Mcdonald's Restaurants in Torbay - Phone Number, Reservations, Reviews

Ordered large quarter pounder meal, got small fries and no gherkins on any burgers, the best bit! Photos to prove it! Mentioned the situation to the manager, Matty and he said "we'll sort it out next time " There won't be a next time Sir. No salt or pepper either. Poor.

They haven't got a clue in there. Lost our order and refused a refund. Terrible customer service too, avoid this branch....

Ordered through electronic system for specific grill and breakie receipt didn’t print, server says “ok let me check” “your order is 33” I wait. Order 33 is called! That’s not my order and different customer takes it. “Server says your order must be #32” ok! I see my toffee coffee has been made straight away and the cream is now melted and the coffe half cold. “Order #33 please” says the server? She calls three times I said should be order 32 you’ve sent #33 two customers ago? We clarified the order and says in very negative tone “nope #33 your order” so?!? Is that my number or order, by this time the order and food have been malled, and is pretty cold! I leave with the coffee going in the bin and half the order follows it as is now stone cold. Never again. Shocking service and attitudes from the staff there.

Food delivered from this store is always cold and we rarely get what we ordered.

Avoid! Cold food, slow as snails staff, and druggies coming in and out.

Restaurant really not very clean

Extremely rude staff barking orders out with absolutely no interaction after a blank stare when kindly thanked. Food taken away to discover a rather long and greasy hair wrapped entirely around my egg within the centre of a breakfast wrap. Rude staff and poor hygiene from what I can ascertain. Avoid like the plague unless you are desperate

You get what you ask for quickly and convenient

So we must have visited at the wrong time. This place never been an actual 'fast' food. You always wait and wait. This time it was not just that. I don't expect miracles on Sunday from the young staff, but this visit made me not wanting to go back there. Overflowed bins were just emptied by one guy that could use a helping hand, things didn't go well, rubbish went everywhere in the middle of the floor and none other staff came to help. Those working behind the counter were moving slowly, there was more and more people waiting to collect their orders and nothing seemed to happen expect of ready burgers and drinks piling up at the front. My son's milkshake was melted and in watery state by the time we got our order. No napkins in dispensers. No music in the background. Also another disappointment was thin burgers now served by McDonald's... Just why? Big Mac is not a big Mac no more. McDonald's isn't McDonald's anymore.

The most scrumptious burger that I had. Big Mac always my ultimate favourite

So annoyed amongst my order my big Mac was missing and what adds to the annoyance is that I had to phone several times before I got an answer. I was given a number to phone where I was told that I would be given money back for the " Big Mac" element of the meal which was £2.29 and I have to wait up to 15 days for it,not good enough as chips and a cup of lemonade doesn't constitute much of a meal. At the very least the cost of the meal should have been refunded. Judging by the feedback this wasn't the first time this has happened.

Very good service nice clean place staff very friendly

Wanted to take my daughter here for a quick bite. Never again. Total shambles, as my order was being taken the girl serving was trying to listen to another customer as I’m trying to order I kept having to repeat order and they still got it wrong, food was cold order not complete it was like they’re not used to customers.

Lady at the counter was so sweet gave us extra caramel for our outfits being great! But we were missing our nuggets. But the staff were so sweet 💞

the toilets was shut at a lunchtime

The self service machine didn't print out receipt I ordered two burgers big tasty with bacon and double cheeseburger with bacon both were stone cold I thought they cooked food to order don't seem like it

Decent mcdonald's and fast service.

Never been able to get a full order from this place

Have ordered a few times as a treat and every single time there's been items missing, ranging from fries, to burgers, to entire box of chicken nuggets on this occasion, I'm not sure how difficult it is to read a list of items and then place them in a bag but I guess you can never underestimate the predictability of stupidity avoid if you actually want to eat what you ordered.

never had a problem with dine in, delivery on the other hand cant be forgetting stuff that's printed on the receipt you attached to the bags yourself

Would like to say thank you to sonny for helping with my uber delivery issue! Your a star

This is McDonald's what more is there to say. American capitalist imperialism at it worst

Everything was excellent apart from a dog was in the diner and there were at least 2 people drinking alcohol on the premises it was a shame because it is very clean and staff were very friendly

Staff were more interested in just eat than the customer's that were in the restaurant three times had to ask for my order 15 minute's later asked to sit down they would bring to me they brought it it was cold so I took it back got my money back call thereselfs fast food a 🐌 could have done it quicker

Food was cold. Indian staff member calling numbers was very rude. Multiple people including myself said thank you and he just ignored and walked off. I get it, it was late but manors are free and it's part of your job.

