Subway in Torbay

Update on this area (Sept 24)-Staff changes have improved the experience. There's self service machines but don't use them as always seems rude to the staff member and they are in front of the service area which always seems a little odd but they are there if needed. Some seating areas inside and out. Generally a more positive experience than previously where there were foreign workers who would talk in there own language and not interact with customers but these workers have not been seen for some time.

we asked for no Mayo In the honey oat footlong as my partner is allergic to Mayo and they put Mayo in all the sandwiches which I'm not really happy about

Good quality, nicely wrapped and packaged. Tasty and enjoyable. Friendly delivery driver. Will order again. Thank you for extra cookie freebie.

All the food was cold , bread was rock solid

no phone number to call store and ask and delivery time kept getting later and later not moving

Took over an hour to be delivered

Need more staff. Tried to order online or on screen, but it automatically added a bag charge. Wait too long. Not lone member of staff's fault

my subways were not toasted and I asked them to be toasted and they are cold I want my money back

Terrible Service. waited over 2 hours for order. restaurant phone number doesn't exist. food freezing cold!

These sandwiches were freezing because they put the ice cold drinks on top of our food and it caused the sandwhich to go quite stale and funny tasting. Not to mention the ham footlong tasted incredibly salty and the Tikka footlong was given the wrong crisps and cookie. Unacceptable.

ordered a footlong meal and they sent a 6 inch meal.. not happy

No onion dip with the footlong dipper-this is dry and not enjoyable without any dip. The drink had been placed across the hot food making them all soggy and cold.The 2 footlong churros were also cold.Expensive meal to get wrong.

Whilst the guy seemed to be quite nice, the service was quite slow. It took around 30 minutes to make five sandwiches; multitasking seemed to be an issue, toast each sandwich, then do the veggies (instead of toasting one while doing the veggies on another)

Always get my sandwich/order spot on which arrives hot and on time with delivery updates in the app, I always get great service when in store in person and even when they're very busy, the store appears clean and well run with friendly and helpful staff.

Waited over an hour and 20 minutes food is freezing cold absolutely disgusting after I paid 41 pounds and then to top it off the driver rang my door bell and left the food on the doorstep so when I got there he was already in his car absolute so I expect a refund for everything

Food was cold and when I try contact restaurant it was wrong number. Do not order from there. Disgusting!!!!

Can’t ring restaurant as number doesn’t exist so if your orders wrong like mine nothing you can do. Very bad

Awful, awful self service system, which has walk-in customer queuing behind Just eat orders etc. This shop is so small the system is totally unnecessary. You select all the options you want to be then asked again….. think again subway, you are costing your frichansee money!

App order “cancelled” twice but money still taken out and man behind the till offered no help. Asked for sandwich cold and yet it was toasted and only one caramel for multiple churros. Terrible experience :(

Everytime I order toasted it comes untoasted, think this is a problem from just eat

Absolutely fab service from the member of staff on shift. I was disappointed to see that he was lone trading at night and he had to deal with 3 aggressive customers just while we were there! The food was consistent with other Subways I have been to.

Sandwich wasn’t toasted even though I requested it which meant everything was cold, especially because the bottled water was placed in the same bag as the sandwich.

Cody is an asset to this subway as he is providing an excellent service. One of the happiest, friendliest and knowledgeable person I met in whole subway company. Thanks Cody.

stuff missing from my paid order

Absolutely appalling Ordered 3 footlongs, two of which were part of a meal, one being philly steak, one being meatball and the other a hunters chicken. What we got was three footlongs 2 being philly steak and one meatball, all untoasted, all covered in the hottest sauce which we didn't order making it inedible to us they also didn't include any of our sides and instead gave us one box of rock hard Chipotle cheese bites which almost caused me to chip a tooth. All in all half the order was missing and not a single item right. Went hungry and 60 quid wasted

