Subway in Torbay

My order has not been delivered. I have called the store and they said it was made at 5;15pm it is now 6:50pm and it has not turned up. I want a refund

I had put down wrong address but your delivery driver sorted out the problem and delivered to the correct address. Just want to say a big thank you fantastic service

all my food was cold waiting for a refund

ordered a turkey wrap it says comes with veg and sauce and there wasn’t any

half the ingredients were missing from order.

I had a bad experience with the food. Ordered 2 × foot long chicken Tikka Subway yesterday and it tasted with no feelings. There wasn't any flavour, seems like the chicken was freezed and heated multiple times. I had to buy a dessert from other shop to get away with bad taste from my mouth. Sorry to say I won't order from here any more.

Jason, what a guy, great service and super friendly 😁

Very good, I liked it cause it's food and it's my taste

Jason is the man he'll sort you out with the best sandwich you've ever had

Good took an hour and half to arrive and was cold

Would like description on wrapping to say content ie Tuna, chicken

Tastes amazing absolutely mouth watering

They can’t follow instructions and put the correct extra item that have been payed for in your sub and clearly don’t read the attached notes useless

Delivered super quick. Very tasty

Good was cold and had been squashed by the drinks. They always put the drinks on top but this order was really squashed. Wasn’t enjoyable really.

my food was cold and not nice 😕

the chips were stone cold and the filling was very dry sorry I normally love subways

My food turned up and was just a drink no food

Don't understand the point of ordering food on the app then have to wait 15 mins in the shop to pick it up because the staff won't acknowledge your even there, now food is cold incompetent staff

All the food was cold and unfortunately I had ordered from the hot menu. Churro was tasty though

The driver was a funny guy and luckily rang me I used the wrong address but he was very understanding

i am vegetarian and ordered the plant party. i have received STEAK i am mortified and have no idea how this could have happened as the rest of the sandwich is correct. really upsetting

Ordered food at around 2:40 , the eta or delivery was 3:15-3:30 it is not 4:30 our delivery has arrived and both subs are cold , very disappointed with todays service

waited over an hour and a half for food, bread was rock solid, definitely not fresh and all the food was stone cold. very disappointed

Complete wrong order, nothing I ordered was the right one

Very fast delivery but food was still cold

Didn’t bring my nachos. Instant 1/10

missing half of the filling I paid for double meat and cheese and got none just 1 portion of the meat and 0 cheese

missed out one of the dipping sauces, added a completely different sauce to one of the subs also didn't add crispy onions and didn't even cut either of the subs in half

The guy who serves doesn't know anything, he goes very very very slowly and doesn't change his gloves. It doesn't matter if he's serving sweet or salty. HE DOESN'T CHANGE THEM! It's very disgusting. He also takes the coins with the same gloves.

Awful. You know what to expect with Subway, so you know when it goes wrong. They had no idea what was in the kids pack - they tried to charge for the drink separately and when I asked about the fruit yo-yo, I was told we haven’t got that. End of. Ok, so will you substitute it or what because I’m paying a cost for a sandwich, a drink, and a fruit yo-yo. Clueless. But the sandwich I had was SO badly made!!! It had so much bbq sauce on it, that not only did it turn the bread into dough (it was so soggy with sauce) but as soon as I picked it up, it all leaked out over a white T-shirt which is not permanently stained. There was double the amount of sauce on it that was needed. Staff didn’t know what they were doing, tables looked dirty, clothes ruined. Appalling.

Ordered a chicken tikka sub and was served by a young man in glasses and a beard who was very polite and helpful. Food was pretty nice however the seating area was very dated and old, looks like it needs an update in there.

Wasn’t happy with my order at all it was cold and delivered late and an item was missing

Toasted sub was not crisp and very chewy. Bacon wasn't crispy. Sent normal cheese & onion Crisps rather than baked as requested. Bottle of coke was warm.

for a swadwich to be 45 minutes late is a joke

Was an hour late bag was dropped and food is squished not happy!

Missing the meal deal extras requested a refund!!!

I went to this subway in Torquay Tor Hill, it was 15 minutes of closing time on a Thursday evening. The 2 members of staff (a girl and a boy)that was there was alteady start to put stuff away I ask them if they were still serving they said yes and I apologised as they were clearly getting ready to close. Me and my daughter choosed a white Italian footlong chicken menu just to came to the hotel to find out the bread wasn't fresh even harm still tasted old bread. I believed they served us the breads that they use for demonstration. It's disgusting. They should have said that they didn't have fresh bread as they were closing :(

It was a busy Subway at lunch time. Staff were working hard and had a good attitude considering they're probably only getting minimum wage. Some of the customers were weird or just rude, that part of town is terrible.

Food came cold, I ordered tangy cheese Dorito nachos and just revived a bag of Doritos! £4.09 that cost me

This has to be the fastest order on just eat history, not only was the driver funny he dilverd with a smile and was very kind, the restaurant was very quick to prepare the food and was very yummy 😋🤤.

The bread was appalling and damp, soggy and ruined the sandwich.. and no it wasn’t cause it was a delivery. The paper was dry it was just either underdone bread or something else. Will eat again but won’t get a delivery as you have no recourse to complain… poor. The absolute worst Subway I have ever had

Very dissatisfied bread was toasted to point where it was rock solid. Hardly any lettuce or peppers. Tiny amount of cheese and hardly any sauce. Customer service for collection could of been nicer maybe get staff to smile sometimes. Very disappointed

asked for toasted not cremated bread was so burnt couldn't eat it

ordered it for 7 didn't arrive till 9.05 after saying online they were closed.