Was OK.. nothing like the picture..filled a hole..just

Got my order wrong. But service was quick.

Only writing to actually show up a member of staff who works at Mcdonalds in Union Street, who is a Crew Member. This one staff member isn't to be trusted due to involvement in a stalking and harassment incident involving sensitive and personal images of the person, and informing the other member of all recent information of the person being stalked/harassed. If Mcdonalds would want to respond to this I will reveal which member of staff. You're welcome.

I never go macdonalds just drove past. Dogs dirt for morons

Not a children friend environment at all when you have rebel teenagers and challenging customers shouting and coursing around. Organisation needs a lot of work, food wise having teenagers working with hands without gloves (infection control would be very happy to see such a thing)…

Food was fine. Worried about being stabbed every bite by some maniac tho

Appalling!!! Staff should be comedians!!! Cold food. Just nooo

Filet o fish always takes ages. Otherwise food is as you'd expect.

Slow on getting our meal sorted out, then there where items missing, manager was really apologetic and sorted it straight away

Food cooked and presented good , Friendly atmosphere ,clean.

This must be the 8th time the order is wrong for a delivery (which took over an hour), its the last time I use mcdonalds, twice it hasn't even been delivered. What does get delivered is cold. I can't even make a call to get my money back, I swear that's either theft or fraud.

We were served by Celia who was very friendly. She checked our receipt when she saw us waiting and got our food. She made sure that we had enough ketchup and was wonderful with my autistic daughter, who is non verbal. She encouraged her to peel the peel to win and when my daughter hadn't won anything and was disappointed, Celia went and found some peel to win tokens for her. It was a wonderful experience. We don't visit McDonald's often but occasions like this make me want to make it a regular thing. It set us up for a great day. Thank you Celia!

The McDonalds food is very bad not good not healthy if you want to be fat eat from McDonalds

Was on holiday in Torquay and fancied a Mc, food was nicely done, hot and centred on the tray, rather than hanging half off it. Took a little while, but they were showing some new guys the ropes, so all good. Atmosphere was good, place was clean and tidy and any left over food was quickly removed.

Quite a few undesirables frequent this establishment.

Good food, Great system going here to get customers their food fairly quickly, Correct order and piping hot food, and carol who works on the floor was very helpful with giving us help on the ordering machine system. Shame McDonalds aren't run like this where we live, our local Md's are rubbish :(

As sometimes happens food is not always pipping hot but who doesn't love a macdonalds

Brilliant service for take away or eating in. Normally quick & correct order

This McDonald's can either be brilliant or in some cases just not good enough

Same as every Mc donalds, but at least this one did milkshakes 😊

My plate felt : my coke went on the coke was on the ground and a sir came right after to clean it and he re-order one. So kind full !!

Lovely food fast service. Toilet Facilities are a joke. You have to have a receipt with a number that you have to put the code in to open the toilet door. That for up stairs. There was no receipts available on the touch screens. So we had to use the disable toilets.

Quite clean, standard McDonald’s feeling really.

Quite dirty but it was very busy .food nice. Service was good. Not much more I can say really.

It wasn't too rough in the area but the staff and McDonald's were very helpful very calm.

Fantastic Customer Service; I was compensated with 2 Chocolate Brownies (Think Xtra Fries As Well 🤔😁) for what was really a minor inconvenience to me I must say 👍🏼😀 Thank You Very Much Guys 👍🏼

I'm assuming you don't come here for the food or ambience. But if its value, consistency and a safe bet, then this is 5 stars.

Its McDonalds, you know what you get

I got the bacon chicken salad then in 4 hours I was sick I think it’s because of the chicken or bacon wasn’t cooked properly. I won’t be returning as don’t trust McDonald’s anymore

Service and food were fine. Standard McDonald’s. The store was looking a bit unkept. The main problem as mentioned in other reviews is the situation with drunks and beggars very apparent even in the middle of the day. It’s a shame as it made us feel uncomfortable.

Good table service, the team member was cheerful and helpful.

Absolutely disgusting staff, rude on the phone to me when I called up and complained as they missed half our order and couldn't care less about the customers just the money.

It's mcdonalds great for something quick

Well looked after from a friendly face to a happy staff member checking you are happy with your order on the way out

The beer was not to my taste. Clean and tidy and friendly, professional staff.

Overall the place isn’t bad, the staff haven’t a clue what’s going on, they have security but they are just sat in the corner out the way not worrying about any of the youngsters coming in loud and making diners uncomfortable. Overall the food is what you expect from a typical McDonald’s

Absolute Joke waited 30 mins for 2 happy meals, Staff completely incompetent, Use the drive through in the future!