Cooking instructions not followed, disappointed

Perfect sub, made to perfection

They kept adding minutes on top of minutes oast the expected tome

Disappointed! Ruined my mood to be honest , got delivered the wrong items phone number not working , I am literally stuck with subs that we wouldn’t eat ! Waste of money

got a foot long instead of a six inch but they got one of the sides wrong

after two hours many delivery come is not good

Food cold and missing half the items

fantastic service thank you so much

Was 2 hours late cold and horrible

Crinkle potatoes not even cooked

No cheese and I payed for double

Exactly what I ordered and came quicker then expected on a Friday night xx

one food item missing and all cold

Rick hard bread couldn’t even bite

New kiosks are useless...don't scan the app. And then then using the app itself is useless. Then you have to wait for your order....where as the original model meant your order was there as you paid. Completely backwards.

food was stone cold and took far too long

Ordered earlier to get my food at 3pm. The order was late for 40min. Awful

Our rolls are hard. In the one sandwich has way to much ketchup took much longer than it said very disappointed

Order was an hour and a half late!! Food was cold and soggy. Phone number for restaurant doesn’t even work so we couldn’t see what was going on with our food. Absolutely disgusting behaviour won’t be using Just eat again

Put so much red sauce I don’t like red sauce

Food cold, ordered two orange tangos and got juice ????

How about u check people with allergies etc can actually ring the store as number is not in use

Got a packet of Doritos instead of nachos

Put wedges instead of my cheesy bites.

Food was cold and bread was stale. Took over an hour to get to my house when the store is around the corner. Not good won’t order again.

Was horrible and half my order didn’t come

My partner and I decided to grab a subway for lunch from here as we have many times before, unfortunately this store has decided to introduce tablets for you to order your food on instead of ordering from an actual person. Seems easy enough but these tablets just do not work properly, my partner tried to order our food three times and it didn’t work, he finally managed to order some food and payed with my card but the tablet said it declined. I checked my bank and it had come out so we asked for either our food or a refund, the staff said we couldn’t take our food as the payment will “bounce back” into my account. The money has now left my account so I now have to drive all the way back to the store to try and get my money back. Very stressful why fix something that isn’t broken, will avoid this place now.

delivery time changed 3 times, food arrived freezing cold when it was meant to be toasted. refund requested

I have eaten in this subway branch for several years and sadly, over the past one year, it has gone rapidly downhill. When I started coming here the staff were mostly friendly, the subs made with ambition and the vegetables were fresh. At my last visit today I have been given the wrong bread (instead of my honey & oat I have received a plain white bread), the staff did not know the sandwich I ordered off the regular menu, barely any veg on the sandwich, cheese slices got thrown instead of placed on my partners sandwich, no hair nets or beard nets and we have not really got spoken to through the whole order progress. We have eaten two bites of our sandwiches and felt the need to throw those away, even after half an hour we still got a weird aftertaste. I used to love subway, but will not come back

it was so good and good service thankyou!

cold food wrong items and stale nachos

missing meatballs missing sauce and missing jalapeños

Missing the sauce and missing a couple of the ingredients but v fast delivery and tracking was good

Food came late and cold, the tracker was completely out of time and repeatedly lost signal.

Terrible didn’t come toasted and had no cheese on both

Food was cold and the drink was fizzed up

Well after a long day I really felt like having a treat, after all it’s nearly Xmas! Well a meal deal and few cheeky sides ordered extra I popped open a glass of fizzy and awaited my banquet in eager anticipation, well the seconds turned to minutes but lo and behold my paper packet of delights has arrived! I opened the bag of delights to uncover my sides but my meal I had ordered, the start act nonetheless, was absent, broken, dejected, I resigned myself to the dark failure I am, and as we speak

I said no jalepeonos and they put them in

Well my chrips was missing in my order

Food cold and ice cream melted. Threw it away. Last time I order from this subway in Victoria street, torquay.

I ordered a meal deal and only got the sub and cookie missing drink and crisps

The most awful meal I’ve ever received from an app - the wrap looked like it was thrown together and scrunched into a ball - not enough filling, just the biggest waste of money I’ve ever spent. Took pictures but can’t find a place to upload.

Food was 20 minutes late, cold, and didn't include the correct items within (no sauce, onions, crispy onions).

