and under cooked, not lovely and crunchy like they used to be. The fries are old and soft. I would encourage franchise management to give this store a proper shake up and quality check all of the food produced until things improve.

Why mile end nandos take away service is so poor, always have one or two missing items on delivaroo orders ..im so fed up and frustrated with ther services ..will not try mile end Nandos again ..

Great service .. Thanks to Abdullah who packed my takeaway. I dined in with my family earlier today..

I was in the shop and it was packed and crowded and a bad atmosphere as a whole. To add on they FORGOT MY SECOND BUN. I ordered a sunset burger and no chutney and they forgot my bun? How do you forget a bun in a burger? It’s actually disgraceful because now I’m eating patty with a side of bread.

We are carrying out a refurbished project

Great staff, we now know the staff well including the manager Arman. Very accommodating and always attentive no matter how busy they are. We have been there many times with lovely experiences and thought it would be sensible to write a good review. Lots of choice that is great. Even better value if you have an NHS email on the app. The chain 1 mile down the road could learn a lot from this branch.

That was the worst Nando's experience ever! Staff had absolutely no attention to the customers! No one was clearing the tables, not packing the food to take away even after requesting. It was an absolute Bazaar environment! Very disappointed! Visited this branch after 4years!

They are closing 20 minutes before closing time, website is saying they close at 22pm and they refused to do take away order from me.

The people here got my order wrong. I asked adesh for hot wings TWICE yet he decided to put plain. The drinks machine isnt workinh as i put down diet coke and recieved carbonated water. Is this a joke??!! Im not coming back id rather go to a diff nandos. Rubbish!

Chicken was dry, and rice was very bland. Food has definitely been better at other branches. Service was very slow, we waited ages for our food. Staff were not attentive at all and were very slow. Ordered halloumi and didn’t receive the chilli jam, asked for it but waitress didn’t come back to give. We waited then eventually went to ask and she said we did not add to order but she could’ve told us earlier instead of us waiting for nothing!

Really enjoyed the food and the waiter named sheikh was really helpful. Even reminded me of a shopping bag I left. Amazing service.

This is the best Nando's branch I've been to. All of my food was cooked to perfection 😄 The sweet potato wedges were crispy on the outside and soft on the inside. My chicken was succulent and the macho peas was delicious and flavorful. Everything was piping hot. My Mum appreciated this meal after her fasted, ultrasound appointment. And our server, Abdullah was attentive and polite.

Tasty food. Didn't take too long. Really nice guy called Amran who helped me out. I didn't have cash but I wanted to tip

Great food and attentive service from our waitress andreea

Service 7/10 Cleanliness 6/10 Food 10/10 Ordered butterfly chicken (hot) and salad. A few of the sauce lids came off as my friend poured sauce on his meal. Staff stated they’ve ordered new ones and waiting but no apologies or asked if we’d like replacement chips etc as it was covered in sauce 😅

30min wait I am sorry.. absolutely messy in there, dont get how they can let chavs to eat their kfc inside the restaurant leaving a mess. Questionable why am I supposed to pay for drink if everyone can walk in and use it for free without being told off

Good place sad NHS discount is capped at £4

Historically, 2 years back I reviewed this place 3* but I just went there on Friday evening and Danny (I think he is the manager) is amazing! Food, time and hospitality was faultless. I went with my brother sister and aunt and they loved it too. If there was ever a degree in customer service written and led by Danny I would sign up within the minute. My chosen Nando's from now on. From, Your local Drug Dealer ;) #rubberbandman P.S. please forgive my awful banter "DDan"

Sheki provided excellent services, made me feel really welcomed and that I was at home eating my mums cooking