Staff were lovely, frappe machine wasn't working

First thing you notice is homeless people hanging around then people tanked up on lager people dossing upstairs using the plug sockets for there mobile phones what takes all the time up is deliveroo all the drivers come into the restaurant and put there bags allover the tables bit unfair when you have paying customers inside the restaurant they seem too prioritise deliveroo the management have got a lot of work too do on this restaurant a bit of a shocker 🙄

Avoid at all costs no service or management. No food, then you’ll pay again 😂 call to complain get laughed at. Ask for your food to actually be delivered..then think again, we will be taking this horrible experience further.

Gave one star just to be able to leave the review. Terrible customer service. Food was cold. Slow service. Would not recommend.

Can't remember the last time I actually got a hot burger...always warm to cold...only thing that let's it down...

Our order was given to someone else so we waited ages, then we were given the hot drinks that had been sat going cold.. Hot Chocolate was watery. Not good. Children were totally fed up .

Breakfast is always good. Don't ever go in for anything else. Most of the staff are great

Very busy no clearing of tables bit alarming got security in day time also receipt machine not working so had no code number for toilet not really impressed

Order to eat in waiting 15 minutes had to go up and asked where my meal was to be told it was waiting to be take away so had to change chips and coffee because it was not very warm this is not the first time this has happened

Always good for a quick treat for children and big kids too 😁

Ordered via McDonald’s app and delivered by Uber. Missing a Big Mac burger and a hot chocolate. Uber won’t refund due to too many refund requests (all due to mistakes by this store!) and can’t get thru on the phone. Let’s hope the other McDonald’s at Hele Road is back open soon as I certainly will never use this one again

Food same as any McDonald's, restaurant could do with a good clean

Always a good sit down for food.

Please do Oat milk for tea! If spoons can do it in sachets so can you!

Schlechtestes McDonald's in meinem Leben.

Can get busy still busy but good staff and very clean.

Not the best service in the world, they seem far more interested in getting just eat drivers put instead of customers already waiting, Food wasn't the best, chicken was very gristle, buns tasted stale and lettuce looked like it was fresh pre Xmas, wasn't the warmest either

Portion size was ridiculously small regarding chips. They missed a portion of chips which was standard with the meal. The place smelt like cigarettes as staff and public were smoking at the door, and it was blowing into the restaurant. It was so quiet in there but they didn't provide food to table service. There were a group of teens doing a few tiktok dances, which cheered up the experience.

The staff are very polite and seem to enjoy there work, however I have took away 1 star due to the cleaness of the toilets. This may not be the staffs fault and possible the person before me. But other then that was a good McDonald's

Food was great aswell as service

It's a McDonald's, does what it says on the tin

The Manager was absolutely rude and there was a Hair found in my fries from my medium big Mac meal, constantly changing staff and full off screaming kids.

Food is fine, service is fine but the amount of antisocial behavior around there is off putting. McDonald's seems to be a hub for it

My Big Mac was perfectly put together. It was a perfect tower, so nothing slid out. I always enjoy the music they play.

We ordered apple pie a few times and always takes a long time

Guy at counter, I dealt with, was fantastic. Food was hot, fresh and tasty. Some yobs shouting at the door and bit messy but otherwise enjoyed my visit.

I dont like the mcdonald food,i think its not clean,so you decide.my kids was eat from this

Went there for a quick burger and a McFlurry with my boy. Its exactly what you expect from McDonald's. We do love there McFlurry though and price for this has always been reasonable. I also have a thing for their milkshakes 😋

Went in at tea time. Ordered Mozzarella sticks, double cheeseburger & chips. Sat & waited & then food arrived. The sticks & chips are hot but the burger stone cold. Took it back stood there 5 mins comes out tepid again. How on earth can you cook 2nd 1 to order then it arrives tepid!! I gave up.

Food is always hotter at this one but I feel for the staff having to deal with the obvious ASB and drug problems in Torquay town centre. It's It's pity the business do not provide a security guard instead of relying on staff to do it.

No straw provided for my soft drink and lock on toilets. Staff member that brought our order needs to rethink his customer service skills

I ordered 6 spicy mc nuggets. And I only got 5!

Chicken burger to hard and cold had to wait over 20 minutes for food to come out Chicken select cold burger arrived no onion as requested

Clean, tidy and great customer service

I ordered a large Big Mac meal drink came in three cups and two lids and half filled up the chips looked like a small

Always very good staff and clean tables.

Nice warn day,no mc flurries available very poor.

No ice-cream (again), no receipts so you can get code for toilet. Uber eats delivery guy lying all over the table next to condiment area, making it hard to get.