Sent the wrong sandwich fillings

Absolutely awful. Meatball sub freezing. Ham sub missing lettuce and tomatoes. Didnt recieve two lots of nachos. My pizza melt thing isnt even what is advertised !

Changed delivery time 3 times. Driver at restaurant for half hour, sandwichs are both stone cold. Refund requested. Absolutely unimpressed. Total rip off. Not happy at all

The delivery didn't take too long, but the food was cold & one of the items was incorrect.

Missing sandwich is unexpectedly

Awful please don't try to treat yourself you'll just waste your money and feel cheated. Items missing and all awfully and incorrectly made. So upset.

Food as ordered arrived quickly. Thanks!

Good was good. Missing items though.

Delivery was good. And the driver was polite. Would definitely order from here again

Has the food ready straight away was put together amazingly and tasted amazing definitely worth it

Most of the order was missing. Both drinks, crisps or cookies didn’t arrive at all. Contact number for the subway didn’t work either. Shambles.

Perfectly cooked by the cheef, tastes delicious treat, perfect delivery thank you

Missing cookie and crisp and food was cold I'm unhappy with my order and expected a refund

The driver just marked as delivered wheh he didn’t come nowhere near my house! He was on my street at 8.01pm, 26 mins later he still can’t find me and has now just given up and marked as delivered!!!

Wrong drink, no cookies or sauces

Came on bike, very good service. Food warm. Happy customers!

I walked in and I didn't even get an hello. Theni had to repeat my order three times. I asked for it as a meal and they only gave me a crisps and a sandwich. No drink. Won't go there again

Came in here a few days ago.. Food wasn't that bad.. Better than the subway in paignton.. Will definitely visit again...

The delivery driver was very nice and polite. Thank you.

Ordered for delivery with Uber eats, took nearly an hour (we weren’t too far from the restaurant) and when it arrived 2 items were missing from the order which was obviously annoying, food was okay but could’ve been better and was slightly cold. Wouldn’t recommend ordering delivery with this subway.

The bread was stale and hard as a brick on the bottom.

Food freezing, missing drink, missing cookie, no sauces

Subway completely underrated great food fantastic service

None of our food is hot even though we asked for toasted sandwiches. Also the nachos were with salted doritos when I requested cheese doritos and were not toasted and no cheese which its supposed to come with. This is the second time we've ordered on a Tuesday and the foods not been toasted like it should be, never have these issues during the day.

I am vegetarian and was sent a meat sandwich instead and very nearly didn’t realise. The store contact details are not correct so when I tried to phone them to correct it, it said the number doesn’t exist so I was unable to get a replacement

Ordered meal deal for 2 - tuned up missing an entire sub and the bottle of drink. Still trying to get refund for it 👎🏼👎🏼👎🏼

Craig was very kind and friendly.

Walked in with a rude atmosphere, Manager jake was very rude , the subs where falling apart , the bread was sliced wrong to the part that all the maintenance inside was all over the paper wrapper , when questioned if I could have a cup with some tap water , he replied with we don’t do it even though we had seen a whole stack of cups and also had given to previous customers, when also asking what salad I would like to have in the sub he said you are limited to 2 salads witch is not the case , I was very unhappy With the service and the food , manager also dropped equipment on the floor such as tongs and the toaster tray and carried on using it for my and other customers orders , witch is agin very unprofessional .

All the food was cold the sauce has come out of the containers and the cold drinks where squashing all the food flat.

I ordered 2 salads, meatballs, 3 cookies and a dip. What I received was a handful of salad items, without lettuce, and a lump of meat on each one. No dip, no cookies and no meatballs. With a scrap of paper saying "No lettuce. Sorry". They didn't try to contact me, despite having my number available. At £6.29 per salad you'd believe that they would substitute the lettuce for other salad items I had ordered for the salad, but they did not do that so the salad was simply a thin layer in one corner of the boxes. And to top it all off the delivery driver was very loud WHILE telling me that he read my message requesting a quiet delivery.

Food was great. Shame that despite stood waiting there they made a decision to not make one of the items because they ran out of wraps rather than ask if I wanted something else

Order marked as delivered but never turned up! Absolute shambles.