One of the cookies were half empty I’ve got a photo

All stuck to the paper unable to separate , shame as normally this subway is spot on , think the bread was damp , which caused this

This is the best Subway in the world. The food is great, the staff are good looking, perfection.

Order wasn’t followed correctly, both subs had no cheese, very disappointed

I did not create the classic BMT with ham and turkey don’t know if there was a error but when I made my order it changed to it, in the basket was BMT with double chocolate & coke drink. I would like a refund on this I phoned to store 6x no answer. I didn’t know when it arrived it would be a different order and not just a technical problem

Ordered a foot long and got a 6 inch

Food arrived hot and on time stated in the app. Made exactly as ordered, no concerns.

Food was meant to be toasted. But one of them felt like it came from the fridge. My child wouldn’t eat it because of that

ordered 50 quids worth of food never turned up rang subway said its not their problem contact just eat even tho I know they can contact just eat and remake the order and send it out with a new driver

The food was cold wasn’t much cheese on it but the kids loved it but sadly there was food missing

Brilliant and everything turned up, definitely impressed

didnt received everything that i ordered

Our food was cold and poorly prepared, my sub came with extra fillings that I couldn’t eat and we had an ice cream with one of our meal deals that came melted. Would not recommend at all

our food came bone cold and the ice cream had completely melted

Where do I start well they charge me 10p for a carrier bad that I didn’t even get or want. The drink was warmer then my meatball subway also should not charge people for a bag when we are getting it delivered to us as does not need to be in bad if the driver wants in bag for it to be easy for him then he should pay. I never leave bad review but this was shocking

Lovely food service and sweet delivery driver xx

Everything I ordered that was hot food was cold I’m annoyed as I spent 30 pound on cold food not happy

When did subway stop toasting sandwiches?? This is the third time I have requested it toasted and it is completely untoasted. Really irritating!

Shocking service order apparently delivered yet not here or left at reception of where i work and also delivered apparently early yet no sign of food. terrible service

Still waiting for the food and no refund joke of an app!!!

courier couldn't have cared less that she was giving me completely the wrong order and stone cold

Just the smell of the order is enough, but to eat it as well! Died and gone to heaven!! X

It arrived 1 hour 30 minutes after I had ordered although it originally said delivery time 20-30 minutes. It was stone cold.

Just left outside on the floor

some of the food was missing and I still have not been told if I will be getting a refund or not

No one ever turned up but marked as delivered - looks like they just stole my food!!!!! I have requested a refund which may take a while - DO NOT ORDER FROM THIS STORE!!!

We always have such wonderful service from the staff at this Subway, always kind, considerate and have stayed open longer than advertised to accommodate us. Thank you so much to the all the lovely staff 🩷

Ordered at 6.08pm arrived at 8.20pm coke with with random bits of tomato’s n stuff I didn’t order.

Hot items freezing Cold obviously prepared it over an hour ago it was over an hour late

Subs not toasted as requested but rest was good

Took longer than estimated then they were COLD had to put them in my own oven even though I ordered toasted courier was fast when they started coming

Missing nachos from one meal (that I paid extra for) and crisps from another. I would like a refund.

2 whole meatballs in my FOOTLONG meatball marinara !!!!!

Had 2 never show up still waiting for a refund can’t get hold of anyone or get any answers absolutely waste of money drivers clearly don’t care who they deliver to or just stealing the food

Never turned up stupid service

Missing item -chocolate chip cookies X3

always an excellent service and now new choices as well..good clean food

The food didn't arrive! So even if I get a refund I've paid for delivery and service charge for nothing!!

Im waiting about 2 hour for food and food delivered but not to me !

Didn’t arrive , said been delivered once again drivers are awful & don’t care

Food was cold, nachos were soggy and there was no cheese in my sub. Very disappointed. It had obviously been sitting around for a while. Luckily the driver was friendly.

Once the driver was assigned, everything was delivered on time, even though that part took a while.

The bag was open and the food was cold

Where is my 47 quid order ???!!?

Sandwich was battered together by a rhino and was freezing when it arrived.

The delivery person asked me to come out on the street to pick up delivery he refused to come and deliver order to the door and he was very rude to speak

The chips are freezing and sun is cold too

Really good delivery time and food was fresh only problem was missing cookies other than that it was spot on

The food was delicious .. thank you :)

Bread hard all mashed up contacted the store I want it replaced and a refund

great idea putting the 1.5lt drink bottle on top of my sub turned up freezing cold

Do not order from Just eat. It says on app Delivered but you would never get your order.

Just what you expect from a Subway they make sandwiches 🥪 and we eat them.

The food was of fresh quality but the driver "Lost Signal" when leaving the restaurant and took a lot longer to get to my address than expected. No roadworks on route. Shame but I enjoyed the meal. I will not pay extra for the sliced potatoes as they were stone cold so probably not all that warm to begin with.

Delivery driver was really rude. Didnt folllow instructions, called and demanded i went down. I asked him to come uo in lift and he shouted to come down. Finally came in and ignored instruction to use lift. When arrived shock his head saying 'Impossible' Clearly not. People skills required as we pay for delivery